Gianni Giacomelli

October 2019

Networked Intelligence for the future of work

The MIT Center for Collective Intelligence explores how people and computers can be connected so that –collectively – they act more intelligently than any person, group, or computer has ever done before.

Genpact (NYSE:G) is a professional services firm headquartered in New York City, focused on delivering digital transformation to Fortune 500 clients’ operations.

Genpact spun out of General Electric (GE) in 2005, and employs about 90,000 people in over 20 countries.

Chief Innovation Leader Head of Innovation Design

Innovation ≠ Invention

invention

+

shared knowledge

+

collaboration

Innovation =

The challenge: how we manage

Org charts Documented processes

Machines Leadership practices

From…

Individuals or small groups (people, machines) as the focus

To …understanding how to leverage a system

(Pando – oldest living organism on Earth)

Four components of a network intelligence

Enable networks of machines to amplify networks of people

StructureFind the minds, understand connections, and engage them

Information feeders

Collaboration environment

Activate the right tools to feed and

facilitate collective problem-solving

IncentivesEngage and energize

New skills through a supermind: three principles

AI that helps the human network

Teams have skills, not individuals

Network’s knowledge: contextual, evolving

Re-skilling (and knowledge) at scale through a supermind

Knowledge

Master

Gurus

Knowledge managers

Experts

External requests

Re-skilling (and knowledge) at scale through a supermind

Structure• Identify knowledge nodes

• Help them visualize their network role

Information feeders • Boost nodes’ ability to curate knowledge

Collaboration environment

• Community of practice “hives”

• Learning opportunities marketplace

Incentives• Extrinsic (KPIs, promotions)

• Intrinsic (leaderboards, role modeling)

What AI does for collective intelligence

AI’s four C’s AI

Connect

Curate

Collaborate

Compute

The future of work is innovative

Imagine the future

Scenario planning

ForecastingReimagine the operating model

Collaboration and problem solving

Knowledge creation & sharing

New ways of working

Reimagine the talent model

Up/re-skilling

Hiring, gig economy

Scarce-resource optimization

Organize the future

Predict the future

Resource the future

Merci. @ggiacomelli