NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

NewVoice distributes and acts as consultant for the MobiCall solution,

a middleware platform for unified communication

NewVoice gained broad expertise in the IP and VoIP telecommunications

market worldwide.

NewVoice worldwide o Switzerland (Zurich and Geneva)

o Germany (Mainz)

o France (Paris)

o Austria (Linz)

o Australia (Brisbane)

o USA (San Francisco)

o United Arab Emirates (Dubai)

o China (Shanghai and Hong Kong)

o Brazil (São Paulo)

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Alarming

&

Emergeny Calls

Mobilisation

&

Evacuation

Personal Security

&

Localization

Emergency

Hotline

Conferencing

Voice Recording

&

Web playback

Customized

Applications

…

MobiCall Powerful – Modular - Flexible

Experienced

worldwide

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

MobiCall

• Rapid Response Gateway to Mobiles

• MiniBar and Room Status Application

• Ticket Management System

• Porter Call, Assistance Call

• Video to Phone

• VIP Services - Manager Notification

• Wake-up Escalation

Hospitality Tasks &

Guest Services

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

MobiCall

• Fire Alarm Integration

• BMS Integration

• Infrastructure Supervision

• Evacuation Solution

• Emergency Call, Staff Protection

Security &

Infrastructure

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

MobiCall & My IC Phone Alarmmanagement und Visualization

MobiCall offers innovative Security and Service Solutions on the My IC Phone. Customer specific integrations offer interactive and comfortable applications.

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

MobiCall My IC Phone – Hotel Solution

Door Camera Solution

Integration of Intercom and door opener with My IC Phone

Evacuation Plan on Phone Display

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Guest Response Integration

Service Orders, Jobs, Tickets and Message Broadcasts from Guest Response Systems are forwarded as

voice & text messages to the responsible handsets of the hotel staff.

Acknowledgement information and status updates are reported back to the RRS System.

HotSOS Triton

FCS

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

MiniBar Solution

Via their phones the staff can very efficient communicate the status of the minibar

to the accounting system. The staff enters the room and communicates the information

by phone (GSM, WiFi) to the MobiCall Server which passes all the information to the billing system.

”Mini-Bar application for room 1207. Please enter the

beverage code followed by a star, the number of items and

terminate with the pound sign.”

Caller types on his phone: 33*1# for 33: Bottle of water,

1: number of bottles 1

MobiCall generates REPORTS for all NEEDS:

- Refilling list by items and rooms:

For the runners to refill the mini bars. Print out can be triggered also by phone!

- Detailed and customizable consumption reports: For optimizing internal stocks and orders

- Transaction report: MobiCall to PMS

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Message

Messaging Solution

- Call from Operator -

“Please enter your personal ID and password to launch broadcast to group.”

…

“Confirmed. Please record your dynamic voice message now.”

…

Alarms can be launched from any phone or MobiCall Server.

For security sensible tasks authentification (password or caller white list) can be enabled.

MobiCall includes messaging of predefined text & voice messages or dynamic recorded voice messages.

Caller

Team

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Solution for Smartphones

Multi-Language Applications for Hotels, Hospitals, Industry und Security.

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

MobiCall 3G Product Line

MobiCall 3G Client: The 3G client is available for all common platforms such as iOS (iPhone, iPad), Android and BlackBerry. It features intuitive handling and clearly structured user interfaces with evident symbols. The clients support WiFi and 3G connections. The monitored connection to the 3G gateway ensures that alarms are also processed in offline mode (e.g. SMS, calls)

MobiCall 3G Server: The reliable and professional alarm

event management for convergent

solutions in the area of security,

telecommunications and IT. The

intelligent alarm database analyses

incoming alarms and information

provided by third-party systems

and initiates the required alarm

measures. To ensure that these

are available on the 3G clients, a

monitored connection to the 3G

gateway is established.

MobiCall 3G Gateway: The MobiCall 3G gateway allows

secure and reliable communication

towards mobile terminals (3G

clients). Alarms from the 3G server

are forwarded to telephones; at the

same time, the clients may also

launch alarm scenarios directly.

Furthermore, a wide range of

additional features for

smartphones such as video

alarming are offered.

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Solution for Smartphones

Transfer of Pictures & Life Streams Example: Traffic Information

Taskmanagement Example: Hotel Management Integration

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Solution for Smartphones Feature List:

- Alarms over 3G

- Alarms over WiFi

- Offline mode over GSM *

- Alarm over push service **

* Depending on OS version and terminal device

** Blackberry BES/BIS or Apple Push Notification Service only

- Receive alarms with images

- Receive alarms with videos *

- Receive alarms with attachments *

- Send images to server

- Send videos to server *

- Lone worker monitoring *

- “Panic button” alarm

- GPS localisation *

- Video telephony *

- Alarm history with detailed

status update log

- Launch calls form internal

and external numbers

- Start conferences with up to 120 participants

- Contact, relay and sensor monitoring

- Fire, intrusion, technical and IT alarms

- Alarm notification through loudspeakers *

- Multi-lingual user interfaces

- Different ring tones for 5 alarm priority levels

- Easy configuration

- Intuitive user interface

- Task management

(start, stop, pause, done)

- Numerous confirmation possibilities

- Client identification

- Launch alarms and tasks

with individual texts and images

directly from the mobile client *

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Emergency Calls

Mobicall will pick up the call immediately (e.g.999) and forward it to responsible persons.

The first one answering the call will be joined with the caller. Recording is an option.

Mobicall will never be busy and takes care of finding the right person to answer!

EMERGENCY

e.g.:

- Guest is down

- Fire hazard

- Accident

- Drunk aggressors

- …

Caller Helpdesk

WEB Replay

After the call the emergency call can be

listened to on the web interface.

Also a replay of the record on

an extension is possible.

Recording

PBX

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Emergency Conferencing

The most effective way to discuss and arrange further approach in case of an emergency

is to join the related persons together into a conference. This can be done from any phone.

e.g. for Group 5:

- Dial 1051 for immediate Emergency Conference

- Dial 1052 for EC with Pre-Announcement

- Dial 1053 for EC with dynamic Announcement

- Dial 1054 for EC without confirmation needed.

Operator

Recording

PBX

CO

NF

ER

EN

CE

Security Team

<<This is an emergency

for group Security.

Press 3 to confirm and

join the conference...>>

1052

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Fire Alarm Solution

- Fire Fighter

Displaytext: FIRE 1207

Voice Message: “Fire detected in Room 1207”

ROOM 1207

Fire Alarm

System

Fire Fighter

CO

NF

ER

EN

CE

Security Manager

GSM

Info SMS to Manager

(Option not included)

PBX

In case of a fire alarm the information of the fire location will be forwarded to the

responsible group of fire fighters as quick as possible (voice and text).

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Evacuation Solution

- Call from Security Manager -

Partial Evacuation (e.g. fire):

Dial 9812: Evacuation Floor 12

Full Evacuation (e.g. bomb alert)

Dial 9899: Evacuate all Floors

It is vital to inform the evacuation helpers first. They need to be placed on strategic places to

guide the evacuated guests safely to the meeting point and to avoid panic.

To start this procedure an authentification of the security manager with ID and password is required.

Security

Manager Evacuation

Helper

Authentification

Option:

Launch via Web

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Room-by-Room Evacuation

The Security Manager launches the evacuation via web or phone (dial-in).

This task requires authentication via ID / password. Option: MobiCall gets the information which rooms are occupied from the PMS,

occupied rooms get called first. Guests hear the alarm message in different languages.

Detailed Statistics:

- Rooms occupied, answered

- Rooms occupied, not answered

- Room not occupied, answered

- Room not occupied, not answered

Security

Manager Room Phones

Authentification

PMS-Integration

(option)

Real-time-view

(option)

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Building Infrastructure Supervision

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Infrastructure Supervision

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Alcatel-Lucent DR-Link Voice Recording

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Rampage – Safety Process

MobiCall breaks into existing voice calls and plays the alarm notification directly on the phone loudspeakers

Phone WEB

INTERFACE

Authentification

Loudspeaker on Phones

==> Conference with Caller

==> Message Broadcast

Security Team AND / OR Police

911

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Visualized interactive management platform

for the administration of:

Up to 512 WAGO IP Contact Controller

Over 10‘000 Contact Inputs and Outputs

Define contacts as by default open / closed

Integration of temperature and water-level

indicator (analog signals)

Individual alerting processes for each contact

Activate multiple relay outputs

for each alarm setting

Distribution of individual text messages

for each contact

Individual recording of a voice message

for each contact input

MobiCall IP Contact Management

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

Solution Diagram

WIFI

30 Channels

ISDN Q.Sig

OXE

External

Phones

WIFI

MobiCall User Interface

Alarm Trigger

via Dial-In

Voice&Text

Internal

Phones

GSM

Voice

Mobile

Phones

Text (SMS)

MobiCall Web Interface

Nurse Call

System

Fire Alarm

System

BMS

Voice

Recording Conferencing

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

High Availability Solution

Local Clustering

Load & Resource Sharing

Full redundancy for high availability

Hot Standby

Automatic Synchronization

GSM

Wifi Phones PBX

Server 1

Server 2

Contacts, Sensors

Network

Supervision

Internal phones

BMS, Fire

Voice & Text

Channels

Voice & Text

Channels

Guest Response

System

Geo Clustering:

NewVoice

San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai

655 North Central Ave, 17th Floor Glendale. CA 91203 sales@newvoiceamericas.com www.newvoiceamericas.com toll free: 888.400.0371 voice: 1-650.835.4485 fax: 1-650.240.0206