ANNUAL REPORT

2014–15

1st landLoRd iN uk to AchiEve This

highesT anti social BehavioUR pErformancE iN 4 years

Dealt with 250 cases

100%

resTORAtive JusTice

victim satisfaction

team of the yearNeighbourhood enforcement team were awarded

by the social landlords Crime and Nuisance Group (SLCNG)

Introduced Activities Co-Ordinators to end loneliness and reduce social isolation in later life

109hElpEd

people into work through our Great Opportunities programme

Achieved HQN re-lets accreditation

Built 105 NEw homEs

Secured contract to help

troubled families over 5 years800

Achieved estAtE manAgemEnt RE-AccREditAtioN fOR furtheR 3 yeARs

Achieved

Delivered live scrutiny sessions at CIH Annual Housing conference

Achieved

daily tEnANciEs and achieving a 21 day turnaround for re-lets

135 emptY

BY INTRODUCING

for planned moves to settled homes

Temporary accommodation schemesexceEded 95%

homesONly

ended the year with

Held a group wide value for money customer conference

100% satisfaction for low cost gardening services

GReeN chARteR

£2000per week through recycling scheme at Cavendish Mill

CleanCare

saved

retuRNed £250k pROfit

from ESF contract; helped 500 people rebuild lives

by yr 2/3 Neighbourhood plans50% Of custOmeRs seeN impROvemeNts

homelessnesshouseholds from 1,500

Prevented

Delivered 90% interventions

BUILT 44 NEW HOMES24 of these were in Saddleworth where we had over 3,000 applications

24hOuses

AcQUiRed A FURtheR

joined Neighbourhood Network to promote Aksa’s work in communities

116 custoMeRs

gardens received a makeover & green8charter worked with customers in bury

As pARt Of the ‘kick start your garden’

to create a community vegetable patch

oldhAm cOLisEUm

Set up an innovative partnership with

employment prospects & access the Teaching Theatre programme

which has enabled ASKA TENANts

Achieved partnership status in

mEANing we cAN gaiN coUNcil supPORT FoR

new build developments

BuRy

to imPRove ThEiR

our in house repairs service, making a saving of approximately £300k

lAuNched

Gh resPONse,

with condition of their property

when let

92%

with the way we dealt with their asb complaint

99%

cusTOmeR sAtisFActiON

of external works including fencing, roofing & improving pathways & driveways

Delivered£2.5m

customers

Provided lifeline services 850to OveR

EXCELLENCE IN ANNUAL REPORT

REGIONAL & NATIONAL AWARDFOR TENANT-LED SCRUTINY

won the TpascARe4me prOject

Secured funding for the

Restorative Justice Gedling Neighbourhood Resolution Panel in September 2014 to help combat ASB

lAunched ThE

143 tenants took up over 200 training places through

GREATer Training

Achieved TOtAl TuRnOveR

OF £28.8 milLiON,

100%GAS SERVICING

COMPLETED FOR

56 CONSECUTIVE

MONTHS

Successful implementation of the mobile wORkiNG soluTion

across the whole of the Responsive teams (PDA)

for responsive

repairs

Successfully completed £1.1m

in 2014/15

Retained ISO 14001 Environmental Certification,

CHAS & ROSPA

GOLdAward

96%

for all investment

works

95%

cusTOmeR sAtisFActiON

which is £4.4 million ahead of budget and over £82m external work since inception

new Build

returned to use within target; 60% earlier than target

100% of voids

Our Best void pErformancE yET

in housing need

Supported

694 ex OFfeNdeRs Worked with people through our

GREAt lives ANd pErsonALisaTion seRvicE406

for threshold home serv

ices

RecOgNitiON

through a Women in Housing award GAined

planned moves for customers from our Great Moves accommodation services in Oldham and Tameside

Achieved258

the anNuAl sLeep OuT

for an Early Help service in Oldham in partnership with local charity Positive Steps

won a bid

LAU

NCHED A NEW WEBSITE

raising over £5800 for starter packs for

new tenants

Coordinated

with five other organisations

AlLiANce

Formed the tARgetEdPREveNTion

OUR PEOPLE

Total social media potential reach11,779,634

8

Not-for–Profit Companies

numBeRAchieved

in the Sunday Times

Top 100 Best

to work for list

of engagement in Best Companies rating

Achievedfor exTRaoRdiNary levels

NuMbEr 1landLoRd

Achieved

iN the ukfrom Housing 24

tRAiNiNg days

were deliveredhave resPONded to

238,700 calls

45,164,0745,056rOsPA GOLd at Building Company and Gedling Homes

Achieved

Total annual reach for public relations

to hElp rAise money for chARity

Pupils from New Charter and Silver Springs Academies joined 105 childreNin the ‘adopt A PLAYER’

project with the Hallé orchestra

joURNAlism pRogRAmme

250 studentson our school

volunteers

Employ 23full time staff

48bEst evEr

SATs resultsat Silver Springs Academy

for 2014At 85% lEveL 4+

Copley Academytook part in Key 103’ssupeRheRo day

QuEst MOved TO NEw premisEs

BRinging TOgetheR

Tameside Radio, Reporter and digital services ensuring a more collaborative approach

GRoUp iNcomE & exPeNditUREfor the year End 31 MARch 2015

£’000

Turnover 100,440

Maintenance, management and other income

(76,812)

Operating surplus 23,628

Surplus of sale of properties 814

Net interest payable (19,888)

Taxation for the year (57)

Surplus for the year before tax 4,497

FinancialsGRoUp BALANce sheET As At 31 march 2015

£’000

Value of investment in our housing stock

587,870

Value of investment in our offices, IT, etc

15,453

603,323

Cash at bank and money we are owed less bills not paid at the year end

46,658

649,981

Borrowing from loan facility 368,840

Other long term liabilities 59,384

Accumulated reserves 221,757

Total funding/liabilities 649,981

RTB/RTA sales generating a surplus of £814k (2013/14 £720k). During the year, capitalised major works were £11.302m (2013/14 £12.609m). Rent losses from voids were £1.285m (2013/14 £1.402m). External income generated by the Building Company was £4.223m (2013/14 £8.951m).

For our full performance information, please visit www.newcharter.co.uk