SERVICE GUIDE Building Policy and Asset Management

Brisbane Central State School © Queensland Government

Building Policy and Asset Management works with Queensland Government departments and agencies, and industry stakeholders, to provide Queenslanders with safer, fairer and more sustainable places to live, learn and work.

We provide an extensive range of services, professional knowledge and expertise to fill skill gaps, free up resources or increase capabilities. With policy and legislative services, asset facilities management, building and construction and project services available, using our strengths will enable you to focus on your strengths.

As part of the Department of Housing and Public Works, we understand the need to make it easier for Queenslanders to access government information and services. We start by putting customers at the centre of everything we do. We work with you to understand your needs and put those needs first.

This Service Guide represents our ongoing commitment to providing you with flexible, integrated and responsive services to address your evolving needs and core business.

We are ready to partner with you to deliver better operating efficiencies, greater value for money and stronger business partnerships.

Construction of the North Queensland Stadium (8 November 2019). © Queensland Government.

The North Queensland Stadium is a joint project of the Queensland Government, Australian Government and Townsville City Council, and is supported by both the National Rugby League and the North Queensland Cowboys. The stadium forms part of the Townsville City Deal signed in December 2016.

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Assessment and management of native title searches and compliance, surveying and legal services to support the subdivision and disposal of land and property

Asset disposal

Asset lifecycle projections, asset maintenance services and repairs following disaster

Operation and performanceProject delivery and

management solutions designed to suit your needs

Delivery

Procurement and contract management support for government buildings, vehicles and assets

ProcurementInnovative design leadership together with asset solutions based on whole-of-life asset management strategies

Strategic planning

Developing and administering building-related legislation, codes and whole-of-government policy and standards

Policy, frameworks and legislation

Our services Our range of services provides you with customised, comprehensive and integrated solutions. Whether you need one service, or several, we will work with you to design the best package for your needs.

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Why work with us?

Statewide coverage With six regional offices, and a network of district offices and depots across Queensland, we can work with you, wherever you are.

Experts With a large and expanding team of agile and flexible experts in a range of areas, you’ll have the right people, with the right skills, in the right place.

LocalWe follow the Queensland Procurement Policy, strictly abiding by the Best Practice Principles, Buy Queensland approach, Ethical Supplier Mandate and Ethical Supplier Threshold. We outsource 90 per cent of our work to our 7,500 registered contractors, consultants and suppliers, to provide local services and employment to Queensland communities.

ResponsiveAs specialists in emergency response, we quickly mobilise to support communities impacted by natural disasters or major events.

InclusiveWe use our informed, inclusive organisational culture to respectfully engage and collaborate with Aboriginal and Torres Strait Islander communities, regional communities, social enterprises and industry to achieve positive outcomes.

Safe With an in-depth knowledge of government processes, probity and policies we can effectively manage risk on behalf of our customers. We have the highest standards of Workplace Health and Safety. Our ‘Think safe. Work safe. Home safe.’ commitment extends to staff, contractors, labour hire, customers and site visitors.

Aligned purposeWe are aligned with our customers in making a positive difference in our community as well as supporting local industry, job creation and social procurement.

Use our strengths to focus on yours

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© Queensland Government © Queensland Government

Policy, frameworks and legislation

Building legislation and policyWe develop and advise on building, plumbing and security of payment legislation, codes and standards and other building-related legislation and policy. This includes supporting the government’s non-court-based appeals resolution services and infrastructure charges notices. We develop policy in partnership with relevant industries to deliver a safer, fairer and more sustainable building and construction industry in Queensland.

Whole-of-life asset managementWe can help you manage your infrastructure or fleet assets across their lifecycle including acquisition, operation, maintenance and disposal. Our lifecycle asset management framework provides transparent, informed decision-making processes to help you comply with your obligations to source sustainably and reduce risk.

Tenancy and facilities managementOur team of experienced property professionals can provide advice on best practice guidelines to ensure government facilities are managed economically and effectively. We provide services for office accommodation, government employee housing, conference rooms and end-of-trip facilities.

Strategic planning

Asset investment and planningOur strategic asset lifecycle advice can optimise your assets’ performance and value and deliver value for money from your investment. We can advise you on the best ways to manage your asset information and systems, future building construction and maintenance procurement, demand analysis and portfolio planning.

Professional and technical servicesWith our range of multi-disciplined professional and technical experts, we can provide a coordinated approach, innovative solutions and expert advice for your facility, infrastructure or property. Our skills include architectural and engineering services, statutory compliance, town planning, building surveying, hydraulic services, native title assessment and property acquisition or disposal.

Strategic design adviceThe Office of the Queensland Government Architect provides design leadership, advocacy and strategic advice to government, industry and the community. Our core aim is to add value whilst balancing design, project constraints and commercial realities.

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By working with us, you are creating jobs and providing training for young people. We are employing 300 trade-qualified staff, including 60 apprentices, in 2020-22. This increased capacity will improve our delivery of services across the state.

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“Very convenient to have GPS tracking and not to have to remember odometer readings and so forth. Great to see such a streamlined process in a government department.”

Queensland Health employee

Delivery

Project and delivery managementFrom project definition and planning, to delivery and finalisation, we provide value for money with fast and efficient services combined with best Workplace, Health and Safety practices.

Building and constructionWe deliver tailored project management solutions and contract management for large building and construction projects and essential infrastructure such as schools, correctional centres, hospitals and community housing. We work with all stakeholders to ensure our designs meet their various needs. Our register of pre-qualified building consultants and contractors will save you time and money and help to deliver quality outcomes.

Construction managementOur expertise in designing, managing, constructing and demolishing capital building and construction projects will help you manage the timing, cost and quality of your project. We ensure safety on site is prioritised including undertaking site inductions, safety audits, accident investigations and reporting and managing notifiable incidences.

Government office accommodationWe provide timely, contemporary and cost-effective workspaces to support staff in their delivery of essential services to the Queensland community.

Motor vehicle leasing and fleet managementWe deliver safe, fit-for-purpose vehicles, value-for-money fleet outcomes and innovative transport solutions for government departments and agencies and approved government-funded organisations.

Government employee housingWe support remote and rural communities by providing government employees with safe and secure homes. This vital service allows staff to live in these areas and provide essential support to local communities.

Procurement

Procurement servicesThe Department of Housing and Public Works owns the current Queensland Government Procurement Policy, so we are best placed to manage fair and transparent procurement processes. We design best practice procurement and tendering processes including risk management, briefing sessions and financial assessments to ensure compliant outcomes.

We also manage the forward planning and grouping of procurement activities in the building, construction and maintenance category, to improve efficiencies, reduce duplication and deliver integrated solutions.

Contract managementWe develop and apply Queensland Government capital works procurement policies to protect your business interests and provide peace of mind. As specialists in building contract law and administration, we negotiate, support and manage contracts and provide advice on contractor liquidation, claims management and contract documentation. We provide a wide range of support services including legislative approvals, tender preparation and evaluation, financial, licensing and registration checks and defect liability management.

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© Queensland Government Page 4

Mike Ahern Centre, Maroochydore © Queensland Government

Asset disposalAsset disposal is required when government assets become surplus to demand.

Effective asset disposal planning is critical in the management and performance of built infrastructure and vehicle assets. Proper planning ensures the assets don’t become a financial burden and supports forward estimates and budget processes by enabling reinvestment of disposal revenue.

Our expertise in property disposal includes the assessment and management of native title searches and compliance, surveying and legal services to support the subdivision and disposal of land and property. Using our property expertise, we engage and manage the right agents to sell your property, helping you to manage the risk, constraints and complexities of time, cost and quality relating to disposal.

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© Queensland Government

Operation and performance

Asset condition assessments and reportingWe assess building assets and provide asset lifecycle projections to help you make informed investment decisions.

Maintenance managementWe can carry out your planned and unplanned maintenance to ensure government assets are maintained to the agreed standards of condition and amenity. We offer value for money by grouping similar maintenance work packages across government agencies and locations.

Disaster management and response servicesWe mobilise our frontline staff quickly to undertake repairs and maintenance to Queensland Government assets and restore key services to help rebuild communities. Our expert staff are trained and supported to treat community members with sensitivity and empathy to ensure they receive the help they need.

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Queensland Rail case studyThe 2019 North Queensland Monsoon caused widespread damage to the Mount Isa rail line, prompting one of Queensland Rail’s (QR) largest ever repair efforts. The Townsville team worked with QR to quickly establish temporary accommodation camps at Julia Creek and Richmond, to house the large recovery workforce.

The team helped scope the camp requirements, identify and engage suppliers, manage approvals with local councils, and provide connection to town services and cost management services.

Staff also delivered an additional 180 beds, which allowed repairs to start and the critical transport infrastructure to reopen as soon as possible.

Temporary accommodation camps © Queensland Government

“Overall, an excellent outcome was delivered. The camps were established in a very short period of time and there is no doubt that they were a critical factor in reopening the Mount Isa rail line as quickly as it was.

The service provided was outstanding. In time of urgent need, experience shone through allowing the recovery of the Mount Isa rail line to proceed as quickly as possible. The team was a pleasure to work with.”

Chris Reilly Program Delivery Manager, Queensland Rail

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Contact us to learn more about how we can help you

Building Policy and Asset Management

Customer Relationships and Business Systems

(07) 3008 2781

BPAMCustomers@hpw.qld.gov.au

Level 3, AM60, 60 Albert Street, Brisbane Qld 4000

GPO Box 2937, Brisbane Qld 4001

www.hpw.qld.gov.au