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High-tech ERP for total control of your business

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company

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Established in 1988, Centro Softwareproduces the best 2nd generation ERP software for companies committed to producing and competing in the marketplace.

Centro Software's ERP solutions are already used by over 2,500 customers with operational branches all over the world.

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Over 28,000 people all over Italy work and produce with Centro Software's ERP solutions every day.

Centro Software's client companies contribute over 13.5 billion €uros to Italy's GDP.

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As well as being among the largest in Italy, Centro Software is the only ITcompany that has never had a change of ownership in 25 years of history, andhas a constantly growing list of goals and development plans.

As producers, we can afford to adopt long-term development strategies, ensureproject continuity, and put quality ahead of short-term profit, without everseeing our priorities dictated by the commercial policies of third parties.

Centro Software is not owned byinvestment funds and is not run bymanagers whose only goal isfinancial profit…

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Centro Software is a solid and reliable, leading-edge companywhich invests over 30% of its revenues in Research &Development every year.

Clear objectives, corporate continuity and the ability to innovate,are the strengths that underpin Centro Software's

own future and the future of its customers.

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Over 50 programmers are engaged in Research & Development on a daily basis, with a focus on the structure and standard functions of ERP and specific software to meet the needs of every customer.

All our software is developed in Italy, at our operations centre in San Pietro in Casale (Bologna).

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Over 60 technicians and application consultants, managed directly by Centro Software's headquarters, are located in key cities across Italy.

Over 50 partners back up thatpresence and help disseminate the quality and the products and services certified by Centro Software.

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product

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Centro Software's ERP project, which involves a single database and a single functional structure, incorporates all the best industrial experience

of Italian companies.

efficient organisational models

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Centro Software therefore helps businesses achieve maximum efficiency and productivity by means of 3 innovative factors:

2nd-generation ERP software technological infrastructures

efficient organisational models

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technological infrastructures

efficient organisational models

Centro Software's latest-generation ERP software is called

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The SAM ERP2 project incorporates:

– the most useful technological developments for businesses

– the know-how that derives from the continuous improvement of Italian industrial processes

No-one else on the market offers such comprehensive solutions, developed by a single company, with such a wide range of process management capabilities.

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The project is structured into 10 business management areas. SALES

INTERCOMPANY, BRANCHES, COMMUNICATIONS

MANAGEMENTCONTROL

FINANCIAL ADMINISTRATION and MANAGEMENT

QUALITY

PURCHASING, WAREHOUSES and LOGISTICS

C.R.M.MARKETING and SERVICES

WORKFLOW and COMMON DATA

PRODUCTION and OUTSOURCING

SECURITY and DEVELOPMENT

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ADMINISTRATIVE and FINANCIAL area

❑ SHIPMENTS and BILLING module ❑ GENERAL ACCOUNTS module ❑ TREASURY module ❑ FINANCIAL Management module ❑ ASSETS module ❑ Other TAX requirements module (VAT, 770, F24, Payroll, Withholding tax, Recycling of Packaging, WEEE, etc.)

The project is structured into 10 business management areas.

Each business management area is made up of several modules (over 60 modules in total)

PURCHASING, WAREHOUSES and LOGISTICS

INTERCOMPANY, BRANCHES, COMMUNICATIONS

C.R.M.MARKETING and SERVICES

SALES

MANAGEMENTCONTROL

FINANCIAL ADMINISTRATION and MANAGEMENT

QUALITY

WORKFLOW and COMMON DATA

PRODUCTION and OUTSOURCING

SECURITY and DEVELOPMENT

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SALES

MANAGEMENTCONTROL

QUALITY

WORKFLOW and COMMON DATA

PRODUCTION and OUTSOURCING

SECURITY and DEVELOPMENT

The project is structured into 10 business management areas.

Each business management area is made up of «n» modules (over 60 modules in total)

Each module contains «n» functions (over 2000 functions in total)

ADMINISTRATIVE and FINANCIAL area

❑ SHIPMENTS and BILLING module ❑ GENERAL ACCOUNTS module ❑ TREASURY module ❑ FINANCIAL Management module ❑ ASSETS module ❑ Other TAX requirements module

• Schedule of payments due• Bank receipts and direct interbank remittance• Supplier Payment Orders• Expiration Notices and Payment Reminders Customers• Advances on Invoices• Advances on Jobs (Contracts / Sales Orders)

PURCHASING, WAREHOUSES and LOGISTICS

INTERCOMPANY, BRANCHES, COMMUNICATIONS

C.R.M.MARKETING and SERVICES

FINANCIAL ADMINISTRATION and MANAGEMENT

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SALES

MANAGEMENTCONTROL

QUALITY

WORKFLOW and COMMON DATA

PRODUCTION and OUTSOURCING

SECURITY and DEVELOPMENT

PURCHASING, WAREHOUSES and LOGISTICS

INTERCOMPANY, BRANCHES, COMMUNICATIONS

C.R.M.MARKETING and SERVICES

FINANCIAL ADMINISTRATIONand MANAGEMENT

With 60 modules SAM ERP2 project is therefore is fully scalable and flexible and easy fitting to every company needs.

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SAM ERP2 also has predisposed configurations for Italy's main industrial sectors:

• Food• Automation and Automated Machinery• Automotive• Chemicals-Cosmetics-Pharmaceuticals• Electrical/Electronic Engineering• Systems and Robotics• Medical Devices• Mechanical Engineering• Aerospace

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Centro Software's ERP2 system is equipped with a full range of features to increase usability and individual productivity:

Geo Marketing Customisable look-up grids NavBar & ToolBars # Hashtags for grouping and sharing items Data Navigation (drill down) Live TILES and FeedHashtags To do List Data export into the most widely used formats Mailing & Mail Marketing Device-independent web-based portals

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In addition to complete management of all essential business processes, the key objectives of the ERP2 project include LEANOrganisation:

streamlining of processes

increased business efficiency

cost reduction

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Centro Software's ERP solution can increase efficiency by up to 50% and reduce costs by up to 30% (according to a study by Il Sole 24 Ore):

optimises inventory and production processes

speeds up the handling of goods

increases sales activity

interacts with people both in and outside the company in real time

increases customer loyalty

simplifies administration and control

… these are just some of the practical results that you can achieve with a latest-generation ERP system.

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Centro Software's ERP system constitutes the IT backbone through which you can control all your business processes…

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SERVICES

MANAGEMENT CONTROL

ADMINISTRATION

WAREHOUSES

PURCHASING SALES

PRODUCTION

CUSTOMERS

Dealers

BRANCHES

TECHNICIANS

AGENTS

CONSTRUCTION SITES

MARKETING

QUALITY

ENTERPRISE

… both internal (logistics, production, services, administration, etc.),and external (relations with branches, agents, technicians, customers and suppliers)

SUPPLIERS

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SALES

INTERCOMPANY, BRANCHES, COMMUNICATIONS

MANAGEMENTCONTROL

FINANCIAL ADMINISTRATION and MANAGEMENT

QUALITY

PURCHASING, WAREHOUSES and LOGISTICS

C.R.M.MARKETING and SERVICES

WORKFLOW and COMMON DATA

PRODUCTION and OUTSOURCING

SECURITY and DEVELOPMENT

Unlike many of its competitors, which have collected different products or products developed by different companies, and bundled them into a single container,

Centro Software's ERP system was developed on the basis of a singleproject, with a single optimised database structure and a singlefunctional engine which incorporates the processes of Italy's best industrial experience.

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the structure of SAM ERP2 already contains all the necessary portals for communicating with the entire outside world in real time and with your production chain and sales chain

SUPPLIERPortal

CRMPortal

AGENT Portal

SERVICEPortal

CUSTOMERPortal

Today's businesses need to communicate with the entire outside world in real time!

SALES

MANAGEMENTCONTROL

QUALITY

WORKFLOW and COMMON DATA

PRODUCTION and OUTSOURCING

SECURITY and DEVELOPMENT

INTERCOMPANY, BRANCHES, COMMUNICATIONS

FINANCIAL ADMINISTRATION and MANAGEMENT

PURCHASING, WAREHOUSES and LOGISTICS

C.R.M.MARKETING and SERVICES

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A single ERP project ensures:

1. maximum integration of company procedures (“continuous flow”)

2. maximum speed and efficiency in process management (lean)

3. maximum cost-effectiveness of maintenance and development

4. maximum speed of updating

5. maximum capacity for technological evolution, because each upgrade of the basic structures automatically extends to all components

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Frontiers no longer exist, for either production or sales

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Centro Software's ERP system is international:

multi-lingual

native UNICODE (displays and prints data with the characters of

languages from all around the world)

with customisable thesauruses (for adding extra words or specialist

terms used in specific industries)

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The ERP system is already translated and can be used in multiple languages simultaneously:

EnglishGermanSpanishFrenchPortugueseChineseRussian…

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SAM ERP2 is used in many countries worldwide, especially in the subsidiaries or associates of Italian companies

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Centro Software's ERP2 system is equipped with tools for security, privacy and complete system control:

• Authorisations and Privacy: for managing users (individually or in groups) and specifying the functions they can access (read-only or full-control), with a "GMP validatable" control system

• Security System: to enable the system administrator to set restrictions for each user (or group of users), even in individual fields of each screen

• TAC (Tracking, Auditing & Control): for monitoring the operations carried out on the database by one or more users and triggering the transmission of automatic «warning» emails (to pre-defined addresses) or instigating workflow actions when certain events occur

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Centro Software's ERP2 system is made using the development technologies that provide the best performance and the best userexperience for each operating environment:

internal company processes

external processes (WEB, etc.)

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The ERP2 system is ergonomic and simple to use

• the flows and video screens are the result of a continuousresearch into the optimisation of operational management, which combines simplicity with speed and technological innovation

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The ERP2 system offers 4 customisable and configurable levels

1. Processes

2. Functions

3. Screen and print-outs

4. Fields

(for each useryou can enable, disable or hideall the fields in the screen)

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SAM ERP2 project has important customisation tools aimed at maximising productivity:

• Automatic coding of items

• Customisable interface for each user (enables, disables or hides fields in the screens)

• Customisation of Classifiers

• Desktop can be customised with WEB content and the necessary information for each user

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In addition to the product's high degree of flexibility and configurability, it is also equipped with 3 powerful development tools:

• ADK (Application Designer Kit)

• SDK (Software Development Kit)

• RGT (Report Generation Tool)

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ADK is a framework of tools dedicated to the rapid developmentof custom features and WORKFLOWS

ADK can be used without any programming skills! (and therefore directly by consultants operating on customer sites or by the company's organisational managers)

ADK (Application Designer Kit)

From the technical point of view ADK at the same time is1. an advanced designer for customising the layout of windows2. a “workflow generation and data validation system”3. a “set of scripting languages” for customising events and procedures

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SDK is a development kit specifically designed for modifying existing programmes or creating new "vertical applications” which are perfectly integrated into the ERP2 system.

With SDK, you can create or modify "ad hoc" applications without worrying about the internal logistics of the ERP.

You are guaranteed not only the maximum consistency of data and processes, but also full compatibility with all future releases.

SDK (Software Development Kit)

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published by

Product development is underpinned by the

skills of Centro Software's technical

staff.

The owners of Centro Software are the authors of

many articles and publications released by

the most renowned publishing houses in the

field of industry and economics:

Franco Angeli and Il Sole 24 Ore.

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services

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Centro Software constantly supports its customers with value-added services:

1. design of technological environments (hardware, software, networks, etc.)

2. installations and conversions from previous systems

3. staff training and instruction

4. remote support (by internet, telephone or video-conference)

5. constant updates and maintenance

6. system check-ups and monitoring

7. development of special software

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Centro Software's services are based on:

• Know-how in industrial processes

• Availability and rapid response

• Pared back costs

• Capacity to manage complex projects

• Adherence to implementation timetables

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Customers receive support by means of the best methods and techniques:

SUPPORT

• Project Management for activities on customer sites

• Remote support for on-line help desks

EDUCATION

• Webcasting sessions for updates and training

• E-learning portal for on-line courses on ERP system functions

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Support services with tickets and urgency priority

To maximise the effectiveness of request handling, Centro Software continuously monitors all the support phases:

1. Request (via portal or help desk)2. Taking charge of request3. Identification of the most appropriate Technical

Resource4. Contact with the Customer to agree on the timing

and method of response 5. Completion of a Brief Technical Report (recording

the tasks performed)6. Closure of request

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Each customer can examine its situation in real time: software installed, contractsrunning, support or training initiatives planned, progress of works:

Requests (summary)

Contractsrunning

Softwaremodules installed

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Customer home page (with summary of support requests)

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List of requests in progress

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published by

In conjunction with Confindustria and ReteICT, Centro Software has developed a new standardprotocol for verifying the level of ICT efficiency of Italian companies.

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sectors and references

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Centro Software's customers, whose combined contribution to Italy's GDP currently amounts to 13 billion €uros, operate in all the main sectors of industry.

Food, Chemicals/Cosmetics/Pharmaceuticals, Medical Devices, Mechanical Engineering, Automation, Automated Machinery, Systems and Robotics, Automotive, Electrical/Electronic Engineering, Sales, Services.

Many of these companies are currently benchmarks for other players in the same sectors, because of both the comprehensive nature of the software solutions they apply and the levels of efficiency and competitiveness they have achieved.

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A selection of customers and application sectors

AUTOMOTIVE

MEDICAL DEVICES

SYSTEMS and ROBOTICS

CHEMICALS/COSMETICS/PHARMACEUTICALS

ELECTRICAL/ELECTRONIC ENGINEERING

MECHANICAL ENGINEERING

FOOD

AUTOMATED MACHINERY

SALES and SERVICES

AEROSPACE

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Centro Software's ERP2 system standard already contains the management and production logic of the main corporate supply chains, with the functions and specific skills needed in many sectors:

• Food• Automation and Automated Machinery• Automotive• Chemicals-Cosmetics-Pharmaceuticals• Electrical/Electronic Engineering• Systems and Robotics• Medical Devices• Mechanical Engineering• Aerospace• ….

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Food

• batch traceability• FIFO/ FEFO expiry dates• Quality Control and Quality Assurance • management of in-house and external analysis

laboratories• certificates• silo management• mixes • production batches• plant interface• relations with major retail chains• advanced commercial rules (promotions,

campaigns, 3x2, goods discounts, etc.)• E.D.I.• SFA order collection and e-commerce portal• management of delivery circuits and transport• industrial accounting and management control

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Chemicals/Cosmetics/Pharmaceuticals

• validatable ERP and processes• compliance with FDA EU GMP, Annex 11; US FDA - Code

of Federal Regulations, Title 21, part 11 (21 CFR Part 11) • batch traceability (including by attribute) • batch status• FIFO/FEFO expiry dates• analysis management • certificates• electronic signature • production batch management by “titre or purity”• in-house and outsourced packaging• advanced logistics• outsourced logistics management• SFA order collection and/or e-commerce portal• budget and MPS management• management control

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Medical Devices

• validatable ERP and processes• integrated quality• compliance with FDA EU GMP, Annex 11;

US FDA - Code of Federal Regulations, Title 21, part 11 (21 CFR Part 11)

• batch traceability • serial number traceability• certificates, electronic signature • design management• PLM• MRP• FCS production planning• SFA order collection

and/or e-commerce portal• budget and MPS management• management control

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Mechanical Engineering

• supplier portal• BWS advanced logistics• batch management (including by technical specification)• management of items received from/dispatched to

third parties for processing• production to order, production for stock • MPS• MRP• Integrated quality control and quality assurance• resource planning, paperless dispatch lists• measuring MES production progress and times• job statement• industrial accounting• assets

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Automation, Automated Machinery, Systems and Robotics

• job management• PDM and PLM advanced design management (in-house and external) • MRP• measuring times and scheduling technical departments• measuring of MES production progress and times• job budgets and statements• industrial accounting• supplier portal• BWS advanced logistics • parts and RMA management

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Automotive

• EDI management• MPS• consignment stock• ISO TS 16949 Quality Management• supplier portal• BWS advanced logistics• MRP1• MRP2• management of items received from/dispatched to

third parties for processing• technical attributes of batches (castings, analysis

certificates) • Lean Manufacturing, KanBan

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Electrical/Electronic Engineering

• job management • PDM and PLM advanced design

management (in-house and external)• MRP• measuring MES production progress and

times• job budgets and statements• industrial accounting• supplier portal• quote management• component brand management • BWS advanced logistics

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Aerospace

• Synchronisation with the requests of major customers (automatic connection to their portals for production plans)

• WORK FLOW and continuous process flow management• integration with technical departments, CAD, PLM and PDM• optimisation of INVENTORY and PURCHASING• automatic GOODS handling with wireless LOGISTICS• In-house and external PRODUCTION, with MRP I planning,

MRP II scheduling, work progress (MES) and WIP• QUALITY control, trackability and traceability• CRM, sales and marketing activities, after-sales services • Web PORTALS for suppliers, customers, agents and

technicians• integrated industrial accounting, advanced statistics, data

mining, business intelligence, management control

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Sales

• SFA management, order collection, on-site sales team• in-house and outsourced logistics management• Integrated CRM• verification of shippability• circuit of visits, • delivery circuit planning and management • advanced commercial rules (promotions, campaigns, 3x2, goods discounts, etc.) • Integrated e-commerce• Interfaces with the most widely used e-commerce platforms (Magento, Zen Cart, etc.)

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Services

• management of “installed fleet” by serial number/user/customer

• management of service and support contracts• commercial management of contracts and

services/parts price lists• RMA management• planning of smart tickets and assignment of

jobs to technicians on the ground with team or personal calendar management

• final pricing of jobs and parts with integrated billing or connection to contractually envisaged activities,

• SERVICE portal• CUSTOMER portal• Statements by

contract/customer/user/product

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