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8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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EJIJOKJ[ 63, ;>69
F mulej th tcj ohrtmfmj sjrvlilgm ru`js jddjitlvj hg Bfgufry 6>, ;>65
Cj`p Dhr Ytrumm`lgm
Khrrhwjrs
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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; IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ufk`j hd ihgtjgts
Lgtrheuitlhg ................................................................................................................. =
6. Fpp`ylgm dhr `hss oltlmftlhg .............................................................................. 6>
6.6 Lgtrheuitlhg ............................................................................................ 6>
6.; @hss oltlmftlhg2 Mjgjrf` rjqulrjojgts hg sjrvlijrs .............................. 6;
6.9 Lejgtldylgm ajy eftjs dhr ̀ hss oltlmftlhg fge dhrji`hsurj ...................... 6;
6.5 ]cjg ls f khrrhwjr ej`lgqujgt8 ............................................................. 65
6.: Ucj `hss oltlmftlhg prhijss ..................................................................... 6:
6.:.6 Ytjp hgj ’ Ucj `hss oltlmftlhg prhijss2 @lvj ihgtfit
drho tcj sjrvlijr th tcj khrrhwjr ......................................................... 6:
6.:.; Ytjp twh ’ Ucj `hss oltlmftlhg prhijss2 Mjgjrf`lgdhroftlhg fkhut ̀ hfg whrahut fge oheldliftlhg
phsslkl`ltljs............................................................................................ 6=
6.:.9 Ytjp tcrjj ’ Ucj `hss oltlmftlhg prhijss2 Fsslmglgm
pjrshggj` fge wrlttjg ghtlij ................................................................ 6<
6.:.5 Ytjp dhur ’ Ucj `hss oltlmftlhg prhijss2 ^jrlheli
stftjojgts wltc ej`lgqujgiy lgdhroftlhg .......................................... ;5
6.:.: Ytjp dlvj ’ Ucj khrrhwjr fpp`ljs dhr `hss oltlmftlhg ........................... ;=
6.:.4 Ytjp slx ’ Ucj sjrvlijr fiaghw`jemjs rjijlpt hd tcjfpp`liftlhg fge/hr cj`ps tcj khrrhwjr ihop`jtj tcj
khrrhwjr“s fpp`liftlhg ......................................................................... ;3
6.:.= Ytjp sjvjg ’ Ucj khrrhwjr ihop`jtjs tcj `hss oltlmftlhg
fpp`liftlhg ............................................................................................ 9>
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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9 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
6.:.3 Ytjp jlmct ’ Ucj sjrvlijr jvf`uftjs tcj khrrhwjr“s
ihop`jtj tcj `hss oltlmftlhg fpp`liftlhg ............................................. 9;
6.:.< Ytjp glgj ’ Ucj sjrvlijr hddjrs hr ejgljs f `hss
oltlmftlhg hptlhg th tcj khrrhwjr ....................................................... 94
6.:.6> Ytjp tjg’Khrrhwjr“s fiijptfgij hr rjbjitlhg hd fg hddjr
ofej ky tcj sjrvlijr ............................................................................ 93
6.:.66 Khrrhwjr“s fppjf` rlmcts ld `hss oltlmftlhg ls ejglje ........................... 56
6.4 Hddjrs hd `hss oltlmftlhg wcjrj tcj khrrhwjr cfs ght fpp`lje dhr `hss
oltlmftlhg hr wcjrj tcj khrrhwjr cfs sukolttje fg lgihop`jtj `hss
oltlmftlhg fpp`liftlhg kut tcj hddjr ls ght kfsje hg tcls lgihop`jtj
fpp`liftlhg .............................................................................................. 5;
6.= Ucj sjrvlijr“s hk`lmftlhg th ihop`y wltc tcj `hss oltlmftlhg ru`js ld tcj
khrrhwjr cfs sjgt f ijfsj ihoougliftlhg wrltlgm th tcj sjrvlijr ....... 59
6.3 @lfkl`lty dhr dfl`urj th ihop`y wltc 6; I.D.[. 6>;5.56 ........................... 55
;. Dhrji`hsurj prhclkltlhgs ................................................................................... 5:
;.6 Lgtrheuitlhg ........................................................................................... 5:
;.6.6 Mjgjrf` ................................................................................................. 5:
;.6.; ]cft ehjs lt ojfg th ‐dl`j‟ f dhrji`hsurj ............................................ 54
;.; ]cjg ls f sjrvlijr prhclkltje drho dl`lgm f dhrji`hsurj fitlhg8 ............ 5=
;.9 ]cft cfppjgs ld tcj khrrhwjr sukolts f ihop`jtj `hss oltlmftlhg
fpp`liftlhg fdtjr dhrji`hsurj cfs kjjg dl`je8 ......................................... :>
;.9.6 Ohrj tcfg 9= efys kjdhrj f dhrji`hsurj sf`j ....................................... :>
;.9.; 9= efys hr ̀ jss kjdhrj f dhrji`hsurj sf`j .............................................. :;
9. Icfrmjs fge djjs tcft ifg kj lophsje hg f khrrhwjr ................................... :9
9.6 [u`js rjmfrelgm prhijsslgm fge fpp`ylgm pfyojgts ..............................:9
9.6.6 Du`` pjrlheli ohrtmfmj pfyojgts ........................................................ :9
9.6.; ^frtlf` pjrlheli ohrtmfmj pfyojgts .................................................... ::
9.; @loltftlhgs hg pyrfolelgm ̀ ftj djjs ...................................................... :4
9.9 @loltftlhgs hg dhrij-p`fije lgsurfgij .................................................. :4
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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5 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
9.9.6 ]cft ls Dhrij-p`fije Lgsurfgij8 ......................................................... :=
9.9.; ]cjg ifg tcj sjrvlijr puricfsj fge icfrmj tcj khrrhwjr
dhr dhrij-p`fije lgsurfgij8 .................................................................. :=
9.9.9 Chw ifg tcj khrrhwjr prhvj tcft tcj khrrhwjr cfs
cfzfre lgsurfgij ihvjrfmj lg hrejr th fvhle dhrij-p`fije
lgsurfgij8 ............................................................................................ :<
9.9.5 ^uricfslgm fge icfrmlgm tcj khrrhwjr dhr dhrij-p`fije
lgsurfgij .............................................................................................. 4>
9.9.: Dhrij-p`fije lgsurfgij rjgjwf`s fge rjp`fijojgts ...........................4=
9.9.4 Ifgij``lgm dhrij-p`fije lgsurfgij ........................................................ =6
5. Ucj jrrhr rjsh`utlhg prhijss ............................................................................ =;
5.6 Ytjp hgj ’ ]rlttjg ghtlij drho khrrhwjr ............................................... =;
5.6.6 Ghtlij ihgtjgt ....................................................................................... =;
5.6.; ]cft ls fg jrrhr8................................................................................... =9
5.6.9 ]cft ihugts fs f wrlttjg ghtlij8 ..........................................................=4
5.6.5 ]cjrj schu`e tcj khrrhwjr sjge tcj wrlttjg ghtlij8 ..........................=4
5.; Ytjp twh ’ Ucj sjrvlijr fiaghw`jemjs rjijlpt hd tcj ghtlij hd jrrhr .... =3
5.9 Ytjp tcrjj ’ Ucj sjrvlijr lgvjstlmftjs tcj ghtlij hd jrrhr fge rjsphges
th tcj ghtlij hd jrrhr ............................................................................... =<
5.9.6 Lgvjstlmftlhg .........................................................................................=<
5.9.; [jsphgsj .............................................................................................. 3>
5.9.9 Ulolgm .................................................................................................. 3;
5.9.5 [jsphgelgm th ou`tlp`j f``jmftlhgs hd jrrhr ........................................ 39
5.9.: Jxijptlhgs ............................................................................................ 39
5.5 Lgtjrsjitlhg hd tcj jrrhr rjsh`utlhg ru`js fge htcjr ̀ fws...................... 35
:. [jqujsts dhr lgdhroftlhg .................................................................................. 34
:.6 Ytjp hgj2 ]rlttjg rjqujst dhr lgdhroftlhg drho khrrhwjr ................... 34
:.6.6 [jqujst ihgtjgt ................................................................................... 34
:.6.; ]cft ihugts fs f rjqujst dhr lgdhroftlhg8 ......................................... 3<
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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: IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
:.6.9 ]cjrj schu`e tcj khrrhwjr sjge tcj wrlttjg ghtlij8 ......................... <>
:.; Ytjp twh2 Ucj sjrvlijr fiaghw`jemjs rjijlpt hd tcj rjqujst dhr
lgdhroftlhg ............................................................................................. <6
:.;.6 [jqulrjojgts ........................................................................................ <6
:.;.; Jxijptlhgs ............................................................................................ <;
:.9 Ytjp tcrjj2 Ucj sjrvlijr rjsphges th tcj lgdhroftlhg rjqujst .............. <9
:.9.6 [jsphgsj .............................................................................................. <9
:.9.; Ulolgm .................................................................................................. <5
:.9.9 Jxijptlhgs ............................................................................................ <:
:.5 Htcjr lgdhroftlhg rjqujst rjqulrjojgts .............................................. <:
:.5.6 Djj dhr lgdhroftlhg .............................................................................. <: :.5.; Lgtjrsjitlhg hd tcj lgdhroftlhg rjqujst ru`js fge htcjr
`fws ....................................................................................................... <4
:.: Lgdhroftlhg fvfl`fk`j hg tcj ̂ jrlheli Ytftjojgt ................................. <4
4. [jqujsts dhr pfyhdd stftjojgts ........................................................................ <3
4.6 Ytjp hgj2 ................................................................................................. <3
4.; Ytjp twh2 ................................................................................................. <3
4.;.6 Fiiurfiy ............................................................................................... <3
4.;.; Ulolgm .................................................................................................. <<
Fppjgelx F2 ............................................................................................................ 6>>
Fppjgelx K2 ............................................................................................................ 6>9
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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4 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucls mulej suoofrlzjs ijrtflg ohrtmfmj ru`js dlgf`lzje ky tcj
ID^K lg ;>69, kut lt ls ght f sukstltutj dhr tcj ru`js. Hg`y tcj ru`js
fge tcjlr hddlilf` lgtjrprjtftlhgs ifg prhvlej ihop`jtj fge
ejdlgltlvj lgdhroftlhg rjmfrelgm tcjlr rjqulrjojgts.
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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= IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
LgtrheuitlhgLg Bfgufry ;>69, tcj Ihgsuojr Dlgfgilf` ̂ rhtjitlhg Kurjfu lssuje sjvjrf` dlgf` ru`js
ihgijrglgm ohrtmfmj ofrajts lg tcj Zgltje Ytftjs (;>69 Ult`j SLT Dlgf` [u`js), pursufgt th tcj
Ehee-Drfga ]f`` Ytrjjt [jdhro fge Ihgsuojr ̂ rhtjitlhg Fit (Ehee-Drfga Fit), ̂ uk`li @fw
Gh. 666-;>9, 6;5 Ytft. 69=4 (;>6>).6 Ucj Kurjfu lssuje vfrlhus fojgeojgts th tcjsj ru`js tcft
frj fvfl`fk`j hg tcj Kurjfu“s wjksltj ft cttp2//www.ihgsuojrdlgfgij.mhv/ohrtmfmj-ru`js-ft-f-
m`fgij/. Ucls mulej ls ihgijrgje prlofrl`y wltc tcj gjw ohrtmfmj sjrvlilgm ru`js, wclic frj
ojfgt th feerjss ihgsuojr cfro tcft thha p`fij lg tcj ohrtmfmj sjrvlilgm ofrajt.;
Ucj ru`js ihgtflg spjildli rjqulrjojgts, elsiussje lg tcls mulej. Ucj ru`js f`sh rjqulrj sjrvlijrs
th fehpt ph`liljs fge prhijeurjs rjfshgfk`y ejslmgje th ficljvj hkbjitlvjs rj`ftlgm th, fohgm
6 Ypjildlif``y, hg Bfgufry 6>, ;>69, tcj Kurjfu lssuje Jsirhw [jqulrjojgts Zgejr tcj Urutc lg @jgelgm Fit
([jmu`ftlhg R), =3 D[ 5=;4 (Bfg. ;;, ;>69) (;>69 Jsirhws Dlgf` [u`j), Clmc-Ihst Ohrtmfmj fge Chojhwgjrsclp
Ihugsj`lgm Fojgeojgts th tcj Urutc lg @jgelgm Fit ([jmu`ftlhg R) fge Chojhwgjrsclp Ihugsj`lgm Fojgeojgts
th tcj [jf` Jstftj Yjtt`jojgt ^rhijeurjs Fit ([jmu`ftlhg S), =3 D[ 43:4 (Bfg. 96, ;>69) (;>69 CHJ^F Dlgf` [u`j),
fge Fkl`lty-th-[jpfy fge Vuf`ldlje Ohrtmfmj Ytfgefres Zgejr tcj Urutc lg @jgelgm Fit ([jmu`ftlhg R), =3 D[ 45>=
(Bfg. 9>, ;>69) (;>69 FU[ Dlgf` [u`j). Ucj Kurjfu ihgiurrjgt`y lssuje f prhphsf` th fojge tcj ;>69 FU[ Dlgf` [u`j,
wclic wfs dlgf`lzje hg Ofy ;<, ;>69. Yjj =3 D[ 44;6 (Bfg. 9>, ;>69) fge =3 D[ 9:59> (Bugj 6;, ;>69). Hg Bfgufry
6=, ;>69, tcj Kurjfu lssuje tcj [jf` Jstftj Yjtt`jojgt ^rhijeurjs Fit ([jmu`ftlhg S) fge Urutc lg @jgelgm Fit
([jmu`ftlhg R) Ohrtmfmj Yjrvlilgm Dlgf` [u`js, =3 D[ 6><>6 ([jmu`ftlhg R) (Djk. 65, ;>69) fge =3 D[ 6>4<:
([jmu`ftlhg S) (Djk. 65, ;>69) (;>69 Ohrtmfmj Yjrvlilgm Dlgf` [u`js). Hg Bfgufry 63, ;>69, tcj Kurjfu lssuje tcj
Elsi`hsurj fge Ej`lvjry [jqulrjojgts dhr Ihpljs hd Fpprflsf`s fge Htcjr ]rlttjg Tf`uftlhgs Zgejr tcj Jquf` Irjelt
Hpphrtuglty Fit ([jmu`ftlhg K), =3 D[ =;6: (Bfg. 96, ;>69) (;>69 JIHF Dlgf` [u`j) fge, bhlgt`y wltc htcjr fmjgiljs,
lssuje Fpprflsf`s dhr Clmcjr-^rlije Ohrtmfmj @hfgs, =3 D[ 6>94= (Djk. 69, ;>69). Hg Bfgufry ;>, ;>69, tcj Kurjfulssuje tcj @hfg Hrlmlgfthr Ihopjgsftlhg [jqulrjojgts ugejr tcj Urutc lg @jgelgm Fit ([jmu`ftlhg R), =3 D[ 66;3>
(Djk. 6:, ;>69) (;>69 @hfg Hrlmlgfthr Ihopjgsftlhg Dlgf` [u`j).
; Kurjfu hd Ihgsuojr Dlgfgilf` ^rhtjitlhg, Ohrtmfmj Yjrvlilgm [u`js ugejr tcj [jf` Jstftj Yjtt`jojgt ^rhijeurjs
Fit ([jmu`ftlhg S), =3 Dje. [jm. 6>4<4, 6>=>> (Djkrufry 65, ;>69).
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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3 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
htcjr tclgms2 fiijsslgm fge prhvlelgm tloj`y fge fiiurftj lgdhroftlhg,9 prhpjr`y jvf`uftlgm
`hss oltlmftlhg fpp`liftlhgs,5 dfil`ltftlgm hvjrslmct hd fge jgsurlgm ihop`lfgij wltc tcj ru`js ky
sjrvlij prhvlejrs,: dfil`ltftlgm trfgsdjr hd lgdhroftlhg wcjg sjrvlilgm ls trfgsdjrrje th f elddjrjgt
sjrvlijr,4 fge lgdhrolgm khrrhwjrs hd jrrhr rjsh`utlhg fge lgdhroftlhg rjqujst prhijeurjs.
=
Ucj ru`js f`sh sjt dhrtc rjqulrjojgts hg rjihre rjtjgtlhg fge tcj ihgtjgts hd f sjrvlilgm dl`j.3 F
ihpy hd tcj ru`j, sjttlgm dhrtc tcj spjildli ltjos tcft oust kj ihvjrje lg tcj sjrvlijr“s ph`liljs
fge prhijeurjs, ls fttficje th tcls hut`lgj fs Fppjgelx F.<
Ucjsj gjw ru`js kjihoj jddjitlvj hg Bfgufry 6>, ;>65. Fgy khrrhwjr wch ls ohrj tcfg 9= efys
drho f dhrji`hsurj sf`j hg Bfgufry 6>, ;>65 fge dl`js f ihop`jtj `hss oltlmftlhg fpp`liftlhg
kjdhrj 9= efys kjdhrj f dhrji`hsurj sf`j ls jgtlt`je th fg jvf`uftlhg hd tcj ihop`jtj `hss
oltlmftlhg fpp`liftlhg dhr f`` fvfl`fk`j ̀ hss oltlmftlhg hptlhgs ugejr 6; I.D.[. 6>;5.56, fs
ejsirlkje ohrj du``y lg sjitlhg 6.: hd tcls mulej.
Yof`` sjrvlijrs frj jxjopt drho shoj hd tcj gjw ru`js. F icfrt schwlgm wclic sjrvlijrs frj
sukbjit th wclic ru`js ls fttficje th tcls Mulej fs Fppjgelx K. F sof`` sjrvlijr ls jltcjr2
F sjrvlijr tcft, thmjtcjr wltc fddl`lftjs, sjrvlijs :,>>> hr djwjr ohrtmfmj `hfgs fge
sjrvlijs hg`y ohrtmfmj `hfgs tcft tcjy hr fg fddl`lftj hrlmlgftje hr hwg, hr
9 6; I.D.[. § 6>;5.93(k)(6).
5 6; I.D.[. § 6>;5.93(k)(;).
: 6; I.D.[. § 6>;5.93(k)(9).
4 6; I.D.[. § 6>;5.93(k)(5).
= 6; I.D.[. § 6>;5.93(k)(:).
3 6; I.D.[. § 6>;5.93(i).
< 6; I.D.[. § 6>;5.93.
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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< IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
F sjrvlijr tcft ls f chuslgm dlgfgij fmjgiy fs ejdlgje lg ;5 I.D.[. ;44.:.6>
Ucls mulej wl`` fle lg ejtjrolglgm wcjg f khrrhwjr ls ej`lgqujgt dhr purphsjs hd [jmu`ftlhg S“s
jfr`y lgtjrvjgtlhg rjqulrjojgt, sjts dhrtc f stjp-ky-stjp mulej th tcj `hss oltlmftlhg prhijss
ugejr tcj gjw sjrvlilgm ru`js, fge elsiussjs wcjg f sjrvlijr ifg lgltlftj f dhrji`hsurj ugejr tcj
gjw ru`js. Ucj mulej f`sh elsiussjs chw th rjsh`vj sjrvlijr jrrhrs fge chw th rjqujst
lgdhroftlhg drho f sjrvlijr.
Ucls mulej ls elvleje lgth slx pfrts, fs dh``hws2
6. Ucj ̀ hss oltlmftlhg fpp`liftlhg prhijss1
;. Dhrji`hsurj prhclkltlhgs ugejr tcj ru`j1
9. Icfrmjs fge djjs tcft ifg kj lophsje hg f khrrhwjr
5. Ucj prhijss dhr rjsh`vlgm jrrhrs ky f sjrvlijr1
:. Ucj prhijss dhr rjqujstlgm lgdhroftlhg drho f sjrvlijr1 fge
4. [jqujsts dhr pfyhdd stftjojgts
6> 6; I.D.[. § 6>;4.56(j)(5).
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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6> IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
6. Fpp`ylgm dhr `hss oltlmftlhg
6.6 LgtrheuitlhgUcls sjitlhg sjts hut tcj jfr`y lgtjrvjgtlhg, ihgtlgulty hd ihgtfit, fge `hss oltlmftlhg prhijeurjs
ihgtflgje lg tcj gjw ru`js, fs wj`` fs pjrlheli stftjojgt rjqulrjojgts dhr khrrhwjrs wch frj
ej`lgqujgt hg tcjlr ohrtmfmj. Khrrhwjrs schu`e kj jgihurfmje th tfaj du`` fevfgtfmj hd tcj
ihgtfits fge prhijssjs prhvleje dhr lg tcjsj ru`j. ]cl`j shoj hd tcjsj ru`js fpp`y hg`y th
ej`lgqujgt khrrhwjrs, f khrrhwjr ifg fpp`y dhr ̀ hss oltlmftlhg rj`ljd wcjtcjr hr ght tcj
khrrhwjr ls ej`lgqujgt.
Ucj Djejrf` rjmu`ftlhgs elsiussje cjrj frj ojfgt th kj olglouo rjqulrjojgts dhr sjrvlijrs,
fge stftjs ofy fehpt rjmu`ftlhgs tcft hddjr mrjftjr ihgsuojr prhtjitlhg.66
Lgelvleuf` ohrtmfmj
`jgejrs fge hwgjrs frj f`sh drjj th fehpt feeltlhgf` rjqulrjojgts dhr sjrvlijrs.
Ucj ru`js prhvlej tcft ‐F sjrvlijr ls hg`y rjqulrje th ihop`y wltc tcj rjqulrjojgts Qlg tcj ̀ hss
oltlmftlhg prhijeurjs ’ 6; I.D.[. 6>;5.56_ dhr f slgm`j ihop`jtj `hss oltlmftlhg fpp l̀iftlhg dhr f
khrrhwjr“s ohrtmfmj `hfg fiihugt.‟6;
Ucls ojfgs tcft ld f khrrhwjr sukolts f ihop`jtj `hss oltlmftlhg fpp`liftlhg, fge `ftjr sjjas
feeltlhgf` `hss oltlmftlhg fsslstfgij, tcj khrrhwjr ofy ght kj jgtlt`je th f sjihge du`` `hss
oltlmftlhg prhijss ugejr tcj ru`js.
66 Ihgsuojr Dlgfgilf` ̂ rhtjitlhg Kurjfu, ;>69 [jf` Jstftj Yjtt`jojgt ̂ rhijeurjs Fit ([jmu`ftlhg S) fge
Urutc lg @jgelgm Fit ([jmu`ftlhg R) Ohrtmfmj Yjrvlilgm Dlgf` [u`js, Yof`` Jgtlty Ihop`lfgij Mulej ft 66(Ghvjokjr ;=, ;>69)1 6; I.D.[. 6>;5.:(i) fge Ihoojgt :(i)(6)-6.
6; 6; I.D.[. § 6>;5.56(l).
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66 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Chwjvjr, ld sjrvlilgm hg tcj fiihugt ls trfgsdjrrje th f gjw sjrvlijr, tcj khrrhwjr ofy kj fk`j
th fpp`y dhr `hss oltlmftlhg fmflg.69
Ehiuojgts fge lgdhroftlhg trfgsdjrrje drho tcj h`e sjrvlijr th tcj gjw sjrvlijr
ofy ihugt fs fg fpp`liftlhg dhr ̀ hss oltlmftlhg, trlmmjrlgm f`` hd tcj rjsphgslkl`ltljs hdsjitlhg 6>;5.56.
Yof`` sjrvlijrs eh ght cfvj th ihop`y wltc tcj `hss oltlmftlhg ru`js, jxijpt tcft sof`` sjrvlijrs
oust ihop`y wltc tcj rjqulrjojgts lg ;5 I.D.[. 6>;5.56(d)(6)(prhclkltlhg hg dhrji`hsurj
rjdjrrf`, lgi`uelgm tcj 6;>-efy `lolt)65
fge ifgght ‐ofaj tcj dlrst ghtlij hr dl`lgm rjqulrje ky
fpp`lifk`j `fw dhr fgy buelilf` hr ghg-buelilf` dhrji`hsurj prhijss fge scf`` ght ohvj dhr
dhrji`hsurj buemojgt hr hrejr hd sf`j hr ihgeuit f dhrji`hsurj sf`j ld f khrrhwjr ls pjrdhrolgm
pursufgt th tcj tjros hd fg fmrjjojgt hg f `hss oltlmftlhg hptlhg.‟6:
Ld f sjrvlijr oflgtflgs fg jxi`uslvj feerjss tcft tcj khrrhwjr oust usj th fssjrt fg jrrhr fmflgst
tcj sjrvlijr, hr rjqujst lgdhroftlhg drho tcj sjrvlijr, tcj sjrvlijr oust lgi`uej tcls jxi`uslvj
feerjss lg fgy wrlttjg ihoougliftlhgs wltc tcj khrrhwjr rjqulrje ky 6; I.D.[. 6>;5.9< fge 6;
I.D.[. 6>;5.56 lg wclic tcj sjrvlijr mlvjs tcj khrrhwjr tcj sjrvlijr“s ihgtfit lgdhroftlhg dhr
fsslstfgij.64
69 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(l) ’ 6 (‐F trfgsdjrjj sjrvlijr ls rjqulrje th ihop`y wltc
tcj rjqulrjojgts hd § 6>;5.56 rjmfre`jss hd wcjtcjr f khrrhwjr rjijlvje fg jvf`uftlhg hd f ihop`jtj `hssoltlmftlhg fpp`liftlhg drho f trfgsdjrhr sjrvlijr.‟).
65 6; I.D.[. § 6>;5.56(b)1 6; I.D.[. § 6>;5.56(d)(6).
6: 6; I.D.[. § 6>;5.56(b)1 Ohrtmfmj Yjrvlilgm [u`js2 Ihvjrfmj, fvfl`fk`j ft 0
cttp2//dl`js.ihgsuojrdlgfgij.mhv/d/;>69>4XidpkXihopfrlshg-icfrtXsjrvlilgm-ru`js-fpp`lifkl`lty-rjmu`ftlhg-x-fge-rjmu`ftlhg-z.ped 71
64 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgts 9:(i) ’ ;(lv) fge 94(k) ’ ;(lv).
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6; IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
6.; @hss oltlmftlhg2 Mjgjrf` rjqulrjojgtshg sjrvlijrs
Ucj gjw ru`js sjt dhrtc tcj prhijss tcft oust kj dh``hwje ky f sjrvlijr wch hddjrs `hss oltlmftlhg
hptlhgs th khrrhwjrs. Ucj hwgjr hr fsslmgjj hd f ̀ hfg ejtjrolgjs wcft hptlhgs wl`` kj fvfl`fk`j.
F sjrvlijr cfs gh euty ‐th prhvlej fgy khrrhwjr wltc fgy spjildli `hss oltlmftlhg hptlhgs.‟6=
‐Ghtclgm lg sjitlhg 6>;5.56 Qtcj `hss oltlmftlhg sjitlhg_ schu`e kj ihgstruje th irjftj f rlmct
dhr f khrrhwjr th jgdhrij tcj tjros hd fgy fmrjjojgt kjtwjjg f sjrvlijr fge tcj hwgjr hr
fsslmgjj hd f ohrtmfmj `hfg, lgi`uelgm wltc rjspjit th tcj jvf`uftlhg dhr, hr hddjr hd, fgy `hss
oltlmftlhg hptlhg hr th j`lolgftj fgy suic rlmct tcft ofy jxlsts pursufgt th fpp`lifk`j `fw.‟ 63
Ucj `hss oltlmftlhg fpp`liftlhg ru`js hg`y fpp`y th `hss oltlmftlhg fpp`liftlhgs sukolttje hg hrfdtjr Bfgufry 6>, ;>65.
F khrrhwjr ehjs ght cfvj th kj ej`lgqujgt th fpp`y dhr `hss oltlmftlhg.
6.9 Lejgtldylgm ajy eftjs dhr `hss oltlmftlhgfge dhrji`hsurj
Yjvjrf` ajy eftjs cfvj th kj lejgtldlje, kjifusj tcj tlolgm hg vfrlhus pfrts hd tcj oheldliftlhg
fge dhrji`hsurj prhijss ls tlje th tcjsj eftjs. Yhoj hd tcj tlolgm ls kfsje hg chw ofgy efys lt
ls FDUJ[ tcj khrrhwjr kjihojs ej`lgqujgt. Htcjr tlolgm rjqulrjojgts frj kfsje hg tcj
sicjeu`je eftj hd f dhrji`hsurj sf`j, fge chw ofgy efys KJDH[J tcft eftj f `hss oltlmftlhg
fpp`liftlhg ls sukolttje. Ucjsj iruilf` eftjs frj2
6= 6; I.D.[. § 6>;5.56(f).
63 6; I.D.[. § 6>;5.56(f).
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69 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucj eftj hd ej`lgqujgiy 6<
94 efys fdtjr tcj eftj hd tcj olssje hr pfrtlf` pfyojgt
5: efys fdtjr tcj eftj hd tcj olssje hr pfrtlf` pfyojgt
6;> efys fdtjr f khrrhwjr kjihojs ej`lgqujgt
Ucj sicjeu`je eftj hd tcj dhrji`hsurj sf`j
Ld gh dhrji`hsurj sf`j ls sjt ft tcj tloj tcj khrrhwjr sukolts f ihop`jtj `hss
oltlmftlhg fpp`liftlhg, tcj `hss oltlmftlhg fpp`liftlhg ls trjftje fs ld lt wfs
rjijlvje ky tcj sjrvlijr ohrj tcfg <> efys kjdhrj fgy dhrji`hsurj sf`j.;>
Ucls
trjftojgt rjoflgs truj jvjg ld f dhrji`hsurj sf`j ls ̀ ftjr fituf``y sicjeu`je hr
rj-sicjeu`je. ;6
9= efys kjdhrj fgy sicjeu`je dhrji`hsurj sf`j
5: efys kjdhrj fgy sicjeu`je dhrji`hsurj sf`j
<> efys kjdhrj fgy sicjeu`je dhrji`hsurj sf`j
Ucj eftj tcj sjrvlijr rjijlvje f ihop`jtje ̀ hss oltlmftlhg fpp`liftlhg, hr tcj eftj f
`hss oltlmftlhg fpp`liftlhg ls dfilf``y ihop`jtj.
Ucj eftj tcj sjrvlijr prhvleje tcj khrrhwjr wltc f `hss oltlmftlhg hddjr.
]cl`j tcjrj ls gh ejfe l̀gj dhr ihop`jtlgm f `hss oltlmftlhg fpp`liftlhg, tcj shhgjr tcj ̀ hss
oltlmftlhg fpp`liftlhg ls ihop`jtje tcj ohrj rlmcts fge tloj tcj khrrhwjr ofy cfvj lg tcj ̀ hss
6<
Ajjp lg olge tcft tcft tcj ru`j ehjs ght jxp`lilt`y ejdlgj ‐ej`lgqujgiy,‟ f`tchumc tcj ihoojgtfry ehjsjxp`flg wcft ihgstltutjs f ej`lgqujgiy dhr ijrtflg spjildli purphsjs. Yjj sjitlhg 6.5 hd tcls mulej.
;> 6; I.D.[. § 6>;5.56(k)(9) fge Ihoojgt 56(k)(9) ’ 6.
;6 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(k)(9) ’ ;.
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65 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
oltlmftlhg prhijss. Khrrhwjrs wch sukolt f ihop`jtje fpp`liftlhg 9= efys hr `jss kjdhrj f
dhrji`hsurj sf`j frj ght jgtlt`je th cfvj tcj sjrvlijr ihop`y wltc tcj ̀ hss oltlmftlhg
rjqulrjojgts ihgtflgje lg 6; I.D.[. 6>;5.56 wltc rjspjit th tcft fpp`liftlhg,;;
f`tchumc tcj
sjrvlijr wl`` stl`` cfvj th ihop`y wltc fgy lgvjsthr mulej`lgjs dhr ̀ hss oltlmftlhg fpp`liftlhgs
rjijlvje eurlgm tcls pjrlhe.
6.5 ]cjg ls f khrrhwjr ej`lgqujgt8Ucj ru`js eh ght prhvlej fg jxp`lilt ejdlgltlhg hd ‐ej`lgqujgiy,‟ kut tcj ihoojgtfry ehjs
jxp`flg wcft ihgstltutjs f ej`lgqujgiy dhr twh spjildli purphsjs. Ld f khrrhwjr kjihojs
ej`lgqujgt, f sjrvlijr cfs ijrtflg hk`lmftlhgs th fttjopt ihgtfit wltc tcj khrrhwjr fge fsslmg
pjrshggj` th kj ihgtlguf``y fvfl`fk`j th elsiuss tcj khrrhwjr“s `hfg. F khrrhwjr ls ej`lgqujgt
dhr purphsjs hd tcjsj jfr`y lgtjrvjgtlhg (6; I.D.[. 6>;5.9<) fge ihgtlgulty hd ihgtfit (6; I.D.[.
6>;5.5>) rjqulrjojgts wcjg tcj khrrhwjr dfl`s th ofaj f pfyojgt suddliljgt th ihvjr prlgilpf`,
lgtjrjst fge, ld fpp`lifk`j, jsirhw hg tcj eftj tcft tcj pfyojgt ls euj.;9
F khrrhwjr ls ej`lgqujgt hg tcj efy f du`` pfyojgt ls euj fge ght du``y pfle, ‐jvjg ld tcj
khrrhwjr ls fddhreje f pjrlhe fdtjr tcj euj eftj th pfy kjdhrj tcj sjrvlijr fssjssjs f `ftj djj.‟;5
Dhr jxfop`j, 6; I.D.[. 6>;5.9< prhvlejs tcft f sjrvlijr oust ‐jstfk`lsc hr ofaj mhhe
dfltc jddhrts th jstfk`lsc `lvj ihgtfit wltc f ej`lgqujgt khrrhwjr ght `ftjr tcfg tcj 94tc
efy hd tcj khrrhwjr“s ej`lgqujgiy…‟;: Ucls ojfgs tcft ld tcj khrrhwjr“s pfyojgt wfs
euj hg Bfgufry 6 ‐fge tcj fohugt euj ls ght du``y pfle eurlgm tcj 94-efy pjrlhe fdtjr
Bfgufry 6, tcj sjrvlijr oust jstfk`lsc hr ofaj mhhe dfltc jddhrts th jstfk`lsc `lvj ihgtfit
;; 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(m) ’ 5.
;9 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgts 9<(f) ’ 6(l)1 9<(k)(6) ’ 6 fge 5>(f) ’ 9.
;5 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 6(l).
;: 6; I.D.[. § 6>;5.9<(f).
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6: IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
ght `ftjr tcfg 94 efys fdtjr Bfgufry 6 ’ l.j., ky Djkrufry 4.‟;4
Ucls ojfgs tcft Bfgufry ;
ls efy hgj, Bfgufry 9 ls efy ;, jti.
6.: Ucj `hss oltlmftlhg prhijss
6.:.6 Ytjp hgj ’ Ucj `hss oltlmftlhg prhijss2 @lvj ihgtfitdrho tcj sjrvlijr th tcj khrrhwjr
[JVZL[JOJGU
Kjtwjjg tcj efy tcj khrrhwjr“s ohrtmfmj pfyojgt ls euj fge ght pfle lg du`` fge 94 efys `ftjr
tcj sjrvlijr oust ofaj f mhhe dfltc jddhrt th rjfic tcj khrrhwjr, hr fg futchrlzje fmjgt hd tcj
khrrhwjr, ky tj`jpchgj (ght bust `jfvj f ojssfmj) hr tf`a th tcj khrrhwjr lg fg lg-pjrshg
ojjtlgm th elsiuss tcj ilriuostfgijs hd tcj khrrhwjr“s ej`lgqujgiy.;=
Yjrvlijrs frj jgihurfmje th rjfic hut ohrj tcfg hgij th f ej`lgqujgt khrrhwjr th
jstfk`lsc ̀ lvj ihgtfit, sh f khrrhwjr schu`e ght kj surprlsje th rjijlvj ohrj tcfg hgj
pchgj if`` hr j`jitrhgli ihoougliftlhg drho tcj sjrvlijr ld tcj khrrhwjr cfs ght
rjsphgeje th tcj sjrvlijr“s jddhrts th rjfic tcj khrrhwjr.;3
JSIJ^ULHGYUcls ru`j ehjs ght rjqulrj ihgtfit wltc f khrrhwjr wch2
cfs dl`je dhr kfgaruptiy rj`ljd hr wchsj bhlgt hk`lmhr cfs dl`je dhr kfgaruptiy rj`ljd1;<
;4 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 6(l).
;=
6; I.D.[. § 6>;5.9<(f) fge Ihoojgt 9<(f) ’ ;. Ihgtfitlgm fg fmjgt ls pjrolttje ky 6; I.D.[. pfrt 6>;5Yupp`jojgt L, Ihoojgt 9<(f) - 5.
;3 Le.
;< 6; I.D.[. § 6>;5.9<(e)(6) fge Ihoojgt 9<(e)(6) ’ 9.
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64 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
cfs lgstruitje tcj sjrvlijr lg wrltlgm th ijfsj ihoougliftlhgs wltc tcj khrrhwjr
pursufgt th tcj Dflr Ejkt Ih``jitlhg ^rfitlijs Fit, ld tcj sjrvlijr ls f ejkt ih``jithr
sukbjit th tcj Dflr Ejkt Ih``jitlhg ^rfitlijs Fit wltc rjspjit th tcft khrrhwjr19>
ls ofalgm pfyojgts fs fmrjje hg fgy `hss oltlmftlhg ihgtrfit1 96
sjgt f tloj`y pfyojgt th f dhrojr sjrvlijr wltclg 4> efys kjdhrj tcj iurrjgt sjrvlijr
thha hvjr tcj ̀ hfg, fge ld tcj iurrjgt sjrvlijr ̀ jfrgs hd tcls pfyojgt fge ehiuojgts
tcj olselrjitje pfyojgt lg tcj sjrvlijr“s dl`js1 9;
iurjs f ej`lgqujgt pfyojgt eurlgm tcls 94-efy lgltlf` ihgtfit pjrlhe. 99
9> 6; I.D.[. § 6>;5.9<(e)(;). Ucj DEI^F ijfsj ihoougliftlhgs ru`j ifg kj dhuge ft 6: Z.Y.I. § 64<;i(i).
96 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 6(ll).
9; 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 6(lll).
99 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 6(lv).
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6= IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
6.:.; Ytjp twh ’ Ucj `hss oltlmftlhg prhijss2 Mjgjrf`lgdhroftlhg fkhut `hfg whrahut fge oheldliftlhgphsslkl`ltljs
[JVZL[JOJGU
]cft fge ]cjg8
^rhopt`y fdtjr tcj sjrvlijr ofajs ̀ lvj ihgtfit wltc tcj khrrhwjr tcj sjrvlijr oust tj`` tcj
khrrhwjr, hr fg futchrlzje fmjgt hd tcj khrrhwjr, fkhut tcj fvfl`fkl`lty hd ̀ hss oltlmftlhg
hptlhgs ld fpprhprlftj.95
Lt ls wltclg tcj sjrvlijr“s ‐rjfshgfk`j elsirjtlhg‟ th ejilej ld lt ls fpprhprlftj ugejr tcj
ilriuostfgijs th lgdhro tcj khrrhwjr fkhut tcj fvfl`fkl`lty hd ̀ hss oltlmftlhg hptlhgs.9:
Ucj ihoojgtfry th tcj ru`j mlvjs jxfop`js2
Ld f khrrhwjr cfs cfe f ‐oftjrlf` fevjrsj icfgmj lg tcj khrrhwjr“s dlgfgilf`
ilriuostfgijs tcft ls ̀ laj`y th ifusj tcj khrrhwjr th jxpjrljgij f ̀ hgm-tjro
ej`lgqujgiy dhr wclic ̀ hss oltlmftlhg hptlhgs olmct kj fvfl`fk`j,‟ tcj sjrvlijr
schu`e tj`` tcj khrrhwjr fkhut tchsj hptlhgs.94
Ld tcj khrrhwjr sfys slop`y tcft f pfyojgt wl`` kj `ftj, tcj sjrvlijr ehjs ght
cfvj th lgdhro tcj khrrhwjr fkhut tcj fvfl`fkl`lty hd ̀ hss oltlmftlhg hptlhgs. 9=
Ucj lgdhroftlhg mlvjg th tcj khrrhwjr ft tcls stfmj ehjs ght cfvj th kj fkhut spjildli
whrahut hptlhgs. [ftcjr, tcj sjrvlijr ifg bust tj`` tcj khrrhwjr ‐mjgjrf``y tcft `hss
oltlmftlhg hptlhgs ofy kj fvfl`fk`j.‟ 93
95 6; I.D.[. § 6>;5.9<(f)1 ihgtfitlgm fg fmjgt ls pjrolttje ky 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt
9<(f) ’ 5.
9: 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 9.
94 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 9(l)(F).
9= 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 9(l)(K).
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63 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Chw Mlvjg8
Ucj sjrvlijr ifg mlvj tcj khrrhwjr tcj lgdhroftlhg fkhut ̀ hss oltlmftlhg hptlhgs ‐hrf``y,
lg wrltlgm, hr tcrhumc j`jitrhgli ihoougliftlhg.‟9<
Ucj sjrvlijr ifg ihop`y wltc tcls hk`lmftlhg ky mlvlgm tcj wrlttjg ghtlij rjqulrje ky 6;
I.D.[. 6>;5.9<(k) (elsiussje lg sjitlhg 6.:.9) th tcj khrrhwjr prhopt`y fdtjr jstfk`lsclgm`lvj ihgtfit.
5>
JSIJ^ULHGY
Ucls jfr`y lgtjrvjgtlhg ru`j ehjs ght rjqulrj ihgtfit wltc f khrrhwjr wch2
cfs dl`je dhr kfgaruptiy rj`ljd hr wchsj bhlgt hk`lmhr cfs dl`je dhr kfgaruptiy rj`ljd156
cfs lgstruitje tcj sjrvlijr lg wrltlgm th ijfsj ihoougliftlhgs wltc tcj khrrhwjr
pursufgt th tcj Dflr Ejkt Ih``jitlhg ^rfitlijs Fit, ld tcj sjrvlijr ls f ejkt ih``jithr
sukbjit th tcj Dflr Ejkt Ih``jitlhg ^rfitlijs Fit wltc rjspjit th tcft khrrhwjr15;
ls ofalgm pfyojgts fs fmrjje hg fgy `hss oltlmftlhg ihgtrfit159
sjgt f tloj`y pfyojgt th f dhrojr sjrvlijr wltclg 4> efys kjdhrj tcj iurrjgt sjrvlijr
thha hvjr tcj `hfg, fge ld tcj iurrjgt sjrvlijr `jfrgs hd tcls pfyojgt fge ehiuojgts tcj
olselrjitje pfyojgt lg tcj sjrvlijr“s dl`js.55
93 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 9(ll).
9< 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 9(ll).
5> 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 9(ll).
56 6; I.D.[. § 6>;5.9<(e)(6) fge Ihoojgt 9<(e)(6) ’ 9.
5; 6; I.D.[. § 6>;5.9<(e)(;). Ucj DEI^F ijfsj ihoougliftlhgs ru`j ifg kj dhuge ft 6: Z.Y.I. § 64<;i(i).
59 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 6(ll).
55 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 6(lll).
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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6< IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
6.:.9 Ytjp tcrjj ’ Ucj `hss oltlmftlhg prhijss2 Fsslmglgmpjrshggj` fge wrlttjg ghtlij
Kjtwjjg tcj efy hd tcj khrrhwjr“s olssje ohrtmfmj pfyojgt fge 5: efys `ftjr tcj sjrvlijr
schu`e fsslmg pjrshggj` th tcj ohrtmfmj, fge oust sjge f wrlttjg ghtlij.
FYYLMGLGM ^J[YHGGJ@
[jqulrjojgt
Lg hrejr th prhvlej ihgtlgulty hd ihgtfit, tcj sjrvlijr schu`e5:
fsslmg pjrshggj` (wclic ifg kj
hgj hr ohrj pjrshgs)54
th tcj ej`lgqujgt khrrhwjr, hr fg futchrlzje fmjgt hd tcj khrrhwjr,5=
wch wl`` kj fvfl`fk`j vlf tj`jpchgj, loojelftj`y hr lg f ‐tloj`y ofggjr‟. 53
Ucj sjrvlijr oust ‐oflgtflg ph`liljs fge prhijeurjs tcft frj rjfshgfk`y ejslmgje …thjgsurj tcft‟ tcj sjrvlijr ifg2
prhvlej tcj fsslmgje pjrshggj` wltc fiijss th f`` ehiuojgts fge lgdhroftlhg tcj
khrrhwjr sukolts lg ihggjitlhg wltc f `hss oltlmftlhg hptlhg1 fge5<
dfil`ltftj tcj scfrlgm hd fiiurftj fge iurrjgt lgdhroftlhg fkhut tcj khrrhwjr“s
`hss oltlmftlhg fpp`liftlhg fge tcj stftus hd fgy dhrji`hsurj prhijjelgm kjtwjjg
tcj fsslmgje pjrshggj` fge htcjr fpprhprlftj pjrshggj`, suic fs tchsj cfge`lgm
f dhrji`hsurj.:>
5: 6; I.D.[. § 6>;5.93(f)( tcj sjrvlijr scf`` ‐oflgtflg ph`liljs fge prhijeurjs rjfshgfk`y ejslmgje th
ficljvj‟ tcjsj rjqulrjojgts).
54 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 5>(f) ’ ;.
5= Ihgtfit wltc fg fmjgt ls pjrolttje ky 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 5>(f) ’ 6.
53 6; I.D.[. § 6>;5.5>(f).
5< 6; I.D.[. §§ 6>;5.93(f) & (k)(;)(lll).
:> 6; I.D.[. §§ 6>;5.93(f) & (k)(9)(lll).
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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;> IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucj pjrshggj` fsslmgje schu`e kj fk`j th rjsphge th tcj khrrhwjr“s lgqulrljs fge fsslst tcj
khrrhwjr wltc fvfl`fk`j `hss oltlmftlhg hptlhgs ky ehlgm tcj dh``hwlgm2 :6
Mlvlgm tcj khrrhwjr fiiurftj lgdhroftlhg fkhut ̀ hss oltlmftlhg hptlhgs1
Uj``lgm tcj khrrhwjr wcft tcj khrrhwjr cfs th eh th fpp`y dhr tcjsj hptlhgs1
Uj``lgm tcj khrrhwjr wcft tcj ohrtmfmj hwgjr“s ejfe`lgjs frj dhr fpp`ylgm dhr fge
prhijsslgm tcj khrrhwjr“s fpp`liftlhg1
Uj``lgm tcj khrrhwjr chw th fppjf` ld tcj sjrvlijr ejgljs tcj khrrhwjr“s `hss
oltlmftlhg fpp`liftlhg1
Uj``lgm tcj khrrhwjr tcj stftus hd fgy ̀ hss oltlmftlhg fpp`liftlhg1
Kjlgm fk`j th rjtrljvj fge prhvlej th fgyhgj ihgslejrlgm tcj khrrhwjr dhr `hss
oltlmftlhg f ihop`jtj rjihre hd tcj khrrhwjr“s pfyojgt clsthry1
Kjlgm fk`j th rjtrljvj fge prhvlej th fgyhgj ihgslejrlgm tcj khrrhwjr dhr `hss
oltlmftlhg f`` wrlttjg lgdhroftlhg tcj khrrhwjr cfs sukolttje th fgy sjrvlijr lg
ihggjitlhg wltc f ̀ hss oltlmftlhg fpp`liftlhg1 fge
Mlvlgm tcj khrrhwjr lgdhroftlhg fkhut tcj prhijeurjs dhr jrrhr rjsh`utlhg:;
fge
rjqujstlgm lgdhroftlhg drho tcj sjrvlijr. :9
:6 6; I.D.[. §§ 6>;5.5>(f) & (k).
:; Yjj 6; I.D.[. § 6>;5.9:.
:9 Yjj 6; I.D.[. § 6>;5.94.
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;6 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucj pjrshggj` fsslmgje schu`e rjoflg fsslmgje th tcj khrrhwjr ugtl` tcj khrrhwjr cfs ofej
twh ihgsjiutlvj ohrtmfmj pfyojgts ugejr f pjrofgjgt ̀ hss oltlmftlhg p`fg wltchut lgiurrlgm f
`ftj icfrmj. :5
Jxijptlhgs
^jrshggj` eh ght cfvj th kj fsslmgje th f khrrhwjr wch cfs f`rjfey rjdlgfgije hr pfle hdd tcj
`hfg, krhumct tcj `hfg iurrjgt, hr ld tcj prhpjrty cfs kjjg trfgsdjrrje th f gjw hwgjr tcrhumc
sf`j hr f ejje lg `lju hd dhrji`hsurj.::
Yof`` sjrvlijrs frj jxjopt drho tcls rjqulrjojgt.:4
][LUUJG GHULIJ
[jqulrjojgt
]cjg sjgt8
Kjtwjjg tcj efy hd tcj khrrhwjr“s olssje ohrtmfmj pfyojgt fge 5: efys `ftjr tcj sjrvlijr oust
sjge f wrlttjg ghtlij th tcj khrrhwjr, hr fg futchrlzje fmjgt hd tcj khrrhwjr.:=
Ucj ghtlij oust kj sjgt jvjg ld tcj sjrvlijr mfvj tcj khrrhwjr ̀ hss oltlmftlhg
lgdhroftlhg hrf``y eurlgm tcj lgltlf` ̀ lvj ihgtfit wltc tcj khrrhwjr (sjitlhg 6.:.;).:3
:5 6; I.D.[. § 6>;5.5>(f)(;).
:: 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 5>(f)(6).
:4 Ohrtmfmj Yjrvlilgm [u`js2 Ihvjrfmj, fvfl`fk`j ft 0
cttp2//dl`js.ihgsuojrdlgfgij.mhv/d/;>69>4XidpkXihopfrlshg-icfrtXsjrvlilgm-ru`js-fpp`lifkl`lty-
rjmu`ftlhg-x-fge-rjmu`ftlhg-z.ped 7. :=
6; I.D.[. § 6>;5.9<(k)(;). Ihgtfitlgm fg fmjgt ls pjrolttje ky 6; I.D.[. pfrt 6>;5 Yupp`jojgt L,Ihoojgt 9<(k)(6) ’ 9.
:3 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(k)(6) ’ 5.
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;; IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ghtlij Ihgtjgt
Ucj ghtlij oust2
Jgihurfmj tcj khrrhwjr th ihgtfit tcj sjrvlijr1
Mlvj tcj khrrhwjr tcj tj`jpchgj guokjr dhr tcj pjrshggj` fsslmgje th tcj khrrhwjr
fge tcj sjrvlijr“s ofl`lgm feerjss1
Mlvj tcj khrrhwjr jxfop`js hd tcj ̀ hss oltlmftlhg hptlhgs tcft olmct kj fvfl`fk`j th
tcj khrrhwjr1 fge
Mlvj tcj khrrhwjr f ̀ hss oltlmftlhg fpp`liftlhg, ld tcj sjrvlijr ehjs ̀ hss oltlmftlhg,
hr tj`` tcj khrrhwjr chw th mjt ohrj lgdhroftlhg fkhut ̀ hss oltlmftlhg hptlhgs1
Ucls rjqulrjojgt ifg kj ihop`lje wltc ky slop`y tj``lgm tcj khrrhwjr th‐ihgtfit us dhr lgstruitlhgs hg chw th fpp`y,‟
:<
Ucj ihoojgtfry th tcj ru`j summjsts tcft sjrvlijrs olmct jxpjeltj tcj `hss
oltlmftlhg prhijss ky tj``lgm tcj khrrhwjr wcft ehiuojgts tcj khrrhwjr olmct
gjje th fpp`y, fge ‐fg jstloftj hd chw qulia`y‟ tcj sjrvlijr whu`e jxpjit th kj
fk`j th jvf`uftj fge ofaj f ejilslhg hg f ihop`jtj fpp`liftlhg. 4>
Mlvj tcj khrrhwjr f wjksltj feerjss fge tcj CZE th``-drjj tj`jpchgj guokjr wcjrj
tcj khrrhwjr ifg fiijss tcj ID^K hr CZE ̀ lst hd chuslgm ihugsj`hrs fge
hrmfglzftlhgs.
Ghtj tcft ld tcj sjrvlijr oflgtflgs fg jxi`uslvj feerjss tcft tcj khrrhwjr oust usj th
fssjrt fg jrrhr fmflgst tcj sjrvlijr, hr rjqujst lgdhroftlhg drho tcj sjrvlijr, tcj
sjrvlijr oust lgi`uej tcls jxi`uslvj feerjss lg fgy wrlttjg jfr`y lgtjrvjgtlhg
:<6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(k)(;)(lv) ’ 6.
4> 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(k)(;)(lv) ’ 6.
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;9 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
ihoougliftlhgs wltc tcj khrrhwjr rjqulrje ky 6; I.D.[. 6>;5.9< lg wclic tcj
sjrvlijr mlvjs tcj khrrhwjr tcj sjrvlijr“s ihgtfit lgdhroftlhg dhr tcj fsslstfgij.46
Ucj ghtlij ofy f`sh2
Mlvj tcj khrrhwjr feeltlhgf` lgdhroftlhg tcft tcj sjrvlijr tclgas whu`e kj cj`pdu` th
tcj khrrhwjr14;
Mlvj tcj khrrhwjr feeltlhgf` lgdhroftlhg rjqulrje ky htcjr `fw, hr tcj hwgjr hr
fsslmgjj hd tcj ohrtmfmj. 49
Ghtlij Dhro
Ucj dhro hd tcj ghtlij2
Oust kj i`jfr fge ihgspliuhus, kut htcjrwlsj ifg kj lg fgy dhro, slzj, jti., fge ifg
kj ihoklgje wltc htcjr ghtlijs. 45
Ucj rjmu`ftlhg cfs ohej` i`fusjs tcft ofy kj usje ky sjrvlijrs th ihop`y wltc tcj
wrlttjg ghtlij dhro.4:
Jxijptlhgs
Ucj sjrvlijr ehjs GHU cfvj th sjge f wrlttjg ghtlij2
th f khrrhwjr wch cfs dl`je hr wchsj bhlgt hk`lmhr cfs dl`je dhr kfgaruptiy rj`ljd144
46 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgts 9:(i) ’ ;(lv) fge 94(k) ’ ;(lv).
4; 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(k)(;) ’ 6.
49 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(k)(;) ’ 6.
45 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgts 9<(k)(;) ’ ; & 9.
4: 6; I.D.[. § 6>;5.9<(k)(9)1 6; I.D.[. § 6>;5.9<, Fppjgelijs OY-5(F)1 OY5(K) fge OY-5(I).
44 6; I.D.[. § 6>;5.9<(e)(6) fge Ihoojgt 9<(e)(6) ’ 9.
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;5 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
th f khrrhwjr wch cfs lgstruitje tcj sjrvlijr lg wrltlgm th ijfsj ihoougliftlhgs
wltc tcj khrrhwjr pursufgt th tcj Dflr Ejkt Ih``jitlhg r̂fitlijs Fit, ld tcj sjrvlijr ls
f ejkt ih``jithr sukbjit th tcj Dflr Ejkt Ih``jitlhg ^rfitlijs Fit wltc rjspjit th tcj
khrrhwjr14=
th f khrrhwjr wch ls ofalgm pfyojgts fs fmrjje hg fgy `hss oltlmftlhg ihgtrfit
ejslmgje th krlgm tcj khrrhwjr iurrjgt hg f prjvlhus`y olssje pfyojgt143
th f khrrhwjr wch sjgt f tloj`y pfyojgt th f dhrojr sjrvlijr wltclg 4> efys kjdhrj
tcj iurrjgt sjrvlijr thha hvjr tcj `hfg, fge ld tcj iurrjgt sjrvlijr `jfrgs hd tcls
pfyojgt fge ehiuojgts tcj olselrjitje pfyojgt lg tcj sjrvlijr“s dl`js1 4<
ld tcj sjrvlijr cfs sjgt f wrlttjg ghtlij ugejr tcls sjitlhg hd tcj stftutj th f khrrhwjr
lg tcj `fst 63> efys. (Hg`y hgj ghtlij ls rjqulrje eurlgm fgy 63>-efy pjrlhe.)=>
6.:.5 Ytjp dhur ’ Ucj `hss oltlmftlhg prhijss2 ^jrlhelistftjojgts wltc ej`lgqujgiy lgdhroftlhg
[JVZL[JOJGU
Ucj gjw ru`js rjqulrj sjrvlijrs th sjge f ohgtc`y pjrlheli stftjojgt th ohst khrrhwjrs.=6
Kut
ld tcj sjrvlijr prhvlejs tcj khrrhwjr wltc f ihuphg khha tcft ojjts ijrtflg rjqulrjojgts, tcj
sjrvlijr ehjs ght cfvj th sjge f pjrlheli stftjojgt th tcj khrrhwjr.=; Zphg tcj khrrhwjr“s
ej`lgqujgiy, tcj ru`js eh ght f`tjr wcjtcjr f pjrlheli stftjojgt cfs th kj sjgt th tcj khrrhwjr.
4= 6; I.D.[. § 6>;5.9<(e)(;). Ucj DEI^F ijfsj ihoougliftlhgs ru`j ifg kj dhuge ft 6: Z.Y.I. § 64<;i(i).
43 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 6(ll).
4< 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9<(f) ’ 6(lll).
=> 6; I.D.[. § 6>;5.9<(k)(6) fge Ihoojgt 9<(k)(6) ’ ;.
=6 Yjj mjgjrf``y, 6; I.D.[. § 6>;4.56.
=; 6; I.D.[. § 6>;4.56(j)(9)
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;: IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Chwjvjr, tcj ru`js rjqulrj tcft hgij tcj khrrhwjr cfs kjjg ej`lgqujgt dhr ohrj tcfg 5: efys
tcj sjrvlijr hr ohrtmfmj hwgjr hr fsslmgjj oust sjge tcj khrrhwjr ‐tcj dh``hwlgm ltjos,
mrhupje thmjtcjr lg i`hsj prhxlolty th jfic htcjr fge `hiftje hg tcj dlrst pfmj hd tcj Qpjrlheli_
stftjojgt hr, f`tjrgftlvj`y, hg f sjpfrftj pfmj jgi`hsje wltc tcj pjrlheli stftjojgt hr lg f
sjpfrftj ̀ jttjr‟=9
2
Ucj eftj tcj khrrhwjr kjifoj ej`lgqujgt1=5
Ucj phsslk`j rlsas, suic fs dhrji`hsurj, fge jxpjgsjs tcft olmct kj lgiurrje ky tcj
khrrhwjr ld tcj ej l̀gqujgiy ls ght iurje1 =:
Fg fiihugt clsthry ihvjrlgm tcj pjrlhe slgij tcj fiihugt wfs `fst iurrjgt hr dhr tcj
`fst slx ohgtcs, wclicjvjr ls schrtjr, fge schwlgm dhr tcft pjrlhe tcj fohugt pfst
euj drho jfic kl``lgm iyi`j fge tcj eftj hg wclic fgy pfyojgt wfs irjeltje fs du``y
pfle1=4
]cjtcjr tcj sjrvlijr cfs ofej tcj dlrst ‐ghtlij hr dl`lgm rjqulrje ky fpp`lifk`j `fw
dhr fgy buelilf` hr ghg-buelilf` dhrji`hsurj prhijss, ld fpp`lifk`j‟1==
Chw ouic oust kj pfle ky tcj khrrhwjr th krlgm tcj fiihugt iurrjgt1=3
F wjksltj feerjss fge tcj CZE th`̀ -drjj tj`jpchgj guokjr wcjrj tcj khrrhwjr ifg
fiijss tcj ID^K hr CZE `lst hd chuslgm ihugsj`hrs fge hrmfglzftlhgs1=<
=9 6; I.D.[. § 6>;4.56(e)(3)1 6; I.D.[. § 6>;4.56(j)(9)(lv).
=5 6; I.D.[. § 6>;4.56(e)(3)(l).
=: 6; I.D.[. § 6>;4.56(e)(3)(ll).
=4 6; I.D.[. § 6>;4.56(e)(3)(lll).
== 6; I.D.[. § 6>;4.56(e)(3)(v).
=3 6; I.D.[. § 6>;4.56(e)(3)(vl).
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;4 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Lgdhroftlhg fkhut fgy ̀ hss oltlmftlhg prhmrfos tcft tcj khrrhwjr cfs f`rjfey
fmrjje th. 3>
Ghtj tcft ug`laj tcj htcjr ru`js lg tcls mulej, wclic fpp`y th sjrvlijrs hg`y, tcls ru`j fpp`ljs th
tcj ohrtmfmj hwgjr hr fsslmgjj fs wj``.
36
Ld tcj sjrvlijr sjges tcj khrrhwjr f pjrlheli stftjojgt, lt ifg usj tcj Yfop`j Dhro hd ^jrlheli
Ytftjojgt wltc Ej`lgqujgiy Khx tcft ls fppjgelx C-9> th tcj gjw rjmu`ftlhgs.3;
F sjrvlijr wch usjs tcls dhro prhpjr`y ls ejjoje th cfvj ihop`lje wltc tcj ej`lgqujgiy
pjrlheli stftjojgt ru`js.39
JSIJ^ULHGY
Ucj sjrvlijr ehjs GHU cfvj th sjge tcls ej`lgqujgiy lgdhroftlhg th f khrrhwjr wch
cfs dl`je hr wchsj bhlgt hk`lmhr cfs dl`je dhr kfgaruptiy rj`ljd.35
Ucls ghtlij ehjs cfvj th kj sjgt jvjg ld tcj sjrvlijr ls f ejkt ih``jithr wltc rjspjit th
tcj khrrhwjr fge tcj khrrhwjr cfs sjgt f ijfsj ihoougliftlhg lgstruitlhg lg
wrltlgm ugejr tcj DEI^F.3:
=< 6; I.D.[. § 6>;4.56(e)(3)(vll). Ucj rjmu`ftlhg sfys tcft wcft oust kj prhvleje ls ‐f rjdjrjgij th tcj
chojhwgjrsclp ihugsj`hr lgdhroftlhg elsi`hsje pursufgt th….‟ tcj sjitlhg hg chuslgm ihugsj`hrs.
3> 6; I.D.[. § 6>;4.56(e)(3)(lv).
36 6; I.D.[. § 6>;4.56(f)(;).
3; 6; I.D.[. § 6>;4.56(i)1 6; I.D.[. § 6>;4, Fppjgelx C-9>(K).
39 6; I.D.[. § 6>;4.56(i).
35 6; I.D.[. § 6>;4.56(j)(:) fge Ihoojgt 56(j)(:) ’ 9.
3: ID^K ku``jtlg ;>69-6; ft 4, fvfl`fk`j ft cttp2//dl`js.ihgsuojrdlgfgij.mhv/d/;>696>XidpkXohrtmfmj-
sjrvlilgmXku``jtlg.ped .
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;= IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
6.:.: Ytjp dlvj ’ Ucj khrrhwjr fpp`ljs dhr `hss oltlmftlhg
Ejtjrolglgm wcjg f khrrhwjr cfs fpp`lje dhr `hss oltlmftlhg ls iruilf` kjifusj hgij tcj
khrrhwjr cfs fpp`lje tcj sjrvlijr cfs ijrtflg hk`lmftlhgs, fs ejsirlkje lg tcls mulej.
]CFU LY FG F^^@LIFULHG8
Fg lgqulry fkhut `hss oltlmftlhg, lg wclic tcj khrrhwjr prhvlejs gh lgdhroftlhg th tcj sjrvlijr,
ls ght fg fpp`liftlhg.34
Kut ld tcj khrrhwjr ehjs prhvlej fgy lgdhroftlhg tcft whu`e kj jvf`uftje fs pfrt hd f `hss
oltlmftlhg fpp`liftlhg, tcj prhvlslhg hd tcj lgdhroftlhg LY fg fpp`liftlhg.3=
Ucj ihoojgtfry mlvjs jxfop`js hd ihoougliftlhgs drho tcj khrrhwjr th tcj
sjrvlijr tcft whu`e kj ihgslejrje fg fpp`liftlhg, fge sfys tcft ‐f `hss oltlmftlhgfpp`liftlhg ls ihgslejrje jxpfgslvj`y.‟
33
Ld sjrvlilgm hg f ohrtmfmj fiihugt ls trfgsdjrrje th f gjw sjrvlijr, ehiuojgts fge lgdhroftlhg
trfgsdjrrje drho tcj h`e sjrvlijr th tcj gjw sjrvlijr ofy ihugt fs fg fpp`liftlhg dhr `hss
oltlmftlhg, trlmmjrlgm f`` hd tcj rjsphgslkl`ltljs hd sjitlhg 6>;5.56.3<
34 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgt 56(k)(6) ’ 9.
3= 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgt 56(k)(6) ’ ;.
33 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgt 56(k)(6) ’ ;.
3< 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgt 56(l) ’ 6.
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;3 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
6.:.4 Ytjp slx ’ Ucj sjrvlijr fiaghw`jemjs rjijlpt hd tcjfpp`liftlhg fge/hr cj`ps tcj khrrhwjr ihop`jtj tcjkhrrhwjr“s fpp`liftlhg
Lg mjgjrf`, sjrvlijrs oust ‐oflgtflg ph`liljs fge prhijeurjs tcft frj rjfshgfk`y ejslmgje …th
jgsurj tcft tcj sjrvlijr ifg… lejgtldy ehiuojgts fge lgdhroftlhg tcft f khrrhwjr ls rjqulrje th
sukolt th ihop`jtj f ̀ hss oltlmftlhg fpp`liftlhg…‟<>
YJ[TLIJ[“Y HK@LMFULHGY LD FG F^^@LIFULHG LY [JIJLTJE 5: EF\Y H[ OH[J
KJDH[J FG\ YICJEZ@JE DH[JI@HYZ[J YF@J
Ld tcj fpp`liftlhg ls rjijlvje 5: efys hr ohrj kjdhrj fgy sicjeu`je dhrji`hsurj sf`j, tcj sjrvlijr
oust rjvljw tcj `hss oltlmftlhg fpp`liftlhg th ejtjrolgj ld lt ls ihop`jtj.<6
Ucls oust kj ehgj
prhopt`y fdtjr rjijlpt hd tcj fpp`liftlhg.
Ld tcj fpp`liftlhg ls rjijlvje 5: efys hr ohrj kjdhrj fgy sicjeu`je dhrji`hsurj sf`j, tcj sjrvlijr
ls f`sh rjqulrje th sjge tcj khrrhwjr f wrlttjg fiaghw`jemjojgt tcft tcj sjrvlijr rjijlvje tcj
fpp`liftlhg. <;
Ucls wrlttjg fiaghw`jemjojgt oust tj`` tcj khrrhwjr wcjtcjr tcj fpp`liftlhg ls
ihop`jtj. Ucj wrlttjg fiaghw`jemjojgt oust kj sjgt wltclg dlvj efys fdtjr rjijlpt hd tcj
fpp`liftlhg, ght lgi`uelgm wjjajges fge `jmf` puk`li ch`lefys.
Ld tcj fpp`liftlhg ls lgihop`jtj2
tcj sjrvlijr cfs th tj`` tcj khrrhwjr wcft feeltlhgf` ehiuojgts fge lgdhroftlhg
oust kj sukolttje th ihop`jtj tcj fpp`liftlhg1 <9
<> 6; I.D.[. §§ 6>;5.93(f) & (k)(;)(lv).
<6 6; I.D.[. § 6>;5.56(k)(;)(l)(F).
<; 6; I.D.[. § 6>;5.56(k)(;)(l)(K).
<9 6; I.D.[. § 6>;5.56(k)(;)(l)(K). Ucj sjrvlijr ls f`sh rjqulrje th ‐oflgtflg ph`liljs fge prhijeurjs tcft
frj rjfshgfk`y ejslmgje …th jgsurj tcft tcj sjrvlijr ifg… dfil`ltftj ihop`lfgij wltc‟ tcls ghtlij
rjqulrjojgt. 6; I.D.[. §§ 6>;5.93(f) & (k)(;)(lv).
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;< IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucj sjrvlijr cfs th mlvj tcj khrrhwjr f eftj ky wclic tcj fpp`liftlhg schu`e kj
ihop`jtje. <5
Ucls eftj cfs th kj f ‐rjfshgfk`j eftj.‟<:
F rjfshgfk`j eftj ls f hgj tcft ‐prjsjrvjs tcj ofxlouo khrrhwjr rlmcts ugejr
6>;5.56‟ kfsje hg sjvjrf` ol`jsthgjs, ‐jxijpt wcjg ehlgm sh whu`e kj
loprfitlifk`j th pjrolt tcj khrrhwjr suddliljgt tloj th hktflg fge sukolt tcj
typj hd ehiuojgtftlhg gjjeje.‟<4
Ucj ol`jsthgjs frj2
Ucj eftj ky wclic ehiuojgts f`rjfey sukolttje fs pfrt hd tcj `hss oltlmftlhg
fpp`liftlhg wl`` kjihoj stf`j hr lgvf`le1 <=
Ucj eftj tcft ls tcj 6;>tc efy hd tcj khrrhwjr“s ej`lgqujgiy1 <3
Ucj eftj tcft ls <> efys kjdhrj f dhrji`hsurj sf`j1 <<
Ucj eftj tcft ls 93 efys kjdhrj f dhrji`hsurj sf`j1 6>>
Ld tcls eftj ls ght aghwg tcj sjrvlijr ifg usj f rjfshgfk`j jstloftj hd tcls
eftj.6>6
Ucj ihoojgtfry sfys lt ls mjgjrf``y ‐loprfitlifk`j dhr f khrrhwjr th hktflg fge
sukolt ehiuojgts lg `jss tcfg sjvjg efys.‟ 6>;
<5 6; I.D.[. §§ 6>;5.56(k)(;)(l)(K) & 6>;5.56(k)(;)(ll).
<: 6; I.D.[. §§ 6>;5. 56(k)(;)(l)(K) fge (k)(;)(ll).
<4 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgt 56(k)(;)(ll) ’ 6.
<= 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgt 56(k)(;)(ll) ’ 6(l).
<3 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgt 56(k)(;)(ll) ’ 6(ll).
<< 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgt 56(k)(;)(ll) ’ 6(lll).
6>> 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgt 56(k)(;)(ll) ’ 6(lv).
6>6 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgt 56(k)(;)(ll) ’ 6(l).
6>; 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgt 56(k)(;)(ll) ’ 6.
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9> IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucj sjrvlijr oust ‐jxjrilsj rjfshgfk`j el`lmjgij‟ lg mjttlgm tcj ehiuojgts fge
lgdhroftlhg th ihop`jtj tcj `hss oltlmftlhg fpp`liftlhg.6>9
Ucj ihoojgtfry th tcj ru`js mlvjs jxfop`js hd euj el`lmjgij, suic fs ihgtfitlgm
f khrrhwjr dhr f olsslgm jop`hyjr feerjss th vjrldy jop`hyojgt, hr icjialgm dhr
olsslgm lgdhroftlhg lg f dl`j trfgsdjrrje th tcj iurrjgt sjrvlijr ky f dhrojr
sjrvlijr.6>5
YJ[TLIJ[“Y [JVZL[JOJGUY LD UCJ F^^@LIFULHG LY [JIJLTJE @JYY UCFG 5: EF\Y
KJDH[J F YICJEZ@JE DH[JI@HYZ[J YF@J
Yjrvlijrs frj ght rjqulrje th prhvlej tcj wrlttjg fiaghw`jemjojgt ejsirlkje fkhvj dhr
fpp`liftlhgs rjijlvje djwjr tcfg 5: efys kjdhrj fgy sicjeu`je dhrji`hsurj sf`j.
Ld tcj fpp`liftlhg ls lgihop`jtj wcjg rjijlvje eurlgm tcls tloj tcj sjrvlijr ihgtlgujs th cfvj fghk`lmftlhg th ‐jxjrilsj rjfshgfk`j el`lmjgij lg hktflglgm ehiuojgts fge lgdhroftlhg th
ihop`jtj f ̀ hss oltlmftlhg fpp`liftlhg.‟6>:
6.:.= Ytjp sjvjg ’ Ucj khrrhwjr ihop`jtjs tcj `hssoltlmftlhg fpp`liftlhg
Ucj khrrhwjr oust prhvlej tcj sjrvlijr wltc f ihop`jtj `hss oltlmftlhg fpp`liftlhg lg hrejr th
kj jvf`uftje dhr `hss oltlmftlhg prhmrfos. ]cl`j tcj ru`js lophsj gh ejfe l̀gj dhr ihop`jtlgm f
`hss oltlmftlhg fpp`liftlhg, tcj shhgjr tcj ̀ hss oltlmftlhg fpp`liftlhg ls ihop`jtje tcj ohrjrlmcts fge tloj tcj khrrhwjr ofy cfvj lg tcj `hss oltlmftlhg prhijss. Dhr jxfop`j, f khrrhwjr
wch sukolts f ihop`jtj `hss oltlmftlhg fpp`liftlhg kjdhrj f dhrji`hsurj sf`j ls sicjeu`je hr <>
efys hr ohrj kjdhrj f sicjeu`je dhrji`hsurj sf`j mjts f `hgmjr pjrlhe th fiijpt hr rjbjit `hss
6>9 6; I.D.[. § 6>;5.56(k)(6).
6>5 6; I.D.[. pfrt 6>;5 supp`jojgt 6, Ihoojgt 56(k)(6) ’ 5.
6>: 6; I.D.[. § 6>;5.56(k) fge Ihoojgt 56(k)(6) ’ 5.
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96 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
oltlmftlhg hddjrs, fge ls f``hwje th fppjf` f ejglf` hd f `hss oltlmftlhg fpp`liftlhg.6>4
Ucjsj
sfoj rlmcts frj ght jxtjgeje th khrrhwjrs wch dl`j f ihop`jtje fpp`liftlhg ft f `ftjr eftj.
Khrrhwjrs wch sukolt f ihop`jtje fpp`liftlhg 9= efys hr `jss kjdhrj f dhrji`hsurj sf`j frj ght
jgtlt`je th cfvj tcj sjrvlijr ihop`y wltc tcj ̀ hss oltlmftlhg rjqulrjojgts ihgtflgje lg 6; I.D.[.
6>;5.56 wltc rjspjit th tcft fpp`liftlhg.6>=
]CJG LY FG F^^@LIFULHG IHO^@JUJ8
Fg fpp`liftlhg ls ihop`jtj wcjg tcj khrrhwjr mlvjs tcj sjrvlijr F@@ hd tcj lgdhroftlhg lt
rjqulrjs drho tcj khrrhwjr.6>3
Ld tcj sjrvlijr ls wfltlgm dhr lgdhroftlhg drho f tclre pfrty, suic fs f irjelt rjphrtlgm
fmjgiy, tcj fpp`liftlhg ls stl`` ihop`jtj hgij tcj khrrhwjr sukolts jvjrytclgm rjqulrje
drho tcj khrrhwjr.6><
Ucj sjrvlijr ifg jstfk`lsc lts hwg IHO^@JUJ fpp`liftlhg rjqulrjojgts.66>
6>4 6; I.[.D. 6>;5.56(j)1 6; I.D.[. § 6>;5.56(c)(6)1 6; I.D.[. § 6>;5.56(k)(9) fge Ihoojgts 56(k)(9) ’ 6 &
;.
6>= 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(m) ’ 5.
6>3 6; I.D.[. § 6>;5.56(k)(6) fge Ihoojgt 56(k)(6) ’ :1 6; I.D.[. § 6>;5.56(i)(;)(lv).
6>< 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(k)(6) ’ :.
66> 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(k)(6) ’ 6.
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9; IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
6.:.3 Ytjp jlmct ’ Ucj sjrvlijr jvf`uftjs tcj khrrhwjr“sihop`jtj tcj `hss oltlmftlhg fpp`liftlhg
JTF@ZFULHG HD IHO^@JUJ F^^@LIFULHGY [JIJLTJE OH[J UCFG 9= EF\Y KJDH[J
FG\ YICJEZ@JE DH[JI@HYZ[J YF@J F`` ihop`jtj fpp`liftlhgs tcft frj rjijlvje ohrj tcfg 9= efys kjdhrj fgy sicjeu`je dhrji`hsurj
sf`j, hr kjdhrj fgy dhrji`hsurj sf`j ls sicjeu`je,666
oust kj jvf`uftje dhr f`` `hss oltlmftlhg
hptlhgs fvfl`fk`j th tcj khrrhwjr.66;
Ucls jvf`uftlhg oust kj ihgeuitje ky tcj sjrvlijr wltclg 9> efys hd tcj sjrvlijr rjijlvlgm tcj
ihop`jtj ̀ hss oltlmftlhg fpp`liftlhg. 669
Chw th ihgeuit tcj jvf`uftlhg ls ft tcj elsirjtlhg hd tcj sjrvlijr.665
▢ Fgy khrrhwjr wch ls ohrj tcfg 9= efys drho f dhrji`hsurj sf`j hg Bfgufry 6>, ;>65 fge dl`js f
ihop`jtj ̀ hss oltlmftlhg fpp`liftlhg kjdhrj 9= efys kjdhrj f dhrji`hsurj sf`j ls jgtlt`je th fg
jvf`uftlhg hd tcj ihop`jtj ̀ hss oltlmftlhg fpp`liftlhg ugejr 6; I.D.[. 6>;5.56, fs ejsirlkje
ohrj du``y lg sjitlhg 6.: hd tcls mulej.
666 Ld gh dhrji`hsurj sf`j ls sjt ft tcj tloj tcj khrrhwjr sukolts f ihop`jtj ̀ hss oltlmftlhg fpp`liftlhg, tcj ̀ hss
oltlmftlhg fpp`liftlhg ls trjftje fs ld lt wfs rjijlvje ky tcj sjrvlijr ohrj tcfg <> efys kjdhrj fgy dhrji`hsurj sf`j,
(fge sh tcj khrrhwjr“s fpp`liftlhg ls trjftje fs hgj tcft wfs ofej ohrj tcfg 9= efys kjdhrj fgy d hrji`hsurj sf`j). 6;
I.D.[. § 6>;5.56(k)(9) fge Ihoojgt 56(k)(9) ’ 6. Ucls trjftojgt rjoflgs truj jvjg ld f dhrji`hsurj sf`j ls `ftjr
fituf``y sicjeu`je hr rj-sicjeu`je. 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(k)(9) ’ ;.
66; 6; I.D.[. § 6>;5.56(i)(6)(l). (Ucls wl`` lgi`uej hg`y tchsj prhmrfos fvfl`fk`j drho tcj khrrhwjr“s `jgejr dhr wclic
tcj khrrhwjr quf`ldljs. 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(i)(6) ’ ;).) Ucj sjrvlijr ls f`sh rjqulrje th
‐oflgtflg ph`liljs fge prhijeurjs tcft frj rjfshgfk`y ejslmgje …th jgsurj tcft tcj sjrvlijr ifg… Qp_rhpjr`y jvf`uftj
f khrrhwjr wch sukolts fg fpp`liftlhg dhr f `hss oltlmftlhg dhr f`` `hss oltlmftlhg hptlhgs dhr wclic tcj khrrhwjr ofy
kj j`lmlk`j pursufgt th fgy rjqulrjojgts jstfk`lscje ky tcj hwgjr hr fsslmgjj hd tcj khrrhwjr“s ohrtmfmj `hfg. 6;
I.D.[. §§ 6>;5.93(f) & (k)(;)(v). Ucls lgi`uejs jvf`uftlhg prhijeurjs tcft frj `jgejr spjildli fge frj ght lophsje ky6; I.D.[. § 6>;5.56. 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 93(k)(;)(v) ’ 6.
669 6; I.D.[. § 6>;5.56(i)(6)(l).
665 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(i)(6) ’ 6.
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99 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
JTF@ZFULHG HD IHO^@JUJ F^^@LIFULHGY [JIJLTJE 9= EF\Y H[ @JYY KJDH[J
FG\ YICJEZ@JE DH[JI@HYZ[J YF@J
Ld tcj khrrhwjr sukolts f ihop`jtj ̀ hss oltlmftlhg fpp`liftlhg 9= efys hr @JYY kjdhrj f
dhrji`hsurj sf`j, tcj sjrvlijr ehjs GHU cfvj th dh``hw tcj ̀ hss oltlmftlhg rjqulrjojgts lg
6>;5.56 wltc rjspjit th tcft fpp`liftlhg.
66:
Ucj lgvjsthrs hr hwgjr hr fsslmgjj hd tcj ohrtmfmj ofy cfvj rjqulrjojgts dhr ejf`lgm wltc `hss
oltlmftlhg fpp`liftlhgs tcft frj rjijlvje 9= efys hr `jss kjdhrj f dhrji`hsurj sf`j. Ld tcls ls tcj
ifsj tcj sjrvlijr oust oflgtflg ph`liljs fge prhijeurjs tcft frj rjfshgfk`y ejslmgje th fklej
ky suic rjqulrjojgts.664
U[FGYDJ[ HD YJ[TLILGM ]CL@J IHO^@JUJ @HYY OLULMFULHG F^^@LIFULHG LY
KJLGM JTF@ZFUJE
Ld sjrvlilgm ls trfgsdjrrje wcl`j tcj khrrhwjr“s ihop`jtj `hss oltlmftlhg fpp`liftlhg ls kjlgmjvf`uftje, tcj trfgsdjrjj sjrvlijr oust mjt f`` tcj ehiuojgts fge lgdhroftlhg tcj khrrhwjr mfvj
th tcj h`e sjrvlijr fs pfrt hd tcj `hss oltlmftlhg prhijss, fge, ld tcj ehiuojgts ihgstltutj f
ihop`jtj ̀ hss oltlmftlhg fpp`liftlhg dhr tcj gjw sjrvlijr, trjft tcj ehiuojgts fge lgdhroftlhg
fs ld tcjy wjrj sukolttje th tcj gjw sjrvlijr hg tcj eftj tcft tcjy wjrj sukolttje th tcj h`e
sjrvlijr.66=
Ucj trfgsdjrjj sjrvlijr ‐schu`e ihgtlguj tcj jvf`uftlhg th tcj jxtjgt prfitlifk`j.‟663
66: 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(m) ’ 5.
664 6; I.D.[. §§ 6>;5.93(f) & (k)(;)(v)( ‐F sjrvlijr scf`` oflgtflg ph`liljs fge prhijeurjs tcft frj
rjfshgfk`y ejslmgje th… ^rhpjr`y jvf`uftj f khrrhwjr wch sukolts fg fpp`liftlhg dhr f `hss oltlmftlhg
hptlhg dhr f`` `hss oltlmftlhg hptlhgs dhr wclic tcj khrrhwjr ofy kj j`lmlk`j pursufgt th fgy rjqulrjojgts
jstfk`lscje ky tcj hwgjr hr fsslmgjj hd tcj khrrhwjr“s ohrtmfmj `hfg fge, wcjrj fpp`lifk`j, lg
fiihrefgij wltc tcj rjqulrjojgts hd § 6>;5.56.‟) fge 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(m) ’
5 (‐Yuic jvf`uftlhg ofy kj sukbjit th rjqulrjojgts fpp`lifk`j th f rjvljw hd f `hss oltlmftlhg fpp`liftlhg
sukolttje ky f khrrhwjr 9= efys hr `jss kjdhrj f dhrji`hsurj sf`j.‟).
66= 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(l) ’ ;.
663 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(l) ’ ;.
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95 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
DFILF@@\ IHO^@JUJ F^^@LIFULHGY H[ YZ^^@JOJGULGM F IHO^@JUJ
F^^@LIFULHG
Ucj fiaghw`jemjojgt `jttjr drho tcj sjrvlijr oust `lst f`` tcj olsslgm lgdhroftlhg rjqulrje th
ihop`jtj tcj khrrhwjr“s `hss oltlmftlhg fpp l̀iftlhg, ld fgy. Chwjvjr, f sjrvlijr ofy `ftjr
ejtjrolgj feeltlhgf` lgdhroftlhg hr ihrrjitje ehiuojgts frj gjijssfry th ihop`jtj f ̀ hssoltlmftlhg fpp`liftlhg. Ucj dfilf``y ihop`jtj prhvlslhg hd tcj rjmu`ftlhg jxp`flgs wcft tcj
sjrvlijr oust eh, fge wcft prhtjitlhgs frj mlvjg th f khrrhwjr lg suic f sltuftlhg.66<
Ld f khrrhwjr cfs sukolttje f`` tcj lgdhroftlhg rjqujstje lg tcj fiaghw`jemjojgt `jttjr (ld
fgy), hr tcj fiaghw`jemojgt ̀ jttjr ele ght rjqujst fgy feeltlhgf` lgdhroftlhg, kut tcj sjrvlijr
`ftjr ejtjrolgjs feeltlhgf` lgdhroftlhg hr ihrrjitje ehiuojgtftlhg ls rjqulrje th ihop`jtj tcj
fpp`liftlhg, tcj fpp`liftlhg oust kj ihgslejrje dfilf``y ihop`jtj.
Ucj sjrvlijr oust prhopt`y rjqujst tcj olsslgm lgdhroftlhg hr ihrrjitje ehiuojgts. Ucj
sjrvlijr oust trjft tcj fpp`liftlhg fs tchumc lt wfs ihop`jtj dhr tcj purphsjs hd tcj dhrji`hsurj
prhtjitlhgs lg 6>;5.56(d)(;) fge (m) (sjj Dhrji`hsurj ̂ rhclkltlhgs lg Yjitlhg ; hd tcls mulej)
ugtl` tcj khrrhwjr ls mlvjg f rjfshgfk`j hpphrtuglty th ihop`jtj tcj fpp`liftlhg.
Ld f khrrhwjr ihop`jtjs tcj fpp`liftlhg eurlgm tcls pjrlhe2
Ucj dhrji`hsurj prhtjitlhgs wl`` ihgtlguj1
Ucj fpp`liftlhg oust kj ihgslejrje ihop`jtj fs hd tcj eftj lt wfs dfilf``y ihop`jtj dhr
tcj dh``hwlgm purphsjs2
Ejtjrolglgm ld f khrrhwjr ofy fppjf` tcj ejtjrolgftlhg th ejgy f khrrhwjr dhr fgy
trlf` hr pjrofgjgt ̀ hfg oheldliftlhg prhmrfo fvfl`fk`j th tcj khrrhwjr pursufgt th
6>;5.56(c)1
Ejtjrolglgm tcj olglouo fohugt hd tloj f khrrhwjr cfs th fiijpt hr rjbjit fg hddjr
hd f `hss oltlmftlhg hptlhg pursufgt th 6>;5.56(j).
Ucj 9> efy jvf`uftlhg tloj`lgj (rjqulrje ky 6>;5.56(i)) wl`` ght kjmlg ugtl` tcj eftj tcj
fpp`liftlhg ls fituf``y ihop`jtj.
66< 6; I.D.[. § 6>;5.56(i)(;)(lv).
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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9: IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
[JTLJ] HD LGIHO^@JUJ F^^@LIFULHGY
Jxijpt lg tcj twh sltuftlhgs lejgtldlje kj`hw, tcj sjrvlijr ifgght jvfej lts hk`lmftlhgs th
jvf`uftj f ihop`jtj `hss oltlmftlhg fpp`liftlhg ky ‐hddjrlgm f ̀ hss oltlmftlhg hptlhg kfsje uphg
fg jvf`uftlhg hd fgy lgdhroftlhg prhvleje ky f khrrhwjr lg ihggjitlhg wltc fg lgihop`jtj `hssoltlmftlhg fpp`liftlhg.‟
6;>
Lg tcj dh``hwlgm twh sijgfrlhs f sjrvlijr ifg hddjr f `hss oltlmftlhg hptlhg kfsje hg fg
jvf`uftlhg hd fg lgihop`jtj fpp`liftlhg2
6. @loltje Ilriuostfgij dhr jvf`uftlgm fg lgihop`jtj fpp`liftlhg 6 ’ fpp`liftlhg lgihop`jtj
dhr f slmgldlifgt pjrlhe hd tloj2
Ld f sjrvlijr cfs du`dl``je lts euj el`lmjgij hk`lmftlhgs th cj`p tcj khrrhwjr ihop`jtj tcj
`hss oltlmftlhg fpp`liftlhg, fge tcj fpp`liftlhg rjoflgs lgihop`jtj dhr f ‐slmgldlifgt
pjrlhe hd tloj ugejr tcj ilriuostfgijs,‟ tcj sjrvlijr ls pjrolttje th jvf`uftj tcj
lgihop`jtj fpp`liftlhg fge hddjr f `hss oltlmftlhg p`fg th tcj khrrhwjr.6;6
]cft ls f ‐slmgldlifgt pjrlhe hd tloj‟ ofy vfry, tfalgm lgth ihgslejrftlhg tclgms
suic fs tcj ‐tlolgm hd tcj dhrji`hsurj prhijss.‟6;;
Jxfop`j2 fg fpp`liftlhg tcft rjoflgs lgihop`jtj dhr 6: efys whu`e kj ohrj
slmgldlifgt ld tcj khrrhwjr wfs :> efys kjdhrj f dhrji`hsurj sf`j, fs hpphsje th
`jss tcfg 6;> efys ej`lgqujgt hg tcj ohrtmfmj.
;. @loltje Ilriuostfgij dhr jvf`uftlgm fg lgihop`jtj fpp`liftlhg ; ’ Ychrt-tjro cj`p
F sjrvlijr ls pjrolttje th ‐hddjr f schrt-tjro pfyojgt dhrkjfrfgij prhmrfo th f
khrrhwjr kfsje uphg fg jvf`uftlhg hd fg lgihop`jtj `hss oltlmftlhg fpp`liftlhg.‟6;9
6;> 6; I.D.[. § 6>;5.56(i)(;).
6;6 6; I.D.[. § 6>;5.56(i)(;)(ll).
6;; 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(i)(;)(ll) ’ 6.
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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94 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
F schrt-tjro pfyojgt dhrkjfrfgij prhmrfo ls ‐f ̀ hss oltlmftlhg hptlhg dhr
wclic f sjrvlijr f``hws f khrrhwjr th dhrmh ofalgm ijrtflg pfyojgts hr phrtlhgs
hd pfyojgts dhr f pjrlhe hd tloj‟ ’ ght `hgmjr tcfg 4 ohgtcs.6;5
F rjvljw hd tcj khrrhwjr“s lgihop`jtj `hss oltlmftlhg fpp`liftlhg ls wltclg tcj sjrvlijr“s
elsirjtlhg, fge ls ght rjqulrje ky 6; I.D.[. 6>;5.56 (f`tchumc suic f rjvljw ofy kj rjqulrje ky
tcj hwgjr hr fsslmgjj hd f ohrtmfmj `hfg).6;:
6.:.< Ytjp glgj ’ Ucj sjrvlijr hddjrs hr ejgljs f `hssoltlmftlhg hptlhg th tcj khrrhwjr
]ltclg 9> efys hd rjijlvlgm f ihop`jtj fpp`liftlhg tcj sjrvlijr oust mlvj tcj khrrhwjr f wrlttjg
ghtlij.6;4
Ucj ihgtjgt hd tcls ghtlij ejpjges hg wcjtcjr f `hss oltlmftlhg hddjr ls ofej hr ght.
LD FG HDDJ[ LY OFEJ
Ld fg hddjr ls ofej tcj wrlttjg ghtlij oust2
Yfy wcft ̀ hss oltlmftlhg hddjrs tcj sjrvlijr ls ofalgm. 6;=
Ghtldy tcj khrrhwjr hd ‐tcj fohugt hd tloj tcj khrrhwjr cfs, th fiijpt hr rjbjit tcj hddjr
hd f `hss oltlmftlhg prhmrfo fs prhvleje dhr lg Q6; I.D.[. 6>;5.56(j)_‟.6;3
Fg hddjr tcft lgvh`vjs ghg-choj rjtjgtlhg, suic fs f schrt sf`j, ifg kj
ihgeltlhgje hg rjijlpt hd durtcjr lgdhroftlhg ‐ght lg tcj khrrhwjr“s phssjsslhg
fge gjijssfry th jstfk`lsc tcj pfrfojtjrs hd f sjrvlijr“s hddjr.‟6;<
6;9 6; I.D.[. § 6>;5.56(i)(;)(lll).
6;5 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(i)(;)(lll) ’ 6.
6;: 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(i)(;)(l) ’ ;.
6;4 6; I.D.[. § 6>;5.56(i)(6)(ll).
6;= 6; I.D.[. § 6>;5.56(i)(6)(ll).
6;3 6; I.D.[. § 6>;5.56(i)(6)(ll).
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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9= IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Jxfop`j2 tcj sjrvlijr olmct hddjr tcj khrrhwjr tcj icfgij th jgtjr lgth f `lstlgm
dhr f schrt sf`j, kut stftj tcft ‐tcj spjildlis hd fg fiijptfk`j schrt sf`j
trfgsfitlhg ofy kj sukbjit th durtcjr lgdhroftlhg hktflgje drho fg fpprflsf` hr
tlt`j sjfric.‟ 69>
LD UCJ F^^@LIFGU LY EJGLJE DH[ FG\ FTFL@FK@J @HFG OHELDLIFULHG ^[HM[FO
Ld tcj fpp`lifgt ls ejglje dhr fgy fvfl`fk`j ̀ hfg oheldliftlhg prhmrfo tcj wrlttjg ghtlij oust
ojjt tcj dh``hwlgm rjqulrjojgts2 696
Ucj ghtlij oust mlvj spjildli rjfshgs dhr ejglf` ld tcj khrrhwjr“s fpp`liftlhg ls
ejglje dhr fgy `hfg oheldliftlhg prhmrfo (trlf` hr pjrofgjgt).69;
Ld tcj khrrhwjr ls rjbjitje kjifusj hd lgvjsthr hr ohrtmfmj hwgjr rjqulrjojgts, tcj
sjrvlijr cfs th lejgtldy tcj spjildli hwgjr, fsslmgjj, lgvjsthr hr mufrfgthr wchsj
ru`js ofgeftje tcj rjbjitlhg, fge spjildlif``y lejgtldy tcj rjqulrjojgt tcft ls tcj
kfsls hd tcj ejglf`.
Lt ls ght suddliljgt dhr tcj sjrvlijr th sfy tcft ejglf` hd tcj oheldliftlhg ls kfsje
hg ‐fg lgvjsthr rjqulrjojgt.‟699
Ld f khrrhwjr ls hddjrje hgj `hfg oheldliftlhg hptlhg kut ejglje htcjrs kjifusj tcj
hwgjr hr fsslmgjj cfs f ru`j tcft ld tcj khrrhwjr quf`ldljs dhr hgj oheldliftlhg tcj
khrrhwjr ifgght quf`ldy dhr htcjr hptlhgs rfgaje kj`hw tcj hddjrje hptlhg, tcj
sjrvlijr slop`y cfs th tj`` tcj khrrhwjr tcft tcj khrrhwjr wfs ejglje htcjr hptlhgs
kjifusj ‐tcj lgvjsthr“s rjqulrjojgts lgi`uej tcj usj hd suic f rfgalgm fge tcft fg
6;< 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(i)(6) ’ 9.
69> 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(i)(6) ’ 9.
696 ‐F sjrvlijr“s ejtjrolgftlhg ght th hddjr f khrrhwjr f `hfg oheldliftlhg fvfl`fk`j th tcj khrrhwjr
ihgstltutjs f ejglf` hd tcj khrrhwjr dhr tcft `hfg oheldliftlhg hptlhg,‟ jvjg ld htcjr hddjrs frj ofej th tcj khrrhwjr.‟ 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(e) ’ 9.
69; 6; I.D.[. § 6>;5.56(e).
699 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(e) ’ 6.
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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93 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
hddjr hd f `hfg oheldliftlhg hptlhg gjijssfrl`y rjsu`ts lg f ejglf` dhr fgy htcjr `hfg
oheldliftlhg hptlhgs kj`hw tcj hptlhg dhr wclic tcj khrrhwjr ls j`lmlk`j lg tcj
rfgalgms.‟ 695
‐Ld f trlf` hr pjrofgjgt ̀ hfg oheldliftlhg ls ejglje kjifusj hd f gjt prjsjgt vf`uj
if`iu`ftlhg,‟ tcj sjrvlijr cfs th prhvlej tcj khrrhwjr wltc tcj lgputs usje lg tcj gjt
prjsjgt vf`uj if`iu`ftlhg. 69:
Ld tcj sjrvlijr cfs vfrlhus irltjrlf dhr jvf`uftlgm f khrrhwjr dhr f `hfg oheldliftlhg,
fge tcj khrrhwjr ls rjbjitje kfsje hg hgj irltjrlhg, tcj sjrvlijr ehjs ght cfvj th
ejtjrolgj wcjtcjr tcj khrrhwjr whu`e cfvj kjjg rjbjitje kfsje hg fgy hd tcj htcjr
irltjrlf. ]cjg tcj sjrvlijr tj``s tcj khrrhwjr wcy tcj khrrhwjr wfs rjbjitje dhr `hss
oltlmftlhg, lt hg`y cfs th mlvj tcj khrrhwjr tcj ‐rjfshg hr rjfshgs wltc rjspjit th
w clic tcj khrrhwjr wfs fituf``y jvf`uftje fge rjbjitje,‟ fge tj`` tcj khrrhwjr tcft
tcj khrrhwjr wfs ght jvf`uftje hg tcj htcjr irltjrlf dhr f `hfg oheldliftlhg.694
Ucj sjrvlijr cfs th ghtldy tcj khrrhwjr hd fgy rlmcts th fppjf` tcj ejilslhg,
rjqulrjojgts dhr fppjf`lgm, fge tcj tloj tcj khrrhwjr cfs dhr fppjf`lgm. 69=
6.:.6> Ytjp tjg ’Khrrhwjr“s fiijptfgij hr rjbjitlhg hd fghddjr ofej ky tcj sjrvlijr
Hgij fg hddjr ls ofej tcj khrrhwjr cfs th fiijpt hr rjbjit tcj sjrvlijr“s ̀ hss oltlmftlhg hddjr.
Ld tcj sjrvlijr ejilejs th hddjr f `hss oltlmftlhg hptlhg th tcj khrrhwjr, tcj sjrvlijr ofy
prjsirlkj f ejfe`lgj ky wclic tcj khrrhwjr oust fiijpt hr rjbjit tcj hddjr. Ucj olglouo
`jgmtc hd tloj f sjrvlijr ofy mlvj tcj khrrhwjr th fiijpt hr rjbjit tcj sjrvlijr“s hddjr vfrljs
695 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(e) ’ 6.
69: 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(e) ’ ;.
694 6; I.D.[. § 6>;5.56(e) fge Ihoojgt 56(e) ’ 5.
69= 6; I.D.[. § 6>;5.56(e)1 6; I.D.[. § 6>;5.56(i)(6)(ll).
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9< IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
ejpjgelgm hg tcj guokjr hd efys kjtwjjg tcj eftj tcj sjrvlijr rjijlvjs f ihop`jtj ̀ hss
oltlmftlhg fpp`liftlhg drho tcj khrrhwjr fge tcj eftj hd f dhrji`hsurj sf`j.
Ld gh dhrji`hsurj sf`j ls sjt ft tcj tloj tcj khrrhwjr sukolts f ihop`jtj `hss
oltlmftlhg fpp`liftlhg, tcj `hss oltlmftlhg fpp`liftlhg ls trjftje fs ld lt wfs rjijlvje
ky tcj sjrvlijr ohrj tcfg <> efys kjdhrj fgy dhrji`hsurj sf`j.693
Ucls trjftojgt
rjoflgs truj jvjg ld f dhrji`hsurj sf`j ls `ftjr fituf``y sicjeu`je hr rj-sicjeu`je. 69<
ULOLGM HD KH[[H]J[“Y FIIJ^UFGIJ/[JBJIULHG
Ld tcj ihop`jtje `hss oltlmftlhg fpp`liftlhg wfs rjijlvje ky tcj sjrvlijr <> efys hr ohrj kjdhrj
tcj dhrji`hsurj sf`j hr kjdhrj tcj eftj dhr f dhrji`hsurj sf`j ls sjt, tcj sjrvlijr cfs th mlvj tcj
khrrhwjr ft `jfst 65 efys fdtjr tcj sjrvlijr prhvlejs tcj hddjr th fiijpt hr rjbjit tcj hddjr.65>
Ld tcj ihop`jtje ̀ hss oltlmftlhg fpp`liftlhg wfs rjijlvje ky tcj sjrvlijr eurlgm tcj pjrlhe tcft
ls `jss tcfg <> fge ohrj tcfg 9= efys kjdhrj tcj dhrji`hsurj sf`j ’ tcj sjrvlijr cfs th mlvj tcj
khrrhwjr ft `jfst = efys fdtjr tcj sjrvlijr prhvlejs tcj hddjr th fiijpt hr rjbjit tcj hddjr.656
Ucj ru`j ehjs ght lgi`uej fg jxp`lilt ejdlgltlhg hd ‐prhvlejs.‟
JSUJGYLHG UH FIIJ^U H[ [JBJIU @HYY OLULMFULHGY ^@FGY ZGEJ[ IJ[UFLG
IL[IZOYUFGIJY
Ld tcj ihop`jtje `hss oltlmftlhg fpp`liftlhg wfs rjijlvje ky tcj sjrvlijr <> efys hr ohrj kjdhrj
tcj dhrji`hsurj sf`j, hr kjdhrj tcj eftj dhr f dhrji`hsurj sf`j ls sjt, tcj khrrhwjr wfs ejglje dhr f
trlf` hr pjrofgjgt ̀ hfg oheldliftlhg prhmrfo, fge tcj khrrhwjr fppjf`s tcj ejglf` wltclg 65
efys, tcj ejfe`lgj dhr tcj khrrhwjr th fiijpt fgy hrlmlgf` hr gjw`y hddjrje ̀ hss oltlmftlhg
693 6; I.D.[. § 6>;5.56(k)(9) fge Ihoojgt 56(k)(9) ’ 6.
69< 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(k)(9) ’ ;.
65> 6; I.D.[. § 6>;5.56(j)(6)1 6; I.D.[. § 6>;5.56(k)(9) fge Ihoojgts 56(k)(9) ’ 6&;.
656 6; I.D.[. § 6>;5.56(j)(6).
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5> IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
p`fg(s) ls jxtjgeje th 65 efys fdtjr tcj sjrvlijr mlvjs tcj khrrhwjr ghtlij hd tcj fppjf`
ejilslhg.65;
IHGYJVZJGIJY HD GHU [JY^HGELGM UH @HYY OLULMFULHG HDDJ[
Ld tcj khrrhwjr ehjs ght rjsphge ky tcj ejfe`lgj dhr fiijptfgij mlvjg ky tcj sjrvlijr, f sjrvlijr
ifg trjft tcls fs f rjbjitlhg hd tcj hddjr, jxijpt lg twh ilriuostfgijs.659
Jxijptlhg 6- Jddjit hd pfyojgt ky khrrhwjr2 F sjrvlijr ifgght trjft tcj khrrhwjr“s sl`jgij fs
rjbjitlhg hd f trlf` `hfg oltlmftlhg hddjr ld tcj khrrhwjr ‐sukolts f pfyojgt tcft whu`e kj hwje‟
ugejr tcj hddjrje ̀ hfg oltlmftlhg p`fg wltclg tcj tloj tcj khrrhwjr cfe th fiijpt tcj ̀ hfg hddjr.
655
Ld tcj khrrhwjr ehjs sukolt f pfyojgt ugejr tcj hddjrje p`fg lg tcj tloj rjqulrje tcj
sjrvlijr oust mlvj tcj khrrhwjr ‐f rjfshgfk`j pjrlhe hd tloj th du`dl`` fgy rjoflglgm
rjqulrjojgts hd tcj sjrvlijr dhr fiijptfgij hd tcj trlf` ̀ hfg oheldliftlhg p`fg kjyhge‟
tcj tlojs elitftje ky tcj rjmu`ftlhg. 65:
Jxijptlhg ; ’ Jddjit hd ijrtflg fppjf`s2 Ld tcj ihop`jtje ̀ hss oltlmftlhg fpp`liftlhg wfs rjijlvje
ky tcj sjrvlijr <> efys hr ohrj kjdhrj tcj dhrji`hsurj sf`j, hr kjdhrj tcj eftj dhr f dhrji`hsurj
sf`j ls sjt, tcj khrrhwjr wfs ejglje dhr f trlf` hr pjrofgjgt `hfg oheldliftlhg prhmrfo, fge tcj
khrrhwjr fppjf`s tcj ejglf` wltclg 65 efys, tcj ejfe`lgj dhr tcj khrrhwjr th fiijpt fgy hrlmlgf̀
hr gjw`y hddjrje ̀ hss oltlmftlhg p`fg(s) ls jxtjgeje th 65 efys fdtjr tcj sjrvlijr mlvjs tcj
khrrhwjr ghtlij hd tcj fppjf` ejilslhg.654
65; 6; I.D.[. § 6>;5.56(j)(;)(lll)1 6; I.D.[. § 6>;5.56(i)(6)(ll)1 6; I.D.[. § 6>;5.56(c)(5).
659 6; I.D.[. § 6>;5.56(j)(;)(l).
655 6; I.D.[. § 6>;5.56(j)(;)(ll).
65: 6; I.D.[. § 6>;5.56(j)(;)(ll).
654 6; I.D.[. § 6>;5.56(j)(;)(lll)1 6; I.D.[. § 6>;5.56(i)(6)(ll)1 6; I.D.[. § 6>;5.56(c)(5).
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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56 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
6.:.66 Khrrhwjr“s fppjf` rlmcts ld `hss oltlmftlhg ls ejglje
Ld tcj sjrvlijr cfs ejglje f khrrhwjr f `hfg oheldliftlhg, tcj khrrhwjr ofy kj fk`j th fppjf`
tcj sjrvlijr“s ejglf`. Ucj rjmu`ftlhg ehjs ght prhvlej fg fppjf` rlmct dhr fgy htcjr `hss
oltlmftlhg ejglf` (j.m., f schrt sf`j).
]CH IFG F^^JF@
F khrrhwjr wchsj ihop`jtj `hss oltlmftlhg fpp`liftlhg rjsu t̀s lg f ejglf` dhr fgy `hfg
oheldliftlhg cfs f rlmct th fppjf` tcj ejglf` ld tcj sjrvlijr rjijlvje tcj ihop`jtj ̀ hss oltlmftlhg
fpp`liftlhg <> efys hr ohrj kjdhrj f dhrji`hsurj sf`j hr kjdhrj tcj eftj dhr f dhrji`hsurj sf`j ls
sjt.65=
Ld tcj khrrhwjr ls ejglje f `hss oltlmftlhg hptlhg htcjr tcfg f `hfg oheldliftlhg, suic fs f schrt
sf`j, tcj khrrhwjr ls ght jgtlt`je th fg fppjf`.
ULOLGM HD UCJ F^^JF@
Ucj fppjf` oust kj tfajg ‐wltclg 65 efys fdtjr tcj sjrvlijr prhvlejs‟ tcj wrlttjg ghtlij th tcj
khrrhwjr tj`̀ lgm tcj khrrhwjr tcft tcj `hss oltlmftlhg fpp l̀iftlhg cfs kjjg ejglje.653
Ucj ru`j
ehjs ght lgi`uej fg jxp`lilt ejdlgltlhg hd ‐prhvlejs.‟
]CH IHGEZIUY UCJ F^^JF@
Ucj fppjf` oust kj ihgeuitje ky pjrshggj` wch wjrj ght rjsphgslk`j dhr jvf`uftlgm tcj `hss
oltlmftlhg fpp`liftlhg lg tcj dlrst p`fij. 65<
F supjrvlshr hd tcj pjrshggj` wch jvf`uftje tcj fpp`liftlhg ofy pjrdhro tcj fppjf̀ jvf`uftlhg
sh ̀ hgm fs tcj supjrvlshr wfs ght ‐elrjit`y lgvh`vje lg tcj lgltlf` jvf`uftlhg hd tcj khrrhwjr“s
ihop`jtj ̀ hss oltlmftlhg fpp`liftlhg.‟6:>
65= 6; I.D.[. § 6>;5.56(c)(6)1 6; I.D.[. § 6>;5.56(k)(9) fge Ihoojgts 56(k)(9) ’ 6&;.
653 6; I.D.[. § 6>;5.56(c)(;).
65< 6; I.D.[. § 6>;5.56(c)(9).
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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5; IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
GHULDLIFULHG ]CJG F^^JF@ LY DLGLYCJE
]ltclg 9> efys hd tcj khrrhwjr ofalgm tcj fppjf` tcj sjrvlijr cfs th ghtldy tcj khrrhwjr lg
wrltlgm wcjtcjr lt wl`` hddjr f `hss oltlmftlhg hptlhg hr ght.6:6
Ld fg hddjr ls ofej tcj sjrvlijr cfs th tj`` tcj khrrhwjr chw `hgm tcj khrrhwjr cfs thfiijpt hr rjbjit tcj hddjr hr prlhr hddjrs.
6:;
Ucj sjrvlijr cfs th mlvj tcj khrrhwjr ft `jfst 65 efys th fiijpt hr rjbjit fgy
hddjr.6:9
Ucj sjrvlijr“s ejilslhg hg fppjf` ls ght fppjf`fk`j fgy durtcjr. 6:5
6.4 Hddjrs hd `hss oltlmftlhg wcjrj tcjkhrrhwjr cfs ght fpp`lje dhr `hssoltlmftlhg hr wcjrj tcj khrrhwjr cfssukolttje fg lgihop`jtj `hss oltlmftlhgfpp`liftlhg kut tcj hddjr ls ght kfsje hgtcls lgihop`jtj fpp`liftlhg
6:> 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(c)(9) ’ 6.
6:6 6; I.D.[. § 6>;5.56(c)(5).
6:; 6; I.D.[. § 6>;5.56(c)(5).
6:9 6; I.D.[. § 6>;5.56(c)(5).
6:5 6; I.D.[. § 6>;5.56(c)(5).
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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59 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
F sjrvlijr ls drjj th hddjr f `hss oltlmftlhg hptlhg th f khrrhwjr wch cfs ght fpp`lje dhr `hss
oltlmftlhg hr wch cfs fpp`lje dhr `hss oltlmftlhg kut cfs fg lgihop`jtj fpp`liftlhg, wcjrj tcj
hddjr ls ght kfsje hg wcft ls lg tcj lgihop`jtj fpp`liftlhg.6::
Fg jxfop`j hd tcls olmct kj f `hss oltlmftlhg prhmrfo hddjrje th f`` khrrhwjrs wch
frj f ijrtflg guokjr hd efys ej`lgqujgt. 6:4
Ld f prhmrfo `laj tcls ls hddjrje, tcj sjrvlijr ehjs ght gjje th ihop`y wltc tcj `hss oltlmftlhg
ru`js lg 6>;5.56 wltc rjspjit th tcft prhmrfo hddjr. 6:=
6.= Ucj sjrvlijr“s hk`lmftlhg th ihop`y wltc
tcj `hss oltlmftlhg ru`js ld tcj khrrhwjrcfs sjgt f ijfsj ihoougliftlhg wrltlgmth tcj sjrvlijr
Jvjg ld f sjrvlijr ls f ejkt ih``jithr fge tcj khrrhwjr cfs sjgt f ijfsj ihoougliftlhg
lgstruitlhg lg wrltlgm ugejr tcj DEI^F, tcj sjrvlijr oust ihop`y wltc tcj ̀ hss oltlmftlhg ru`js
lg 6>;5.56 ug`jss tcj khrrhwjr spjildlif``y wltcerfws tcj khrrhwjr“s ̀ hss oltlmftlhg
fpp`liftlhg.6:3
6:: 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(i)(;)(l) ’ 6.
6:4 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(i)(;)(l) ’ 6.
6:= 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(i)(;)(l) ’ 6.
6:3 ID^K ku``jtlg ;>69-6; ft 4, fvfl`fk`j ft cttp2//dl`js.ihgsuojrdlgfgij.mhv/d/;>696>XidpkXohrtmfmj-
sjrvlilgmXku``jtlg.ped .
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55 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
6.3 @lfkl`lty dhr dfl`urj th ihop`y wltc 6;I.D.[. 6>;5.56
Khrrhwjrs cfvj f prlvftj rlmct hd fitlhg th jgdhrij tcj `hss oltlmftlhg ru`js lg 6; I.D.[. 6>;5.56
ugejr tcj [jf` Jstftj Yjtt`jojgt ̂ rhijeurjs Fit, 6; Z.Y.I. ;4>:(d), wclic prhvlejs dhr
efofmjs, ihsts fge ftthrgjys djjs.
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5: IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
;. Dhrji`hsurj prhclkltlhgs^`jfsj rjdjrjgij sjitlhg 6.9 hd tcls mulej rjmfrelgm lejgtldylgm ajy eftjs dhr `hss oltlmftlhg fge
dhrji`hsurj.
;.6 Lgtrheuitlhg
;.6.6 Mjgjrf`
Lg mjgjrf`, sjrvlijrs oust ‐oflgtflg ph`liljs fge prhijeurjs tcft frj rjfshgfk`y ejslmgje …th
jgsurj tcft tcj sjrvlijr ifg2…(v) sukolt ehiuojgts hr dl`lgms rjqulrje dhr f dhrji`hsurj prhijss,
lgi`uelgm ehiuojgts hr dl`lgms rjqulrje ky f ihurt hd ihopjtjgt burlselitlhg, tcft rjd`jit
fiiurftj fge iurrjgt lgdhroftlhg fge tcft ihop`y wltc fpp`lifk`j `fw.‟6:<
Ucj Djejrf` rjmu`ftlhgs elsiussje cjrj frj ojfgt th kj olglouo rjqulrjojgts dhr sjrvlijrs,
fge stftjs ofy fehpt rjmu`ftlhgs tcft hddjr mrjftjr ihgsuojr prhtjitlhg.64> Lgelvleuf` ohrtmfmj
`jgejrs fge hwgjrs frj f`sh drjj th fehpt feeltlhgf` rjqulrjojgts dhr sjrvlijrs.
Yof`` sjrvlijrs eh ght cfvj th ihop`y wltc tcj `hss oltlmftlhg ru`js, jxijpt tcft sof`` sjrvlijrs
oust ihop`y wltc tcj rjqulrjojgts lg ;5 I.D.[. 6>;5.56(d)(6)(prhclkltlhg hg dhrji`hsurj
6:< 6; I.D.[. §§ 6>;5.93(f) & (k)(6)(v).
64> Ihgsuojr Dlgfgilf` ̂ rhtjitlhg Kurjfu, ;>69 [jf` Jstftj Yjtt`jojgt ̂ rhijeurjs Fit ([jmu`ftlhg S)
fge Urutc lg @jgelgm Fit ([jmu`ftlhg R) Ohrtmfmj Yjrvlilgm Dlgf` [u`js, Yof`` Jgtlty Ihop`lfgij Mulejft < (Bugj =, ;>69).
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54 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
rjdjrrf`, lgi`uelgm tcj 6;> -efy `lolt)646
fge ifgght ‐ofaj tcj dlrst ghtlij hr dl`lgm rjqulrje ky
fpp`lifk`j `fw dhr fgy buelilf` hr ghg-buelilf` dhrji`hsurj prhijss fge scf`` ght ohvj dhr
dhrji`hsurj buemojgt hr hrejr hd sf`j hr ihgeuit f dhrji`hsurj sf`j ld f khrrhwjr ls pjrdhrolgm
pursufgt th tcj tjros hd fg fmrjjojgt hg f `hss oltlmftlhg hptlhg.‟64;
;.6.; ]cft ehjs lt ojfg th ‐dl`j‟ f dhrji`hsurj
Lg tcls mulej tcj whre ‐dl`j‟ hr ‐dl`je‟ ls usje th rjprjsjgt tcj dh``hwlgm ru`js rjmfrelgm lgltlftlhg
hd tcj dhrji`hsurj prhijss.
F sjrvlijr ifgght ofaj ‐tcj dlrst ghtlij hr dl`lgm rjqulrje ky fpp`lifk`j `fw dhr fgy buelilf` hr
ghg- buelilf` dhrji`hsurj prhijss‟ ugtl` tcj khrrhwjr ls ohrj tcfg 6;> efys ej l̀gqujgt. F
sjrvlijr f`sh ifgght ofaj tcft dlrst ghtlij hr dl`lgm ld tcj khrrhwjr cfs dl`je f ihop`jtj `hss
oltlmftlhg fpp`liftlhg, ugtl` tcj sjrvlijr cfs dlgf``y ejglje tcj fpp`liftlhg (lgi`uelgm fgyfppjf`s, ld fpp`lifk`j)1 tcj khrrhwjr cfs rjbjitje f`` ̀ hss oltlmftlhgs tcj sjrvlijr hddjrje1 hr tcj
khrrhwjr cfs dfl`je th pjrdhro ugejr fg fmrjjojgt hg f `hss oltlmftlhg hptlhg.
‐]cjtcjr f ehiuojgt ls ihgslejrje tcj dlrst ghtlij hr dl`lgm ls ejtjrolgje hg tcj kfsls hd
dhrji`hsurj prhijeurjs ugejr tcj fpp`lifk`j Ytftj `fw.‟649
Lg f stftj wcjrj dhrji`hsurj ls lgltlftje ky ihurt prhijss, tcls ls tcj dlrst ehiuojgt
dl`je lg ihurt hr wltc fghtcjr buelilf` khey. 645
Lg f stftj wcjrj dhrji`hsurj ehjs ght rjqulrj f ihurt fitlhg, tcls whu`e kj tcj
‐jfr`ljst ehiuojgt rjqulrje th kj rjihreje hr puk`lscje th lgltlftj tcj dhrji`hsurj
prhijss.‟64:
646 6; I.D.[. § 6>;5.56(b)1 6; I.D.[. § 6>;5.56(d)(6)1 6; I.D.[. 6>;5.:(i) fge Ihoojgt :(i)(6)-6.
64; 6; I.D.[. § 6>;5.56(b)1 Ohrtmfmj Yjrvlilgm [u`js2 Ihvjrfmj, fvfl`fk`j ft 0
cttp2//dl`js.ihgsuojrdlgfgij.mhv/d/;>69>4XidpkXihopfrlshg-icfrtXsjrvlilgm-ru`js-fpp`lifkl`lty-rjmu`ftlhg-x-fge-rjmu`ftlhg-z.ped 71
649 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(d) ’ 6.
645 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(d) ’ 6(l).
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5= IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Lg f stftj wcjrj tcjrj ls gh ihurt dl`lgm fge gh ehiuojgt rjihreje hr puk`lscje, tcls
whu`e kj ‐tcj jfr l̀jst ehiuojgt tcft jstfk`lscjs, sjts, hr sicjeu`js f eftj dhr tcj
dhrji`hsurj sf`j.‟644
F ehiuojgt tcft oust kj sjgt th f ej`lgqujgt khrrhwjr kut ls ght lgltlf``y rjqulrje th
kj dl`je, rjihreje, hr puk`lscje ls ght f ‐dlrst ghtlij hr dl`lgm‟ bust kjifusj lt oust
`ftjr kj fttficje th fghtcjr ehiuojgt tcft LY rjqulrje th kj dl`je, rjihreje hr
puk`lscje th dhrji`hsj. 64=
;.; ]cjg ls f sjrvlijr prhclkltje drho dl`lgmf dhrji`hsurj fitlhg8
6;> EF\ ^[HCLKLULHG
F sjrvlijr, lgi`uelgm f sof̀ ` sjrvlijr,643
ifgght dl`j dhr fgy buelilf` hr ghg-buelilf` dhrji`hsurj
eurlgm tcj dlrst 6;> efys tcft tcj khrrhwjr ls ej`lgqujgt.64<
Jxijptlhgs th tcj 6;>-efy ru`j2
F sjrvlijr IFG dhrji`hsj shhgjr tcfg 6;> efys fdtjr ej`lgqujgiy ld tcj dfl`urj th pfy
ls kfsje hg f khrrhwjr“s vlh`ftlhg hd f euj hg sf`j i`fusj.
6=>
F sjrvlijr IFG dhrji`hsj shhgjr tcfg 6;> efys fdtjr ej`lgqujgiy ld tcj sjrvlijr ls
bhlglgm f dhrji`hsurj hd f sukhrelgftj `ljgch`ejr. 6=6
64: 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(d) ’ 6(ll).
644 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(d) ’ 6(lll).
64= 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(d) ’ 6(lv).
643 6; I.D.[. § 6>;5.56(b).
64< 6; I.D.[. § 6>;5.56(d)(6)(l).
6=> 6; I.D.[. § 6>;5.56(d)(6)(ll).
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53 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucls ru`j fpp`ljs th `hfgs tcft frj ej`lgqujgt wcjg tcj gjw ru`js mh lgth jddjit hg Bfgufry 6>,
;>65.
^[HCLKLULHG HG DL@LGM DH[JI@HYZ[J EZ[LGM JTF@ZFULHG HD IHO^@JUJ @HYY
OLULMFULHG F^^@LIFULHG
F sjrvlijr, wch ls ght f sof`` sjrvlijr, 6=;
ifgght dl`j dhr fgy buelilf` hr ghg-buelilf` dhrji`hsurj
ld tcj khrrhwjr sukolts f ihop`jtj `hss oltlmftlhg fpp`liftlhg kjdhrj f dhrji`hsurj ls dl`je.6=9
Ucls prhclkltlhg fpp`ljs wcjtcjr tcj ihop`jtje ̀ hss oltlmftlhg fpp`liftlhg wfs dl`je ky tcj
khrrhwjr eurlgm tcj dlrst 6;> efys tcft tcj khrrhwjr ls ej`lgqujgt hr fgy tloj fdtjr tcj dlrst 6;>
efys kut kjdhrj f dhrji`hsurj ls dl`je.6=5
Ucls prhklclkltlhg hg dl`lgm dhrji`hsurj `fsts ugtl` hgj hd tcj dh``hwlgm cfs cfppjgje2
Ucj sjrvlijr cfs ejglje tcj khrrhwjr“s fpp`liftlhg dhr ̀ hss oltlmftlhg fge
tcj fppjf` prhijss ls ght fvfl`fk`j th tcj khrrhwjr wchsj ̀ hss oltlmftlhg
fpp`liftlhg wfs ejglje16=:
hr
tcj tloj dhr fppjf` hd tcj ejglf` cfs jxplrje16=4
hr
tcj khrrhwjr cfs fppjf`je f ̀ hss oltlmftlhg ejglf` fge tcj fppjf` wfs ejglje.6==
Ucj khrrhwjr cfs rjbjitje f`` `hss oltlmftlhg hptlhgs hddjrje th tcj khrrhwjr ky tcj
sjrvlijr1 6=3
hr
6=6 6; I.D.[. § 6>;5.56(d)(;).
6=; 6; I.D.[. § 6>;5.56(b).
6=9 6; I.D.[. § 6>;5.56(d)(;)(l).
6=5 6; I.D.[. § 6>;5.56(d)(;)(l).
6=: 6; I.D.[. § 6>;5.56(d)(;)(l).
6=4 6; I.D.[. § 6>;5.56(d)(;)(l).
6== 6; I.D.[. § 6>;5.56(d)(;)(l).
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5< IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucj khrrhwjr ehjs ght pjrdhro fs rjqulrje ugejr f `hss oltlmftlhg fmrjjojgt.6=<
F khrrhwjr LY pjrdhrolgm eurlgm tcj `lstlgm hr ofrajtlgm pjrlhe hd f schrt sf`j
hr htcjr slol`fr fmrjjojgt.63>
F khrrhwjr ofy kj ejjoje th cfvj dfl`je th pjrdhro ld tcjrj ls gh fpprhvjeschrt sf`j trfgsfitlhg ft tcj jge hd tcj `lstlgm hr ofrajtlgm pjrlhe.
636
^[HCLKLULHG HG DL@LGM DH[JI@HYZ[J LD UCJ KH[[H]J[ LY ^J[DH[OLGM
^Z[YZFGU UH F YCH[U-UJ[O ^F\OJGU DH[KJF[FGIJ ^[HM[FO H[ F @HYY
OLULMFULHG FM[JJOJGU
F sjrvlijr ifgght dl`j dhr fgy buelilf` hr ghg-buelilf` dhrji`hsurj ft fgy tloj ld tcj khrrhwjr ls
pjrdhrolgm pursufgt th f schrt-tjro pfyojgt dhrkjfrfgij prhmrfo.63;
F schrt-tjro pfyojgt dhrkjfrfgij prhmrfo ls ‐f `hss oltlmftlhg hptlhg dhr wclic f
sjrvlijr f``hws f khrrhwjr th dhrmh ofalgm ijrtflg pfyojgts hr phrtlhgs hd pfyojgts
dhr f pjrlhe hd tloj ’ ght `hgmjr tcfg 4 ohgtcs.639
F sjrvlijr ifgght dl`j dhr fgy buelilf` hr ghg-buelilf` dhrji`hsurj ld f khrrhwjr ls pjrdhrolgm
pursufgt th tcj tjros hd f `hss oltlmftlhg fmrjjojgt. 635
6=3 6; I.D.[. § 6>;5.56(d)(;)(ll).
6=< 6; I.D.[. § 6>;5.56(d)(;)(lll).
63> 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(m)(9) ’ 6.
636 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(m)(9) ’ ;.
63; 6; I.D.[. § 6>;5.56(i)(;)(lll).
639 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 56(i)(;)(lll) ’ 6.
635 6; I.D.[. § 6>;5.56(d)(;)(lll)1 6; I.D.[. § 6>;5.56 (m)(9)1 6; I.D.[. § 6>;5.56(b).
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:> IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
;.9 ]cft cfppjgs ld tcj khrrhwjr sukolts fihop`jtj `hss oltlmftlhg fpp`liftlhgfdtjr dhrji`hsurj cfs kjjg dl`je8
;.9.6 Ohrj tcfg 9= efys kjdhrj f dhrji`hsurj sf`j
Ld f dhrji`hsurj cfs f`rjfey kjjg dl`je, FGE lt ls ohrj tcfg 9= efys kjdhrj f dhrji`hsurj sf`j,
FGE tcj khrrhwjr sukolts f ihop`jtj ̀ hss oltlmftlhg fpp`liftlhg, f sjrvlijr ifgght ‐ohvj dhr f
dhrji`hsurj buemojgt Qlgi`uelgm f elsphsltlvj ohtlhg ̀ laj f ohtlhg dhr ejdfu`t buemojgt, hg tcj
p`jfelgms hr suoofry buemojgt_ hr hrejr hd sf`j, hr ihgeuit f dhrji`hsurj sf`j‟63:
ugtl` hgj hd
tcj dh``hwlgm cfs cfppjgje2
Ucj sjrvlijr cfs ejglje tcj khrrhwjr“s fpp`liftlhg dhr ̀ hss oltlmftlhg fge
tcj fppjf` prhijss ls ght fvfl`fk`j th tcj khrrhwjr wchsj ̀ hss oltlmftlhg
fpp`liftlhg wfs ejglje1 634
hr
tcj tloj dhr fppjf` hd tcj ejglf` cfs jxplrje1 63=
hr
tcj khrrhwjr cfs fppjf`je f `hss oltlmftlhg ejglf` fge tcj fppjf` wfs ejglje.633
hr
Ucj khrrhwjr cfs rjbjitje f`` `hss oltlmftlhg hptlhgs hddjrje th tcj khrrhwjr ky tcj
sjrvlijr1 63<
hr
Ucj khrrhwjr ehjs ght pjrdhro fs rjqulrje ugejr f `hss oltlmftlhg fmrjjojgt. 6<>
63: 6; I.D.[. § 6>;5.56(m) fge Ihoojgt 56(m) ’ 6.
634 6; I.D.[. § 6>;5.56(m)(6).
63= 6; I.D.[. § 6>;5.56(m)(6).
633 6; I.D.[. § 6>;5.56(m)(6).
63< 6; I.D.[. § 6>;5.56(m)(;).
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:9 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
9. Icfrmjs fge djjs tcft ifgkj lophsje hg f khrrhwjr
9.6 [u`js rjmfrelgm prhijsslgm fge
fpp`ylgm pfyojgts
9.6.6 Du`` pjrlheli ohrtmfmj pfyojgts
Du`` pjrlheli ohrtmfmj pfyojgts oust kj irjeltje ky tcj sjrvlijr (lgi`uelgm f sof`` sjrvlijr) fs
hd tcj efy tcjy frj rjijlvje jxijpt lg tcj twh `loltje ilriuostfgijs ghtje kj`hw fs `loltje
jxijptlhgs.
F du`` ohrtmfmj pfyojgt (if``je f pjrlheli pfyojgt ugejr [jmu`ftlhg R) ls f
pfyojgt tcft ls suddliljgt th ihvjr prlgilpf`, lgtjrjst, fge jsirhw, ld fpp`lifk`j.6<<
F pfyojgt ls stl`` f du`` ohrtmfmj pfyojgt jvjg ld tcj khrrhwjr ehjs ght pfy
fohugts rjqulrje th kj pfle dhr `ftj djjs, htcjr djjs, hr ‐ghg-jsirhw pfyojgts f
sjrvlijr cfs fevfgije hg f ihgsuojr“s kjcf`d.‟;>>
F ghg-jsirhw pfyojgt olmct lgi`uej pfyojgt ky f sjrvlijr dhr dhrij-p`fije
lgsurfgij hr prhpjrty tfxjs ld suic pfyojgt wfs ght ofej vlf tcj jsirhw
fiihugt.
6<< 6; I.D.[. § 6>;4.94(i)(6)(l).
;>> 6; I.D.[. § 6>;4.94(i)(6)(l).
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:: IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Lg tcls ifsj tcj pfyojgt cfs th kj irjeltje wltclg dlvj efys fdtjr tcj pfyojgt ls
rjijlvje. ;>4
9.6.; ^frtlf` pjrlheli ohrtmfmj pfyojgts
Ucj sjrvlijr ifg ejilej wcft th eh wltc f pfrtlf` pfyojgt lt rjijlvjs. Yh `hgm fs ght prhclkltje
ky htcjr `fw hr tcj ihgtrfit kjtwjjg tcj pfrtljs th f ohrtmfmj, f pfrtlf` ohrtmfmj pfyojgt ifg
kj2
Irjeltje uphg rjijlpt1 ;>=
[jturgje th tcj khrrhwjr1 ;>3
^ut lg f suspjgsj hr ugfpp`lje duges fiihugt ugtl` tcj khrrhwjr cfs pfle tcj sjrvlijr
jghumc ohgjy th ihvjr f du`` ohrtmfmj pfyojgt. ;><
Ucj sjrvlijr f`sh cfs th lgeliftj hg fgy pjrlheli stftjojgt lt ls rjqulrje th sjge th tcj khrrhwjr2
tcj thtf` fohugt tcft ls kjlgm cj`e lg f suspjgsj fiihugt1;6>
tcj thtf` hd f`` pfyojgts rjijlvje slgij tcj `fst pjrlheli stftjojgt sjgt th f suspjgsj hr
ugfpp`lje duges fiihugt1;66
fge
tcj thtf` hd f`` pfyojgts rjijlvje slgij tcj kjmlgglgm hd tcj iurrjgt if`jgefr yjfr kjlgm
cj`e lg f suspjgsj hr ugfpp`lje duges fiihugt. ;6;
;>4 6; I.D.[. § 6>;4.94(i)(6)(lll).
;>= 6; I.D.[. pfrt 6>;4 Yupp`jojgt L, Ihoojgt 94(i)(6)(ll) ’ 6(l).
;>3 6; I.D.[. pfrt 6>;4 Yupp`jojgt L, Ihoojgt 94(i)(6)(ll) ’ 6(ll).
;>< 6; I.D.[. § 6>;4.94(i)(6)(ll) fge Ihoojgt 94(i)(6)(ll) ’ 6(lll).
;6> 6; I.D.[. § 6>;4.94(i)(6)(ll)(F).
;66 6; I.D.[. § 6>;4.56(e)(9)(l).
;6; 6; I.D.[. § 6>;4.56(e)(9)(ll).
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:4 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Hgij jghumc ohgjy cfs kjjg pfle lgth f suspjgsj hr ugfpp`lje duges fiihugt th ihvjr f du``
pjrlheli ohrtmfmj pfyojgt tcj sjrvlijr oust trjft tcj duges ̀ laj f du`` ohrtmfmj pfyojgt.;69
9.; @loltftlhgs hg pyrfolelgm `ftj djjs ]cjg `ftj djjs frj pyrfoleje tcj sjrvlijr fpp`ljs ohgjy tcft ihojs lg th ofaj tcj ohrtmfmj
pfyojgt th jxlstlgm `ftj djjs, ifuslgm tcj iurrjgt ohrtmfmj pfyojgt th kj pfrtlf`, ght ihop`jtj.
Gjw djjs frj tcjg lophsje hg tcj khrrhwjr, fge ihgtlguj th kj lophsje slgij tcj sjrvlijr
ihgslejrs tcj khrrhwjr th kj ihgtlguhus`y ej`lgqujgt, jvjg ld tcj khrrhwjr ls ofalgm sicjeu`je
pfyojgts fge tcj hg`y schrtfmj ls euj th `ftj djjs.
Yjrvlijrs frj ght f``hwje th lophsj f `ftj djj hr f ej`lgqujgiy icfrmj hg f ohrtmfmj pfyojgt ld
tcj ‐djj hr icfrmj ls fttrlkutfk`j sh`j`y th dfl`urj hd tcj ihgsuojr th pfy f `ftj djj hr ej`lgqujgiy
icfrmj hg fg jfr`ljr pfyojgt‟;65
fge tcj pfyojgt ls htcjrwlsj f du`` pjrlheli ohrtmfmj pfyojgt
rjijlvje wcjg lt ls euj hr eurlgm fgy ihurtjsy pjrlhe. ;6:
9.9 @loltftlhgs hg dhrij-p`fije lgsurfgijUcls sjitlhg ejsirlkjs wcft dhrij-p`fije lgsurfgij ls, wcjg, mjgjrf``y, f sjrvlijr ifg icfrmj f
khrrhwjr dhr dhrij-p`fije lgsurfgij, chw f khrrhwjr ifg ejohgstrftj tcft tcj khrrhwjr cfscfzfre lgsurfgij, tcj prhijeurj sjrvlijrs oust dh``hw kjdhrj puricfslgm dhrij-p`fije lgsurfgij
lg tcj dlrst lgstfgij, fge tcj prhijeurj tcft sjrvlijrs oust dh``hw kjdhrj rjgjwlgm dhrij-p`fije
lgsurfgij.
;69 6; I.D.[. § 6>;4.94(i)(6)(ll)(K).
;65 6; I.D.[. § 6>;4.94(i)(;)(l).
;6: 6; I.D.[. § 6>;4.94(i)(;)(ll).
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:= IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
9.9.6 ]cft ls Dhrij-p`fije Lgsurfgij8
Dhrij-p`fije lgsurfgij ls ‐cfzfre lgsurfgij hktflgje ky f sjrvlijr hg kjcf`d hd tcj hwgjr hr
fsslmgjj hd f ohrtmfmj ̀ hfg tcft lgsurjs tcj prhpjrty sjiurlgm suic ̀ hfg.‟;64
Dhrij-^`fije lgsurfgij ls GHU2
Cfzfre lgsurfgij rjqulrje ky tcj D`hhe Elsfstjr ̂ rhtjitlhg Fit hd 6<=91 ;6=
Cfzfre lgsurfgij puricfsje ky tcj khrrhwjr kut rjqulrje th kj rjgjwje ky tcj
sjrvlijr hut hd duges lg jsirhw hr pfrtlf``y fevfgije ky tcj sjrvlijr1;63
Cfzfre lgsurfgij puricfsje ky tcj khrrhwjr kut rjgjwje ky tcj sjrvlijr, wltc tcj
khrrhwjr“s ihgsjgt, jvjg tchumc tcj sjrvlijr ls ght rjqulrje th rjgjw tcj lgsurfgij.
;6<
9.9.; ]cjg ifg tcj sjrvlijr puricfsj fge icfrmj tcjkhrrhwjr dhr dhrij-p`fije lgsurfgij8
F sjrvlijr ls f̀ `hwje th puricfsj fge icfrmj tcj khrrhwjr f prjoluo fge djj dhr dhrij-p`fije
lgsurfgij ld tcj sjrvlijr cfs ‐f rjfshgfk`j kfsls th kj`ljvj tcft tcj khrrhwjr cfs dfl`je th ihop`y
wltc tcj `hfg ihgtrfit“s rjqulrjojgt th oflgtflg cfzfre lgsurfgij.‟;;>
F sjrvlijr ‐ofy‟ cfvj f rjfshgfk`j kfsls th kj`ljvj tcj khrrhwjr ehjsg“t cfvj cfzfre lgsurfgij
ld tcj sjrvlijr2
;64 6; I.D.[. § 6>;5.9=(f)(6).
;6= 6; I.D.[. § 6>;5.9=(f)(;)(l).
;63 6; I.D.[. § 6>;5.9=(f)(;)(ll)1 6; I.D.[. § 6>;5.6=(a)(6), (;) fge (:).
;6< 6; I.D.[. § 6>;5.9=(f)(;)(lll) fge Ihoojgt 9=(f)(;)(lll) ’ 6 .
;;> 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(k) ’ 6.
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:3 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ls th`e tcls ky tcj khrrhwjr, tcj lgsurfgij ihopfgy hr tcj lgsurfgij fmjgt1 ;;6
Fits wltc ‐rjfshgfk`j el`lmjgij th fsijrtflg f khrrhwjr“s cfzfre lgsurfgij stftus‟
fge tcj khrrhwjr ehjs ght mlvj tcj sjrvlijr jvlejgij hd lgsurfgij ihvjrfmj wltclg 6:
efys hd tcj sjrvlijr ej`lvjrlgm hr p`filgm lg tcj ofl` tcj sjihge wrlttjg ghtlij fkhutcfzfre lgsurfgij rjqulrje ky tcj ru`js.
;;;
F sjrvlijr cfs fitje wltc rjfshgfk`j el`lmjgij ld tcj sjrvlijr ihop`ljs wltc tcj
ghtlij rjqulrjojgts ejsirlkje kj`hw. ;;9
F sjrvlijr ifgght puricfsj dhrij-p`fije dhr f khrrhwjr wchsj ohrtmfmj pfyojgt ls ohrj tcfg
9> efys hvjreuj ld tcj sjrvlijr cfs jstfk`lscje fg jsirhw fiihugt dhr tcj pfyojgt hd cfzfre
lgsurfgij ‐ug`jss f sjrvlijr ls ugfk`j th elskursj duges drho tcj khrrhwjr's jsirhw fiihugt th
jgsurj tcft tcj khrrhwjr's cfzfre lgsurfgij prjoluo icfrmjs frj pfle lg f tloj`y ofggjr.‟;;5
F sjrvlijr ls ugfk`j th elskursj duges ld ‐tcj sjrvlijr cfs f rjfshgfk`j kfsls th kj`ljvj
jltcjr tcft tcj khrrhwjr's cfzfre lgsurfgij cfs kjjg ifgij`je (hr wfs ght rjgjwje) dhr
rjfshgs htcjr tcfg ghgpfyojgt hd prjoluo icfrmjs hr tcft tcj khrrhwjr's prhpjrty ls
vfifgt.‟;;:
F sjrvlijr ls ght ihgslejrje ugfk`j th elskursj duges drho tcj khrrhwjr's jsirhw fiihugt
‐kjifusj tcj jsirhw fiihugt ihgtflgs lgsuddliljgt duges dhr pfylgm cfzfre lgsurfgij
prjoluo icfrmjs.‟;;4
;;6 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(k) ’ 6.
;;; 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(k) ’ 61 6; I.D.[. § 6>;5.9=(i)(6)(lll).
;;9 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(k) ’ 61 6; I.D.[. §§ 6>;5.9=(i)(6)(l) & (ll).
;;5 6; I.D.[. § 6>;5.6=(a)(:)(l).
;;: 6; I.D.[. § 6>;5.6=(a)(:)(ll)(F).
;;4 6; I.D.[. § 6>;5.6=(a)(:)(ll)(K).
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:< IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ld tcj sjrvlijr fevfgijs duges dhr pfylgm cfzfre lgsurfgij tcj sjrvlijr ifg sjja rjpfyojgt hd
tcj duges fevfgije ug`jss tcj sjrvlijr ls prhclkltje drho ehlgm sh ky fpp`lifk`j ̀ fw.;;=
‐F sjrvlijr tcft quf`ldljs fs f sof`` sjrvlijr pursufgt th 6; ID[ 6>;4.56(j)(5) ofy puricfsj
dhrij-p`fije lgsurfgij fge icfrmj tcj ihst hd tcft lgsurfgij th tcj khrrhwjr ld tcj ihst th tcj
khrrhwjr hd tcj dhrij-p`fije lgsurfgij ls `jss tcfg tcj fohugt tcj sof`` sjrvlijr whu`e gjje
th elskursj drho tcj khrrhwjr's jsirhw fiihugt th jgsurj tcft tcj khrrhwjr's cfzfre
lgsurfgij prjoluo icfrmjs wjrj pfle lg f tloj`y ofggjr.‟;;3
9.9.9 Chw ifg tcj khrrhwjr prhvj tcft tcj khrrhwjr cfscfzfre lgsurfgij ihvjrfmj lg hrejr th fvhle dhrij-p`fije lgsurfgij8
Lg hrejr th prhvj tcft tcj khrrhwjr cfs ihgtlguhus cfzfre lgsurfgij ihvjrfmj, f sjrvlijr ifgrjqulrj tcj khrrhwjr th mlvj tcj sjrvlijr f ihpy hd2
tcj lgsurfgij ph`liy eji`frftlhg pfmj1
tcj lgsurfgij ijrtldliftj1
tcj lgsurfgij ph`liy1 hr
htcjr slol`fr dhros hd wrlttjg ihgdlroftlhg hd lgsurfgij ihvjrfmj.;;<
F sjrvlijr ofy rjbjit jvlejgij hd cfzfre lgsurfgij ihvjrfmj sukolttje ky tcj khrrhwjr ld2
Ucj lgsurfgij ihopfgy hr fmjgt ehjs ght ihgdlro tcj lgdhroftlhg sukolttje ky tcj
khrrhwjr1 hr
Ucj tjros hd tcj lgsurfgij eh ght ihop`y wltc tcj lgsurfgij rjqulrjojgts lg tcj
khrrhwjr“s ihgtrfit.;9>
;;= 6; I.D.[. § 6>;5.6=(a)(:)(ll)(I).
;;3 6; I.D.[. § 6>;5.6=(a)(:)(lll).
;;< 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgts 9=(i)(6)(lll) ’ ; fge 9=(j)(6) ’ 6.
;9> 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(i)(6)(lll) ’ ;.
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4> IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
F khrrhwjr ls ejjoje th cfvj cfe ihgtlguhus ihvjrfmj jvjg ld tcj khrrhwjr pfle tcj rjqulrje
prjoluo fdtjr tcj euj eftj ld tcj lgsurfgij ihopfgy fiijptje tcj prjoluo pfyojgt pursufgt
th `fws hr lgsurfgij ph`liy tjros tcft mlvj tcj khrrhwjr fg jxtjgslhg hd tloj th ofaj tcj
prjoluo pfyojgt fge tcjrj wfs gh `fpsj lg lgsurfgij ihvjrfmj.;96
9.9.5 ^uricfslgm fge icfrmlgm tcj khrrhwjr dhr dhrij-p`fijelgsurfgij
YUJ^ HGJ ’ DH[IJ-^@FIJE LGYZ[FGIJ ^Z[ICFYJ2 DL[YU GHULIJ D[HO UCJ
YJ[TLIJ[
Ft `jfst dhrty-dlvj efys kjdhrj icfrmlgm tcj khrrhwjr f dhrij-p`fije lgsurfgij icfrmj hr djj, tcj
sjrvlijr oust ‐ej`lvjr th tcj khrrhwjr hr p`fij lg tcj ofl`‟ (ft `jfst dlrst i`fss ofl`);9;
f wrlttjg
ghtlij tcft cfs tcj dh``hwlgm lgdhroftlhg, shoj hd wclic cfs th kj lg kh`e typj2
;99
Ucj eftj hd tcj ghtlij1
Ucj sjrvlijr's gfoj fge ofl`lgm feerjss1
Ucj khrrhwjr's gfoj fge ofl`lgm feerjss1
F rjqujst tcft lejgtldljs tcj prhpjrty ky lts feerjss fge, lg kh`e, fsas tcj khrrhwjr th
prhvlej cfzfre lgsurfgij lgdhroftlhg dhr tcj prhpjrty1
F stftjojgt tcft tcj khrrhwjr's cfzfre lgsurfgij ls jxplrlgm hr cfs jxplrje, fs
fpp`lifk`j, fge tcft tcj sjrvlijr ehjs ght cfvj jvlejgij tcft tcj khrrhwjr cfs cfzfre
lgsurfgij ihvjrfmj pfst tcj jxplrftlhg eftj1
Ld tcj khrrhwjr ls rjqulrje th cfvj ohrj tcfg hgj alge hd lgsurfgij (l.j. kfsli
cfzfre lgsurfgij fge fghtcjr ph`liy ihvjrlgm cfzfres ght ihvjrje ugejr tcj
;96
6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(i)(6)(lll) ’ 6.;9;
6; I.D.[. § 6>;5.9=(d).
;99 6; I.D.[. § 6>;5.9=(i)(6)(l)1 6; I.D.[. §6>;5.9=(i)(;)(l-xl). Ucj kh`e typj rjqulrjojgt ls lg 6; I.D.[. §
6>;5.9=(i)(9).
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46 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
oflg ph`liy) tcj stftjojgt oust lejgtldy dhr wclic lgsurfgij tcj sjrvlijr ̀ fias
jvlejgij hd ihvjrfmj.;95
‐F stftjojgt tcft cfzfre lgsurfgij ls rjqulrje hg tcj khrrhwjr's prhpjrty, fge tcft
tcj sjrvlijr cfs puricfsje hr wl`` puricfsj, fs fpp`lifk`j, suic lgsurfgij ft tcj khrrhwjr's jxpjgsj‟ (lg kh`e)1
‐F stftjojgt rjqujstlgm tcj khrrhwjr th prhopt`y prhvlej tcj sjrvlijr wltc
lgsurfgij lgdhroftlhg1‟
‐F ejsirlptlhg hd tcj rjqujstje lgsurfgij lgdhroftlhg fge chw tcj khrrhwjr ofy
prhvlej suic lgdhroftlhg, fge ld fpp`lifk`j, f stftjojgt tcft tcj rjqujstje
lgdhroftlhg oust kj lg wrltlgm1‟
F wfrglgm th tcj khrrhwjr (lg kh`e) tcft ld tcj sjrvlijr puricfsjs cfzfre lgsurfgij lt
ofy ihst ohrj fge prhvlej `jss ihvjrfmj tcfg fg lgsurfgij ph`liy puricfsje ky tcj
khrrhwjr1
‐Ucj sjrvlijr's tj`jpchgj guokjr dhr khrrhwjr lgqulrljs.‟
Ld feeltlhgf` lgdhroftlhg ls mlvjg th tcj khrrhwjr wltc tcls ghtlij, f stftjojgt tj``lgm
tcj khrrhwjr th rjvljw tcj feeltlhgf` oftjrlf`.
Fgy feeltlhgf` oftjrlf`, lgi`uelgm fgy ghtlij rjqulrje ky tcj D`hhe Elsfstjr
^rhtjitlhg Fit hd 6<=9, cfs th kj hg f sjpfrftj pljij hd pfpjr drho tcj ghtlij.;9:
Ucj sjrvlijr ofy usj dhro OY-9F wcjg lt sjges tcls wrlttjg ghtlij.;94
;95 6; I.D.[. § 6>;5.9=(i)(;)(v) fge Ihoojgt 9=(i)(;)(v) ’ 6.
;9: 6; I.D.[. § 6>;5.9=(i)(5)1 6; I.D.[. § 6>;5.9=(l).
;94 6; I.D.[. § 6>;5.9=(i)(9).
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4; IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucls ghtlij cfs th kj sjgt jvjg ld tcj sjrvlijr ls f ejkt ih``jithr fge tcj khrrhwjr cfs sjgt f
ijfsj ihoougliftlhg wrltlgm ugejr tcj DEI^F.;9=
YUJ^ U]H ’ DH[IJ-^@FIJE LGYZ[FGIJ ^Z[ICFYJ2 YJIHGE/[JOLGEJ[ GHULIJ
D[HO UCJ YJ[TLIJ[Gh shhgjr tcfg 9> efys fdtjr ‐ej`lvjrlgm th tcj khrrhwjr hr p`filgm lg tcj ofl`‟ (ft `jfst dlrst
i`fss ofl`);93
tcj dlrst ghtlij, fge ft `jfst 6: efys kjdhrj icfrmlgm tcj khrrhwjr f dhrij-p`fije
lgsurfgij icfrmj hr djj, tcj sjrvlijr oust ‐ej`lvjr th tcj khrrhwjr hr p`fij lg tcj ofl`‟ f wrlttjg
rjolgejr ghtlij, shoj hd wclic cfs th kj lg kh`e typj.;9<
Ucj ihgtjgt hd tcj ghtlij ls
ejtjrolgje ky wcjtcjr tcj khrrhwjr cfs prhvleje tcj sjrvlijr wltc gh lgdhroftlhg (Hptlhg 6
kj`hw), hr cfs ght ejohgstrftje ihgtlguhus ihvjrfmj (Hptlhg ; kj`hw).;5>
[jolgejr ghtlij ld tcj khrrhwjr cfs prhvleje tcj sjrvlijr wltc gh lgdhroftlhg.Ld tcj khrrhwjr cfs prhvleje gh lgsurfgij lgdhroftlhg th tcj sjrvlijr fdtjr rjijlvlgm tcj dlrst
`jttjr, tcj rjolgejr `jttjr oust cfvj tcj dh``hwlgm lgdhroftlhg, shoj hd wclic cfs th kj lg kh`e
typj2;56
Ucj eftj hd tcj ghtlij1
F stftjojgt (lg kh`e) tcft tcls ls tcj sjihge fge dlgf` ghtlij1
F`` hd tcj lgdhroftlhg drho tcj dlrst ghtlij,;5;
lgi`uelgm2
Ucj sjrvlijr's gfoj fge ofl`lgm feerjss1
;9= ID^K ku``jtlg ;>69-6; ft 4, fvfl`fk`j ft cttp2//dl`js.ihgsuojrdlgfgij.mhv/d/;>696>XidpkXohrtmfmj-
sjrvlilgmXku``jtlg.ped .
;93 6; I.D.[. § 6>;5.9=(d).
;9< 6; I.D.[. § 6>;5.9=(i)(6)(ll)1 6; I.D.[. § 6>;5.9=(e)(6)1 6; I.D.[. § 6>;5.9=(e)(;). Ucj kh`e typj
rjqulrjojgt ls lg 6; I.D.[. § 6>;5.9=(e)(9).
;5>
Yjj 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(e)(6) ’ 6 dhr jxfop`js hd wcjg jfic hd tcj ghtlijsls fpprhprlftj.
;56 6; I.D.[. § 6>;5.9=(e)(;)(l)(F-E). Ucj kh`e typj rjqulrjojgt ls lg 6; I.D.[. § 6>;5.9=(e)(9).
;5; 6; I.D.[. § 6>;5.9=(e)(;)(l)(I).
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49 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucj khrrhwjr's gfoj fge ofl`lgm feerjss1
F rjqujst tcft lejgtldljs tcj prhpjrty ky lts feerjss fge, lg kh`e, fsas tcj
khrrhwjr th prhvlej cfzfre lgsurfgij lgdhroftlhg dhr tcj prhpjrty1
‐F stftjojgt tcft tcj khrrhwjr's cfzfre lgsurfgij ls jxplrlgm hr cfs jxplrje, fs
fpp`lifk`j, fge tcft tcj sjrvlijr ehjs ght cfvj jvlejgij tcft tcj khrrhwjr cfscfzfre lgsurfgij ihvjrfmj pfst tcj jxplrftlhg eftj, fge tcft, ld fpp`lifk`j,
lejgtldljs tcj typj hd cfzfre lgsurfgij dhr wclic tcj sjrvlijr ̀ fias jvlejgij hd
ihvjrfmj‟1
‐F stftjojgt tcft cfzfre lgsurfgij ls rjqulrje hg tcj khrrhwjr's prhpjrty, fge
tcft tcj sjrvlijr cfs puricfsje hr wl`` puricfsj, fs fpp`lifk`j, suic lgsurfgij ft
tcj khrrhwjr's jxpjgsj‟ (lg kh`e)1
‐F stftjojgt rjqujstlgm tcj khrrhwjr th prhopt`y prhvlej tcj sjrvlijr wltc
lgsurfgij lgdhroftlhg1‟
‐F ejsirlptlhg hd tcj rjqujstje lgsurfgij lgdhroftlhg fge chw tcj khrrhwjrofy prhvlej suic lgdhroftlhg, fge ld fpp`lifk`j, f stftjojgt tcft tcj rjqujstje
lgdhroftlhg oust kj lg wrltlgm1‟
F wfrglgm th tcj khrrhwjr (lg kh`e) tcft ld tcj sjrvlijr puricfsjs cfzfre
lgsurfgij lt ofy ihst ohrj fge prhvlej ̀ jss ihvjrfmj tcfg fg lgsurfgij ph`liy
puricfsje ky tcj khrrhwjr.
‐Ucj sjrvlijr's tj`jpchgj guokjr dhr khrrhwjr lgqulrljs.‟
Ucj fgguf` ihst hr, ld ugfvfl`fk`j, tcj jstloftje fgguf` ihst hd dhrij-p`fije lgsurfgij, lg
kh`e.;59
Ucj fituf` ihst hd tcj dhrij-p`fije lgsurfgij ofy vfry drho fg jstloftj ugejr
tcls pfrfmrfpc ‐sh `hgm fs tcj jstloftje ihst ls kfsje hg tcj lgdhroftlhg
rjfshgfk`y fvfl`fk`j th tcj sjrvlijr ft tcj tloj tcj elsi`hsurj ls prhvleje.‟;55
Ld feeltlhgf` lgdhroftlhg ls mlvjg th tcj khrrhwjr wltc tcls ghtlij, f stftjojgt tj``lgm tcj
khrrhwjr th rjvljw tcj feeltlhgf` oftjrlf`.
;59 6; I.D.[. § 6>;5.9=(e)(;)(l)(E).
;55 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(e)(;)(l)(E) ’ 6.
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45 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Fgy feeltlhgf` oftjrlf`, lgi`uelgm fgy ghtlij rjqulrje ky tcj D`hhe Elsfstjr ̂ rhtjitlhg Fit hd
6<=9, cfs th kj hg f sjpfrftj pljij hd pfpjr drho tcj ghtlij.;5:
Ucj sjrvlijr ofy usj dhro OY-9K wcjg lt sjges tcls wrlttjg ghtlij.
;54
[jolgejr ghtlij ld tcj khrrhwjr cfs ght ejohgstrftje ihgtlguhus ihvjrfmj
Ld tcj khrrhwjr cfs prhvleje cfzfre lgsurfgij lgdhroftlhg th tcj sjrvlijr fdtjr rjijlvlgm tcj
dlrst ghtlij, kut cfs ght ejohgstrftje tcft tcj khrrhwjr cfs cfe ihgtlguhus cfzfre lgsurfgij
ihvjrfmj, tcj rjolgejr `jttjr oust cfvj tcj dh``hwlgm lgdhroftlhg, shoj hd wclic cfs th kj lg
kh`e typj2;5=
Ucj eftj hd tcj ghtlij1 ;53
Yhoj hd tcj lgdhroftlhg drho tcj dlrst ghtlij,;5< lgi`uelgm2
Ucj sjrvlijr's gfoj fge ofl`lgm feerjss1
Ucj khrrhwjr's gfoj fge ofl`lgm feerjss1
F rjqujst tcft lejgtldljs tcj prhpjrty ky lts feerjss fge, lg kh`e, fsas tcj
khrrhwjr th prhvlej cfzfre lgsurfgij lgdhroftlhg dhr tcj prhpjrty1
‐Ucj sjrvlijr's tj`jpchgj guokjr dhr khrrhwjr lgqulrljs1‟
Ld feeltlhgf` lgdhroftlhg ls mlvjg th tcj khrrhwjr wltc tcls ghtlij, f stftjojgt
tj``lgm tcj khrrhwjr th rjvljw tcj feeltlhgf` oftjrlf`.
Fgy feeltlhgf` oftjrlf`, lgi`uelgm fgy ghtlij rjqulrje ky tcj D`hhe Elsfstjr
^rhtjitlhg Fit hd 6<=9, cfs th kj hg f sjpfrftj pljij hd pfpjr drho tcj
ghtlij.;:>
;5: 6; I.D.[. § 6>;5.9=(i)(5)1 6; I.D.[. § 6>;5.9=(e)(5)1 6; I.D.[. § 6>;5.9=(l).
;54 6; I.D.[. § 6>;5.9=(e)(9).
;5= 6; I.D.[. § 6>;5.9=(e)(;)(ll)(F-J). Ucj kh`e typj rjqulrjojgt ls lg 6; I.D.[. § 6>;5.9=(e)(9).
;53 6; I.D.[. § 6>;5.9=(e)(;)(ll)(F).
;5< 6; I.D.[. § 6>;5.9=(e)(;)(ll)(K)1 6; I.D.[. § 6>;5.9=(i)(;)(ll-lv)1 6; I.D.[. § 6>;5.9=(i)(;)(x-xl).
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4: IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
F stftjojgt (lg kh`e) tcft tcls ls tcj sjihge fge dlgf` ghtlij1 ;:6
Ucj fgguf` ihst hr, ld ugfvfl`fk`j, tcj jstloftje fgguf` ihst hd dhrij-p`fije lgsurfgij, lg
kh`e.;:;
Ucj fituf` ihst hd tcj dhrij-p`fije lgsurfgij ofy vfry drho fg jstloftj ugejrtcls pfrfmrfpc ‐sh `hgm fs tcj jstloftje ihst ls kfsje hg tcj lgdhroftlhg
rjfshgfk`y fvfl`fk`j th tcj sjrvlijr ft tcj tloj tcj elsi`hsurj ls prhvleje.‟;:9
‐F stftjojgt tcft tcj sjrvlijr cfs rjijlvje tcj cfzfre lgsurfgij lgdhroftlhg tcft tcj
khrrhwjr prhvleje1‟ ;:5
‐F stftjojgt tcft rjqujsts tcj khrrhwjr th prhvlej tcj lgdhroftlhg tcft ls olsslgm1‟ ;::
F stftjojgt tcft tcj sjrvlijr wl`` icfrmj tcj khrrhwjr dhr fgy lgsurfgij lt cfs th
puricfsj dhr fgy pjrlhe hd tloj wcjg tcj sjrvlijr ifgght vjrldy lgsurfgij ihvjrfmj. ;:4
Ucj sjrvlijr ofy usj dhro OY-9I wcjg lt sjges tcls wrlttjg ghtlij.;:=
Ld tcj sjrvlijr rjijlvjs gjw lgdhroftlhg fdtjr lt cfs prjpfrje tcj rjolgejr ghtlij kut kjdhrj lt
cfs sjgt tcj rjolgejr ghtlij, tcj sjrvlijr ehjs ght cfvj th upeftj tcj rjolgejr ghtlij sh `hgm fs
tcj rjolgejr ghtlij wfs prjpfrje ‐f rjfshgfk`j tloj prlhr th tcj sjrvlijr ej`lvjrlgm tcj
Qrjolgejr_ ghtlij th tcj khrrhwjr hr p`filgm tcj ghtlij lg tcj ofl`.‟;:3
;:> 6; I.D.[. § 6>;5.9=(i)(5)1 6; I.D.[. § 6>;5.9=(e)(5)1 6; I.D.[. § 6>;5.9=(l).
;:6 6; I.D.[. § 6>;5.9=(e)(;)(ll)(K)1 6; I.D.[. § 6>;5.9=(e)(;)(l)(K).
;:; 6; I.D.[. § 6>;5.9=(e)(;)(ll)(K)1 6; I.D.[. § 6>;5.9=(e)(;)(l)(E).
;:9 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(e)(;)(l)(E) ’ 6.
;:5 6; I.D.[. § 6>;5.9=(e)(;)(ll)(I).
;:: 6; I.D.[. § 6>;5.9=(e)(;)(ll)(E).
;:4 6; I.D.[. § 6>;5.9=(e)(;)(ll)(J).
;:= 6; I.D.[. § 6>;5.9=(e)(9).
;:3 6; I.D.[. § 6>;5.9=(e)(:).
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44 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Dlvj efys jxi`uelgm `jmf` ch`lefys, Yfturefys fge Yugefys ls f rjfshgfk`j tloj.;:<
YUJ^ UC[JJ ’ DH[IJ-^@FIJE LGYZ[FGIJ ^Z[ICFYJ2 YJ[TLIJ[ ICF[MJY
KH[[H]J[ DH[ DH[IJ-^@FIJE LGYZ[FGIJ ^[JOLZO FGE/H[ DJJY
Gh shhgjr tcfg 6: efys fdtjr ‐ej`lvjrlgm th tcj khrrhwjr hr p`filgm lg tcj ofl`‟ tcj rjolgejrghtlij, tcj sjrvlijr ofy icfrmj tcj khrrhwjr dhr dhrij-p`fije lgsurfgij prjoluos fge/hr djjs ld
tcj sjrvlijr cfs ght rjijlvje ‐jvlejgij ejohgstrftlgm tcft tcj khrrhwjr cfs cfe lg p`fij,
ihgtlguhus`y, cfzfre lgsurfgij ihvjrfmj tcft ihop`ljs wltc tcj ̀ hfg ihgtrfit“s rjqulrjojgts th
oflgtflg cfzfre lgsurfgij.‟;4>
Ucj fohugt icfrmje cfs th kj ‐khgf dlej fge rjfshgfk`j‟.;46
Khgf dlej fge rjfshgfk`j ojfgs lt cfs th kj ‐f icfrmj dhr f sjrvlij fituf``y pjrdhroje
tcft kjfrs f rjfshgfk`j rj`ftlhgsclp th tcj sjrvlijr“s ihst hd prhvlelgm tcj sjrvlij, fge lsght htcjrwlsj prhclkltje ky fpp`lifk`j ̀ fw.‟
;4;
Ucj hg`y jxijptlhg th tcj khgf dlej fge rjfshgfk`j ru`j ls dhr icfrmjs ‐sukbjit th
Ytftj rjmu`ftlhg fs tcj kuslgjss hd lgsurfgij fge icfrmjs futchrlzje ky tcj
D`hhe Elsfstjr ^rhtjitlhg Fit hd 6<=9.‟ ;49
Ld ght prhclkltje ky stftj hr htcjr fpp`lifk`j ̀ fw, tcj sjrvlijr ifg icfrmj dhr lgsurfgij
puricfsje ‐rjtrhfitlvj th tcj dlrst efy hd fgy pjrlhe hd tloj lg wclic tcj khrrhwjr ele ght cfvj
cfzfre lgsurfgij lg p`fij.‟;45
;:< 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(e)(5).
;4> 6; I.D.[. § 6>;5.9=(i)(6)(lll).
;46 6; I.D.[. § 6>;5.9=(c)(6).
;4; 6; I.D.[. § 6>;5.9=(c)(;).
;49 6; I.D.[. § 6>;5.9=(c)(6).
;45 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(i)(6)(l)-)(6.
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4= IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
9.9.: Dhrij-p`fije lgsurfgij rjgjwf`s fge rjp`fijojgts
YUJ^ HGJ ’ DH[IJ-^@FIJE LGYZ[FGIJ [JGJ]F@ H[ [J^@FIJOJGU2 GHULIJ
D[HO UCJ YJ[TLIJ[
Ft `jfst dhrty-dlvj efys kjdhrj icfrmlgm tcj khrrhwjr f icfrmj hr djj dhr rjgjwlgm hr rjp`filgmdhrij-p`fije lgsurfgij, tcj sjrvlijr oust ‐ej`lvjr th tcj khrrhwjr hr p`fij lg tcj ofl`‟ (ft ̀ jfst
dlrst i`fss ofl`);4:
f wrlttjg ghtlij tcft cfs tcj dh``hwlgm lgdhroftlhg, shoj hd wclic cfs th kj lg
kh`e typj;44
2
Ucj eftj hd tcj ghtlij1
Ucj sjrvlijr's gfoj fge ofl`lgm feerjss1
Ucj khrrhwjr's gfoj fge ofl`lgm feerjss1
F rjqujst tcft lejgtldljs tcj prhpjrty ky lts feerjss fge, lg kh`e, fsas tcj khrrhwjr th
upeftj tcj cfzfre lgsurfgij lgdhroftlhg dhr tcj khrrhwjr“s prhpjrty1
‐F stftjojgt tcft tcj sjrvlijr prjvlhus`y puricfsje lgsurfgij hg tcj khrrhwjr“s
prhpjrty fge fssjssje tcj ihst hd tcj lgsurfgij th tcj khrrhwjr kjifusj tcj sjrvlijr
ele ght cfvj jvlejgij tcft tcj khrrhwjr cfe cfzfre lgsurfgij ihvjrfmj dhr tcj
prhpjrty1‟
F stftjojgt tcft tcj jfr l̀jr dhrij-p`fije lgsurfgij ls jxplrlgm hr cfs jxplrje, fge f
stftjojgt (lg kh`e) tcft kjifusj cfzfre lgsurfgij ls rjqulrje tcj sjrvlijr lgtjges th
rjgjw hr rjp`fij tcj jxlstlgm dhrij-p`fije lgsurfgij1
F wfrglgm th tcj khrrhwjr (lg kh`e) tcft ld tcj sjrvlijr puricfsjs cfzfre lgsurfgij lt
ofy ihst ohrj fge prhvlej `jss ihvjrfmj tcfg fg lgsurfgij ph`liy puricfsje ky tcj
khrrhwjr1
;4: 6; I.D.[. § 6>;5.9=(d).
;44 6; I.D.[. § 6>;5.9=(j)(6)(l)1 6; I.D.[. § 6>;5.9=(j)(;)(l-xl). Ucj kh`e typj rjqulrjojgt ls lg 6; I.D.[. §
6>;5.9=(j)(9).
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43 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucj fgguf` ihst hr, ld ugfvfl`fk`j, tcj jstloftje fgguf` ihst hd dhrij-p`fije
lgsurfgij, lg kh`e1
Ucj fituf` ihst hd tcj dhrij-p`fije lgsurfgij ofy vfry drho fg jstloftj ugejr
tcls pfrfmrfpc ‐sh `hgm fs tcj jstloftje ihst ls kfsje hg tcj lgdhroftlhg
rjfshgfk`y fvfl`fk`j th tcj sjrvlijr ft tcj tloj tcj elsi`hsurj ls prhvleje.‟;4=
F stftjojgt tcft tcj khrrhwjr schu`e prhopt`y prhvlej tcj sjrvlijr wltc lgsurfgij
lgdhroftlhg ld tcj khrrhwjr puricfsjs cfzfre lgsurfgij1
‐F ejsirlptlhg hd tcj rjqujstje lgsurfgij lgdhroftlhg fge chw tcj khrrhwjr ofy
prhvlej suic lgdhroftlhg, fge ld fpp`lifk`j, f stftjojgt tcft tcj rjqujstje
lgdhroftlhg oust kj lg wrltlgm1‟
‐Ucj sjrvlijr's tj`jpchgj guokjr dhr khrrhwjr lgqulrljs.‟
Ld feeltlhgf` lgdhroftlhg ls mlvjg th tcj khrrhwjr wltc tcls ghtlij, f stftjojgt tj``lgm
tcj khrrhwjr th rjvljw tcj feeltlhgf` oftjrlf`.
Fgy feeltlhgf` oftjrlf`, lgi`uelgm fgy ghtlij rjqulrje ky tcj D`hhe Elsfstjr
^rhtjitlhg Fit hd 6<=9, cfs th kj hg f sjpfrftj pljij hd pfpjr drho tcj ghtlij.;43
Ucj sjrvlijr ofy usj dhro OY-9E wcjg lt sjges tcls wrlttjg ghtlij.;4<
Ucls ghtlij cfs th kj prhvleje kjdhrj jfic fgglvjrsfry hd tcj sjrvlijr puricfslgm dhrij-p`fije
lgsurfgij, kut ght ohrj tcfg hgij pjr yjfr.;=>
;4= 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(j)(;)(vll) ’ 6.
;43 6; I.D.[. § 6>;5.9=(j)(5)1 6; I.D.[. § 6>;5.9=(l).
;4< 6; I.D.[. § 6>;5.9=(j)(9).
;=> 6; I.D.[. § 6>;5.9=(j)(:).
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4< IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
YUJ^ U]H - DH[IJ-^@FIJE LGYZ[FGIJ [JGJ]F@ H[ [J^@FIJOJGU2 YJ[TLIJ[
ICF[MJY KH[[H]J[ DH[ DH[IJ-^@FIJE LGYZ[FGIJ ^[JOLZO FGE/H[ DJJY
Gh shhgjr tcfg 5: efys fdtjr ‐ej`lvjrlgm th tcj khrrhwjr hr p`filgm lg tcj ofl`‟ tcj rjgjwf` hr
rjp`fijojgt ghtlij, tcj sjrvlijr ofy icfrmj tcj khrrhwjr dhr dhrij-p`fije lgsurfgij prjoluos
fge/hr djjs rj`ftje th rjgjwlgm hr rjp`filgm tcj lgsurfgij ld tcj sjrvlijr cfs ght rjijlvje‐jvlejgij ejohgstrftlgm tcft tcj khrrhwjr cfs puricfsje cfzfre lgsurfgij ihvjrfmj tcft
ihop`ljs wltc tcj ̀ hfg ihgtrfit“s rjqulrjojgts th oflgtflg cfzfre lgsurfgij.‟;=6
Lg hrejr th prhvj tcft tcj khrrhwjr cfs cfzfre lgsurfgij ihvjrfmj tcft ihop`ljs wltc tcj `hfg
ihgtrfit“s rjqulrjojgts, f sjrvlijr ifg rjqulrj tcj khrrhwjr th mlvj tcj sjrvlijr f ihpy hd2
tcj lgsurfgij ph`liy eji`frftlhg pfmj1
tcj lgsurfgij ijrtldliftj1
tcj lgsurfgij ph`liy1 hr
htcjr slol`fr dhros hd wrlttjg ihgdlroftlhg hd lgsurfgij ihvjrfmj.;=;
F sjrvlijr ofy rjbjit jvlejgij hd cfzfre lgsurfgij ihvjrfmj sukolttje ky tcj khrrhwjr ld2
Ucj lgsurfgij ihopfgy hr fmjgt ehjs ght ihgdlro tcj lgdhroftlhg sukolttje ky tcj
khrrhwjr1 hr
Ucj tjros hd tcj lgsurfgij eh ght ihop`y wltc tcj lgsurfgij rjqulrjojgts lg tcj
khrrhwjr“s ihgtrfit.;=9
Ucjrj ls fg jxijptlhg th tcj mjgjrf` prhclkltlhg hg icfrmlgm dhr dhrij-p`fije lgsurfgij rjgjwf`
hr rjp`fijojgt kjdhrj tcj jge hd tcj 5:-efy ghtlij pjrlhe elsiussje fkhvj. Ld tcj sjrvlijr cfs
rjgjwje hr rjp`fije jxlstlgm dhrij-p`fije lgsurfgij fge rjijlvjs jvlejgij tcft tcj khrrhwjr
;=6 6; I.D.[. § 6>;5.9=(j)(6)(ll).
;=; 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt § 6>;5.9=(i)(6)(lll) ’ ;1 Ihoojgt § 6>;5.9=(j)(6) ’ 6.
;=9 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgts 9=(i)(6)(lll) ’ ; fge 9=(j)(6) ’ 6.
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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=> IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
`fiaje lgsurfgij ihvjrfmj dhr f pjrlhe hd tloj fdtjr tcj jxlstlgm dhrij-p`fije lgsurfgij jxplrje
(lgi`uelgm eurlgm tcj 5: efy ghtlij pjrlhe), tcj sjrvlijr ofy mh fcjfe fge icfrmj tcj khrrhwjr
dhr tcj rjgjwf` hr rjp`fijojgt lgsurfgij dhr tcft pjrlhe hd tloj ‐prhopt`y‟ hg rjijlvlgm tcj
jvlejgij.;=5
Dhr jxfop`j, fssuoj tcj sjrvlijr sjges tcj rjgjwf` hr rjp`fijojgt ghtlij hg
Bfgufry ;, fge tcj jxlstlgm dhrij-p`fije lgsurfgij tcj sjrvlijr cfe puricfsje jxplrje ft6;2>6fo hg Bfgufry 6;, sh tcj sjrvlijr rjp`fijs tcft ph`liy wltc f gjw ph`liy. Hg Djkrufry :,
tcj sjrvlijr rjijlvjs jvlejgij tcft tcj khrrhwjr cfs cfe cfzfre lgsurfgij jddjitlvj hg`y slgij
6;2>6fo hg Bfgufry 96. Ucj sjrvlijr ofy mh fcjfe fge icfrmj tcj khrrhwjr fs jfr`y fs
Djkrufry : dhr dhrij-p`fije lgsurfgij ihvjrlgm tcj pjrlhe drho 6;2>6fo Bfgufry 6; th 6;2>6fo
Bfgufry 96.;=:
Ucj fohugt icfrmje cfs th kj ‐khgf dlej fge rjfshgfk`j‟.;=4
Khgf dlej fge rjfshgfk`j ojfgs lt cfs th kj ‐f icfrmj dhr f sjrvlij fituf``y pjrdhrojetcft kjfrs f rjfshgfk`j rj`ftlhgsclp th tcj sjrvlijr“s ihst hd prhvlelgm tcj sjrvlij, fge ls
ght htcjrwlsj prhclkltje ky fpp`lifk`j ̀ fw.‟ ;==
Ucj hg`y jxijptlhg th tcj khgf dlej fge rjfshgfk`j ru`j ls dhr icfrmjs ‐sukbjit th
Ytftj rjmu`ftlhg fs tcj kuslgjss hd lgsurfgij fge icfrmjs futchrlzje ky tcj
D`hhe Elsfstjr ^rhtjitlhg Fit hd 6<=9.‟ ;=3
Ld ght prhclkltje ky stftj hr htcjr fpp`lifk`j ̀ fw, tcj sjrvlijr ifg icfrmj dhr lgsurfgij
puricfsje ‐rjtrhfitlvj th tcj dlrst efy hd fgy pjrlhe hd tloj lg wclic tcj khrrhwjr ele ght cfvj
cfzfre lgsurfgij lg p`fij.‟;=<
;=5 6; I.D.[. § 6>;5.9=(j)(6)(lll).
;=: 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(j)(6)(lll) ’ 6.
;=4 6; I.D.[. § 6>;5.9=(c)(6).
;== 6; I.D.[. § 6>;5.9=(c)(;).
;=3 6; I.D.[. § 6>;5.9=(c)(6).
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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=6 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
9.9.4 Ifgij``lgm dhrij-p`fije lgsurfgij
]ltclg 6: efys hd tcj sjrvlijr rjijlvlgm jvlejgij drho tcj khrrhwjr hr htcjrwlsj (j.m., drho tcj
khrrhwjr“s lgsurfgij fmjgt) tcft tcj khrrhwjr cfs puricfsje tcj cfzfre lgsurfgij rjqulrje ky
tcj `hfg ihgtrfit, tcj sjrvlijr cfs th2;3>
Ifgij` tcj dhrij-p`fije lgsurfgij1
[jduge th tcj khrrhwjr fgy dhrij-p`fije lgsurfgij prjoluos hr rj`ftje djjs pfle ky
tcj khrrhwjr dhr fgy pjrlhe hd tloj ihvjrje ky khtc tcj khrrhwjr“s lgsurfgij fge tcj
sjrvlijr“s dhrij-p`fije lgsurfgij1
[johvj drho tcj khrrhwjr“s fiihugt f`` dhrij-p`fije lgsurfgij prjoluo icfrmjs
fge rj`ftje djjs tcft tcj sjrvlijr cfs fssjssje th tcj khrrhwjr dhr fgy pjrlhe hd tloj
ihvjrje ky khtc tcj khrrhwjr“s lgsurfgij fge tcj sjrvlijr“s dhrij-p`fije lgsurfgij.
;=< Yupp`jojgt L, Ihoojgt 9=(i)(6)(l) ’ 6.
;3> 6; I.D.[. § 6>;5.9=(m) fge 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9=(m)(;) ’ 6.
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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=; IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
5. Ucj jrrhr rjsh`utlhg prhijss
5.6 Ytjp hgj ’]rlttjg ghtlij drho khrrhwjr
5.6.6 Ghtlij ihgtjgt
Ucj khrrhwjr, hr tcj khrrhwjr“s fmjgt,;36
cfs th sjge f wrlttjg ghtlij th tcj sjrvlijr tcft ehjs
tcj dh``hwlgm2
Fssjrts fg jrrhr
Lgi`uejs tcj gfoj hd tcj khrrhwjr
Lgi`uejs lgdhroftlhg tcft ‐jgfk`js th sjrvlijr th lejgtldy tcj khrrhwjr“s ohrtmfmj
`hfg fiihugt‟
Ejsirlkjs tcj jrrhr tcj khrrhwjr kj`ljvjs wfs ofej ky tcj sjrvlijr
Ls ght sukstfgtlf``y tcj sfoj fs f prlhr f``jmftlhg hd jrrhr th wclic tcj sjrvlijr
prhpjr`y rjsphgeje, ug`jss tcj khrrhwjr ls prhvlelgm gjw fge oftjrlf` lgdhroftlhg
wltc tcj ghtlij tcft ls rjfshgfk`y `laj`y th icfgmj tcj hutihoj;3;
;36 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(f) ’ 6.
;3; 6; I.D.[. § 6>;5.9:(m)(6)(l) fge Ihoojgt 9:(m)(6)(l) ’ 6.
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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=9 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ls ght hvjrkrhfe ’ ojfglgm tcj sjrvlijr ifgght ‐rjfshgfk`y ejtjrolgj drho tcj
ghtlij hd jrrhr tcj spjildli jrrhr tcft tcj khrrhwjr fssjrts cfs hiiurrje‟ ;39
F ghtlij ofy kj hvjrkrhfe ld lt fssjrts jrrhrs rj`ftlgm th tcj irjeltlgm hd jvjry
pfyojgt fge jsirhw trfgsfitlhg, hr ld lt ihojs lg tcj dhro hd f elsihvjry rjqujst
hr htcjr pfrt hd f `fwsult tcft rjqulrjs tcft f`` pfrfmrfpcs kj fgswjrje, hr ld
tcjrj ls ‐vh`uolghus tfgmjgtlf` elsiusslhg hr rjqujsts dhr lgdhroftlhg.‟;35
Ls sjgt wltclg hgj yjfr fdtjr tcj sjrvlijr trfgsdjrs tcj ohrtmfmj th f gjw sjrvlijr hr
khtc tcj ejkt fge f`` ihrrjsphgelgm `ljgs cfvj kjjg jxtlgmulscje hr rj`jfsje. ;3:
5.6.; ]cft ls fg jrrhr8
Ucj f``jmje jrrhr ifg kj fgy hd sjvjrf` spjildlje iftjmhrljs hd jrrhr hr fgy htcjr jrrhr rj`ftlgm thsjrvlilgm.
;34
Ucj dh``hwlgm jrrhrs frj spjildlif``y `lstje lg tcj rjmu`ftlhg2
sjrvlijr“s dfl`urj th fiijpt f pfyojgt ofej fiihrelgm th tcj sjrvlijr“s wrlttjg
rjqulrjojgts;3=
sjrvlijr“s dfl`urj th prhpjr`y fpp`y f pfyojgt;33
;39 6; I.D.[. § 6>;5.9:(m)(6)(ll).
;35 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(m)(6)(ll) ’ 6.
;3: 6; I.D.[. § 6>;5.9:(m)(6)(lll).
;34 6; I.D.[. § 6>;5.9:(k)(66).
;3= 6; I.D.[. § 6>;5.9:(k)(6).
;33 6; I.D.[. § 6>;5.9:(k)(;).
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=5 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
sjrvlijr“s dfl`urj th irjelt f pfyojgt fs hd tcj efy lt wfs rjijlvje ld dfl`lgm th irjelt
tcj pfyojgt fs hd tcft eftj rjsu`ts lg f icfrmj th tcj khrrhwjr hr f gjmftlvj irjelt
rjphrt hg tcj khrrhwjr;3<
Ucj sjrvlijr oust irjelt f pfyojgt fs hd : efys fdtjr rjijlpt ld tcj khrrhwjr ele
ght dh``hw tcj sjrvlijr“s wrlttjg rjqulrjojgts dhr ofalgm f pfyojgt kut tcj
sjrvlijr fiijpts lt fgywfy. ;<>
sjrvlijr“s dfl`urj th pfy tfxjs hr lgsurfgij prjoluos hr htcjr icfrmjs lg f tloj ̀y
ofggjr;<6
sjrvlijr“s dfl`urj th rjduge ohgjy lg fg jsirhw fiihugt (hr irjelt lt th f gjw jsirhw
fiihugt ugejr ijrtflg ilriuostfgijs) wltclg ;> efys hd tcj khrrhwjr pfylgm hdd tcj
ohrtmfmj lg du`` ;<;
f djj lophsje ky tcj sjrvlijr wcjrj tcj sjrvlijr ele ght cfvj f ‐rjfshgfk`j kfsls‟ th
lophsj tcj djj;<9
Jxfop`js hd djjs wcjrj tcjrj ls gh rjfshgfk`j kfsls dhr tcj djj frj2 f `ftj djj
wcjg pfyojgt wfs ght `ftj, f icfrmj dhr f sjrvlij ght prhvleje, f prhpjrty
ofgfmjojgt djj dhr f khrrhwjr ght lg f ej`lgqujgiy stftus tcft whu`e bustldy
tcj icfrmj, fge f icfrmj dhr dhrij-p`fije lgsurfgij tcft ls ght pjrolttje.;<5
;3< 6; I.D.[. § 6>;5.9:(k)(9)1 6; I.D.[. § 6>;4.94(i)(6).
;<> 6; I.D.[. § 6>;5.9:(k)(9)1 6; I.D.[. § 6>;4.94(i)(6)(lll).
;<6 6; I.D.[. § 6>;5.9:(k)(5)1 6; I.D.[. § 6>;5.95(f).
;<; 6; I.D.[. § 6>;5.9:(k)(5)1 6; I.D.[. § 6>;5.95(k)(6) fge (;).
;<9 6; I.D.[. § 6>;5.9:(k)(:).
;<5 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(k) ’ ;.
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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=: IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
sjrvlijr“s dfl`urj th prhvlej tcj khrrhwjr wltc fg fiiurftj ohrtmfmj pfyhdd fohugt
wltclg sjvjg efys fdtjr tcj sjrvlijr rjijlvjs f wrlttjg rjqujst dhr hgj drho tcj
khrrhwjr ;<:
Ucj sjrvlijr cfs ̀ hgmjr th prhvlej tcls stftjojgt ld tcj khrrhwjr ls lg
kfgaruptiy hr dhrji`hsurj, ld tcj `hfg ls f rjvjrsj ohrtmfmj hr scfrje
fpprjilftlhg ohrtmfmj, hr ld tcjrj ls f gfturf` elsfstjr hr htcjr suic jojrmjgiy
sltuftlhg. ;<4
sjrvlijr“s dfl`urj th prhvlej fiiurftj ̀ hss oltlmftlhg lgdhroftlhg th f ej`lgqujgt
khrrhwjr wcjg tcj sjrvlijr ls ofalgm lts jfr`y lgtjrvjgtlhg `lvj ihgtfit fge wrlttjg
ihgtfit wltc tcj ej`lgqujgt khrrhwjr;<=
sjrvlijr“s dfl`urj th fiiurftj`y fge tloj`y trfgsdjr lgdhroftlhg fkhut sjrvlilgm tcj
khrrhwjr“s `hfg wcjg `hfg sjrvlilgm ls trfgsdjrrje th f gjw sjrvlijr;<3
sjrvlijr vlh`ftlgm tcj prhclkltlhgs hg dhrji`hsurj rjdjrrf` hr dhrji`hsurj sf`j
ihgtflgje lg tcj ID^K ̀ hss oltlmftlhg ru`js.;<<
Jrrhrs tcft frj ght sukbjit th ghtlij hd jrrhr rjqulrjojgts dhr fiaghw`jemojgt, lgvjstlmftlhg hr
rjsphgsj, hr ̀ lolts hg durglsclgm fevjrsj lgdhroftlhg th irjelt rjphrtlgm fmjgiljs, lgi`uej
jrrhrs rj`ftlgm th `hfg hrlmlgftlhg, `hfg ugejrwrltlgm, sf`j hr sjiurltlzftlhg hd tcj `hfg, fge
ejilslhgs th sj``, fsslmg hr trfgsdjr sjrvlilgm hd tcj ̀ hfg.9>>
;<: 6; I.D.[. § 6>;5.9:(k)(4)1 6; I.D.[. § 6>;4.94(i)(9).
;<4 6; I.D.[. § 6>;5.9:(k)(4)1 6; I.D.[. § 6>;4.94(i)(9).
;<= 6; I.D.[. § 6>;5.9:(k)(=)1 6; I.D.[. § 6>;5.9<.
;<3 6; I.D.[. § 6>;5.9:(k)(3).
;<< 6; I.D.[. § 6>;5.9:(k)(<)-(6>)1 6; I.D.[. § 6>;5.56(d)(m) fge (c).
9>> 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(k) ’ 6.
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=4 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
5.6.9 ]cft ihugts fs f wrlttjg ghtlij8
F ghtlij drho tcj khrrhwjr th tcj sjrvlijr hg f pfyojgt ihuphg hr htcjr pfyojgt dhro supp`lje
ky tcj sjrvlijr ehjs GHU cfvj th kj trjftje fs f wrlttjg jrrhr ghtlij. 9>6
F Vuf`ldlje ]rlttjg [jqujst drho tcj khrrhwjr th tcj sjrvlijr tcft fssjrts tcjrj wfs fg jrrhr
EHJY ihugt fs f wrlttjg jrrhr ghtlij. 9>;
F Vuf`ldlje ]rlttjg [jqujst (V][) ls wrlttjg ihrrjsphgejgij tcft f khrrhwjr sjges th
tcj sjrvlijr tcft lgi`uejs, hr jgfk`js tcj sjrvlijr th lejgtldy, tcj gfoj fge fiihugt hd tcj
khrrhwjr fge jltcjr stftjs tcj rjfshgs tcj khrrhwjr kj`ljvjs tcjrj ls fg jrrhr hr prhvlejs
jghumc ejtfl` th tcj sjrvlijr rjmfrelgm tcj lgdhroftlhg tcj khrrhwjr ls fsalgm dhr
rj`ftlgm th tcj sjrvlilgm hd tcj `hfg.9>9
F sukolsslhg drho tcj khrrhwjr ofy kj f ghtlij hd jrrhr jvjg ld tcj khrrhwjr if``s lt shojtclgm
j`sj. Ucj sjrvlijr oust ejtjrolgj ld tcj sukolsslhg ls f ghtlij hd jrrhr kfsje hg tcj ihgtjgt hd
tcj sukolsslhg.9>5
5.6.5 ]cjrj schu`e tcj khrrhwjr sjge tcj wrlttjg ghtlij8
Ld tcj sjrvlijr mfvj tcj khrrhwjr f wrlttjg ghtlij wltc fg feerjss tcft tcj khrrhwjr OZYU usj
wcjg sjgelgm tcj sjrvlijr tcj khrrhwjr“s wrlttjg ghtlij hd jrrhr, tcj khrrhwjr oust usj tcft
feerjss.9>:
9>6 6; I.D.[. § 6>;5.9:(f).
9>; 6; I.D.[. § 6>;5.9:(f).
9>9 6; I.D.[. § 6>;5.96.
9>5 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(f) ’ ;.
9>: 6; I.D.[. § 6>;5.9:(i).
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== IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucj ghtlij wltc tcj feerjss oust kj i`jfr fge ihgspliuhus.9>4
Ucj ghtlij IFG kj lgi`ueje wltc htcjr ghtlijs, suic fs f ghtlij hd trfgsdjrrlgm
sjrvlilgm. 9>=
Ucj feerjss OZYU kj prhvleje lg fgy pjrlheli stftjojgt hr ihuphg khha`jt tcft tcj
sjrvlijr cfs th mlvj th tcj khrrhwjr. 9>3
Ucj feerjss oust kj phstje hg tcj sjrvlijr“s wjksltj.9><
Ucj feerjss oust kj lgi`ueje lg fgy ghtlijs rjqulrje ugejr tcj jfr`y lgtjrvjgtlhg
ru`js (6; I.D.[. 6>;5.9<) fge tcj `hss oltlmftlhg ru`js (6; I.D.[. 6>;5.56) tcft
ihgtflg ihgtfit lgdhroftlhg dhr tcj sjrvlijr.96>
Ld tcj sjrvlijr ejslmgftjs ohrj tcfg hgj feerjss, f khrrhwjr ofy lgltlftj f ghtlij hd jrrhr
prhijss ky sjgelgm f ghtlij hd jrrhr th fgy hd tcj ejslmgftje feerjssjs, jvjg ld tcj hgj th wclic
tcj khrrhwjr sjges tcj ghtlij hd jrrhr ls ght tcj hgj tcj sjrvlijr lgtjgeje tcj khrrhwjr th
usj.966
Ld tcj sjrvlijr ehjs ght ejslmgftj fg feerjss tcj khrrhwjr ofy sjge tcj ghtlij hd jrrhr th fgy
hddlij hd tcj sjrvlijr fge tcj sjrvlijr cfs th rjsphge.96;
9>46; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(i) ’ ;.
9>= 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(i) ’ ;.
9>3 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(i) ’ ;(ll)1 6; I.D.[. § 6>;4.56.
9>< 6; I.D.[. § 6>;5.9:(i) fge Ihoojgt 9:(i) ’ ;(lll).
96> 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(i) ’ ;(lv).
966 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(i) ’ 9.
96; 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(i) ’ 6.
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=3 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ld tcj sjrvlijr ejslmgftjs f spjildli feerjss dhr ghtlijs hd jrrhr, tcj feerjss cfs th kj tcj sfoj
hgj tcj sjrvlijr cfs th`e tcj khrrhwjr th usj th rjqujst lgdhroftlhg drho tcj sjrvlijr.969
F sjrvlijr ifg f`sh ejslmgftj fg hg l̀gj lgtfaj prhijss, kut tcls oust kj lg feeltlhg th fge ght lg
`lju hd tcj prhijss dhr rjijlvlgm ghtlijs ky ofl`.965
F sjrvlijr cfs th mlvj wrlttjg ghtlij th tcj khrrhwjr kjdhrj lt icfgmjs tcj feerjss lt sfys tcj
khrrhwjr oust usj dhr ghtlijs hd jrrhr.96:
5.; Ytjp twh ’ Ucj sjrvlijr fiaghw`jemjsrjijlpt hd tcj ghtlij hd jrrhr
Ucj sjrvlijr cfs th sjge tcj khrrhwjr f wrlttjg fiaghw`jemjojgt sfylgm tcft tcj sjrvlijr
rjijlvje tcj ghtlij hd jrrhr drho tcj khrrhwjr.964
Ucls wrlttjg fiaghw`jemjojgt cfs th kj prhvleje th tcj khrrhwjr wltclg dlvj efys hd tcj
sjrvlijr rjijlvlgm tcj ghtlij hd jrrhr, jxi`uelgm ̀ jmf` puk`li ch`lefys, Yfturefys fge Yugefys. 96=
Ld tcj sjrvlijr cfs ejtjrolgje tcft lt ehjs ght cfvj th rjsphge th tcj ghtlij hd jrrhr kjifusj tcj
ghtlij ls sukstfgtlf``y tcj sfoj fs f prlhr f``jmftlhg hd jrrhr th wclic tcj sjrvlijr prhpjr`y
rjsphgeje, 963
ls hvjrkrhfe,96<
hr wfs sjgt ohrj tcfg hgj yjfr fdtjr tcj sjrvlijr trfgsdjrrje tcj
969 6; I.D.[. § 6>;5.9:(i)1 6; I.D.[. § 6>;5.94(k).
965 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(i) ’ 5.
96: 6; I.D.[. § 6>;5.9:(i).
964 6; I.D.[. § 6>;5.9:(e).
96= 6; I.D.[. § 6>;5.9:(e).
963 6; I.D.[. § 6>;5.9:(m)(6)(l).
96< 6; I.D.[. § 6>;5.9:(m)(6)(ll).
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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=< IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
ohrtmfmj th f gjw sjrvlijr hr khtc tcj ejkt fge f`` ihrrjsphgelgm `ljgs cfvj kjjg jxtlgmulscje
hr rj`jfsje,9;>
tcj sjrvlijr oust lgstjfe sjge f wrlttjg ghtlij th tcj khrrhwjr sfylgm lt cfs
ejtjrolgje tcft lt ehjs ght cfvj th rjvljw tcj ghtlij hd jrrhr fge mlvlgm tcj rjfshg wcy tcj
sjrvlijr ehjs ght tclga lt cfs th rjvljw tcj ghtlij hd jrrhr.9;6
Ucls ghtlij oust kj prhvleje ght ̀ ftjr tcfg dlvj efys fdtjr tcj sjrvlijr cfs ejtjrolgje
tcft lt ehjs ght cfvj th rjvljw tcj ghtlij hd jrrhr, jxi`uelgm `jmf` puk`li ch`lefys,
Yfturefys fge Yugefys. 9;;
5.9 Ytjp tcrjj ’ Ucj sjrvlijr lgvjstlmftjstcj ghtlij hd jrrhr fge rjsphges th tcjghtlij hd jrrhr
5.9.6 Lgvjstlmftlhg
Ucj sjrvlijr oust ihrrjit tcj jrrhr hr ihgeuit f rjfshgfk`j lgvjstlmftlhg.9;9
Ucj sjrvlijr ifg fsa tcj khrrhwjr dhr ehiuojgtftlhg tcft supphrts tcj khrrhwjr“s jrrhr
f``jmftlhg.9;5
Ucj sjrvlijr ifgght rjqulrj tcj khrrhwjr th prhvlej lgdhroftlhg fs f ihgeltlhg th lgvjstlmftlgm
tcj jrrhr. 9;:
9;> 6; I.D.[. § 6>;5.9:(m)(6)(lll).
9;6 6; I.D.[. § 6>;5.9:(m)(;).
9;; 6; I.D.[. § 6>;5.9:(m)(;).
9;9 6; I.D.[. § 6>;5.9:(j)(6).
9;5 6; I.D.[. § 6>;5.9:(j)(;).
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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3> IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ucj sjrvlijr ifgght rjqulrj tcj khrrhwjr th pfy f djj hr ofaj fgy pfyojgt tcft ofy kj hwje hg
tcj fiihugt fs f ihgeltlhg th lgvjstlmftlgm tcj jrrhr. 9;4
Kut tcj khrrhwjr ls stl`` hk`lmftje th
ofaj fgy sicjeu`je pfyojgts.9;=
Ld tcj sjrvlijr fsas tcj khrrhwjr th prhvlej ehiuojgtftlhg hr lgdhroftlhg kfialgm up tcjf``jmje jrrhr, fge tcj khrrhwjr ehjs ght prhvlej tcft lgdhroftlhg hr ehiuojgtftlhg, tcj
sjrvlijr oust stl`` ihgeuit f rjfshgfk`j lgvjstlmftlhg kjdhrj ihgi`uelgm tcjrj wfs gh sjrvlijr
jrrhr, fge ifgght ihgi`uej tcft gh sjrvlijr jrrhr hiiurrje slop`y kjifusj tcj khrrhwjr ele ght
rjsphge th tcj sjrvlijr“s rjqujst dhr lgdhroftlhg hr ehiuojgtftlhg. 9;3
5.9.; [jsphgsj
Ld tcj sjrvlijr ihgi`uejs tcj jrrhr wfs ofej tcj sjrvlijr cfs th29;<
Ihrrjit tcj jrrhr
^rhvlej tcj khrrhwjr wltc f wrlttjg ghtlij hd tcj ihrrjitlhg tcft mlvjs tcj2
Jddjitlvj eftj hd tcj ihrrjitlhg fge
Ihgtfit lgdhroftlhg lgi`uelgm f tj`jpchgj guokjr, lg ifsj tcj khrrhwjr gjjes
durtcjr fsslstfgij.
Ld tcj sjrvlijr ihgi`uejs tcft f elddjrjgt hr feeltlhgf` jrrhr wfs ofej, tcj sjrvlij cfs th199>
Ihrrjit tcj jrrhr
^rhvlej tcj khrrhwjr wltc f wrlttjg ghtlij hd tcj ihrrjitlhg tcft
9;: 6; I.D.[. § 6>;5.9:(j)(;)(l).
9;4 6; I.D.[. § 6>;5.9:(c).
9;= 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(c) ’ 6.
9;3 6; I.D.[. § 6>;5.9:(j)(;)(ll).
9;< 6; I.D.[. § 6>;5.9:(j)(6)(l)(F).
99> 6; I.D.[. § 6>;5.9:(j)(6)(ll).
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36 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ejsirlkjs tcj jrrhr
Lejgtldljs tcj fitlhg tfajg th ihrrjit tcj jrrhr
mlvjs tcj jddjitlvj eftj hd tcj ihrrjitlhg fge
mlvjs tcj khrrhwjr ihgtfit lgdhroftlhg lgi`uelgm f tj`jpchgj guokjr, lg ifsj
tcj khrrhwjr gjjes durtcjr fsslstfgij.
Ld tcj sjrvlijr ihgi`uejs tcj jrrhr wfs GHU ofej tcj sjrvlijr cfs th2996
Cfvj ihgeuitje f rjfshgfk`j lgvjstlmftlhg
^rhvlej tcj khrrhwjr wltc f wrlttjg ghtlij tcft2
Uj``s tcj khrrhwjr tcft tcj sjrvlijr cfs ejtjrolgje tcft gh jrrhr hiiurrje
Mlvjs tcj rjfshg hr rjfshgs dhr dlgelgm tcft gh jrrhr hiiurrje
Uj``s tcj khrrhwjr tcft tcj khrrhwjr cfs tcj rlmct th rjqujst ehiuojgtftlhg tcft
tcj sjrvlijr rj`lje hg lg ejtjrolglgm tcft gh jrrhr hiiurrje
Uj``s tcj khrrhwjr chw tcj khrrhwjr ifg rjqujst tcft ehiuojgtftlhg
Mlvjs tcj khrrhwjr ihgtfit lgdhroftlhg dhr tcj sjrvlijr, lgi`uelgm f tj`jpchgj
guokjr, lg ifsj tcj khrrhwjr gjjes durtcjr fsslstfgij
^rhvlej tcj khrrhwjr, hg tcj khrrhwjr“s rjqujst, wltc ihpljs hd ehiuojgts fge
lgdhroftlhg rj`lje hg lg ejilelgm tcjrj wfs gh jrrhr.99;
Ucls ofy lgi`uej lgdhroftlhg jgtjrje lgth tcj sjrvlijr“s ih``jitlhg systjo, suic
fs f sirjjg scht hd tcj fiihugt schwlgm fohugts irjeltje, jti.999
Ucls oust kj prhvleje ft gh icfrmj. 995
Ucls oust kj prhvleje wltclg 6: efys fdtjr tcj khrrhwjr rjqujsts lt, jxi`uelgm
puk`li ch`lefys, Yfturefys fge Yugefys. 99:
996 6; I.D.[. § 6>;5.9:(j)(6)(l)(K).
99; 6; I.D.[. § 6>;5.9:(j)(5).
999 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 9:(j)(5) ’ 6.
995 6; I.D.[. § 6>;5.9:(j)(5).
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3; IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ehiuojgts tcft tcj sjrvlijr ejtjrolgjs frj ihgdlejgtlf`, prhprljtfry hr
prlvl`jmje lgdhroftlhg ifg kj wltccj`e drho tcj khrrhwjr, kut tcj sjrvlijr cfs
th `jt tcj khrrhwjr aghw lt cfs ejileje th wltcch`e tcj ehiuojgts lg wrltlgm
wltclg 6: efys fdtjr tcj khrrhwjr rjqujsts tcj ehiuojgts, jxi`uelgm puk l̀i
ch`lefys, Yfturefys fge Yugefys. 994
5.9.9 Ulolgm
Chw qulia`y tcj sjrvlijr oust lgvjstlmftj fge rjsphge th tcj ghtlij hd jrrhr ejpjges hg wcft
alge hd jrrhr ls f``jmje ky tcj khrrhwjr. Cjrj frj tcj vfrlhus rjqulrjojgts.
F``jmje jrrhr
Dfl`urj th prhvlej fg fiiurftj pfyhdd kf`fgij
[jqulrje tloj th rjsphge
Ght `ftjr tcfg = efys fdtjr tcj ghtlij hd jrrhr ls rjijlvje jxi`uelgm `jmf` puk l̀i ch`lefys,
Yfturefys fge Yugefys99=
F``jmje jrrhr
Lgltlftlgm fg loprhpjr dhrji`hsurj hr loprhpjr`y dl`lgm dhr f dhrji`hsurj buemojgt hr sf`j.
[jqulrje tloj th rjsphge
Kjdhrj tcj dhrji`hsurj sf`j hr wltclg 9> efys fdtjr tcj ghtlij hd jrrhr ls rjijlvje jxi`uelgm `jmf`
puk`li ch`lefys, Yfturefys fge Yugefys, wclicjvjr ls jfr`ljr. 993
99: 6; I.D.[. § 6>;5.9:(j)(5).
994 6; I.D.[. § 6>;5.9:(j)(5).
99= 6; I.D.[. § 6>;5.9:(j)(9)(l)(F)1 6; I.D.[. § 6>;5.9:(k)(4).
993 6; I.D.[. § 6>;5.9:(j)(9)(l)(K)1 6; I.D.[. §§ 6>;5.9:(k)(<) & (6>)1 6; I.D.[. §§ 6>;5.56(d), (m) fge (c).
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35 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
wrltlgm tcft lt cfs ihrrjitje tcj jrrhr wltclg dlvj efys hd tcj sjrvlijr rjijlvlgm tcj ghtlij hd
jrrhr, jxi`uelgm ̀ jmf` puk`li ch`lefys, Yfturefys fge Yugefys.959
Ucj sjrvlijr ehjs ght cfvj th fiaghw`jemj rjijlpt hd tcj ghtlij hd jrrhr hr rjsphge th tcj ghtlij
hd jrrhr ld tcj jrrhr tcft ls fssjrtje rj`ftjs th tcj sjrvlijr lgltlftlgm f dhrji`hsurj hr dl`lgm dhr f
dhrji`hsurj buemojgt hr hrejr hd sf`j lg vlh`ftlhg hd 6; I.D.[. 6>;5.56(d), (m) fge (b) FGE tcj
ghtlij hd jrrhr ls rjijlvje = hr djwjr efys kjdhrj f dhrji`hsurj sf`j.955
Lg tcls ifsj tcj sjrvlijr ls stl`` rjqulrje th ofaj f mhhe dfltc fttjopt th rjsphge th tcj
khrrhwjr“s ghtlij (hrf`̀ y hr lg wrltlgm) fge jltcjr ihrrjit tcj jrrhr hr tj`̀ tcj khrrhwjr
tcj rjfshg tcft lt kj`ljvjs gh jrrhr hiiurrje.95:
5.5 Lgtjrsjitlhg hd tcj jrrhr rjsh`utlhg ru`jsfge htcjr `fws
Hgij tcj sjrvlijr rjijlvjs f ghtlij hd jrrhr lt ifgght durglsc fevjrsj lgdhroftlhg fkhut fgy
pfyojgt tcft ls tcj sukbjit hd tcj ghtlij hd jrrhr th f irjelt rjphrtlgm fmjgiy dhr 4> efys.954
F sjrvlijr wch cfs rjijlvje f ghtlij hd jrrhr ifg stl`` pursuj rjojeljs lt cfs ugejr tcj `fw,
lgi`uelgm lgltlftlgm f dhrji`hsurj prhijjelgm hr ohvlgm dhrwfre wltc f dhrji`hsurj sf`j, jxijpt ld
tcj ghtlij hd jrrhr f``jmjs tcft f sjrvlijr lgltlftje f dhrji`hsurj hr dl`je dhr f dhrji`hsurj
buemojgt hr hrejr hd sf`j lg vlh`ftlhg hd 6; I.D.[. 6>;5.56(d), (m) hr (b).95=
959 6; I.D.[. § 6>;5.9:(d)(6).
955 6; I.D.[. § 6>;5.9:(d)(;)1 6; I.D.[. § 6>;5.9:(k)(<)-(6>)1 6; I.D.[. § 6>;5.56(d)-(c).
95: 6; I.D.[. § 6>;5.9:(d)(;)1 6; I.D.[. § 6>;5.9:(k)(<)-(6>)1 6; I.D.[. § 6>;5.56(d)-(c).
954 6; I.D.[. § 6>;5.9:(l)(6).
95= 6; I.D.[. § 6>;5.9:(l)(;)1 sjjYjj 6; I.D.[. § 6>;5.9:(k)(<)-(6>)1 6; I.D.[. §§ 6>;5.56(d)-(c).
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3: IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Jvjg ld f sjrvlijr ls f ejkt ih``jithr wltc rjspjit th f khrrhwjr fge tcj khrrhwjr cfs sjgt f ijfsj
ihoougliftlhg wrltlgm ugejr tcj DEI^F, tcj sjrvlijr oust ihop`y wltc tcj jrrhr rjsh`utlhg
ru`js lg 6>;5.9: ug`jss tcj khrrhwjr spjildlif``y wltcerfws tcj khrrhwjr“s jrrhr ghtlij.953
953 ID^K ku``jtlg ;>69-6; ft 4, fvfl`fk`j ft cttp2//dl`js.ihgsuojrdlgfgij.mhv/d/;>696>XidpkXohrtmfmj-
sjrvlilgmXku``jtlg.ped .
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34 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
:. [jqujsts dhr lgdhroftlhg
:.6 Ytjp hgj2 ]rlttjg rjqujst dhrlgdhroftlhg drho khrrhwjr
:.6.6 [jqujst ihgtjgt
Ucj khrrhwjr, hr tcj khrrhwjr“s fmjgt,95<
cfs th sjge f wrlttjg rjqujst dhr lgdhroftlhg th tcj
sjrvlijr tcft29:>
Lgi`uejs tcj gfoj hd tcj khrrhwjr
Lgi`uejs lgdhroftlhg tcft ‐jgfk`js th sjrvlijr th lejgtldy tcj khrrhwjr“s ohrtmfmj `hfg
fiihugt.‟
Ytftjs tcj lgdhroftlhg tcj khrrhwjr ls rjqujstlgm drho tcj sjrvlijr.
Ucj sjrvlijr wl`` ght cfvj th rjsphge th tcj rjqujst lg tcj dh``hwlgm ifsjs2
Ld tcj rjqujst ls sukstfgtlf``y tcj sfoj fs f prlhr rjqujst dhr lgdhroftlhg th wclic tcj
sjrvlijr prhpjr`y rjsphgeje, ug`jss tcj lgdhroftlhg rjqujstje ls hd tcj typj tcft ifg
icfgmj hvjr tloj fge tcj rjqujst ihvjrs f elddjrjgt tloj pjrlhe tcfg tcj jfr`ljr
rjqujst.9:6
95< 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(f) ’ 6.
9:> 6; I.D.[. § 6>;5.94(f).
9:6 6; I.D.[. § 6>;5.94(d)(6)(l) fge Ihoojgt 94(d)(6)(l) ’ 6.
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3= IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ld tcj rjqujst fsas dhr lgdhroftlhg tcft ls ihgdlejgtlf`, prhprljtfry hr prlvl`jmje. 9:;
Jxfop`js hd tcls typj hd lgdhroftlhg lgi`uej lgdhroftlhg fkhut tcj sjrvlijr“s
ofgfmjojgt, prhdltfkl`lty hr lgdhroftlhg prhvleje th lgvjsthrs1 lgdhroftlhg
fkhut sjrvlijr pjrshggj`, lgi`uelgm ihopjgsftlhg, khgusjs hr pjrshggj`
fitlhgs1 rjihres rj`ftlgm th jxfolgftlhg rjphrts, ihop`lfgij fuelts, khrrhwjr
ihop`flgts fge lgtjrgf` hr jxtjrgf` lgvjstlmftlhgs1 fge lgdhroftlhg prhtjitje ky
tcj ftthrgjy/i`ljgt prlvl`jmj.9:9
Ld tcj rjqujst fsas dhr lrrj`jvfgt lgdhroftlhg.9:5
Lgdhroftlhg ls lrrj`jvfgt ld lt ehjs ght elrjit`y rj`ftj th tcj khrrhwjr“s `hfg
fiihugt. Jxfop`js hd lrrj`jvfgt lgdhroftlhg lgi`uej lgdhroftlhg rj`ftje th tcj
sjrvlilgm hd htcjr khrrhwjrs“ ̀ hfgs(lgi`uelgm lgdhroftlhg rjphrtje th f
ohrtmfmj hwgjr fkhut lgelvleuf` hr fmmrjmftj `hfgs kjlgm sjrvlije), trflglgm
prhmrfos dhr sjrvlijr pjrshggj`, sjrvlilgm prhmrfo mulejs, fge lgvjsthr
lgstruitlhgs th tcj sjrvlijr rjmfrelgm irltjrlf dhr ̀ hss oltlmftlhg prhmrfos.9::
Ld tcj rjqujst ls hvjrkrhfe hr ugeu`y kurejgshoj.9:4
Fg hvjrkrhfe rjqujst fsas dhr fg ugrjfshgfk`j vh`uoj hd ehiuojgts hr
lgdhroftlhg. 9:=
Fg ugeu`y kurejgshoj rjqujst ls hgj th wclic tcj sjrvlijr ihu`e ght rjsphge wltchut jxijjelgm tcj tloj ̀ lolts sjt dhr rjsphgelgm th f rjqujst dhr
9:; 6; I.D.[. § 6>;5.94(d)(6)(ll) fge Ihoojgt 94(d)(6)(ll) ’ 6.
9:9 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(d)(6)(ll) ’ 6(l)-(lv).
9:5 6; I.D.[. § 6>;5.94(d)(6)(lll).
9:: 6; I.D.[. § 6>;5.94(d)(6)(lll) fge Ihoojgt 94(d)(6)(lll) ’ 6(l)-(lv).
9:4 6; I.D.[. § 6>;5.94(d)(6)(lv).
9:= 6; I.D.[. § 6>;5.94(d)(6)(lv).
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33 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
lgdhroftlhg, 9:3
hr wltchut lgiurrlgm ugrjfshgfk`j ihsts hr ejeliftlgm
ugrjfshgfk`j rjshurijs lg `lmct hd tcj ilriuostfgijs.9:<
Jxfop`js hd ugeu`y kurejgshoj hr krhfe rjqujsts lgi`uej2
rjqujsts tcft rj`ftj th sukstfgtlf``y f`` fspjits hd hrlmlgftlhg, sjrvlilgm, sf`j,
sjiurltlzftlhg fge dhrji`hsurj, suic fs rjqujsts dhr f`` tcj ehiuojgts lg tcj
ohrtmfmj ̀ hfg dl`j, f`` rjihreje ohrtmfmj lgstruojgts, jti.94>
rjqujsts tcft frj ght rjfshgfk`y ugejrstfgefk`j946
rjqujsts tcft fiihopfgy ‐vh`uolghus tfgmjgtlf` elsiusslhg hr fssjrtlhgs hd
jrrhrs‟ 94;
rjqujsts tcft tcj sjrvlijr prhvlej lgdhroftlhg lg f spjildli dhroft wcjg tcj
sjrvlijr ehjsg“t hrelgfrl`y sthrj tcft lgdhroftlhg lg tcft dhroft949
rjqujsts tcft frj ‐ght rjfshgfk`y ̀ laj`y th fsslst f khrrhwjr wltc tcj khrrhwjr“s
fiihugt‟945
Jxfop`js hd tcls lgi`uej f rjqujst dhr f ihpy hd tcj drhgt fge kfia hd f``
pfyojgt lgstruojgts schwlgm pfyojgts ky tcj khrrhwjr, hr pfyojgts ky
tcj sjrvlijr th tcj ohrtmfmj hwgjr. 94:
Ucj sjrvlijr ehjs cfvj th rjsphge th f rjqujst tcft ls hvjr`y krhfe hr
kurejgshoj ld tcj sjrvlijr ifg ‐rjfshgfk`y lejgtldy f vf l̀e lgdhroftlhg rjqujst‟
lg tcj sukolsslhg ky tcj khrrhwjr.944
9:3 Yjj 6; I.D.[. § 6>;5.94(e).
9:< 6; I.D.[. § 6>;5.94(d)(6)(lv).
94> 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(d)(6)(lv) ’ 6(l).
946 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(d)(6)(lv) ’ 6(ll).
94; 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(d)(6)(lv) ’ 6(ll).
949 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(d)(6)(lv) ’ 6(lll).
945 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(d)(6)(lv) ’ 6(lv).
94: 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(d)(6)(lv) ’ 6(lv).
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3< IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ld tcj rjqujst ls sjgt ohrj tcfg hgj yjfr fdtjr tcj sjrvlijr trfgsdjrs tcj ohrtmfmj th f
gjw sjrvlijr hr khtc tcj ejkt fge f`` ihrrjsphgelgm `ljgs cfvj kjjg jxtlgmulscje hr
rj`jfsje.94=
:.6.; ]cft ihugts fs f rjqujst dhr lgdhroftlhg8
F rjqujst dhr lgdhroftlhg drho tcj khrrhwjr th tcj sjrvlijr hg f pfyojgt ihuphg hr htcjr
pfyojgt dhro supp`lje ky tcj sjrvlijr ehjs GHU cfvj th kj trjftje fs f rjqujst dhr lgdhroftlhg.
943
F rjqujst drho tcj khrrhwjr dhr f pfyhdd kf`fgij ehjs ght cfvj th kj trjftje fs f rjqujst dhr
lgdhroftlhg. 94<
F Vuf`ldlje ]rlttjg [jqujst drho tcj khrrhwjr th tcj sjrvlijr tcft rjqujsts lgdhroftlhg EHJY
ihugt fs fg lgdhroftlhg rjqujst. 9=>
F Vuf`ldlje ]rlttjg [jqujst (V][) ls wrlttjg ihrrjsphgejgij tcft f khrrhwjr sjges th
tcj sjrvlijr tcft lgi`uejs, hr jgfk`js tcj sjrvlijr th lejgtldy, tcj gfoj fge fiihugt hd tcj
khrrhwjr fge jltcjr stftjs tcj rjfshgs tcj khrrhwjr kj`ljvjs tcjrj ls fg jrrhr hr prhvlejs
jghumc ejtfl` th tcj sjrvlijr rjmfrelgm tcj lgdhroftlhg tcj khrrhwjr ls fsalgm dhr
rj`ftlgm th tcj sjrvlilgm hd tcj `hfg.9=6
944 6; I.D.[. § 6>;5.94(d)(6)(lv).
94= 6; I.D.[. § 6>;5.94(d)(6)(v).
943 6; I.D.[. § 6>;5.94(f).
94< 6; I.D.[. § 6>;5.94(f).
9=> 6; I.D.[. § 6>;5.94(f).
9=6 6; I.D.[. § 6>;4.96.
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<> IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
:.6.9 ]cjrj schu`e tcj khrrhwjr sjge tcj wrlttjg ghtlij8
Ld tcj sjrvlijr mfvj tcj khrrhwjr f wrlttjg ghtlij wltc fg feerjss tcft tcj khrrhwjr OZYU usj
wcjg sjgelgm fg lgdhroftlhg rjqujst, tcj khrrhwjr oust usj tcft feerjss.9=;
Ucj ghtlij wltc tcj feerjss oust kj i`jfr fge ihgspliuhus.9=9
Ucj ghtlij IFG kj lgi`ueje wltc htcjr ghtlijs, suic fs f ghtlij hd trfgsdjrrlgm
sjrvlilgm.9=5
Ucj feerjss OZYU kj prhvleje lg fgy pjrlheli stftjojgt hr ihuphg khha`jt tcft tcj
sjrvlijr cfs th mlvj th tcj khrrhwjr. 9=:
Ucj feerjss oust kj phstje hg tcj sjrvlijr“s wjksltj.9=4
Ucj feerjss oust kj lgi`ueje lg fgy ghtlijs rjqulrje ugejr tcj jfr`y lgtjrvjgtlhg ru`js
(6; I.D.[. 6>;5.9<) fge tcj `hss oltlmftlhg ru`js (6; I.D.[. 6>;5.56) tcft ihgtflg ihgtfit
lgdhroftlhg dhr tcj sjrvlijr.9==
Ld tcj sjrvlijr ejslmgftjs ohrj tcfg hgj feerjss, f khrrhwjr ifg lgltlftj fg lgdhroftlhg rjqujst
prhijss ky sjgelgm f rjqujst dhr lgdhroftlhg th fgy hd tcj ejslmgftje feerjssjs, jvjg ld tcj hgj
th wclic tcj khrrhwjr sjges tcj rjqujst ls ght tcj hgj tcj sjrvlijr lgtjgeje tcj khrrhwjr th
usj.9=3
9=; 6; I.D.[. § 6>;5.94(k).
9=9 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(k) ’ ;.
9=5 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(k) ’ ;.
9=: 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(k) ’ ;(ll)1 6; I.D.[. § 6>;4.56.
9=4 6; I.D.[. § 6>;5.94(k) fge Ihoojgt 94(k) ’ ;(lll).
9== 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(k) ’ ;(lv).
9=3 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(k) ’ 9.
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<6 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ld tcj sjrvlijr ehjs ght ejslmgftj fg feerjss tcj khrrhwjr ifg sjge tcj rjqujst dhr lgdhroftlhg
th fgy hddlij hd tcj sjrvlijr fge tcj sjrvlijr cfs th rjsphge.9=<
Ld tcj sjrvlijr ejslmgftjs f spjildli feerjss dhr lgdhroftlhg rjqujsts, tcj feerjss cfs th kj tcj
sfoj hgj tcj sjrvlijr cfs th`e tcj khrrhwjr th usj th sjge f ghtlij hd jrrhr.93>
F sjrvlijr ifg f`sh ejslmgftj fg hg l̀gj lgtfaj prhijss, kut tcls oust kj lg feeltlhg th fge ght lg
`lju hd tcj prhijss dhr rjijlvlgm ghtlijs ky ofl`.936
F sjrvlijr cfs th mlvj wrlttjg ghtlij th tcj khrrhwjr kjdhrj lt icfgmjs tcj feerjss lt sfys tcj
khrrhwjr oust usj dhr lgdhroftlhg rjqujsts.93;
:.; Ytjp twh2 Ucj sjrvlijr fiaghw`jemjsrjijlpt hd tcj rjqujst dhr lgdhroftlhg
:.;.6 [jqulrjojgts
Ucj sjrvlijr cfs th sjge tcj khrrhwjr f wrlttjg fiaghw`jemjojgt sfylgm tcft tcj sjrvlijr
rjijlvje tcj rjqujst dhr lgdhroftlhg drho tcj khrrhwjr.939
Ucls wrlttjg fiaghw`jemjojgt cfs th kj prhvleje th tcj khrrhwjr wltclg dlvj efys hd tcj
sjrvlijr rjijlvlgm tcj lgdhroftlhg rjqujst, jxi`uelgm ̀ jmf` puk`li ch`lefys, Yfturefys fge
Yugefys. 935
9=< 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(k) ’ 6.
93> 6; I.D.[. § 6>;5.94(k)1 6; I.D.[. § 6>;5.9:(i).
936 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(k) ’ 5.
93; 6; I.D.[. § 6>;5.94(k).
939 6; I.D.[. § 6>;5.94(i).
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<; IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Ld tcj sjrvlijr cfs ejtjrolgje tcft lt ehjs ght cfvj th rjsphge th tcj rjqujst dhr lgdhroftlhg
kjifusj tcj rjqujst fsas dhr eup`liftlvj lgdhroftlhg, fsas dhr ihgdlejgtlf`, prhprljtfry hr
prlvl`jmje lgdhroftlhg, fsas dhr lrrj`jvfgt lgdhroftlhg, ls hvjrkrhfe hr ugeu`y kurejgshoj hr ls
ugtloj`y,93:
tcj sjrvlijr oust lgstjfe sjge f wrlttjg ghtlij th tcj khrrhwjr sfylgm lt cfs
ejtjrolgje tcft lt ehjs ght cfvj th rjsphge th tcj rjqujst dhr lgdhroftlhg fge mlvlgm tcj rjfshg wcy tcj sjrvlijr ehjs ght tclga lt cfs th rjsphge th tcj rjqujst dhr lgdhroftlhg.
934
Ucls ghtlij oust kj prhvleje ght `ftjr tcfg dlvj efys fdtjr tcj sjrvlijr cfs ejtjrolgje tcft lt
ehjs ght cfvj th rjsphge, jxi`uelgm ̀ jmf` puk`li ch`lefys, Yfturefys fge Yugefys.93=
:.;.; Jxijptlhgs
Ucj sjrvlijr ehjs ght cfvj th fiaghw`jemj rjijlpt hd tcj lgdhroftlhg rjqujst ld tcj sjrvlijr
prhvlejs tcj khrrhwjr wltc tcj lgdhroftlhg rjqujstje fge tcj sjrvlijr“s ihgtfit lgdhroftlhg,lgi`uelgm f tj`jpchgj guokjr, wltclg dlvj efys hd tcj sjrvlijr rjijlvlgm tcj rjqujst dhr
lgdhroftlhg, jxi`uelgm ̀ jmf` puk`li ch`lefys, Yfturefys fge Yugefys.933
935 6; I.D.[. § 6>;5.94(i).
93: 6; I.D.[. § 6>;5.94(d)(6).
934 6; I.D.[. § 6>;5.94(d)(;).
93= 6; I.D.[. § 6>;5.94(d)(;).
933 6; I.D.[. § 6>;5.94(j).
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<9 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
:.9 Ytjp tcrjj2 Ucj sjrvlijr rjsphges th tcjlgdhroftlhg rjqujst
:.9.6 [jsphgsjUcj sjrvlijr oust prhvlej tcj khrrhwjr wltc tcj rjqujstje lgdhroftlhg fge mlvj tcj khrrhwjr
ihgtfit lgdhroftlhg lgi`uelgm f tj`jpchgj guokjr, lg ifsj tcj khrrhwjr gjjes durtcjr
fsslstfgij.93<
Ld tcj lgdhroftlhg rjqujst fsas dhr tcj lejgtlty hd, fge feerjss hr htcjr rj`jvfgt ihgtfit
lgdhroftlhg dhr tcj hwgjr hr fsslmgjj hd f ohrtmfmj ̀ hfg, tcj sjrvlijr oust prhvlej tcls
lgdhroftlhg.9<>
Kjifusj ejtjrolglgm fge ejsirlklgm hwgjrsclp hd f ohrtmfmj ifg kj ihop`jx ld tcj
ohrtmfmj ls sjiurltlzje, tcj ihoojgtfry mlvjs mulefgij hg wch schu`e kj lejgtldlje lg
rj`ftlhg th f rjqujst dhr lgdhroftlhg suic fs tcls.9<6
Ld tcj sjrvlijr ihgi`uejs tcj rjqujstje lgdhroftlhg ls ght fvfl`fk`j, tcj sjrvlijr cfs th9<;
2
Cfvj ihgeuitje f rjfshgfk`j sjfric dhr tcj lgdhroftlhg
^rhvlej tcj khrrhwjr wltc f wrlttjg ghtlij tcft2
Uj``s tcj khrrhwjr tcft tcj sjrvlijr cfs ejtjrolgje tcft tcj rjqujstje
lgdhroftlhg ls ght fvfl`fk`j th tcj sjrvlijr1
Lgdhroftlhg ls ght fvfl`fk`j ld lt ls ght lg tcj sjrvlijr“s ihgtrh` hr phssjsslhg hr ld
tcj lgdhroftlhg ifgght kj rjtrljvje ‐lg tcj hrelgfry ihursj hd kuslgjss tcrhumc
rjfshgfk`j jddhrts.‟9<9
93< 6; I.D.[. § 6>;5.94(e)(6)(l).
9<> 6; I.D.[. § 6>;5.94(f)1 6; I.D.[. § 6>;5.94(e)(;)(l)(F) fge Ihoojgt 94(f) ’ ;.
9<6 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(f) ’ ;.
9<; 6; I.D.[. § 6>;5.94(e)(6)(ll).
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<5 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
Jxfop`js hd fvfl`fk`j lgdhroftlhg lgi`uej trfgsirlpts hr tfpjs hd pchgj if``s
fiijsslk`j lg tcj hrelgfry ihursj hd kuslgjss wcjrj tcj pchgjs if``s rjdjrrje th
ky tcj khrrhwjr ifg kj lejgtldlje tcrhumc rjfshgfk`j kuslgjss jddhrts9<5
hr
ehiuojgts sthrje hddsltj tcft tcj sjrvlijr cfs f rlmct th fiijss tcrhumc
rjfshgfk`j jddhrts lg tcj hrelgfry ihursj hd kuslgjss.9<: Jxfop`js hd lgdhroftlhg tcft ls ght fvfl`fk`j lgi`uej lgdhroftlhg sthrje hg
j`jitrhgli kfiaup ojelf tcft ifgght kj fiijssje ky tcj sjrvlijr wltchut
‐ugejrtfalgm jxtrfhrelgfry jddhrts th lejgtldy fge rjsthrj tcj lgdhroftlhg.‟ 9<4
Mlvjs tcj rjfshg wcy tcj sjrvlijr cfs ejtjrolgje tcj lgdhroftlhg ls ght fvfl`fk`j
Mlvjs tcj khrrhwjr ihgtfit lgdhroftlhg dhr tcj sjrvlijr, lgi`uelgm f tj`jpchgj guokjr,
lg ifsj tcj khrrhwjr gjjes durtcjr fsslstfgij
:.9.; Ulolgm
Chw qulia`y tcj sjrvlijr oust rjsphge th tcj rjqujst dhr lgdhroftlhg ejpjges hg wcft alge hd
lgdhroftlhg ls rjqujstje ky tcj khrrhwjr. Cjrj frj tcj vfrlhus rjqulrjojgts.
[jqujstje lgdhroftlhg
Lejgtlty hd, fge feerjss hr htcjr rj`jvfgt ihgtfit lgdhroftlhg dhr, tcj hwgjr hr fsslmgjj hd f
ohrtmfmj ̀ hfg.
[jqulrje tloj th rjsphge
Ght ̀ ftjr tcfg 6> efys fdtjr tcj lgdhroftlhg rjqujst ls rjijlvje jxi`uelgm ̀ jmf` puk`li ch`lefys,
Yfturefys fge Yugefys9<=
9<9 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(e)(6)(ll) ’ 6.
9<5 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(e)(6)(ll) ’ ;(l).
9<: 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(e)(6)(ll) ’ ;(lll).
9<4 6; I.D.[. pfrt 6>;5 Yupp`jojgt L, Ihoojgt 94(e)(6)(ll) ’ ;(ll).
9<= 6; I.D.[. § 6>;5.94(e)(;)(l)(F).
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<: IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
[jqujstje Lgdhroftlhg
F`` htcjr rjqujsts dhr lgdhroftlhg
[jqulrje tloj th rjsphge
Ght `ftjr tcfg 9> efys fdtjr tcj rjqujst dhr lgdhroftlhg ls rjijlvje jxi`uelgm `jmf` puk`li
ch`lefys, Yfturefys fge Yugefys. 9<3
Ucls ifg kj jxtjgeje ky 6: efys jxi`uelgm `jmf` puk`li ch`lefys, Yfturefys fge Yugefys, ld tcj
sjrvlijr sjges tcj khrrhwjr f wrlttjg ghtlij hd tcj jxtjgslhg fge tcj rjfshg dhr tcj jxtjgslhg
wltclg tcj dlrst 9> efys.9<<
:.9.9 Jxijptlhgs
Ucj sjrvlijr ehjs ght cfvj th fiaghw`jemj rjijlpt hd tcj lgdhroftlhg rjqujst ld tcj sjrvlijr
prhvlejs tcj khrrhwjr wltc tcj lgdhroftlhg rjqujstje fge tcj sjrvlijr“s ihgtfit lgdhroftlhg,
lgi`uelgm f tj`jpchgj guokjr, wltclg dlvj efys hd tcj sjrvlijr rjijlvlgm tcj rjqujst dhr
lgdhroftlhg, jxi`uelgm ̀ jmf` puk`li ch`lefys, Yfturefys fge Yugefys.5>>
:.5 Htcjr lgdhroftlhg rjqujst rjqulrjojgts
:.5.6 Djj dhr lgdhroftlhg
Ucj sjrvlijr ifgght rjqulrj tcj khrrhwjr th pfy f djj hr ofaj fgy pfyojgt tcft ofy kj hwje hg
tcj fiihugt fs f ihgeltlhg th rjsphgelgm th tcj khrrhwjr“s rjqujst dhr lgdhroftlhg, jxijpt tcft
9<3 6; I.D.[. § 6>;5.94(e)(;)(l)(K).
9<< 6; I.D.[. § 6>;5.94(e)(;)(ll).
5>> 6; I.D.[. § 6>;5.94(j).
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<4 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
tcj sjrvlijr ifg icfrmj f djj dhr prhvlelgm f kjgjdlilfry ghtlij ugejr fpp`lifk`j Ytftj `fw ld f
icfrmj `laj tcls ls ght prhclkltje ky stftj `fw.5>6
:.5.; Lgtjrsjitlhg hd tcj lgdhroftlhg rjqujst ru`js fge htcjr
`fws
]cl`j lt ls rjsphgelgm th tcj rjqujst dhr lgdhroftlhg, tcj sjrvlij IFG durglsc fevjrsj
lgdhroftlhg th f irjelt rjphrtlgm fmjgiy.5>;
F sjrvlijr wch cfs rjijlvje f rjqujst dhr lgdhroftlhg ifg stl`` pursuj rjojeljs lt cfs, lgi`uelgm
lgltlftlgm f dhrji`hsurj prhijjelgm hr ohvlgm dhrwfre wltc f dhrji`hsurj sf`j ld pjrolttje ky tcj
ohrtmfmj ̀ hfg lgstruojgts.5>9
Jvjg ld f sjrvlijr ls f ejkt ih``jithr wltc rjspjit th f khrrhwjr fge tcj khrrhwjr cfs sjgt f ijfsjihoougliftlhg lgstruitlhg lg wrltlgm ugejr tcj DEI^F, tcj sjrvlijr oust ihop`y wltc tcj
rjqujst dhr lgdhroftlhg ru`js lg 6>;5.94 ug`jss tcj khrrhwjr spjildlif``y wltcerfws tcj
khrrhwjr“s lgdhroftlhg rjqujst.5>5
:.: Lgdhroftlhg fvfl`fk`j hg tcj ^jrlheliYtftjojgt
]cl`j tcls mulej ehjs ght mh lgth ejtfl` fkhut pjrlheli stftjojgts, lt ls lophrtfgt th ghtj cjrj
tcft shoj khrrhwjrs wl`` rjijlvj ohgtc`y pjrlheli stftjojgts drho tcjlr sjrvlijr tcft ihgtflg
lgdhroftlhg tcft ofy kj usjdu`, lgi`uelgm tcj thtf` fohugt hd f`` pfyojgts rjijlvje slgij tcj
kjmlgglgm hd tcj iurrjgt if`jgefr yjfr, fge f krjfaehwg hd tcj thtf` schwlgm fohugts fpp`lje
5>6 6; I.D.[. § 6>;5.94(m).
5>;
6; I.D.[. § 6>;5.94(c).5>9
6; I.D.[. § 6>;5.94(c).
5>5 ID^K ku``jtlg ;>69-6; ft 4, fvfl`fk`j ft cttp2//dl`js.ihgsuojrdlgfgij.mhv/d/;>696>XidpkXohrtmfmj-
sjrvlilgmXku``jtlg.ped .
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<= IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
th prlgilpf`, lgtjrjst, jsirhw, djjs fge icfrmjs, fge tcj fohugt hd fgy ohgjy iurrjgt`y cj`e lg f
suspjgsj fiihugt (fg fiihugt sjt up wcjg f pfrtlf` pfyojgt ls ofej fge ght loojelftj`y
irjeltje thwfre tcj ohrtmfmj pfyojgt).5>:
5>: Yjj, j.m., 6; I.D.[. § 6>;4.56(e)(9)(ll).
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<< IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
4.;.; Ulolgm
Lg ohst ifsjs tcj stftjojgt cfs th kj sjgt ‐wltclg f rjfshgfk`j tloj‟ kut gh `ftjr tcfg =
kuslgjss efys fdtjr rjijlvlgm tcj rjqujst. 56>
Ld tcj `hfg ls lg kfgaruptiy hr dhrji`hsurj hr ls f rjvjrsj hr scfrje fpprjilftlhg ohrtmfmj fge
kjifusj hd tcls tcj pfyhdd stftjojgt ifg“t kj sjgt wltclg = kuslgjss efys, tcj pfyhdd stftjojgt
oust kj prhvleje ‐wltclg f rjfshgfk`j tloj.‟ 566
Ld tcj pfyhdd stftjojgt ifg“t kj sjgt wltclg = kuslgjss efys kjifusj hd ‐gfturf` elsfstjrs hr htcjr
slol`fr ilriuostfgijs,‟ tcj pfyhdd stftjojgt oust kj prhvleje ‐wltclg f rjfshgfk`j tloj.‟ 56;
Ucj tloj th rjsphge ofy kj ̀ hgmjr ld tcj sjrvlijr, irjelthr hr fsslmgjj ejslmgftjs f ijrtflg jofl`
hr ofl` feerjss hr dfx guokjr, hr spjildljs htcjr rjfshgfk`j rjqulrjojgts, dhr ofalgm f pfyhdd
rjqujst fge tcj khrrhwjr ehjs ght dh``hw tcj rjqulrjojgts.569
5>< 6; I.D.[. pfrt 6>;4 Yupp`jojgt L, Ihoojgt 94(i)(9) ’ 9.
56> 6; I.D.[. § 6>;4.94(i)(9).
566 6; I.D.[. § 6>;4.94(i)(9).
56; 6; I.D.[. § 6>;4.94(i)(9).
569 6; I.D.[. pfrt 6>;4 Yupp`jojgt L, Ihoojgt 94(i)(9) ’ ;.
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6>> IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
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6; I.D.[. § 6>;5.93 Mjgjrf` sjrvlilgm ph`liljs, prhijeurjs, fgerjqulrjojgts.
(f) [jfshgfk`j ph`liljs fge prhijeurjs. F sjrvlijr scf`` oflgtflg ph`liljs fgeprhijeurjs tcft frj rjfshgfk`y ejslmgje th ficljvj tcj hkbjitlvjs sjt dhrtc lg pfrfmrfpc(k) hd tcls sjitlhg.
(k) Hkbjitlvjs.
(6) Fiijsslgm fge prhvlelgm tloj`y fge fiiurftj lgdhroftlhg. Ucj ph`liljs fgeprhijeurjs rjqulrje ky pfrfmrfpc (f) hd tcls sjitlhg scf`` kj rjfshgfk`y ejslmgje thjgsurj tcft tcj sjrvlijr ifg2
(l) ^rhvlej fiiurftj fge tloj`y elsi`hsurjs th f khrrhwjr fs rjqulrje ky tclssukpfrt hr htcjr fpp`lifk`j `fw1
(ll) Lgvjstlmftj, rjsphge th, fge, fs fpprhprlftj, ofaj ihrrjitlhgs lg rjsphgsj thihop`flgts fssjrtje ky f khrrhwjr1
(lll) ^rhvlej f khrrhwjr wltc fiiurftj fge tloj`y lgdhroftlhg fge ehiuojgts lgrjsphgsj th tcj khrrhwjr's rjqujsts dhr lgdhroftlhg wltc rjspjit th tcj khrrhwjr's ohrtmfmj `hfg1
(lv) ^rhvlej hwgjrs hr fsslmgjjs hd ohrtmfmj `hfgs wltc fiiurftj fge iurrjgtlgdhroftlhg fge ehiuojgts fkhut f`` ohrtmfmj `hfgs tcjy hwg1
(v) Yukolt ehiuojgts hr dl`lgms rjqulrje dhr f dhrji`hsurj prhijss, lgi`uelgmehiuojgts hr dl`lgms rjqulrje ky f ihurt hd ihopjtjgt burlselitlhg, tcft rjd`jitfiiurftj fge iurrjgt lgdhroftlhg fge tcft ihop`y wltc fpp`lifk`j `fw1 fge
(vl) Zphg ghtldliftlhg hd tcj ejftc hd f khrrhwjr, prhopt`y lejgtldy fge dfil`ltftjihoougliftlhg wltc tcj suiijsshr lg lgtjrjst hd tcj ejijfsje khrrhwjr wltcrjspjit th tcj prhpjrty sjiurje ky tcj ejijfsje khrrhwjr's ohrtmfmj `hfg.
(;) ^rhpjr`y jvf`uftlgm `hss oltlmftlhg fpp`liftlhgs. Ucj ph`liljs fge prhijeurjsrjqulrje ky pfrfmrfpc (f) hd tcls sjitlhg scf`` kj rjfshgfk`y ejslmgje th jgsurj tcfttcj sjrvlijr ifg2
(l) ^rhvlej fiiurftj lgdhroftlhg rjmfrelgm `hss oltlmftlhg hptlhgs fvfl`fk`j th f khrrhwjr drho tcj hwgjr hr fsslmgjj hd tcj khrrhwjr's ohrtmfmj `hfg1
(ll) Lejgtldy wltc spjildlilty f`` `hss oltlmftlhg hptlhgs dhr wclic khrrhwjrs ofy kj j`lmlk`j pursufgt th fgy rjqulrjojgts jstfk`lscje ky fg hwgjr hr fsslmgjj hdtcj khrrhwjr's ohrtmfmj `hfg1
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6>6 IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
(lll) ^rhvlej prhopt fiijss th f`` ehiuojgts fge lgdhroftlhg sukolttje ky f khrrhwjr lg ihggjitlhg wltc f `hss oltlmftlhg hptlhg th sjrvlijr pjrshggj` tcft
frj fsslmgje th fsslst tcj khrrhwjr pursufgt th § 6>;5.5>1
(lv) Lejgtldy ehiuojgts fge lgdhroftlhg tcft f khrrhwjr ls rjqulrje th sukolt thihop`jtj f `hss oltlmftlhg fpp`liftlhg fge dfil`ltftj ihop`lfgij wltc tcj ghtlijrjqulrje pursufgt th § 6>;5.56(k)(;)(l)(K)1 fge
(v) ^rhpjr`y jvf`uftj f khrrhwjr wch sukolts fg fpp`liftlhg dhr f `hss oltlmftlhghptlhg dhr f`` `hss oltlmftlhg hptlhgs dhr wclic tcj khrrhwjr ofy kj j`lmlk`jpursufgt th fgy rjqulrjojgts jstfk`lscje ky tcj hwgjr hr fsslmgjj hd tcj khrrhwjr's ohrtmfmj `hfg fge, wcjrj fpp`lifk`j, lg fiihrefgij wltc tcjrjqulrjojgts hd § 6>;5.56.
(9) Dfil`ltftlgm hvjrslmct hd, fge ihop`lfgij ky, sjrvlij prhvlejrs. Ucj ph`liljs fgeprhijeurjs rjqulrje ky pfrfmrfpc (f) hd tcls sjitlhg scf`` kj rjfshgfk`y ejslmgje th
jgsurj tcft tcj sjrvlijr ifg2
(l) ^rhvlej fpprhprlftj sjrvlijr pjrshggj` wltc fiijss th fiiurftj fge iurrjgtehiuojgts fge lgdhroftlhg rjd`jitlgm fitlhgs pjrdhroje ky sjrvlij prhvlejrs1
(ll) Dfil`ltftj pjrlheli rjvljws hd sjrvlij prhvlejrs, lgi`uelgm ky prhvlelgmfpprhprlftj sjrvlijr pjrshggj` wltc ehiuojgts fge lgdhroftlhg gjijssfry thfuelt ihop`lfgij ky sjrvlij prhvlejrs wltc tcj sjrvlijr's ihgtrfituf` hk`lmftlhgsfge fpp`lifk`j `fw1 fge
(lll) Dfil`ltftj tcj scfrlgm hd fiiurftj fge iurrjgt lgdhroftlhg rjmfrelgm tcjstftus hd fgy jvf`uftlhg hd f khrrhwjr's `hss oltlmftlhg fpp`liftlhg fge tcj stftushd fgy dhrji`hsurj prhijjelgm fohgm fpprhprlftj sjrvlijr pjrshggj`, lgi`uelgmfgy pjrshggj` fsslmgje th f khrrhwjr's ohrtmfmj `hfg fiihugt fs ejsirlkje lg §
6>;5.5>, fge fpprhprlftj sjrvlij prhvlejr pjrshggj`, lgi`uelgm sjrvlij prhvlejr
pjrshggj` rjsphgslk`j dhr cfge`lgm dhrji`hsurj prhijjelgms.
(5) Dfil`ltftlgm trfgsdjr hd lgdhroftlhg eurlgm sjrvlilgm trfgsdjrs. Ucj ph`liljs fgeprhijeurjs rjqulrje ky pfrfmrfpc (f) hd tcls sjitlhg scf`` kj rjfshgfk`y ejslmgje thjgsurj tcft tcj sjrvlijr ifg2
(l) Fs f trfgsdjrhr sjrvlijr, tloj`y trfgsdjr f`` lgdhroftlhg fge ehiuojgts lg tcjphssjsslhg hr ihgtrh` hd tcj sjrvlijr rj`ftlgm th f trfgsdjrrje ohrtmfmj `hfg th ftrfgsdjrjj sjrvlijr lg f dhro fge ofggjr tcft jgsurjs tcj fiiurfiy hd tcjlgdhroftlhg fge ehiuojgts trfgsdjrrje fge tcft jgfk`js f trfgsdjrjj sjrvlijr thihop`y wltc tcj tjros hd tcj trfgsdjrjj sjrvlijr's hk`lmftlhgs th tcj hwgjr hrfsslmgjj hd tcj ohrtmfmj `hfg fge fpp`lifk`j `fw1 fge
(ll) Fs f trfgsdjrjj sjrvlijr, lejgtldy gjijssfry ehiuojgts hr lgdhroftlhg tcftofy ght cfvj kjjg trfgsdjrrje ky f trfgsdjrhr sjrvlijr fge hktflg suicehiuojgts drho tcj trfgsdjrhr sjrvlijr.
8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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6>; IHGYZOJ[ DLGFGILF@ ̂ [HUJIULHG KZ[JFZ DHHUJ[ YU\@J
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sjrvlijr, lgi`uelgm f ofstjr sjrvlijr hr f suksjrvlijr, tcft pjrdhros hr wl``pjrdhro sjrvlilgm hd f ohrtmfmj `hfg fge trfgsdjrhr sjrvlijr ojfgs f sjrvlijr,lgi`uelgm f ofstjr sjrvlijr hr f suksjrvlijr, tcft trfgsdjrs hr wl`` trfgsdjr tcjsjrvlilgm hd f ohrtmfmj `hfg.
(:) Lgdhrolgm khrrhwjrs hd tcj wrlttjg jrrhr rjsh`utlhg fge lgdhroftlhg rjqujstprhijeurjs. Ucj ph`liljs fge prhijeurjs rjqulrje ky pfrfmrfpc (f) hd tcls sjitlhgscf`` kj rjfshgfk`y ejslmgje th jgsurj tcft tcj sjrvlijr lgdhros khrrhwjrs hd tcjprhijeurjs dhr sukolttlgm wrlttjg ghtlijs hd jrrhr sjt dhrtc lg § 6>;5.9: fge wrlttjglgdhroftlhg rjqujsts sjt dhrtc lg § 6>;5.94.
(i) Ytfgefre rjqulrjojgts.
(6) [jihre rjtjgtlhg. F sjrvlijr scf`` rjtflg rjihres tcft ehiuojgt fitlhgs tfajg
wltc rjspjit th f khrrhwjr's ohrtmfmj `hfg fiihugt ugtl` hgj yjfr fdtjr tcj eftj fohrtmfmj `hfg ls elsicfrmje hr sjrvlilgm hd f ohrtmfmj `hfg ls trfgsdjrrje ky tcjsjrvlijr th f trfgsdjrjj sjrvlijr.
(;) Yjrvlilgm dl`j. F sjrvlijr scf`` oflgtflg tcj dh``hwlgm ehiuojgts fge eftf hgjfic ohrtmfmj `hfg fiihugt sjrvlije ky tcj sjrvlijr lg f ofggjr tcft dfil`ltftjsihopl`lgm suic ehiuojgts fge eftf lgth f sjrvlilgm dl`j wltclg dlvj efys2
(l) F sicjeu`j hd f`` trfgsfitlhgs irjeltje hr ejkltje th tcj ohrtmfmj `hfg fiihugt,lgi`uelgm fgy jsirhw fiihugt fs ejdlgje lg § 6>;5.6=(k) fge fgy suspjgsj fiihugt1
(ll) F ihpy hd tcj sjiurlty lgstruojgt tcft jstfk`lscjs tcj `ljg sjiurlgm tcj ohrtmfmj`hfg1
(lll) Fgy ghtjs irjftje ky sjrvlijr pjrshggj` rjd`jitlgm ihoougliftlhgs wltc tcj
khrrhwjr fkhut tcj ohrtmfmj `hfg fiihugt1
(lv) Uh tcj jxtjgt fpp`lifk`j, f rjphrt hd tcj eftf dlj`es rj`ftlgm th tcj khrrhwjr'sohrtmfmj `hfg fiihugt irjftje ky tcj sjrvlijr's j`jitrhgli systjos lg ihggjitlhg wltcsjrvlilgm prfitlijs1 fge
(v) Ihpljs hd fgy lgdhroftlhg hr ehiuojgts prhvleje ky tcj khrrhwjr th tcj sjrvlijr lgfiihrefgij wltc tcj prhijeurjs sjt dhrtc lg § 6>;5.9: hr § 6>;5.56.
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8/13/2019 NEW CONSUMER FINANCIAL PROTECTION BUREAU RULES FOR STRUGGLING HOMEOWNERS
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