NEIL TURNER

CONTACT DETAILS

Address: 4 Hillmead GardenHavantHampshire

PO9 3NL

Home Number: 02392 473397

Mobile Number: 07823 350965 (until 12 Feb)07739 482754 (from 12 Feb)

E/mail: neil.turner156@hotmail.co.uk

PROFILE

I am an experienced single and multi-site manager experienced in hospitality and retail. 

Currently I am employed as a Cluster Manager for Travelodge overseeing sites across Hampshire, Surrey and Sussex. Responsible for standards within rooms and with an overview of the complete operation, working closely with Hotel Managers and the Hotel teams, the cluster has performed extremely well and has become top cluster in the company in the two key measures of payroll control and clean and fresh scores. 

I joined Travelodge in July 2012 as Hotel Manager and successfully managed Travelodge Portsmouth from a low achieving Hotel to high, with excellent customer measures and cost controls. With the aid of my team we have turned Portsmouth, known as a problem site, to a stable well respected hotel within Travelodge, also we have achieved a place within the top 10 EBITDA. Whilst I was in this role I took on an assistant District Manager role, whilst still managing Portsmouth Travelodge, I was also given extra responsibility with ER/HR issues across the district and have become a Senior Hotel Manager. I have trained many new managers, I was then promoted to the field based role of Cluster Manager. 

With my previous employer Game group LTD, I gained 3 years’ experience in a District Manager’s role with overall responsibility for stores, team members, customer service, store standards, budgets and KPI’S, staff management progression training, new store manager training and store visits. I managed one of the company’s flagship stores in Castle Point Bournemouth and managed a group of 6 stores in Dorset with continued excellent results. In 2010 I gained the company’s highest accolade of having the Portsmouth store signed off as a Centre of excellence, I then was promoted to Castle Point and had this flag ship store signed off as a centre of excellence.

My previous employer prior to Game was Robert Dyas, I continually gained promotion moving to different towns and to larger stores, so that I was managing one of the highest turnover stores on the company with excellent KPI results. As I gained the highest position of store management possible with Robert Dyas I left to join Game Group in 2009 as a District Manager. My employer previous to Robert Dyas was with Brewers Decorating

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Merchants where my customer experience and managing a team all begun as an Assistant Manager.

I am very hard working self-motivated person, motivating, coaching and developing a team is one of my strongest skills. I welcome fresh challenges and always obtain good results in all tasks. 

I would now welcome a new challenge.

EXPERIENCE  

CLUSTER MANAGER, TRAVELODGE (HAMPSHIRE, SUSSEX & SURREY)March 2015 to present

After a successful secondment, my position as a Cluster manager was made permanent. My first cluster was 17 hotels where I was responsible to oversee the transition from outsourced cleaning to insourced, training and developing the teams to align with Travelodge policy and procedure and ways of working. After 4 months the clusters across the company were re-aligned and I become Cluster Manager in Hampshire, Sussex and Surrey achieving excellent payroll results and above target clean and fresh results which have been achieved by coaching the teams to succeed. Challenges have included Gatwick Airport (400 bed Hotel) that was severely underperforming, by restructuring the operation it is now achieving targets.

HOTEL MANAGER, TRAVELODGE (PORTSMOUTH)July 2012- March 2015

Managing a team of 25, training, coaching and handling recruitment of the team. Responsible for customer care measures, budget controls, H&S, maintenance. I played a key role within the district with responsibilities off ER/HR issues and conducting investigations, disciplinary, and grievance meetings. I was responsible for sending daily customer care results to the district, assisting the District Manager and covering for his holidays which included attending regional operation meetings, hosting a district operation meeting, team talk meetings, new hotel opening and training of new management and the GEMS program which is designed for receptionist wanting to move into Management.

DISTRICT DEVELOPMENT MANAGER, GAME GROUPSeptember 2009-July 2012

Responsible for base store of Castle Point Bournemouth, which was a company flagship store with up to 70 employees. Managed a district within Dorset that included Poole Game, Poole Gamestation, Bournemouth Game, Bournemouth Gamestation and Boscombe Game. This includes performance management, sales and KPI’S, recruitment, management training of the region (23 stores), I was regarded as Senior District Manager of the region and as a result covered the Regional Manager’s days off and holidays I also played a key role within the region.

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STORE MANAGER, ROBERT DYAS (Winchester, Southampton, Southsea, Chichester, Havant, Basingstoke)November 2001–August 2009

Responsible for shop floor, team members, warehouse, customer service, budgets and key performance indicators. I have been responsible for initiating an evening crew and stock replenishment system that has been adopted company wide as best practice. Last position was in the Chichester store which was the company’s highest footfall store with excellent KPI results; I was seen as a problem solver, moving stores that were problem sites to high achieving sites.

ASSISTANT MANAGER, BREWERS DECORATING MERCHANTSOctober 1993–November 2001

Responsible for assisting the Store Manager in successfully running the store.

SKILLS

* 23 years management experience* Self-motivated and enthusiastic* Excellent people skills* High communication skills* Natural leader and driven* Friendly and open nature* Result driven

EDUCATION1982–1987

Cowplain ComprehensiveCSE and O levels obtained

INTERESTS

I enjoy spending time with my wife, children and walking our family dog. My hobbies include swimming, DIY, socialising with friends and relaxing at a spa.

REFERENCES

Travelodge Hotels LimitedHR DepartmentSleepy HollowAylesbury RoadThameOxonOX9 3AT

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Game Group LTDHR DepartmentUnity HouseTelford roadBasingstokeHantsRG21 6YJ

Robert DyasHR DeptCleeve courtCleeve roadLeatherheadSurreyKT22 7SD

C.Brewer And Sons LTDH/R DepartmentAlbany HouseAshford RoadEastbourneEast SussexBNZ1 3TR

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