New Surfaces: Are We the Solution--or the Problem? · Summary for Concrete floors Maintenance Vacuum Damp mop Waxed finish: treat like waxed wood floor Periodic Stained & Paste -Waxed

New Surfaces: Are We the Solution--or the Problem?

PRESENTED BY

BRUCE VANCE

“The Maid is the number one enemy of the hardwood floor”Manufacturers are dealing with $100s of millions in claims

Too often they see us as part of the problem, not the solution

When we started 25 plus years ago, basically simple surfaces, today many and more delicate

© INSTITUTE FOR SERVICE EXCELLENCE 2011 - 2012 3

CLEANING is the art of

Locating

Containing

Removing and

Properly disposing

of

Unwanted matter or

soilusually through

a combination of physical and chemical action.


Factors of 10

Natural Stone◦ Honed or polished

◦ Sealers for natural stone:◦ Topical◦ Penetrating◦ Warning: penetrating sealers do not protect against acids. Any

stone can be acid sensitive; TEST

© Institute for Service Excellence

2011 - 20125

Marble

calcium based stone

acid will damage


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Onyx

◦ treat the same as marble


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Granite

Most durable stone typically found in homes

8© INSTITUTE FOR SERVICE EXCELLENCE 2011 - 2012

Slate


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Quartz

CountertopMan made, chemical resistant

QuartziteNatural stone, test for acid resistance


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Summary Care Side -- STONE Preventative Care

Entry mats

Daily Vacuum or dust mop Mop up spills and dry quickly

Routine Damp mop with a neutral, non-chelating cleaner (chelates can etch natural stone,

especially marble)


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11

Wood Flooring

Biggest Enemies:

◦ Grit, sand and dirt – best defense: entry mats and rugs

◦ Water – best defense: wipe up spills quickly, use low moisture cleaning methods

◦ Sunlight


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Solidwood floor


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Manufacturedwood floor with black lines along board edges


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Engineered wood floor damaged by over mopping


Summary of Polyurethane Wood Floor CareRoutine

Vacuum Wipe up spills and dry quickly Damp mop – streak free neutral cleaner, not oil soap Note: most manufacturers discourage the use of steam mops

Periodic Re-coat

Restorative For SOLID wood: sand and re-finish Engineered wood: REPLACE


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Summary of Oiled Wood CareRoutine :◦ Vacuum or dust mop regularly◦ Damp mop as necessary, use the finish manufacturer’s recommended

product. Water and a flat mop damp is generally safe

Interim:◦ Clean with the finish manufacturer’s replenishing product. It is important

to use the original finish manufacturer’s system if at all possible.◦ Blend in oil in worn areas

Restorative:◦ Deep clean and reoil


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Bamboo flooring


Laminate Floors


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Clay Tile

Ceramic – most common, fired, glazed

Porcelain – harder than ceramic, can look like stone

Quarry tile – baked at high temperature; should be sealed

Saltillo and Terra cotta – natural; dried or fired; very porous and must be sealed


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Tile

Ceramic or Porcelain tile


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Tile

Quarry tile


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Polished concrete floor


Summary for Concrete floorsMaintenance

Vacuum Damp mop Waxed finish: treat like waxed wood floor

Periodic Stained & Paste-Waxed floors

Deep clean Wax & buff

Topical finish: Scrub and re-coat Most other finishes: Scrub with floor machine & extract Pressure clean Diamond pads (polished and sealed floors)

◦ Re-seal

Restorative Repaint Re-finish Re-grind


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Resilient Flooring◦ Sheet Vinyl

◦ CVT or VCT

◦ LVT and SCP

◦ Vinyl Asbestos tile

◦ Linoleum

◦ Rubber


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Mold under sheet vinyl


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LVT and LVP


Vinyl Asbestos Tile

Linoleum


CarpetSTILL the most common flooring (in U.S.)

Nylon

Olefin / polypropylene

Polyester

Triexta

Wool – mostly found in area rugs

Carpet fiber can be damaged by grit and debris

WARNING: Spotting of carpet or rugs requires special training, and should be left to trained carpet cleaning professionals


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Cut pile Carpet


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Newer super soft, dense carpetsUse vacuums with manual height adjustment. Too aggressive brush action can damage the carpet and/or the vacuum

Make sure the vacuum has effective airflow

Some manufacturers have a list of recommended vacuums on their web site


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Sisal Rug


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• will water spot

Faux

or Cultured

MarbleCountertop


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WARNING: Easily scratched – clean with an all purpose cleaner

Thank You

Lesson 1: Wrap-upSummarize important points.

Allow time for questions.

Lesson 2: ObjectivesList the intended outcomes for this training session.

Each objective should be concise, should contain a verb, and should have a measurable result.

Lesson 2: ContentAdd text here.

To add a picture, chart, or other content in the right column, click the appropriate icon.

To add a slide, click New Slide on the Insert menu, or press CTRL+M.



Lesson 3: ObjectivesList the intended outcomes for this training session.

Each objective should be concise, should contain a verb, and should have a measurable result.

Lesson 3: ContentAdd text here.

To add a picture, chart, or other content in the right column, click the appropriate icon.

To add a slide, click New Slide on the Insert menu, or press CTRL+M.



Summary of TrainingList important points from each lesson.

Provide resources for more information on subject.◦ List resources on this slide.◦ Provide handouts with additional resource material.

Assessment and EvaluationPrepare a quiz or challenge to assess how much information participants learned.

Survey participants to see if they found the training beneficial.

Documents

New Surfaces: Are We the Solution--or the Problem? · Summary for Concrete floors Maintenance Vacuum Damp mop Waxed finish: treat like waxed wood floor Periodic Stained & Paste -Waxed