CASE STUDY

SERVICE PROVIDER | MOBILE

NetScout Supports Business-Critical UMTS/HSPA+ Migration for Canadian Mobile OperatorThe nGenius Service Assurance Solution helps a leading mobile operator in Canada streamline its transition to HSPA+ and drive expansion of 3G data services

OverviewRegion Americas

Business Challenge• Quickeridentificationandresolutionofnetworkproblemsthatleadtoservicedisruption

• Maintaininghighlevelsofcustomersatisfactioninacompetitivemobilemarket

• SmoothlymigratenationwideCDMAnetworkto3GandUMTS/HSPA,whilerollingoutnewservicesandmobilehandsets

NetScout Solution• ThenGenius®ServiceAssuranceSolutionprovidesaunifiedplatformtosupportCDMA2000networksandUMTS/HSPAnetworks

• DeploydistributednGeniusInfiniStreamappliancesforhighcapacityperformancemonitoringofthemobiledatanetwork

Business Value• Protectandgrowmobilecustomerbasewhilemanagingnetworkinfrastructuretransition

• Greaterserviceandnetworkintelligencetosupportthemobilenetworkoperator’soperationalworkflows

• VersatilenGeniusInfiniStream®appliancesthatcanscaletomeetcontinuedgrowthinmobiledatatraffic

isolateandresolvenetworkproblemsthatweredisruptingservicestheydeliveredtotheircustomers.NetScoutwasselectedovercompetitiveofferingsbecauseitwastheonlyvendorwithahighperformanceplatformthatcouldhandlethemassivelevelsofnetworktrafficthatexistsintypicalserviceproviderenvironments.

ThemobileoperatorquicklyrecognizedthevalueofitsinitialinvestmentinNetScoutandexpandeditsdeploymentofthenGenius®ServiceAssuranceSolutionnetworkwide.ThecustomerhaddevelopedconsiderablerelianceonthenGeniusInfiniStream®appliancesbecauseoftheirsuperiortroubleshootingcapabilities,andtheirsubsequentabilitytoreducethefrequencyandseverityofnetworkdowntime.

Therearenowmorethan25nGeniusInfiniStreamappliancesdeployedacrossthenetworktoaidinassuringthemobileoperator’sCDMAnetwork.ThenextchallengefortheMNOwastomigratetoahighspeedUMTS/HSPA+networkwhileminimizingdisruptiontoexistingcustomers,andatthesametimeintroducingnewservicesandhandsets.

Customer ProfileNetScouthelpsserviceprovidercustomersaroundtheglobemanageuserexperienceintheirmodernIPnetworks.Oneparticularcustomerisaleadingmobilenetworkoperator(MNO),basedinCanada,whoservesapproximately7millionmobilesubscribers.ThisMNOhasoperatedaCDMA2000networkformanyyears,butrecentlylaunchedaUMTS/HSPA+networkaspartoftheirstrategytoaddresstheincreasingdemandforbroadbandmobileapplications.Inaddition,theywantedtomakeavailablethewidevarietyofGSMSmartPhonehandsets(includingtheiPhone)aswellasnewservicesandimprovedcallclarity.TheoperatorplanstorunthetwonetworksinparallelwhileitmigratescompletelytotheUMTS/HSPA+networkoverthenextfewyears.

Business ChallengeNetScoutbeganitsrelationshipin2006,whenitwastaskedtoprovidepacketcaptureandanalysiscapabilitiesfortheoperator’sCDMAnetwork.Theywereneedingasolutiontohelpthemmorerapidlyidentify,

CASE STUDY | NetScout Supports Business-Critical UMTS/HSPA+ Migration for Canadian Mobile Operator

2SERVICE PROVIDER | MOBILE

Business ValueThenGeniusServiceAssuranceSolutionfromNetScoutisakeyenablerforthemobilenetworkoperator’smigrationtonew,service-richUMTS/HSPA3Gmobilebroadbandnetworks.Ithelpsmobileoperatorsconfidentlyreachouttoanewmarketofdata-intensivesmartphoneusersinahighlycompetitivelandscape.

WiththenGeniusServiceAssuranceSolutionprovidingperformancemonitoringandpacket-leveldiagnosticstorapidlyidentifyandresolveserviceissues,themobileoperatorisnowabletoprotectandgrowitsmobilecustomerbasewhilemanagingacriticaltransitionfromtheircurrentCDMAnetworktoaUMTS/HSPA+mobilebroadbandnetworkinfrastructure.

alsomonitorsthefirewallsandloadbalancersinthemobileoperator’snetwork;deviceswhichareabsolutelycriticaltomaintaininghighlevelsofnetworksecurityandavailability.

ThenGeniusInfiniStreamappliancesdeliverseveralinvaluablecapabilitiesthatinclude:

• High-speedcontinuouspacketcaptureandstorageforback-in-timeforensicanalysis

• Efficientindexingandflexiblepacketminingforrapiddataretrievalandtargetedanalysisofproblems

• Industry-leadingNetScoutSniffer®decodes

• In-depthapplicationandserviceanalysisforquickidentificationofperformanceissues

ThemovetoUMTSandHSPAiscriticalforthemobileoperator,andiskeytoenablingnewrevenue-generatingmobileservicesandapplications,andmaintainingahighdegreeofmarketcompetitiveness.

NetScout SolutionBasedontheabilitytosuccessfullydelivervaluetotheoperatorintermsoffasterproblemresolutionandoptimizationofnetworkresources,NetScoutwasanaturalchoicetoprovideperformancemonitoringandserviceassuranceinthecustomer’snewhighspeednetwork.Themobileoperator’sUMTS/HSPA+networkutilizesadistributed,unifieddeploymentofnGeniusInfiniStreamappliancestoprovidegreatervisibilityandmoreproactiveidentificationofproblemsaffectinguserexperience.Thissolutionscalesasthemobileoperatorexpandstheirhigh-speedmobilebroadbandcoveragethroughoutCanada.

ThenGeniusInfiniStreamappliancesatthemobileoperator’sfacilitiesareusedtomonitortheoperator’sGilinksbetweenthemobilecorenetworkandthepublicInternetanddatacenterservers.TheyarealsodeployedontheGnlinkswithinthemobiledatacore.ThenGeniusInfiniStreamappliancesarestrategicallylocatedwithinthecoreofthenetworksothatvirtuallyeverytraversingpacketcanbemonitoredandevaluated.NetScout

“WebuiltournetworkmanagementinfrastructureusingthenGeniusServiceAssuranceSolutiontoimprovevisibilityandtroubleshootingin2006.WiththeintroductionoftheHSPAnetwork,thesolutionhasscaledtocovercriticalpointsonthenewnetworkandbuildfurtherintelligenceintoournetworkmanagementpractices.Followinganin-depthevaluation,weareimplementingnGeniusSubscriberIntelligencetotheServiceAssuranceplatformtofurtherenhanceourabilitytodelivertoourclientsthehighlevelsofservicetheyhavecometoexpect.”

EngineeringDirectoratCanadianMobileOperator

CASE STUDY | NetScout Supports Business-Critical UMTS/HSPA+ Migration for Canadian Mobile Operator

3SERVICE PROVIDER | MOBILE

Table 1: Solution Highlights

Attributes BenefitsCost Savings Single, unified performance monitoring platform to support CDMA2000 and UMTS/HSPA wireless networksProven Field proven as a key enabling technology for application monitoring and service assurance in next-generation

data-intense service provider networksScalability nGenius InfiniStream appliances provide performance at scale to address the increasing subscriber loads seen in

today’s mobile data networksHigh Availability 7x24-365 performance monitoring and service assurance solutionBreadth of Coverage Interfaces for GPRS/UMTS networks (Gn, Gi, Gb/IP, Gp, AAA, RADIUS etc.) and CDMA2000 networks (e.g.: A10/

A11, Pi, Xd, etc.) Flexibility Operational consistency, interoperability with existing OSS solutions, flexible work flows to take operators from early

warning to root cause

Table 2: Network Snapshot

NetScout Equipment Deployed nGenius Service Assurance Solution: nGenius Performance Manager, nGenius InfiniStream AppliancesSubscribers 7 million wireless subscribersServices The mobile operator’s network provides comprehensive coverage across Canada for digital voice and messaging

services and high speed Internet, data and multimedia servicesMobile Networks CDMA 2000/1XEVDO, UMTS/HSPA+Breadth of Coverage Interfaces for GPRS/UMTS networks (Gn, Gi, Gb/IP, Gp, AAA, RADIUS etc.) and CDMA2000 networks (e.g.: A10/

A11, Pi, Xd, etc.)

CASE STUDY | NetScout Supports Business-Critical UMTS/HSPA+ Migration for Canadian Mobile Operator

NetScoutofferssales,support,andservicesinover32countries(seewebsiteforcontactdetails).

Copyright©2010NetScoutSystems,Inc.Allrightsreserved.NetScout,nGenius,Sniffer,andInfiniStreamareregisteredtrademarksofNetScoutSystems,Inc.and/oritsaffiliatesintheUnitedStatesand/orothercountries.Otherbrandsandproductnames,andregisteredandunregisteredtrademarksarethesolepropertyoftheirrespectiveowners.NetScoutreservestheright,atitssolediscretion,tomakechangesatanytimeinitstechnicalinformationandspecifications,andserviceandsupportprograms.

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