Neuro Linguistic Programming (NLP) and Health Promoting Schools

By Monique VezaHPS Advisor & NLP Practitioner

Waitemata DHB

Session Outline

• What is NLP

• Building rapport

• Questions- chunking up and down

• Reframing- SMILE

• What will you now implement in your HPS practice?

NeuroGet information from our neurological processes- five senses

LinguisticUsing language to make meaning of received information

ProgrammingStrategies, organising

ideas and actions

NLP

The nervous system gathers and processes all information from the outside world through our five senses:• Visual- Sight • Auditory- Hearing • Kinaesthetic- Touch • Olfactory-Smell • Gustatory- Taste

Our mind makes meaning and creates an internal representation of the outside world by coding, ordering and making sense of the information received from the nervous system. There are six ways are minds interpret this information:• V- Creating pictures • A- Hearing sounds • K- Having feelings • O-Smelling • G- Tasting • Ad- Using words- self talk

• We have a strategy for everything we do. • Programing is about the getting into the detail of

how we do what we do to achieve our desired outcomes.

• It is about the strategy that we use in our neurology.• NLP looks at how we use our minds own language to

always get the results we set out to achieve.

What is Neuro Linguist Programming? (NLP)

Attitude Methodology Techniques

NLP is a science and an art

NLP is growing in many different settings

NLP is a collection of ideas and tools

KAV WelcomePeople have different processing preferences. To support everyone in a room to feel welcomed, comfortable and connected and to support relationship building you can use a:

KAV welcome (Kinaesthetic, Auditory, Visual)

K: “It is a wonderful feeling to have everyone coming together this afternoon to

connect on this topic of NLP …”

A: “It has been great to hear people sharing their ideas, chatting with other Advisors

from different regions. I encourage you this afternoon to keep talking, to askquestions …”

V: “Looking around the room I see many familiar faces so welcome …… and I also see

some new faces…”

Where can you do a KAV welcome?

What is Rapport?

• Happens at an unconscious level • Achieving a state of mind where there is trust and openness between two

people, a person and a group or between two groups• Feeling safe and comfortable • Perception of liking and being liked

• The conscious mind is more open to receiving new ideas • It is vital to gain rapport at the start of relationship when seeking to have

valuable discussions or working collaboratively • Resistance is a sign of lack of rapport

As HPS Advisors:Who do we build rapport with?What is the importance of building rapport?

How do we build rapport?

There are 3 different parts to communication which

build rapport:

Therefore it is important to ensure all your communication is fully congruent to build rapport.

Physiology 55%

Tonality 38%

Words 7%

Building Rapport with Physiology

• Matching• Mirroring • Cross over mirroring

What could you match or mirror as a way to build rapport?• Postures- how the other person is sitting, cross their legs,

scratch their face• Gestures – talk with hands• Facial expressions

Be authentic

Building Rapport with Voice Tonality

What could you match?

• Voice tone

• Tempo

• Timbre

• Volume

• Origin

Building Rapport with Words • Key Words/Phrases

• Common Interests or Experiences

• Values and Beliefs

Avoid ‘but’ • Yes and

• That sounds good and

• Thank you for your time and

• I know you think differently to me and

Activity

Challenge

Chunking up- bigger picture/themes/overall issue • What is this an example of?• For what purpose?• What are we trying to achieve here?• What does this mean?• Let's look at the bigger picture...• What would this result in?• What is the intention?• How does that relate to...• What do they really want?• Who is this for?• By doing this, how will it affect our overall goal?

Chunking down- details/specifics • What specifically?

• What are examples of this?

• What is the root cause of all this?

• Tell me more about…

• What exactly happened?

• When did this happen?

Have a sense of curiosity

Chunking

Whanau Engagement

Feel welcomed

Attend & take part in the school

Greater understanding of how schools work

Better support their child's learning

Better educational outcomes

Reading Together

Chunking Up

Chunking Down

Sports Day

Student Lead

Conferences

Cultural Festivals

Maths Evenings

16 families

10 students accelerated outcomes

For what purpose/value are you wanting whanau engagement?

What are you hoping to achieve by having whanau feeling welcome?

What is your intention of having whanau attend and take part in the school?

What would this result in?

Tell me about your whanau engagement…

Good they attend events

What specific events are they attending?

What are some other examples of how whanau are currently engaging?

How many families are attending the Maths evening?

How many of those students have achieved accelerated outcomes?

What would this enable whanau to do?

Chunking up- bigger picture/themes/overall issue • What is this an example of?• For what purpose?• What are we trying to achieve here?• What does this mean?• Let's look at the bigger picture...• What would this result in?• What is the intention?• How does that relate to...• What do they really want?• Who is this for?• By doing this, how will it affect our overall goal?

Chunking down- details/specifics • What specifically?

• What are examples of this?

• What is the root cause of all this?

• Tell me more about…

• What exactly happened?

• When did this happen?

HPS and Chunking

Have a sense of curiosity

Chunking

TOP -Thinking

EANING-What meaning have I just given this?

mportant-What’s the most important thing here?

earning-What’s the Learning & New Meaning?

xperience- What actions/thoughts will I have to make

to make this new meaning alive?

What 2 or 3 things are you going to start now

implementing?(Double Bind Question)

‘If you always do what you have always done, you will always get

what you have got’

Thank you

Any questions?

• Principal – “Parents just don’t care

Chunking

Whanau Engagement

Feel welcomed

Attend & take part in the school

Greater understanding of schools

Better support their child's learning

Better educational outcomes

Reading together Programme

Chunking Up

Chunking Down

Sports Day Student Lead Conferences

School Camp

Cultural Festivals

Maths Evenings

16 families

10 students have accelerated reading

outcomes

Get in to a resourceful state before you:

• Walk into a meeting

• Talk on phone

• Write/read an email

Thanks for your curiosity!

Let me know how you go!

Any questions?

What is Neuro Linguistic Programming (NLP)?

Linguistic Our mind makes meaning and creates an internal representation of the outside world by coding, ordering and making sense of the information received from the nervous system. There are six ways are minds interpret this information:• V- Creating pictures • A- Hearing sounds • K- Having feelings • O-Smelling • G- Tasting • Ad- Using words- self talk

SMILE Activity

Think of an un-resourceful thought/feeling (challenge) that you have had while working with HPS or in your personal life

Apply SMILE and share your example or how you feel differently now.

Programming

• We have a strategy for everything we do.

• Programing is about the getting into the detail of how we do what we do to achieve our desired outcomes.

• It is about the strategy that we use in our neurology.

• NLP looks at how we use our minds own language to always get the results we set out to achieve.

What is Neuro Linguistic Programming (NLP)?

Presuppose a person will…

• ‘I can’t do that’

– I understand that you can’t do that yet. When we explore and find some options to do this, how would you feel about that?

• ‘I have had no success at this’

– Before we move onto being successful in this, how are you currently doing this?

Meta ModelIn NLP the Meta-model is a set of specifying questions or language patterns designed to challenge and expand the limits to a person's model or 'map' of the world.

Ensure there is rapport first and then soften the meta model or HPS critical questions by first saying

• I see, so...

• I'm just wondering…

• Mind if I ask…

• I’m curious to know…

Mind reads

• “He doesn’t care”- how do you know he doesn’t care? (recovers the source of the information)

Universal Quantifiers

• “They never attend” – Never? What would happen if they did attend? (Loosens belief and allows consideration for change)

• “He is always late”- Always?

Comparative Deletions

• ”That’s ridiculous” or “That’s way too hard”- Compared to what? (recovers the comparison)

Visual Auditory Kinaesthetic Auditory Digital

See Hear Grasp Process

Clear Tell Feel Sense

Look Sounds Hard Experience

Picture Listen Get hold of Understand

Focused Resonate Tap into Think

Imagine Tune in/out Heated argument Consider

Reveal Quiet as a mouse Pull some strings Figure it out

An eyeful Voiced an opinion Make contact Without a doubt

Bird’s eye view On another note Hang in there Describe in detail

Representational Predicates

Double binds

Would you like to meet again in 1 or 2 weeks?

Would you like to make this into 1 or 2 goals?

Modal Operators Necessity/Negative necessity – ‘we have to do it this way’ – what would happen if you didn’t? what wouldn’t happen if you didn’t? Possibility/ Impossibility ????????

Physiology 55%

Tonality 38%

Words 7%

Representational systems

• KAV Welcome

• Using words in convos- get some one to talk about their passion- see if people know what system

Some Presuppositions of NLP

• Everyone has a unique model of the world

• Respect other people’s model of the world

• The person with the most flexibility has the greatest influence on their environment

• There is no failure, only feedback

Chunking

• Chunking up and chunking down- questions to get the bigger overall issue/theme or to get more specific details from someone as required

Communication

• In next 30 seconds write down 10 words about what communication means

• Has multiple meanings- we assume people know what people are thinking

• Communication is

1. Ability to understand

2. Ability to be understood

3. To create a shared understanding

• Rapport

• Representational systems

• KAV welcome

• What's the most important this here?

The second definition of NLP is also about having the attitude, using the methodology which results in techniques. AttitudeAn attitude of real curiosity is vital to get the most out of NLP. To wonder what would happen if you did something or acting as if you felt a certain way already.

Methodology The method of NLP is modelling others strategies of excellence.

Techniques NLP techniques are to empower people to be more resourceful in their life.

Neuro Linguistic Programming is a science and an art.

• Describe when it would be useful to do Cross Over Matching?

• When you would like to build or maintain rapport and you do not want to take on the same physiology as your client, for example if they are really upset or angry, as it would not be helpful for you to take on these states. You can still keep the rapport by matching an aspect of their physiology in a different part of your body, for example if they were breathing really fast you could bounce your foot up and down at that same pace.

• NLP is about understanding how the language of the mindcreates the patterns and programs you run in life. We have programs for everything that we do - and by understanding this you can enhance the programs that are working well, change what isn't working well and 'map across' resourceful patterns to other areas of life and you can use this information to help others too!

• Ultimately, with NLP you are learning how your mind works - and in turn other people's minds. In essence everything we interact with (see, hear, touch, taste, smell, think) creates a chemical reaction which triggers a response. What if you can learn how to purposefully alter those chemicals and therefore your responses? That, is NLP.

What isNeuro Linguistic Programming (NLP)?

Being curiousNeuro refers to the nervous system which gathers and processes all information from the outside world. Five senses: sight (visual), hearing (auditory), touch (kinaesthetic), smell (olfactory) and taste (gustatory).

Linguistic is about our mind making internal sense of the outside world. It refers to our mind making meaning of all this information that the nervous system has received. An internal representation of the world is created through coding, ordering and making sense of this received information. There are six ways are minds can interpret this information which is through creating pictures, hearing sounds, having feelings, smelling, tasting and using words such as our self-talk.

We have a strategy for everything we do. Programing is about the getting into the detail of how we do what we do to achieve our desired outcomes. It is about the strategy that we use in our neurology to achieve what we want to achieve. NLP looks at how we use our minds own language to always get the results we set out to achieve.

NLP teaches you how to give your nerve cells information on how to achieve certain results. For example you tell yourself the goal you want to achieve, imagine/ visualise yourself achieving that goal and have the feelings that it would be easy to achieve this goal. When you think of these inside your mind your unconscious mind is actually listening and it will do its best to then achieve this goal.

NeuroGet information from our

neurological processes

- five senses

Programming

Strategies-organising ideas

and actions

Linguistic

Using language to make meaning of

received information

NLP

Neuro

Get information from our neurological processes

- five senses

Programming

Strategies, organising ideas and actions

Linguistic

Using language to make meaning of

received information

NLP

The nervous system gathers and processes all information from the outside world through our five senses:Visual- Sight Auditory- Hearing Kinaesthetic- Touch Olfactory-Smell Gustatory- Taste