Navy Pride and Professionalism – Communication and Conflict Management Lesson 1.3 Communication and Conflict Management Lesson 1.3 Communication and Conflict

Navy Pride and Professionalism – Communication and Conflict Management

Lesson 1.3Communication and Conflict Management

Lesson 1.3Communication and Conflict Management

Navy Pride and ProfessionalismNavy Pride and Professionalism

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Lesson OverviewLesson Overview

• In this lesson, you will learn the components of verbal and non-verbal communication, how those components can help prevent or manage conflict, and how conflict can be resolved in the Navy.

• In this lesson, you will learn the components of verbal and non-verbal communication, how those components can help prevent or manage conflict, and how conflict can be resolved in the Navy.

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Non-Verbal CommunicationNon-Verbal Communication

• Factors other than words help determine what a sender means and a receiver should understand

• What are some examples?

• Factors other than words help determine what a sender means and a receiver should understand

• What are some examples?

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Non-Verbal CuesNon-Verbal Cues

• Personal Space – Our “bubble”– Intimate Zone– Personal Zone– Social Zone

• Gestures

• Eye Contact

• Tone of Voice

• Facial Expression

• Personal Space – Our “bubble”– Intimate Zone– Personal Zone– Social Zone

• Gestures

• Eye Contact

• Tone of Voice

• Facial Expression1-3-5


What do these facial expressions say?What do these facial expressions say?

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Terms Used in Conflict ManagementTerms Used in Conflict Management

• Anger

• Aggression

• Assertive

• Suppressing

• Expressing

• Anger

• Aggression

• Assertive

• Suppressing

• Expressing

• Calming

• Stress

• Antagonistic

• Disagreement

• Opposition

• Calming

• Stress

• Antagonistic

• Disagreement

• Opposition

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A Good Definition of ConflictA Good Definition of Conflict

• Disagreements

• Interactions

• Disagreement or opposition

• Disagreements

• Interactions

• Disagreement or opposition

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Destructive ConflictDestructive Conflict

• Diverts energy

• Destroys morale

• Hardens opposing positions in the group

• Produces irresponsible and regrettable behavior

• In extreme cases, can threaten survival of the group

• Diverts energy

• Destroys morale

• Hardens opposing positions in the group

• Produces irresponsible and regrettable behavior

• In extreme cases, can threaten survival of the group

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Can conflict be constructive?Can conflict be constructive?

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Ways Conflict Can Be ConstructiveWays Conflict Can Be Constructive

• Open up issues of importance

• Result in the solution of problems

• Increase the involvement of other individuals

• Cause a sincere desire to communicate

• Open up issues of importance

• Result in the solution of problems

• Increase the involvement of other individuals

• Cause a sincere desire to communicate

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Ways Conflict Can Be Constructive Cont.Ways Conflict Can Be Constructive Cont.

• Serve as a release to pent-up emotion, anxiety and stress

• Help build cohesiveness among people

• Help individuals grow personally

• Serve as a release to pent-up emotion, anxiety and stress

• Help build cohesiveness among people

• Help individuals grow personally

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Conflict Resolution in the NavyConflict Resolution in the Navy

• Informal Resolution System (IRS)

• Formal Grievance Procedure

• Informal Resolution System (IRS)

• Formal Grievance Procedure

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Informal Resolution System(IRS)Informal Resolution System(IRS)

• IRS attempts to resolve disputes and complaints within the chain of command and at the lowest possible level

• The IRS is not a pre-requisite for filing a formal grievance

• IRS attempts to resolve disputes and complaints within the chain of command and at the lowest possible level

• The IRS is not a pre-requisite for filing a formal grievance

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Resolution Options under IRSResolution Options under IRS

• Two-party approach

• Three-party approach

• Commanding Officer’s Request Mast

• Two-party approach

• Three-party approach

• Commanding Officer’s Request Mast

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Formal GrievancesFormal Grievances

• If a conflict cannot be settled informally, there are channels for filing a formal grievance

• If you are involved in a dispute or have a complaint that involves criminal acts, report it to the Navy Criminal Investigative Service (NCIS)

• If a conflict cannot be settled informally, there are channels for filing a formal grievance

• If you are involved in a dispute or have a complaint that involves criminal acts, report it to the Navy Criminal Investigative Service (NCIS)

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Navy Core Values and CommunicationNavy Core Values and Communication

• Honor

• Courage

• Commitment

• Honor

• Courage

• Commitment

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SummarySummary

• Communication Process

• Non-Verbal Communication

• Destructive and Constructive Conflict

• Informal Resolution System (IRS) and Formal Grievance Procedures

• Communication Process

• Non-Verbal Communication

• Destructive and Constructive Conflict

• Informal Resolution System (IRS) and Formal Grievance Procedures

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Documents

Navy Pride and Professionalism – Communication and Conflict Management Lesson 1.3 Communication and Conflict Management Lesson 1.3 Communication and Conflict