New Century English Brochure

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�� Our Agency We are a fast-growing, mid-sized independent insurance agency with a solid 22 year track record providing services in commercial and personal lines. Our sphere of influence ranges from local business to multi-national conglomerates. At New Century, we develop insurance agents into trusted advisors that provide personalized, customized, insurance services. We have over 50 trusted advisors who have the technical expertise to handle almost any domestic and international commercial account, large or small. Our cadre of trusted advisors is uniquely equipped to provide practical solutions focused on results. New Century is built on professionalism, integrity, efficiency, and undisputable accuracy. These are the skills that set us apart from the rest:

• Highest moral and ethical pledge of integrity

• Tremendous interpersonal communications skills

• Professional customer service skills • High energy, positive, proactive, "can-do" attitude • Superior product and market knowledge • Strong problem solving and analytical skills • Outstanding ability to work effectively as team members • Excellent leadership and listening skills

We have two offices strategically located in Alhambra and Diamond Bar to service the greater Los Angeles and San Bernardino Counties. Our Products We have experienced specialists for Group Benefits, Management Liability, Personal Lines, and all types of Special Events. We offer commercial lines: property, commercial general liability, umbrella and excess liability, workers comp, commercial auto and trucks, EPLI, D&O, ocean

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marine cargo, transportation, earthquake and flood, and many others. We also offer personal lines: auto, home owner, umbrella, life, annuities, estate planning, long term care, medical and dental, and a host of others. Our Partnerships We represent the services of over 200 insurance carriers. Since 1988, we’ve forged strategic alliances with world renowned industry leaders such as Travelers, The Hartford, Golden Eagle Corp, CHUBB, Fireman's Fund, OneBeacon, State Fund, Employers Ins. Group, AIG, Safeco, CNA, Republic Indemnity, Sequoia, Magna Carta/Public Service Mutual, Century National, LIG, Progressive, ACE USA, Zurich, Everest National, FirstComp, and TOPA. Additionally, we have access to all the major admitted and non-admitted markets boosting excellent relationships with some of the very best and largest insurance wholesalers in the country that allow us access to specialty programs. Why Choose New Century We use very strict criteria when selecting the companies we represent and constantly monitor their performance. We foster a culture that embraces professionalism, community, family, and laughter. Our efforts are team driven and our goal is to help our clients and fellow team members succeed. Our drive is to get the job done correctly and in a timely manner. We are small enough to be organizationally nimble, yet large enough to handle complex and national level accounts. As a team, we are trained to seek results and have little tolerance for complaints without solutions. Our staff has a wide range of professional skill sets and experiences in the insurance industry. Yet, they can think out of the box and give clients what they truly need and want. New Century is about the client, not the numbers. We add value to our clients. Where our competitors offer insurance quotes or proposals of coverage, we immediately separate ourselves by offering real solutions. That’s why you choose New Century. �

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To our valued clients

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To our strategic partners & insurers

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To our most valuable assets - Our employees

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� �� New Century Insurance Services Incorporated (New Century), an independent insurance agency, was founded in September 1988 in Los Angeles, California. As is commonly expected, many traditional, professional firms are named after their founders. However, New Century was aptly named to represent greeting and meeting the needs of the new millennium and beyond. The essence of our company is grounded in the true spirit of teamwork - no individual is larger than the sum of the firm itself. With this team philosophy firmly etched into the heart and soul of our loyal staff, we have steadily grown to over fifty professionals covering nearly all lines of insurance. We do not measure our success by the number of employees but we are proud to serve the community while growing in capacity. Our goal is twofold, 1) to earn the trust of our clients by consistently soliciting and delivering valuable insurance products with outstanding customer service; and 2) to maintain a long-term, viable insurance marketplace. In the early to mid 1990s, the property and casualty insurance market experienced an industry phenomenon called a “hard market”. It is an occurrence when premiums are inflated due to the lack of competition between insurance companies. Consumers in the commercial sector were faced with large renewal premium increases. For some, the cost of insurance was unaffordable. New Century seized this opportunity to help our consumers solicit and secure affordable insurance coverage. The business nature of an independent insurance agency is like serving two masters at the same time. In winning the trust of our customers, we have consistently been delivering valuable insurance protection products and policy services thereby amassing a loyal base of satisfied customers. On the other hand, in maintaining a viable marketplace, we have been successful at underwriting our customers and matching qualified ones with the right insurer. We have steadily grown the pool of insurers we represent and enhanced fruitful business relationships with them. We proudly represent over 200 top quality insurance companies with underwriting capabilities locally, nationally, and internationally. In 1995, we moved into our own office facility of 15,000 square feet in Alhambra, California. The new facility was a reflection of our growth and provided ample space for future growth. Soon after, our humble group entered a joint venture with a team of life insurance professionals. However, in 1997, we experienced an unforeseen challenge. Several producers left our booming company to form their own agencies and become our natural rivals. The financial impact was significant. Our operational and management philosophy was forced to undergo a critical re-evaluation itself. Several lessons were painfully learned as we reflected on our past. Did we lack trust and respect

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among ourselves? Did we not deliver on our promises by providing opportunities and equally sharing the fruits of our results? Were we fair to everyone? Were we a true team as we proclaimed? Despite this formidable challenge, we joined hands as a team and overcame our growing pains. It was a true blessing to recognize our weaknesses and capitalize on our strengths. We grew five times in gross revenue and eleven times in net profit respectively during a ten year period. In 2001, we began doing business with overseas partners by providing international insurance coverage. Today, overseas business represents 15 percent of our total commercial property and casualty premium. In 2005, we expanded our territorial market by establishing an office in Diamond Bar, California.

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�� President

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�� Chief Operating Officer

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��Vice President, Health and Employee Benefits

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�� Vice President, Personal Lines

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�� Vice President, Management Liability

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Property

Buildings, Business Personal Property, Business Interruption Income & Extra Expense.

Commercial General Liability

Products & Completed Operations, Personal & Advertising Injury, Premises

Liability, Fire Legal.

Umbrella & Excess Liability

Commercial Auto & Trucks

Business Autos, light trucks to heavy trucks; Fleet & Non-Fleet.

Earthquake & Flood

Boiler & Machinery

Credit Insurance

Intellectual Property Defense/Abatement

Bonds/Surety

Ocean Marine Cargo & Transportation

Employment Practices Liability (EPLI)

Directors & Officers Liability (D&O)

Workers Compensation

Professional Liability / E & O

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Auto

Home Owner

Umbrella

Life

Health

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� �� !�� New Century Insurance provides expertise to our corporate clients in the areas of corporate employee benefits and corporate financial services. New Century’s Employee Benefits Department provides the very best products and services to our clients. We represent quality carriers as well as develop and service your retirement/pension plans for your employee benefit needs. The purpose of insurance is to provide protection from potentially large financial losses. Whether you're looking at health, dental, disability or long-term care, your health insurance agent or broker should help you identify the benefit products that will satisfy your needs or the needs of your employees. We not only look out for your bottom line, we work hard to ensure that you get your money's worth.

Group Medical, Dental & Vision: PPO, HMO, POS, MSA & HRA

LTD / STD (Long Term / Short Term Disability) Section 125 / P.O.P. Plans Group Life, AD&D and other Supplemental Insurance Benefits Pension Plans, 401(k) / 403(b) Business Financial Planning Discounted Group Auto and Home Program

Executive Bonus Plans, Salary Continuation, Buy/Sell Funding, Split Dollar Expertise matters Professional health insurance agents and brokers provide the expertise you need to make the right choices and can help you find the best plan for your particular needs. New Century Employee Benefits Departments are experts who:

know the market—know the ever-changing products available today know the laws—keep abreast of state and federal regulations which can expose

your business to serious liabilities know the industry—know changes and trends by employers and carriers and

government legislations; active in Industry Associations

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�Directors and officers are considered to have a certain duties. Violating one or more of these obligations is grounds for a lawsuit: The duty of care, whereby they follow the “prudent person rule”, make informed decisions, perform in good faith, and act in the best interest of the company. They also have a duty of loyalty that includes no furthering of personal interests and refraining from personal action damaging to the corporation. Finally, they have a duty of obedience to perform duties within the corporate charter/by-laws and act in accordance with all laws, statutes and regulations pertaining to their industry.

�Directors and officers liability insurance is used to insure against claims for negligent acts, errors or omissions alleged to have been committed by present or former directors or officers of your corporation. This insurance, which is usually written as a separate policies covers:

the directors' and officers' personal liability the company's loss from indemnification of the directors and officers

Here is a break down of the claims

� �� # �� $��#%�� Employment practices liability insurance is more important than ever. Did you know?

Over 80,000 employment practices claims were filed with the Equal Employment Opportunity Commission (EEOC) in 2001.

Defense Costs can sometimes cost more than the settlement.

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Main Office (Alhambra) 16 N. 2nd Street, Alhambra, CA 91801 Tel: 626.300.9000 Fax: 626.570.0908

Diamond Bar Office 556 N. Diamond Bar Blvd. Ste. 211 Diamond Bar, CA 91765 Tel: 909.396.0822 Fax: 909.396.0771

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[email protected]��

Documents

New Century English Brochure