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Marianne “Yan” Monfero Alonzo 2C Domingo St., Carmel 2 Subdivision, Bahay Toro, Quezon City, Phil ippines 1106

(63) 9175438792 / (63) 9420294401 yanalonzo@gmail.com

Process/Project Management Roles

Seeking a challenging role in the field of process improvement and project management in Information Technology.

Experienced in project coordination from the beginning to the end phase of a rollout or release. Able to communicate well with various members of the project team

Achieves consistent 100% delivery of projects to service management for ongoing production support. Consistently honored for performance and conduct in the workplace and amongst clients.

Education

Management Information Systems, BSBA May 2002 – October 2005 AMA Computer University, Proj. 8, Quezon City GPA 1.75/1.0 Certified Internet Professional, CIPP June 2001 – December 2001 Informatics, SM North Edsa, Quezon City Grade School & High School June 1992 – March 1999 Holy Family School, Diliman, Quezon City

Technology Summary

Certifications: Microsoft Certified Professional, Microsoft Certified Desktop Support Technician, Certified ITIL v3 Foundation, trained for White/Yellow Lean Six Sigma and Project Management Fundamentals, trained for ITIL Intermediate (RCV)

Systems: Windows / Mac OS ERP Systems: SAP R3 / BW Languages: HTML, Wordpress Software: MS Visio, MS Office, Lotus Notes, MS One Note, Adobe Photoshop,

SharePoint, Cloud – Box/Dropbox/Google Drive

IT Experience

Technology Consultant II March 2011 – Present HP Asia Pacific Ltd. – McKinley Hill, Taguig Current Role: Presently working as a Service Transition Manager for OMP+ Advanced Planning and Scheduling system being used in supply chain plants for a Consumer Industries giant. I coordinate all documentation/testing/signoff from all phases of the production lifecycle. I communicate directly to the client, business experts, other vendors and project team throughout the whole project. I manage the end to end project rollout and releases for the company’s plants in order to have a smooth handover of service from business to ongoing production support. As Service Transition Manager, I understand the client requirements for the project. Liaise with the project team, business, product team and 3rd party vendors. Work from initiation phase of the project up until successful hand over of the project to the service management team. I conduct regular meetings and trainings depending on the project needs. I work closely with all stakeholders during the project. Handled as much as 10 projects simultaneously and 100% successful completion of each one.

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2nd Project: Working presently as SAP-BW Consultant for an Oil & Gas Company located in Portugal. Main duties include monitoring of daily process chains in Production. Incident tracking for errors encountered as well as knowledge management documentation for known errors. 1st Project: Worked as a SAP-MEM Functional Consultant for the largest beverage company in the world. Providing user support for the daily marketing expense management activities of the business. Making sure that SLAs are met and customer satisfaction are carried forward on a daily basis. This SAP module is customized to the business based on Project System layout and is also a hybrid of both FI and MM SAP modules. Co-lead for HOOPS initiative I am the co-lead for the Basketball initiative that provides work life balance for male/female employees of the company. For almost 5 years we have successfully executed basketball leagues that benefit more 600 male employees and about 100 female employees. We have also partnered with parents to set up summer clinics for kids. Freelance Project Manager July 2005 – 2011 Worked on various projects from simple administrative tasks to managing websites. Handled various freelancers from India, Philippines, Vietnam, China & USA to work on specific projects depending on the clients’ needs. Find clients using current trends and social media for web, print design projects including VA jobs, SEO and article writing. Sales Executive cum IT Officer October 2008 – November 2010 SecuriCORE SPC, Manama, Kingdom of Bahrain Worked initially in the commercial department providing back office support for the sales & marketing people. Gained knowledge in the advantages and features of various security systems i.e. CCTV, Access Control, Intrusion Detection, GPS Tracking, Specialized Traffic Systems etc. Handled the file management of the commercial, technical & guards department. Oversees the tender participation of the company for both public & private sectors. Later on worked in the IT department managing the company website, handling user issues, asset management, procurement, creation of company access cards and IDs. As well as creating the overall identity package of the company. Customer Service Representative June 2008 – October 2008 Orbit Communications Co., Manama, Kingdom of Bahrain Provided outbound customer support to all subscribers of digital home cable in Bahrain, Qatar & Oman. Act as a telemarketer for the CHURN team in order to retain, re-activate & upgrade customers. Achieve monthly service levels and exceed the sales goals of the team. Created reports for the various metrics assigned to our team. Desktop Support Engineer August 2007 – February 2008 BEHRINGER Holdings (Pte) Ltd., Makati City, Philippines Provided VIP support to the Chairman. Assisted employees in respect to their IT-related needs. Supervised the ServiceDesk for tracking and resolving IT issues in all office branches in the world. Maintained various Sharepoint portals of various teams and departments across the globe. Coordinated with IT counterparts in other country representatives for daily/weekly/monthly reports. Worked with Sharepoint Designer to create simple webparts and solutions. Document all IT services, asset inventory and vendor management. Technical Customer Care Representative April 2006 – July 2007 Convergys, Quezon City, Philippines

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Provided Level 2 technical support for Bellsouth/AT&T Broadband customers in the USA. Part of the home networking team and was awarded a “Power of One Champion” for having a number of commendations from various customers and colleagues. Troubleshooting technical issues regarding internet connectivity, init ial broadband setup, home networking and computer-related issues. Technical Support Representative September 2005 – May 2006 TeleTech, Quezon City, Philippines Level 2 technical support for Verizon DSL Residential customers in the USA. Provided assistance regarding internet connectivity issues and networking problems. Excelled in providing troubleshooting steps in a friendly and easy manner for the customer to follow and resolve issues within the initial call of the customer. Web Designer January 2001 – May 2002 eShelter Search Inc., Quezon City, Philippines Created and maintained site pages of various barangay in the country, using HTML and web graphics. Developed animated presentations for use at client meetings. Assisted in the training of internet kiosks operators in various areas of the metropolis.

Personal Details

Date of Birth: 08 December 1982 Age: 33 Sex: Female Nationality: Filipino Passport No.: EB2828544 Passport Expiry: 28 June 2016 Skype ID: yanalonzo / yan2smiley **US B1/B2 Visa valid till 2024 & CA Visit Visa valid till 2016**

Reference

Available upon request.