NetAcumen ActiveX Install Instructions. Requirements: Administrator: User must be logged in as Administrator of the machine. If you are not the administrator,

NetAcumen ActiveX Install Instructions

Requirements:

Administrator: User must be logged in as Administrator of the machine. If you are not the administrator, you will need to contact your helpdesk.

Internet Browser: Netacumen is ONLY compatible with Microsoft Internet Explorer 8.0 or lower (32-bit only) and Netscape. It will not work with Safari, Mozilla Firefox, etc.

Windows OS: Netacumen is Windows based and compatible with Windows XP, Windows 2003, Windows Vista and Windows 7.

GSI 8.2009 - NetAcumen Active X DownloadGSI 8.2009 - NetAcumen Active X Download 33

Requirements:NetAcumen System Access Set-up RequirementsNetAcumen System Access Set-up Requirements

Recommended Client System Requirements:Recommended Client System Requirements: Windows Vista or Windows 7 Operating SystemWindows Vista or Windows 7 Operating System Intel Core i3(or higher) processorIntel Core i3(or higher) processor 2 GB RAM2 GB RAM 4 GB of available disk space4 GB of available disk space Internet Connectivity via TCP/IP to connect to the NetAcumen Internet Connectivity via TCP/IP to connect to the NetAcumen

server(s)server(s) Microsoft Office 2007 recommended. However we do support Microsoft Office 2007 recommended. However we do support

Microsoft Office 2010 as well. Microsoft Office 2010 as well. Microsoft Internet Explorer 9.0 or lower (32-bit only) for Windows to Microsoft Internet Explorer 9.0 or lower (32-bit only) for Windows to

display ActiveX objects, such as the Grid, Crosstab, and Reports. display ActiveX objects, such as the Grid, Crosstab, and Reports. Please note that the 64-bot version of IE is not supported.Please note that the 64-bot version of IE is not supported.

MSIE requires Active X downloads for first time users, as well as MSIE requires Active X downloads for first time users, as well as periodically due to maintenance efforts. Downloading and installing periodically due to maintenance efforts. Downloading and installing Active X controls require administrative privileges on the client work Active X controls require administrative privileges on the client work stationstation

Windows English Language Locale Service Pack must be installed for Windows English Language Locale Service Pack must be installed for viewing NetAcumen displayviewing NetAcumen display

Please note that NetAcumen is not supported on the 64-bit version of Please note that NetAcumen is not supported on the 64-bit version of the Internet Explorer. This is commonly available on 64 bit version of the Internet Explorer. This is commonly available on 64 bit version of the Windows Operating System.the Windows Operating System. (see additional details in troubleshooting (see additional details in troubleshooting section of this guide)section of this guide)

Firewall Specification Requirement – Maintain persistent session for Firewall Specification Requirement – Maintain persistent session for 60 minutes.60 minutes.


Summary of stepsSummary of steps

Please note that this process Please note that this process requires a rebootrequires a reboot. .

Each step listed below is detailed in the pages that follow. Each step listed below is detailed in the pages that follow.

We recommend We recommend printing this documentprinting this document prior to beginning – prior to beginning – especially since you will be rebooting.especially since you will be rebooting.

1.1. Remove existing Active X controls via Add or Remove programsRemove existing Active X controls via Add or Remove programs2.2. Remove existing Active X controls via Downloaded program filesRemove existing Active X controls via Downloaded program files3.3. Reboot the client machineReboot the client machine4.4. Install ActiveX control via the Weblink Client InstallerInstall ActiveX control via the Weblink Client Installer5.5. Reboot the client machineReboot the client machine


Removing the controlsRemoving the controls

Click Start Click Start Settings Settings Control Panel Control Panel Add/Remove Programs OR Add/Remove Programs OR Programs and Features (If the client machine is Windows 7) Programs and Features (If the client machine is Windows 7)


Removing the controlsRemoving the controls In Add or Remove Programs, find In Add or Remove Programs, find Sagent Weblink ControlsSagent Weblink Controls Click Change/RemoveClick Change/Remove


Removing the controlsRemoving the controls You will be prompted to confirm.You will be prompted to confirm. Click Yes.Click Yes.



•You may or may not receive one of the messages below.

If so, please simply click ‘ok’ button.


Removing the controlsRemoving the controls•Click Start / Run•Type: C:\WINDOWS•You may see something similar to below screenshot (if the user has Windows XP) If so, please click ‘Show the contents of this folder’. Once you have clicked this (or if you did not see this screen), please go on to the step in the next slide.



•Find Downloaded Program Files •Find Sagent Universal Sink Host Control•Highlight and Delete



•You will be prompted to be sure you want to permanently remove. •Click Yes.



•You may or may not receive the message below.

•If so, please simply click ‘ok’ button.


RebootReboot

Once you’ve removed the controls, you’ll need to restart your machine Once you’ve removed the controls, you’ll need to restart your machine

before beginning the next steps.before beginning the next steps.

Run the Sagent InstallerRun the Sagent Installer Download the Sagent Weblink Client Installer.Download the Sagent Weblink Client Installer. Double click the installer and follow the steps. Double click the installer and follow the steps. You may get the following message – Please click on “RUN” to continue You may get the following message – Please click on “RUN” to continue


Click Next to Continue..Click Next to Continue..


Please accept the agreement and click Next…Please accept the agreement and click Next…


Please select - Sagent Weblink ClientPlease select - Sagent Weblink Client


Please click on “Install”…Please click on “Install”…


ClickClick Finish to Reboot the Machine..Finish to Reboot the Machine..


Unattended Client Set-upUnattended Client Set-up

An unattended installation program An unattended installation program executes without displaying any dialog executes without displaying any dialog boxes, prompting the user for input, or boxes, prompting the user for input, or displaying an icon in the system taskbar.displaying an icon in the system taskbar.

Unattended installations are useful for Unattended installations are useful for system administrators to streamline the system administrators to streamline the install processinstall process


Notes on Weblink Client Set-upNotes on Weblink Client Set-up

If a administrator installs the client, a If a administrator installs the client, a normal user can then use the NetAcumen normal user can then use the NetAcumen Portal.Portal.

Active-X download is no longer required in Active-X download is no longer required in this case.this case.

To un-install, please follow the steps in To un-install, please follow the steps in slides 5 through 8.slides 5 through 8.


Known Issues/RisksKnown Issues/Risks

The installer does not generate a install log The installer does not generate a install log which can be used for trouble-shooting.which can be used for trouble-shooting.

All Excel and IE windows should be closed while All Excel and IE windows should be closed while the install is in progress. Although this does not the install is in progress. Although this does not cause errors during the install process, but may cause errors during the install process, but may render the controls un-usable.render the controls un-usable.

The controls are not backward compatible and The controls are not backward compatible and hence should never be installed prior to the hence should never be installed prior to the upgrade. upgrade.


ThanksThanks


Documents

NetAcumen ActiveX Install Instructions. Requirements: Administrator: User must be logged in as Administrator of the machine. If you are not the administrator,