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New Voice International. New Voice issues and acts as consultant for the MobiCall solution, a middleware platform for mobilization and unified communication. For 20 years, New Voice has been an important and faithful partner of Alcatel-Lucent and since 1999 an AAPP partner. - PowerPoint PPT Presentation
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All Rights Reserved © Alcatel-Lucent 2011
New Voice International
New Voice issues and acts as consultant for the MobiCall solution, a middleware platform for mobilization and unified communication.
For 20 years, New Voice has been an important and faithful partner of Alcatel-Lucent and since 1999 an AAPP partner.
With more than 500 new systems implemented worldwide each year, MobiCall is a high reliable, professional Swiss quality product!
New Voice worldwideoUSA (California, Florida)oFrance (Paris/Ville d’Avray)oSwitzerland (Lachen, Zurich, Nyon)oGermany (Frankfurt/Mainz)oAustria (Vienna/Linz)oUAE - United Arab Emirates (Dubai)oAsia (Hong Kong, Shanghai)oAustralia (Brisbane)
Press F5 in the ppt to start the flow
All Rights Reserved © Alcatel-Lucent 2011
MobiCall : modular, flexible, standard
New Voice MobiCall Singapore 2011
Business Process Automation
• Best adaptation and integration into existing work flow managements and concepts
• High acceptance by the operators and staff
• Intelligent, convenient and convivial management of human and material resources
• Supervision of guest servicesAutomation of recurring events and processes in the course of professional activities
• Being prepared to simple and worst case scenarios• More efficient response to crisis and emergency
situations• High reliable, full redundant, cost effective, Swiss
quality.
Swiss University Hospital, since 1998
Lyon University Hospital24’000 voice lines125 Interfaces !
10 Mobicall
Quellenhof Bad RagazzHotel Dolder Grand
Palace Hotel St. Moritz
Hôtel Crillon Paris5 (!) five star hotels
2 MobiCall1 OXE
VLHG USARauland+OXE+Wifi
+GSM+MobiCall
Shangri-LaFour Seasons
Hyatt, Hilton worldwide
• One Solution for all mobilization scenarios for all: the Hospital, the Hotel and the Administration• Conference, Alarming, Voice recording, Task
Management
• Reuse of existing infrastructure: OXEMaximum advantage of Alcatel-Features
All Rights Reserved © Alcatel-Lucent 2011New Voice MobiCall – OXE – Wifi & GSM/3G 2011
RaulandNurse Call
MobiCallSupervisor
MobiCallMaster
Wi-Fi 8118 / 8128with- dynamic Display 1- dynamic Display 2- dynamic or fix voice- confirmation/reject- voice conference- callback to room- additional SMS-Text- callback on MMS for task completed
- broadcast- data, pictures, video- phone book
Fire Alarm
BMS HeatingAircondition
Intrusion
ElevatorsStairs
IT, VideoSNMP Ping
Heart alarmBirth alarm
Tech-alarms
OmniVistaHP-Openview
Emergency ButtonNight - door bell
Analog sensorsTemperatureBlood fridge
DatabaseLogin/Logout
Work planPMSOpera
TMS –Rapid Response
Room statusMini-Bar
VIP-CallsWakeup escalation
Portercall / IVRVoice/Fax-Mail
Emergency calls by wifi/gsm/sms
Evacuation: Hotel & AdministrationFloor by floor, in guest-language
LS, Pager, SMS, MMS, 3GRelay, Siren, XML, Web
geo-localization
All interfaces for fixed prices: printer , V.24, TCP/UDP/IP, E-444, modbus , HL7, csta, BACnet, KNX, OPC, eMail, ESPA-X, ftp, pc
MobiCall – OXE – Wi-Fi&GSM for Hotel&Hospital
OXE
All Rights Reserved © Alcatel-Lucent 2011
Nurse call MobiCall calls the Nurse display 1: Room Call
she answers display 2: R512 Angelina J.
( of course the room number can be shown with the call, but sometimes there are
reasons to get an acknowledge from the nurse first, before showing the room ).
Also possible is to open up the loud speaker for hand free room call information.
Nurse Call Workflow Extension
New Voice MobiCall – OXE – Wifi & GSM/3G 2011
Convenient function for the nurse: Call-back to the room initiated with key ‘5’
Patient phone is ringing MobiCall setups up a two party voice conference with
the nurse
concept 1: the phone is ringing until the patient or the (elder) habitant answers
concept 2: the phone opens up the loud speaker, the patient can hear the nurse
but has to pick up the phone to talk to the nurse
concept 3: the phone answers the call automatically ( only this function needs
a CSTA link ) to open the loud speaker and the microphone. On answer the nurse asks: Good morning Angelina, what can I do for you?
The patient answers: I’d like to have some tea, double cream, no sugar
The nurse: Ok, I’ll prepare everything for you ( she saves one way thanks to
MobiCall ).
All Rights Reserved © Alcatel-Lucent 20115 | Mkg Prog and Incentives | 2011
MobiCall turns DECT/Wifi into a part of the
Security
5 | Mkg Prog and Incentives | 2011
IP
Librariesprotocols
OmniVistaSupervisor IT-Network
snmp
InterfacesFire, BMS,Nurse Call…
SplittersRS232/IP
Librariesprotocolsfix-price
InterfacesFire, BMS,Nurse Call
third partyapplications
Mobi-XML
Database
adapted
Videocameras
tcp/ipXML
ContactsRelaysAnalogSensors
Modbusand other
Voice-RecordingDR-Link
Loud speaker
Fax Pager Gateway SIM / Internet phones, XML, 3G popup, tcp/ip
BT-tradingEtrali, IPC
2-party conferenceAnalog, UA
high impedancerecording
Centralized Solution
Full redundanthot stand-byhigh reliable
MobiCall enables sales, pre-sales and field engineers to answer any question regarding Security issues protecting persons and goods within every Company and Organization !
All Rights Reserved © Alcatel-Lucent 2011
Processes, which can be handled automatically, should be treated 24 hours a day
The fire alarm system tells MobiCall via a V.24/RS232 link: Fire Room 1818
MobiCall calls all fire fighters and tells display 1: fire room 1818
answer display 2: F1818 use stairs
voice message: << Please do coordinate with other fire fighters in the conference
>>
Fire Alarm Workflow Speed-up
MobiCall puts all fire fighters into a voice conference ( up to 120 persons,
depending
the number of voice channels and the number of persons answering the call )
fire fighter 1: ” I’m in the lobby “
fire fighter 2: ” I’m on the 19th floor and go down to 18th “
fire fighter 3: ” I’ll go to the fire alarm panel “If there is fire, the fire fighter 3 calls the external fire brigade by pressing
the push button, if not, he resets the alarm on the fire alarm panel.
This concept prevents lots of persons from running up the stairways to see, whether
there
is fire or not. None of the guests will know anything about this pre-fire alarm.
Especially
in a hospital, where evacuation is not possible, MobiCall helps speed up to clear
the fire.
All Rights Reserved © Alcatel-Lucent 2011
MobiCall in the Alcatel Lucent OXE/OXO environment
7 | Mkg Prog and Incentives | 2011
Incoming events
Dynamic recording over DR Link
Master/Supervisor
Text ringtone/answeredMini-messagesVoice messages – TTSAcivate loudspeakers
+ImageFormatted text
+MobiCall webMonitoring resourcesVertical services
SNMP trapsAlarms over e-
400 DECT+ and 500 DECT (alone
worker )
All Rights Reserved © Alcatel-Lucent 2011
When ever the external fire brigade decides to evacuate guests, MobiCall allows to
evacuate the hotel floor by floor, room by room in the language of the guest.
The Duty Manager starts a secure voice call ( verified by CLI, DDI and password ) to
MobiCall to start the evacuation process. Option: launch via a graphic web interface.
Evacuation by Phone, Room by Room
First, MobiCall calls the evacuation helpers to go to the floor to guide the guests.
Then, MobiCall calls each occupied room in the language of the guest ( the Property
Management System (PMS), such as Opera/Fidelio tells MobiCall this information).
voice message to room 1801: Veuillez quitter votre chambre suite à une
alarme feu
voice message to room 1818: Please leave the room due to a fire alarm.
voice message to room 1819: Feueralarm : Bitte verlassen Sie den Raum.In a first sequence all phones ring ( first in the occupied rooms, then in the not
occupied rooms ). The statistic is printed out in the lobby for the external fire
brigade.
In a second wave, MobiCall calls all rooms by automatically opening the loud
speakers.
By reuse of the telephone infrastructure, the customer increase the return
of investment.
All Rights Reserved © Alcatel-Lucent 2011
New Voice MobiCall Information - Server
•DECT GAP•DECT GAP+
•IP and XML set
•GSM•PDA Phone
•WiFi terminal
•Analog/digital set
•Fax
•SMNP Trap Pop-up on PC
•Loudspeaker
•LWP call
•Voice call
•Serial/IP interface
•Dry contact•i.e. Wago
•Relay output•i.e. WAGO
•GSM•PDA phone
•SNMP trap
•PING
•KeyboardUSB activation
•MASTER
•SUPERVISOR
•Conference Emergency callrecording
•DECT localisation•WiFi localisation
Personal monitoring
•Web interface
Call centreHotline, IVR
•Voice•Text•Image•Sound•Relay•Protocol
Incoming events Event notification
•Video
•Text to speech
Administrator accounts
Complementary application modules
OXEOXO
MobiCall Mobilization = notification + confirmation + escalation
All Rights Reserved © Alcatel-Lucent 2011
A staff member tells the rapid response system: Mirror broken in room 1881
The RRS tells MobiCall calls the expert display 1: tech. call
he answers display 2: R1881 Mirror…
(of course the type of work can be shown with the call, but sometimes there are
reasons to get an acknowledge from the staff first, before telling the work to do,
especially when the work takes four hours and starts at Friday 5 pm ).
Rapid Response Workflow
Voice message: please confirm with key ‘3’ and find details in the mini-
message
The staff confirms with key ‘3’ and gets the job details by mini-message. If he rejects
with
key ‘4’, then MobiCall calls the next person ( also parallel calls are possible, like fire
alarm ).
Once the job has been done, the staff turns back to the mini-message and starts
a call back ( to the CLI-number stored with the mini-message ).
MobiCall answers: Please confirm, that the job has been done with key ‘3’
MobiCall passes this information to the Rapid Response system.
TTS allows MobiCall to speak the job-details during the first call. All languages
supported.
All Rights Reserved © Alcatel-Lucent 2011
MobiCall integration of the My-IC-Phone
New Voice MobiCall 2011, Singapore
Processing generic security applications over MobiCall webi.e. Evacuation pop-upwith floor plan
Processing specific flows for vertical markets
By the mean of a web-editor on MobiCall
Door-Camera with voice call application
Monitoring system resources
All Rights Reserved © Alcatel-Lucent 2011
MobiCall integration of the My-IC-Phone…
All applicationsAre built with theunlimited and easy to useMobiCall web-editor
All Rights Reserved © Alcatel-Lucent 2011New Voice MobiCall 2011, Singapore
MobiCall clients for Mobile Phones, 3G, Wifi + SMS
MobiCall offers small clients on all mobile phones to support large character sets and gps.They allow to popup in case of an alarm, to request confirmation and to handle pictures.TMS included. The connections are through wifi, 3G and specially encoded SMS on link down.
All Rights Reserved © Alcatel-Lucent 2011
New Voice International AG
Tel: +41 58 750 11 11
New Voice MobiCall 2011, Singapore
a Swiss product since 1991
Centralized management + information Tool for all systems within an organization
accelerates mobilization, coordination + escalation processes
Takes the human factor out of routine work while decisions remains with the responsible.
MobiCall
All Rights Reserved © Alcatel-Lucent 2011
The „Unified EVENT Communication“- Platform
„do not call it Alarm Server anymore“
Die „Unified EVENT Communication“- Platform„do not call it Alarm Server anymore…)
Alarm-, Conference- and Information System Voice Recording & Task Management-Server
All Rights Reserved © Alcatel-Lucent 2011
Complete convergency ...
Information Technology
Various alarms
Fire alarm
Video control
Loudspeaker systems
GSM (Mobile), PDA‘s (3G)
S(IP)-DECT / IP-Wireless Phones
PSA / Pager / SMS & MMS
Subsystems and primary systems
Back
bon
e f
or
Tele
com
mu
nic
ati
on
, IT
& S
ecu
rity
Inte
llig
en
t IP
Netw
ork
MobiCall
Central building and processes control systemsBurglary alarm and access control systemNetwork management systems
Centralised Telecommunication Infrastructure (Call Server)
All Rights Reserved © Alcatel-Lucent 2011New Voice MobiCall 2011, Singapore
MobiCall : easy and conventient configuration
MobiCall is easy to install, configure and maintain. Upgrade and extensions are easy to handle – worldwide.
All Rights Reserved © Alcatel-Lucent 2011
Fully integrated Management for Alarm In- and Outputs ...
Visualised interactive managment platform for the administration of:
512 WAGO IP Contact Controller capable of being integrated
Over 10‘000 Contact Inputs and Outputs
Possbible to define contacts as bottom contacts / closer
Integration of temperature and water-level indicator (analog signals)
Direct assignment of alerting processes for each contact
Possibility to activate flexibly relay outputs for each alarming setting
Attribution of individual text messages for
each contact
Individual recording of a voice message for each contact input
All Rights Reserved © Alcatel-Lucent 2011New Voice MobiCall 2011, Singapore
MobiCall Designer for SNMP Traps resolution
Simple dispatching depending Enterprise, OID, Trap-Value...
To inform the concerned persons, where ever they are, when they need the information.
IT Security:
SNMP traps from
-OXE, 4760 / 8770 -BMC Patrol-Etrali, IPC, BT-HP Openview-Castelrock-…
All Rights Reserved © Alcatel-Lucent 2011New Voice MobiCall 2011, Singapore
MobiCall XML Application definition
All Rights Reserved © Alcatel-Lucent 2011
MobiCall Lone worker protection (LWP) in brief
22 | Mkg Prog and Incentives | 2011
•Automatic alarms
•Manual alarms
Emergency button Trigger line
Man-down Immobility
Localisation * Caller number
by antenna by fingerprint/site survey
400 DECT + 500 DECT (alone worker)
INTERVENTION GROUP INTERVENTION GROUP•Ringtone when message is displayed:•LWP: <CallerNb> <Location>
•LWP alarm•LWP alarm •<Location>•<Location>
Confirmation and overflow management in case of failure
Location Based MobilisationMobilisation of the nearest group
All Rights Reserved © Alcatel-Lucent 2011
MobiCall: configurable Web-Interface / visualizer popup
23 | Mkg Prog and Incentives | 2011
•1 Levée de douteRappel de la personne, vidéo surveillance, …
•2MobilisationMobilisation des équipes d’intervention les plus proches, en donnant toutes les informations sur l’alarme
•3Suivi de l’interventionContrôle de la prise en compte de l’incident et gestion des escalades sur débordement
•4 Clôture de l’incidentClôture pour traçabilité
GROUPE INTERVENTION
•Alarm
•End
Rappel de confirmation
Confirmation de prise en compte /
débordement
All Rights Reserved © Alcatel-Lucent 2011
MobiCall – OXE Localisation by Antenna
24 | Mkg Prog and Incentives | 2011
Localisation based on one DECT-AntennaThe localisation bases on the antenna to which the DECT is connected. This concept is supported without site survey and on all OXE
Precision : A zone is defined by the coverage of the antenna
All Rights Reserved © Alcatel-Lucent 2011
MobiCall – OXE/OXO Localisation by fingerprint
25 | Mkg Prog and Incentives | 2011
Localisation by zoneThe localisation takes place by zone as defined in the site survey.A zone is limited by the set of measures for this purpose.A fingerprint’s uniqueness and the localisation algorithm leads to the zone.
Fingerprint Unique RSSI entity
Precision: Depending the number of antennas and the position and direction of the antennas
SearchComparing fingerprint in the
site survey’s database
All Rights Reserved © Alcatel-Lucent 2011
Some examples
• Lone Working Persons: In case of an emergency call, MobiCall is able to add the position of the person to the alarm message
• Location Based Mobilisation: MobiCall is able to call the persons near to the incident.
• Alarms upon leaving a zone, entering prohibited zones etc.
• On-duty, off-duty depending on the DECT in charger/out of charger
• Detection of leaving the covered area/site, battery low, switch on/off
• DECT search (localise objects and persons, find back lost equipment etc.)
• Support of hot-keys for fast communication of situations and actions.i.e. Room status, minibar, call to the desk, emergency calls etc.
MobiCall Localisation based solutions
All Rights Reserved © Alcatel-Lucent 2011
MobiCall and 400 DECT/ 500 DECT
400 DECT : Hardware 400 DECT with firmware update
500 DECT : new hardware with detector of loss of verticality and emergency button
* Based on a site survey
Fonctions 400 DECT 500 DECT (Alone Worker)
Compatibility IBS / RBS / IP-DECT IBS / RBS / IP-DECT
Display text 16 characters while ringing16 characters on answerMini-Message with up to 120 char.
16 characters
Vocal Voice message + DTMF + conference
Voice message + DTMF + conference
Ringtone (tonality and volume) 1 special ringtone 3 special ringtones
Emergency Buttons Short key, center button, keyboard
Emergency button and keyboard
Battery control Yes Yes
Attendance management Yes Yes
Localisation By antenna or fingerprint * By antenna or fingerprint *
PTI function (lone worker protection)
Manual emergency call Manual emergency callMan-downImmobility
All Rights Reserved © Alcatel-Lucent 2011
Integration & Flexibility…
TAE means:individual alarmsper- group of phones- group of zones- group of buttons
down to individual- persons- zones- buttons
easy configuration
All Rights Reserved © Alcatel-Lucent 2011
MobiCall integrates unique features of OXE terminals
MobiCall connected via T0/T2 alows offering following features:
•Dynamic display message while the phone is ringing and on answer16 + 16 characters on DECT 300 / 400, 32+ 32 on WiFi 8118 / 8128…
•Send UUI messages to DECT 300/400 and WiFi 8118 / 8128(mini-messages with up to 120 characters)
•Announcement over loudspeaker (broadcast)
•Distinction of ring-tone sequences
•Multi-line DECT 400(never busy line), optional call intrusion, ANS-interface
Over supplementary CSTA licenses
•Interphone function: automatic hands-free answering
eDR-Link recording, XML, HTTP and…
much more !32 | Mkg Prog and Incentives | 2011
All Rights Reserved © Alcatel-Lucent 2011
Solution and Operation Examples...
...Tracking...
Wifi
Localisation
Sprachanruf Pager SMS
Positioning Engine
The Ekahau Solution – related to the MobiCall Alarm and Informations system is employed for…
...Safety & Security
The personal can be furnished with a portable „panic button“. In emergency cases, the button can be activated to ask for immediate help.
Additionally it would be possible to supervise a patient if leaving a defined area.
Through the MobiCall-System the responsible people will get the detail information about the cases which are described above.
Asset Tracking
Vital equipment, such as IV pumps, heart monitors, crash carts and other equipment is mobile by necessity. The „Real Time Location“ Solution lets you locate a tracked item is anywhere in your facility.
...Workflow & Resource Management
Has the patient completed her lab tests? How long has she been waiting in the queue? Was the tracking path completely itemized in the billing system?
Efficient workflow improves the quality of care throughout a hospital stay and enables more precise billing.
All Rights Reserved © Alcatel-Lucent 2011
MobiCall Conference: Just another application…
35 | Mkg Prog and Incentives | 2011
All Rights Reserved © Alcatel-Lucent 2011
MobiCall Voice Playback GUI, the flexible solution
37 | Mkg Prog and Incentives | 2011
All Rights Reserved © Alcatel-Lucent 2011New Voice MobiCall 2011, Singapore
MobiCall Overview
Alarm Entries…
Alarm Receiver…Management…
Alarmcentral
Web-Management
time plans conference eEscalation
Accesscontro
processing
personsgroups
eMailrelays
XMLhttp
SMS, MMS,Paging
Printer, fax
Web-displaypop-up
Loud speakerPDA/3G
Analyse & Statistics…Voice recording
DR-Link, IPC, BT, EtralyDatabase Statistics
MonitoringVideo replay
ContactsSensors
Web-Interfacekey-board
XMLHTML
Emergency112 / 911
eMail(SMTP)Nurse, TMS
InterfacesFire, BMS
SNMPTraps / IT
Videocamera
GSMDECT / WIFI
Web playback
Data exportand backup