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New Property Manager Registration Customer should navigate to www.pepco.com and click on “Register” to create a
new Property Manager Profile.
Customer should select “Property Manager or Landlord” option to create a new
Property Manager Profile.
Populate all the fields/mandatory fields and click “Continue”
[ Note : Please Note down the security questions.These might be needed in
future if Username or Password need to be modified ]
Please go through terms & conditions. If you agree please check the checkbox
located below and click “Submit”.
Customer should receive the “Confirmation” message on the screen.
Customer should receive the registration verification email to the email id
provided at time of Registration.
Click on the Verification link provided in the email and customer should see
“Thank you for verifying your account. Please login to access your account.” In the
screen.
Automatic Turn-On Agreement (ATO) To create a new PMID and contract number for a customer, Customer Service
Representative need Automatic Turn-On Agreement application form. Please
submit the ATO application form by following the below steps. Please navigate to
“My Account >> My Service >>Manage Properties”
As soon as customer lands on “Manage Properties” page and clicks on highlighted
link.
Customer lands on “Automatic Turn-On Agreement” application form and
populates all the required fields.
[Note: If customers wants to upload .CSV file along with their ATO application,
they should do so by clicking the below highlighted link]
Please go through terms & conditions. If you agree please check the checkbox
located below and click “Continue”
Customer should land on “Review And Submit” page where all the data so far
populated will be displayed.
Upon hitting “Submit” customer should be displayed the “Confirmation” message
Upon receiving the ATO application, Property Management representatives of
PEPCO will perform a verification and when cleared, will send an email with the
PMID to the customer. This PMID will be needed to complete the second part of
registration (please refer to page 13)
User should be able to login with the registered credentials from
https://www.pepco.com
Second Part of Registration Please select which ever applicable option.
Please enter the provided PMID from the email received from PEPCO Customer
representative and any one of the service addresses provided in the ATO
application.
Upon clicking “Continue”, customer should land on Contracts screen of the PMOS
portal.
[Note: When customer has multiple contracts listed under his credentials if he
wants to view the information for one of his particular contract which is not
default, he should select the particular contract and hit “Go” button.]
If customer wants to add another property manager, the latter should complete
the registration process. After completing the registration process customer can
share their PMID and the service address information with that user to add them
as another property manager or associate. When the user completes the second
part of registration with the provided PMID and service address they should notify
the customer (Principal Property Manager) to assign a contract to their newly
registered credentials.
[Note: Customer (Principal Property Manager) can determine they want to add
the new user as another Principal Property Manager or Associate Property
Manager. If Customer (Principal Property Manager) adds the new user as a
Principal Property Manager, then he would be able to view all the contracts under
the customer’s (Principal Property Manager) credentials. If Customer (Principal
Property Manager) adds the new user as an Associate then he would be able to
view the contract assigned to him by the customer (Principal Property Manager)]
When customer clicks on “Activity Logs” he should be able to search the activities
as per the selected criteria
When customer navigates to “Properties” tab he should be able to view the Units
under the “Unit Inventory” table.
Click on “New Service Order” to Start a new service.
Customer should land on PEPCO “Start Service” page in https://www.pepco.com
site.
Click on “New Service Order” to Stop a service.
Customer should land on PEPCO “Stop Service” page in https://www.pepco.com
site.
Customer should be able to Add unit by clicking “Add/Delete Unit(s)” tab
Customer clicks on “Add Unit(s) to this Contract” to Add a new unit
Customer is navigated to “Add Unit(s) screen.
Populate the required fields and hit “Continue”
Confirmation message displays as below.
Customer clicks on “Delete Unit(s) to this Contract” to Delete a unit
Customer is navigated to “Delete Unit(s) screen.
Populate the required fields and hit “Continue”
Confirmation message displays as below.
Customer should be able to modify the Email/Username, Password or Secret
Question (Security Questions) in “My Profile” tab.
Customer should be able to edit the contract description by clicking “Edit”.
Customer lands on “Edit Contract Description” screen. Customer can edit his
contract description in the contract description textbox and hit “Apply Change”
Confirmation screen should pop up with modified description.
To change the Mailing/Billing address please click on below highlighted link.
Customer lands on change address page. Customer should be able to populate
the address and click “Continue”
Customer receives below confirmation screen and hits on “Submit Bill To Address
Change”
Customer navigates to “Owner Billing” tab. He should be able to see his listed
service addresses for that contract
Customer clicks on “Pay Bill”
Customer should be redirected to “Pay My Bill” page
Customer clicks on “New Automatic Turn-On Agreement”
Customer lands on “Automatic Turn-On Agreement” page
Customer clicks on “Outages”
Customer should be redirected to “Current Outages” page
Customer clicks on “Report an Outage”
Customer lands on “Report an Outage Online” page.
Customer clicks on “Contact Us”
Customer lands on “Contact Us” page
Customer clicks on “View My Bill”
Customer lands on “login” page.
Customer clicks on ‘Pay My Bill’
Customer clicks on “Change of Service”
Customer lands on “Start, Stop, Move” page
Customer clicks on “Billing Options”
Customer lands on “Billing Options” page
Customer clicks on “Mobile App”
Customer lands on “Download the App for Your Mobile Device ” page
Customer clicks on “Innovation”
Customer lands on “Innovation & Technology” page
Customer clicks on “Report an Outage”
Customer lands on “Report an Outage Online” page
Customer clicks on “Current Outages”
Customer lands on “Current Outages” page
Customer clicks on “View Outage Map”
Customer lands on “Outage Map” page
Customer clicks on “Company Information”
Customer lands on “Company Information” page
Customer clicks on “Leadership & Values”
Customer lands on “Leadership & Values” page
Customer clicks on “Careers”
Customer lands on “Make a Career at PEPCO” page
Customer clicks on “Standards of Conduct”
Customer lands on “FERC Standards of Conduct” page
Customer clicks on “Exelon”
Customer lands on Exelon home page.
