New World is an approved Epicor “Partner for

Growth” and in 2002 was named the Epicor

Software Corporation Partner of the Year

(EMEA). In the same year we also received the

Epicor Outstanding Achievement Award. We

have strong ongoing links with Epicor, and sit

on the Epicor Partner Council where we can

represent our clients’ ideas and influence

ongoing product development strategy.

Epicor Software Corporation is one of a select

number of companies worlwide to become a

Microsoft Global Gold Certified Partner and

was named Microsoft “ERP Solution of the

Year” (North America) 2001.

New World is a specialist provider of IT

services for supply chain management in the

UK. Established in 1983, the company has

consistently shown controlled growth in both

revenues and profit. This has been achieved

through our long-term partnership approach

to working with clients, and is demonstrated

by the fact that we have been working with

many of our clients for a number of years. In

addition, New World is a member of the ICT

Directory for Yorkshire and Humber and

complies fully with the ICT Customer Charter.

New World is focused entirely on delivering IT

solutions for manufacturing and distribution

companies; ensuring that we maintain an in-

depth understanding of the real business

issues facing your organisation, and are able

to provide solutions that meet your business

requirements. Only through this focus can we

help you balance the demands of your supply

chain against the challenges of introducing

new processes and technology so that you can

compete.

A b o u t N e w W o r l d

A c c r e d i t a t i o n

We selected New World because of their strong

combination of business understanding and IT skills.

We have been very pleased with the level of service

that we have received - we have developed a high

level of trust in their consultants because they are

very honest and upfront.

IT Manager - Electrical Manufacturer

[

]

Don't think of it as a chain. Think of it as an intricate

network of suppliers, distributors and customers who

share information. Your business's success depends

on it. Hau Lee - Stanford University professorand director of Stanford's Global SupplyChain Management Forum.

[

]

The pace of change quickens. The implications

for the supply chain grow. The impact on UK

business is far reaching:

Speed - both speed to market and through

the supply chain; facilitated by new

technologies such as strategic sourcing,

e-procurement, collaborative development

and design, and process automation. The

growth of the Internet has also increased

expectations of rapid order fulfilment.

Visibility - the ability to manage products

and orders as they move through the supply

chain, providing complete order and product

visibility; especially challenging since

information resides in, and is exchanged

across, a variety of different systems (both

inside and outside an organisation).

The Virtual Supply Chain - gone are the

days of limited, manageable and tangible

supply chains, today the supply chain has no

boundaries, where organisations trade

electronically with their partners and use

increased collaborative techniques for

planning, forecasting and replenishment.

Added Value - in the future supply chain

effectiveness will be measured by how well it

adds value to its customers and trading

partners at each stage of the process; this will

cause a shift away from infrequent strategic

planning to the use of responsive tools that

allow strategic and tactical decisions to be

made on an ongoing basis.

Business Drivers

Improve customer service.

Increase inventory turnover.

Streamline production.

Lower manufacturing cycles and costs.

Improve on-time customer delivery.

Re-engineer the supply chain to meet

e-commerce requirements.

To compete in this environment, companies

are having to:

Make major business improvements with

manageable investment.

Identify IT solutions that allow them to

leverage their prior investments whilst

addressing ever more critical customer

demands.

Achieve rapid return on any IT investment.

Find a trusted supplier capable of

managing and sustaining a long-term

partnership.

At New World, our combination of business

acumen coupled with over 20 years of

working with manufacturing and distribution

companies enables us to develop pragmatic

and comprehensive solutions based on real-

world commercial realities. We are committed

to:

Developing solutions that will, above all,

meet your business requirements.

Providing the technical know how to

ensure that our proposed solutions will

work (and first time).

Bridging the gap between IT and the

business so that the final solution meets

the identified needs of all users.

Working to quality standards that are

geared towards delivering a system on-time

and within budget.

Partnering with leading global software

vendors to future-proof your investments.

Our proven methodology guarantees the

success of the project at each step of the way,

and is divided into 6 distinct stages:

1. Business Process Analysis

Our consultants use their considerable business

experience to help you develop a strategic view

of your long-term business objectives, to ensure

that you will continue to receive optimum

performance from your systems and the people

who use them. Based on our industry background

and business know-how we are able to evaluate

your current working practices, objectives and

potential future requirements to help ensure that

the proposed solution will meet your business

requirements, now and in the future.

2. Solution Specification

We work closely with you to determine how best

to integrate the proposed solutions with your

unique working practices. We provide detailed

descriptions of the most appropriate software

and hardware solution to meet the agreed

requirements that have been documented during

the Business Process Analysis phase. Our strategic

approach helps you select the right systems and

services to suit your needs.

3. Proof of Concept

We provide a detailed demonstration that

highlights the business benefits of the proposed

solution, and illustrates how the functionality and

performance of the solution meets your

requirements. This is accompanied by a detailed

quotation that covers all aspects of the proposed

solution.

Your staff at every level and from every department,

have related to the Business Information Systems

Team in a co-operative and professional way… they

have brought to the project technical expertise which

was fundamental to its success.

IT Manager - Sports Equipment Manufacturer

[

]

M e t h o d o l o g y

We firmly believe that any investment in

software needs careful management

throughout the project - from initial

requirements specification through to ongoing

support, so that the anticipated benefits are

actually realised, and a real return on your

investment is achieved.

We have developed a range of services that,

when implemented, ensure that your systems

are operational as quickly and cost effectively

as possible, and that they continue to run

smoothly as your business grows and changes.

5. Training

Training is essential to ensure that the planned

business benefits resulting from the investment

are realised. We deliver the skills and expertise

that you need to extract the maximum benefit

from your systems. A hands-on approach means

that we can deliver the most relevant training to

meet the needs of your organisation and the

individuals within it. Training can be undertaken

at all levels from introductory to advanced and

courses can be tailored to suit a particular

organisation or project. The emphasis is on

practical exercises to ensure a full working

knowledge of the solution.

6. Ongoing Support

An Annual Support Contract addresses any issues

that occur on an ongoing basis in a prompt and

professional manner, with a proven escalation

procedure in place. Under the terms of our

Support Contract all clients have unlimited direct

access to our Support Services Department. The

Support Services Department ensures that all

clients are kept up to date with logged issues,

resolved queries and any outstanding calls.

4. Project Management and Implementation

Our project managers have broad experience of

working with clients to help them initiate and

plan projects right from the start. At all stages

you know what will be delivered and are kept

informed of progress. This ensures that the

project goals are successfully met to schedule and

within budget.

A series of Project Management meetings are

held at key milestones during the project and

these generate:-

Formal signature of the Project Plan.

Supporting project documentation.

Configuration Management (as required).

Project Change Documentation to your

requirements.

Project Administration and Finalisation.

Key implementation services include:

A fast track installation team delivering smaller

installations within shorter time-frames.

Facilities management during implementation

for those clients without the benefit of a

dedicated IT team or where resourcing is an

issue.

Technical trouble-shooting.

Data conversion.

Systems consultancy.

Training

ProjectManagement andImplementation

BusinessProcessAnalysis

SolutionSpecification

Methodology

Proof ofConcept

New World has shown to us that it is able to

support its clients, wherever they are, and this

can only strengthen our commitment to work

with [them] in the future.Managing Director - Overseas Printing Company

[

]

New World delivers solutions that provide

measurable business benefits to mid-sized

manufacturing and distribution companies

throughout the UK. We build our solutions

around globally recognised software packages.

We use the following key criteria when

selecting the best software to meet our

clients’ requirements:

Fully integrated - to ensure that

information is passed effectively

throughout the supply chain.

Modular - to allow the system to grow

seamlessly in line with requirements and

budgets.

Global - multi-lingual and multi-currency to

meet the challenges of trading on a global

scale.

On this basis, we

selected the e suite of

software from world

leading software

developer Epicor. e by

Epicor is a comprehensive suite of Web-

enabled collaborative commerce, enterprise

and e-business applications offering a single

e by Epicor is made up of the following 5 key

modules:

eBackOffice enhances the effectiveness and

efficiency of your enterprise operations. The

eBackOffice suite includes:

eFinancials, a highly adaptable, totally

integrated accounting application.

eDistribution, to source, track, manage and

deliver products.

eAssembly to define build plans, optimise

schedules and streamline assembly operations.

eWarehouse - robust data collection and

warehouse management.

eRequisition - cost effective requisition

management.

eCustomisation Workbench - easily modify

elements of your core system applications.

eFrontOffice empowers your sales, support and

services through automation. eFrontOffice

includes:

eMarketing - track and analyse demand

generation efforts.

eSales - manage all sales contacts and

opportunities.

eSupport - solve customer issues quickly.

eField Service - field force automation.

eCommerce suite - provides the gateway for

your business to migrate key processes onto the

Internet quickly and cost effectively.

eIntelligence provides easy access to information

for the entire organisation and unlocks the data

available throughout all your IT systems.

ePortal provides information access to everyone

at all times through an easy to use, self-service

Web navigation tool.

S o l u t i o n s O v e r v i e w

ePortal

eFrontOffice

eCommercesuite

eIntelligence

eBackOffice

New World implements solutions

that address real business issues,

for example:

Managing inventory to meet

sudden spikes in demand.

Providing the ability to

purchase and return stock

when necessary.

Reaching on-line customers

before your competitors do.

Integration of processes with

supply chain partners.

integrated solution for the global midmarket

enterprise. It enables companies to:

Integrate the entire business from sales to

operations, finance to support.

Connect their business to the Internet.

Achieve true customer focus - leveraging

integrated CRM - to achieve a real

competitive edge.

New World Computer Systems plc

Registered Office:

4 Springwell Court,

Leeds, LS12 1AL, UK

Tel: +44 (0)113 242 3443

Fax: +44 (0)113 242 5606

E-mail: info@newworld-plc.co.uk

www.newworld-plc.co.uk

Registered in England 1712534.

This document is provided for information purposes only and the contents hereof are subject to change withoutnotice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whetherexpressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for anyparticular purpose. We specifically disclaim any liability with respect to this document and no contractualobligations are formed either directly or indirectly by this document.

New World Computer Systems plc is a trademark of New World Computers plc and may be a registered trademarkin certain jurisdictions. Any other trade names used herein remain the property of their respective organisations.

© New World Computer Systems plc 2003. All rights reserved. Printed in the UK.