NEC Aspire Multi-Button User Guide

Multibutton TelephoneFeature Handbook

NEC Unified Solutions, Inc.4 Forest Parkway, Shelton, CT 06484

TEL: 203-926-5400 FAX: 203-929-0535www.necunifiedsolutions.com

January 25, 2006Printed in U.S.A.

(0893400)

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Nothing contained in this manual shall be deemed to be, and this manual does not consti-tute, a warranty of, or representation with respect to, any of the equipment covered. Thismanual is subject to change without notice and NEC Unified Solutions, Inc. has no obliga-tion to provide any updates or corrections to this manual. Further, NEC Unified Solutions,Inc. also reserves the right, without prior notice, to make changes in equipment design orcomponents as it deems appropriate. No representation is made that this manual is com-plete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for anyerrors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any inciden-tal or consequential damages in connection with the use of this manual. This documentcontains proprietary information that is protected by copyright. All rights are reserved. Nopart of this document may be photocopied or reproduced without prior written consent ofNEC Unified Solutions, Inc.

This equipment complies with Part 68 of the FCC rules and the requirements adopted byACTA. On the system cabinet is a label that contains, among other information, a productidentifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided tothe telephone company.

2006 by NEC Unified Solutions, Inc. All Rights Reserved. Printed in U.S.A.

Your Multibutton Telephone

Handsfree, Handset, Page, BGM and Ringing

Volume Control,LCD Display Adjustment

Soft Keys(Not available onall models)

AlphanumericDisplay

1 2 3 4 5 6

7 8 9 10 11 12

13 14 15 16 17 18

19 20 21 22 23 24

2

5

8

0

4

7

3

6

9

CALL 2

CALL 1

DND

HOLD

LND

DIAL

MIC

FLASH

SPK

VOL

CONF

MSG

One TouchKeys

ProgrammableFunction Keys

AbbreviatedDialingDual LineAppearance KeysLast NumberRedial

Do Not Disturb

Microphone Cutoff

Speakerphone

Microphone

0893200 - 1

CLEARCHECK

1

Message WaitingLamp

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Using Your Telephone.....................................................1Handsfree Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Using All Those Features! ...............................................2Calling a Co-Worker . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Handling And Rerouting Your Calls . . . . . . . . . . . . . . . .3When Your Call Can't Go Through . . . . . . . . . . . . . . . . .3Placing Calls Quickly . . . . . . . . . . . . . . . . . . . . . . . . . . .4When You Work In Groups . . . . . . . . . . . . . . . . . . . . . . .5If You Need Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Have a Telephone Meeting . . . . . . . . . . . . . . . . . . . . . . .6Streamlining Your Telephone's Operation . . . . . . . . . . . .6Personalizing Your Telephone . . . . . . . . . . . . . . . . . . . . .7Your Phone Does the Talking . . . . . . . . . . . . . . . . . . . . .8And, Your Super Display Does The Thinking . . . . . . . .9

Features ........................................................................11Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15Automated Attendant (VRS) . . . . . . . . . . . . . . . . . . . . .16Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20Call Forwarding Off-Premise . . . . . . . . . . . . . . . . . . . .22Call Forward Follow Me . . . . . . . . . . . . . . . . . . . . . . . .23Call Forward/DND Override . . . . . . . . . . . . . . . . . . . . .24Call Redirect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26Call Waiting/Camp On . . . . . . . . . . . . . . . . . . . . . . . . .27Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Center Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . .34Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Conference, Voice Call . . . . . . . . . . . . . . . . . . . . . . . . .48Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . .49Department Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . .50Department Step Calling . . . . . . . . . . . . . . . . . . . . . . . .52

Table of Contents

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Dial Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . .53Dial Pad Confirmation Tone . . . . . . . . . . . . . . . . . . . . .54Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . .55Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56Display Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . .58Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65Forced Trunk Disconnect . . . . . . . . . . . . . . . . . . . . . . .66General Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69Handsfree and Monitor . . . . . . . . . . . . . . . . . . . . . . . . .70Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

System Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . .73Group Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Intercom Abandoned Call Display . . . . . . . . . . . . .76Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . .77Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79Meet Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Meet Me External Conference . . . . . . . . . . . . . . . .80Meet Me Internal Conference . . . . . . . . . . . . . . . .81

Meet Me Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82Meet Me External Paging . . . . . . . . . . . . . . . . . . . .82Meet Me Internal Paging . . . . . . . . . . . . . . . . . . . .83

Memo Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85Microphone Cutoff . . . . . . . . . . . . . . . . . . . . . . . . . . . .87Multiple Directory Numbers/Call Coverage . . . . . . . . .88

Multiple Directory Numbers . . . . . . . . . . . . . . . . .88Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90Name Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

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Off Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . .94One-Touch Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Using Personal Speed Dial without One-TouchKeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Outside Calls, Answering . . . . . . . . . . . . . . . . . . . . . .100Outside Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . .102

Converting from Pulse to Tone Dialing . . . . . . . .103Are You Behind a PBX? . . . . . . . . . . . . . . . . . . .103You May Have a Private Line . . . . . . . . . . . . . . .104If You Hear a Warning Tone . . . . . . . . . . . . . . . . .104How Prime Line Works . . . . . . . . . . . . . . . . . . . .104Did Your Call Go Through? . . . . . . . . . . . . . . . . .105

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . .106External Paging . . . . . . . . . . . . . . . . . . . . . . . . . .106Combined Paging . . . . . . . . . . . . . . . . . . . . . . . . .107

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108Park and Page (VRS) . . . . . . . . . . . . . . . . . . . . . . . . . .110Personal Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112Programmable Function Keys . . . . . . . . . . . . . . . . . . .114Repeat Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . .120

When You're On a Call . . . . . . . . . . . . . . . . . . . . .120When Your Phone is Idle . . . . . . . . . . . . . . . . . . .120

Ringdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . .123Secretary Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Secretary Call Buzzer . . . . . . . . . . . . . . . . . . . . . .125Secretary Call Pickup . . . . . . . . . . . . . . . . . . . . . .126

Secure Set Relocation . . . . . . . . . . . . . . . . . . . . . . . . .127Selectable Display Messages . . . . . . . . . . . . . . . . . . . .128Selectable Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . .130Serial Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131Tandem Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132Tandem Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Method A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133Method B (Requires a [Transfer] key) . . .134

Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

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Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136Transferring Outside Calls . . . . . . . . . . . . . . . . . .137Transferring Without Holding . . . . . . . . . . . . . . .137Transferring Intercom Calls . . . . . . . . . . . . . . . . .138Meet Me External Paging Transfer . . . . . . . . . . .139Meet Me Internal Paging Transfer . . . . . . . . . . . .140

Trunk Queuing and Camp On . . . . . . . . . . . . . . . . . . .141Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . .143Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . .143Forwarding Calls to Your Mailbox . . . . . . . . . . .143Emulating a Personal Answering Machine . . . . .144Transferring Calls to a Mailbox . . . . . . . . . . . . . .145Recording Your Call . . . . . . . . . . . . . . . . . . . . . . .145

Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . .147Voice Response System (VRS) . . . . . . . . . . . . . . . . . .149Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Charts and Illustrations ...............................................151

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Your telephone's Alphanumeric Display helps you use features andtells you about your calls. For example, a ringing outside line may dis-play a name before you answer it. (You may be able to change the timeon your phone if it's not correct. Turn to page 135 for more.)

Press a One-Touch Key for one-button contact with co-workers andoutside callers, or when using certain features. To learn how to pro-gram your One-Touch Keys, go to page 96.

Function Keys are normally line keys, but you can program them forother features. In this handbook, the feature assigned to a function keyappears in parentheses next to the key. For example, (Hotline)means press the function key set for Hotline. See page 114 for more.

Line Appearance Keys are Intercom keys for placing and answer-ing calls. If you're busy on one - just use the other.Press for Handsfree calls, or use the handset instead. SeeHandsfree Options below. The Microphone picks up your voice forHandsfree calls, while Feature Keys speed up using common features.

Handsfree Options Handsfree lets you place and answer calls by pressing

instead of using the handset. Your telephone must have aSpeakerphone if you want to use Handsfree.

With Automatic Handsfree, press a line or Line Appearance keywithout lifting the handset. You normally have this feature.

If you have Monitor, you can place a call without lifting the hand-set but you must lift the handset to speak. Telephones withoutSpeakerphones have Monitor.Due to the flexibility built into the system, your dialing codes may differfrom those in this guide. Review Your System's Dialing Plan on page 151and check with your Communications Manager.

Also, the system may restrict you from using some of the features in thishandbook.

Using Your Telephone

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Calling a Co-WorkerYou can dial a co-worker on theIntercom (page 75), or usePaging (page 106) if you don'tknow where they are.

When you must get through rightaway, interrupt a call using BargeIn (page 18).Certain Intercom calls may ringyour phone on function keys asMultiple Directory Numbers(page 88).

Visitors at your entrance door can call you on the Intercom using aDoor Box (page 60).

Outside CallsYou can Answer Outside Callsthat ring your phone or flash yourline keys (page 100). Caller IDallows you to identify the callerbefore or after you pick up thehandset (page 29). Night Service(page 92) may change the waythese same calls ring your phone.Set your Line Preference (page79) to answer ringing outside callsor Intercom calls first.

To Place Outside Calls (page 102), use your line keys or dial codes.You may have to enter Account Codes (page 14) before your callgoes through. Use Dial Number Preview (page 53) to check yourdigits before you dial. Once your call goes through, the Call Timer(page 26) shows you how long you're on the phone. You may be ableto use Flash (page 65) to place another call without losing your line.

Using All Those Features!

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Handling And Rerouting Your CallsUse Hold (page 72) to have yourcall wait at your phone. Or, Park itin orbit for a co-worker (page 108).Have a call for a co-worker?Transfer it to them (page 136).Don't know where they are? UseMeet Me Paging Transfer (page139) so they can pick it up wherev-er they are. If you want the call tocome back when your co-worker isdone, use Serial Call (page 131).

When you leave your desk, think about Call Forwarding your calls tosomeone else (page 20). If that meeting runs long, go to another phoneand bring your calls to you with Call Forward Follow Me (page 23).When you want callers to know where you are, set a SelectableDisplay Message at your phone (page 128). You may be able toOverride (page 24) another user's Call Forward if you think they arestill at their phone.

When Your Call Can't Go ThroughDon't just hang up when your callcan't get through to a co-worker!Use Call Waiting (page 27) to waitwithout hanging up. Send your co-worker Off Hook Signaling (page94) to let them know you're wait-ing. If you don't have time to wait,leave a Callback request (page 28).In a hurry? Think about leavingyour co-worker a MessageWaiting (page 85), or use optionalVoice Mail (page 142) to record avoice message for them.

CALLFWD

HOLD

PARK

FOLLOWME

DND

SEL.DISPL.


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There's no need to keep redialing your outside call if it's busy or unan-swered - use Repeat Redial instead (page 119). And when your sys-tem's lines are busy, Trunk Queuing (page 141) lets you wait for afree one. If you have an emergency, Forced Trunk Disconnect (page66) allows you to get through on a busy line right away.

With Voice Over (page 146), talk to a busy user - while they keeptalking to their initial caller. When you're busy on a call, you can dothe same thing with Reverse Voice Over (page 120).

Placing Calls QuicklyStore numbers that you call oftenin Abbreviated Dialing bins(page 11). You can easily dial thestored number with just a few keypresses. To quickly retry the num-ber you just dialed, try LastNumber Redial (page 77). Ifyou'll need to redial the numberlater on, let Save Number Dialed(page 123) retain it for you. Evercall Directory Assistance for anumber and not have a pen towrite it down? Use Memo Dial

(page 84) to jot the number down in your phone's memory instead.


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When You Work In GroupsIf you and your co-workers handleeach other's calls, you might want tobe in a Department Calling group(page 50). Someone calling yourgroup's number goes through to any-one who's available. You can evenhave Department Step Calling(page 52) send your personal calls toyour group when you're not avail-able. To answer a call already ring-ing a co-worker's phone, use GroupCall Pickup (page 68).

When you're on a call and you want the others in your area to listen inon the conversation, activate Group Listen (page 69). Your co-work-ers hear the call through your telephone's speaker.

If you frequently call the same co-worker, you can have Ringdown(page 121) automatically call them for you. All you have to do is liftyour handset.

If You Need PrivacyWhen you're busy in your officeand don't want to be interrupted,use Do Not Disturb (page 59).

Before talking to someone at yourdesk while you're on the phone, tryMicrophone Cutoff (page 87).Your caller cannot hear your voiceuntil you cancel MicrophoneCutoff.


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Have a Telephone MeetingConference (page 47) allows you toquickly set up a telephone meeting.When your phone allows VoiceCall Conference (page 48), otherscan join your outside call just bypressing the line key.

Use Meet Me Conference (page80) to set up a meeting which letsothers join if they choose.Optionally, you can use Meet MePaging (page 82) to set up a meet-ing on a page zone.

To join two or more outside callers together and leave them to talkprivately, use Tandem Trunking (page 133).

Streamlining Your Telephone's OperationYour telephone provides you withoptions that can dramaticallystreamline the way you handlecalls. For example, you can pro-gram One-Touch Keys (page 96)for one-button access to co-work-ers, outside calls, AbbreviatedDialing bins and certain featurecodes.

Want to automate Callback,Message Waiting or other features?Just assign these functions

to available Programmable Function Keys (page 114). Need one-but-ton Transfer and calling for a co-worker? Program a Hotline (page 74)

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on another function key. (When you see in this handbook, theoperation needs a Programmable Function Key.)

Are you a secretary - or do you have a secretary that handles yourcalls? Set up Secretary Call buzzer keys (page 125). You can useSecretary Call Pickup (page 126) to quickly pick up calls intendedfor your secretary or boss.

Tired of always reaching for the handset or cradling it under your chinwhile you type? Install a headset and enable Headset Operation(page 71).

Personalizing Your TelephoneIf your phone is near other phonesthat ring the same way, chooseunique Selectable Ring Tones(page 130) so you know whichcalls are for you.

When you need to cover up noisein your office that might be dis-tracting to your work, turn onBackground Music (page 17).

Don't forget about that importantmeeting - set an Alarm (page 15)to remind you.

Let the co-workers you call know who's on the line. Go to NameStoring (page 91) and assign a name to your extension.

To have your phone beep every time you press a dial pad key, enablethe Dial Pad Confirmation Tones (page 54).

N2IP

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Your Phone Does the TalkingThe optional Voice ResponseSystem (page 149) gives your sys-tem digital recording and playback capability. This lets you han-dle callers with that important"Personal Touch". For example, ifyou don't have an operator, theAutomated Attendant (page 16)can answer your calls and play alist of dialing options to yourcallers. Use Personal Greeting(page 112) to greet your callerswith your own recorded voice, and

then forward them to a co-worker. Or, you can have Park and Page(page 110) welcome your callers and automatically page you to pickup the call.

You'll find other VRS features handy when using your phone or stay-ing in touch with others in your company. If there is an announcementeveryone in your company should hear, just listen to your GeneralMessage (page 67). Voice Prompting Messages (page 147) tell youabout your system, your own phone and the status of your call. You'llhear voice prompts reminding you when your calls are forwarded orwhen you have a message. You can even find out your extension num-ber, the date and the time of day.

N2IP

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And, Your Super Display Does The ThinkingDo you want a feature but notknow how to use it? Have youever been busy on a call and notremembered the options yourphone provides? If you have anoptional Super Display Telephone,the Soft Keys on your telephonedo the thinking for you.

When you use your Super Display,your One-Touch Keys automaticallyturn into Soft Keys. A Soft Key is avariable feature key - the function

of the key changes to match what you are doing. This lets you spendmore time thinking about your job and less time thinking about yourtelephone.

12

34

56

78

910

1112

1314

1516

1718

1920

2122

2324

25

80

47

36

9

CALL 2

CALL 1

DND

HOLD

LND

DIAL

MIC

FLASH

SPK

CONF

MSG

N2IP-12

CLEAR

CHECK

1

?


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- For Your Notes -


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Abbreviated Dialing gives you quick access to numbers you call fre-quently. This saves time, for example, when calling a client withwhom you deal often. Instead of dialing a long telephone number, youjust use Abbreviated Dialing.There are three types of Abbreviated Dialing: Common, Group andPersonal. All co-workers can share the Common Abbreviated Dialingnumbers. All co-workers in your Department Calling Group can sharethe Group Abbreviated Dialing numbers. (See page 50 for more onDepartment Calling.) Only you can use your Personal AbbreviatedDialing numbers. To set up Personal Abbreviated Dialing, turn to One-Touch Calling on page 96.

1. + (for Common).OR

(for Group).2. Dial Abbreviated Dialing bin number

(000-999).Ask your Communications Manager

for your bin numbers. This range can beincreased to 1999 in programming.

3. Dial telephone number you want to store(up to 24 digits).

Valid entries are 0-9, # and *. Toenter a pause, press MIC.

4. + Enter the name associated withthe Abbreviated Dialing number.

Refer to Name Storing on page 91 forinstructions on entering names.

5. + to hang up.

To store anAbbreviated Dialing

number (recommended for

display phones only):

Abbreviated Dialing

11

0893400_09.qxd 8/3/06 10:43 AM Page 11

1. + .2. Dial bin number.

The stored number dials out. The sys-tem selects a line for you.

OR

1. + or (Common Abbreviated Dialing).

To preselect, press a line key insteadof CALL1.

2. Dial Common Abbreviated Dialing binnumber.

The stored number dials out. Unlessyou preselect, the system selects a linefor you.

1. + .2. Dial bin number.

The stored number dials out. The sys-tem selects a line for you.

OR

1. + (Group AbbreviatedDialing).

To preselect, press a line key insteadof CALL1.

2. Dial Group Abbreviated Dialing binnumber.

The stored number dials out. Unlessyou preselect, the system selects a linefor you.

To dial a GroupAbbreviated Dialing

number:

To dial a CommonAbbreviated Dialing

number:

Abbreviated Dialing

12

0893400_09.qxd 8/3/06 10:43 AM Page 12

1.

2. (Common only).3. Dial the Abbreviated Dialing code (e.g.,

001).If the entire stored number is too

long for your phone's display, press * to see the rest of it.

To check more Abbreviated Dialingnumbers, repeat from step 2.

4.

To check your storedAbbreviated Dialing

numbers:

Abbreviated Dialing

13

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Account Codes are codes you enter that help keep track of outsidecalls. There are two types of Account Codes: Optional and Forced.With optional codes, the Account Codes you enter are solely for cate-gorizing your calls. For example, if you work in an accounting firmthat must bill back customers for time on the phone, Optional AccountCodes are for you. Forced Account Codes also let you categorize calls,but you must enter one before placing outgoing calls. If you don't enterthe code, you can't place the call. This ensures that calls don't go outuntracked. When forced and verified Account Codes are enabled fortoll calls only, local and toll free numbers have optional account codes.

Check with your Communications Manager to find out if your systemuses Account Codes - and which codes you should enter. AccountCodes can be from 1-16 digits long, using 0-9 and #.

1. + Account Code (1-16 digits) +.

1. Access trunk for outside call.You can access a trunk by pressing a

line key or by dialing a code. Refer topage 102 for more on placing outsidecalls.

2. + Account Code (1-16 digits) +.

3. Dial the number you want to call.If you hear "stutter" dial tone after

dialing the number, your systemrequires an ARS Authorization Code.Ask your Communications Manager foryour codes.

To enter an AccountCode while placing an

outside call:

To enter an AccountCode any time while

on an outside call:

Account Codes

14

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You can use your extension like an alarm clock to remind you ofappointments and important meetings. Your phone has two types ofalarms: Alarm 1 - which sounds only once at the preset time. Alarm 2 - which sounds every day at the preset time.

1. + + Alarm type (1or 2).

2. Dial the alarm time (24-hour clock).For example, for 1:15 PM dial 1315.

3. to hang up.

1.

1. + + Alarm type 1

or 2 + .

1. + + Alarm type 1or 2.

2. + to hang up.

To cancel an alarm:

To check the pro-grammed alarm time:

To silence an alarm:

To set the alarm:

Alarm

15

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This feature requires the Voice Response System (VRS) providedby the DSP daughter board (DSPDB).

Automated Attendant automatically answers your system's outsidecalls, plays a prerecorded greeting and then lets callers directly dialyou or your co-workers. This gives your system immediate answeringand routing of calls without an operator or dispatcher. The AutomatedAttendant can: Simultaneously answer up to six calls. Route calls to an extension, Department Group or Voice Mail and

provide additional options if the extension or group is unavailable. Give you the option of recording or modifying the Automated

Attendant greetings (see below).

1. + .

2. To record, dial .OR

To listen, dial .OR

To erase, dial .3. Dial the VRS message number (01-48)

for the Automated Attendant greetingyou want to record, listen to or erase.

Your Communications Manager cantell you which message to enter.

If recording, begin when you hear theannouncement, "Please start recording."When done, press # to end recording.

When listening to a message, press #to hear the message again.

If erasing, you can cancel erasing bypressing HOLD before hanging up.

4. to hang up.

To record, listen to orerase an AutomatedAttendant greeting:

Automated Attendant (VRS)

16

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Background Music (BGM) sends music from an FM receiver, tapedeck or CD player your company provides to the speaker in your tele-phone. This helps give you a pleasant working environment. TheBackground Music plays whenever your phone is idle.

1. + .

2. to hang up.

To Turn BGM on oroff:

Background Music

17

0893400_09.qxd 8/3/06 10:43 AM Page 17

Barge In permits you to break into a co-worker's established call. UseBarge In when you have to get a message through right away (such asin an emergency). Barge In sets up a three-way call between you, yourco-worker and their caller.

Your system provides two Barge In modes: Monitor Mode and SpeechMode. With Monitor Mode, you can listen in on another user's conver-sation but you cannot participate. With Speech Mode, you can listenand join into the conversation. Check with your CommunicationsManager to see which type of Barge In you have.

1. Call busy extension.2. (Barge In).

To Barge In on a con-versation in progress:

CAUTION

Unauthorized intrusion on calls using the Barge In featuremay be interpreted as an invasion of privacy.

Barge In

18

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Super Display Telephone Only

If the Calendar is not displayed, press the Cal. soft key. This keychanges from OneT to Cal. depending on the view currentlyactive on the Super Display telephone.

When the Super Display phone is plugged in, the system sets the dis-play in the calendar mode, with the current week displayed on the toprow of the display.

To scroll the calendar ahead, week by week, press the Soft Key 1 (topleft). Pressing Soft Key 6 (top right) scrolls the calendar weeks back.

To change the display back to the current week, press the Clear key.

'03 MO TU WE TH FR SA SU

List Dir ICM Prog

1 | 30 31 1 2 3 4 5 2 | 6 7 8 9 10 11 12 3 | 13 14 15 16 17 18 19 4 | 20 21 22 23 24 25 26 OneT 5-22 THU 3:43PM

302 STA 302

Press to switchto display theOne-Touch keys.

Press to scrollthe weeks ahead.

Press to scrollthe weeks back.

CLEARCHECK

Press to switch the displayto the current week.

Calendar

19

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Use Call Forwarding to redirect your calls to another extension. WithCall Forwarding, you're sure your calls are covered when you areaway from your work area. There are four types of Call Forwarding: Call Forwarding when Busy or Not Answered

Calls forward when your extension is busy or not answered. Call Forwarding Immediate

All calls forward immediately to the destination, and only the des-tination rings.

Call Forwarding when Not AnsweredCalls forward when your extension is not answered.

Call Forwarding Immediate with Both RingingAll calls forward immediately to the destination, and both the des-tination and your extension ring (not for Voice Mail).

Personal Answering Machine EmulationHave your phone emulate an answering machine. Turn to page 142for more on Voice Mail.

Call Forwarding will reroute calls ringing your extension, includingcalls transferred from another extension. You must enable CallForwarding from your phone. To redirect your calls if you are atanother phone, use Call Forward Follow Me on page 23.

1. + .OR

(Call Forward to Station).2. Dial Call Forwarding condition:

1 = Personal Answering MachineEmulation (then skip to step 4)

2 = Busy or not answered4 = Immediate6 = Not answered7 = Immediate with simultaneous ring-

ing (not for Voice Mail)0 = Cancel

To activate or cancelCall Forwarding:

Call Forwarding

20

0893400_09.qxd 8/3/06 10:43 AM Page 20

3. Dial destination extension, Voice Mailmaster number or press Voice Mail key.

You cannot forward to a DepartmentGroup pilot number. Once you forward,only the destination user can place anIntercom call to you.

4. Dial Call Forwarding type:2 = All calls3 = Outside calls only4 = Intercom calls only

5. to hang up (if you dialed in step 1).

Your DND or Call Forwarding(Station) Programmable Function Keyflashes when Call Forwarding is activated.

To activate or cancelCall Forwarding

(Contd):

Call Forwarding

21

0893400_09.qxd 8/3/06 10:43 AM Page 21

Use Off-Premise Call Forwarding to forward your calls to an off-sitelocation. Stay in touch when you're away from the office by forward-ing to your cellular phone, home office, hotel or meeting room.

1. + .OR

1. (Call Forward to Device).

2. + Dial line access code.Line access codes are 9 (ARS/Trunk

Group Routing), 804 + Line Group (1-9, 01-99 or 001-200) or #9 + Line num-ber (e.g., 05 or 005 for line 5).

3. Dial the outside number to which yourcalls should be forwarded.

4. .

5. to hang up (if you dialed *4in step 1).

Your DND or Call Forwarding(Device) Programmable Function Keyflashes.

1. + .OR

1. (Call Forward to Device).

2. + .

3. to hang up (if you dialed *4in step 1).

Your DND or Call Forwarding(Device) Programmable Function Keystops flashing.

To cancel CallForwarding Off-

Premise

To activate CallForwarding Off-

Premise:

Call Forwarding Off-Premise

22

0893400_09.qxd 8/3/06 10:43 AM Page 22

While you are at a co-worker's desk, you can direct your calls to yourco-worker's extension. Use Call Forward Follow Me if you get detainedwith your co-worker longer than expected. Instead of ringing your ownphone unanswered, your calls will ring you where you are. (To reroutecalls from your own extension, use Call Forwarding on page 20.)

1. + .OR

1. (Call Forward to Station).

2. + Dial your own extension number(i.e., the source).

3. Dial Call Forwarding type:2 = All calls3 = Outside calls only4 = Intercom calls only


Your Call Forwarding (Station)Programmable Function Key flasheswhen Call Forwarding is activated.

1. + .OR

1. (Call Forward to Station).

2. .


Your Call Forwarding (Station)Programmable Function Key goes out.

To cancel Call ForwardFollow Me:

To activate CallForward Follow Me:

Call Forward Follow Me

23

0893400_09.qxd 8/3/06 10:43 AM Page 23

If you call an extension that is Call Forwarded or in Do Not Disturb,use Call Forwarding/DND Override to talk to the extension user any-way. This is helpful, for example, if you have an important message oremergency and you must get through.

1. Call the forwarded or DND extension.2. (Override).

To override anextension:

Call Forward/DND Override

24

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Call Redirect allows you to transfer a call to a pre-defined destination(such as an operator, voice mail, or another extension) withoutanswering the call. This can be useful if you are on a call and anotherrings in to your extension. By pressing the Call Redirect key, the callis transferred, allowing you to continue with your current call.

The following types of calls cannot be redirected with the feature: ACD Door Box Transferred Virtual Extension Department Group (all ring mode)

The pre-defined destination has to be an extension number or voicemail pilot number.

1. With an incoming call ringing your extension, press (Call Redirect)without lifting the handset or pressingthe CALL keys.

A confirmation tone is heard over thetelephones speaker.

After pressing the Call Redirect key,the call will not recall the extension.

To redirect a ringingcall:

Call Redirect

25

0893400_09.qxd 8/3/06 10:43 AM Page 25

You can time your outside calls on your telephone display. You'll findCall Timer indispensable if you must keep track of your time on thephone. For incoming calls, the Call Timer begins as soon as youanswer the call. For outgoing calls, the Call Timer starts about 10 sec-onds after you dial the last digit.

1. Place or answer the outside call.The Call Timer starts automatically.

To time your outsidecalls:

26

Call Timer

0893400_09.qxd 8/3/06 10:43 AM Page 26

After you call a busy extension, use Call Waiting to wait in line (i.e.,Camp On) without hanging up. When you Camp On, the system sig-nals the busy user indicating that you are waiting. Your call goesthrough when the busy extension becomes free.

Call Waiting also helps when you are on the phone because it lets youknow when additional calls are trying to get through. Call Waiting letsyour callers wait in line without being forgotten.

Note: When you call a busy attendant, your call will normally "stackup" in queue behind other waiting callers.

1. Call the busy extension. You must hearbusy tone.

2. or (Camp On).3. Wait without hanging up.

Your Camp On ProgrammableFunction Key lights while you wait.

If you hang up, the system convertsyour Camp On to a Callback (see page28).

To Camp On to a trunk, see the TrunkQueuing feature on page 141.

1. Hang up.If you skip step 2, the extension will

call you back when it becomes free.2. + .

OR(Camp On).

Your Camp On ProgrammableFunction Key goes out.

To cancel a Camp Onrequest:

To Camp On to a busyextension:

27

Call Waiting/Camp On

0893400_09.qxd 8/3/06 10:43 AM Page 27

When you call a busy extension, you can leave a Callback request fora return call. You do not have to repeatedly call the busy extensionback, hoping to find it idle. When you leave a Callback, the systemhandles your request as follows: When the busy extension becomes idle, the system rings you. After you answer the Callback ring, the system then rings the for-

merly busy extension. (If that extension doesn't answer, the systemcancels the Callback.)

As soon as the other extension answers, the system sets up anIntercom call between you and them.

If your phone has Automatic Callback, you answer the Callback ringas soon as you lift the handset. If your phone doesn't have AutomaticCallback, you must press the ringing line appearance key to answerthe Callback ring.

1. Call a busy extension.

2. or (Callback).3. Hang up.

4. when busy extension calls you back.

If you don't have Automatic Callback,you'll have to press the ringing LineAppearance key.

1. + .OR

(Callback).

To cancel a Callback:

To place a Callback:

28

Callback

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Caller ID allows a display keyset to show an incoming callers tele-phone number (up to 12 digits) and optional name. The Caller IDinformation can be displayed before and after answering a call. Thesystem provides the Caller ID pre-answer display which allows you topreview the callers number before picking up the ringing line.Depending on programming, it may also be displayed after answeringa call. This information is stored in Abbreviated Dialing bins or underone-touch keys.

Display telephone users have the ability to check the identity of anincoming call while they are currently busy on a call. The type ofinformation that displays will depend on the type of call beingreceived. Intercom calls will display station names, while incomingtrunk calls will display Caller ID, ANI or the name assigned to theline. Depending on the system programming, this information can bedisplayed either automatically or manually.

Caller ID will temporarily store 50 calls (this included abandoned orunanswered calls). New calls replace the old calls when the maximumnumber of calls is reached. An unanswered call will cause the CallHistory key to flash, indicating a new call has been placed in the tem-porary memory. If enabled in programming, the telephones displaywill show CHECK LIST.

1. Do not lift the handset and press .If the Caller ID data includes the

name, you can scroll left and right bypressing * and #.

2. or press to answer the call.

1. Do not lift the handset + (Park).If Automatic Handsfree is enabled,

press FLASH then the PARK key.

To display Caller IDfor calls in Park:

To display Caller IDfor calls lamping your

phone or not auto-matically displayed(without Automatic

Handsfree enabled):

29

Caller ID

0893400_09.qxd 8/3/06 10:43 AM Page 29

1. While on a call with a second call ringing

in, press + flashing .The display indicates caller information.To view Caller ID after answering a

call when Privacy Release is used, pressCHECK + CLEAR. Pressing the linekey can also be done, but the call isthen made private.

2. To clear the display, either press orit will clear on its own.

1. Press the LIST soft key.2. Press the CID soft key.

The first row of your display showsthe Caller ID number. If there is an *next to the call record number in theleft-hand corner, this indicates that it isa call you missed. The second rowshows the date and time of the call.

If the Caller ID includes a name, youcan press the CHECK key to view thenumber of the caller.

3. Press the UP and DOWN soft keys to seethe list of calls available in the buffer.

4. To call the displayed number, press .ORTo erase the displayed number withoutreturning the call, press the DEL soft key.

5. You may be given the option to deletedOne or All numbers. Press the desiredSoft Key. When deleting all, press YES to confirm the deletion or press to exit without deleting.

5. to hang up.

To review youranswered/

unanswered Caller IDcalls:

To manually displaycaller information for

a second call:

30

Caller ID

0893400_09.qxd 8/3/06 10:43 AM Page 30

You can store the Caller ID data in the sys-tems Abbreviated Dial Table or in one ofyour One Touch keys.1. With a keyset in an idle condition, press

the LIST Soft Key.2. Press the CID Soft Key (Caller ID). The

display shows:

## = List Numberxx = Caller ID numbermm-dd hh:mm = incoming date/time = Preview List = Next ListStore = Store in ListDEL = Delete from List

3. Press the STORE Soft Key. The displayshows:

## = List Numberxx = Caller ID numbermm-dd hh:mm = incoming date/timeOneT = Store in One-Touch keyABBc = Store in Common Abbreviated Dial

binABBg = Store in Group Abbreviated Dial bin

4. Press the ABBC or ABBG Soft Key. 5. Dial the Abbreviated Dial bin in which

the number is to be stored.If you press HOLD, the next avail-

able Abbreviated Dial bin will be used.If all Abbreviated Dial bins are used,

the display shows TABLE IS FULL.6. .

##: xxxxxxxxxxxxxmm-dd hh:mm

OneT AbbC ABBg


Store DEL

To store a Caller IDnumber in an

Abbreviated Dial bin:

31

Caller ID

0893400_09.qxd 8/3/06 10:43 AM Page 31

7. Enter the name to be associated with thestored number.

For information on entering names,refer to the Name Storing feature.

Names can be up to 12 digits long.8. .

9. to hang up.

You can store the Caller ID data in the sys-tems Abbreviated Dial Table or in one ofyour One Touch keys.1. With a keyset in an idle condition, press

the LIST Soft Key.2. Press the CID Soft Key (Caller ID). The

display shows:

## = List Numberxx = Caller ID numbermm-dd hh:mm = incoming date/time = Preview List = Next ListStore = Store in ListDEL = Delete from List

3. Press the STORE Soft Key. The displayshows:

## = List Numberxx = Caller ID numbermm-dd hh:mm = incoming date/time


OneT AbbC ABBg


Store DEL

To store a Caller IDnumber in a One-

Touch key:

To store a Caller IDnumber in an

Abbreviated Dial bin(Contd):

32

Caller ID

0893400_09.qxd 8/3/06 10:43 AM Page 32

OneT = Store in One-Touch keyABBc = Store in Common Abbreviated Dial

binABBg = Store in Group Abbreviated Dial bin

4. Press the ONET Soft Key.5. Press the One-Touch key in which the

number is to be stored or dial 1-9, 0.If you press HOLD, the next avail-

able One-Touch key will be used. If all One-Touch keys are used, the

display shows TABLE IS FULL.

6. .7. Enter the name to be associated with the

stored number. For information on entering names,

refer to the Name Storing feature.Names can be up to 12 digits long.

8. .

9. to hang up

1. Press (Call History) or press theLIST Soft Key and CID.

The last addition to the list is displayed.2. Press the ARROW DOWN Soft Key to

scroll through the list of numbers inmemory.

3. Press the DEL Soft Key to delete theentry and scroll to the next entry.

The Call History key will remain onas long as entries remain in memory.

For i-Series phones, press CHECK +9 to delete all call entries.

4. To place a call back to a number in thetemporary memory list, with the numberto be dialed displayed, press a line, loopor CALL key.

To call a numberstored in temporary

memory:

To store a Caller IDnumber in a One-

Touch key (Contd):

33

Caller ID

0893400_09.qxd 8/3/06 10:43 AM Page 33

The Center Telephone Book provides each user one or two personaltelephone books which can be used to store numbers (50 or 100depending on your system). Multiple extensions can be assigned thesame telephone book allowing users to share commonly used numbers.

Numbers can be stored using Last Number Dialed and Caller ID andeach Telephone Book can be password protected.

1. Press Soft Key + Soft Keytwice.

2. Press the Soft Key. 3. Press Soft Key (Registration).

Pressing the CONF key from thisscreen on will back up the view to theprevious screen.

4. You may need to press Soft Key or to select the Telephone Book to registernew data.

5. Input the name (up to 12 digits) + .6. Using the dial pad, select the Group

number.7. Enter the number to be stored + .8. Enter the bin number where the telephone

number is to be stored + .The number is stored and the next

available bin number is automaticallydisplayed.

21

1TELBK

PROGRegister a new

telephone book toenter new data:

34

Center Telephone Book

0893400_09.qxd 8/3/06 10:43 AM Page 34


2. Press the Soft Key. 3. Press Soft Key (Search).


4. You may need to press Soft Key or to select the Telephone Book to selectthe Telephone Book to search.

By default, the user will search byname (indicated by the [A] in theupper right-hand corner of the display.Soft Key will step through the differ-ent search options (numbers, Kana,alpha). To search by number, press the

soft key - the [A] changes to [1].5. Enter the search characters.

6. Press or keys to search.

7. To dial the selected name, press .OR

To view the detail of the flashing item,

press + to dial the number.8. Pressing the item number on the dial pad

selects an item.Pressing the CONF key will back up

the view to the previous screen.

NUM

1

21

2TELBK

PROGSearch the Center

Telephone Book byname:

35


0893400_09.qxd 8/3/06 10:43 AM Page 35




4. You may need to press Soft Key or to select the Telephone Book to search.

By default, the user will search byname (indicated by the [A] in theupper right-hand corner of the display.Soft Key will step through the differ-ent search options (numbers, Kana,alpha). To search by number, press theNUM soft key - the [A] changes to [1].

5. Press Soft Key (Menu).6. Press Soft Key (Group).7. Using the dial pad, select the group to

search + .

8. Press or to search.

9. To dial the selected name, press .OR


press . You can then press to dial the number.

Pressing the item number on the dialpad selects an item.

Pressing the CONF key will back upthe view to the previous screen.

22

1

21

2TELBK


Telephone Book bygroup name:

36


0893400_09.qxd 8/3/06 10:43 AM Page 36




4. You may need to press Soft Key orto select the Telephone Book

to search.5. Press Soft Key (Menu).6. Press Soft Key (Number).7. Enter the search number(s).

At least one digit must be enteredbefore the search can be done.

8. Press or to search.

9. To dial the selected name, press . OR


press . You can then press to dial the number.

Pressing the item number on the dialpad selects an item.

Pressing the CONF key will back upthe view to the previous screen.

32

21

2TELBK


Telephone Book bytelephone number:

37


0893400_09.qxd 8/3/06 10:43 AM Page 37





5. Press Soft Key (Menu).6. Press Soft Key (Memory).7. Enter the memory number to be

searched.At least one digit must be entered

before the search can be done.8. Press or to search.

9. To dial the selected name, press .Pressing the CONF key will back up

the view to the previous screen.


2. Press the Soft Key. 3. Press Soft Key (Delete All).



5. Enter the 4-digit password assigned insystem programming or through the

Soft Key.SETTING

21

4TELBK

PROGDelete ALL the Center

Telephone Bookinformation:

42

21

2TELBK


Telephone Book bymemory number:

38


0893400_09.qxd 8/3/06 10:43 AM Page 38

6. Press Soft Key (Yes) to delete all the entered data, or press Soft Key (No)to back up.

Press the CONF key to back up theview to the previous screen.





5. Press Soft Key (Menu).6. Press the appropriate Soft Key to search

by Name, Group, Number, or MemoryNumber.

Refer to the Search operationsabove for details on the specific stepsfor the option you select.

7. Locate the entry to be changed + to display the details of the entry.

8. Press Soft Key (Delete).9. Press Soft Key (Yes) to delete the

record or press Soft Key (No) to can-cel the deletion process. Pressing YESdisplays a confirmation message.

10. Press as needed to exit out of thedisplays or press to return the phone to an idle state.

434

2

21

2TELBK

PROGDelete ONE entry in

the Center TelephoneBook:

4

3Delete ALL the Center

Telephone Bookinformation (Contd):

39


0893400_09.qxd 8/3/06 10:43 AM Page 39





5. Press Soft Key (Menu).6. Press the appropriate Soft Key to search

by Name, Group, Number, or MemoryNumber.

Refer to the Search operationsabove for details on the specific stepsfor the option you select.

7. Locate the entry to be changed and pressto display the details of the entry.

8. Press Soft Key (Change).9. To change the name, press + the

new name + . You can now changethe group or memory number or press

to exit.OR

To change the memory number, press

, at the ENTER REGIST MEMORYdisplay, press . Select the new memory number to be used for the num-

ber + . Press Soft Key to 3

3

2

21

2TELBK

PROGChange the

Telephone Book data:

40


0893400_09.qxd 8/3/06 10:43 AM Page 40

overwrite the current information or press Soft Key to cancel and allowyou to select a new memory number.You can now select a new entry to edit

or press to exit.OR

To change the group and memory number, press + then using the dial pad, select the group num-ber to be assigned. The display flashesthe saved telephone number - press

. You can now change the tele-phone number + . At the ENTER

REGIST MEMORY display, press . Select the new memory number to be

used for the number + . Press SoftKey to overwrite the current informa-tion or press Soft Key to cancel and allow you to select a new memory num-ber. You can now select a new entry to

edit or press to exit.

While reviewing the Caller ID list, a usercan add a record into the Center TelephoneBook with the following operation. Thisfunction can only be performed if theCenter Telephone Book is unlocked.

Register a Caller IDnumber to the Center

Telephone Book:

4

3

4Change theTelephone Book data

(Contd):

41


0893400_09.qxd 8/3/06 10:43 AM Page 41

1. From an idle keyset, press Soft Key for List.

2. Press Soft Key (Redial).3. From an idle keyset, press Soft Key

for List.4. Press Soft Key (CID).5. Use the and Soft Keys to

display the desired Caller ID record.6. Press Soft Key (Store).7. Press Soft Key (TELBK).8. You may need to press Soft Key or

to select the Telephone Book to beused.

9. To enter/change the name, press + enter the new name. Press .

10. Enter the group number. Press ,then using the dial pad, select the groupnumber to be assigned. The displayflashes the saved telephone number -

press . You can now change thetelephone number, then press . At the ENTER REGIST MEMORY display,press . Select the new memory number to be used for the number andpress . If the memory number selected was already defined, press SoftKey to overwrite the current infor-mation or press Soft Key to cancel 4

3

21

3

3

2

11

1Register a Caller ID

number to the CenterTelephone Book

(Contd):

42


0893400_09.qxd 8/3/06 10:43 AM Page 42

and allow you to select a new memorynumber. You can now select a new

entry to edit or press to back up the displayed window.

While reviewing the Last Number Dialed(LND) list, a user can add a record into theCenter Telephone Book with the followingoperation. This function can only be per-formed if the Center Telephone Book isunlocked.1. From an idle keyset, press Soft Key

for List.2. Press Soft Key (Redial).3. Use the and Soft Keys to dis-

play the desired LND record.4. Press Soft Key (Store).5. Press Soft Key (TELBK).6. You may need to press Soft Key or

to select the Telephone Book in whichthe number should be stored.

7. To enter/change the name, press +

enter the new name + .

8. Enter the group number. Press , then using the dial pad, select the groupnumber to be assigned. The displayflashes the saved telephone number - press . You can now change the

telephone number, then press . Atthe ENTER REGIST MEMORY display,

2133

1

1

Register a LND number to the Center

Telephone Book:

Register a Caller IDnumber to the Center

Telephone Book(Contd):

43


0893400_09.qxd 8/3/06 10:43 AM Page 43

press . Select the new memorynumber to be used for the number +

. If the memory number selected wasalready defined, press Soft Key tooverwrite the current information or pressSoft Key to cancel and allow you toselect a new memory number. You cannow select a new entry to edit or press

to back up the displayed window.


2. Press the Soft Key. 3. Press Soft Key (Setting).


4. You may need to press Soft Key or to select the Telephone Book to edit.

5. Press Soft Key (Group Name Edit).6. Using the dial pad, select the Group

number.7. Enter the new name to be stored + .

The display indicates "REGISTERED!"then returns to the Select Group display.

8. You can now edit another group name,

press to return to the previousmenu display, or press to exit.

1

21

3TELBK

PROGChange the Group

Name:

4

3

Register a LND number to the Center

Telephone Book(Contd):

44


0893400_09.qxd 8/3/06 10:43 AM Page 44




4. Press Soft Key (Lock).5. Using the dial pad, select the Group

number.6. If the Telephone Book is unlocked, the

display shows [LOCK TELBOOK].Enter the 4-digit password.If the Telephone Book is locked, the dis-play shows [UNLOCK TELBOOK].Enter the 4-digit password.

7. Press to return to the previous

menu display or press to exit.

1. Press .2. Enter the Lock Telephone Book service

code (contact your telephone administra-tor for this code).

3. Enter the destination extension number.4. Enter the extensions password (contact

your telephone administrator for thiscode).

Lock or Unlock aTelephone using a

service code:

3

3TELBK

PROGLock or Unlock a

Telephone to preventor allow changes:

45


0893400_09.qxd 8/3/06 10:43 AM Page 45




4. Press Soft Key (Password).5. Using the dial pad, enter the current

password (0000 by default, or contactyour telephone administrator for thiscode).

6. Enter the new 4-digit password.The display indicates NEW PASS-

WORD IS SET.

7. You can now press to return to the

previous menu display or press toexit.

4

3TELBK

PROGChange the password

a user enters tolock/unlock the

Telephone Book:

46


0893400_09.qxd 8/3/06 10:43 AM Page 46

Conference lets you add additional inside and outside callers to yourconversation. With Conference, you can set up a multiple-party tele-phone meeting without leaving the office.

In addition to Conference, there are other ways to have a telephone meet-ing. See Voice Call Conference (page 48), Meet Me Conference (page80), Meet Me Paging (page 82) and Tandem Trunking (page 133).

1. Place or answer call.

2. or (Conference).3. Place the next call.

To access the outside call, either pressor dial a trunk access code. See

Outside Calls on pages 84 and 86 formore.

If the second call to be conferenced isringing in, place the first call on hold,answer the ringing call, then follow thesteps below.

4. or (Conference).You may be able to have up to 32

callers. Repeat this step to add moreparties.

5. After adding all parties, press again to begin the Conference.

Split (separate) the Conference callsby pressing HOLD + 894.

1. to hang up.You can set up a Conference with two

outside callers and then drop out of thecall - leaving the callers talking in anUnsupervised Conference. Refer toTandem Trunking on page 133 for more.

To exit a Conference(without affecting the

other parties):

To set up aConference:

47

Conference

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With Voice Call Conference, others in your work area can easily joininto your outside calls. To initiate a Voice Call Conference, press auniquely programmed Voice Call Conference key and tell your co-workers to join the call. The system releases the privacy on the line,and other users can just press the line key to join in. The system allowseither four or eight parties maximum per Conference. Voice CallConference does not use the telephone system features to announce thecall. You just announce it "through the air" to your co-workers.In addition to Voice Call Conference, there are other ways to have a tele-phone meeting. See Conference (page 47), Meet Me Conference (page80), Meet Me Paging (page 82) and Tandem Trunking (page 133).

1. Place or answer trunk call.

2. (Voice Call Conference).3. Announce Voice Call Conference.

Just tell your co-worker's about thecall. Do not use telephone system fea-tures to announce it.

1. After Conference request, press indicated

line key ( ).

1. to hang up.To exit a Voice CallConference withoutaffecting the other

parties:

To join a Voice CallConference (if invited):

To set up a Voice CallConference with a co-worker in your imme-

diate work area:

48

Conference, Voice Call

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This feature requires either an optional NVM-Series Voice Mailsystem or an AspireMail PCB installed in the system.

While on a call, press your Record key to record the conversation inyour mailbox. Voice Mail stores the conversation like any other voicemessage. You can then save, edit or delete the recorded conversation.

For additional voice mail features, refer to page 142.

Recording Your Call

1. (Conversation Record).You hear two beeps and your Record

key flashes. The beeps periodicallyremind you that you are recording.

To record your activecall in your mailbox:

49

Conversation Record

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If you work closely with a group of co-workers, your CommunicationsManager may have programmed you into a Department Calling Group.Department Calling makes it easier for others in your company to sendcalls to your group. This is because your Department Calling Grouphas a dedicated pilot number. To get a free group member, co-workerscan just dial the pilot number instead of the group member's exten-sions. If you don't want to receive Department Calls, you can log out ofyour group. You can log back in when you again want to receive calls.

Calls into your Department Group can route in two different ways:Priority Routing and Circular Routing. With Priority Routing, incom-ing calls route to your group's highest priority extensions first.

Call

Call

Call

Priority Routing

N2IP

-11

50

Department Calling

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With Circular Routing, each call rings a new extension.

1. + Department Group pilot number.

1. + + .OR

(Department Group log out).The key lights while you are logged out.

1. + + .OR

1. (Department Group log in).The key goes out when you log back in.

To return to yourDepartment Group:

To log out of yourDepartment Group:

To call a DepartmentGroup:

Call 1

Call 2

Call 3

Call 4

Circular Routing

N2IP

-10

51

Department Calling

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If you place an Intercom call to a busy Department Group member,Department Step Calling allows you to quickly call another member inthe same group. You don't have to hang up and place another Intercomcall. You can also use Department Step Calling to cycle through themembers of a Department Group.

1. Place call to busy Department Groupmember.

ORPlace call to Department Group pilotnumber.

2. or (Step Call).3. Repeat step 2 to call other Department

Group members.

To make a Step Call:

52

Department Step Calling

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Use Dial Number Preview to preview a number in your telephone'sdisplay before you dial it out. This helps you avoid dialing errors. Forexample, if you review the previewed number and find an error, youcan cancel the number and re-enter it correctly. Dial Number Previewis available for both outside and Intercom calls.

1. Do not lift handset or press .

2. Dial the number you want to preview.If VRS is installed, you will need to

press then dial the number to bepreviewed.

3. to dial out the displayed number. Ifthe displayed number is an outside num-ber, it must contain a line access code.

OR

to cancel the number without dial-ing it out.

ORto dial out the displayed outside

number on the selected line.If your previewed outside number has

a trunk access code (e.g., 9), you canpress instead.

The system will not automaticallystrip out a trunk access code when youpress a line key.

To use Dial NumberPreview to place a

call:

53

Dial Number Preview

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When you enable Dial Pad Confirmation Tone for your extension, youhear a beep each time you press a dial pad key. This beep reminds youthat you have pressed a key. The confirmation tone is particularlyhelpful for Intercom calls and calls on Dial Pulse lines. For these typesof calls, you don't hear tones echoed back to your handset or speakerto confirm your dialing.

1. + .You hear confirmation beeps.

2. to hang up.

To enable or disableDial Pad Confirmation

Tone:

54

Dial Pad Confirmation Tone

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Use Directed Call Pickup when you need to answer a call ringinganother extension without leaving your phone. This lets you easilycover a co-worker's calls when they have to be away from their desk.

1. or .

2. .3. Dial your co-worker's extension number.

To intercept calls ring-ing a co-worker's

phone:

55

Directed Call Pickup

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If you have a Display or Super Display phone, Directory Dialingallows you to select a co-worker or outside number from a list ofnames, rather than dialing the phone number. There are four types ofDirectory Dialing:

ABBC - Company (Common) Abbreviated DialingABBG - Department (Group) Abbreviated DialingOneT - Personal Abbreviated Dialing (One-Touch Keys)EXT - Co-workers extension

Directory Dialing follows any feature restrictions that your system mayhave enabled. For example, if your extension cannot normally useCommon Abbreviated Dialing, Directory Dialing cant access it either.

1. Do not press or .2. Press the Directory Dialing Soft Key.

If you wait too long between yourselections, Directory Dialing automati-cally cancels.

3. Press the Soft Key for the DirectoryDialing type from the table below:

Directory Dialing follows any featurerestrictions that your system may haveenabled. For example, if your extensioncannot normally use CommonAbbreviated Dialing, Directory Dialingcant access it either.

ABBc = Company (CommonAbbreviated Dialing)

ABBg = Department (Group)Abbreviated Dialing

OneT = Personal AbbreviatedDialing (One-Touch Keys)

EXT = Extensions

To use DirectoryDialing from a display

keyset:

56

Directory Dialing

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57

4. Dial the first letter/number for thename/number you want to call.

For example, dial 2 for A, B, C or 2.5. Press the Down Arrow Soft Key to jump

to that section.

6. Press or to scroll through allthe names/numbers that begin with thatletter/number.

If you wait too long between yourselections, Directory Dialing automati-cally cancels.

OR

or press , or toplace the selected call.

1. Press .To cancel DirectoryDialing:

To use DirectoryDialing from a display

keyset (Contd):

Directory Dialing

0893400_09.qxd 8/3/06 10:43 AM Page 57

The keysets display provides a 3-line, 24 character per line alphanu-meric display that displays various information for the telephoneeither while on a call or while idle. You can change the contrast of thedisplay as well as the language used when displaying the prompts.

1.On an idle telephone with no BGM,

or .Pressing either volume key adjusts

the LCD display.If BGM is enabled for the phone, in

order to change the contrast, it mustfirst be disabled (CALL + 825) or it willadjust the speaker volume.

1. Press + + the lan-guage number to be displayed (00-12).

0 = Japanese 1 = English2 = German 3 = French4 = Italian 5 = Spanish6 = Dutch 7 = Portuguese8 = Norwegian 9 = Danish10 = Swedish 11 = Turkish12 = Latin American Spanish

To change the displayed language:

To adjust contrast:

58

Display Adjustment

0893400_09.qxd 8/3/06 10:43 AM Page 58

59

Do Not Disturb (DND) blocks incoming calls, Call Forwards andPaging announcements to your extension. DND permits you to workundisturbed at your desk without interruptions from your phone. Whenyou activate DND, incoming calls still flash your line keys. While inDND, you may use your phone in the normal manner for placing andprocessing calls.

There are four Do Not Disturb options:

1. Do not lift the handset.Depending on your software, you

may be able to set DND while on a callby pressing DND.

2.OR

+ .If you wait more than 10 seconds

before going to step 3, your systemautomatically enables option 3. If youalready have DND enabled, waitingmore than 10 seconds cancels it.

3. Dial the DND option code (0-4).

To activate or deacti-vate Do Not Disturb:

Do Not Disturb Options

1 Blocks your outside calls2 Blocks Paging, Intercom calls, Call

Forwards and transferred outside calls3 Blocks all calls4 Blocks Call Forwards0 Cancels Do Not Disturb

Do Not Disturb

0893400_09.qxd 8/3/06 10:43 AM Page 59

Your system may have Door Boxes. A DoorBox is a self-contained Intercom unit typi-cally used to monitor entrance doors. A vis-itor at the door can press the Door Box callbutton (like a door bell). The Door Boxthen sends chimes to certain extensions. Ifyou receive Door Box chimes, you can justlift the handset to answer them. You canthen talk to the visitor at the door.

Door Boxes come in handy at deliveryentrances. Your company doesn't have to have someone at the door tomonitor the entrance. You can just answer the Door Box instead. If thedoor has an electric strike, you can even use your telephone to releasethe door.

1. + + Door Boxnumber (1-8).

1.

1. While talking to the Door Box, press

.

To activate the DoorBox strike:

To answer a Door Boxchime:

To call a Door Box:

60

Door Box

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If you do a lot of call processing (like an operator or dispatcher), you may haveeither a 110-Button DSS Console or 24-Button Direct Line Selection (DLS)Console. The DSS Console gives you aBusy Lamp Field (BLF) and one-buttonaccess to extensions, trunks and certain system features. Use the DSS Console to help you:

Call Extensions and Door Boxes Place, answer and Transfer outside calls Make Internal or External Pages Switch the Night Service mode Activate DSS Console Alternate Answer (i.e., redirect your calls to

another DSS Console)

Your DSS Console may also have keys stored with dialing codes orProgrammable Function Key operations. This gives your DSSConsole many of the features available on One-Touch and functionkeys. Check with your Communications Manager to see if your con-sole has these functions.

1. With the 110-button console, pressEXT.1 or EXT.2 to select the range.

2. Press DSS Console key.If your call voice-announces, you can

make it ring by dialing 1. If you don'thave Handsfree, lift the handset to speak.

Extension BLFIf DSS key is . . .Extension is . . .

On Busy on a callOff IdleFlashing fast In DND

To call an extensionfrom your DSS

Console:

61

DSS Console

0893400_09.qxd 8/3/06 10:43 AM Page 61

1. Press DSS Console key assigned to out-side line.

2. Dial outside telephone number.If you don't have Handsfree, you

must lift the handset to speak.

1. Press flashing DSS Console keyassigned to outside line.

1. Press DOOR + DSS Console key forDoor Box you want to call (1-8).

If you don't have Handsfree, youmust lift the handset to talk to the DoorBox.

Door Box BLFIf DSS key is . . .Door Box is . . .

On Busy or ringing inOff Idle

To call a Door Boxfrom your DSS

Console:

To answer an outsidecall from your DSS

Console:

Outside Line BLFIf DSS key is . . .Outside line is . . .

On Busy on a callOff Idle

Flashing slowly Ringing

To place an outsidecall from your DSS

Console:

62

DSS Console

0893400_09.qxd 8/3/06 10:43 AM Page 62

1. Place or answer call.If you are on an Intercom call, press

before going to the next step.2. Press DSS Console key for extension

that will receive Transfer.You cannot Transfer to an extension

that is busy or in DND.3. (Optional) Announce call.

If the called party doesn't want the call, press flashing to retrieve it.

4. to hang up.

1. Press PAGE (for External Paging) orGROUP (for Internal Paging).

2. Press DSS Console Paging key.DSS keys 1-8 are for External Paging

zones 1-8. DSS keys 1-64 are forInternal Paging zones 1-64. (If the zoneis busy, try again later.)

If you don't have Handsfree, lift thehandset to make your announcement.

Paging BLFIf DSS key is . . . Zone is . . .

On BusyOff Idle

To make a Page usingyour DSS Console:

To Transfer a callusing your DSS

Console:

63

DSS Console

0893400_09.qxd 8/3/06 10:43 AM Page 63

1. Press Night Service key (NIGHT, DAY,BREAK or NITE 2).

1. Press ALT.You hear a short confirmation tone.If you hear a long tone, you cannot

enable Alternate Answer. Another userhas already enabled your console astheir Alternate Answer destination.

Alternate Answer BLFWhen the ALT Alternate Answer

key is . . . is . . .On EnabledOff Disabled

To activate DSSConsole Alternate

Answer:

Night Service BLFIf this key is lit . . . System in the . . .

NIGHT Night ModeDAY Day Mode

BREAK Rest ModeNITE2 Midnight Mode

Switching the NightService mode fromyour DSS Console:

64

DSS Console

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Flash allows you to access certain features of the telephone companyor PBX to which your phone system is connected. This lets you takefull advantage of whatever features the connected telephone companyor PBX offers. Flash accesses these features by momentarily interrupt-ing the loop current on your outside line. This is much like brieflypressing and then releasing the hookswitch on your telephone at home.

1.To flash the outsideline you are on:

65

Flash

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Forced Trunk Disconnect enables you to disconnect (release) anotherextension's active outside call if you need to use their line. You canthen place a call on the released line.

1. Press for the busy trunk.OR

Dial trunk access code (e.g., + trunk number).

2. .You hear confirmation beeps as the

system disconnects the line. You cannow place a call on the free line.

3. to hang up.

To disconnect a busytrunk:

C A U T I O NForced Trunk Disconnect abruptly terminates the activecall on the line. You should use this feature only in anemergency and when no other lines are available.

66

Forced Trunk Disconnect

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This feature requires the Voice Response System (VRS) providedby the DSP daughter board (DSPDB).

A General Message is a prerecorded Voice Response System (VRS)message to which you and your co-worker's can listen. This messagetypically contains important company information that all employeesshould hear.

1. Do not lift the handset or press .

2.

1. + .

2. To record, dial .OR

To listen, dial .OR

To erase, dial .If you dial 5 or 7, you can dial # to

hear the message again.If you dial 3, you can press HOLD to

cancel before going to the next step.3. to hang up.

MW flashes on each phone until theuser listens to the message.

To record, listen to orerase your General

Message:

To listen to theGeneral Message:

67

General Message

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If you frequently work together with the same people, your extensionsmay be in a Call Pickup Group. This allows you and your co-workersto use Group Call Pickup to easily answer each other's ringing calls.Group Call Pickup also helps if you frequently cover for co-workersin another Pickup Group. When a call rings one of their phones, youcan intercept it even if you don't know their extension numbers.

With Group Call Pickup, you can intercept the following types of calls: A call ringing an extension in your own Pickup Group. A call ringing an extension in another Pickup Group when you

know the group number. A call ringing an extension in another Pickup Group when you

don't know the group number.

1. + (Pickup).OR

+ .

When you don't know the Pickup GroupNumber

1. + (Pickup).OR

+ .

When you know the Pickup Group number

1. + (Pickup).OR

+ + PickupGroup number (1-9 or 01-64).

To answer a callringing a phone in

another PickupGroup:

To answer a call ring-ing another phone in

your Pickup Group:

68

Group Call Pickup

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Use Group Listen when you want others in your office to listen in onyour call. While you talk on the handset, your caller's voice broadcastsover your telephone's speaker. Group Listen automatically turns yourHandsfree microphone off so your caller cannot hear the conversationin your office.

1. Place or answer call using the handset.

2. twice (but do not hang up).SPK flashes slowly.You can talk to the caller through

your handset. Your co-workers hearyour caller's voice over your phone'sspeaker.

When you press SPK once, you turnyour Speakerphone on and your handsetoff. The second press turns on GroupListen.

1.You must have a speakerphone for

Handsfree operation.

1. Do not hang up + Press flashing .You can talk to your caller over your

handset. Your co-workers can no longerhear your caller's voice.

To cancel GroupListen (without hang-

ing up your call):

To talk Handsfreeafter initiating Group

Listen:

To initiate GroupListen:

69

Group Listen

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When it's inconvenient to hold the handset, you can use the speakerand microphone in your telephone and talk Handsfree instead.Handsfree is great when you don't have a free hand for the phone.(For example, you may want to enter data at a computer terminalwhile talking to a customer on the phone.)

There are three types of Handsfree operation:

1. or or .2. Place call.3. Speak toward phone when called party

answers.

1. and hang up the handset.

2. to hang up when you are done.

1.To change aHandsfree call into a

handset call:

To change a handsetcall into a Handsfree

call:

To talk Handsfree:

Handsfree You can place and answer calls by pressingSPK instead of using the handset. You musthave a Speakerphone to have Handsfree.Check with your Communications Manager.

Automatic You can press a line or line appearance keyHandsfree without first lifting the handset or pressing

SPK. Your Communications Manager mayhave enabled this option for you.

Monitor You can place a call without lifting the handset,but you must lift the handset to speak. Youalways have this option - regardless of the typeof phone you have or how your system is set up.

70

Handsfree and Monitor

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To get even more freedom and convenience than with Handsfree, pur-chase a Headset and connect it to your telephone. In addition to hav-ing your hands free for other work, you'll have privacy on a call that isnot available with Handsfree. With a Headset installed, either thehandset or Headset can be used for calls.

1. Plug in the headset into the headset jackon the bottom of the phone.

1. Press (Headset) then press to make an outside call.

OR Press (Headset) to get Intercomdial tone.

ORIf on a call, (Headset) to hangup.

The headset key lights whenyou enable the headset mode.

You can still receive and respond tovoice-announced Intercom calls with aheadset connected to the phone.

To use the headset:

To enable the headset:

71

Headset Operation

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Don't place your handset down on the desk when you need your callerto wait, use Hold instead. Hold places your call in a temporary waitingstate until you can get back to it. While the call waits, you can processcalls or use other features. And don't worry if you forget about the calland leave it on Hold too long - it will recall back to you.

Your telephone system provides four types of Hold (see the chart below).Your Communications Manager can tell you which types you can use.

System Hold

1. The or key flashes

slowly while on Hold; flashes fast whenrecalling.

To place an outsidecall on System Hold:

System Hold For your normal calls . . . When you place an outside call on System Hold,it flashes your line key and the line keys on yourco-worker's phones as well. Either you or anoth-er co-worker can pick up the call on Hold.

Exclusive For high priority calls . . . Hold After you place an outside call on Exclusive Hold,

it flashes your line key but looks busy to your co-workers. Only you can pick up the call from Hold.

Group Hold Put calls on Hold for your Department Group . . .If you are a member of a Department CallingGroup, you can use Group Hold. When youplace an outside call on Group Hold, only youand the members of your Department CallingGroup can pick it up.

Intercom Hold While talking to a co-worker . . .Intercom calls can also go on Hold. However,the Intercom call on Hold stays on your phone.Another extension user cannot pick it up.

72

Hold

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1. Pressing flashing .

Exclusive Hold

1. (Exclusive Hold).The key flashes fast while on

Hold; flashes slowly when recalling.

1. Pressing flashing .

Group Hold

1. + + to hangup.

1. + .

Intercom Hold

1. + to hang up.

1. + .To pick up anIntercom call from

Hold:

To place an Intercomcall on Hold:

To pick up a call onGroup Hold:

To place a call onHold so anyone in

your group can pick it up:

To pick up an outsidecall on Exclusive Hold:

To place an outsidecall on Exclusive Hold:

To pick up an outsidecall on System Hold:

73

Hold

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When you need one-button calling and Transfer to a co-worker, useHotline. You'll find Hotline to be a great convenience if there is some-one in your company with whom you work closely (such as your busi-ness partner). You and your partner can call or Transfer calls to eachother just by pressing a single key.Your Hotline key shows the status of your Partner's extension:

1. (Hotline).Optionally lift the handset.

1. (Hotline) + Announce call andhang up.

OR(Hotline) + Hang up to have

your call wait at your Hotline partnerunannounced.

If unanswered, the call recalls to you.

1. If you hear two beeps, speak toward thephone.

ORIf your telephone rings, or .

To answer a call fromyour Hotline partner:

To Transfer your out-side call to yourHotline partner:

To place a call to yourHotline partner:

When the key is . . . Your partner's phone is . . .

Off IdleOn Busy or ringing

Documents

NEC Aspire Multi-Button User Guide