Needs Assessment for Piedmont Community Actions · 41.4% of respondents indicated an annual household income of $10,000 or less. 81.5% of respondents had an income of $24,999 or less

Needs Assessment for Piedmont Community Actions Kara Davis, M.Ed. Director

May 2019

University of South Carolina Upstate

3.4

1 | P a g e

Table of Contents Executive Summary ...................................................................................................................................... 2

Introduction and Methodology ................................................................................................................... 3

Response Counts by Survey Type ............................................................................................................. 3

Public Survey Results ................................................................................................................................... 4

Community Partner Results ......................................................................................................................... 9

Case Worker Survey Results ...................................................................................................................... 12

Staff Results ................................................................................................................................................ 19

Board Survey Results .................................................................................................................................. 25

Combined and Comparative Analysis ........................................................................................................ 28

Combined Question Responses (total responses from all 5 stakeholders) ............................................ 28

Comparative Analysis .............................................................................................................................. 31

Public Compared to Community Partners .......................................................................................... 31

Public Compared to PCA Staff ............................................................................................................. 32

Public Compared to PCA Case Workers .............................................................................................. 33

Public Compared to PCA Board Members .......................................................................................... 34

Comparison of All Stakeholders .......................................................................................................... 35

Appendix A: List of services previously received by the public (Open‐ended responses) ...................... 38

Appendix B: Other comments and suggestions ........................................................................................ 41

Appendix C: Agencies that Responded to the Survey ............................................................................... 46

Appendix D: Copies of Surveys .................................................................................................................. 50

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Executive Summary This report has been prepared for Piedmont Community Action (PCA) in response to the need for a

community needs assessment. Some of the most salient points found herein include the following:

29.3% of the public respondents have received services from PCA in the past

Utility bill, rental, and food assistance rank as the top 3 needs perceived by the public

o Transportation, utility bill, and food assistance were top three for community partners

o Rental, food, and utility bill assistance were the top three for caseworkers

o GED/Diploma, emergency housing repair, and job readiness training were the top three

for staff

o Job readiness, childcare development, and utility bill assistance were the top three for

board members

Results from the surveys indicate that perceptions regarding the top needs in the community

vary by group survey

o Caseworkers and public respondents’ selections were more closely aligned than the

public to any other respondent groups

o Board members were more likely to have greater variances in the perceptions of

community needs when compared to the public

There was a little variance in survey responses from the public when sorted by demographic options. Below are a few minor variances:

o 18‐24 ranked childcare as a top need along with utility bills and rent assistance o Those 75+ ranked air/heating and senior housing as top needs along with utility bills o Those who are a trade/technical school graduate or certificate holder indicated that

transportation to jobs and medicine assistance as top needs o The higher the income level, the more likely the respondent was to list housing related

needs (weatherizing, housing repairs, etc.) or job readiness skills as top needs

Recommendations

These surveys provided valuable feedback for Piedmont Community Actions regarding perceptions of

needs, but further research is suggested to identify barriers low‐income individuals may be facing

beyond the services provided by PCA. Focus groups and other qualitative research could be valuable to

identify specific issues, willingness to use services, and start to answer the “why” question.

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Introduction and Methodology Piedmont Community Action, Inc. (PCA) is a private non‐profit agency which serves Spartanburg and

Cherokee counties in the Upstate of South Carolina. Their mission is to provide a nurturing environment

in which low‐income families can seek assistance that helps them to become less dependent upon

government assistance. PCA strives to give low‐income families a “hands up” in the direction of self‐

sufficiency, not a “hand out.” For the fiscal year 2019, PCA completed a Needs Assessment Survey to

meet the requirements from funders and other stakeholders. The purpose of the Needs Assessment

Survey is to gather consumer input for the planning of programs and services. This document is an

analysis of the survey results.

In accordance with these requirements, PCA contracted with the Metropolitan Studies Institute at USC

Upstate (MSI) to create appropriate survey instruments. Analysis of the results, provided herein, was

completed by an independently contracted researcher.

This Needs Assessment Survey commenced in December 2018 and ended in March 2019. Based on a

statistical sampling (90% reliability and 5% error), a sample of the public was calculated to be 384, based

on a combined population size of 354,281 individuals in Spartanburg and Cherokee Counties. A random

sample of 724 community members was obtained.

Copies of the survey instruments are included at the end of this report in the Appendices.

Response Counts by Survey Type Five surveys were developed and administered to relevant stakeholders. The table below provides the

number of respondents from each stakeholder group:

Stakeholder Number of Respondents

Public 724

Community Partners 48

Staff 28

Case Workers 31

Board Members 20

96.2% of the public respondents were from Spartanburg County and 2.6% were from Cherokee County.

The rest (1.2%) were either from Greenville County or their county of residence was unknown due to

invalid zip code entries.

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Public Survey Results When asked if their household had received services from Piedmont Community Action in the past, the

following responses were obtained:

Public: Has Your Household Received Services in the Past

Yes 29.3%

No, my household doesn’t have access to the services

6.9%

No, my household has not had a need for the services provided

36.0%

No, my household was not aware of the services provided

27.8%

The relative importance of services is provided in the chart below. As can be seen, utility bill assistance,

rental assistance, and food assistance were selected considerably more often than other available

services.

7.24%

6.63%

6.53%

4.87%

4.73%

4.67%

4.52%

4.48%

4.43%

4.14%

4.12%

4.10%

3.98%

3.81%

3.72%

3.68%

3.49%

3.41%

3.18%

3.16%

3.05%

2.91%

2.68%

2.47%

UTILITY BILL ASSISTANCE

RENTAL ASSISTANCE

FOOD ASSISTANCE

TRANSPORTATION TO JOBS

MEDICINE ASSISTANCE

CHILDCARE DEVELOPMENT

WATER BILL ASSISTANCE

AIR/HEATING

JOBS FOR ADULTS

GED/DIPLOMA EDUCATION

EMERGENCY HOUSING REPAIR

EARLY CHILDCARE DEVELOPMENT

WEATHERIZING HOMES/HOUSES

YOUTH DEVELOPMENT PROGRAMS

UTILITY DEPOSIT ASSISTANCE

SENIOR HOUSING

JOBS FOR TEENS 15‐19 YEARS

COMPUTER TRAINING

SPECIALIZED JOB SKILLS TRAINING

JOB READINESS TRAINING

VOCATIONAL OR CONTINUING EDUCATION

TRANSPORTATION TO TRAINING PROGRAMS/SITES

HOUSING REHAB

JOBS FOR COLLEGE STUDENTS

When thinking about YOUR COMMUNITY, what services are most needed?

5 | P a g e

When asked what their top 4 needs were from the list of services needed, the following responses

emerged as trends in a word cloud. The bigger, darker shaded words indicate services that were more

frequently selected as the TOP (#1) need. Like the top selected items in the previous chart, assistance

(food, rent, etc.) trend as leading needs.

To see the full list of top 4 needs, please visit:

https://uscuie.co1.qualtrics.com/results/public/dXNjdWllLVVSXzZuOEZGMk5iS0pvREJJeC01Y2RiMmQ

3MWQ3MTVhYzAwMGZkOTA3NjE=#/pages/Page_2028fe99‐ece1‐4620‐b014‐5fe2bfeea52c

Most households responding to the survey had either one or two family members. The chart below

provides data on household size for respondents to the Public survey:

3

174161

98 95

42

179 4 3 1

0

20

40

60

80

100

120

140

160

180

200

0 1 2 3 4 5 6 7 8 9 10 (blank)

Public: Household Size

6 | P a g e

Respondents to the Public survey were mostly female. The chart below provides additional data related

to gender:

Age ranges for respondents of the Public survey are provided below:

18.69%

80.67%

0.64%

MALE FEMALE PREFER TO SELF DESCRIBE

Gender of Respondents

6.76%

28.53%

15.88%

20.59%

18.53%

9.71%

18‐24

25‐34

35‐44

45‐59

60‐74

75 OR OLDER

Respondent Age

7 | P a g e

Respondent race and ethnicity are defined in the chart below:

The largest portion of the Public survey respondents was single, never married at nearly 50%. The next

largest group was married at 17%. The chart below provides additional information related to marital

status.

25.11%

69.16%

1.03%

0.00%

0.15%

1.62%

1.91%

0.00%

0.00%

1.03%

WHITE/CAUCASIAN

BLACK/AFRICAN AMERICAN

AMERICAN INDIAN OR ALASKA NATIVE

ASIAN

NATIVE HAWAIIAN OR PACIFIC ISLANDER

MULTIRACIAL

HISPANIC OR LATINO

RUSSIAN

MUNG

OTHER

Race and Ethnicity

49.49%

17.17%

4.62%

15.01%

12.27%

1.44%

SINGLE, NEVER MARRIED

MARRIED

SEPARATED

DIVORCED

WIDOWED

PARTNER

Marital Status

8 | P a g e

39% of respondents had a high school education or GED and 28.7% had some college or associate

degree.

41.4% of respondents indicated an annual household income of $10,000 or less. 81.5% of respondents

had an income of $24,999 or less. Only 4.6% of respondents had an annual household income of

$50,000 or greater. Additional details are provided below:

17.01%

39.10%

28.66%

6.12%

6.57%

2.54%

NO/SOME HIGH SCHOOL

HIGH SCHOOL GRADUATE OR GED

SOME COLLEGE OR ASSOCIATE'S DEGREE

TRADE/TECHNICAL SCHOOL GRADUATE OR CERTIFICATE

BACHELOR'S DEGREE

GRADUATE DEGREE

Educational Attainment

41.36%

21.71%

18.38%

8.72%

5.23%

3.01%

1.11%

0.48%

LESS THAN $10,000

$10,000‐$14,999

$15,000‐$24,999

$25,000‐$34,999

$35,000‐$49,999

$50,000‐$74,999

$75,000‐$99,999

MORE THAN $100,000

Annual Household Income

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Community Partner Results Community partner rankings of the relative importance of services are provided in the chart below. The

top three include transportation to jobs, utility bill assistance, and food assistance. Additional details

are shown below:

7.47%

6.40%

5.60%

5.33%

5.07%

4.80%

4.80%

4.80%

4.80%

4.27%

4.27%

4.27%

4.00%

4.00%

3.73%

3.73%

3.73%

3.47%

3.47%

2.93%

2.67%

2.40%

2.13%

1.87%



FOOD ASSISTANCE

HOUSING REHAB



RENTAL ASSISTANCE

MEDICINE ASSISTANCE

COMPUTER TRAINING

SENIOR HOUSING




JOBS FOR ADULTS






AIR/HEATING






10 | P a g e

Nearly 56% of community partner respondents suggest that there are current needs in their

communities that are not being addressed by local agencies. Please see the chart below:

When asked what those needs are that are not being addressed, the following responses were given:

AFFORDABLE HOUSING OPTIONS, TRANSPORTATION

Assistance with Rent Deposits

Parenting Classes

Immediate need for housing for people without children

Housing deposits Prevention monies

transportation

Transportation to work and Childcare options

The areas are all represented, but more outreach is needed

not sure

Jobs for teens and adults

WE ARE ADDRESSING THESE BUT NEED MORE HELP.

LIFE COACHING

Rental/ Utility Deposit

childcare 2nd 3rd shift

The homeless population is growing daily but no relief has been initiated.

utility deposit, computer training, rental assistance

Specialized onsite training (Example‐Forklift Drivers

Mental Health

Agencies are working on issues but there needs to be more

55.81%

44.19%

YES

NO

Are there needs in your community that are not being addressed by local

agencies?

11 | P a g e

Medicine assistance, transportation

Assistance for individuals over the income guidelines

Homeless and problems seniors have such as heating assist, food assist.

Help for senior still living in their homes

transportation and housing

The age range most frequently selected for the average client age is the 31 – 50 category. Please see

the chart below for additional details:

Community partners selected the income category $10,000‐$29,999 most frequently as the average

annual income of their clients. Additional details are provided in the chart below:

4.44%

13.33%

44.44%

15.56%

4.44%

17.78%

UNDER 18

18‐30

31‐50

51‐70

OVER 70

UNKNOWN

Average Age of Clients/Customers

23.91%

54.35%

6.52%

0.00%

0.00%

0.00%

15.22%

LESS THAN $10,000

$10,000‐$29,999

$30,000‐$49,999

$50,000‐$74,999

$75,000‐$99,999

$100,00 OR MORE

UNKNOWN

Average Annual Income of Clients/Customers

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Case Worker Survey Results The relative importance of services is provided in the chart below. Although ordered differently,

caseworkers and the public respondents indicated that rental assistance, food assistance, and utility bill

assistance are the most needed services. Other details related to need rankings are provided in the

chart below:

8.76%

6.93%

6.57%

5.47%

5.11%

5.11%

4.74%

4.38%

4.38%

4.01%

4.01%

4.01%

3.65%

3.65%

3.65%

3.28%

3.28%

3.28%

2.92%

2.92%

2.55%

2.55%

2.55%

2.19%

RENTAL ASSISTANCE

FOOD ASSISTANCE



JOBS FOR ADULTS

MEDICINE ASSISTANCE



SENIOR HOUSING

AIR/HEATING






COMPUTER TRAINING








HOUSING REHAB

When thinking about YOUR COMMUNITY, what service(s) are most needed?

13 | P a g e

Just over one‐half of caseworkers responded that there are needs in their community that are not being

addressed by local agencies. See below for details:

When asked what needs are not being addressed by local agencies, the following responses were

given:

personal vehicles needing repairs. transportation of all means, including personal, should be kept reliable and most people choose food and rent over transportation.

Denying to give employees Paid time off. If you do not receive your CDL's than you do not get PTO. PTO is needed.

Rental Deposits

Homeless, and people that live in hotels

Making the public more aware of services provided by agency.

Transportation. Public transportation shuts down at 5pm. Childcare for 2nd and 3rd shift workers. Jobs offer a shift differential for employees willing to work a shift other than first. If this country was serious about getting people off welfare we should really consider providing childcare so people can work.

jobs for adults

no programs to help people when they need help with deposits to move or get utilities on in their name. which this is a big need that isn't been address in the community. Not enough homeless shelters for families to stay together.

Senior Housing Early Childcare

transportation

Road Repairs

Rent Deposits

54.20%

45.80%

YES

NO


agencies?

14 | P a g e

Case Workers were asked if their household had received services from Piedmont Community Action in

the past, the following responses were obtained:



frequently selected as the TOP (#1) need.

*Ass was entered on several survey responses as shorthand for assistance

To see a full list of the top 4 needs, please visit the following:

https://uscuie.co1.qualtrics.com/results/public/dXNjdWllLVVSXzZuOEZGMk5iS0pvREJJeC01Y2RiMmN

lZjA5OGViYjAwMTU2ZTM1Y2M=#/pages/Page_f3cf1c8c‐fdd6‐4fd6‐a2a0‐da2376a8e1de

Case Workers: Has Your Household Received Services in the Past

Yes 20.7%


13.8%


48.3%


17.2%

15 | P a g e

Household size data for caseworkers are provided below:

Gender of caseworkers is shown in the chart below:

3

8

10

4

2

1

0

2

4

6

8

10

12

1 2 3 4 5 6 (blank)

Household Size: Case Workers

10.34%

89.66%

0.00%

MALE

FEMALE

PREFER TO SELF DESCRIBE

Gender

16 | P a g e

Most caseworkers are 25‐34 or 45‐59. More detail is provided below:

When asked to describe themselves in terms of race and ethnicity, caseworkers provided the following

responses:

3.23%

41.94%

9.68%

35.48%

9.68%

0.00%

18‐24

25‐34

35‐44

45‐59

60‐74

75 OR OLDER

Respondent Age

22.58%

64.52%

0.00%

0.00%

0.00%

0.00%

6.45%

0.00%

0.00%

6.45%

WHITE/CAUCASIAN



ASIAN


MULTIRACIAL

HISPANIC OR LATINO

RUSSIAN

MUNG

OTHER

Race and Ethnicity

17 | P a g e

53.3% of caseworkers are single, never married and 23.3% are married. Additional details provided in

the following chart:

83.9% of caseworkers have a high school education or above. Interestingly, no caseworkers had earned

a graduate degree. Please see the chart below for additional detail:

53.33%

23.33%

0.00%

6.67%

10.00%

6.67%


MARRIED

SEPARATED

DIVORCED

WIDOWED

PARTNER

Marital Status

12.90%

22.58%

35.48%

3.23%

25.81%

0.00%

NO/SOME HIGH SCHOOL

HIGH SCHOOL GRADUATE OR GED

SOME COLLEGE OR ASSOCIATE'S DEGREE

TRADE/TECHNICAL SCHOOL GRADUATE OR CERTIFICATE

BACHELOR'S DEGREE

GRADUATE DEGREE

Education

18 | P a g e

Annual household income for caseworkers is detailed in the chart below:

34.62%

3.85%

7.69%

19.23%

15.38%

7.69%

7.69%

3.85%

LESS THAN $10,000

$10,000‐$14,999

$15,000‐$24,999

$25,000‐$34,999

$35,000‐$49,999

$50,000‐$74,999

$75,000‐$99,999

MORE THAN $100,000

Annual Household Income

19 | P a g e

Staff Results The chart provided below summarizes the relative importance of services as perceived by staff

members. GED/Diploma Education is the service most often selected by staff. This is followed by

emergency housing repair, rental assistance, and job readiness training. It is apparent that staff have a

somewhat different perception of the service needs when compared to other stakeholders. Please see

the chart below for additional detail:

5.82%

5.45%

5.45%

5.45%

5.09%

4.73%

4.73%

4.73%

4.36%

4.36%

4.36%

4.36%

4.00%

4.00%

4.00%

4.00%

4.00%

3.64%

3.64%

3.64%

3.27%

2.55%

2.18%

2.18%

0.00% 1.00% 2.00% 3.00% 4.00% 5.00% 6.00% 7.00%




RENTAL ASSISTANCE





FOOD ASSISTANCE

JOBS FOR ADULTS

MEDICINE ASSISTANCE


COMPUTER TRAINING





AIR/HEATING


SENIOR HOUSING



HOUSING REHAB



20 | P a g e

Staff responds in a similar manner to other stakeholders when asked if there are community needs that

are not being addressed by local agencies. Please see the chart below for details:

When asked what needs are not being addressed by local agencies, the following responses were

given:

We have to get more help for seniors

Utility Assistance

Medicine Assistance

2nd and 3rd shift child/daycare for persons who work 2nd and 3rd shift at an affordable rate.

summer childcare

after school help programs for children/teens

summer childcare

Mental health support

birth control training and relationship safety, domestic violence

utility assistance, addressing the needs of the elderly

54.60%

45.50%

YES

NO


agencies?

21 | P a g e

Staff was asked if their household had received services from Piedmont Community Action in the past,

the following responses were obtained:




For more information on the top 4 needs, visit:

https://uscuie.co1.qualtrics.com/results/public/dXNjdWllLVVSXzZuOEZGMk5iS0pvREJJeC01Y2RiMmV

iNWU0NWJmNDAwMGU0NTE2N2I=#/pages/Page_c59a0c70‐5e73‐4a26‐8393‐94bdf3d02f7d

Staff Survey: Has Your Household Received Services in the Past

Yes 3.6%


10.71%


75.0%


10.7%

22 | P a g e

Household size for staff is provided in the chart below:

Most staff members selected female for gender. Details provided in the chart below:

14

4

23

1 1

0

2

4

6

8

10

12

14

16

2 3 4 5 6 7

Household Size: Staff

4.00%

92.00%

4.00%

MALE

FEMALE

PREFER TO SELF DESCRIBE

Gender

23 | P a g e

Nearly 60% of staff indicate that they are between the ages of 45 and 59. Additional detail is provided in

the chart shown below:

The chart below provides data on the race and ethnicity of staff respondents.

3.70%

7.41%

14.81%

59.26%

14.81%

0.00%

18‐24

25‐34

35‐44

45‐59

60‐74

75 OR OLDER

Staff Age

25.00%

60.71%

0.00%

3.57%

0.00%

3.57%

0.00%

0.00%

0.00%

7.14%

WHITE/CAUCASIAN



ASIAN


MULTIRACIAL

HISPANIC OR LATINO

RUSSIAN

MUNG

OTHER

Staff: Race and Ethnicity

24 | P a g e

Marital status of staff is provided in the chart below:

Data on the household income of staff respondents is provided in the chart below:

33.33%

37.04%

7.41%

11.11%

7.41%

3.70%


MARRIED

SEPARATED

DIVORCED

WIDOWED

PARTNER

Staff: Marital Status

11.54%

7.69%

15.38%

19.23%

11.54%

19.23%

3.85%

11.54%

LESS THAN $10,000

$10,000‐$14,999

$15,000‐$24,999

$25,000‐$34,999

$35,000‐$49,999

$50,000‐$74,999

$75,000‐$99,999

MORE THAN $100,000

Staff: Household Income

25 | P a g e

Board Survey Results Board members responses indicated that job readiness training is the most important service needed in

their community. Childcare development, utility bill assistance, and youth development programs were

also seen as important to the board. Additional details are provided in the chart below:

12.24%

8.16%

8.16%

8.16%

7.14%

6.12%

6.12%

5.10%

4.08%

4.08%

4.08%

4.08%

4.08%

4.08%

2.04%

2.04%

2.04%

2.04%

2.04%

2.04%

2.04%

0.00%

0.00%

0.00%










HOUSING REHAB

MEDICINE ASSISTANCE

SENIOR HOUSING



AIR/HEATING

COMPUTER TRAINING


FOOD ASSISTANCE



RENTAL ASSISTANCE

JOBS FOR ADULTS




26 | P a g e

Responding board members differed in their response to the question of the unmet needs. Most

respondents indicated that there are NOT needs that are not being addressed by local agencies. Please

see the following chart:

When asked what needs were not currently being addressed, the following responses were given:

Need more programs to address homelessness

Concentrated youth Employment Programs & Internship toward Professional Development

Concentrated youth employment program and internships toward professional development

Need more programs to address homeless

Homelessness

homelessness

46.70%

53.30%

YES

NO


agencies?

27 | P a g e

When asked what should be PCA’s 4 major areas of concentration, the following answers emerged as a

trend in the word cloud. The darker shaded and larger the word, the more frequently it was selected as

the top choice.

For a full list of the top 4 areas of concentration, please visit:

https://uscuie.co1.qualtrics.com/results/public/dXNjdWllLVVSXzZuOEZGMk5iS0pvREJJeC01Y2RiMzAz

ZTRmNjdmYzAwMTUyYzVhOTY=#/pages/Page_761383b8‐dd7e‐45cd‐ab89‐8708dde0edd3

The following table indicates the capacity/population that board members represent. Please see the

chart below:

22.22%

44.44%

22.22%

11.11%

PUBLIC OFFICIAL

REPRESENTATIVE OF LOW INCOME POPULATION

COMMUNITY GROUP

OTHER

Population You Represent on the Board

28 | P a g e

Combined and Comparative Analysis Although 5 different survey instruments were utilized in the needs assessment, several questions were

similar between the surveys. A comparison of the responses from the community (public) and the other

stakeholder groups, as well as the combined results to the questions, are included in this section to

highlight similarities and differences.

Combined Question Responses (total responses from all 5 stakeholders) 27.86% of the respondents from the 5 different surveys indicated that they had received services

previously from Piedmont Community Action. Comparatively, 38.12% indicated that they have not had a

need for the services provided.

27.86%

7.33%

38.12%

26.69%

YES NO, MY HOUSEHOLD DOESN'T HAVE ACCESS

TO THE SERVICE

NO, MY HOUSEHOLD HAS NOT HAD A NEED FOR THE SERVICES

PROVIDED

NO, MY HOUSEHOLD WAS NOT AWARE OF

THE SERVICES PROVIDED

Has your household received services from Piedmont Community Actions, Inc in

the past?

29 | P a g e

When the results from the question “When thinking about YOUR COMMUNITY, what service(s) are the

most needed?” from the 5 stakeholder surveys are combined, utility bill assistance, rental assistance,

and food assistance emerge as the most frequently selected options. The chart below shows the

percentage of the total number of responses and the choice count

Percentage Count

Utility Bill Assistance 7.07% 441

Rental Assistance 6.49% 405

Food Assistance 6.33% 395

Transportation to Jobs 5.03% 314

Medicine Assistance 4.73% 295

Childcare Development 4.65% 290

Jobs for Adults 4.36% 272

Air/Heating 4.29% 268

Water Bill Assistance 4.28% 267

GED/Diploma Education 4.21% 263

Emergency Housing Repair 4.18% 261

Early Childcare Development 4.01% 250

Weatherizing Homes/Houses 3.97% 248

Youth Development Programs 3.84% 240

Senior Housing 3.75% 234

Utility Deposit Assistance 3.59% 224

Computer Training 3.49% 218

Job Readiness Training 3.49% 218

Jobs for Teens 15‐19 years 3.40% 212

Specialized Job Skills Training 3.36% 210

Vocational or Continuing Education 3.14% 196

Transportation to Training Programs/Sites 3.01% 188

Housing Rehab 2.82% 176

Jobs for College Students 2.52% 157

*The results above are significantly influenced by many public respondents. If the responses from the

700+ individuals were removed, the services selected the most frequently would shift to include job

readiness, etc.

30 | P a g e




31 | P a g e

Comparative Analysis

Public Compared to Community Partners Many of the perceptions are similar when comparing the results of the public with those of community

partners. Some interesting points for consideration are the relatively greater importance the public

placed on early childcare development, rental assistance, and water bill assistance when compared to

community partners.

Community partners perceived transportation to jobs more far more important than the public did.

Further, community partners viewed housing rehab and computer training as a greater priority than the

public.

0%

1%

2%

3%

4%

5%

6%

7%

8%

Job Read

iness Training

Utility Bill Assistance

Child

care Deve

lopment

Youth Deve

lopment Program

s

Specialized Job Skills Training

Early Child

care Deve

lopment

Weatherizing Homes/Houses

Vocational or Continuing …

Transportation to Jobs

Medicine Assistance

GED/D

iploma Education

Senior Housing

Transportation to Training …

Housing Rehab

Rental Assistance

Food Assistance

Air/H

eating

Emergency Housing Repair

Jobs for Colle

ge Students

Computer Training

Jobs for Teens 15‐19 years

Jobs for Adults

Utility Deposit Assistance

Water Bill Assistance

Perceptions of Public Compared to Community Partners

Public Community Partners

32 | P a g e

Public Compared to PCA Staff Again, the data suggest that the perceptions between the public and staff track reasonably well

together. Some notable differences that may need consideration include the public’s higher valuation of

utility bill assistance, rental, and food assistance.

Interestingly, survey results suggest that the staff view job readiness training, vocational/continuing

education, GED diploma education, and emergency housing repair as noticeably more pressing than the

public.

0%

1%

2%

3%

4%

5%

6%

7%

8%

Job Read

iness Training


Child

care Deve

lopment

Youth Deve

lopment Program

s


Early Child

care Deve

lopment




Medicine Assistance

GED/D

iploma Education

Senior Housing


Housing Rehab

Rental Assistance

Food Assistance

Air/H

eating


Jobs for Colle

ge Students

Computer Training


Jobs for Adults



Perceptions of Public Compared to Staff

Public Staff

33 | P a g e

Public Compared to PCA Case Workers Comparative perceptions between the public and caseworkers track very closely with each other with

the following exceptions: Caseworkers perceive rental assistance as noticeably more important than the

public, and the public place a higher outcome on water bill assistance.

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

10%

Job Read

iness Training


Child

care Deve

lopment

Youth Deve

lopment Program

s


Early Child

care Deve

lopment




Medicine Assistance

GED/D

iploma Education

Senior Housing


Housing Rehab

Rental Assistance

Food Assistance

Air/H

eating


Jobs for Colle

ge Students

Computer Training


Jobs for Adults



Perceptions of Public Compared to Case Workers

Public Case Workers

34 | P a g e

Public Compared to PCA Board Members The comparative survey results between the public and board members indicate an interesting pattern

of differences in perception related to service needs.

The largest difference is that board members perceive job readiness training as considerably more

important than the public. The public’s responses suggest that rental assistance, food assistance, jobs

for adults, utility deposit assistance and water bill assistance are far more pressing.

0%

2%

4%

6%

8%

10%

12%

14%

Job Read

iness Training


Child

care Deve

lopment

Youth Deve

lopment Program

s


Early Child

care Deve

lopment




Medicine Assistance

GED/D

iploma Education

Senior Housing


Housing Rehab

Rental Assistance

Food Assistance

Air/H

eating


Jobs for Colle

ge Students

Computer Training


Jobs for Adults



Perceptions of Public Compared to Board Members

Public Board Members

35 | P a g e

Comparison of All Stakeholders In general, the comparative results are most similar between the public and case workers. This suggests

that the public and caseworkers consider the highest need items to be those that are basic/immediate

needs while the PCA staff and board members, as well as other community partners, consider the

highest need to be items that will have longer‐term impacts.

0%

2%

4%

6%

8%

10%

12%

14%

Job Rea

diness Training


Child

care Development

Youth Developmen

t Program

s


Early Child

care Development

Wea

therizing Homes/H

ouses

Vocational or Continuing…

Tran

sportation to Jobs

Med

icine Assistance

GED

/Diploma Ed

ucation

Senior Housing

Tran

sportation to Training…

Housing Rehab

Rental A

ssistance

Food Assistance

Air/H

eating

Emergency Housing Rep

air

Jobs for College Studen

ts

Computer Training

Jobs for Te

ens 15‐19 yea

rs

Jobs for Adults

Utility Dep

osit Assistance


Comparisons of All Stakeholders

Community Partners Staff Case Workers Board Members Public

36 | P a g e

The charts below indicate the direction and magnitude of the perception differential between the public

and other major stakeholders as defined in the chart legend. If the marker line is negative (below the

zero line) this suggests that the public was less concerned about this service compared to the relevant

stakeholder. For example, the public perceives job readiness training services as needed less often than

the board members (4.27% of the public selected this service compared to 12.24% of the board, thus

there is a 9.08% differential).

‐10%

‐8%

‐6%

‐4%

‐2%

0%

2%

4%

Job Rea

diness Training


Child

care Development

Youth Developmen

t Program

s


Early Child

care Development

Wea

therizing Homes/H

ouses

Vocational or Continuing Ed

ucation

Tran

sportation to Jobs

Med

icine Assistance

GED

/Diploma Ed

ucation

Negative Indicates that Comparison Group Placed Higher Emphasis on Category than Public

Public&Community Partners Public&Staff Public&CaseWorkers Public&BoardMembers

37 | P a g e

‐4%

‐3%

‐2%

‐1%

0%

1%

2%

3%

4%

5%

Tran

sportation to Training

Program

s/Sites

Housing Rehab

Rental A

ssistance

Food Assistance

Air/H

eating

Emergency Housing Rep

air

Jobs for College Studen

ts

Computer Training

Jobs for Te

ens 15‐19 yea

rs

Jobs for Adults

Utility Dep

osit Assistance


Negative Indicates that Comparison Group Placed Higher Emphasis on Category than Public

Public&Community Partners Public&Staff Public&CaseWorkers Public&BoardMembers

38 | P a g e

Appendix A: List of services previously received by the public (Open‐

ended responses) HEAD START

1/2019, 5/2015, 12/2014, 11/2013, 3/2013 numerous times of help. thanks

2 rolls of paper towel

2009 Rent

apply for help to fix heating but were not given because house was not in my name, but I have received help my medication

Been here but didn't get assistance

Bills paid

can't remember

childcare

childcare

Computer classes and possibly a payment Duke Power.

daycare

Duke Energy

Duke energy assistance

Early Child‐development

Early Childhood Development

early head start and head start

early head start

early head start

electric bill

ELECTRIC BILL

Electric bill assistance

electric bill in 2012

electric bill, education job assistance

Electric services

food

food

Food

Food

Food

Food asst. and to pay bill

food lights in the past

Food, Medicine, Rent

For my light bill in 2010 or 2011

Gas

head start

Head start

Head start

39 | P a g e

Head start and early head start

Heating

heating and cooling

heating and water

Heating assistance

Help with duke power bill

Help with my light bill

Help with paper products

help with utility in past

I have went and gotten food and light assist in the past

I've gotten help, with light bill, thru (Gleams)

Kids are in childcare thru them

light asst

light bill

Light bill

Light Bill

light bill

Light Bill

light bill 2011

light bill and water bill

light bill assistance

Light bill assistance and weatherization

Light bill asst.

LIGHT BILL YEARS AGO

lights

Lights

Lights

Medicine

Medicine

medicine, utilities

My house need, doors, windows, the hold none yards

my power bill

myself only

old Copeland early head start

Paid electric bill

Paid power bill

pay light bill

power

Power

Power Bill

Power bill

40 | P a g e

power bill

power bill asst.

rent

rent

Rent

Rent

Rent

Rent

Rent

Rent

Rent

Rent

Rent

Rent

rent

Rent

Rent in 2016

rent services

rental

Rental, Duke Energy, water

s.c. help

school

school

section 8

Toiletries, soap, toothpaste etc.

unhes, food

Utilities

Utilities

Utilities, Rent, Food

utility assistance

Utility Assistance

Utility Assistance

utility bill

utility bill

Utility bill

utility bill assistance between 2010‐2012

Utility bills

with lights

years ago,

yes, childcare

41 | P a g e

Appendix B: Other comments and suggestions

2nd and 3rd shift child care

764 n Church st building as no insulation

Affordable Housing!!!!

Apply for unrestricted fund to assist customers who may be over the income guidelines.

Are there ways we can get addition help and assistance

beautify roads

better facility for washing clothes

birth control/family planning, ged/diploma education for parents

Bring back utility assistance, as in electric bill assistance.

bumps in the road

Christmas food for the poor would be a great way to serve the community.

Community action from my understanding will sometimes give you the run around and not help you some of us fall on hard times and just need a little help like myself.

Community Actions from my understanding will sometimes give you the run around and not help you. Some of us fall on hard times and just need a little help like myself.

Continue addressing the issues and don't give up

Continue to bring in opportunities for at risk youth and joblessness, and affordable housing.

Create more jobs

Doing a great job

doing great job for community

Down payment assistance on first home.

Employment needs to be addressed in SC

everyone should be alert and up to date on they're community.

For them to ensure that the employees attitudes are professional treat people how they want to be treated

get Gleamns back

Get Light Bill back

Get money for Power

Get more funds in

Get more funds in

Get more funds in

get power bill

get power bill back

Get the weatherization program back.

Getting kids/people involved in spinal and health education, posture

God bless you all for helping the community

great company for the community

great job

Great Job

42 | P a g e

Great organization. Everyone has been kind and encouraging during a time of need. Thank you!

Greater & more information Web Site Creation on services

Greater and more information website creation on services

help provide online services through access to computer/internet

Help with assistance to doctor

Hire people who don't have a Degree

Hired people who have degrees

house repair

Housebill service

I am not in meed of anything

I am really suggestion on my rent cause of jobs and misspeculation and taking 3 claseews so i can get my child back

i feel that are a big help to other with help

I feel this Agency is a Blessing to this community

I have no idea what to say because its my first time to doing this

i just can said continued to help with the growth of the babies and toddler support

I need help!!!

I really appreciate them taking time out to help me. they very understanding and compassionate

I really appreciate them taking time out to help me. They very understanding and compassionate.

i think that helping with rental assistance and utility assist. should be priority for the elderly

I think that transportation for individuals to jobs training programs and work sites would be a wonderful service for the citizens.

I think there should be a place to get furniture if you don't have the money for it.

I want to thank you all for all you do to serve the community.

I wish the PCA would talk and check on elderly

I would like for PCA to work more with the homeless,( the homeless have come from all walks of life, veterans, you dont know how they got into this situation but everyone has a story, they were not always homeless. give them training, transportation, help them find a jobTo make a difference in their lives. To show them they are somebody.and cared about. Also, to be able to give them housing temporarily until they can provide for themselves. I also, would hope we could assist people that are living in hotels, to provide them with Food Vouchers..

Increase there pay, create positive work environments.

Investigate before paying

its a good program keep up the good work

Just help people that are really need it. starting with the senior then the younger ones

Just Keep doing

keep doing a good job services the community

keep doing what you doing

Keep doing what you doing!

Keep doing what you're doing.

Keep fighting the good fight.

keep up the good work

43 | P a g e

keep up the good work, keep touching hearts and changing people live for the better. Thank you for everything

keep up the great work

Keep up the great work our community Needs you!!

Keep up the great work with Gods Blessing, Thanks for eveyrthing

Life Skills, Transtion help from DSS to Adult

Listen to elder people needs

Lots of things

Make families aware of the services offered other than head start and early head start

Make the Agency more visible in the Media, newspaper, and community events.

Make your presence known.

Make yourself more known in the public

More after school programs in Woodruff SC

More aware of the teens youth needs

more community advertising

more computer assistance

more help for needy people and more places for homeless and rehabs for adults

More Jobs

more organized

more school buses available

Need more money

Need more places to help out with bills and more

Need new playground. more choice of food

Need to be known to the public

never have money most of the time hard to qualify

Not sure who but ‐ many unemployed are so due to not being taught ‐ or understanding ‐ their individual responsibility to lift themselves up.

on behalf of all the people Piedmont helps i would like to thank them. you have saved a lot of people

OUR REGION IS GROWING QUICKLY RESULTING IN A DEDUCTION OF AFFORDABLE HOUSING OPPORTUNITIES FOR INCOME RESIDING.

PCA needs more funding in the Cherokee County Area and a program needs to be developed that assist with rental deposits and first months rent.

plant pecan trees

Please change your poverty levels

Please start to pay deposits

Please start up an employment program

power bill/water bill

Pray about it so God will supply all needs and direction to go in to help each other here

programs for older kids during summer for kids that transitioned out

Provided Specialized job training or on the job training

self defense and safety fir adults

shared housing projects.

44 | P a g e

should be provided to everyone with or without proper documentation

some of the people that really need help can not get it

Start back doing utilites

Start back utilities

Start helping people even if they don't have their documents

Stop the violence!!

Teach neighbors how to b good neighbors

thank you

Thank you for previous help

THANK YOU FOR PURSUING PARTNERSHIP AND FUNDING

thank you for your assistance

Thanks For all you do!

thanks for looking out for the community

Thanks for the opportunities

The agency is headed a positive direction

The agency is headed a positive direction

The people really need aid w/ transportation for financial stability.

The times I've been to PCA they have been a blessing to me. Everyone is so kind and caring! Have referred to others!!

the two receptionist Male+Female were nice

The work you do in assisting community members with utility and water bills is critical and appreciated. thank you

They believe in helping the needed

They need to start back doing light bill assistance.

to continue to give information to community about the things Piedmont Community Action offers

to reach out to the rural areas of spartanburg county and older people

To really know what you are about to better get assistant help

To receive checks quicker when tenants are getting rental assistance

To take helping the community!

training jobs, placing jobs, job readiness

Transportation to Job

tutoring for children/teens

Volunteer work

water/power bill

we all need helping in everything

we need more people like pca inc (thank you)

Would like fro them to become a 50150 Partner with DSS

yes i thank this community action, Inc for being able to provided whatever services they can offer to the community on a case base.

you people are godly‐angels on earth

You run out of money to fast

45 | P a g e

you should not be living below proverty to receive help .Piedmont community action never have any money seems like the same ones getting the helpl

you should not have to be broke to receive assistance

46 | P a g e

Appendix C: Agencies that Responded to the Survey

Agency Name Physical Address Contact Name Which county(s) does your agency serve?

Bethlehem Center

397 Highland Ave Patrena Mims Spartanburg

Broom High School

381 Cherry Hill Rd Gary Bernard Spartanburg

Cherokee County Department of Social Services

1434 N. Limestone St, Gaffney, SC

Monita Dawkins Cherokee County

Dorman High School

1050 Cavalier Way, Roebuck, SC, 29376

Susan Polson Spartanburg School District Six

Spartanburg County DSS

630 Chesnee Hwy, Spartanburg, SC, 29303

Josie Jones Spartanburg

Spartanburg School District 7

610 Dupre Drive Spartanburg Sc

Terry Pruitt Spartanburg

City Of Gaffney 201 N.Limestone Sr. Gaffney SC 29340

James R.Taylor Cherokee

Upstate Family Resource Center

1850 old furnace rd, boilingsprings 29316

walgreens pharmacy

786 N. Pine Street, Spartanburg, SC, 29303

Nikko Ware Spartanburg

Spartanburg County Public Library

151 S.Church Street, Spartanburg SC 29306

Emily Embry Spartanburg

TELEMON CORPORATION

225 S. PLEASANTBURG DR. E‐1 GREENVILLE, SC 29607

DEBRA YOUNG

GREENVILE,SPARTANBURG,RICHLAND,FARFIELD, LEXINGTON, CALHOUN, KERSHAW

Social Security 145 N.Church Street

Jeff Fowler Spartanburg

Spartanburg County Voter Registration &Elections

366 North Church Street Spartanburg SC

Becky Brady Spartanburg

47 | P a g e


URBAN LEAGUE OF THE UPSTATE

210 BONNER AVE, SPT SC

STEVE MIMS UPSTATE

UNITED HOUSING CONNECTIONS

135 EDINBURGH COURT, GREENVILLE,SC,29601

NATALIE WORLEY

greenville,laurens,cherokee,union,spartanburg,anderson,oconee,pickens,greenwood,abbeville,mc cormick,edgefield,saluda

CELEBRATE DISCOVERY

5762 REIDVILLE RD, MOORE,SC 29369

SHANNON HUDSON 8649217379 ALL SPARTANBURG UPSTATE

SC THRIVE

2211 ALPINE RD EXT, COLUMBIA,SC 29223

HANNAH RIGG STATE WIDE

Piedmont Care Inc.

101 N. PINE STREET SUITE 200, SPARTANBURG 29302

LOREE BISHOP SPARTANBURG, CHEROKEE, UNION

Vet Center 1710 Richland Avenue, Columbia, SC

Robert Cash Richland, Lexington,all SC

S.C. Legal Services

148 E. Main Street

Krystal Smith spartanburg, cherokee and Union

Sherman College of Chiropractic

2020 Sringfiel Road, Spartanburg, SC 29304

Stephanie Ramirtt Lamaine 787‐669‐5018

Regenesis Health Care

460 Langdon Street,Spartanburg SC 29302

Ana Rivera/ Diandra Pestana Cherokee & Spartanburg

City of Spartanburg

145 W Broad Street

Martin Livingston City of Spartanburg

Help for our Elderly Inc.

3094 E. Main Str EXT 29307

Donna Smiley Spartanburg

Alston Wilkes Society

1197 John B. White Blvd., Sptbg. SC 29306

Diva English 864‐345‐1299 [email protected]

13 Counties of the Upstate and Midlands

Cherokee County Public Library

300 E. Rutledge Ave, Gaffney, SC, 29340

Ben Loftis Cherokee

The Salvation Army

601 Colonial Ave LTS Jake & Lis Law Cherokee

Spartanburg Soup Kitchen

136 S. Forest Street,

Lou Sartor, Executive Director Spartanburg and surrounding areas

48 | P a g e


Spartanburg SC 29306

SPIHN 899 S. Pine Street Beth Rutherford Spartanburg

Spartanburg Housing Authority

2271 S. Pine Street

Natalie Smith‐Wells Spartanburg

Spartanburg Community College

800 brick road, spartanburg, sc, 29305

Luila McKinney Spartanburg, cherokee, union

New Day Inc of Sptbg

325 S. Church st Jame Vlemmer SPTBG

City Council Member

284 Marion Ave, Spartanburg, 29306

J. Ruth Littlejohn Spartanburg

SC VOC REHAB 353 S.Church St Spartanburg SC 29301

Cole Gallman Spartanburg

Greater SPTBG Ministries

680 Ashville HWY Rev Kevia D. Koger Spartanburg County

Christmas In Action

210 Bomar Avenue, Spartanburg, SC 29307

Joe White, Executive Director Spartanburg

Liberty Square Apt.

933 S Liberty Street, Spartanburg, SC 29306

Tanya Spartanburg

Greater Spartanburg Ministries

680 Asheville Hwy Rev. Kevin D Kogre Spartanburg

Spartanburg Housing Authority

2271 S Pine Street Spartanburg

goodwill ‐ scsep program

300 dawn redwood dr, spartanburg, sc

sonya donalson spartanburg, cherokee and union

Salvation Army

1529 John b. White Blvd, Spartanburg, SC, 29301

Nisha Bhath Spartanburg

Dept. of Social Services (E&T coordinator)

220 East Kennedy St. Spartanburg, SC 29302

Larry Snow Cherokee, Spartanburg, Union

SC Department of Social Services

630 Chesnee Hwy Suite 1,

Tymeisha Purvis State wide‐Spartanburg, Cherokee, Union

49 | P a g e


Spartanburg, SC 29303

Upstate Workforce board

145 N. Church Street, Spartanburg

Dana Wood Cherokee, Spartanburg, Union

Department of Social Services

1434 N. Limestone Street, Gaffney, sc, 29340

Amy Wyatt Cherokee, SPTBG, , Union

the youth stop 101 n. pine street, suit 215

Michelle Hawkins Cherokee, spartanburg, union

SC Works Greater Upstate

220 E. Kennedy Street

Doug Stephenson Ch, Gr, Sp, Un

50 | P a g e

Appendix D: Copies of Surveys

Piedmont Community Actions COMMUNITY/CUSTOMER Survey 2018/2019

The Piedmont Community Actions, Incorporated would like your help in determining what programs and services are needed in our community. This survey will help us to identify problems and needs of the residents in the service area. Please complete the entire survey.

1. Has your household received services from Piedmont Community Actions, Inc. in the past?

Yes, please list below No, my household doesn’t have access to services (please explain)



__________________________________________________________________________________________________ __________________________________________________________________________________________________

2. When thinking about YOUR COMMUNITY, what service(s) are the most needed? Circle all that apply Air/Heating Unit Job Readiness Training Transportation to Jobs Childcare Development Jobs for Adults Transportation to Training Programs/Sites Computer Training Jobs for Teens 15-19 years Utility Bill Assistance Early Childcare Development Jobs for College Students Utility Deposit Assistance Emergency Housing Repair Medicine Assistance Vocational or Continuing Education Food Assistance Rental Assistance Youth Development Programs GED/Diploma Education Senior Housing Water Bill Assistance Housing Rehab Specialized Job Skills Training Weatherizing Homes/Houses

3. Of the services listed above, what ones do you think should be Piedmont Community Actions, Inc 4 major areas of focus

in the coming year? Please list in rank order of #1 to #4. 1.________________________ 2. ________________________ 3.________________________ 4.________________________

4. What are the 4 top needs for YOUR HOUSEHOLD? 1.________________________ 2. ________________________ 3.________________________ 4.________________________

5. Are there any needs in your community that you think are not being addressed by local agencies? Yes No If yes, what are they: __________________________________________________________________________________________

6. Do you have any other comments or suggestions for Piedmont Community Actions, Inc? ____________________________________________________________________________________________________________________________________________________________________________________________________

Please tell us a little bit about yourself Zip code of Residence: ______________________

Number of household members (including yourself): ______________

What is your gender? Male Female Self Describe: ________________

What is your age range? 18-24 25-34 35-44 45-59 60-74 75 or older

How do you describe yourself in terms of race and ethnicity? Circle all that apply White/Caucasian Asian Hispanic/Latino Black/African American Native Hawaiian or Pacific Islander Russian American Indian or Alaska Native Multiracial Mung Other: _____________________

What is your marital status? Single, never married Divorced Married Widowed Separated Partner

What is your annual household income? Less than $10,000 $25,000-$34-999 $75,000-$99,999 $10,000-$14,999 $35,000-$49,999 $100,000 + $15,000-$24,999 $50,000-$74,999

What is your highest educational attainment? No/some high school Some College or Associate’s Degree Bachelor’s Degree High School Graduate/GED Trade/Technical School Graduate/Certificate Graduate Degree

Piedmont Community Actions COMMUNITY PARTNER Survey 2018/2019

The Piedmont Community Actions, Incorporated would like your help in determining what programs and services are needed in our community. This survey will help us to identify problems and needs of the residents in the service area. Please complete the entire survey. Your help is greatly appreciated.



in the coming year? Please list in rank order of #1 to #4.

1.________________________ 2. _______________________ 3._______________________ 4._______________________

3. Are there any needs in the community that you think are not being addressed by local agencies? Yes No

If yes, what are they: __________________________________________________________________________________________

4. Do you have any other comments or suggestions for Piedmont Community Actions, Inc? ___________________________________________________________________________________________________________________________________________________________________________________________________

Please tell us a little bit about your agency

Agency Name: _______________________________________________________________________________ Physical Address: _____________________________________________________________________________ Contact Name: _______________________________________________________________________________ Which county(s) does your agency serve? _________________________________________________________ What services does your agency provide? ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ What is the average age of your clients/customers?

Under 18 51-70 18-30 Over 70 31-50 Unknown

What is the average annual income of your clients/customers? Less than $10,000 $75,000-$99,999 $10,000-$29,999 $100,000 or more $30,000-$49,999 Unknown $50,000-$74,999

Piedmont Community Actions CASE WORKER Survey 2018/2019






__________________________________________________________________________________________________ __________________________________________________________________________________________________















Piedmont Community Actions STAFF Survey 2018/2019






__________________________________________________________________________________________________ __________________________________________________________________________________________________















Piedmont Community Actions BOARD MEMBER Survey 2018/2019

The Piedmont Community Actions, Incorporated would like your help in determining what programs and services are needed in our community. This survey will help us to identify problems and needs of the residents in the service area. Please complete the entire survey. Your help is greatly appreciated.


2. Of the services listed above, what ones do you think should be Piedmont Community Actions, Inc 4

major areas of focus in the coming year? Please list in rank order of #1 to #4.

1.____________________ 2. ____________________ 3.____________________ 4.____________________

3. Are there any needs in the community that you think are not being addressed by local agencies? Yes No

If yes, what are they: _________________________________________________________________________

4. Do you have any other comments or suggestions for Piedmont Community Actions, Inc? ______________________________________________________________________________________________________________________________________________________________________________________

Please tell us a little bit about yourself Zip Code of Residence: ____________________________________ Which capacity/population do you represent on the board? Public Official Community Group Representative of Low Income Population Other: _______________________________________

Documents

Needs Assessment for Piedmont Community Actions · 41.4% of respondents indicated an annual household income of $10,000 or less. 81.5% of respondents had an income of $24,999 or less