NDM Broker Guide 08.09myndm.net/wp-content/uploads/NDM-Wholesale_Broker_Guide.pdfPage | 4 NDM Broker Guide 08.09.19 GETTING STARTED You’re approved, what’s next? CREDIT REPORT

Page | 2 NDM Broker Guide 08.09.19

TABLE OF CONTENTS

IMPORTANT INFORMATION ........................................................................................................................................................................... 3

CONTACTS ....................................................................................................................................................................................................... 3

WEBSITE INFO ................................................................................................................................................................................................. 3

MORTGAGEE CLAUSE (LOSS PAYEE) .............................................................................................................................................................. 3

NDM ID NUMBERS .......................................................................................................................................................................................... 3

BUSINESS DAY ................................................................................................................................................................................................. 3

GETTING STARTED ............................................................................................................................................................................................ 4

CREDIT REPORT ............................................................................................................................................................................................... 4

APPRAISAL INFORMATION & AMC SET-UP ................................................................................................................................................... 4

DU/LP/VA SPONSORSHIP ............................................................................................................................................................................... 5

BROKER COMP CHANGE ................................................................................................................................................................................ 5

NDM LENDER FEES ......................................................................................................................................................................................... 5

PRIVATE MORTGAGE INSURANCE ................................................................................................................................................................. 5

LOAN ESTIMATE AND INITIAL DISCLOSURES ............................................................................................................................................... 6

LENDER DISCLOSED ........................................................................................................................................................................................ 6

BROKER DISCLOSED ........................................................................................................................................................................................ 6

E-CONSENT & E-SIGNING ............................................................................................................................................................................... 7

Part 1: e-Consent ....................................................................................................................................................................................... 7

part 2: e-Signing ......................................................................................................................................................................................... 8

ECONSENT AND DISCLOSURES RECEIVED? ................................................................................................................................................. 10

COPIES OF DISCLOSURES .............................................................................................................................................................................. 10

SUBMITTING THE LOAN ................................................................................................................................................................................. 11

CREDENTIALS ................................................................................................................................................................................................ 11

INITIAL SUBMISSION PACKAGE PREP .......................................................................................................................................................... 11

REGISTERING AND SUBMITTING .................................................................................................................................................................. 11

Portal Login: ............................................................................................................................................................................................. 11

Register A Loan: ....................................................................................................................................................................................... 12

Select Product & Pricing: ......................................................................................................................................................................... 14

Ordering/Reissue Credit Report: ............................................................................................................................................................. 17

Ordering DU/LP: ....................................................................................................................................................................................... 18

Upload Submission Package: ................................................................................................................................................................... 19

Submit Loan: ............................................................................................................................................................................................ 19

What To Expect After Submission: ......................................................................................................................................................... 19

LOCK POLICY AND PROCEDURES .................................................................................................................................................................. 20

LOCK DESK HOURS ........................................................................................................................................................................................ 20

LOCKING – HOW AND WHEN? ..................................................................................................................................................................... 20

CHANGES ....................................................................................................................................................................................................... 20

STATUS OF LOCKS AND REQUESTS .............................................................................................................................................................. 21

WORKING WITH THE LOAN ........................................................................................................................................................................... 22

UNDERWRITING DECISION ........................................................................................................................................................................... 22

UPLOADING AND SUBMITTING CONDITIONS ............................................................................................................................................. 22

CHANGE OF CIRCUMSTANCE ....................................................................................................................................................................... 23

CANCEL OR WITHDRAW LOAN .................................................................................................................................................................... 23

CLOSING (CD AND LOAN DOCS) ................................................................................................................................................................... 24

CLOSING DISCLOSURE .................................................................................................................................................................................. 24

CLOSING DISCLOSURE TIMING .................................................................................................................................................................... 24

DOC REQUEST ............................................................................................................................................................................................... 25

DOCS BACK .................................................................................................................................................................................................... 26

AFTER FUNDING ........................................................................................................................................................................................... 26


IMPORTANT INFORMATION

CONTACTS

Account Executive: Account Manager:

Phone: Phone:

Email: Email:

FHA Inbox: [email protected] FHA Case number requests

Broker Approval Desk: [email protected] Comp changes, DU/LP/VA Sponsorships, Annual Renewal

Lock Desk: [email protected] Lock Desk hours 7:30AM to 5:00PM PST (Online 7:00PM)

Tech Support: [email protected] Loan Manager and Website issues

Servicing Dept: [email protected] (855) 447-7212 Borrower payment questions

WEBSITE INFO

NATIONS DIRECT WHOLESALE WEBSITE:

http://myndm.com/wholesale/

RESOURCES: (Training Materials, Forms, & Documents)

http://myndm.com/wholesale/resources/

PRODUCTS: (Matrices and Guidelines )

http://myndm.com/products/

LOAN MANAGER: (Broker Portal to Submit, Price, Lock and Monitor your pipeline)

https://2131936492.encompasstpoconnect.com/#/content/login or by clicking on LOGIN from our Company site

MORTGAGEE CLAUSE (LOSS PAYEE)

Nations Direct Mortgage LLC, ISAOA

5 Hutton Centre Drive Suite 200

Santa Ana, CA 92707

NDM ID NUMBERS

FHA Sponsor ID: 2531000004 DU Servicer ID: 28274

VA ID: 902580-00-00 LP Servicer ID: 167749

BUSINESS DAY

Items need to be received by 3:00pm PST to be considered “same day” or is considered received next business day.

mailto:[email protected]





http://myndm.com/wholesale/

http://myndm.com/wholesale/resources/

http://myndm.com/products/

https://2131936492.encompasstpoconnect.com/#/content/login


GETTING STARTED You’re approved, what’s next?

CREDIT REPORT

Before you start ordering credit reports, let’s make sure your Credit Vendor is approved with us. You can find the latest

list on NDM's Approved Credit Vendor List.

This allows us to easily re-issue credit, run DU, and LP using these credit reports from these vendors.

APPRAISAL INFORMATION & AMC SET-UP

Nations Direct Mortgage works with multiple Appraisal Management Companies (AMCs) throughout the country in

order to provide the best local appraisal services. We will assign you an AMC and once assigned, you can create your

own account and password from the Login page on the AMC’s website.

If you don’t know which AMC you are assigned to or you wish to request a different AMC, please contact your Account

Executive or Lending Engagement Manager.

VA Appraisals are ordered directly with VA through their portal if you have access. If not, you can submit payment to

NDM through PayPal (PayPal Instructions) or mail in a check, be sure to specify loan number.

FAQ’s

Question: When can I order an Appraisal?

Answer: Broker paid can be ordered immediately and can be reimbursed through closing once the borrower(s)

receives the LE and executes the Intent to proceed. Borrower paid can be ordered once borrower(s)

receive the LE and have executed the Intent to Proceed.

Question: How much do I disclose or request for the Appraisal fee on the Loan Estimate?

Answer: Most AMCs will have their own fee grid or you can request a quote. For VA Loans, please use the VA

Appraisal Fee Schedule (VA Fee Schedule). Remember this is a zero tolerance fee!

Question: Are Transferred Appraisals accepted?

Answer: Yes (except on Jumbos), with the following items:

1. Original colored Appraisal

2. HVCC/AIR cert

3. Invoice

4. SSRs

5. Appraisal Transfer letter or FHA Case Transfer

Question: I’ve received the Appraisal, now what?

Answer: Upload the Appraisal to Loan Manager and notify your Account Manager that the Appraisal has been

received and uploaded by clicking on that “Notify Lender” button in Loan Manager.

Question: Appraisal came back and was subject to. How do we get the additional Appraisal product fee disclosed?

Answer: Request a COC for the additional Appraisal product fees through Loan Manager. Remember, this needs

to be re-disclosed within 3 days of receiving the Appraisal or it will be a cost to cure

http://myndm.com/wp-content/uploads/2012/10/Form-Approved-Credit-Provider.pdf

http://myndm.com/wp-content/uploads/Paypal%20Instructions(new).pdf

https://www.benefits.va.gov/HOMELOANS/appraiser_fee_schedule.asp


DU/LP/VA SPONSORSHIP

DU/LP Sponsorship:

Fannie Mae and Freddie Mac requires Brokers (you) to request DU/LP Sponsorship to the Lender (us). You can make

these requests through each of these websites and our Broker Approval Desk will review and approve the request

within 1 business day.

DU Sponsorship: https://www.fanniemae.com/singlefamily/desktop-originator#

LP Sponsorship: https://sso.freddiemac.com/eai-jct/com.ibm.tivoli.sms.cda.app/cda.jsp

VA Sponsorship:

If you wish to do VA loans you will need to request or renew to be approved to be a VA Authorized Agent for Nations

Direct. Please complete our VA form and submit a check.

VA Authorized Agent Sponsorship Form: http://myndm.com/wp-content/uploads/2013/04/Form-VA-Sponsorship.pdf

Check made payable: Department of Veterans Affairs

Send Form and Check to: Nations Direct Mortgage

Attention: Broker Administration

5 Hutton Center Dr., Suite 200

Santa Ana, CA 92707

BROKER COMP CHANGE

Compensation plan selection can be changed once each month, any changes will not affect loans already in process.

New comp plans will become effective the first business day of the following month following the request/approval.

Compensation Form can be found on our Wholesale site – Resources – Forms & Documents - General Forms &

Documents OR Here: Compensation Election Form

Submit request to [email protected]

NDM LENDER FEES

Our fees vary by product and state. Please refer to our Fee Schedule, especially if the initial Loan Estimate is Broker

Disclosed!

NDM’s Fee Schedule can be found on the Wholesale site – Resources – General Forms & Documents OR

Here: NDM Fee Schedule

PRIVATE MORTGAGE INSURANCE

Vendors: MGIC (Preferred) and Arch MI

Borrower paid Rate Quote (MGIC): https://www.mgic.com/ratefinder/

Lender paid Rate Quote: Use Nations Direct Rate Sheet under “MYNDM LINKS”

https://www.fanniemae.com/singlefamily/desktop-originator

https://sso.freddiemac.com/eai-jct/com.ibm.tivoli.sms.cda.app/cda.jsp

http://myndm.com/wp-content/uploads/2013/04/Form-VA-Sponsorship.pdf

http://myndm.com/wp-content/uploads/2012/10/Form-CompensationElection.pdf


http://myndm.com/wp-content/uploads/Doc-NDMFeeSchedule.pdf

https://www.mgic.com/ratefinder/


LOAN ESTIMATE AND INITIAL DISCLOSURES You’ve made contact with A.L.I.E.N.S.

You received the 6 pieces of information that will trigger the application date and now we have 3 business days to

disclose the initial disclosures to the borrower. Let’s get disclosing, we offer 2 options.

A: Address

L: Loan Amount

I: Income

E: Estimated Property Value

N: Name(s)

S: Social Security Number

LENDER DISCLOSED

Step 1. Submit a loan

The loan can either be a Full Submission or a Disclosure Only Request Submission (Please refer to Submission

Requirement Section for minimum requirements). When registering the loan, select “Lender Disclosed”.

Step 2. Initial Loan Estimate is generated

Nations Direct will generate a Loan Estimate using the fees listed on the Broker Fee Sheet that you provided.

Step 3. E-Consent sent to the borrower(s)

Nations Direct will request an E-consent to the borrower(s) email address. If they accept, this will allow the

borrower(s) to receive and acknowledge disclosures electronically. If not, we will snail mail and accept wet

signatures.

Step 3. Initial Disclosures are sent to borrower(s)

Borrower will be sent initial disclosures either electronically to be e-sign or mailed. Remember the Intent to

Proceed (ITP) is part of the initial disclosure package and needs to be signed before paying for the appraisal and

any other services! So plan accordingly.

BROKER DISCLOSED

Step 1. Broker (you) disclose the Initial Loan Estimate (**Do not disclose with any Lender name or Loan number)

You will disclose the initial loan estimate and provide that in the submission package including additional broker

required disclosures required by Program or State. (Please refer to Submission Requirement Section for list).

Step 2. Submit the loan

When ready to send us the loan, register and submit the loan in Loan Manager. Select “Broker Disclosed” when

registering the loan.

Step 3. E-Consent sent to borrower(s)

Nations Direct will request an E-consent to the borrower(s) email address. If they accept, this will allow the

borrower(s) to receive and acknowledge any future disclosures electronically. If not, we will snail mail and

accept wet signatures.

Step 4. Initial Disclosures are sent to borrower(s)

Borrower will be sent initial disclosures (No Loan Estimate) either electronically to be e-sign or mailed.


E-CONSENT & E-SIGNING (Some phones and tablets may not be compatible, please use desktop or laptop)

To ensure a quick and efficient experience, we are able to send mortgage disclosures electronically through a secure

website which requires the borrower’s consent to do business electronically. If consent is not received, documents will

be mailed out. For a more detail step by step instructions please see: E-Consent & E-Signing Process

PART 1: E-CONSENT

STEP 1. Creating/Activating Account An email will be sent from: <[email protected]> Subject line: “Electronic Signature Consent for Loan Documents” In the body of the email, there will be a link “Click here to visit the website”. It will take them to a webpage where they will be able to create their account.

Enter “Subject Property Street Number” Fill in First name, Last name and Password Click on “Create New Account” Note: If borrowers have an existing web center account, they will use that password. If they forgot their password (because who actually remembers these things), they will be able to reset password by clicking on the “Forgot Password” link. The login is always the email address.

Once the account is created, another email will be sent to now activate the account. “Click here to activate this account”

Then they will enter password and hit “Activate New Account”

http://myndm.com/wp-content/uploads/E-Consent%20and%20Disclosure%20E-Sign%20Process.pdf


STEP 2. E-Consenting In the Electronic Signature Consent for Loan Documents section Click on “View” next to the name.

The “Agree to receive disclosure electronically form” will open. Review the statement and at the bottom of the document, click either: “I Agree” or “I Do Not Agree” If AGREED, the eConsent has been completed and the borrower(s) are now ready to E-Sign their disclosures!

PART 2: E-SIGNING

STEP 1. RECEIVING AND LOGIN An email will be sent from: <[email protected]> to notify that there are loan disclosures available. Subject: “New Loan Disclosures: Immediate Action Requested to expedite your Home Loan” In body of email, click the link: “Click here to visit the website”

Borrower(s) will be redirected to the secure website to enter email address and password. If they forgot their password, can reset password by clicking on the “Forgot Password” link.


STEP 2. REVIEWING/SIGNING In the middle of the page please click on the “New Loan Disclosures: Immediate Action Requested to expedite your Home Loan Application Request”. It will open up and you will see the list of disclosures that will need to be reviewed and/or eSigned. Below the Disclosure list you will find a box labeled “eSign Documents”. Click the “eSign” button in the lower right corner of this box.

To verify identity, you will be asked to answer some security questions taken from your loan application Please answer and click the “Next” button

Review each document and click the “Sign Here” tab (signature point) to sign. Click next to go to next document. Once all required signatures are done, click “Finish” button. CONGRATULATIONS! You’ve successfully finished eSigning.


ECONSENT AND DISCLOSURES RECEIVED?

In the Loan Manager Portal, you are able to view important dates. You can see if the eConsent was completed, when

any disclosures were sent and if they were received.

COPIES OF DISCLOSURES

Need a copy of the Initial Disclosures and Loan Estimate? You can retrieve them in the Documents Area. Just scroll

down till you find the LE bucket and expand. You will be able to view and save by clicking on the Download button.

The info can be found

under “Disclosure

Tracking”

The disclosures can

be found in the

“Documents” area

To save a copy of the

document, hit the

“DOWNLOAD” button


SUBMITTING THE LOAN

CREDENTIALS

You should have received an email with your credentials for the Loan Manager Portal. If you are having issues or need

assistance logging in, contact your designated Company Administrator, NDM Lending Engagement Manager or NDM

Help Desk and we will hook you up! If you forgot your password, click on “Forgot Password” and a link will be sent to

you.

INITIAL SUBMISSION PACKAGE PREP

All submissions first go through our Set-up Department to intake and to verify the loan is complete to send to

Underwriting. The submission checklist can be found on Wholesale site – Resources – General Forms & Documents OR

Here: Loan Submission Checklist

It will provide you with the items needed for each of Submission type.

Types of Submission packages:

1. Lender Disclosed – Disclosure Only Submission:

1003 & Addendum, if applicable, signed by Loan Officer (dated within 1 business day)

SSPL (Settlement Service Provider List)

IFW (Itemized Fee Worksheet)

Borrower Credit Authorization & Certification

2. Lender Disclosed Full Submission

3. Broker Disclosed Submission

REGISTERING AND SUBMITTING

PORTAL LOGIN:

Our Loan Manager Portal can be accessed by going directly to the site with this link

https://2131936492.encompasstpoconnect.com OR by clicking on “LOGIN” on our Wholesale Website.

http://myndm.com/wp-content/uploads/2019/06/NDM%20Sub%20Form_New_Checklist.pdf

https://2131936492.encompasstpoconnect.com/


Once logged in, you will be able to select from these options:

REGISTER A LOAN:

Step 1. Click on “ADD NEW LOAN” option

Step 3. Choose if the initial disclosures are going to be Broker Disclosed or Lender Disclosed and hit “NEXT”

Flyers and

sign up for

email

marketing

Quick links

to products,

forms, and

other

resources

Run product

& pricing

scenarios

thru OB

Add,

Register,

and Submit

a new loan

View your

loans, check

loan status,

and work on

loans

Step 2. Select Loan Officer and Processor

from Drop-Down and click “NEXT”.

Note: If name is not available, credentials

need to be added.


Step 4. Import/Upload Loan 3.2 File

Step 5. Confirm data in 1003 section and hit “SAVE” – Loan is now REGISTERED

Use Browse or

Drag/Drop 3.2 file

With 3.2 file displaying

click “NEXT”

If successfully registered, a loan

number will be generated


SELECT PRODUCT & PRICING:

Step 1. To pick program click on “PRODUCT PRICING & LOCK” on Left menu and then “SEARCH PRODUCT & PRICING”

Step 2. Review and enter all fields. Fields marked with a red asterisk (*) are required.

Note: Credit Score and Rate needs to be entered

Step 3. When all required fields are entered, you will

be able to hit the “SEARCH PRODUCT & PRICING”


Step 5 ½. If Loan Type selected is Non-Conforming (NON-QM),

need to select/enter options in this section.

Step 6. When everything is completed, hit “SUBMIT”

Step 5. Confirm and select the product search options:

Example: Loan Type, Loan Terms, Fixed/ARM, Rate, Lock Period, MI, IO

Step 4. Review and Confirm/Revise information


Search results will come up with Eligible and Ineligible products.

Hit “REVISE SEARCH” to edit loan parameters

Hit “SHOW” to see details for the rate/price or to see why product is ineligible.

Note: If after lock hours, the products will read EXPIRED

Step 7. Select a product and review Pricing, Adjustments and Notes/Advisories

Step 8. To make your Program/Price selection, hit the Blue lock icon.


Step 8. Register or Request Lock. Note: Does not need to be locked at submission.

ORDERING/REISSUE CREDIT REPORT:

Step 1. Access Order Credit report screen under Loan Actions menu located on the left side

Note: If Liabilities were already inputted during 3.2 Upload, DON’T import liabilities from Credit Report, it’ll duplicate.

If you hit “REGISTER” the loan will be updated and lock will be floating.

If you hit “REQUEST LOCK” NDM’s lock desk will review request and confirm.

Step 2. Choose the approved credit vendor from dropdown.

Note: If loan has separate borrowers, credit must be

ordered separately.

“Select Borrower Pair” to toggle between borrowers

Step 3. Select report type. If a reissue, add

“REFERENCE NUMBER”

Step 4. Enter Approved Credit Vendor’s Username, Password and Client ID.


ORDERING DU/LP:

After completing the 1003 you can submit your loan for Fannie Mae Desktop Underwriting (DU) or Freddie Mac Loan

Product Advisor (LPA).

Fannie Mae Desktop Underwriting (DU):

Freddie Mac Loan Product Advisor (LPA):

Note: If Liabilities were already

inputted during 3.2 Upload, do

NOT import liabilities from Credit

Report. It’ll duplicate

Step 4. Hit

“ORDER LPA”

Step 1. Click “ORDER DU”

section under Loan Actions

Step 2. Complete info. If credit was already ordered, info will be populated

Step 3. Hit “ORDER DU” button

Step 1. Click “ORDER LPA”

section under Loan Actions Step 2. Confirm and/or enter data

Step 3. Complete info. If credit was

already ordered, info will be

populated. If not, “ORDER CREDIT”


UPLOAD SUBMISSION PACKAGE:

Step 1. Use the Submission checklist to create a submission package.

SUBMIT LOAN:

WHAT TO EXPECT AFTER SUBMISSION:

After you have submitted your loan, it will go to the set up department. If the file is complete and ready for UW, you will be notified via email that the loan has been placed in line for Underwriting.

Note: “SUBMISSION PKG”

Can be 1 file (200 MB max) or individual files.

Step 2. Go to “DOCUMENTS” Section

Step 3. UPLOAD HERE:

Step 5. Error message if any

required fields are missing.

Step 6. Hit “UPDATE” to continue

Step 7. Click “CONTINUE”

to Submit loan

Step 8. Loan has been successfully submitted!

“SUBMISSION OVERVIEW” will show status and date

Step 4. Go to “SUBMIT LOAN”

under Loan Actions.


LOCK POLICY AND PROCEDURES

Daily Rates are sent out every morning. If you would like to receive, the quickest way is to request online at

http://myndm.com/get-rates/ or you can request through your Account Executive.

For NDM’s official and more in-depth Rate Lock Policies and Procedures, they can be found on the

Wholesale site – Resources – Forms & Documents – Policies & Procedures – Lock Policy or Lock Policy (Non-Agency) OR

Here: Lock Policy (Agency) or Lock Policy (Non-Agency)

LOCK DESK HOURS

You will not be able to lock online after these hours and will be subject to next day’s pricing. Any extension requests

that come in after 4:00 PM PST will be considered received next day.

PROGRAM TYPE HOURS

Agency Conforming and Government Programs 7:30 AM to 7:00 PM PST (Excluding weekends & Holidays)

Non-QM and Jumbo Programs 7:30 AM to 4:00 PM PST (Excluding weekends & Holidays)

LOCKING – HOW AND WHEN?

HOW:

Through Optimal Blue (OB) which can be accessed through the Loan Manager Portal. For instructions see Product &

Pricing in Submitting the Loan section in this guide.

WHEN:

AGENCY CONFORMING & GOVERNMENT LOANS – Loans can be locked as soon as the loan is registered and a loan

number is generated. However a complete submission package must be submitted by the 10th calendar day from the

initial lock date (including the day of the lock). If not, loans will be unlocked and subject to worst case pricing.

NON-QM AND JUMBO LOANS – Can be locked once the loan is in an Approved Status and currently not suspended.

CHANGES

Any changes to the lock needs to be directed to your Account Manager. They will notify the lock desk and once

approved, lock desk will provide a confirmation. Be warned, changes can be subject to pricing adjustments or worse

case pricing.

Once a loan has been underwritten, any critical changes to the loan parameter which includes the program, loan

amount, LTV, appraised value, loan purpose, and FICO will need to be reviewed then re-approved by the underwriter

before lock desk can update the lock. Additional documents may need to be provided.

http://myndm.com/get-rates/

http://myndm.com/wp-content/uploads/2013/02/Doc-NDMLockPolicy.pdf

http://myndm.com/wp-content/uploads/NDM_Non-Agency_Lock_Policy.pdf


STATUS OF LOCKS AND REQUESTS

Check status by viewing the pipeline or going into the loan summary page in the Loan Manager Portal.

PIPELINE:

LOAN SUMMARY:

EXPIRATIONS & EXTENSIONS

For Lock expirations that fall on a Saturday, Sunday or Holiday, the lock will expire the following business day.

Funding and extension requests need to be completed prior to lock expiration. Extensions require to be requested by 4:00 PM PST the day of lock expiration.

To request you can email [email protected] and please include Loan Number in the subject field of the email.

PROGRAMS FEES NOTES

Agency Conforming & Government < 2 requests: 1.5 bps per day > 3 requests: 2.5 bps per day

Extension periods and Fees are based on the number of requests and days. New expiration date needs to fall on a business day.

Non- QM

5 days: 0.075% 10 days: 0.250% 15 days: 0.375% 30 days: 0.450%

A loan may only be extended twice.

Premier Jumbo Direct

5 days: 0.125% 10 days: 0.250% 15 days: 0.375% 20 days: 0.500%

Jumbo Direct 0.0125% per day

(5/15/30 days)

There are no limit to the # of extension requests per loan file as long as the total number of days requested does not exceed the 30-day max.



WORKING WITH THE LOAN

UNDERWRITING DECISION

Once your loan is reviewed by the Underwriter, an email will be sent out to all parties with the decision. You can

always see outstanding conditions in the Loan Manager Portal under “CONDITIONS” or grab a copy of the UW decision

in the “DOCUMENTS” area, just scroll down and look for “Loan Decision”.

UPLOADING AND SUBMITTING CONDITIONS

Go to “DOCUMENTS” section and then upload conditions either separately or in one file into the “UNASSIGNED” area.

Conditions pop up will appear, CLICK on the conditions that you have provided and hit “NOTIFY LENDER” so that we know that there are conditions to review and then you can email your Account Manager to let them know.

IMPORTANT: Must hit “NOTIFY LENDER” for conditions to be reviewed.

You will get a confirmation!

Go to “DOCUMENTS” and then scroll

down till you see “Loan Decision”

To save a copy of the approval

or any other document, hit the

“DOWNLOAD” button


CHANGE OF CIRCUMSTANCE

If your loan requires changes, let us know by submitting a Change of Circumstance request right from the Loan

Manager Portal!

CANCEL OR WITHDRAW LOAN

On the left hand side under “LOAN ACTIONS” hit the “WITHDRAW LOAN” button. A pop-up come up where then the

system will have you click “CONTINUE” to confirm.

Step 1. Click “CHANGE

OF CIRCUMSTANCE”

Step 2.

Select from DROPDOWN what type of change Any DETAILS DISCLOSURE REASONS

Step 3. “REQUEST CHANGE”!


CLOSING (CD AND LOAN DOCS)

CLOSING DISCLOSURE

The initial CD and Loan Docs are ordered as soon as the loan is issued a “Clear to Close” (CTC). However an initial CD

can be disclosed as soon as the following requirements are met. You can work with your Account Manager to

coordinate and request.

Loan is locked and good through funding date

Initial Underwriting Approval (Cannot be in suspended status)

Copy of Appraisal and Invoice

Settlement Statement with final terms and fees along with all 3rd party invoices

Final Vesting

Any Non-Borrower/Title Only name and contact info

TRANSACTION TYPE PERSONS REQUIRED TO RECEIVE CD Purchase All borrowers on the loan

Refinance Each borrower on the loan and person on title (regardless if they are on the loan or not)

CLOSING DISCLOSURE TIMING

LE – Loan Estimate

CD – Closing Disclosure

Received – See Delivery Method/Acknowledgment chart below

Consummation – The date the Loan Documents are signed

The Final Revised LE must be received by the borrower 4 business days prior to consummation and 1 business day prior

to Initial CD.

The initial or any Final Revised CD that requires a new waiting period needs to be received by borrower 3 business days

prior to Consummation.

The waiting period of 3 business days will start over if a Revised CD is provided due to: a) Change in APR of more than a

0.125% b) Change in Loan product or Term c) If a prepayment penalty has been added.

DELIVERY METHOD ACKNOWLEDGEMENT (“RECEIVED”) NOTES Electronic Delivery E-Signed eConsents are require for EACH

borrower prior to sending disclosures electronically

Mail 3 Business days after LE/CD are place in the mail

If eConsent is not signed, disclosures will automatically be mailed

In-Person The date the LE/CD are signed These are considered “Live Signatures”. Please send over to your Account Manager and Closing Team


DOC REQUEST

Congratulations! Your loan has now been Clear to Close and ready for Docs! One of the Prior to Doc conditions was for

the Doc Request Form. This form can be found on our Wholesale Site – Resources – Forms & Documents – General

Forms & Documents – Doc Order OR here: Doc Order Form

Complete this form accurately in order to ensure a smooth closing and no last minute delays. If you have any questions

on how, please reach out to your Account Manager and they will be able happy to assist.

Below are highlighted areas that can commonly cause delay:

http://myndm.com/wp-content/uploads/2012/10/Form-DocOrder.pdf?key=221:27:53%20PM


DOCS BACK

When Signed Docs are received you get an automated email stating that docs are back and in line for review. A Funder

will reach out with a Prior to Funding condition list. We do encourage a copy of scanned docs to provided prior to

originals being received and settlement agents can send those to [email protected].

Funding Cut-off is 2:00 PM PST so plan accordingly!

AFTER FUNDING

Dovenmuehle Mortgage, Inc. is our servicer. If your borrower has any questions regarding their payment letter,

payments, impound accounts, etc., they can reach out to our Servicing department: [email protected]

The borrower can also contact DMI directly:

Customer Service (800) 669-4268

Dovenmuehle Mortgage, Inc.

1 Corporate Drive

Suite 360

Lake Zurich, IL 60047

The borrower can register for an online account by going to www.nationsdirectmortgage.com and “Need to make a

payment?”. Next to register hit REGISTRATION. They will need their Mortgage Number which is their loan number.

Thank you for choosing Nations Direct Mortgage! If you require additional information that is not outlined in this

guide, you can access our training materials and processes on our Wholesale Site under Resources and of course by

reaching out to us.

We look forward to doing business with you.



http://www.nationsdirectmortgage.com/