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network newsMarch 2017

IGP International Employee Benefits Seminar The Westin Copley Place Boston • May 9-11, 2017

In this issue...IGP 50th Anniversary SeminarThe Westin Copley Place Boston • May 9-11, 2017 • www.igpseminar.com 4

Country News: BelgiumAG Insurance Introduces a New Income Protection Solution 8

IGP Network Partners in the UK Team UpAXA PPP healthcare is the service provider for Canada Life’s support services 12

IGP EventsIGP Workshop for Multinational Corporations 16IGP Workshop for International Advisors 17

IGP’s Regional Coordination in Latin AmericaNow Centralised in Mexico 18

Staff NewsIGP’s New Regional Director - Asia 19

Schedule of IGP Subsidiary Visits 20An opportunity to have an IGP representative meet with your local subsidiary 20

IGP Network Partners 22 IGP Contacts 24

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© International Group Program - www.igpinfo.com

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IGP Network News - March 2017 IGP Network News - March 2017

The Westin Copley Place Boston • May 9-11, 2017 • www.igpseminar.com

During the Seminar, attendees participate in their choice of country panel presentations that provide comprehensive information on the social security and customary employee benefits practice in the selected countries.

Depending on the country, these presentations include:• Design of a typical benefits plan• Funding requirements• Legislative updates• Recent trends and new products

Each participant will have the opportunity of attending up to 11 Country Panel Presentations, as well as 3 Special Interest Sessions on topics of interest to all attendees.

Ample time is provided so that participants can ask questions and share solutions.

The less formal Seminar events, including meals, refreshment breaks, receptions, and the group dinner on Wednesday, provide additional opportunities to network with fellow attendees and ask questions of the IGP Network Partners.

The newcomer will acquire a basic working knowledge of employee benefits practice, while the experienced benefits specialist will ensure that he or she remains current on legislative and other important developments in specific countries.

IGP Seminars are designed for those who want to expand their knowledge and understanding of international employee benefits!

During these sessions, the IGP Network Partners will present information on their country’s social security and customary employee benefits practice.

Each attendee can select one presentation in each of the 11 time slots. All attendees will be scheduled for the Special Interest Sessions.

• Argentina• Austria• Belgium• Brazil• Canada• Central America• China (PRC)• Denmark• Finland• France• Germany• Greece• Hong Kong• Indonesia• Ireland• Italy• Japan• Korea• Malaysia• Mexico

• Netherlands• New Zealand• Norway• Philippines• Poland• Portugal• Russia• Singapore• South Africa• Spain• Sweden• Switzerland• Taiwan• TCN/Expat Medical• Thailand• Turkey• UK Life• UK Medical• United States

We are pleased to offer the following selection of over 35 presentations:

Accommodations

Registration Fees

A block of rooms has been reserved at The Westin Copley Place Boston Hotel for attendees of the IGP Seminar.

The Westin Copley Place Boston 10 Huntington Ave. Boston, MA 02116, USA Telephone (General): +1-617-262-9600 Telephone (Reservations): +1-888-627-7216 www.westincopleyplaceboston.com

The Westin Copley Place Hotel is ideally located in Boston’s historic and beautiful “Back Bay” neighborhood. This charming part of the city is known for its iconic rows of 19th century Victorian brownstone townhouses, important examples of past and modern architecture and convenient access to fashionable shopping and dining.

The group rate at the Westin Copley Place for the IGP Seminar is USD 305 plus tax (USD 349.07) per night for a single or double room.

Hotel accommodations are not included in the registration fee, and payment must be made directly to the hotel.

Registration Fees

First attendee: USD 1,000 Until March 31 USD 1,100 April 1 - May 1 USD 1,200 After May 1

Additional attendees from the same company: USD 900 Until March 31 USD 1,000 April 1 - May 1 USD 1,100 After May 1

For every two paid attendees from the same company, a third person from that company will not have to pay the registration fee.

The fee covers all of the country presentations and the Special Interest Sessions, as well as continental breakfasts, luncheons, mid-morning and afternoon refreshments, evening receptions and the group dinner on Wednesday. Hotel accommodations and travel expenses are not included in the fee.

The deadline for registration is May 1. Registrations after May 1 will be accepted on a space-available basis.

Special Interest Sessions

• Chris Bruce, Managing Director at Thomsons Online Benefits, will discuss the key trends currentlyinfluencingemployeebenefitsandwhyaglobalbenefitsstrategyiskey.

• Guido Hakenes, Global Benefits Delivery Manager of SAP SE, and Pedro Neiva Botelho, Compensation and Benefits Manager (Latin America) at Schlumberger, will do a joint presentation on how two global employers design, implement and manage diverse benefitprograms.

• Richard Cutcher, Editor of Captive Review, will moderate a panel discussion on the various issues related to including employeebenefitscoveragesinacaptivearrangement: key considerations, the role of HR and risk management, regulatory changes related to Solvency II and BEPS, trends, etc.

Members of the panel on captive arrangements will include some of the leading advisors in the industry.

Keynote Speaker

Dr. Lawrence Chimerine, Managing Director and Chief Economist at the Economic Strategy Institute (ESI) in Washington, D.C., will open the Seminar with a timely discussion of the current economic and business situation and what the implications are for the future.

Dr. Chimerine has earned a valued reputation as a leader in the economic arena. He has served on numerous governmental advisory boards and is frequently called upon to testify on key economic issues before congressional committees.


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IGP Network News - March 2017 IGP Network News - March 20176 IGP Network News - March 2017 IGP’ Network News - March 2017

Monday, May 8

Complimentary Training Program

3:00 pm Training Session 1

4:00 pm Training Session 2

Each session features a choice of the following classes:

• Introduction to Pooling

• Review of an IGP Pooling Report

• Introduction to IGP Captives

• Developing Your IGP Account

6:00 pm Welcome Reception for all Attendees & Guests

Tuesday, May 9

7:30 am Seminar Registration

Continental Breakfast

9:00 am Welcome & Orientation

Keynote Address: Dr. Larry Chimerine

10:15 am Panel Session 1 (select one)

• Argentina • Netherlands • Brazil • Switzerland • France • UK Life • Germany • UK Medical • Japan

11:30 am Panel Session 2 (select one) • France • Sweden • Germany • UK Life • Mexico • UK Medical • Poland • USA • Singapore

12:30 pm Luncheon

1:30 pm Special Interest Session

SAP & Schlumberger: How two global companies design, implement and manage diverse benefit programs

2:45 pm Panel Session 3 (select one) • Denmark • Norway • Indonesia • Russia • Ireland • Taiwan • Italy • Thailand • New Zealand

4:00 pm Panel Session 4 (select one) • Belgium • Italy • Brazil • Poland • Canada • Spain • China • TCN Medical • Indonesia

6:00 pm Reception for all Attendees & Guests

Wednesday, May 10

7:30 am Continental Breakfast

9:00 am Special Interest Session

The current trends influencing employee benefits and why a global benefits strategy is key.


• Canada • Sweden • Germany • Switzerland • Italy • TCN Medical • Philippines • Thailand • Spain


• Belgium • Switzerland • Canada • TCN Medical • Germany • Turkey • Italy • UK Life • Spain

12:15 pm Luncheon

1:00 pm Panel Session 7 (select one)

• Austria • Korea • Denmark • Norway • France • Portugal • Greece • South Africa • Hong Kong


• Argentina • Malaysia • Brazil • Singapore • C. America • South Africa • Finland • USA • Ireland


• Brazil • Netherlands • China • Russia • Japan • Singapore • Malaysia • UK Medical • Mexico

Thursday, May 11

7:30 am Continental Breakfast

9:00 am Special Interest Session

A panel discussion on including employee benefits in a Captive arrangement.


• China • Netherlands • France • Russia • Hong Kong • UK Life • Japan • UK Medical • Mexico


• China • Mexico • Hong Kong • Russia • Japan • Singapore • Korea • Spain • Malaysia

12:30 pm Closing Luncheon All Attendees & Guests

6:00 pm Reception & Dinner at the JFK Library for all attendees & Guests

Join us for a gala evening at the JFK Library & Museum. Dedicated to the memory of John F. Kennedy, the 35th President of the United States, the Library is a vibrant tribute to his life, leadership and legacy.

International Dividends

Outstanding International Dividends can be used to pay for registration fees and hotel accommodations. Please ask your IGP Account Manager for more information.

For More InformationPlease contact your IGP Account Manager or Elaine Paradiso at [email protected]

Register at: www.igpseminar.com

Guests

Should your spouse, partner or guest choose to accompany you to Boston, he or she is invited to join us for the continental breakfast each morning, all of the evening receptions, the gala event at the JFK Library and the closing luncheon on Thursday.

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Country News: BelgiumAG Insurance Introduces a New Income Protection Solution

accidents that occurred during the career break. Benefits will be payable once the career break has ended (provided the qualifying period has been served).

• Mental disorders:

- AG Insurance will continue to provide unrestricted coverage for the following mental disorders: bipolar disorder, psychotic disorder, dissociative disorder, obsessive-compulsive disorder, schizophrenia, anorexia nervosa and bulimia nervosa. AG Insurance is currently the only insurer on the Belgian market to provide unlimited cover up to age 67.

- In cases where occupational disability leave is the result of a depression or another mental disorder (including burnout, CFS and fibromyalgia), the replacement income will be paid out over a maximum period of two years, whether consecutive or intermittent. The two-year period will be extended to include inpatient stays in a psychiatric hospital or in the psychiatric ward of a general hospital, provided that admission to such facilities occurred before the two-year period expired.

- For burnout and stress-related disorders, AG Insurance also provides pro-active and personalised reintegration services. Your staff member will get all the support and guidance needed to quickly return to work in the best possible circumstances. AG Insurance is the only insurer in Belgium to offer these services. And what is more, it’s free of charge.

- As time is critical to the success of a return-to-work program, AG Insurance now requires

occupational disability claims to be reported within 30 days.

New Income Care Product

AG Insurance is pleased to offer you an income protection solution that reflects the latest trends in society and which is compliant with the new statutory requirements.

Rest assured, the current advantages mentioned below will remain unchanged:

• Comprehensive basic coverage: pays out a regular replacement income in the event of time off due to illness or an accident. In addition, statutory post-delivery maternity leave and incapacity as a result of an accident resulting from a non-remunerated sports activity are also eligible for coverage!

• A number of options to choose from depending on your needs and your budget, such as length of qualifying period, indexation of benefits, scope of coverage and selected package.

So what exactly has changed?

• Plans now mature at age 67 in accordance with the new statutory retirement age. This means that your current cover proactively takes into account the future increase of the statutory pension age. AG Insurance is the only insurer in Belgium with this offer.

• From now on, standard coverage applies as well during some career breaks. During a career break, the staff member will remain, subject to certain conditions, enrolled in the plan, and no additional medical formalities will be required once he/she returns to work. In addition, no exclusions will apply to illnesses and

Free Personalised Integration

AG Insurance offers your absent staff member a free reintegration program for stress-related health conditions. In our performance-oriented society, in which burnout and depression are increasingly taking their toll, your employees are at greater risk of being out of action for an extended period.

Thanks to AG Insurance’s reintegration program, your staff member immediately obtains exactly the attention he/she needs.

AG Insurance’s reintegration program increases the likelihood that your employee will be able to return to work quickly. This is important not only for your business, but also for the individual staff member: the longer anyone remains at home without any social interaction with his/her colleagues, the higher the barrier to return to the work environment. In 50% of the cases, someone who is absent for 3 to 6 months returns to the same employer. If the employee’s absence takes longer than a year, the likelihood of his/her return declines to 10%.

So enabling a swift return to work is a win-win for you and your employee!

How does the reintegration program work?

The reintegration program offered by AG Insurance is a fast response process. With the help of qualified external partners, specialised in treating stress-related conditions, they have one aim: to offer your employee the right support.

The reintegration program is always designed in consultation with your employee and it runs through

various stages:

Diagnosis and start of process

AG Insurance’s medical department manages and evaluates your absent employee’s file, and assesses the required reintegration program. Based on the latter, the file is forwarded to their experts in stress-related conditions.

AG Insurance’s partners then meet with your staff member to work out a tailor-made reintegration process together. First, the diagnosis is considered, as well as the possible actions that your employee may have taken already and the expected progression of the illness.

Personal support

Following the diagnosis and prognosis, the reintegration program starts. For this, AG Insurance brings in genuine experts who take care of every aspect of the support provided to your employee. The process involves a number of phases, depending on his/her needs.

1. Recovery and stabilisation

Your employee must, first and foremost, rest and take a break away from all pressures. This usually involves a combination of psychotherapy, relaxation therapy and exercise.

2. Reactivation

During this phase, the emphasis is on analysing the personality profile. The employee’s strengths and vulnerabilities are assessed, and factors which boost

Burnout and depressionare the diseases of

today’s society

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or sap his or her energy are identified. Next, an action plan is developed covering communication (assertiveness and awareness of non-verbal communication), setting boundaries and how to deal with criticism.

3. Return to work

If AG Insurance’s specialised partners feel that the employee is ready to resume work, they will discuss with you how best to support your employee’s return-to-work. Can your employee return to the same job, or are adjustments to his or her duties required? Can he or she immediately resume full-time work or is part-time work a better option? These questions are discussed with you and your employee, so that your employee can make a fresh start in the best possible circumstances.

4. Follow-up

This phase is designed to avoid any relapse and better equip the employee to deal with future stimuli or events that can trigger stress.

Thebenefitsinanutshell

) Benefits for your employee:

• Quick and easy access to specialist care.

• Getting back to work quickly is in the employee’s best interest.

• Absenteeism is bad for health. Exercise and social contact promote the recovery process.

• Work provides structure, identity and selfactualisation.

• It gives insight and awareness of one’s own behaviours and amassed skills.

• Personal support and treatment.

• Lowers the barriers to return to work or a reassignment to another role.

Country News: BelgiumAG Insurance Introduces a New Income Protection Solution

80% of staff memberswho have been off work formore than 6 weeks request

reintegration assistance

For more information, please contact your IGP Account Manager or...AG InsuranceMr. Michel Moreau, Head of New BusinessDeputy General Manager, AG Employee Benefits & Health [email protected] | Tel : +32 (0)2 664 97 29

) For your business

• Fast response process:

- With the involvement of accredited experts in stress-related conditions.

- Approach involving an external partner, with an understanding of the disorder (and respect for your employee’s privacy).

• Free service that enables you:

- to respond to social trends.

- to offer a solution that is in line with legal trends and statutory requirements.

• Limit indirect costs such as lower productivity, negative impact on colleagues who have to pick up the slack, outsourcing costs, additional administrative costs, etc.

• Consistent with your social and human values:

- Care and concern for a staff member in need;

- Social climate;

- Image.

AG Insurance: Your Best Choice

AG Employee Benefits, the group division of AG Insurance, is the leader in the Belgian second pillar market. It offers tailor-made solutions for supplementary pensions and collective healthcare and disability insurance. It also offers an innovative range of products such as: HospiCare, IncomeCare, AmbuCare, AG Care, AG Ascento, etc. More than 550,000 employees count on AG Employee Benefits for their supplementary pensions, and it provides more than 1.3 million people with complementary healthcare cover.

With a market share of 30% (as of December 31, 2014), AG Insurance is the leader in the Belgian insurance market. It has earned this market-leading position due to a broad and high-quality product range, excellent service and cooperation with a network of independent insurance brokers, Fintro agents and BNP Paribas Fortis agencies. AG Insurance employs more than 4,400 highly trained staff members dedicated to providing outstanding service.

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IGP Network Partners in the UK Team Up:AXA PPP healthcare is now the Support Service Provider for Canada Life’s Insurance Products

The constant requests from various lenders were starting to take their toll on Lucy’s health, both mentally and physically. She was suffering from anxiety and depression and did not know how to get her financial situation stable again. It was at this point she decided to contact EmployeeCare and speak to a professional about her problems.

The root of the problem

The starting point to helping Lucy was to establish the reason she was spending outside of her means. Lucy revealed that her hours at work had been reduced, but she had not curbed her spending habits despite the drop in income. The reduced hours gave Lucy a feeling of worthlessness and contributed heavily towards her now very low self-esteem. The only time she felt valued and respected was when she was being served, which resulted in her continuous spending.

Getting back on track

The next step was to assure Lucy that she can feel valued and appreciated without the need for spending. Once she had realised this, a plan was devised as to how she could start to repay the debts. By the end of her counselling sessions, Lucy had regained her lost confidence and was able to adjust her spending patterns and lifestyle to suit her income.

EmployeeCare

EmployeeCare is offered as part of Canada Life’s Group Income Protection product. EmployeeCare offers information and counselling on a wide range of personal and work-related topics such as debt management, family relations, health problems or career advice. It is an Employee Assistance Programme (EAP) which is free for employees to use.

What is Employee Care?

EmployeeCare provides confidential telephone, e-mail and face-to-face counselling, legal and medical advice, as well as an online Health Gateway to help track individuals’ fitness and wellbeing.

Who can use it?

All UK-based employees of employers that have taken out a Group Income Protection policy with Canada Life can access EmployeeCare. This is regardless of whether they are covered by the policy or not.

Case Study: Lucy’s Story

An ever increasing debt

When Lucy’s financial problems became increasingly difficult to manage, she decided to ask for help. She had mortgage repayments to keep up with, as well as acquiring £25,000 worth of debt on credit and store cards.

AXA PPP healthcare is partnering with Canada Life to provide the following Support Services: EmployeeCare, Bereavement Counselling and the Probate Helpline. Canada Life’s relationships with their other service providers, including their Second Medical Opinion Service (Best Doctors) and their Personal Nurse Service (RedArc), will remain the same.

Bereavement Counselling

Bereavement is a highly personal issue which can affect people in a variety of ways. This service offers support as part of Canada Life’s Group Life Assurance product to help employees and their colleagues, or the family of a deceased employee, at what can be a difficult time.

What is Bereavement Counselling?

Bereavement Counselling offers unlimited access to a 24/7 bereavement helpline and up to four face-to-face or structured telephone sessions with a qualified counsellor at an emotionally challenging time.

Who can use it?

All employees who are covered under a Canada Life Group Life Assurance policy or the immediate family of a deceased member can make use of the service. “Immediate family” can include a spouse, partner, registered civil partner, parent, sibling, child over 16 or carer. If the caller is in the UK, access to the service is completely free.

Case Study: Gillian’s Story

A difficult time

Following the death of Gillian’s husband, she had been struggling to come to terms with the reality of losing a loved one for several months. Usual daily routines, such as washing, were becoming difficult both mentally and physically.

Needing help

Grieving and aspects of depression are a normal response to bereavement; however Gillian was unable to come to terms with her loss even after several months. She needed help and advice on how to deal with the death of her husband, so she decided to get in touch with the Bereavement Counselling service.

Telephone counselling was her preferred method of communication. She was encouraged to offload all feelings she had, positive or negative towards her husband’s death. The key was ensuring Gillian knew she was in a safe environment during her counselling sessions, as this enabled an open and honest conversation. The more she talked with the counsellor, the better she felt.

Moving forward

It was explained that what Gillian was experiencing is completely normal and the grieving process can vary hugely from person to person. After eight thorough sessions, Gillian’s mood and attitude had dramatically improved. Although the pain would never fully go away, she learned to control this and had the confidence to regain some normality in her life.


24/7 supportto help youfind your way

24/7 help and support if you need it

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Probate Helpline

Dealing with the estate of someone who has died can be a challenging task. The Probate Helpline supports employees and their families when managing a wide range of legal, financial and administrative matters, at an emotional time. Probate Helpline provides unlimited 24/7 telephone access to probate experts covering family disputes, validity of wills, power of attorney and obtaining probate.

Who can use it?

All employees who are covered under a Canada Life Group Life Assurance policy or the immediate family of a deceased member can make use of the service. “Immediate family” can include a spouse, partner, registered civil partner, parent, sibling, child over 16 or carer. It also includes anyone who is dealing with the deceased member’s estate. If the caller is in the UK, access to the service is completely free.

IGP Network Partners in the UK Team Up:AXA PPP healthcare is now the Support Service Provider for Canada Life’s Insurance Products

For more information, please contact your IGP Account Manager or...Canada LifeMr. David [email protected] | Tel : +44 117 915 43 81

AXA PPP healthcare & Canada Life: Your Best Choice

AXA PPP healthcare is the second largest provider of individual and group health benefits in the United Kingdom. AXA PPP healthcare has over 2 million members and offers a full range of high-quality solutions to address employee health and well-being, including: health screenings, employee assistance programs, occupational medicine and a range of programs to encourage employees to lead healthier lifestyles. It operates a network of over 250 hospitals and almost 400 scanning centers and provides clients with market-leading customer service, simple administration procedures and prompt claims processing.

AXA PPP healthcare has been the IGP Network Partner since 1981.

With over 40 years of experience in the industry, Canada Life is the largest provider in the UK for Group insurance products. Canada Life has been named Best Overall Provider four years in a row and awarded for Best Overall Service eight years in a row.

Canada Life covers over 2.7 million employees and are ranked number one for claims handling.

Canada Life has been an IGP Network Partner since 1994. Unpaid International

Dividends can be used to pay for registration

fees and hotel! Ask your IGP Account Manager for details.

Whether you are a seasoned benefits professional or a newcomer, you will find a wealth of information on all aspects of international employee benefits at the 2017 IGP Seminar!

The program consists of presentations on typical benefits practice in countries around the world, and a variety of guest speakers will discuss topics of interest to those involved with employee benefits.

Venue

The Westin Copley Place Boston 10 Huntington Ave., Boston, MA 02116 USA www.westincopleyplaceboston.com

The group rate at the Westin Hotel for the IGP Seminar is USD 305 plus tax (USD 349.07) per night for single or double occupancy. Hotel accommodations are not included in the registration fee.

Registration Fees

First Attendee Second Attendee*

Until March 31 USD 1,000 USD 900

April 1 - May 1 USD 1,100 USD 1,000

After May 1 USD 1,200 USD 1,100

*For every two paid attendees from the same company, a third person from that company will not have to pay the registration fee.

Recognized as the premier international employee benefits conference, the IGP Seminar offers a unique opportunity to learn about country-specific employee benefits... and much more!

IGP International Employee Benefits Seminar Westin Copley Place Boston • May 9-11, 2017

Register at: www.igpseminar.comFor more information, please contact: Elaine Paradiso at [email protected]

Professional advice from probate experts

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IGP’s “Workshop on International Employee Benefits, Multinational Pooling & Captives” provides a unique opportunity for representatives of global companies to learn more about multinational pooling, captives and employee benefits from an international perspective.

There is a small contribution of EUR 125 to defray costs (payable by credit card). If you think this programme would be valuable to you or anyone else within your company, please register prior to May 15, 2017.

You should plan to attend if:

• You are new to the world of insurance or employee benefits and would like to gain more insight• You recently started working with IGP and want to learn how to get the most out of your IGP pool• Your company has been a long-standing IGP client, but you want to know more about the services IGP can

offer and how to further expand your current arrangement

Programme

Monday, June 19, 2017

14:00 - 14:15 Introduction to IGP Europe14:15 - 15:15 Introduction to Pooling 15:15 - 15:30 Break15:30 - 16:45 Trends & Product Development in the Employee Benefits, Pooling & Captive Market18:30 - 22:00 Dinner hosted by IGP Europe

Tuesday, June 20, 2017

09:00 - 10:15 Review of an IGP International Experience Report10:15 - 10:30 Break10:30 - 11:30 Managing Your IGP Account11:30 - 11:45 Break11:45 - 12:30 Interactive Q&A12:30 - 13:30 Sandwich Lunch13:30 - 14:30 Optional Session: IGP’s Captive Capabilities

Hotel Accommodation

A number of rooms have been blocked at the Best Western Plus Park Hotel (which is within walking distance of our offices) at a preferential rate of €155 per night (breakfast included), plus €4.24 city tax.

IGP Workshop for Multinational CorporationsIGP Europe Office, Brussels | June 19 & 20, 2017

For more information, please contact your IGP Account Manager or...Inge Luyten, Marketing [email protected] | +32 2 775 29 41

Register Here

IGP’s “Workshop on International Employee Benefits, Multinational Pooling & Captives” provides a unique opportunity for the European advisor community to learn more about multinational pooling and captives. The workshop is mainly aimed at newcomers to the international benefits field or people needing a refresher course on international pooling & captive matters and the services IGP can offer.

There is a small contribution of EUR 125 to defray costs (payable by credit card). If you think this programme would be valuable to you or anyone else within your company, please register prior to May 15, 2017. Please note that we require a minimum of 5 attendees in order for this event to take place.

Programme

10:00 - 10:15 Introduction to IGP Europe10:15 - 11:15 Introduction to Pooling11:15- 12:30 Trends & Product Development in the Employee Benefits, Pooling & Captive Market12:30 - 13:30 Group Picture & Lunch hosted by IGP13:30 - 14:30 Review of an IGP International Experience Report14:30 - 15:15 Cooperation between IGP, the Advisor and the Client including Q&A Session15:15- 16:15 Optional Session: IGP’s Captive Capabilities

Hotel Accommodation

A number of rooms have been blocked at the Best Western Plus Park Hotel (which is within walking distance of our offices) at a preferential rate of €155 per night (breakfast included), plus €4.24 city tax.

IGP Workshop for International AdvisorsIGP Europe Office, Brussels | June 22, 2017

For more information, please contact your IGP Account Manager or...Inge Luyten, Marketing [email protected] | +32 2 775 29 41

Register Here

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IGP’s Regional Coordination in Latin AmericaNow Centralised in Mexico

Michael’s contact details are as follows ...Michael SpincemailleIGP Regional DirectorE [email protected] | T +52 1 55 1682 8970

Back in 2012, Mr. Michael Spincemaille, IGP Regional Director, began with coordinating IGP’s LATAM regional activities via the Bogotá head office of our Colombian IGP Network Partner, MAFPRE.

Today, five years later, Michael will be performing that same role via the offices of our Network Partner in Mexico, Seguros Monterrey New York Life. He will continue to support our clients and Network Partners in the region, ensuring a customer-focused, well-coordinated and optimal level of service.

Michael’s principal objectives continue to be as follows:

• Providing support and service to IGP clients’ regional headquarters and subsidiaries in respect of their employee benefits arrangements;

• Facilitating IGP’s commercial activities throughout the region;

• Addressing the employee benefits needs of Latin American multinational companies’ foreign operations;

• Coordinating the activities of the IGP Network Partners in the region in general.

IGP's activities in Latin America are an important pillar in our organisation, supplementing the activities of the IGP offices in Boston, Brussels, Singapore and Tokyo, and the Network Partners in about 70 countries.

IGP Staff NewsIGP’s New Regional Director - Asia: Ms. Chua Wan Ching

We are delighted to announce that Ms Chua Wan Ching joined our IGP Singapore team on March 15th as IGP Regional Director – Asia.

Wan Ching, a Singapore national, brings with her a wealth of experience in Health and Benefits, acquired during a career that so far spans > 17 years. Coming from the advisor community, most recently with Willis Towers Watson and Aon, she has been responsible for maintaining key relationships with global, regional and domestic clients, with a focus on operational excellence and efficiencies.

Her responsibilities in IGP will include overseeing the regional activities of IGP in the broadest sense, including commercial, technical, administrative, legal and compliance issues. She will be in direct contact with our clients (Multinational Parent companies, Regional HQs and subsidiaries), advisors and Network Partners in the region with a view to optimising our service and efficiency.

We’re very happy to welcome Wan Ching; a motivated, enthusiastic, team oriented and capable new colleague.

Wan Ching’s contact details are as follows ...Chua Wan ChingIGP Regional DirectorE [email protected] | T +65 6833 8996

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During meetings with your local subsidiaries, IGP Network Partners have the opportunity to inform them about how IGP works and the possible advantages to the subsidiary of IGP participation. These meetings also enable your subsidiaries to gain market knowledge about what employee benefits plans their competitors are offering and what is typical in their market. It furthermore enables information about your operations’ current employee benefits plans and how they are financed to be gathered on your behalf.

If you would like an IGP Network Partner to meet with your local colleagues, we urge you to contact your IGP Account Manager and provide the contact details of your local representative so that we might set up a meeting. Naturally, we will keep you informed of the results of each meeting and provide you with information on the current employee benefits plan(s) of your subsidiary and on any quotations that ensue.

Ideally, you should send your local management an e-mail to encourage them to meet with IGP.

IGP devotes many resources to enable IGP Account Managers to join the representatives of the IGP Network Partners during these local meetings, as this enables us to provide further context about the broader global relationship with your

organisation.

Below you will find an overview of the 2017 trips planned by the responsible IGP contact for the respective countries or regions.

OngoingAustria (Subsidiary Visits) More info, contact: [email protected]

Denmark (Subsidiary Visits) More info, contact: [email protected]

Germany (Subsidiary Visits) More info, contact: [email protected]

Germany (Subsidiary Visits) More info, contact: [email protected]

Ireland (Subsidiary Visits) More info, contact: [email protected]

Mexico (Subsidiary Visits) More info, contact: [email protected]

Singapore (Subsidiary Visits) More info, contact: [email protected]

Switzerland (Subsidiary Visits) More info, contact: [email protected]

UK (Subsidiary Visits) More info, contact: [email protected]

March13-17 Brazil (Subsidiary Visits) More info, contact: [email protected]

20-22 Argentina (Subsidiary Visits) More info, contact: [email protected]

TBA Italy (Subsidiary Visits) More info, contact: [email protected]

TBA Malaysia (Subsidiary Visits) More info, contact: [email protected]

TBA Thailand (Subsidiary Visits) More info, contact: [email protected]

April19-21 Miami, USA (LATAM HQ Visits) More info, contact: [email protected]

TBA China (Subsidiary Visits) More info, contact: [email protected]

TBA Indonesia (Subsidiary Visits) More info, contact: [email protected]

TBA Korea (Subsidiary Visits) More info, contact: [email protected]

Schedule of IGP Subsidiary VisitsAn opportunity to have an IGP representative meet with your local subsidiary

May9-11 IGP 50th Anniversary Seminar - Boston, MA More info, contact: [email protected]


TBA Japan (Subsidiary Visits) More info, contact: [email protected]

TBA Taiwan (Subsidiary Visits) More info, contact: [email protected]

June12-14 Peru (Subsidiary Visits) More info, contact: [email protected]

15-16 Colombia (Subsidiary Visits) More info, contact: [email protected]

19-20 IGP Corporate Training - Brussels, Belgium More info, contact: [email protected]

22 IGP Training for Int’l Advisors - Brussels, Belgium More info, contact: [email protected]

TBA Malaysia (Subsidiary Visits) More info, contact: [email protected]

TBA Poland (Subsidiary Visits) More info, contact: [email protected]

TBA Thailand (Subsidiary Visits) More info, contact: [email protected]

JulyTBA China (Subsidiary Visits) More info, contact: [email protected]

TBA Dominican Republic (Subsidiary Visits) More info, contact: [email protected]

TBA Hong Kong (Subsidiary Visits) More info, contact: [email protected]

TBA Korea (Subsidiary Visits) More info, contact: [email protected]

TBA Philippines (Subsidiary Visits) More info, contact: [email protected]

August14-18 Brazil (Subsidiary Visits) More info, contact: [email protected]

21-23 Paraguay (Subsidiary Visits) More info, contact: [email protected]

SeptemberTBA Central America (Subsidiary Visits) More info, contact: [email protected]


TBA South Africa (Subsidiary Visits) More info, contact: [email protected]

18-22 Russia (Subsidiary Visits) More info, contact: [email protected]

October5-6 Chile (Subsidiary Visits) More info, contact: [email protected]

9-11 Argentina (Subsidiary Visits) More info, contact: [email protected]

12-13 Uruguay (Subsidiary Visits) More info, contact: [email protected]

30-31 Greece (Subsidiary Visits) More info, contact: [email protected]

November1 Greece (Subsidiary Visits) More info, contact: [email protected]

6-8 Brazil (Subsidiary Visits) More info, contact: [email protected]

9-10 Colombia (Subsidiary Visits) More info, contact: [email protected]

22 23 IGP Network News - March 2017 IGP’ Network News - March 2017

IGP Network Partners

* Correspondent Network Partner / ** Malakoff Médéric Courtage can quote provided plans also underwritten on the mainland.

ArgentinaSMG LIFE

AustraliaAMP Life Limited

AustriaERGO Versicherung AG (in assoc. with BONUS Vorsorgekasse AG)

BelgiumAG Insurance

BrazilMAPFRE Seguros Brazil

CanadaManulife Financial Corporation – Canadian Division

Channel IslandsAXA PPP healthcareCanada Life Limited

ChileMAPFRE Compañía de Seguros de Vida de Chile S.A.

China (Mainland)Taiping Pension Company, Limited

ColombiaMAPFRE Seguros de Colombia

Costa RicaMAPFRE Seguros Costa Rica, S.A.

DenmarkPFA Pension

Dominican RepublicARS Palic Salud, S.A. (Health)MAPFRE BHD Compañía de Seguros, S.A. (Life)

EcuadorMAPFRE Atlas Compañia de Seguros S.A.*

El SalvadorMAPFRE La Centro Americana S.A.

FinlandMandatum Life Insurance Company Limited

France AXA France VieMalakoff Médéric Courtage

Germany

Gothaer Lebensversicherung AG

GreeceThe ETHNIKI Hellenic General Insurance Company

GuadeloupeAXA France VieMalakoff Médéric Courtage**

GuatemalaMAPFRE Seguros Guatemala, S.A.

Guiana AXA France VieMalakoff Médéric Courtage**

HondurasMAPFRE Seguros Honduras, S.A.

Hong KongAXA China Region Insurance Company Limited

HungaryAegon Hungary Composite Insurance Company

IndiaMax Life Insurance*

IndonesiaPT. Asuransi Jiwa Manulife Indonesia

IrelandIrish Life Assurance plc

ItalyUnipolSai Assicurazioni S.p.A.

JapanThe Dai-ichi Life Insurance Company, Limited

KoreaSamsung Life Insurance Company, Ltd.

La RéunionAXA France VieMalakoff Médéric Courtage**

LiechtensteinAXA Winterthur

LuxembourgCardif Lux Vie S.A.

MacauAXA China Region Insurance Company Limited*


IGP Network Partners

* Correspondent Network Partner / ** Malakoff Médéric Courtage can quote provided plans also underwritten on the mainland.

MalaysiaAIA Bhd.

MartiniqueAXA France VieMalakoff Médéric Courtage**

MauritiusSWAN Life Ltd.

MayotteAXA France VieMalakoff Médéric Courtage**

MexicoSeguros Monterrey New York Life, S.A.

MonacoAXA France VieMalakoff Médéric Courtage

NamibiaVia The Old Mutual Life Assurance Company (South Africa) Limited

Netherlandsa.s.r. | De Amersfoortse Insurance

New ZealandFidelity Life Assurance Company Limited

Nicaragua MAPFRE Seguros Nicaragua, S.A

NorwayStorebrand Livsforsikring AS

PanamaMAPFRE Panama, S.A

ParaguayMAPFRE Paraguay Compañía de Seguros S.A.

PeruMAPFRE Perú Compañía de Seguros y Reaseguros

PhilippinesThe Insular Life Assurance Co., Ltd.

PolandPramerica Życie TUiR SA

PortugalVICTORIA-Seguros, S.A.

RussiaWelbi

SingaporeAviva Ltd.

SloveniaERGO Življenjska zavarovalnica d.d.*

South AfricaThe Old Mutual Life Assurance Company (South Africa) Limited

SpainCaja de Seguros Reunidos, Compañía de Seguros y Reaseguros, S.A. (CASER)

Sweden

SPP

SwitzerlandAXA Winterthur

Taiwan (Republic of China)Shin Kong Life Insurance Company, Ltd.

ThailandMuang Thai Life Assurance Public Company, Ltd.

TurkeyAllianz Yaşam ve Emeklilik (Life and Pensions)Allianz Sigorta A.Ş. (Health)

UkraineAegon Life Ukraine

United Arab EmiratesAbu Dhabi National Insurance Company (ADNIC)

United KingdomAXA PPP healthcare (Health)Canada Life Limited (Life and Pensions)

United StatesPrudential Insurance Company of America (Life)

UruguayMAPFRE Uruguay Seguros S.A.

VenezuelaMAPFRE La Seguridad, C.A.*

Third-Country National and Expatriate CoverageAXA France (through AXA Global Protect)AXA PPP International (through AXA Global Protect)CIGNA Global Health Benefits*


IGP Contact InformationMr. Peter de VriesHead of the NetworkInternational Group Program (IGP)E [email protected]

Mr. Brian McCarthyAssistant Vice PresidentInternational Group Program (IGP)John Hancock Life Insurance Company (USA)P.O. Box 111Boston, MA 02117, USAT (1) (617) 572-8655E [email protected]

Mr. Wim MoldenaersAssistant Vice PresidentInternational Group Program (IGP) – EuropeJohn Hancock International Services S.A.Avenue de Tervuren 270B-1150 Brussels, BelgiumT (32) (2) 775-2966E [email protected]

Ms. Chua Wan ChingRegional Director International Group Program (IGP) – Asia51 Bras Basah Road#09-00 Manulife CentreSingapore 189554T (65) 6833 8996E [email protected]

Mr. Yoshimaro KomachiyaSenior ConsultantInternational Group Program (IGP) – Japan PO Box 2528, 30 F, Tokyo Opera City Tower 3-20-2 Nishi Shinjuku, Shinjuku-ku Tokyo 163-1430, Japan T (81) (3) 6331 6565 M (81) (90) 4614-3048 E [email protected]

Mr. Steven RuckDirector Account DevelopmentInternational Group Program (IGP)John Hancock Life Insurance Company (USA)P.O. Box 111Boston, MA 02117, USAT (1) (617) 572-8640E [email protected]

Ms. Britt VerhoevenAssistant Director Account Development (Support)International Group Program (IGP) – EuropeJohn Hancock International Services S.A.Avenue de Tervuren 270B-1150 Brussels, BelgiumT (32) (2) 775-2959E [email protected]

Mr. Michael SpincemailleRegional Director International Group Program (IGP) – LATAMc/o seguros Monterrey New York Life Paseo de la Reforma #342, Cuauhtémoc, Juárez06600 Ciudad de México, CDMX, MexicoM (52) (1) 55 1682 8970E [email protected]

The information in this document is subject to change. Please contact your IGP Account Manager or [email protected] for more details.

The International Group Program (IGP) is a registered brand name under John Hancock. IGP operates in the State of New York under Signator Insurance Agency, Inc., a NY licensed broker.

IGP Network Partners operating outside of the United States are not necessarily licensed in or authorized to conduct insurance business in any state in the United States including, the State of New York. The policies and/or contracts issued by a Network Partner to contract holders outside of the United States have not been approved by the NY superintendent of Financial Services, are not protected by the NY State guaranty fund and are not subject to the laws of NY or the laws and/or protections of any other state where the Network Partner is not licensed to do business.


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