News Letter Bits & Bytes

CELEBRATING

Volume 1

We Thank All Our Customers For Our Growth And The Milestones We Achieved Last Year

Welcome to the first issue of “Bits & Bytes”, our quarterly newsletter.

In this newsletter we are sharing our valuable insights on how our organization is different from others and thefactors that has helped us to achieve our goals . In FY 2015 -16 “Hitachi Systems Micro Clinic” noticed a hugegrowth in business by witnessing a 48 % year on year growth from the last fiscal .

Building with 25 years of experience, Hitachi System Micro Clinic is adding real value to the today`sorganizations and we take pride in working collaboratively with our customers to deliver piece of mind withachievement of operational excellence, maximizing efficiencies and bringing technology enabled businesstransformation.

Here is the “Bits & Bytes” of our capabilities , the key differentiators and our new services offerings that hashelped us to achieve new heights last year.

As a TEAM, I am sure all of Together Everyone Achieve More and I have tremendous faith and confidence ineach person’s capabilities and look forward to a defining year for Hitachi Systems Micro Clinic fuelled by itsgroup well-established mainstay : SOCIAL INNOVATION – IT’S OUR FUTURE.

We welcome you to share valuable inputs to make this newsletter more informative and engaging for all . If youwish to showcase your articles/stories/share testimonials through our newsletter, kindly send us an email onmarketing@hitachi-systems.com .We would be delighted to promote our esteemed customers , vendors andpartners.

Mr. Tarun Seth

Managing Director

Hitachi Systems Micro Clinic Pvt.Ltd.

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About theCompany

Hitachi Systems Micro Clinic is an End-to End IT Services & Solutions provider that helpsbusinesses to meet today`s challenging & complex IT requirements by offering High EndSolutions such as End User Computing , Server Backup & Storage , Virtualization ,Networking , Security, Cloud Platforms and High End Services such as Managed ITServices , Data Center Services , Professional Security Services , Application Services ,Cloud Services.

Fuelled by Hitachi Group SOCIAL INNOVATION –IT’s OUR FUTURE , Hitachi SystemsMicro Clinic rapid growth over the years is a testament to the end less possibilities thatour clients experience every day with us . Building with 25 years of experience, we offerreal value to organizations through our domain expertise & IT solutions with proventrack record in the field of IT Integration and world-class service. It’s how we keep youmoving forward.

We offer solutions & services that you can rely upon and expertise that you can trustupon. With this we aim to be a service oriented organization which offers limitlessopportunities to all our customers . In the increasingly complex and fast movingbusiness scenario “Hitachi Systems Micro Clinic“ can help your organization succeed.

The company believes in providing the best possible turnaround solutions to itscustomers and thus, we operates through a massive network across the country.

Established in 1991, the company is headquartered in New Delhi and has expanded itsreach across 18 major cities in India with 3000+ marquee customers across verticals.

It provides customized solutions to organizations of all sizes with a focus on reducingcosts, increasing business agility and enabling freedom of choice.

MISSION

VALUE

VISION

• Contribute to society through the development of superior, original technology and products .

• Hitachi Founding Spirit: Harmony, Sincerity, Pioneering Spirit .

• Hitachi delivers innovation that answer society’s challenges. With our talented team and proven experience in global markets, we can inspire the world .

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Our Growth

The Fiscal 2015-2016 was “Hitachi System Micro Clinic” most successful year ever, withrevenue growth of 48% . Over the last 2 years we have grown as “Hitachi Company”with achievement of good financial results .

This growth has been fuelled by record sales of our extensive “IT Solutions & Services”portfolio to the Large Customer Base and Introduction of New Global Technologies &Services like – NOC (Network Operations Centres ), SOC(Security Operations Centres ),Cloud & Business Analytics that has helped us to serve new customers.

Our continued success is the result of “Commitment of Best Services” to our customersand it is a testament to the successful execution capabilities of our teams . We alsothanks our “OEM Partners” who have trusted and helped us all the way in thisendeavour .

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48 %Revenue Growth RateIn FY -2015-2016

Looking ahead for many big numbers in coming year , all thanks to our customer fortheir encouragement and support .

The combined dedication, resilience and willingness to make bold commitments hashelped us enormously to strengthened our client portfolio and delivered the peace ofmind to the customer in their IT Journey .

beenthe

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The Competitive Edge Why Hitachi ?

Client Profile One of India’s Leading Provider of Housing Finance

Business Requirement

The Client is looking for a storage tech-refresh for their Current Storage in order to benefit from the flash technology development and enhancement for the Performance. The Storage is currently catering to in-house developed applications with oracle as the backend database. Client storage at present was getting utilized to the potential of the current configuration.

Solutions

Understanding the Business Requirements , Hitachi Systems Micro Clinic offered the following solutions : NetApp FAS 8040 with 6 disk shelf’s of 1.2 TB SAS, 2 disk shelf’s of 4 TB NL SAS and 17 disks of 800 GB SSD for primary BKC data center.•NetApp FAS 8020 with 3 disk shelf’s of 1.2 TB SAS, 1 disk shelf of 4 TB NL SAS and 5 disks of 800 GB SSD for DR data center.•Disk shelf DS 2246 with 12 disks of 1.2 TB SAS for m framnas FAS 2240 controller.•12 disks of 2 TB SATA for existing disk shelf for hdfcramnas3/4 FAS 2240 controller.

Benefits

The Client achieved the following benefits due to our Solutions :

Easily scalable information management to offer to the business

Higher levels of automation to empower the same workforce

Overall cost efficiency for CAPEX and more importantly OPEX categories

IT responsiveness to users' needs - both existing and future

Leverage existing investment in intellectual property while minimizing the need to acquire more.

Client Profile One of India `Leading Electrical Equipment Company with Global Foot Prints

Business Requirement

Solutions

Benefits

Asset Compliance was one of the key concerns of the client due to their geographic reach & scaled operations The Client wanted to ensure that the systems at remote locations were upgraded with the latest security patches Managing the Asset inventory of the machines located at various diversified locations was not only challenging as

well as error prone. Traditional support model of delivering on premise services & support often restricted the company resources

during busy period & created process inefficiencies.

Understanding the Business Requirements , Hitachi Systems Micro Clinic assisted the client to deploy aremote & automatic systems management solution from PCVISOR (VSA Module) that allowedadministrators to monitor all systems on the network & ensured they are patched correctly from acentral data center.

This also offered broad “Remote Management” capabilities as part of a Unified Management solution.• Monitored & Managed Assets helped to provide better Asset Management Capabilities to Client.• Provided enhanced reporting Capabilities & Improved Patch Management• Deployed Applications Remotely & Maintained Antivirus at various locations• Ensured Software Compliance & Managed Tickets pertaining to end users• Generated Hardware / Software Reports

Enhanced Productivity: Increased availability of systems and data improved the productivity of business.

Consistency: Administrators now have complete control over the entire IT systems

Reliability: Reliable inventory tracking features gave the IT staff a better handle on what is on the network .

Time Saving: The time saved allowed administrators to focus less on administration and more on projects that help

drive revenue.

Compliance: The proactive systems management strategy ensured that all systems were up and running at all times

Efficient Patch & Antivirus Management: PCVISOR Automated Managed Services Solution helped with efficient Patch

& Antivirus Management.

Introduction Of Path Breaking Hitachi Global Technologies SuchAs NOC & SOC Services In India

Last year Hitachi System Micro Clinic launched a 24x7x365 monitoringcentre in India to ensure optimum health and operation of yoursystem. Linked to Hitachi Yokohama (Japan) data centre, NOC reduceoperating costs, free up resources and eliminate the need formaintaining complex network operations.Not only this but also Hitachi Systems Micro Clinic is widely known forthe customised package it offers to its clients .Lets have a look at Someof our client success stories for our SSN (Server Storage & Networking)and Managed IT Services .

Case 1 :Provided Scalability & Reduced Cost

Case 2 : Enhanced compliance & Increase Productivity

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Why us ? Company Strengths

Customer needs are our top priority and, whatever be the business requirementsyou can be certain that they will be addressed by our teams. We work withcustomers throughout their entire IT Life Cycle, from negotiation to offeringcustomized solutions & designs to final delivery, while maintaining clear & openline of communication at all intervals. We follow strong project managementmethodologies , processes and expertise to solve customers complex IT issues &problems . We help today`s organisations to gain competitive advantage and

reduce risks with our Solutions & Services .

Customer Base: 3000 + PAN India Presence : 18 Offices/180+ Service

Locations With Strong Team Of Skilled

Technological Professionals

Leading Global Technology Vendor Engagement 24*7*365 Support

Capabilities

Diversified Industry Experience & Project

Expertise.

•Project Execution under with PMI project management process.

•NOC – Network Operations Centres , to manage End-to-End IT Infrastructure.

•Strong adherence to best practices & SOP’s that ensure compliance

•Expertise to deliver most complex /challenging projects

Best Practices / CertificationsISO 9001:2008ISO20000ISO 27001

Our Competitive Advantages

End User Computing

SSN

(Server Storage Networking)

Security Services

•Complete IT Lifecycle Management

•24*7*365 Support

•Committed delivery

•Access to 180 service points across India

•Support service backed by Hitachi Global Expertise

• Support For Full Security Life-cycle-Assessment, Product, Monitor,Management

• Professional Services Team For Project Management

• Wide Spectrum Of Vendor Support

• Enterprise Reference Customer Base Both In India And Overseas

Financially Stable To Support Project Financing

Needs

Option Of Service Led Model For Customer

• Decades of Experience in FMS & AMC Services

• Hitachi Brand Name In Server, Storage, Data Centers Area

• Wide Range Of Disruptive Technology Enabled Services To Choose Upon –First Time in India

• Wide Reach & Presence in Multiple Countries & Worldwide

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AWARDS & ACHIEVEMENTS

Awards

HP COMPUTING CHAMPION OF THE YEAR

PARTNER OF THE YEAR –NET APP

GOLD PARTNER OF THE YEAR-TRENDMICRO

Our Awards & Achievements are recognition of the hard-work andextraordinary efforts undertaken by “Hitachi Systems Micro Clinic”teams to bring value to all our Customers over the years. Some of theKey Awards/ Achievements received during 2015-2016 arementioned below :

OUTSTANING CONTRIBUTION (TECHNICAL) AWARD -VMWARE

GOLD PARTNER OF THE YEAR AWARD – TREND MICRO

EVENTS

We partner with leading OEM’s in India & Worldwide across differentcategories for joint events and other co-promotion events in majorcities to promote and showcase different IT Solutions & IT Services toCustomers .

Some of the key OEM Events that Hitachi Systems Micro Clinic hasactively participated are mentioned in the snapshots below :

Events 2016

9th January - NetApp Event, Mumbai & Pune

22nd January – HP INC Event, Mumbai

26th February - HP INC Event, Delhi

11th March – Veeam Event, Mumbai

11th March – Hitachi Data System Event , Chennai

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E-44/2, Okhla Industrial Area, Ph-II, New Delhi-110 020+(91) -11- 49250700 / +(91) -11- 49250723+(91)-11-49250731Toll Free - 1800-301-01-855Website :www.hitachi-systems-mc.commarketing@hitachi-systems-mc.com