copy ISO 2020

Project programme and portfolio management mdash Guidance on project managementManagement des projets programmes et portefeuilles mdash Lignes directrices sur le management de projet

ICS 0310040

Reference numberISODIS 215022020(E)

DRAFT INTERNATIONAL STANDARDISODIS 21502

ISOTC 258 Secretariat ANSI

Voting begins on Voting terminates on2020-06-04 2020-08-27

THIS DOCUMENT IS A DRAFT CIRCULATED FOR COMMENT AND APPROVAL IT IS THEREFORE SUBJECT TO CHANGE AND MAY NOT BE REFERRED TO AS AN INTERNATIONAL STANDARD UNTIL PUBLISHED AS SUCH

IN ADDITION TO THEIR EVALUATION AS BEING ACCEPTABLE FOR INDUSTRIAL TECHNOLOGICAL COMMERCIAL AND USER PURPOSES DRAFT INTERNATIONAL STANDARDS MAY ON OCCASION HAVE TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL TO BECOME STANDARDS TO WHICH REFERENCE MAY BE MADE IN NATIONAL REGULATIONS

RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT WITH THEIR COMMENTS NOTIFICATION OF ANY RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE AND TO PROVIDE SUPPORTING DOCUMENTATION

This document is circulated as received from the committee secretariat

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ISODIS 215022020(E)

ii copy ISO 2020 ndash All rights reserved

COPYRIGHT PROTECTED DOCUMENT

copy ISO 2020All rights reserved Unless otherwise specified or required in the context of its implementation no part of this publication may be reproduced or utilized otherwise in any form or by any means electronic or mechanical including photocopying or posting on the internet or an intranet without prior written permission Permission can be requested from either ISO at the address below or ISOrsquos member body in the country of the requester

ISO copyright officeCP 401 bull Ch de Blandonnet 8CH-1214 Vernier GenevaPhone +41 22 749 01 11Fax +41 22 749 09 47Email copyrightisoorgWebsite wwwisoorg

Published in Switzerland

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ISODIS 215022020(E)

copy ISO 2020 ndash All rights reserved iii

Contents

Foreword vii

Introduction viii

1 Scope 1

2 Normative references 1

3 Terms and definitions 1

4 Project management concepts 4 41 Overview 4 411 General 4 412 Projects 5 413 Project management 6 42 Context 6 421 Impact of a projectrsquos context 6 422 Organizational strategy and projects 6 423 Customer and supplier perspective 7 424 Project constraints 8 425 Projects as standalone part of a programme or part of a portfolio 8 43 Project governance 9 431 Governance framework 9 432 Business case 9 44 Project life cycle 10 45 Project organization and roles 11 451 Project organization 11 452 Sponsoring organization 12 453 Project board or steering committee 13 454 Project sponsor 13 455 Project assurance 14 456 Project manager 14 457 Project office 14 458 Work package leader 15 459 Project team members 15 4510 Project stakeholders 15 4511 Other roles 16 46 Competencies of project personnel 16

5 Prerequisites for formalising project management 17 51 Overview 17 52 Considerations for implementing project management 17 53 Continuous improvement of the project management environment 17 54 Alignment with organizational processes and systems 18

6 Integrated project management practices 19 61 Overview 19 62 Pre-project activities 20 63 Overseeing a project 21 64 Directing or sponsoring a project 21 65 Initiating a project 22 651 Overview 22 652 Project team mobilization 22 653 Project governance and management approach 22 654 Initial project justification 22 655 Initial project planning 23

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ISODIS 215022020(E)

iv copy ISO 2020 ndash All rights reserved

66 Controlling a project 23 661 Overview 23 662 Rolling justification 23 663 Managing project performance 23 664 Managing the start and close of each project phase 24 665 Managing the start progress and close of each work package 25 67 Managing delivery 25 68 Closing or terminating a project 26 69 Post-project activities 27

7 Management practices for a project 27 71 Overview 27 72 Planning 28 721 Overview 28 722 Developing the plan 28 723 Monitoring the plan 29 73 Benefit management 29 731 Overview 29 732 Identifying and analysing benefits 29 733 Monitoring benefits 30 734 Maintaining benefits 30 74 Scope management 30 741 Overview 30 742 Defining scope 31 743 Controlling scope 31 744 Confirming scope delivery 31 75 Resources management 31 751 Overview 31 752 Planning the project organization 32 753 Establishing the team 32 754 Developing the team 32 755 Managing the team 32 756 Planning managing and controlling physical and material resources 33 76 Schedule management 33 761 Overview 33 762 Estimating activity durations 33 763 Developing the schedule 34 764 Controlling the schedule 34 77 Cost management 35 771 Overview 35 772 Estimating cost 35 773 Developing the budget 35 774 Controlling costs 35 78 Risk management 36 781 Overview 36 782 Identifying risk 36 783 Assessing risk 36 784 Treating risk 36 785 Controlling risk 37 79 Issues management 37 791 Overview 37 792 Identifying issues 37 793 Resolving issues 37 710 Change control 38 7101 Overview 38 7102 Establishing a change control framework 38

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ISODIS 215022020(E)

copy ISO 2020 ndash All rights reserved v

7103 Identifying and assessing change requests 38 7104 Planning change requests 38 7105 Implementing and closing change requests 38 711 Quality management 38 7111 Overview 38 7112 Planning quality 39 7113 Assuring quality 39 7114 Controlling quality 40 712 Stakeholder engagement 40 7121 Overview 40 7122 Identifying stakeholders 40 7123 Engaging stakeholders 41 713 Communication management 41 7131 Overview 41 7132 Planning communication 41 7133 Distributing information 42 7134 Monitoring the impact of communications 42 714 Managing organizational change 42 7141 Overview 42 7142 Identifying the need for the organizational change 42 7143 Transfer to sponsoring organization 43 7144 Implementing the organizational change 43 715 Reporting 43 7151 Overview 43 7152 Planning reporting 43 7153 Delivering reports 43 7154 Managing reporting 43 716 Information and documentation management 44 7161 Overview 44 7162 Identifying which information should be managed 44 7163 Storing and retrieving information and documentation 44 717 Procurement 44 7171 Overview 44 7172 Planning procurement 45 7173 Evaluating and selecting suppliers 45 7174 Administering contracts 45 7175 Closing contracts 45 718 Lessons learned 46 7181 Overview 46 7182 Identifying lessons 46 7183 Disseminating lessons 46

Annex A (informative) ldquoProject Management processes based on practicesrdquo 47

Bibliography 54

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ISODIS 215022020(E)

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Table of Figures

Figure 1 ⎯ An example of project management within the context of the governance and management of programmes and portfolios 5 Figure 2 ⎯ Example of value creation through projects and programmes 7 Figure 3 ⎯ Example of relationships between portfolios programmes and projects 9 Figure 4 ⎯ Relationship between project life cycle integrated project management practices and management practices for a project 11 Figure 5 ⎯ Example of a project organization structure 12 Figure 6 ⎯ An example of potential project stakeholders 16 Figure 7 ⎯ A view of integrated project management practices relationships and associated roles 20 Figure 8 ⎯ Project management practices in relation to integrated project management practices 28

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ISODIS 215022020(E)

copy ISO 2020 ndash All rights reserved vii

Foreword 1

ISO (the International Organization for Standardization) is a worldwide federation of national standards 2 bodies (ISO member bodies) The work of preparing International Standards is normally carried out 3 through ISO technical committees Each member body interested in a subject for which a technical 4 committee has been established has the right to be represented on that committee International 5 organizations governmental and non-governmental in liaison with ISO also take part in the work ISO 6 collaborates closely with the International Electrotechnical Commission (IEC) on all matters of 7 electrotechnical standardization 8

The procedures used to develop this document and those intended for its further maintenance are 9 described in the ISOIEC Directives Part 1 In particular the different approval criteria needed for the 10 different types of ISO documents should be noted This document was drafted in accordance with the 11 editorial rules of the ISOIEC Directives Part 2 (see wwwisoorgdirectives) 12

Attention is drawn to the possibility that some of the elements of this document may be the subject of 13 patent rights ISO shall not be held responsible for identifying any or all such patent rights Details of any 14 patent rights identified during the development of the document will be in the Introduction andor on 15 the ISO list of patent declarations received (see wwwisoorgpatents) 16

Any trade name used in this document is information given for the convenience of users and does not 17 constitute an endorsement 18

For an explanation of the voluntary nature of standards the meaning of ISO specific terms and 19 expressions related to conformity assessment as well as information about ISOs adherence to the World 20 Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see 21 wwwisoorgisoforewordhtml 22

This document was prepared by Technical Committee ISOTC 258 Project Programme and Portfolio 23 Management 24

This first edition cancels and replaces ISO 215002012 which has been technically revisedThe 25 significant changes compared to the previous edition are 26

a) expanded the concept of project management to include project-related oversight and direction 27 activities of the sponsoring organization 28

b) included that projects can deliver outcomes and enable the realisation of benefits 29

c) considered the organizational context of projects 30

d) included descriptions of additional project roles and responsibilities 31

e) included topics such as creating a project environment that is conducive to success project life cycles 32 decision points and gates additional project practices such as benefits management and change 33 control to reflect current practices in project management 34

f) included pre- and post- project activities 35

g) described the guidelines for selecting defining and establishing delivery approaches and 36

h) changed the format from process-based to practices and narrative-based (see Annex A for detail) 37

Any feedback or questions on this document should be directed to the userrsquos national standards body A 38 complete listing of these bodies can be found at wwwisoorgmembershtml 39

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ISODIS 215022020(E)

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Introduction 40

This document provides guidance on concepts and practices for project management that are important 41 for and have an impact on a projectrsquos successful delivery 42

The target readership for this document includes but is not limited to 43

a) executive and senior management to provide a better understanding of project management and to 44 help them give appropriate support and guidance to project managers and those individuals working 45 on projects 46

b) project managers and project team members to have a common basis upon which to understand 47 conduct compare evaluate and communicate their project practices 48

c) individuals involved in the governance direction assurance audit and management of projects such 49 as project sponsors project boards auditors and project managers and 50

d) developers of national or organizational project management standards processes and methods 51

In addition this document can also be useful to individuals involved in supporting 52

mdash the governance direction and management of portfolios and programmes 53

mdash project teams programme and project offices or similar organizational structures 54

mdash academic study of project programme and portfolio management and 55

mdash functions related to the management of projects such as finance accounting human resource 56 management procurement and legal 57

58 iTeh

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ISODIS 215022020(E)

copy ISO 2020 ndash All rights reserved 1

Project programme and portfolio management Guidance on project management 59

1 Scope 60

This document provides guidance on project management and can be used by any organization including 61 public private and charitable as well as any type of project regardless of purpose delivery methods life 62 cycle model used complexity size cost or duration 63

NOTE Delivery method can be any method suited to the type of outputs such as predictive incremental 64 iterative including agile approaches 65

This document provides high-level descriptions of activities that are considered to form good practice in 66 project management This document does not provide guidance on the management of programmes or 67 portfolios Topics relating to general management are addressed only within the context of project 68 management 69

2 Normative references 70

There are no normative references in this document 71

3 Terms and definitions 72

For the purposes of this document the following terms and definitions apply 73

ISO and IEC maintain terminological databases for use in standardization at the following addresses 74

mdash ISO Online browsing platform available at httpswwwisoorgobp 75

mdash IEC Electropedia available at httpwwwelectropediaorg 76

31 77 baseline 78 reference basis for comparison against which performance is monitored and controlled 79

[SOURCE ISOTR 215062018 35] 80

32 81 benefit 82 created advantage value or other positive effect 83

[SOURCE ISOTR 215062018 36] 84

33 85 change request 86 documentation that defines a proposed alteration to a project (0) 87

[SOURCE ISOTR 215062018 310] 88

34 89 configuration management 90 application of procedures to control correlate and maintain documentation specifications and physical 91 attributes 92

[SOURCE ISOTR 215062018 312] 93

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ISODIS 215022020(E)

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35 94 control 95 comparison of actual performance with planned performance analysing variances and taking 96 appropriate corrective or preventive action as needed 97

[SOURCE ISOTR 215062018 313] 98

36 99 corrective action 100 direction and activity for modifying the performance of work to bring performance in line with a plan 101

[SOURCE ISOTR 215062018 315] 102

37 103 critical path 104 sequence of activities that determine the earliest possible completion date for a project (0) or phase 105

[SOURCE ISOTR 215062018 318] 106

38 107 deliverable 108 unique and verifiable element that is required to be produced by a project (0) 109

[SOURCE ISOTR 215062018 319 modified mdash element that is required to be produced by a project 110 has replaced tangible or intangible outcome of a planned activity] 111

39 112 issue 113 any event that arises during a project (0) requiring resolution for the project (0) to proceed 114

310 115 outcome 116 change resulting from the use of the output (0) from a project (0) 117

311 118 output 119 aggregated tangible or intangible deliverables that form the project (0) result 120

312 121 portfolio 122 collection of portfolio components (0) grouped together to facilitate their management to meet strategic 123 objectives 124

[SOURCE ISOTR 215062018 342] 125

313 126 portfolio component 127 project (0) programme (0) portfolio (0) or other related work 128

[SOURCE ISOTR 215062018 343] 129

314 130 preventive action 131 action to eliminate the cause of a potential nonconformity or other potential undesirable situation 132

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ISODIS 215022020(E)

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Note 1 to entry Preventive action is taken to prevent occurrence whereas corrective action is taken to 133 prevent recurrence 134

[SOURCE ISO 90002015 3121 modified mdash The original Note 1 to entry has been deleted] 135

315 136 programme 137 group of programme components (0) managed in a coordinated way to realize benefits (0) 138

[SOURCE ISOTR 215062018 350] 139

316 140 programme component 141 project (0) programme (0) or other related work 142

[SOURCE ISOTR 215062018 352] 143

317 144 project 145 temporary endeavour to achieve one or more defined objectives 146

[SOURCE ISOTR 215062018 359 modified mdash to achieve one or more defined objectives has 147 replaced created to produce agreed deliverables] 148

318 149 project governance 150 principles policies and procedures by which a project (0) is authorized and directed to accomplish agreed 151 deliverables (0) 152

[SOURCE ISOTR 215062018 360] 153

319 154 project life cycle 155 defined set of phases from the start to the end of a project (0) 156

320 157 project management 158 coordinated activities to direct and control the accomplishment of agreed objectives 159

[SOURCE ISOTR 215062018 361 modified mdash objectives has replaced deliverables] 160

321 161 project scope 162 authorized work to accomplish agreed deliverables (0) 163

[SOURCE ISOTR 215062018 365] 164

322 165 sponsor 166 person responsible for obtaining the resources and executive decisions to enable success 167

[SOURCE ISOTR 215062018 378] 168

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ISODIS 215022020(E)

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323 169 stakeholder 170 person group or organization that has interests in or can affect be affected by or perceive itself to be 171 affected by any aspect of a project (0) programme (0) or portfolio (0) 172

[SOURCE ISOTR 215062018 379] 173

324 174 work breakdown structure 175 decomposition of the defined scope of the project (0) or programme (0) into progressively lower levels 176 consisting of elements of work 177

[SOURCE ISOTR 215062018 387] 178

325 179 work package 180 group of activities that have a defined scope deliverable (0) timescale and cost 181

4 Project management concepts 182

41 Overview 183

411 General 184

Clause 4 describes the concepts relating to project management which are drawn on when undertaking 185 the practices described in Clauses 6 and 7 Figure 1 shows the context and environment within which a 186 project exists A project can be standalone or part of a programme or portfolio within an organization 187 (see 425) any of which can cross organizational boundaries The organizational strategy can be used to 188 identify opportunities threats with the consideration of weakness and strengths which should be 189 documented and evaluated Selected opportunities and threats can be further developed and justified in 190 a business case or other similar document which can result in one or more projects being initiated The 191 outputs from projects appropriately handled are expected to deliver outcomes which should realize 192 benefits for the sponsoring organizations or stakeholders 193

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ISODIS 215022020(E)

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194

NOTE The dashed lines of the Operations box indicate that operations stretch into projects programmes 195 and portfolios (refer to ldquoother workrdquo) 196

Figure 1 ⎯ An example of project management within the context of the governance and 197 management of programmes and portfolios 198

412 Projects 199

Organizations undertake work to achieve specific objectives Generally this work can be categorized 200 as either operations or projects Operations and projects differ in that 201

a) projects are performed by teams which can include contractors and are focused on maintaining or 202 adding value or capability either within the sponsoring organization or for a customer and 203

b) operations are performed through on-going activities and can be focused on sustaining the 204 organization such as through the delivery of repeatable products and services 205

A projectrsquos objective can be fulfilled by any combination of deliverables outputs outcomes and benefits 206 depending on the projectrsquos context (see 42) and direction provided through governance (see 43) A 207 projectrsquos objective should contribute to outcomes and realization of benefits for stakeholders including 208 the sponsoring organization other internal and external organization stakeholders customers and their 209 stakeholders Although many projects have similar features each project is unique Differences among 210 projects can occur in factors such as but not limited to 211

mdash objectives 212

mdash context 213

mdash outcomes desired 214

mdash outputs provided 215

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