New Strategies to Optimize Aviation Learning & Training...New Strategies to Optimize Aviation Learning & Training About United Flight Training Flight Training at United Airlines 5

New Strategies to Optimize

Aviation Learning & TrainingApril 20, 2016

Captain Mike McCaskyManaging Director –Flight Training

April 20, 2016

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Agenda

About United Flight Training

Our Training Management Challenges

The Due Diligence & Solution

Our Expectations

Summary

Here are your tickets.

Enjoy the presentation!

New Strategies to Optimize Aviation Learning & Training

About United Flight Training

Flight Training at United Airlines

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Flight training at UA

Training operations and facilities for UA in Denver and Houston

Train 12,000 pilots on 7 fleets

Initial, transition and recurrent training

Fleet of 39 FSTDs

450 instructors/evaluators across both locations

Hired 800+ pilots in 2015

Conducted 20,000 training events in 2015

Role as Managing Director at UA

My background

Our mission/goals

Me: working like a …..


Our Training Management

Challenges

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Post-Merger Training Management Issues

Needed a more robust training management platform

Than either of the merged platforms

Sought training operation cost optimization

Course completions vs. footprint

How to close that gap?

Required better instructor utilization

How to better harness technology

For quality control, process simplification, and efficient scheduling

Now Merge!!!


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Regulatory and Contract Concerns

Changes in regulatory environment

Required us to track compliance data differently

Contract with our instructor group

Required the management of complex union work rules in order to maintain compliance

Compliance quality control

Both contractual and regulatory


The Due Diligence & Solution

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Decision: New Training Management System Required

Lengthy RFP process

Developed a statement of work

Sought vendor input for RFP to discover what resources were available

Conducted onsite demos

IT did extensive background work

Ensuring that IT architecture would work with what we had

Spoke to other airlines about the respective systems

Made a decision

Chose Britannica Knowledge System’s Fox Training Management System


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Implementation Challenges

Integration

Incorporating the Fox system into existing structure

Project methodology

Build on gradual implementation by work packages:

WP1 = Baseline – Foundation AQP Tree

WP2 = Curriculum Management

WP3 = Optimization, Scheduling & Grading

WP4 = I/E Assignments

Just a little turbulence, folks.


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High Level Plan

2015 2017Today

Initiation & Planning

Analysis and Design

20Oct - 04Dec WP1

20Dec - 08Mar WP2

14Mar - 24May WP3

24May - 01Sep UAT

24May - 23Oct Deployment

24Oct - 01Dec Go-Live

15Sep - 15Jan WP4

May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan

2016


Our Expectations

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What We Are Expecting from the New TMS

Scheduling

Improve efficiency, maximize resources, assure timely qualification training, comply with regulatory and union rules

AQP

A major shift in the way we manage it

Qualifications

Track instructor and pilot and device qualifications to maintain compliance

Grading

Allows for the use of technology and electronic sheets

Compliance

Ability to expand and change as technology or regulation change


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Scheduling

Define scheduling rules for activities: number of events to schedule during a defined timeframe and maximum number of daily events

Users can allocate the most suitable resource, select alternative resource, and set the allocation priorities

Optimizing Training


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AQP

Previously all curriculum outlines and objectives managed through manual worksheets updated manually

New process allows us to change programs and automatically update

Optimizing Training

Optimizing Training

Optimizing Training


Qualifications

Track instructor and pilot and device qualifications to allow us to maintain compliance

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Optimizing Training


Grading

Allows for the use of technology and electronic sheets

Advantage is less paper and more quality control built into the technology

Won’t accept a signoff that is graded improperly

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Optimizing Training


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Compliance

Ability to expand and change as technology or regulation change

Update and track mandates immediately

Rapidly make adjustments

Optimizing Training


Maximize resources, do more with less

Shorten training scheduling time through automation

Maximize the use of extremely expensive training resources

Facilitate more training and decrease spending

Greater safety assurance

Enable compliance in highly-regulated industry critical to life/safety

Ensure pilot qualification

Guarantee pilots are 24/7 certified and qualified to do their jobs

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Ultimate Expectations


Assure continuous training and learning quality and achievement

Improve curriculum, knowledge, data management, and

reporting

Advanced administrative operations, including integration

Import pilot pairings, line check events, pilot/instructor flights, absences, qualifications

Export published schedules and course completion information

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Ultimate Expectations (continued)

It’s going to be totally cool.


Summary

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Summary

Training management challenges

Manual processes

Merger

New rules

The solution

Automation through a Complete Training Management System

Our expectation: training management optimization

Cost savings through reduction in total cost of ownership (TCO) and improved efficiency

Assured qualification management

AQP program compliance

Greater training achievement for assured safety


Wake up, It’s about to end!!!

Documents

New Strategies to Optimize Aviation Learning & Training...New Strategies to Optimize Aviation Learning & Training About United Flight Training Flight Training at United Airlines 5