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Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
PTEXXXXX XX/13
VERIZON ENTERPRISE CENTER Navy and Marine Corps
May 2014
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 2
PROPRIETARY STATEMENT
This document and any attached materials are the sole property of Verizon and are not to be used
by you other than to evaluate Verizon’s service.
This document and any attached materials are not to be disseminated, distributed, or otherwise
conveyed throughout your organization to employees without a need for this information or to any
third parties without the express written permission of Verizon. © 2014 Verizon. All Rights Reserved.
The Verizon names and logos and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks
and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of
their respective owners.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 3
This guide provides Navy & Marine Corps customers purchasing wireless services under
Contract N00244-12-D-0016 details on how to obtain access to the Verizon Enterprise Center
which provides access to online reporting & account maintenance tools.
Introduction
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 4
The Verizon Enterprise Center offers many options to help you control costs and
manage your services online.
Key Benefits
BILLING
•Download Invoices
Electronically
•Review Historical
Invoices
•Print Invoices as
needed
• Establish Invoice
Notification
•View Unbilled Usage
•Credit Card Holders
make online payment
REPORTING
•Access to robust
reporting
•Use Standard
Reports help to identify
Total Spend, Number
of Devices, Zero Use,
Overages, and
OCONUS Roaming
•Customize reports to
include data relevant to
your needs
•Build Your Own
Report functionality
•Share Reports
ACCOUNT
MAINTENANCE
•Update User
Information
•Voicemail Password
Reset
• Update Cost Center
(ex: tracking zero
usage, line of
accounting, etc.)
•Suspend/resume
service for cost
management
CONTROL COSTS AND USAGE
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 5
Registration
• Who do I contact for my Verizon Enterprise Center access?
– Associate Enterprise Business Sales:
• Victoria Slaughter, 240-568-1139
• Who can have access to Verizon Enterprise Center?
• The Designated Wireless Manager/POC or Contracts person
listed on the funding document is provided with access to the
Verizon Enterprise Center portal as an Administrator.
• The Designated Wireless Manager/POC will receive an
enrollment email with the subject line ““Verizon Enterprise
Center Registration.” Please note that these are system
generated email messages and they are occasionally caught
by filters. Be sure to check your spam or junk mail folders as
well as your inbox.
• The email contains a secure link and 7 Digit Verification Code.
Simply click the link and follow the instructions provided.
• The Administrator may login and establish access for additional
Navy users once access is granted.
Note: This email is unique and may not be forwarded or shared with other
users. After 24 hours, the verification code expires, so your registration
must be completed promptly. When prompted for a “contact number”, it
is requesting your office telephone number.
• What is the web site address for the Verizon
Enterprise Center?
http://enterprisecenter.verizon.com
• What if I need to request access to The Verizon
Enterprise Center?
• Access to the Navy portal is highly restricted. If you
are unsure of who is listed as your Administrator and
require assistance, then you may contact Victoria
Slaughter or send an email to the
• If you have further questions, please contact:
– Program Manager Navy Contract:
• Twila Bridges, 240-568-1924
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 6
Registration
Registration Example Email: From: [email protected] [mailto:[email protected]]
Sent: Day, Month Date, Year Time AM/PM
To: Navy Customer Name
Subject: Verizon Enterprise Center Registration
<https://enterprisecenter.verizon.com/enterprisesolutions/selfreg/images/selfRegEmailHeader2.png>
WELCOME
Thank you for starting the registration process on the Verizon Enterprise Center. You are one final step away from accessing critical information and resources on-
demand.
In order to complete the registration process please follow the link below where you will enter your verification code [xxxxxx#] and establish a user ID and password
as well as a secret question and answer combination.
https://EnterpriseCenter.verizon.com/enterprisesolutions/default/selfreg/enrollConfirmProfileRedirect.do?T=URXXXXXXXXXX_01
<https://EnterpriseCenter.verizon.com/enterprisesolutions/default/selfreg/enrollConfirmProfileRedirect.do?T=URXXXXXXXXXX_01>
NOTE: In order to maintain a high level of security, passwords must contain at least one capital letter, one lower-case letter, one number and be between 8-24
characters in length. Common key passwords such as "password" and "Verizon" will also not be allowed.
________________________________
GETTING STARTED
On the Verizon Enterprise Center, you are enabled to manage your Verizon Business services, streamline business processes, and control critical business functions.
Supported by a host of powerful, comprehensive electronic self-service capabilities, the portal is available 24 hours a day, seven days a week and provides you the
ability to track and customize Verizon Business products to make them work for your business. You can also control costs and simplify business management by
leveraging these self-service tools. Access to these important business functions is streamlined into task-oriented groupings: Orders, Invoices, Repairs, Network
Tools, IT Solutions and Security.
The Verizon Enterprise Center is a secure Web site that requires entitlements to gain access to the applications and links available in each of the functional areas.
Once you finished the registration process by creating your user ID and password, contact your Account Manager or a Verizon Customer Service Center to get
started.
In order to provide the optimal customer experience, you will need Microsoft® Internet Explorer® 6.0+, Netscape 7.2, Mozilla Firefox 3.0 or 3.5, Google Chrome or
Opera 10.6 on a Windows® based computer; Netscape 7.2 or Apple Safari 3.1 on the Mac.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 7
Online Portal Functions
Reports
Five different reporting methods:
• Standard Reports
• Customized Reports
• Shared Reports
• Scheduled Reports
• Favorite Reports
Use the Build Your Own Report
option to create reports specifically
around data valuable to you.
Reporting and analysis is a key need for government customers like you, and that is why
we are eager to introduce a well-rounded reporting catalog that is supported in your online
solution.
Online Portal Functions
Reports
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 8
From the menu bar select Invoices > Analysis & Reporting >
Standard Reports
Standard Report Sample
Follow these steps to find a report that shows commonly needed useful information: Total
Spend, Number of Devices, Zero Use, Overages, and OCONUS Roaming. Note: Changes
made to end user attribute(s) may not reflect in reporting for up to 24-48 hours.
Select the report category Charges > Select “Analyze
Phone Charges – Wireless Number”
Set your report range, then use the buttons to
download, schedule or run the report.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 9
Build Your Own Report Sample
Several pre-defined reports exist in the Verizon Enterprise Center. However, you also have
the option of creating a custom report if it better suits your needs. Note: when creating a
report you cannot combine Report Types (ex: Purchase Activity, Usage Activity, etc.).
From the menu bar select Invoices > Analysis & Reporting
From Analysis & Reporting > Build Your Own Report. Enter a name
and description for the report you are creating.
Select the Report Type and add available columns on the left to your
report columns on the right
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 10
Scheduled Report
Use the convenience of scheduling a report to generate when you need it. Scheduled reports can be
enabled to automatically run monthly or just once. Generate the report on a select date and send
notification the report is available to multiple people if needed. Note: Schedule reports to be set to
automatically run 7-10 days after the end of your bill cycle.
From the Report select the Schedule button
Input the required information. Once saved this will be located in the scheduled reports section
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 11
Online Invoice
Accessing your bill online is easy. Feel confident your information is available and there is
no need for a paper invoice. Download, print and export if needed in the Verizon Enterprise
Center.
From the menu bar select Invoices> View Invoices >
Invoices List Tab > click on your Account Number
Locate and click on the account
Your bill will open allowing
you to review your details
Online Invoice
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 12
Online Portal Functions
Account Maintenance
Account Maintenance Information • VM Password • Change Cost Center • Suspend • Resume •Change User Information •Change Wireless Phone Number •View Transaction History
A full range of Account Maintenance transactions are supported online with near real-time changes that feed to the internal billing system and sync up with both billing and reporting. Note: Changes made to end user attribute(s) may not reflect in reporting for up to 24-48 hours.
Online Portal Functions
Account Maintenance
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 13
Online Portal Functions
Memo Bill Reporting
• Support a total of six email addresses
for memo bill distribution
• Five of the six Email Addresses are for
memo bill distribution only
Memo bill allows for a reproduced copy of the Wireless Number paper bill to be distributed to
identified company contacts. The distribution is flexible in the online portal.
Online Portal Functions
Memo Bill Reporting
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 14
Online Portal Functions
Raw Data Download
• Available on-demand
• Replica of the paper bill invoice
• 4 .txt files - Tab delimited
• Flexible download options
• Run RDD requests for a bill account approx 5 days after the close of the bill cycle
Example: Account A has a bill cycle close date = 10. Run RDD around the 15th of the same month
• Accessible by all user roles who have reporting access
• Users with access to individual accounts can request RDD
The Raw Data Download (RDD) is a standard report available through the Verizon
Enterprise Center and is the method by which agencies can download call detail for
multiple mobile numbers at a time. This data can then be uploaded into a company's
internal systems for re-configuration. Please note that RDD is intended for wireless
program managers.
Online Portal Functions
Raw Data Download
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 15
Can I use the Verizon Enterprise Center to order service?
Unfortunately, due to funding requirements, the Verizon Enterprise Center does not allow our Navy
customers to place orders online at this time.
What if I already have a Verizon Enterprise Center login, can I use it and see my Spiral
2 accounts?
Yes. You will be able to use your existing Verizon Enterprise Center credentials for multiple accounts
under Spiral 2 Contracts. We have created two separate account numbers as unique identifiers
associated to the Task Orders.
Who do I call if I need help or training with the Verizon Enterprise Center?
If you need assistance with setting up your login or using the Verizon Enterprise Center, then you may
reach out to the Navy Customer Service team by submitting an e-mail to
[email protected] or call Victoria Slaughter at 240-568-1139.
Additional Information Additional Information
VERIZON ENTERPRISE CENTER CAN HELP YOU CONTROL AND MAINTAIN YOUR
SERVICES. TAKE ADVANTAGE OF ONLINE ACCOUNT MANAGEMENT TODAY
