the most recent version of the ISO standards.

Starting from Scratch

A core ISO team was formed from internal resources to review the existing system. This was necessary to uncover areas that did not meet the ISO 9001:2015 standard and to define the scope of the implementation.

Next, the team initiated a baseline gap analysis of HICT’s

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01 KEEPING ABREAST WITH ISO CERTIFICATIONS

02 EXPORTS OF REFRIGERATED CARGO THROUGH HALDIA DOCK COMPLEX

HANDLING OF REEFER CONTAINERS

NIGHT OPERATIONS AT HICT

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HICTHALD

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Since its first day of operations, HICT has put a laser focus on operational efficiency and enhancing customer

satisfaction beyond its contractual obligations to Haldia Dock Complex (HDC). Its objectives are to enhance operational efficiency and reduce turnaround times while maintaining or exceeding customer service quality expectations. With this backdrop, it make sense for Haldia International Container Terminal (HICT) to begin the entire certification process following

Keeping Abreast With ISO

Certifications

system to compare its current work procedures with what was required for certification under ISO 9001:2015. This gap analysis revealed how the company was currently managing its system, including documentation. We also reviewed the existing procedures according to the standards to identify what steps were needed to earn that certification.

The entire operations and maintenance cycle was split into a number of Standard Operating Procedures (SOPs) for the operations area and the maintenance area. Each SOP was fine-tuned based on a hazard identification and risk analysis.

Working towards Certification

Because the ISO 9001:2015 standard puts a strong emphasis on risk-

effectiveness and efficiencies of the operations process.

During the journey to International Organization for Standardization (ISO) certification, a pool of DNV GL certified internal auditors were established, who can schedule and perform internal ISO audits to ensure continued compliance.

Audits and Certification

After a great team effort, this mission was accomplished. Certification audits, conducted by an accredited third-party registrar, DNV GL, were carried out. HICT was finally awarded with certifications as per ISO 9001:2015 (Quality Management System), ISO 14001:2015 (Environment Management System) and OHSAS 18001:2007 (Occupational Health and Safety Assessment ) under an integrated management system

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based thinking, HICT’s ISO team had to look long and hard at all of its processes to determine what could go wrong. Based on our gap analysis findings, the ISO management team entered the most labour-intensive stage of ISO certification: identifying immediate issues to address and establishing specific measurable objectives, and the corrective actions required to resolve them.

An example of how HICT addressed these objectives is the implementation of TOS software (Terminal Operating System) to bring its operations system into compliance. Process maps were developed to show the characteristics of the entire process, including inputs (measurement devices), outputs (deliverables), resources (who and what), methods and metrics or performance indicators, to help determine the

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Exports Of Refrigerated Cargo Through HALDIA

Dock Complexprompt operations with higher space on vessels.

Vessel and Yard operations carried out with sophisticated Terminal operating system providing Track and Trace capabilities of containers inside HICT managed terminal.

We have handled first reefer shipment of reputed Shrimps exporters namely KNC Agro/ Nezami Rekha and AFS Exports who have trusted Haldia as better alternative for their increased business.

It’s worthwhile to mention on seamless time saving operations wherein lead time of just 1-2 days from date of gate-in of laden reefer units to loading on target vessels was achieved.

The closer co-operations between Shipping line Customer service, Operations along with Clearing agents, transporters, HDC officials and HICT Team made positive

difference in smooth supply chain which is a must in reefer handling.

Considering huge potential of Reefer trade, exports as well imports, HDC and HICT have decided to augment existing reefer plug points whereby new reefer container handling facility shall be created within the Container Parking Yard at HICT which will be a big relief to reefer customers.

We thank Maersk line and CMA-CGM who have chosen HICT as an alternate gateway port adding value to their customers.

We will always remain grateful to HALDIA Docks officials who supported in improving ecosystem with proactive trade friendly policies.

We sincerely look forward to continuous patronage of Reefer Exporters / Importers / Shipping lines/ Clearing agents and Transporters

Haldia International Container Terminal (HICT) proudly announces successful handling of exports of Reefer cargo

from Haldia Docks.

Haldia docks with advantage of higher draft, faster turnaround of Vessels, dedicated berthing window facility backed by integrated container operations by HICT has helped customers located in east coast of India to achieve:

Less lead time from Factory/warehouse/CFS to Port with 24 hours state and national highway connectivity.

Flexibility in cut offs (with no addl. charges) providing sufficient time to plan shipments/logistics.Dedicated berthing window creating confidence in exporters to inform definite cargo arrivals to their international clients.

Shipping lines and Feeder operators gains from Safe and

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HALDIA INTERNATIONAL

CONTAINER TERMINAL

Haldia International Container Terminal Pvt. Ltd.Old P & T Building, Chiranjibpur Camp, Dock Zone, Haldia – 721 604. West Bengal. INDIA.

B: +91 . 3224 . 252035 | F: +91 . 3224 . 252034 | E: hict@ict.in | W: www.ict.in