E2 User Guide

The E2 User Guide is a collection of information written to get you up and running with E2.

Contents

Contents How to Buy E2 ......................................................................................................................................... 1

Setting Up the E2 Hardware .................................................................................................................... 6

Signing into the E2 Portal......................................................................................................................... 7

Resetting Your Password ......................................................................................................................... 8

Preparing Your Recovery Media............................................................................................................. 10

Downloading and Installing Agent Software on a Computer .................................................................. 11

Setting Up Backups for a Computer ....................................................................................................... 13

Viewing Computer and Backup Information .......................................................................................... 16

Viewing Your E2 and Cloud Storage Usage ............................................................................................. 18

Restoring a Windows Computer Using Recovery Media ......................................................................... 19

Restore Files and Folders from Backups to the Original Computer ......................................................... 24

Restore Files and Folders from Backups to a Different Computer ........................................................... 26

E2 is exclusively available for purchase for Carbonite Partners. Partners can purchase E2 and determine how to best deploy E2 backup service to their customers.

How to Buy E2 1. Sign into your Partner account at: account.carbonite.com 2. From the dashboard, click Buy a subscription.

3. Select either E2 plan (either 0.5TB or 1TB Protected Footprint).

• The protected footprint refers to the maximum amount of total data protected under the base price. E2 cloud storage will never run out of space. However, you will incur monthly surcharges for every additional 100GB needed over the protected footprint to continue backing up your drives. When purchasing E2 for a customer, we suggest considering the total space of the drives to be backed up and selecting the most cost-effective plan for their needs.

4. A popup will appear after selecting an E2 plan. Choose the duration of your subscription, then click Save.

5. Enter the requested information on the next screen. Fields with a red asterisk ( * ) are required:

a. Confirm your information under Partner Information. b. Enter your customer's information under Customer Information.

• It is very important that you enter a valid email address for your customer at this step. Your customer/end user will be receiving confirmation emails and information essential to the E2 setup process at the email address you enter here.

• c. Enter the shipping address for E2 package under Shipping Information. (There are quick fill

options for copying your address or your customer's address.) d. Lastly, enter the payment information in Payment Details.

6. When the information is complete, click Buy at the bottom. If there are any errors with the information, you'll be notified here. Please correct the errors and retry.

You'll see a screen confirming your E2 purchase. Congratulations! E2 is on its way.

Note: You will not see anything in your Partner dashboard regarding the E2 purchase. All E2 information is available in the E2 Portal, which you will receive login instructions for after purchase. The order reference number in your confirmation and the emails in the next section serve as your proof of purchase.

Confirmation Emails and Next Steps

Following a successful purchase of E2, you'll receive a series of confirmation emails. These emails contain important information about what to do from here. Below are some sample emails you will receive:

Purchase confirmation email

Subject: E2 Data Protection Solution: Purchase Confirmation Hi [Partner's first name], Thank you for purchasing the E2 data protection solution! Once your E2 ships, you will receive a shipping confirmation with your tracking number. Your E2 hardware should arrive within the next 3-5 business days. Once your shipment arrives, setup is simple. We’ve included a single sheet of instructions to help get you up and running. If you prefer, we are happy to offer a free valet installation. Please visit https://carbonite.secure.force.com/forms/valet_install_trial or reach out to your Carbonite sales manager to schedule the installation. In the next 24 hours, you will also receive an email with instructions on logging into the Carbonite Server Backup Portal, portal.evault.com. From here, you can download your Agents, set up your backups, and manage restores. Our knowledge base and support pages are also conveniently located in the portal. If you have any questions, you can view our knowledge base, open a support ticket, or find support contact info at

portal.evault.com. Sincerely, The E2 Solution Team from Carbonite

Shipping confirmation email

Contact Name: [Partner's first and last name] Username Email: [Partner's email address] Subject: Important Information about your recent E2 order Hi Hunt: Thank you for purchasing the E2 data protection solution. E2 gives small businesses everything needed to deploy a comprehensive backup and disaster recovery strategy. Your E2 Solution is on its way! Here are the important details. Appliance Serial Number: [Your Appliance Serial Number]

Shipped to Track my package

[Street address] FedEx Ground

[City, State, and Zip]

Tracking ID:

[Country] XXXXXXXXXXXX

After receiving your hardware, please Sign into the Carbonite Server Backup Portal at portal.evault.com. From there, you can download your Agents, set up your backups, and manage restores. Our knowledge base and support pages are also conveniently located in the portal. Your portal username is: [Partner's email address] You will receive a separate email with your temporary portal password. You can update your password from the portal. If you have any questions, you can view our knowledge base, open a support ticket, or find support contact info at portal.evault.com. Sincerely, The E2 Solution Team from Carbonite

Partner Password email

This is an email that you receive after an E2 purchase. The password in this email is specific to the E2 account, and is what you will use to Sign into the Carbonite Server Backup Portal.

Hi [Partner's first name]:

Thank you for purchasing the E2 data protection solution. E2 gives small businesses everything needed to deploy a comprehensive backup and disaster recovery strategy. After receiving your hardware, please Sign into the Carbonite Server Backup Portal at portal.evault.com. From there, you can download your Agents, set up your backups, and manage restores. Our knowledge base and support pages are also conveniently located in the portal. Your temporary portal password is: [Your temporary password will appear here. This must be changed after your first login.] Please note that the password above is for your partner account. With these credentials, you can create and manage your end user accounts. We have automatically set up your first end user based on the account information you entered in your order. An email has been sent to this end user with you CC’d. During the install of new Agents, you will be prompted for account credentials. Please enter an end user’s credentials at this prompt and NOT the credentials above. You will receive a separate email with your portal username. You can update your password from the portal. If you have any questions, you can view our knowledge base, open a support ticket, or find support contact info at portal.evault.com. Sincerely, The E2 Solution Team from Carbonite

End User Password email

This is an email that your end user receives after an E2 purchase. This email goes to the email address you enter for them during the purchase process. The password in this email is specific to the this end user only on your E2 account, and is what they will use to sign into the Carbonite Server Backup Portal.

Hi [Customer's first name]: Thank you for purchasing the E2 data protection solution. E2 gives small businesses everything needed to deploy a comprehensive backup and disaster recovery strategy. After receiving your hardware, please Sign into the Carbonite Server Backup Portal at portal.evault.com. From there, you can download your Agents, set up your backups, and manage restores. Our knowledge base and support pages are also conveniently located in the portal. Your temporary portal password is: [Your end user's temporary password will appear here. This must be changed after their first login.] Please note that the password above is for an end user account account. You will receive a separate email with your portal username. You can update your password from the portal. If you have any questions, you can view our knowledge base, open a support ticket, or find support contact info at portal.evault.com. Sincerely, The E2 Solution Team from Carbonite

Follow the specific instructions laid out in your introductory emails to complete registering your purchase and begin setting up E2 service.

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Setting Up the E2 Hardware

When the E2 appliance arrives, the box contains the following:

• E2 appliance

• Power cord

• A "Recovery" USB flash drive

An Ethernet cable (not provided) is also required.

To set up the E2 appliance:

1. Connect the power cord to the power supply on the back of the E2 hardware, then plug the other end into an electrical outlet. We recommend plugging the hardware into a universal power supply.

2. Connect an Ethernet cable to a network port on the back of the E2 hardware, and plug it into a network

port (e.g., on your router). 3. Press the Power button on the front of the box. A blue power indicator light turns on when the hardware

has power.

E2 then starts its initial configuration. Depending on the speed of your internet connection, this process could take from ten minutes to a few hours. Do not unplug the hardware during this time.

How Do I Know When E2's Automatic Configuration is Done?

You can see when E2 has completed its automatic configuration via the Dashboard in Portal (see next section for instructions). Under What's New?, you'll see an E2 Setup Center card for every E2 appliance that belongs to your account.

Note: It's possible to hide these cards if desired. If you don't see a Setup Center card for E2 but would like to use them to monitor E2's automatic configuration, please ensure they are not hidden.

Newly purchased E2 appliances will show a progress of Step 1 of 4. This indicates that the initial configuration has not completed.

When the the E2 Setup Center advances to Step 2 of 4, you're ready to start backing up to E2.

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Signing into the E2 Portal

Before you can manage backups and restores using the E2 Portal, you must sign in to the Portal website.

If you do not know the Portal website address or do not have a Portal user name and password, please contact your service provider. If you have forgotten your password, you can reset it and choose a new password. See Reset your password.

When you sign into the E2 Portal, your user type determines which information and functionality you can access. For more information, see Managing E2 Users.

Note: In some instances, users sign in with credentials that they also use to sign in to other systems.

To sign in:

1. In a web browser, navigate to portal.evault.com. The Sign In page will appear.

Note: If an authentication dialog box appears, you must sign in using single sign-on credentials from your organization.

2. In the Email Address box, type your email address for signing into Portal. 3. In the Password box, type your password. If you have forgotten your password, you can reset it. See Reset

your password. 4. Click Sign In.

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Resetting Your Password

If you have forgotten your password, you can reset the password and choose a new one.

If your Portal account is locked because of failed login attempts, you cannot reset your password using this procedure. Instead, please contact your service provider to unlock your account.

To reset your password:

1. In a web browser, navigate to portal.evault.com. The Sign In page will appear.

Note: If an authentication dialog box appears, you must sign in using single sign-on credentials from your organization.

2. On the Sign In page, click Forgot my password. A Forgot your password? page will appear. 3. In the Email Address box, enter the email address that you use to sign in to Portal. 4. Click Send me a reset link. 5. Check your email inbox. Find the Password Reset Request email. 6. In the Password Reset Request email, click Reset My Password. The Reset Your Password page opens

in a web browser.

Note: The link in the email is valid for 24 hours. You must reset your password within 24 hours of requesting the reset link, or you cannot use the link.

7. In the New Password and Confirm New Password boxes, enter your new password. Your password must

meet the requirements shown on the page. 8. Click Reset my password. A Take Me To Portal button appears on the Reset Your Password page.

9. Click Take Me To Portal. You can then sign into the E2 Portal using your email address and new

password. See Signing into the E2 Portal.

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Preparing Your Recovery Media

One of the most powerful functions of E2 is the ability to restore the backup of a crashed computer to new replacement hardware. In order to use this feature, you must first create Recovery media, which refers to a prepared boot device (a USB flash drive) that you can use to boot the new hardware, connect to E2, and restore the backed up image. The same recovery media can be used for any Bare Metal Restore.

You can create recovery media as soon as you have access to the E2 online portal. We highly recommend creating this recovery media as soon as possible so you will have it ready in case of an emergency. You may need to download several Windows components during the process of creating recovery media, which will increase your recovery time if the media is not prepared in advance.

We also recommend using the "Recovery" USB flash drive provided with your E2 to create your recovery media.

Technical Considerations

Supported Operating Systems

To create media, you'll need to download and run an application called Bootable Media Creator(or "BMC"). You can run the Bootable Media Creator on any of the following operating systems.

• Windows Server 2016 64-bit

• Windows Server 2012 64-bit

• Windows Server 2008 R2 64-bit

• Windows Server 2008 64-bit

• Windows 10 64-bit

• Windows 8 64-bit

• Windows 7 64-bit

Additional Requirements for Bootable Media Creator

• CPU and RAM specs must meet the basic requirements of your operating system (as prescribed by Microsoft)

• 16-bit (or greater) video properties for optimal GUI display

• A TCP/IP stack (for downloading the ADK, if it is not already installed on the computer)

• At least 4 GB of free disk space for downloading and installing BMC and the Windows ADK, and creating an .ISO file

The system drive requires free space to uncompress the packages (regardless of which drive the installation targets) for installation. The environment variables TEMP and TMP use %USERPROFILE% by default. Make sure that %USERPROFILE% points to a drive that has sufficient temporary space.

Preparing Recovery Media

1. Plug the Carbonite flash drive into the USB port of a Windows computer. 2. In a web browser on the computer, sign into portal.evault.com. 3. On the Portal Dashboard, click Download recovery media.

4. When prompted, open and run the executable file. 5. If a message states that "Bootable Media Creator requires one or more items to be installed," click Install. 6. If the Install Windows Assessment and Deployment Kit page appears, you must install Windows ADK

before you can create the recovery media. Click Download to download the Windows ADK installer from Microsoft, and then run the installer. When installing Windows ADK, select Windows Preinstallation Environment (Windows PE) on the feature selection page. For more information about Windows ADK, see documentation from Microsoft.

7. Click Continue. 8. On the Select the Recovery Media Destination page, select USB Flash Drive and select the Carbonite

flash drive from the list. 9. Click Continue.

When finished, a message states that your recovery media is ready. 10. Click Close.

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Downloading and Installing Agent Software on a Computer

Prerequisites

There are two prerequisites to backing up a computer or server with E2:

1. E2 must have completed its automatic setup process. The easiest way to tell is by checking the My Site Settings section of the E2 Portal for a valid IP address:

a. Click the dropdown menu that lists your email near the top of the Portal. b. Click My Site Settings. c. Check for a valid Network address next to the vault profile.

• If the network address reads "255.255.255.255", the vault setup has not yet completed.

2. E2 must be connected to the same network as the computers/servers to be backed up.

E2 can back up the following operating systems/environments:

• Windows (32 or 64-bit)

• Linux (32 or 64-bit)

• Hyper-V

• vSphere

Installing the E2 Agent Software

Agent software must be installed on all computers/virtual machines to be backed up with E2. This software associates the computer with your E2 box and automatically maintains a connection so backups can occur.

If possible, perform the following steps from a web browser on the computer that you want to back up. If you can't use a web browser on the computer, you will have to follow these instructions using another machine to download the correct software from the website and transfer the install file to the correct computer to run it.

1. Sign into portal.evault.com. 2. Under the Tools pane on the right of the Portal Dashboard, click Add computer. The Agent

Downloader dialog box will appear.

• The Agent Downloader dialog box will appear.

3. Select the correct operating system/environment selection from the dropdown menu, then click Continue.

• If you are unsure whether the machine is 32-bit or 64-bit, refer to the computer's documentation. You can also access that information by checking the applicable system properties of the computer.

• Hyper-V backups require downloading both Hyper-V Agent Management and Hyper-V Agent Host. They also require your setting your E2 with a static IP address.

4. Review information about the selected Agent software, and then click Download. An installation file will

begin downloading. 5. When the download completes, run the installer file (or if you're using a different computer to download the

file, transfer the file to the correct computer, then run it). 6. Follow through the installation wizard to complete the install.

If you input your own Partner credentials, you will have to ensure that you select the correct site when configuring the backup later in this process. Using the end user credentials here will select the correct site automatically.

If you intend to back up eight (8) or more computers using E2, we strongly recommend splitting your computers between multiple E2 machines to avoid errors from backup conflicts and high network traffic.

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Setting Up Backups for a Computer

When Agent software is first installed on a computer, a notification appears on the Dashboard page in the E2 Portal. When your E2 hardware is set up and configured, you can set up backups for the computer.

Backups are set up using "backup jobs". A backup job specifies which data to back up on a system, and is usually scheduled to run automatically.

To ensure that your data is backed up to your E2 hardware every night and then sent to the cloud, Portal can automatically create and schedule the following backup jobs for Windows and Linux computers:

• For a 64-bit Windows computer, Portal can automatically create an Image Bare Metal Restore (BMR) backup job that backs up all volumes on the computer. This type of backup can be restored using recovery media. See Restoring a Windows Computer Using Recovery Media.

• For a 32-bit Windows computer, Portal can automatically create a backup job that backs up the C:\ drive.

• For a Linux computer, Portal can automatically create a backup job that backs up everything from the root.

For vSphere and Hyper-V environments, you can manually create and schedule backup jobs that specify which data to back up.

To set up backups for a computer:

Note: Before setting up backups for a computer, make sure that your Recovery USB flash drive or other USB storage device is not plugged into the computer.

1. Sign into portal.evault.com (from any computer). When Agent software is first installed on a computer, a new computer notification will appear in the What's New? area of the Portal Dashboard.

• If the E2 Setup Center cards are displaying, you'll see a card for your E2 appliance stating that E2 is on Step 3 of 4. This indicates that E2 has successfully detected the Agent software from a new computer, but backups have not yet been configured:

• Below the E2 Setup Center card (or if the cards are hidden), you'll see a notice like this:

2. In the new computer notice, click Configure Now.

• If your E2 is not yet ready to accept backups, a message will appear stating that the E2 setup is still in progress. Click Cancel in the message box and try to set up backups again later.

If your E2 is ready and you are setting up backups for a Windows or Linux computer, the Automatically Configure an Agent box appears. Do the following:

3. Enter an encryption password (and confirm it) and a password hint.

• You must remember the password you set here to restore data backed up from this computer in the future. If you forget this password, you will not be able to restore these files. The password is not maintained anywhere else and cannot be recovered.

• a. If you are a Partner setting up backups for an E2 customer, choose the customer’s site from

the Associate this computer with a site list.

•

b. If you are logged into the Carbonite Server Backup Portal as an end user, you will not see the site selection field (E2 will know the correct site automatically). If you have multiple E2 machines, then you will need to choose the E2 that you want the computer backing up to.

4. Click Configure automatically. Backups are then configured for the computer. You can view the resulting

“CloudServerBackup” backup job on the Computers page.

If automatic configuration does not complete properly, please see the following article: Troubleshooting Automatic

Backup Configuration

Automatic backup configuration creates the following two backup schedules for the selected computer:

Frequency Retention Time Number of Copies

Daily 30 days online 30 copies

Monthly (1st day of every month)

365 days 11 copies

All backups that run will take place at night during non-peak business hours. These settings allow a customer to restore backups from any day in the past month, as well as any month from the past year.

For Hyper-V or vSphere Virtual Environment:

5. After clicking Configure Now, the screen will display the virtual environment. From here, you can configure the backup manually.

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Viewing Computer and Backup Information

You can view your computers, monitor your backups, and determine whether the last backup was sent to the cloud all from the E2 Portal.

To view backup information:

1. Log into portal.evault.com. 2. On the navigation bar, click Computers.

• The Computers page shows your computers that have Agent software installed.

2. Click a computer row. The row will expand to show information about the computer's backups.

The Last Backup Status column shows the result of the last backup attempt. Possible statuses include:

Icon Definition

Never run Indicates that this backup job has not run yet.

Completed Indicates that the last backup completed successfully.

Completed with warnings

Indicates that the backup has completed, but logs should be reviewed to ensure there are no concerns.

Deferred

Indicates that the backup job has been deferred until the next scheduled run time to allow other processes to complete.

Deferred with errors

Indicates that the backup job has been unexpectedly deferred until the next scheduled run time and should be investigated to find and resolve the root cause.

Deferred with warnings

Indicates that the backup job has been unexpectedly deferred until the next scheduled run time and should be investigated to ensure there are no concerns.

Failed

Indicates that the backup began but did not complete successfully. The logs should be investigated to determine the cause.

Missed

Indicates that the backup job did not run when it was scheduled to. The logs should be investigated to determine the cause.

Cancelled Indicates that the last backup job was cancelled manually.

Completed with errors

Indicates that the last backup job finished with errors. This is most likely due to a temporary interruption in connection during the backup, but may also indicate a missed file or folder. The logs should be investigated to determine the cause.

The Replication column shows the current storage status of the last backup set. Possible statuses include:

Icon Definition

Local Only / Pending

Indicates that the last backup is stored on the E2 appliance and is queued for replication to the cloud.

In Progress Indicates that a backup session or replication is in progress.

Replicated Indicates that the latest backup has been successfully replicated to the cloud.

Icon Definition

Cloud Only

Indicates that the latest backup is currently stored in the cloud only, and is not present in the local E2 appliance.

Error

Indicates an unsuccessful last backup attempt. This should be investigated to determine and fix the root cause.

To view more information about a replication status, hover your mouse cursor over the status itself. A tooltip appears with more details:

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Viewing Your E2 and Cloud Storage Usage

You can monitor the amount of storage space that is available on E2 and in the cloud using Portal.

To monitor E2 and cloud storage usage:

1. Sign into portal.evault.com. 2. On the right side of the Portal Dashboard, view the Storage Usage area.

The Storage Usage area shows the approximate amount of cloud storage that is used, and the approximate percentage of E2 storage that is used. If you have more than one E2, separate information is shown for each E2.

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Restoring a Windows Computer Using Recovery Media

You can recover a Windows computer from a Bare Metal Restore (BMR) backup. If you used automatic configuration, Portal automatically creates BMR backups for 64-bit Windows computers.

Before performing a BMR, you must first create recovery media. This media allows you to boot the replacement device into a recovery environment.

Technical Details

Supported Operating Systems

On 64-bit hardware, Carbonite Server System Restore (CSSR) can restore systems with the following Windows operating systems:

OS Architecture Editions Service Pack

Windows Server 2016 64-bit Essentials, Standard, Datacenter

Windows Server 2012 R2 64-bit Foundations, Essentials, Standard, Datacenter

Windows Server 2012 64-bit Foundations, Essentials, Standard, Datacenter

Windows Server 2008 R2 64-bit Standard, Enterprise, Datacenter SP1

Windows Server 2008 32-bit, 64-bit Standard, Enterprise, Datacenter SP2

Windows Small Business Server 2008

64-bit Standard, Premium SP2

Windows Storage Server 2008 32-bit Basic SP2

Windows 10 32-bit, 64-bit Enterprise

Windows 8.1 32-bit, 64-bit Enterprise

Windows 8 32-bit, 64-bit Enterprise

Windows 7 32-bit, 64-bit Enterprise, Premium, Professional, Ultimate

• Carbonite Server System Restore cannot restore a computer backup to 32-bit hardware, even if the backed up computer/server is 32-bit.

Minimum Hardware Requirements

• Intel Pentium processor

• 700 MB of RAM

• CD/DVD drive

• 800 x 600 minimum screen resolution

Supported File Systems

This version of CSSR supports NTFS for recovery of Windows and data volumes. The application also supports FAT and FAT32 for volumes that are required for the boot process.

Supported Disk Layouts

• MBR

• GPT

Supported Storage Types

• Vault

• Storage Area Network (SAN)

• USB drives

• Network-Attached Storage (NAS)

• Direct-Attached Storage (DAS)

Supported OEM Partitions

• 0x12 // EISA partition (Compaq)

• 0x84 // Hibernation partition for laptops

• 0xA0 // Diagnostic partition on some Hewlett-Packard notebooks

• 0xDE // Dell partition

• 0xFE // IBM IML partition

Limitations

• CSSR is not supported on 32-bit hardware.

• A restore must finish within 72 hours, or it will fail.

• Encrypted volumes (BitLocker, TrueCrypt, etc.) are not supported.

• CSSR is not supported on VMware ESX 4.x.

• UEFI backups cannot be restored to Generation 1 Hyper-V virtual machines, which do not have support for UEFI.

Performing the Bare Metal Restore

1. Choose a destination machine where you will restore the computer. You can restore the computer to the same machine from where it was backed up, or to a different machine. If you restore a computer to the machine where it was backed up, files will be restored to the same state they were in when the computer was backed up.

2. With the destination machine turned off, insert the recovery media flash drive into a USB port on the machine.

3. Start the destination machine. When prompted, press any key. If you are not asked to press a key and the System Restore page doesn’t appear, you might need to change your computer’s startup settings or boot sequence to boot from the USB drive. See documentation from Microsoft.

4. On the System Restore page, specify the time zone and keyboard layout, and then click Next. This time zone is used for showing backup start times during the restore process. The restored machine will have the time zone of the system that was backed up.

5. On the License Agreement page, read the license agreement. To agree, select I accept the terms and conditions in the license agreement, then click Next.

6. On the Main Menu page, click Restore My System. The restore wizard lists steps in the restore process.

7. Click Next. 8. On the Choose Backup Location page, select Vault. Specify the IP address of the vault, and the vault

account, username and password used for the backup. To obtain vault information, please contact Support.

9. Click Next. 10. On the Select Protected System page, click the protected system that you want to restore, and then

click Next.

11. On the Select Backup Job page, click the backup job from which you want to restore, and then click Next.

12. On the Select Restore Point page, click the start date and time of the backup that you want to restore, and

then click Next. Restore points are shown in the time zone selected in Step 2.

13. In the Password dialog box, enter the encryption password for the backup, and then click OK.

The Select Source and Destination Volumes page appears. This page shows disks and volumes in the protected (source) system and in the destination machine. Blue rectangles represent volumes that were backed up and can be restored. You can create a restore plan on this page. A restore plan shows which volumes from the backup to restore to the destination machine.

14. To view the entire label for a volume, point to the volume. The label appears in a tooltip.

15. To select volumes to restore, drag the volumes to be restored from the Select Source Volume(s) frame on

top to the Select Destination Volume(s) frame near the bottom. There are a few important guidelines to this:

• To delete a volume from the destination machine to make room for other volumes, right-click the volume and click Delete Volume.

• To change the format of a disk in the destination machine, right-click the disk icon and choose Convert to GPT disk or Convert to MBR disk.

• If the backed up (source) system has an "ESP" volume (e.g. ): a. Drag the ESP volume from the source system to the start of a GPT-formatted disk in

the destination machine.

• If a message states that an EFI partition can only be restored to a UEFI system, you cannot restore the selected computer to the destination machine.

b. Drag the "Boot" volume from the source system to the right of the ESP volume in the destination machine.

c. Drag other volumes that you want to restore, if any, from the source system to the destination machine.

• If the backed up (source) system has a "System" volume (e.g. ):

a. Drag the "Boot" volume (e.g. ) from the source system to the start of a GPT-formatted disk in the destination machine.

• If an ESP volume is created automatically in the destination machine, you do not need to restore the System volume.

• If an ESP volume is not created automatically, drag the System volume to the right of the Boot volume.

b. If a message states that the volume is an OEM volume, delete the Boot volume from the destination machine disk. Drag the System volume to the start of the destination machine disk, and then drag the Bootvolume to the right of the System volume.

c. Drag other volumes that you want to restore, if any, from the source system to the destination machine.

• To revert disks in the destination machine to their original state, click Revert to Original. 16. Click Next.

The Restore Plan Summary page lists changes that will be made in the destination machine if you run the restore.

17. Review the restore plan. If you are satisfied with the restore plan, select Click here to confirm the restore plan, and then click Next. The restore will begin, and a message will appear when the restore is finished.

18. Click OK in the message box, and then click Next. 19. The next step depends on the outcome of the restore:

a. If the restore was successful and you want to start the restored system, select Reboot the system. Click Finish.

b. If the system was successfully restored but the destination machine hardware is significantly different than the original machine, click Next to proceed to the repair wizard. In the repair wizard, click Repair OS and Repair All Drivers, and then start the restored system.

c. If the restore failed, exit from the wizard.

What to Do if a BMR Fails

Please review the entire Technical Details section (including all subsections) of this document to make sure your hardware and restore process met all requirements.

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Restore Files and Folders from Backups to the Original Computer

With E2, you can restore individual files stored within backup sets. During this process, you will select a backup set containing the files that you want to restore. A virtual drive will mount to the computer from where the backup was taken. The drive will contain the files as they were backed up in the selected backup set. You can simply drag and drop the files you want from the virtual drive to your computer, just like you would to move any other files on your computer.

This process works for Windows and Linux computer backups. Dragging and dropping a file from your backup to your computer will copy the file; it will not erase the file from your backup set.

1. Sign into portal.evault.com. 2. Click Computers in the navigation bar.

3. Click the computer backup in the list that contains the volume you need to restore.

The computer will expand and show the Jobs tab by default, which lists various backup jobs for that computer.

4. In the expanded computer, click the Select Action dropdown on the right, then choose Restore. a. If the selected computer backup is Windows 64-bit, select Individual Files or Folders, then

click Next - Configure Source. 5. Fill out the required fields on the left:

a. Keep the Source Device on the default setting. b. The Safeset field is set to the latest backup date by default. If you want to restore from an earlier

safeset, click the Browse Safesets button ( ). A calendar will expand. Days with a recoverable safeset will have blue numbers. Click a day in the calendar that contains the safeset you want to recover, then select the safeset in the list to the right. The window will reload with

the selected safeset. Any data selected to restore will be restored as it was on the day this Safeset was backed up.

c. The Idle Time field is set to five (5) minutes by default. The mounted drive will automatically disconnect after it sees no activity for the number of minutes set here.

d. Enter the encryption password that was set when this backup job was created into the Encryption Password textbox on the left.

• If you do not remember the password you set when configuring this backup, you can not restore files from this backup. The password is not maintained anywhere else and cannot be recovered.

6. Under Volume to Restore, place a checkmark next to each volume you want to mount from the backup (as it was at the time of the selected Safeset date).

7. For each volume you are restoring, select a drive letter using the dropdowns under Volume Mount Drive Letter:

• Only available drive letters on the target computer will appear in the dropdown menu values.

8. When all drives to be mounted have a drive letter selected selected, click Mount Volumes in the bottom

right.

• Depending on the size of the backup, it may take several minutes to mount the drive. Windows Explorer on

the target machine may not respond until the drive finishes mounting. Please allow several minutes for the drive to mount.

• Mounted drives will show up as RAM disks.

9. Double-click the mounted volume in Windows Explorer to view the files in the Safeset. To restore any files,

simply drag and drop them from here to the desired location on the computer.

When you are done recovering files, you can click Stop in the E2 Portal to unmount the drive(s). Otherwise, the drive(s) will automatically disconnect when the idle time expires.

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Restore Files and Folders from Backups to a Different Computer

You can restore individual files from one backed up computer or server to a different computer in your E2 protected footprint. During this process, the selected backup job will be copied to your destination computer (it will not be removed from the original computer). From that point on, the steps are similar to the process above.

A virtual drive will mount to the destination computer. The drive will contain the files as they were backed up in the selected backup set. You can simply drag and drop the files you want from the virtual drive to your computer, just like you would to move any other files on your computer.

This process works for Windows and Linux computer backups. Dragging and dropping a file from your backup to your computer will copy the file; it will not erase the file from your backup set.

1. Sign into portal.evault.com. 2. Click Computers in the navigation bar.

3. Click the computer in the list that you would like to restore files to.

The computer will expand and show the Jobs tab by default, which lists various backup jobs for that computer.

4. In the expanded computer, click the Select Job Task dropdown above the Action column on the right, then choose Restore from Another Computer.

5. In the Restore From Another Computer popup, set the required values: a. Set the Vaults dropdown to the E2 box that holds the backups that you want to restore from. b. Then set the Computers dropdown to the computer you want to restore from. c. Then set the Jobs dropdown to the backup job that contains the files you want to recover. d. Then click Okay. e. If the selected computer backup is Windows 64-bit, select Individual Files or Folders, then

click Next - Configure Source. 6. Enter the encryption password that was set when this backup job was created in the Encryption

Password popup. This is required to view the volumes in the backup set.

• If you do not remember the password you set when configuring this backup, you can not restore files from this backup. The password is not maintained anywhere else and cannot be recovered.

7. Fill out the required fields on the left: a. Keep the Source Device on the default setting. b. The Safeset field is set to the latest backup date by default. If you want to restore from an earlier

safeset, click the Browse Safesets button ( ). A calendar will expand. Days with a recoverable safeset will have blue numbers. Click a day in the calendar that contains the safeset you want to recover, then select the safeset in the list to the right. The window will reload with the selected safeset. Any data selected to restore will be restored as it was on the day this Safeset was backed up.

c. The Idle Time field is set to five (5) minutes by default. The mounted drive will automatically disconnect after it sees no activity for the number of minutes set here.

d. Enter the encryption password again into the Encryption Password textbox on the left. 8. Under Volume to Restore, place a checkmark next to each volume you want to mount from the backup (as

it was at the time of the selected Safeset date). 9. For each volume you are restoring, select a drive letter using the dropdowns under Volume Mount Drive

Letter:

• Only available drive letters on the target computer will appear in the dropdown menu values.

10. When all drives to be mounted have a drive letter selected selected, click Mount Volumes in the bottom

right.

• Depending on the size of the backup, it may take several minutes to mount the drive. Windows Explorer on

the target machine may not respond until the drive finishes mounting. Please allow several minutes for the drive to mount.

• Mounted drives will show up as RAM disks.

11. Double-click the mounted volume in Windows Explorer to view the files in the Safeset. To restore any files,

simply drag and drop them from here to the desired location on the target computer.

When you are done recovering files, you can click Stop in the E2 Portal to unmount the drive(s). Otherwise, the drive(s) will automatically disconnect when the idle time expires. You can then delete the copied backup job from the destination computer if desired.