NetworkiNg SolutioNS

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Network Operations Assessment OverviewAchieving network availability and agility to meet business needs requires more than technology. The tools, people and processes used to support the infrastructure are critical to an organization’s success. Insight’s Network Operations Assessment is an in-depth analysis of your network operational capacities. It provides a roadmap to guide investments that align support capabilities with business priorities and improve operational maturity.

Network Operations Assessment BenefitsThe network is the platform for the business. Business cost drivers and evolution of technologies challenge support staffs. In addition, the network is becoming more complex. Technology trends such as convergence, virtualization and data center consolidation have placed new demands on the network and those who support the infrastructure.

The result is that many network organizations: •Donothavedefinedservicelevelagreements(SLA’s)ordonotregularlymeet

publishedSLAtargets •Arenotreadytosupportconvergeddata,telephonyandrichmediawiththeir

current skill-set mix or organizational structure •Struggletohavetherightmanagementtoolsandmaintainthemsotheyare

effective •Can’ttrainandretainqualifiedstaff

Our Proven MethodologyAssessing Network Operations is a three-step process:

Define the Services and Requirements •Weidentifythenetworkservicesrequiredtosupportthebusinessandthedesired

service levels. •Wealignthoseserviceswithinternalrequirements,initiativesandexternal

industry drivers.

Analyze the Current State •Weassessthecurrentstateofthenetworkoperationsbycomparingwhatis

currently in place to industry best practices and proven methodologies. •Weidentifygapsbetweenthecapabilitiesofthenetworkoperations—people,

processesandtools—withwhatisnecessarytodelivertheservicesinacosteffective manner.

Network Operations Assessment

ABOut INSIght

Insight Networking is a strategic business unit of Insight, a technology solutions provider serving global and local clients in 170 countries. Today, thousands of clients, including more than 80 percent of the Global Fortune 500, rely on Insight to acquire, implement and manage technology solutions to empower their business. Insight provides software and licensing services globally. In addition, we offer a comprehensive portfolio which also includes networking, hardware and value added services for our clients inNorthAmericaandtheU.K.Weare aggressively expanding our global capabilities by introducing new offerings, including hardware and services, to meet emerging needs for our clients worldwide. Insight is ranked No. 484 on the 2009 Fortune 500.

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Our Proven Methodology (cont.)Develop the Strategic Plan •Wedevelopalong-termvisiontoguidelong-terminvestmentsandtacticaldecisions. •Weprioritizetherecommendationsbasedonrealworldconstraints. •Weprovideanexecutableroadmapoftacticalprojectswithestimatedbudgetsand

resource requirements.

Thedeliverablesofatypicalnetworkoperationsassessmentprojectincludesdocumentedservicerequirements,agapanalysisofcurrentcapabilitiesandaroadmapofprojectsforthenext 18 to 24 months.

Success StoriesInsight has provided network operations assessments for a wide range of clients in multiple industries, from Fortune 100 companies to rapidly emerging businesses, including: •Oneofthelargestnon-profithealth-careprovidersintheUS •Stategovernmentnetworkwith20,000+users •Utilitycompanyprovidingservicesin20states •Majoruniversitywithover30,000students

InsightandtheInsightlogoareregisteredtrademarksofInsightDirectUSA,Inc.Allothertrademarks,registeredtrademarks,photos,logosandillustrationsarethepropertyoftheirrespectiveowners.©2009,InsightDirectUSA,Inc.Allrightsreserved.Updated10.09

Fast Facts•CiscoGoldCertifiedPartner•HPPlatinumPartner•IBMPremierBusinessPartner•LenovoPremierBusinessPartner•MicrosoftGoldCertifiedPartner•LifecycleManagementServices•ISO9001:2008IntegrationLabs

•AdvancedTechnologyLabs•ITManagementServiceswitha24x7

NetworkOperationsCenter•432,000squarefootDistributionCenter•$130M‘readytoship’inventory,$3.3B

virtual inventory•2,500+technicalcertifications