NEPA RCM PROJECT

ALPHA CONSORTIUM LIMITEDALPHA CONSORTIUM LIMITED

INVESTMENTS

Collection Infrastructure– Investments in new Cash Offices. – Refurbishment of existing cash offices.– Provision of tools and equipment.– Motor Vehicles

Personnel development and training to enhance capacity building.

BILLING CYCLE PROCESS

Enhancements in the billing software application to improve the billing system.

IT development in computerised offline cash downloading system for all cash points.

Investment in hardware infrastructure to improving the efficiency of the bill production.

Improved bill distribution with route sequencing system.

MANAGEMENT INFORMATION SYSTEMS

Introduced measurement standards with KPI on all levels of management.

Evaluate workflows to enhance and support management operations.

Computerised customer service center Developed systematic tools to assist daily

management operations.

NET ENERGY AVAILABLE VERSUS ENERGY BILLED

Energy Availabe/Energy Sold

0.0010,000.0020,000.0030,000.0040,000.0050,000.0060,000.0070,000.0080,000.0090,000.00

De

c-0

1

Ma

r-0

2

Ju

n-0

2

Se

p-0

2

De

c-0

2

Ma

r-0

3

Ju

n-0

3

Se

p-0

3

De

c-0

3

Months

MW

h

Energy Avaialble

Energy Sold

Linear (Energy Sold)

Linear (EnergyAvaialble)

Performance Ratio

Performance Ratios

0%20%

40%60%

80%100%

120%140%

Ja

n-0

2

Ma

r-0

2

Ma

y-0

2

Ju

l-0

2

Se

p-0

2

No

v-0

2

Ja

n-0

3

Ma

r-0

3

Ma

y-0

3

Ju

l-0

3

Se

p-0

3

No

v-0

3Months

%

Billing Ratio

Collection Ratio

Performance Ratio

Linear (Billing Ratio)

Linear (Collection Ratio)

Linear (PerformanceRatio)

CONTRACT NET BENEFIT TO NEPA (accumulated)

-10

40

90

140

190

240

290

340

Nair

a M

illi

on

naira

THE END

THANK YOU

MERCI BEAUCOUP!