New Business Process · New Business Process. For producer use only. Not for use with the public. 504937 US 10/19

New Business Process

For producer use only. Not for use with the public. 504937 US 10/19

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Submitting business to Foresters FinancialTM

What types of application processes are available at Foresters?– iPipeline iGo E-application: This option can be used for both non-medical1 and

medically underwritten cases in all states for the following products:• Term2

• SMART UL2

• Advantage Plus II2

– Paper application :This option can be used for both non-medical and medically underwritten cases in all states for the following products:

• Term• SMART UL• Advantage Plus II

– Point of Sale (POS): This option can only be used for PlanRight

1. Insurability depends on the answers to medical and other application questions and underwriting searches and review.2. Underwritten by The Independent Order of Foresters.

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iPipeline iGo e-App process

What do you need to know?– e-App is available on the iPipeline iGO e-App platform using Internet Explorer (desktop/

laptop) or Safari (Apple iPad®only). Foresters does not support Chrome or Firefox – You and your client each need separate email addresses so your client can receive the

point-of-sale forms – e-App fields highlighted in yellow indicate required information necessary to submit an

“In Good Order” application – The system automatically loads all required forms, including state specific requirements

and questionnaires. Note: Other questionnaires may be required based on a underwriting review, once the e-App is at Foresters

– The Owner/Insured/Payor may be different individuals with some restrictions:• Payor or Owner cannot be a Trust or Corporation• Payor must be an account holder of the bank account that premiums are drafted

from

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Paper application process

What do you need to know?‒ All pages of the application must be

completed and submitted. Any changes on the application must be initialed by both producer and owner with a new signed signature page with the current date

– Application with the following information missing cannot be processed and results in delays:

• Product details page not fully completed

• Social Security and/or Date of Birth of the insured is not provided or incorrect

• Place of signing not specified

– Applications can be submitted via:• SecureDocs: This is a third-party,

web-based document transfer service. It’s a safe, secure and easy-to-use solution for the instant transfer of documents online in real time 24/7, without having to use mail, couriers or a traditional fax machine.

• Mail: Foresters Financialc/o Frontier Distributing660 Howard StreetBuffalo, NY 14206

• Fax: 877-3289-4631

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What should you know about SecureDocs?

What are some benefits of SecureDocs?– More secure method of transmitting

important sensitive information containing client’s personal data

– Immediate confirmation number provided confirming receipt. No need to follow-up to confirm if the document has been received

– Forms submitted through SecureDocs are uploaded to the certificate file within 24 hours, resulting in a quicker review and reduced cycle times

What documents may be submitted via SecureDocs?– Applications– Revised application pages– Illustrations– Questionnaires– Replacement forms– Disclosure forms– Statement of policy costs– Settling delivery requirements– Other supporting documents

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Point of Sale process for PlanRight

What do you need to know?– Offers a simplified application and underwriting review process as follows:

• Pre-screen the client for eligibility by completing the PlanRight application

• If the client qualifies for coverage, based on the medical questions, sign & date the application (Note: The application date and the Personal Health Interview (PHI) date must be the same)The producer must be physically present with the client to complete

the application and conduct the Apptical interview• Once the application is completed, have the client call Apptical at

866-844-9276Hours of Operation:

Monday to Friday: 8:30 a.m.–2:00 a.m. ETSaturday to Sunday: 10:00 a.m.-10:00 p.m. ET

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Point of Sale process for PlanRight

• Apptical conducts a person health interview (PHI) with the client, which typically last approximately 12 minutes. The completed PHI is valid for 45 days after completion

• On-the-spot decision (medically eligible or not eligible to apply) may be provided based on factors including:Application answersBuildPersonal Health Interview (PHI) phone interviewMIB and Prescription History Check will be performed on all apps

• Collect check or Pre-Authorized Check (PAC) information and submit application

• Regardless of the decision, all applications must be submitted to Foresters as signed authorization is required for MIB and IntelliScriptsearches

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Non-medical process overview:

Once an application is submitted, what can you expect from Foresters?

Step 1: Data Entry

Notification via email within 24 hours of receipt

Step 2: Case Management

Email communication to secure

requirements

Step 3: UW Assessment

Step 4: Certificate Issue

Notification via email once issued

Step 5: Contract

Packaging

Step 6: Certificate Delivery/Delivery

Requirements

= 5 Business Days SLA for in good order

apps1

1. Replacement applications undergo review by the Replacements team, which has its own 48 hour service level agreement (SLA)

e-App submissions start at step 2 helping to speed-up the process

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Step 1: Data Entry




requirements




Step 5: Contract

Packaging


Requirements

Medically Underwritten process overview:


= 22 Business Days SLA for in

good order apps1


e-App submissions start at step 2 helping to speed-up the process

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Step 1: Data Entry




requirements




Step 5: Contract

Packaging


Requirements

PlanRight process overview:


= 2 Business Days SLA for in

good order apps1


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Certificate delivery and delivery requirements

All certificates are mailed via Priority Mail usually within 48 hours of issue

Certificates qualify for mail to Owner if issued as applied for and no delivery requirements− All other certificates (i.e. those with delivery requirements) are mailed to the

producer for delivery

Commissions released at issue except when the following are outstanding:– Amendment– Cash On Delivery (COD) or authorization to draw PAC– Declaration of Continued Insurability (DCI)– Illustration (only required if direct to producer, or if correct illustration needed or

Illustration Certification form not submitted)

Tool to manage submitted business

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Certificate Details application

What does certificate details application provide:– Access all pending, active, inforce and terminated certificates easily, from one

system-in real-time 24/7! – Find pending New Business requirements quickly– Obtain current values and certificate transactions– Produce a Certificate Details Statement that displays current values – Easily find your business (pending and inforce) issued since January 1st 2009 – Access a variety of documents associated with a certificate– Export Certificate Details and Contact information into a csv file for a

consolidated view of their business

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How to utilize the certificate details application?– Within ezbiz, select the Certificate Details link under the My Biz draw to

launch the application

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– Once the certificate details application loads, all certificates associated with your producer code will be displayed. To narrow results utilize the following search filters:

• Certificate number• Certificate category• Personal business• Insured first name

• Insured last name• Producer first name• Producer last name• Producer number

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– The certificate details search results will display in a list view. Each row will display a client’s certificate number, insured’s name, certificate status, product type and description, effective date, paid to date, producer number and producer name

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– To access all available documents for a specific certificate, click on the document button

– To access the certificate details for a specific certificate, click on the blue certificate number

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– Once the selected certificate loads, the following information will be available:• Ability to view data for pending cases in real time:For inforce and inactive certificates the data shown represents

information from the previous business day• Certificate information organized by sectionsCertificate overviewPayment informationCertificate valuesDeposit guidelinesCoverage information

• Two additional buttons available for Inforce certificatesCurrent valuesTransaction history

Party information Beneficiary information Insured address Producer informationRequirements for new business

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Certificate Details application is also available on Foresters Biz App, which is our mobile app for producers– Producers can access the mobile application on their iPhone and Android

The mobile version of Certificate Details is more streamlined to give producers an “at a glance” view

For additional information on Foresters Biz App refer to the following:– 504435- FAQ on Foresters Biz App– 504436- Foresters Biz App training presentation

Disclaimer

This presentation cannot be used for the purpose of avoiding penalties that may be imposed on a taxpayer. Neither Foresters nor its Representatives engage in rendering legal, business, estate tax, accounting or tax advice. The information in this presentation is intended as a general overview. Please advise your clients to consult their individual tax or legal advisors regarding their specific situation. This report is not intended to provide advice regarding the sale or purchase of specific investments, financial or insurance products. Treasury Department Circular 230.

All information is intended to be general in nature. All Foresters fraternal requirements need to be considered including the requirement that proceeds must benefit the Foresters member or the member’s dependents.

The information contained in this presentation is for informational purposes only. There are other tools available to support your learning needs. You must ensure that you correctly represent, to a customer or prospect, the product features based on the actual wording of the applicable certificate and riders for your state.

Thank youAny questions? Our Foresters Financial Sales Support team is only a call

away, 866-466-7166, option 1 Monday-Friday 8:30-7p.m. ET.

If you’re looking for a deeper dive on a particular module please let us know at [email protected]

Foresters Financial, Foresters, and Helping Is Who We Are are trade names and/or trademarks of The Independent Order of Foresters (a fraternal benefit society, 789 Don Mills Rd, Toronto, Canada M3C 1T9) and its subsidiaries.

For producer use only. Not for use with the public.

mailto:[email protected]

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New Business Process · New Business Process. For producer use only. Not for use with the public. 504937 US 10/19