SKILL SETS

WORK EXERIENCE

JAY D. TURNER, AU.D.drjayt@gmail.com

509.540.4046

Management

Leadership

Training/Teaching

Audiology

November 2013 – April 2016 AccuQuest Hearing CentersHoffman Estates, IL

DIRECTOR OF CLINICAL CARE, TRAINING, & AUDIOLOGY

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Direct training program of new HIS trainees

Direct licensure of trainees Corporate Audiologist

Provide clinical support to practitioners

Provide clinical oversight to other departments

Provide training

Accomplishments: Increased efficiency of training program by streamlining training and

reducing clinical training from seven to 4 weeks, and reduced cost of training program by about 40%.

Decreased waste in state licensing costs by around 10% Increased HIPPA compliance, state dispensing regulation compliance Assisted Marketing in development of marketing materials and compliance to

state advertising regulations Decreased returns by consulting with dispensers on sales and dispensing of

hearing aids

February 2001 – October 2013 Walla Walla Clinic Walla Walla, WAAUDIOLOGIST AND DIRECTOR OF ENT & AUDIOLOGY DEPARTMENTS Provide audiology services to clinic patients.

Audiology services include:All aspects of audiometric evaluations; dizziness/vertigo and imbalance evaluations (ENG & Dynamic Platform Posturography); vestibular rehabilitation; auditory evoked potential studies; hearing aid evaluations, fittings, service, and other aspects of aural rehabilitation. Provide consultation on and program supervision for hearing conservation programs.

Responsible for all aspects of the Audiology department including budget management, and department development.

Accomplishments: Increased revenue more than 45% Increased patient satisfaction with services provided Increased physician satisfaction with services provided Increased patient flow (number referred).

Managed day-to-day operations of the ENT & Audiology Departments. Daily work flow and patient issues Personnel management Budget and PNL reports Healthcare service improvement initiatives

Accomplishments: Maintained budget with 0% increase in costs Maintained patient satisfaction through implementation of patient service

improvement initiatives Decreased patient issues and complaints Retained quality patient care coordinators – no turn over

June 2003 to June 2013A.T. Still University, Arizona School of Health SciencesASSISTANT PROFESSOR

Teaching transitional Au.D. students Medical Informatics for Audiology Hearing Aid Fitting and Troubleshooting

January 1997 to October 2013 Siemens Hearing InstrumentsADVANCED TECHNOLOGY CONSULTANT

Consultant and trainer for Siemens Hearing Instruments. Involved in individual hearing specialist training. Present to and train large groups. Presenter for Siemens at seminars and state hearing aid associations.

October 1999 – January 2001 National Hearing Centers, Inc.Springfield, MO

DIRECTOR OF SALES AND MARKETING Increased monthly sales by 22%. Managed 120 hearing specialists that included audiologists, hearing aid

dispensers, regional managers, and a staff of seven in the corporate office. Involved in growth of company from 17 to 60 active, fully staffed hearing

centers in over 12 states. Reduced cost of goods by 10%. Reduced return rate of hearing aids by 4%. Set policies and protocols. Implemented company-wide consistency by producing a sales manual,

pertinent questionnaires, and forms. Set budgets, worked with profit and loss statements, and set pricing of

hearing aids. Promoted to Assistant General Manager while maintaining role of Director of

Sales and Marketing. Participated in web page design of corporate web page, and development of

an on-line reporting system.

January 1991 – September 1999 Hearing Healthcare Associates Kennewick, WAPART OWNER - STAFF AUDIOLOGIST

Practiced general aspects of Audiology including dizziness testing. Supervised up to two other Audiologists and one Hearing Instrument

Specialist Updated and expanded Hearing Conservation Program. Highest revenue generator out of five audiologists and one hearing aid

dispenser in three different office locations. Updated and networked computers in two office locations.

Certifications Board Certification in Audiology from American Academy of Audiology Fellow – American Academy of Audiology Certification (CCC-A) in Audiology from American Speech-Language-Hearing

Association Education and other experience provided upon request