Neil Fisher22 Harvey Road, Yardley, Birmingham B26 1TD

Telephone: 07590 909 903 Email: fisherneil@aol.com

Professional ProfileA loyal and results-focused Store Manager, with an extensive background in the retail sector and a proven ability to achieve demanding KPIs, budgets and objectives. Recognised as a motivational, proactive and approachable leader, who is willing to share expertise and is committed to training and developing high-performing teams. Enjoys contributing to team efforts, and is equally confident working independently. Highly organised, with the ability to plan and prioritise conflicting demands on time to consistently achieve deadlines. A natural people-person, who com-municates effectively both verbally and in writing at all levels of business. Able to manage major change projects through their full lifecycle, whilst maintaining team morale during periods of change and uncertainty. Ensures that staff understand and are equipped to deliver accountabilities, and is dedicated to maximising profit through exceptional cus-tomer service.

ObjectiveAfter completing a successful project managing secondment within Head Office within Wilko.com looking to develop this skill taking advantage of my retail knowledge.

Career Summary

2007 - date Store Manager, Wilko

• Managing the Halesowen store, a 24,000 sq ft store with annual sales of £6.4million and a team of 50 staff, and previously leading the Redditch store, in both cases prioritising excellent customer service

• Providing training and development opportunities to all staff, including Assistant Managers across the region, and ensuring effective succession planning

• Planning promotional activities, including seasonal initiatives, including planning space to drive customer flow, re-sourcing and budgeting, within demanding deadlines

• Personally planning and managing 120metres of seasonal activity every week to increase sales and footfall, and also implementing multiple promotional initiatives

• Currently completed a secondment to Head Office within the eCommerce arm of the business, with responsibility for project managing multiple projects including property, retail, POS, branding, estates, loss prevention, risk and training

• Writing project documentation and preparing budgets for presentation to the Trading Board• Set up a new store in Great Malvern, with responsibility for project managing the entire operation including the re -

cruitment and training of all staff and budgetingKey achievements • Delivering on all financial targets and key performance indicators each year resulting in bonus and maintaining

store due diligence.• Successfully rolling out the click-and-collect out-of-hours service to a number of stores, which was completed on

schedule and below budget • Coordinating a property survey of all stores, developing a method of work, designing point of sale materials, as -

sessing risks and achieving Board sign-off• Developing a number of team members to management positions.

2006 - 2007 Store Manager, Somerfield

• Overseeing the smooth and efficient running of a 10,500 sq ft store, with annual sales of £5.2million, including re-viewing and improving operations to achieve cost efficiencies and objectives

• Providing strong leadership and direction to a team of 50 staff, with responsibility for training, development, per-formance management and annual reviews

• Implementing health and safety regulations and policies, delivering refresher training as necessary and conducting risk assessments and audits

• Managing financial activities including budgeting and forecasting, and maintaining due diligence to protect the business

• Driving exceptional customer service across the store, leading by example and motivating staff to encourage repeat business

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• Supporting the HR team in succession planning and liaising extensively with other departments across the business Key achievements• Consistently achieving all key performance indicators for sales, payroll, stock loss, stoke takes and customer feed-

back budgets• Supporting the company and its employees through change and transformation projects, to ensure efficient im-

plementation and staff buy-in

2005 - 2006 Divisional Refit Coordinator, Somerfield

• Overseeing the conversion of 3 KwikSave stores to the Somerfield brand, and supporting store refits including staffing, training and stock transfers

• Ensuring smooth transitions by maximising a strong network of contacts and a comprehensive knowledge of the di-vision

• Monitoring the progress of work, and identifying and highlighting shortfalls and issues to be resolved with third party contractors

• Developing robust professional relationships with Store and Site Managers, in order to minimise disruption to trading and maintain progress

• Implementing strict health and safety policies to achieve a safe trading environment during building works• Coordinating staff and schedules to enable the efficient re-merchandising of the store, and providing training,

support and solutions to any issues arising• Delivering regular feedback and reports to the Divisional Executive Key achievements• Delivering high quality refits within demanding time and cost constraints and with minimal disruption to trading

and profitability

1990 - 2005 Deputy Manager, Safeway

• Managing the day-to-day operations of a 19,000 sq ft store with an annual turnover of £13.7million and an annual profit of £2million

• Holding full responsibility for all fresh departments, including bakery, delicatessen, produce, meat and dairy• Communicating regularly with Department Heads to agree, monitor and achieve daily targets and objectives, cel -

ebrate successes and resolve problems• Providing coaching, training and development opportunities in order to improve performance and enable in -

dividuals to fulfil their potential • Implementing action plans to address areas of under-performance and conducting regular reviews to drive im-

provement Key achievements • Achieving targets for sales, waste, payroll, profit, staff development and labour turnover in collaboration with the

Store Manager • Maintaining staff morale during a period of major change when the company was taken over by Somerfield, by in-

troducing staff forums and a communication board• Achieving internal promotions from various junior roles to Duty Manager and finally Deputy Manager

Education and Qualifications

A-Level: Computer Science, 1992

8 GCSEs: Including English and Mathematics, 1990

Professional Development

2013: Emotional Intelligence

2013: Performance Management

Key I.T. Skills

Microsoft: Office applications including Word, Excel and PowerPoint

Other systems: Pages, Numbers and Keynotes

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Personal Details

Driver: Full, clean licence

Interests: Keeping fit at the gym, swimming, climbing, mountain biking and playing squash

References are available on request

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