Calls*: 985Call Records: 725*includes follow-up, advocacy and crisis

Public Database Visits*: 229Number of Visitors*: 209*includes use of the NC 2-1-1 iPhone app

Top Caller Needs Welcome McDowell County!

Referral: assessing the needs of callers and identifying appropriate resourcesInformation: responding to specific inquiries about human servicesContract: providing services to callers via contracts with outside agenciesAdvocacy: taking steps on behalf of callers to overcome barriers to servicesCrisis: performing crisis intervention to ensure the safety of callers or others

1%

Call Types

Top Needs by Financial Request

Financial CallsHousing Expense $7,945 60

Utility Service Expense $5,071 98Medical Care $2,500 11Utility Deposit $189 11

Top Five Unmet Needs

• General Dentistry

• Home Rental Listings

• Housing Expense

• Section 8 Housing Choice Vouchers

• Christmas Programs

33%

Housing and Utilities

6%

Individual, Family and Community Support

13%

Health Care

8%

Legal, Consumer and Public Safety Services

6%

Mental Health and Addictions

8%

Food/Meals

5%

Income Support andAssistance

5%

Clothing, Personal andHousehold Needs

2%

Transportation

4%

Other Government and Economic Services

2%

Information Services

3%

Education

1%

Volunteers and Donations

4%

Employment

1%

Arts, Culture and Recreation

<1%

Disaster Services

Volume of Service

61%

37%

>1%4%

2-1-1 in mcdowell county 2012 results

Help starts here.

DIAL

free / confidential

24 hours / 7 days a week / any language

McDowell County residents have a new way to find help! 2-1-1 service to McDowell County began July 1, 2012. There have been some great successes just in the first 6 months of service delivery. More than 200 nonprofit and public service programs are listed in the community resource database. 2-1-1 has already linked nearly 1,000 people in McDowell County with resources, whether through the 2-1-1 phone line or via the online database.

2-1-1 caller stories

2-1-1 by the numbers

connect with 2-1-1

what 2-1-1 callers are saying

Jennifer and her two young children needed help with food and transportation after leaving an abusive situation.

Gerald needed a consumer advocate to help him navigate a benefits program for older adults.

Virginia needed specialized medical therapy for a family member with developmental disabilities.

Jason needed a job training program for young adults.

Help started with 2-1-1. Jennifer, Gerald, Virginia and Jason dialed 2-1-1 to connect to a network of services.

2-1-1 was there for them, providing hope, help, and support when they needed it most.

If the backbone of our service is our comprehensive database and wide array of technological avenues to connect to it, then the heart is the human connections we develop through our caring, highly trained, referral specialists.

We asked our callers what they thought of 2-1-1, and here’s what they said:

2-1-1...•points me in the right direction.•has that personal touch.•helps me find the resources I need.•has the latest information.•provides options for finding help.•is the place to turn when searching for services.

92percent of callers stating they learned new information about

community resources by calling 2-1-1

quality and performance

28 quality standards in 2-1-1’s accreditation

84percent of calls answered within 30 seconds or less

92 percent of service providers stating they are better able to address client needs because of 2-1-1

61,320hours of operationby 2-1-1 in a year

scale and scope

90percent of the U.S. now served by a 2-1-1

170number of languages 2-1-1 service is available in,

via live interpreters

18,000+

providers listed in the NC 2-1-1 database

community resource database

52percent of providers listed that are nonprofit

organizations

48 percent of providers that are public or government entities

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