NEW BUSINESS APPLICATION PROCESS FOR ON-LINE APPLICATION FORMS

Application form from time of capture 24 hours

NEW BUSINESS APPLICATION PROCESS FOR PAPER APPLICATION FORMS (Under certain circumstances)

FPAFPA BACK OFFICEBACK OFFICE DISCOVERY HEALTHDISCOVERY HEALTH

App• Check for Completeness• If checklist is not signed

return on heat ticket to FPA

Submit

• Submit to acquisitions@discovery.co.za

Call Ticket

• Reassign to FPA with DH Reference No

App• Load

App with PR

• Email FPA PR Requirement

App with No PR• Email Membership No to

FPA

Application form from time of submission 48 hours

NEW BUSINESS NEW BUSINESS

Discovery Health

• Email FPA PR Requirement - PDF File. If there is confidential information outstanding. The requirement will be sent to Alexander Forbes. A note will be made on HEAT for the FPA to notify the member to contact Discovery Health or Alexander Forbes to obtain the requirement

FPA

• Resolve PR with Member• Forward PR Requirements on DH Email• Using Same Subject Line (Reference) • To acquisitions@discovery.co.za

Discovery

• Load Membership• Email FPA Membership No

FPA • Close Call Ticket