Big Difference Tomorrow

Driver Appreciation Week

How Do We Stack Up?

Drivers and Diners

Super Service ASE Certification Program

Employee Profile—Amanda Vega

INSIDE THIS ISSUE:

SEPTEMBER 2017

NEWSLETTER

Quote of the Month

“What happens is not as important as

how you react to what happens.”

- Ellen Glasgow

Welcome New Non-Driving Employees:

Lori Walker—Logistics Specialist (FL)

Preston Rose—Driver Manager (MI)

Amanda Browning—Background Investigator

Jeff Erby—Student Trainer (KY)

Sara Hulbert—2nd Shift Driver Manager (MI)

One of the biggest concerns for individuals planning for retirement is—what will my take-

home pay be? Well, saving for retirement in a tax-deferred plan (like Super Service’s 401k

plan) has less impact on your take-home pay than you think. Your contributions to a 401k plan

reduce your taxable income and therefore, you may pay less in taxes, and actually keep more

of the money you earn! Take a look at the below example of someone who earns $30,000 a

year:

With a 401k Without a 401k

Weekly Pay Before Tax: $577 $577

4% Pre-Tax Contribution to 401k: $23 $0

Taxable Income: $554 $577

Take-home Pay After Taxes*: $399 $415

Total Pay Kept: $422 ($399+$23) $415

*Assumes 28% tax

Why You Need to Enroll

For some people, retirement may seem a lifetime away. But don’t be tempted to put off saving

because each year it becomes more and more difficult to make up for lost time. The key is to

start as early as possible.

Make the Commitment

If you have one year of employment with Super Service, you are eligible to enroll our 401k

plan. To enroll, contact Transamerica at 800-401-8726 or go online at www.ta-retirement.com.

Once you enroll, you will see your first contribution to the 401k come out of your paycheck

after the 1st of the following month.

Big Difference Tomorrow, Hardly Any Today

Submitted By: Steve Maat, Director of Human Resources

NATIONAL TRUCK DRIVER

APPRECIATION WEEK

September 11th

– 15th

2017

KY: Cookout

MI: Grilled Hot Dogs/Brats

GA: Pizza & Pasta

KY: Breakfast

MI: Breakfast

GA: Hot Dogs

KY: Potluck

MI: Subs

GA: Breakfast

KY: Ice Cream Social

MI: Cookout

GA: Wings

KY: BBQ

MI: Chili Cookout

GA: BBQ Pork

Popcorn & Slush Machine running all

week at GA terminal!

SUPER

SERVICE

LLC

• SAFETY • FUEL • UTILIZATION • MAINTENANCE • TRUCK STAFFING •

Truck drivers are the reason this nation

moves forward. We want to show you how

much we appreciate all you do! Stop by a

terminal near you during NTDAW and get

your grub on!

How Do We Stack Up?

Submitted By: Jay Thomas, Director of Safety

A little over three and a half years ago, I accepted the challenge of

leading the Safety Department along with the responsibility of making

Super Service LLC, a safer and more compliant motor carrier. It has

been a very rewarding and, at times, challenging ride.

One of the questions I am often asked is “How did you get from there

to where we are now?” The answer is very simple. First, you must

build a company which has a culture of safety. A “culture of safety”

means everyone is safety conscious and held accountable for safety.

Every day, each of us should take the time to appreciate everything and everyone we have in our lives. We

each need to do whatever it takes to be safe so we can go home to the people who love us and the things we

have worked hard to achieve.

Regardless of your role in the supply chain, we should never put ourselves in harms way by taking short

cuts or bending the rules and regulations for the sake of a load.

To put this in perspective, I have provided the below chart to show how we stack up to other carriers like us:

You can see from the chart (on the previous page) we still have some areas where improve-

ment is required. On the lower portion of the chart (green), you will notice we are better

than our peers in other areas.

NOW FOR THE CLINCHER!

In February 2014, Super Service did not have any green. In almost all categories we were in

double digits with a high of 81.7%. On the low side we were 13% higher than our peers.

For all of you who have been here longer than 4 years, also remove the days when we had

no prepass and we visited every open scale.

Today, our CSA basics for Unsafe Driving, Hours of Service, Driver Fitness, Controlled

Substance, Vehicle Maintenance and Hazmat are all below the intervention threshold. As a

result, we have a 98% pass rate with our Prepass which saves time and money.

As you can see, together we all have made huge strides toward improvement.

“If everyone is moving forward together, then success will take care of itself” – Henry Ford

CSA BASIC FEBRUARY

2014

TODAY

UNSAFE DRIVING 96 35

HOURS OF SERVICE 27 23

DRIVER FITNESS 44 35

CONTROLLED SUBSTANCE 0 4

VEHICLE MAINTENANCE 75 70

HAZMAT 86 0

CRASH INDICATOR 77 67

DRIVERS AND DINERS

Submitted By: Fred Needham, VP of Sales/Marketing

Tony Celii, National Sales Executive, had the opportunity to have dinner with two

of our dedicated NFI / Target Cross Dock Drivers earlier in the month.

Jesse is our most senior dedicated driver in the Breinigsville, PA operation, and as

fate would have it, the timing of this event also corresponded with a couple of im-

portant anniversaries. Jesse is celebrating his third year anniversary with Super

Service and has been running for NFI for two years. He likes both the daily chal-

lenges with the various duties he is responsible for and being home on the week-

ends. Jesse has three boys, all of whom are grown, with one of them serving the

good people of Indianapolis as a police officer.

Brian is one of our newest dedicated drivers and has just taken his Hazmat certifi-

cation to help us with this segment of NFI's business (which picks up during peak

retail season). Brian is single and currently lives outside of the Scranton, PA area.

Trucking has always been in his blood, as his father works for FedEx Freight. Bri-

an is celebrating his first anniversary with Super Service this month and is enjoy-

ing the new opportunity.

Left to right: Brian Melioris, Jesse Brown and

Tony Celii

Left to right: Tommy Taylor and Joe Bennett

Tommy Taylor, Regional Sales Manager, took Joe Bennett out to lunch.

Joe was born and raised in Louisiana. At the age of eighteen, he went to Florida

and began his career working in construction. He did this for many years. During

this period, he met his wife, Cynthia. They have been married for over 26 years

and currently reside in Wildwood, FL. Joe has been with the Super Service for al-

most five years and is one of our great trainers. He loves what he is currently doing

and enjoys the people he works with. When Joe is at home, you will find him

working in his church, helping others in need and spreading the gospel.

SUPER SERVICE ASE CERTIFICATION PROGRAM

Submitted By: Vince Taylor, GA Service Manager

The National Institute for Automotive Service Excellence (ASE) is a national group which certifies profes-

sionals and shops in the automotive repair and service industry. These certifications include Diesel Engines,

Drive Train, Brakes, Suspension and Steering, Heating, Ventilation, and Air Conditioning Systems, Electri-

cal/Electronic systems, and Preventive Maintenance Inspection.

Super Service has a technician ASE certification program which allows technicians to be reimbursed annual-

ly for the cost of two ASE registration and testing fees per year. Technicians can earn an hourly pay increase

immediately with a passing score. There is also an additional hourly pay increase for documenting the ASE

certified skill at their annual review. Recognizing that not everyone excels at taking tests, the program also

provides opportunity for technicians to earn the skills pay increase after two failed attempts on the certifica-

tion test.

Super Service would like to recognize all of our ASE certified technicians over the next few newsletters.

The two technicians featured this month that earned ASE certifications are from our Ellenwood, GA shop.

Both are on their way to becoming ASE Master Technicians. The technicians from left to right are Maurice

Barnes and Travis Moss. They are displaying a Super Service ASE certified T-shirt. The t-shirt is being

awarded to all current ASE certified technicians.

Travis has earned multiple certifications since joining our maintenance team on August 29, 2016. He has

earned certifications for Preventive Maintenance Inspection, Diesel Engines, Brakes, Suspensions, Steering,

Electrical/Electronic Systems, and Drive Train. Travis is one certification away from becoming an ASE Mas-

ter Technician.

Maurice has also earned multiple certifications since joining the maintenance team March 30, 2016. His cer-

tifications are in Preventive Maintenance and Brakes. He is well on his way to becoming an ASE Master

Technician.

Again, we would like to congratulate these gentlemen for their achievements as well as their dedication to

Super Service. If you are in the Ellenwood terminal, please stop by the shop and congratulate them on their

accomplishments.

We look forward to recognizing our other ASE certified technicians in Grand Rapids and Somerset over the

next few months in our Maintenance Minute.

ECLIPSE IN KY!!!

Bob Maggard Terri Tucker &

Sherry Daughetee

Jennifer Lucas

VJ Begley Brian Sexton

Sarah Tucker

Stephanie Davis

John Kidd & Brian Sexton John Kidd

Employee Profile—Amanda Vega

Amanda Vega started with Super Service in May of 2016 as the Training

Administrator in the Student/Trainer program. Prior to her joining us, she

worked in the water treatment industry for 14 years.

Amanda is married to her husband, Carlos. They have been together for

15 years. She has a 19 year old son, Calvin. In her spare time she enjoys

spending time outside in their pool and being with family and friends.

They are fans of the Michigan Wolverines and the Detroit Tigers and en-

joy going to sporting events and traveling.

3

September Driver Years of Service Recognition—Thank You!!!

Name Years of Service

Thompson, Matthew 8

Weisner, Sandra 8

Wenzel, Jeffery 8

Gering, Richard 12

Lewis, Roneka 12

Collett, Timothy 15

Beck, James 24

Owsley, William 24

Name Years of Service

Anderson, Scotty 1

Connell, Roland 1

Flournoy, James 1

Grandberry, Calvin 1

Hulsey, Christopher 1

Kernea, Jason 1

Lucas, Kimberly 1

McManus, Larry 1

Moore, Eric 1

Nitz, Michael 1

Phillips, Donald 1

Reichert, Shirley 1

Robinson, Samuel 1

Sprawl, Brandon 1

Thomas, Daryl 1

Callender, Richard 2

Hamilton, Roy 2

May, Frederick 2

Noltie, Charles 2

Rowe, Charles 3

Russell, Joel 3

Stansberry, Mark 3

Dugger, Jim 5

Minteer, Gerald 5

Taylor-Rhame, Charlene 5

Jones, Richard 6

O’Neill, Shawn 6

Cloud, Rodney 7

Parks, Larry 7

September Non-Driving Employee Years of Service Recognition

Thank You!!!

Name Years of Service Position

David Fish 1 Logistics Specialist—FL

Sherrell Walker 1 Logistics Specialist—FL

Troy Booth 2 Logistics Specialist—FL

Whitney Bennich 3 Background Supervisor—AL

Ryan Haney 6 Driver Manager—GA

Tamara Gantz 7 Rating Administrator—MI

Margot Herrell 9 Orientation Assistant—GA

Sandra Edwards 14 Customer Service Rep—KY

Melissa Burns 15 Driver Payroll Specialist—MI

Sheri Greenway 17 Billing Specialist—MI

August Clean Road Side Inspection List

We Pay $50 For Every Clean, Properly Logged Inspection

Paul Bird Paul Creech Edward Anyanwu

John Kovach Marquon Fleming William Duke

Jerry Clark Shirley Reichert Todd Wheeler

Evaniel Davis Charles Pinkerman Lucille Lindauer

Carl Copley Jerome Fickling Michael Wambold

Jeffrey Stone Morgan Cornell James Sherman

Norman Moore Carlos White Annette Sanchez

Billy Gartrell Jr Tommy Norman Larry De Los Santos

James Limban Kenneth Edwards Douglas Swilley

Mark Nobinger Timothy Webb Mark Byrd

Clarence Wise

Earn Up To $2,000 for

Driver Referrals

We know our Super Drivers come in contact with other safe, experienced professional drivers every day. We hope you will consider sending them our way! Now, telling them about the opportunities at Super Service is even easier.

We created a new handout, espe-cially for referring prospective driv-ers. So, when you find someone who could be a great fit for the Su-per Service Team, send them our way! Drop by the Recruiting De-partment and pick up a few of the new driver referral door hangers to-day or contact recruiting at 800.326.8889 for all the details! Re-fer safe, experienced drivers and start earning $$$$ today!

- Super Service LLC Recruiting

We have Safety Meetings every Friday at

Super Service terminals. Join us for some

good grub and important safety information.

Safety will be available to answer questions.

Upcoming Events

Super Service, LLC

6000 Clay Ave SW

Grand Rapids, MI 49548

616-530-8558 x1341 ph

616-588-6391 fax

smaat@superservicellc.com

Super Service Social Media Program

https://www.facebook.com/superservicellc

https://twitter.com/superservicellc

Super Service Blog:

http://blog.driveforsuperservice.com/