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New Cricket Trade-Up Program Training
Shipping and Reconciliation
Administrative – Dealer Shipping - Materials It is recommended that shipments* are made once per week. Supply kits are available and contain 5, 10 count boxes with dividers. Prepaid labels, using Clover’s UPS account, are automatically generated when a shipment is processed.
* All trade-in devices must be shipped to Clover within 15 days of completing the trade-in transaction to receive the Quote price. Any devices shipped after the 15 day period will automatically be compensated per the pricing schedule in Clover’s trade-up Web Site at time of receipt.
To avoid the potential for loss of devices during shipment, the box must be properly constructed. On the bottom of the box, apply tape evenly across flaps and seams, so the middle and two edge seams are sealed, (the H taping method). Do not use masking tape, cellophane tape, duct tape, string, or paper over-wrap. Use a strong tape, two inches or more in width, which has been designed for shipping. Clover Wireless STRONGLY recommends using tamper-proof tape to ensure the integrity of the contents. UPS will not accept a box with evidence of tampering and will investigate if evidenced then prior to delivery.
Once the bottom is taped and secure, add the cardboard divider. The dividers are adjustable to accommodate the size of the device being shipped.
Administrative – Dealer Shipping
You must have Managerial privileges to access the shipping function. Look for “Shipments” on the navigation bar. If missing, you have not been registered as a Manager. If you feel this is in error, contact your dealer corporate office or your ISE who will notify New Cricket headquarters to have corrected. The correction may take time to go into effect so please check this as soon as possible.
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Administrative – Dealer Shipping
If you are a user with access to multiple locations, you must choose the location you will be processing shipments from.
Administrative – Dealer Shipping
You may also change the location on the navigation bar, (upper right hand side). Look to see from what location you are signed in. If it is not the location you are shipping from, from the drop down, choose the appropriate location to “Switch” to. This is very important as phones collected for the location in which you are signed in as will only show in inventory and be available to ship.
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Administrative – Dealer Shipping To process a shipment: 1) Retrieve the devices from the locked trade-up device drawer, log into the portal and select “Shipments” from the navigation bar. 2) Select vouchers from the list as you place them into the box. Once the box is full, complete the shipment. If there are additional items to ship, a new shipment must be created. 3) Select the appropriate, "Shipment Pickup Options”. 4) Select, “Create Shipment”.
Important : It is mandatory that only and all vouchers listed on the packing slip are contained in the box. If you have a large quantity of items, a separate shipment must be created for EACH package (packing slip and UPS label). Do not copy a UPS label and use on more than one package. Reusing a label may result in a lost package. You will only be reimbursed for packages and items received at Clover’s processing facility.
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Administrative – Dealer Shipping
The Manager must confirm that the amount of Trade-Ups and the number of devices in the box equals the number listed in this message. If there is a variance, click on cancel and reconcile as to the differences. If correct, click on, “Create Shipment”
Administrative – Dealer Shipping
Select, “Download UPS Shipping Label” and print the label, (control P ). After printing, click the back arrow on your browser to get back to the last screen.
Next select, “Print Packing Slip” to print the packing slip. *
* Note: Click on back arrow on your browser to get back to the last screen or, “Trade Up” on the tool bar if you would like to begin a new trade.
Administrative – Dealer Shipping
As a final check, confirm that the number of devices on the packing slip matches the number in the box. If not, match items on the packing slip to those in the box, discover the discrepancy and correct as appropriate.
Place the packing slip in the box, restrict product movement inside the box using filler like crumpled newspaper, loose fill peanuts, or other cushioning material.
Administrative – Dealer Shipping - Materials Securely tape the top of the box, so the middle and two edge seams are sealed, (use the H tapping method). Clover Wireless STRONGLY recommends using tamper-proof tape to ensure the integrity of the contents. UPS will not accept a box with evidence of tampering and will investigate if evidenced then prior to delivery.
Use on top and side seams, overlapping to sides
Lastly, affix the label on outside and drop off or await UPS pickup.
Administrative – Dealer Shipping- Reconciling After you have completed your shipping for the week, there should be no unshipped Trade-Ups for the selected location. If trade-ups remain, they should be investigated. If the trade is valid, then the device is missing and should be located and included in next week’s shipment. If the trade is found to be not valid, (mistake was made and a new voucher was created, customer changed their mind after trade was completed), then the voucher will need to be cancelled.
Administrative –Tools – Trade-up History - Cancel Voucher
This feature is available to Managers and Dealer Managers only. To cancel a voucher, go to tools and choose, “Trade-up History”, then select the particular voucher you would like to cancel.
Administrative –Tools – Trade-up History - Cancel Voucher
Click on, “Cancel This Trade-up”, under Actions
Administrative –Tools – Trade-up History - Cancel Voucher
The Cancel Voucher feature tracks the user that cancelled the voucher.
• Contact Clover Customer Service to have Migration Promotional trades reinstated that were accidently cancelled, (please allow up to 72 hours ).
• Partners are only able to reinstate trade-ups , (accidently cancelled ) that are not associated with the Migration promotion, by clicking on “Reinstate This Trade-up”
Administrative – Dealer Shipping-Supplies
After processing the shipment, check your supplies inventory. Supplies should be ordered when there are 2 -3 boxes remaining. Click on Tools and choose, “Order Trade-up Supplies”
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Administrative – Dealer Shipping-Supplies If you have access to more than 1 location, “Choose a Location”. That location’s address will auto populate. If you would like your supplies shipped to an alternate address, please make the change in the “Shipping Information” field. Next, choose the quantity of kits, (each contains a quantity of 5, 10 count boxes with dividers), needed and click on “Submit”. You will also be able to view recent request and a complete history of all past requests submitted.
Administrative – Dealer Shipping-Supplies
To change the “ship to” location permanently, under your name on the navigation bar choose, “Manage Locations” and then choose the location that you wish to manage. Check the, “Use Alternate Address for Supply Fulfillment” box, enter address information and then click on, "Save Changes”
Administrative – Dealer Shipping-Supplies
Once submitted you will receive a confirmation message regarding your request.
Administrative– Shipments Received and Processed
Managers may view specific shipments and results of devices quoted and shipped verses received and inspected. Choose “Shipments” on the navigation bar and the
select a particular, “Recent Shipment”
Administrative– Shipments Received and Processed
Select, “Device” to view details of each voucher as quoted and shipped. Results can be compared to what was described as quoted to what was received and inspected. Any variances are reported. Description Accuracy explanations can be viewed by clicking on the orange colored letter description
Thank you
Bill Baldwin | Director Program Implementation, Clover Wireless m.443-986-1562 | [email protected] Susan Vaillancourt | Trade-in Implementation Manager, Clover Wireless t. 815-313-2196 |[email protected]
Customer Service Support: Monday – Friday 9:00am – 8:00pm EST 8:00am – 7:00pm CST 7:00am – 6:00pm MT 6:00am – 5:00pm PST Chat: Available in portal Email: [email protected] Phone: 855-659-7809
