Michael S. Michael 3237 N Volz Drive East

Arlington Heights, ILL 60004 847-770-0984

Msm5338@yahoo.com SUMMARY Systems Analyst with over 10 years of experience that affords the ability to lead internal and external resources to set up new Trading Partners using X12 transactions. Professional characteristic, experience & functions include:

o Network infrastructure background o Technical writing and documentation o Project Management o Self-motivated and ability to prioritize tasks and work independently o Detailed-oriented o Excellent verbal and written communication skills o Can conduct formal plan reviews and interviews with business owners o Training users o Capable of performing tasks in dynamic/changing situations and, under stress o Knowledge of SDLC methodologies o Excellent interpersonal and communication skills o Understanding of Mainframe, Midrange, Database, Web, and Client Server technologies o Application support utilizing AS400/CMS400 with ERP System

SKILLS Hardware: IBM AS/400, S/38, S/36, S/34, IBM PC, HP UNIX, SUN SOLARIS, and IBM S390 MAINFRAME/MVS, AUTOSYS monitoring, Lotus Notes, Help Desk Support Software: RPG400, RPGIII, CL, SDA, DBU, QRY, SEU, OCL, On-line, Batch, Sub files, UNIX, ADELIA (Case Tool), Novell, NetWare, Windows, NT, LAN, MVS, OS/390, OS/400 3.0 and above EDUCATION Northeastern Illinois University - Chicago, IL BS Computer Science & Business Management PROFESSIONAL EXPERIENCE

EDI Analyst / Technical Consultant

6/2014 – 4/2015 Abbvie Inc – Buffalo Grove, ILL

o The applications that EDI utilizes are SAP, and Tibco. o The external 3rd party EDI vendor is GXS. - Participates as a technical team member in design,

programming, and testing of EDI enhancements and projects. o Provides day-to-day support including problem resolution and coordination of operational activity

relative to job scheduling, etc.

o Devises data verification methods, participates in system integration testing, prepares test data, tests and debugs problems.

o Responsible for compliance with applicable Corporate and Divisional Policies and procedures. o Strong Understanding with practical experience in EDI and B2B. Familiar with UNIX, EDI X12

standards, and SAP IDOC and EDIFACT o Responsible for full cycle of EDI projects from initial contact, analysis of requirements, design of solution,

setup, creation and testing of maps and on-going support. o Document current EDI processes and recommend modifications to the process flow. o Diagnose on-going issues and recommend remedies to eliminate. o Work with developers and business users on Order to Cash processes. o Provide functional support to the Order Management team for functional and technical issues. o Assist business users with defining and documenting business processes.

Accountable for translating the business process and its requirements into a business solution. Accountable for requirements, design, testing and implementation deliverables. Models the business process, reconciling the process and data models. Designs the application architecture. Provides business leadership to the developers on the project teams. COMPETENCIES: Prepare strategic business requirements, uses accepted concepts, standards, SDLC methodologies, and toolsets; fully utilize data and process modeling techniques along with workflow analysis techniques; consult with customer and systems personnel to determine type of information to be processed; devise data verification methods and standard systems procedures; define and analyze needs and information requirements; prepare charts, tables, and diagrams to assist in analyzing problems, utilizing various business, scientific, engineering and mathematical techniques; plan projects; estimate project requirements; communicate well with customers at a level they understand; develop in-depth understanding of business areas where existing or modernized programs could provide solutions.

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EDI Analyst / Technical Consultant

2/2013 – 6/2014 Bank of America - Chicago, ILL

o Performed transmissions via H2H, FTP and SWIFT File Act channels o Performed EDI/ecommerce file formats such as XML, IDOC, BAFF, CSV, X12 820

o Created Information Reporting file specifications such as BAI and MT 940 and MT 950 Maintaining, managing and providing support for all electronic data exchange between XPO supply chain partners and internal operational systems.

o Work with internal sales, operations, accounting and other functional teams to prioritize and schedule delivery of B2B solutions that optimize their respective business functions.

o Create high level designs and functional specification documents for business approval and vendor engagement

o Manage external B2B vendors and collaborate with internal IT and operating system leads to ensure B2B solutions are developed on time and to required specifications

o Work directly with the XPO help Desk to implement procedures to ensure that B2B support issues are resolved in a timely and professional manner, and that issues are properly recorded back to our project and issues tracking systems

o Ensure and track volume and quality metrics for B2B enabled customers and supply chain partners with emphasis toward compliance and support customer score cards.

o Technical point of contact for existing enhancement requests providing time and effort estimates, project management updates and implementation ownership

o Assisted software development team and external vendors as needed to conduct impact analysis and version release support as required to ensure B2B data integrity pre and post release.

o Supported the day to day operations of B2B integration points and imbedded data “bridge” modules in the Transportation Management Systems including internal user usage and compliance.

o Worked with B2B partners to reproduce issues bugs, isolate problems and recommend solutions.

o Managed the service experience for end users and ensured their requirements are scheduled, communicated and resolved

o Supported the data and reporting needs of our business owners to enable them to better run their business units

8/2013 – 12/2013 Xylem, Inc. - Morton Grove, IL

Senior Help Desk Analyst

o First point of contact in a tiered support environment to identify, respond to, and resolve users’ IT related problems, issues, or questions regarding software, hardware, and operating systems and escalate to applicable members of IT Department, as needed

o Provided general assistance to the IT Department to include, but not limited to, install, remove, move computer and telephone equipment

o Ensured accurate and updated User Administration to include, but not limited to administration of users’ computer and telecommunications accounts (creation/modification and deletion), changing passwords, changing user’s workgroup membership, etc.

o Provided training for users and assist with development of training materials to include, but not limited to user manuals, policies, procedures, off-site/on-site trainings, may work with external vendors to provide training, etc.

o Prepared, developed, completed, distributed, and/or submitted required items by due dates; to include, but not limited to: reports, statistics, compliance documents, etc.

o Followed and ensured compliance with legal, organizational, and contractual requirements, laws and policies

o Attended meetings, workshops, and professional development activities, acting as one of the agency’s IT liaisons (internally and externally), and performed training and presentations, as directed

o Established and maintained good communication with all, employees and vendors o Maintained remote access capabilities VPN/VNC o Also knowledge of Lotus Notes, Remedy o Set up user accounts, maintaining library of system documentation and installing system-

wide software and allocation of mass storage space. o Administrator for personal computers, client servers, electronic mail, on-line and internet

resources, local area networks and wide area networks, and standard application software products

5/2012 – 5/2013 Walgreens - Mount Prospect, IL EDI & Senior Technical Support Specialist

o Set up Trading Partners on EDI o Utilized X12 and EDIFACT to create and manage B2B transactions o Maintained general knowledge of Customer Information Control and teleprocessing systems, and communicates with

user departments and Network to assist in resolving equipment malfunction o Maintained general knowledge of appropriate Data Processing concepts and equipment to include software, hardware,

job control language, initial program load systems and systems operations o Audited system performance, objectives, and standards o Responsible for maintaining an awareness of developments in the data processing field that related to job o Assisted in rearranging program step sequences to correct errors o Recognizes job priorities and maintains assigned job schedule o Assists in maintaining equipment performance records and various production reports o Participate as needed in disaster recovery tests and procedures o Operates and/or monitors central consoles, magnetic tape units, storage devices, and printers, and assists in assuring

proper equipment use and operation o Observes and monitors central consoles to determine equipment or program failures

1/1997 – 4/2012 Honeywell - Bolingbrook, IL

EDI & Technical Support Specialist

o Responsibilities included support for the AS/400 iSeries o Maintained and updated all financial and manufacturing applications (ERP) on the I series

AS/400 o Responsible for batch monitoring, scheduling, automation on the AS/400 iSeries system o Batch scheduling using Robot System o Installed and configured new PC’s for all users throughout the organization o Maintained system backups, monitored system error messages, system upgrades, PTF’s

and EDI E-Commerce module monitoring and technical support. Utilized CMS400 with ERP System

o Ensured that EDI related production and procedures were maintained and properly executed

o This included change requests, integration projects, and EDI communication. Actively participated in resolving EDI issues related to customer and/or supplier EDI requirements

o Transaction set 810, 850, 855, 856, 997 o Utilized Remedy and Revelation ticketing system for problems escalation o VPNs enable file sharing, video conferencing and similar network services o Virtual private networks generally don't provide any new functionality that isn't already

offered through alternative mechanisms o Maintaining remote access capabilities VPN/VNC o Manage security relating to trusted networks o Participate in network hardware maintenance and upgrades including servers, switches,

cabling, routers, firewalls, access points, etc. o Installing and upgrading PC’s and Printers

o Manage the EDI Environment o Setup of trading partners on the VAN o Setting up trading partners in Trusted Link o Developing transaction maps within Trusted Link o Setting up trading partners within BPCS/ERP LX o Monitoring EDI transactions o Systems Backup Procedures on network servers and iSeries o Daily network server back-up routines including but not limited to File, Print, Fax, Exchange

and Payroll servers. o Daily and quarterly backups on iSeries midrange system o Routine monitoring of backup systems to ensure accuracy and completeness of backup

processes. o Assist with Exchange and Active Directory Administration duties o Maintaining Company’s address book, both internal and external o Administration of users o Troubleshooting PC’s o Printers, including bar coding equipment o Scanners o Communication equipment (switches, routers, access points, phone systems) o Under the direction of the IT Manager, purchasing functions to include: o Configuring, ordering PC’s and printers. o Assurance that all hardware and software purchases are compatible with network

configurations. o Assisting in Vendor selection for PC hardware and accessories. o PC accessories including backup media, network cards, printers, scanners, etc. o Assist in software selection including network software for backups, utilities, and

communications packages. o Assist users in software problem resolution o Windows operating systems o MS Office Version upgrades & Lotus Notes o Network access, including mapping drives and sharing capabilities o Assist users in hardware problem resolution o CA Autosys. Remedy o PC’s and accessories and printers. o Assisting IT Manager in routine iSeries midrange support o Configurations for hardware peripherals including PC’s, terminals, printers, etc. o Monitoring System Operator messages o OS/PTF maintenance o Hardware and Software Inventories o Maintaining and updating inventory database of PC configurations and software versions. o Monitoring and tracking software media, including licenses o Maintaining supply cabinet with PC accessories and backup equipment. o Understanding of EDI x.12 and EDIFACT standards Experience with X12, TRADACOMS

and XML standards o Also knowledge of routers, switch, and voice o Conduct formal plan reviews and interviews with DR Plan Owners for new and existing

technology utilized by the organization.