NEW BloomLink “INQR” Inquiry and “INFO” Information Message Categorization In our efforts to continue to satisfy the needs of our customers-Florist and Consumer, this year we’ll introduce a number of BloomLink enhancements. The 1st will launch Tuesday, 1/6/09 and will provide improved INQUIRY “INQR” and INFORMATION “INFO” message capabilities. This enhancement will allow you to quickly identify messages as “INFO ONLY” or allow you to send an “INQR” Message with a detailed message category and description, to assist the responding Florist in recognizing the issue and reducing the time required to reply to messages. What’s more, improved messaging will reduce your staff’s time and the number of service center inquiries into your shop. This “How To” document will take you through step-by-step instructions on completing the New INQUIRY “INQR” and INFORMATION “INFO” message screens. Should you have any questions, please contact us at customerservice@bloomnet.net or 1-866-BloomNet. Thank you. STEP 1: First, indicate whether you require a response to your message.

STEP 2: Enter Your Name in the field provided.

STEP 3: Select a Message Type from the drop down list.

You will be asked to select a message type

STEP 4: Select a Message Classification from the drop down list. This will allow us to answer your Inquiry in a more accurate and timely fashion.

You will be asked to select a message classification

STEP 5: Select a Message Description from the drop down list. To save you time, once a Message Description is selected, a pre-defaulted text message related to the Message Description will automatically populate in the Message Detail field to help save you . Should you wish to extend the Message Detail, simply continue typing or you can retype the Message Detail with your own message.

You will be asked to select a message description

Note the message will populate automatically

Order Rejects To better serve your needs and eliminate Service Center Inquiry calls into your shop, we’ve added an additional prompts on Order Rejects screen to allow us to address any issues you may be experiencing, such as receiving orders that are outside your Delivery Area or which were received Too Late for Delivery on the date requested.

Should you have any questions contact us at customerservice@bloomnet.net or 1-866-BloomNet (1-866-256-6663). Thank you.