NATIONAL WORKSHOP OF MEGA CITIES ON PEER EXPERIENCE …dbvltyiujk4j.cloudfront.net/sites/default/files/Pearl... · 2015-04-22 · 1 Acknowledgement The Mega Cities Association (MCA)

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NATIONAL WORKSHOP

OF MEGA CITIES ON

PEER EXPERIENCE AND REFLECTIVE LEARNING (PEARL) UNDER JnNURM

ORGANISED BY

MEGA CITIES ASSOCIATION (MCA) KOLKATA

NATIONAL INSTITUTE OF URBAN AFFAIRS (NIUA)

NEW DELHI

SUPPORTED BY

MINISTRY OF URBAN DEVELOPMENT GOVT. OF INDIA, NEW DELHI

4 July 2009

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Acknowledgement

The Mega Cities Association (MCA) Kolkata and National Institute of Urban Affairs (NIUA) express their deep gratitude and acknowledge the generous support and co-operation rendered by many individuals for the success of the PEARL Workshop. To commence with, appreciation is due to the following important people: Mr. P.K. Srivastava, Joint Secretary & Mission Director, JNNURM, Ministry of Urban

Development (MoUD), Government of India Prof. Chetan Vaidya, Director, National Institute of urban Affairs (NIUA) Prof. V.K. Dhar, HUDCO Chair Professor & PEARL Project Coordinator, National Institute of

urban Affairs (NIUA) Mr. Alapan Bandyopadhyay, IAS, Commissioner, Kolkata Municipal Corporation (KMC) Mr. S. Islam, IAS, Joint Municipal Commissioner, Kolkata Municipal Corporation (KMC) Mr. Prakash Kumar, Director, Public Sector, IBSG, CISCO Mr. Rajindra Vale, Deputy Municipal Commissioner, Municipal Corporation of Greater

Mumbai (MCGM) Mr. M.S Patel, Deputy Municipal Commissioner, Ahmedabad Municipal Corporation (AMC) Mr. Manish Kumar, Financial Advisor, New Delhi Municipal Council (NDMC) Prof Shrawan Kumar Acharya, Centre for Environment Planning and Technology (CEPT)

Group D, Cultural and heritage Cities, Ahmedabad Ms. Trupati Jain, Executive Director, Ahmedabad Municipal Corporation (AMC) Ms. Shilpa Narayanan, Research Associate, City Managers Association Karnatka (CMAK),

Bangalore Ms. Meghna Malhotra, Urban Management Centre (UMC), Ahmedabad Ms. Sangeeta Adhikari and Ms. Tora Saikia, Programme Officer, Mega Cities Association

Kolkata Ms. Nilanjana Dasgupta Sur, Research Fellow & Asstn. PEARL Project Coordinator, National

Institute of urban Affairs (NIUA) Mr. R.K.Dahiya, System Analyst, National Institute of urban Affairs (NIUA) Ms. Indu Senan, Assistant Programmer, National Institute of urban Affairs (NIUA) Ms. Poornima Singh, Research Associate, National Institute of urban Affairs (NIUA) Ms. Rommani Sen, Research Associate, National Institute of urban Affairs (NIUA)

PEARL Team

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Contents

Acknowledgement 1

1. Overview 3

1.1 PEARL Initiative 3

1.2 Activities under PEARL 4

2 National Workshop of Mega Cities on PEARL 5

2.1 Inaugural Plenary 5

2.2 Overview of PEARL Knowledge Management Activities 7

2.3 City Presentations 8

3 Outcomes and Way forward 10

List of Annexure

Annexure- I Schedule 12

Annexure- II List of Invitees 14

Annexure- III Sample of registration Form 17

Annexure- IV Workshop Presentations 18

List of Tables

Table 2.1 Knowledge Managers 3

Table 2.2 PEARL Peer-pairing and Networks 4

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1. Overview

Jawaharlal Nehru National Urban Renewal Mission (JnNURM) is a flagship project launched by

Ministry of urban Development (MoUD), Government of India for planned development of the

cities and towns with focus on efficiency in urban infrastructure and service delivery mechanisms

in mission cities. It is felt that cities identified under JnNURM, can network amongst themselves

for cross learning and sharing of experiences, hence effectively managing their cities. “Peer

Experience and Reflective Learning” (PEARL) is an initiative under JnNURM to support cities to

actively pursue activities in implementation of project and reforms.

It is envisaged to form groups/networks amongst JnNURM cities having similar socio-economic

profile, complexities of urban problems and issues, size and urban growth patterns, along with

natural affinity to peer pair. Suggested 'peer-pairing' for cities in JnNURM is on the basis of:

Socio-economic profile and key economic drivers, Size of the city, urban growth pattern, urban

character/complexities. Therefore, cities with similar urban issues and character are brought

together. The cities have been divided into five groups, namely:

a) Mega Cities;

b) Industrial Cities;

c) Mixed economy;

d) Cultural Cities; and

e) Cities of Environmental Importance.

1.1 PEARL Initiative

The main objective of PEARL is to create manageable networks between JNNURM cities for

cross learning and sharing knowledge on urban reforms and city governance so that objectives of

the mission can be successfully achieved to make cities more livable, economically vibrant and

environmentally sustainable. The primary objective is to ensure smooth functioning of the PEARL

Networks and assist the Mission Directorate in supporting and monitoring the program. Focus of

PEARL activities is on various processes and outcomes of JNNURM-projects and reforms.

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The programme was launched on January 31, 2007 in Hyderabad. A network convener and

potential knowledge managers (KMs) were identified:

Table 0: Knowledge Managers

Group Knowledge Manager Network Convener

Group A-Mega Cities Mega Cities Association (MCA) Mega City Forum

Group B- Industrial Mega Cities AIILSG, Mumbai Nagpur

Group C- Mixed Economy Cities City Managers Association of MP

(CMAMP), Bhopal

Bhopal

Group D- Heritage Cities CEPT, Ahmedabad Agra

Group E- Hill Cities UAA, Nainital Nainital

To achieve this objective it is envisaged to form groups/ networks amongst JnNURM cities having

similar socio-economic profile, complexities of urban problems and issues, size and urban growth

patterns along with natural affinity to peer pair. Therefore, cities with similar urban issues and

character brought together.

Table 1: PEARL Peer-pairing and Networks

Group A- Mega Cities, with Global Character in Socio-Economic Profile

Group B – Industrial Mega

Cities

Group C – Mixed Economy Cities Service/Trade/ Institutional

functions

Group D –Cities of Cultural and

Religious Significance

Group E – Hill Cities

Delhi Greater Mumbai Ahmedabad Bangalore Chennai Kolkata Hyderabad Pune Surat

Faridabad Ludhiana Cochin Vishakapatnam Kanpur Coimbarore Jamshedpur Asansol Dhanbad Indore Nashik Vadodara Nagpur Rajkot

Patna Bhopal Jaipur Lucknow Meerut Jabalpur Vijayawada Guwahati Jammu Raipur Ranchi Thiruvanthapuram Bhuvaneshwar Chandigarh

Madurai Varanasi Agra Amritsar Allahabad Panaji Bodhgaya Ujjain Puri Ajmer-Pushkar Mysore Pondicherry Mathura Haridwar Nanded

Itanagar Imphal Shillong Aizawal Srinagar Kohima Gangtok Agartala Dehradun Nainital Shimla

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1.2 Activities under PEARL

The focus on the PEARL is, it will act as a platform to share knowledge among governments at

national, state, and local levels in JNNURM cities. A revised proposal on PEARL was prepared

keeping in view the desired outcome as discussed in the review meeting. The activities that were

the programme:

Help the knowledge managers (KMs)/partners to document various best practices related with

project development, financing and construction as well as reforms under JnNURM.

Help KMs/ partners organise three group workshops of participating ULBs and Knowledge

Managers to exchange experience and lessons learned.

Organise a national workshop on the status and experience of PEARL network.

Set up of a Website and periodic newsletters for exchange of information, innovation and

initiatives are getting published.

National Institute of Urban Affairs (NIUA), Delhi was identified as the National Level Programme

Coordinator for PEARL.

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2. National Workshop of Mega Cities on PEARL

Mega Cities Association is the Knowledge Manager for the Mega Cities Group under the

JNNURM supported PEARL Programme had organized its first National level Workshop on 4th

July 2009 at India Habitat Center, New Delhi. The workshop was attended by senior officials from

the Ministry of Urban Development (MoUD), Kolkata Municipal Corporation (KMC), Municipal

Corporation of Greater Mumbai (MCGM), Ahmedabad Municipal Corporation (AMC), and New

Delhi Municipal Council (NDMC), as well as, representatives from Mega Cities Association

(MCA), International Council for Local Environmental Initiatives (ICLEI), Water and Sanitation

Programme (WSP), International City Managers Association (ICMA), City Managers’ Association

Karnataka (CMAK), City Managers’ Association Gujarat (CMAG), Urban Management Centre

(UMC), Center for Environmental Planning and Technology (CEPT), NIUA etc. The list of

participants along with the programme schedule is presented in the Annexure I.

The objective of the Workshop was to finalize future work plan for the Mega City Groups and

bring forth the issues and challenges faced by the mega cities of India.

2.1 Inaugural Plenary

The Workshop was chaired by Shri. P.K Srivastava, Joint Secretary & Mission Director,

JNNURM, MoUD and attended by representatives from member cities of the Association, NIUA,

CEPT, ICMA/UMC, CMK, CMAG, ICLEI, World Bank. Shri Srivastava also released a catalogue

(documented by the MCA) on the innovative practices by the seven mega cities titled “Mega Cities

on Reforms - A Catalogue on Innovative Practices – 2009” for the participants. The inaugural

session was followed by two technical sessions covering presentations from each of the mega

cities on the reform initiatives that they had undertaken.

Prof. Chetan Vaidya, the Director, NIUA welcomed the participants and summarised the

objectives of the PEARL initiatives, and reiterated on the need for the Cities to network and share

both the success and failure towards successful implementation of the JNNURM reforms. He

stated that the Workshop through its knowledge sharing programmes would definitely benefit the

officials in understanding the various best practices in other Cities. He highlighted on the fact that

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Cities are implementing the JNNURM programme without knowing what is happening in other

Cities. He said that PEARL is one such platform wherein such information gap can be overcome.

He mentioned that the focus of the Mega Cities group should be on active learning and

participation among each other.

Shri. Alapan Bandyopadhyay, Commissioner, Kolkata Municipal Corporation and Joint Secretary

of Mega Cities Association (MCA), the coordinator of Group-A (Mega cities) presented the past

activities of MCA and progress till now. He highlighted on some of the major areas of concerns for

the Mega Cities: Unemployment, Poverty, Growing Slums; Social Security, Housing and Living

Conditions; Environmental Concerns; Traffic Congestion; Infrastructure - Transportation, Water

and Waste Water; City Governance and Investments.

Welcoming of Shri. P.K Srivastava in Workshop Shri. P.K Srivastava addressing the Participants

Prof. Chetan Vaidya delivering welcome address

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Shri. P.K.Srivastava, Director, JNNURM, MoUD urged the Cities to utilize the PEARL platform

for knowledge sharing and peer learning. He highlighted that MCA is already functional and in

the process of sharing and peer learning. He discussed on the need to focus on several other issues

and challenges and hence more such workshops and conferences should be held. He mentioned

that such interactions could also be done through modern technologies like websites and net

connections as it is not possible for all the officials to present at the workshop and hence full

utilization of such interactions is not realized. Pearl is slowly evolving as the Knowledge Manager.

He emphasized that the implementation of projects and reforms as best practices is possible and

pearl is one such initiatives through which it can be done. He showed concern that the utilization

of funds and implementation of the JNNURM projects is better in smaller cities compared to mega

Cities and this may be due to the unique problems of the mega cities. Hence mega cities need to

learn from each other and fasten their process of implementation of DPRs and reforms. He further

emphasized on the importance of E-Governance as one of the important reform initiatives as

through such initiatives the common people can avail the municipal services without any

difficulty.

2.2 Session I: Overview of PEARL Knowledge Management Activities

The session was chaired by Shri. P.K.Srivastava, Director, JNNURM, MoUD and Prof. Chetan

Vaidya invited the session speakers to make their presentations.

Prof. V.K. Dhar, NIUA, made a presentation on the overview of PEARL activities. He apprised the

participants of the progress made in the areas of knowledge sharing and cross-learning through the

portal www.indiaurbanportal.in and the regular issues of the PEARL Newsletter PEARL Update.

http://www.indiaurbanportal.in/

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Shri. Prakash Kumar, Director, CISCO India gave a presentation on the various strategies for

establishing a web platform. He stressed that there should be some form of monitoring mechanism

to check on the quality and type of best practice being updated in the website and also on the

competency of the person updating the matter. He presented ideas to further strengthen the PEARL

portal and sustain it as a vibrant knowledge-sharing platform amongst cities. He said that, the

website should be cross-linked with other such urban portals and state portals.

2.3 Session II: City Presentations

The inaugural session was followed by second sessions, which were city presentations where the

presentations from four cities – Kolkata, Mumbai, Ahmedabad and New Delhi were given. City

representatives discussed the status of JNNURM reforms and the innovative initiatives taken in

this regard in their respective cities.

Mr. S. Islam, IAS, Joint Municipal Commissioner,

KMC in his presentation outlined the Capacity

Building Program (CBP) of the KMC, which was

launched in 2003 to raise the standards of delivery of

municipal services. The CBP sought to bring

improvements in the following areas through

interventions: a) Organizational Development; b)

Public Relations and Communication; c) Geographic

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Information System; d) Program Management and; e) Resource Mobilization and Improved

Financial Management.

In his presentation he had highlighted some of the core focus area as under:

Organizational Development

Social Development

E-Governance

Urban Planning

Financial Management

Shri. Alapan Bandyopadhyay, Municipal

Commissioner, KMC gave a presentation on the

various capacity building programmes undertaken

by the Corporation, an ongoing process towards

achieving the JNNURM reforms within KMC. He

discussed how various organizational

developments and delegation of powers from the

highest level to lowest levels has reduced the

decision making time and implementation of the projects and pointed out the various achievements

made under the capacity building programme of KMC and the impacts, as under:

MCA organised its first ever Workshop in Delhi on Land Titling and Registration System with

support from the United States Agency for International Development (USAID), International

City/County Management Association (ICMA), Urban Management Centre (UMC), Urban

Institute (UI).

First Leading Practices Symposium, Kolkata – 26th October 2007.

Workshop on Solid Waste Management - 13th February 2008

Workshop on Municipal Finance with Special Focus on Reforms in Property Tax Assessment

and Collection System - 4th April 2008.

First PEARL Workshop of Mega Cities Group (A) Cities – 4th July 2009.

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Mr. Rajindra Vale, Deputy Municipal Commissioner,

Municipal Corporation of Greater Mumbai (MCGM)

discussed the status of reforms in Mumbai city. He

highlighted MCGM’s e-governance initiatives, GPS-

based vehicle tracking system for Solid Waste

Management and the PPP model for redevelopment of

old buildings in the city. He also drew attention to the

unique Walk-In selection recruitment process at

MCGM.

In his presentation he also highlighted the following specific issues:

Recruitment in MCGM by walk-in selection.

E-Governance

Municipal Accounting Reforms

Property Tax Reforms

Rationalization of User Charges

Internal Earmarking of Funds for Services to Urban Poor

Provision of Basic Services to Urban Poor

Mr. M.S Patel, Deputy Municipal Commissioner,

Ahmedabad Municipal Corporation (AMC) discussed

the initiatives taken as a result of implementation of

JNNURM reforms in the city in areas such as property

tax, user charges, e-governance, financial management,

accounting reforms, public disclosure, services for the

urban poor, public private partnership etc. He also

showed trends in increasing revenue surplus of the

AMC since 2001-02.

He highlighted on the various awards of excellence given to AMC for its E Governance

programmes and other best practices, such as:

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Govt. of India's National Awards for e Governance 2008-09.

Dubai International Award 2006 for Best Practices to Improve the Living Environment

Mr. Manish Kumar, Financial Advisor, NDMC gave a

presentation on the E. Governance initiatives taken by NDMC

in the accounting and financial sector. He discussed how

NDMC has implemented its transfer from cash based to double

entry accrual based accounting system through integration of a

MIS package which will Incorporate and support all ULB

accounting principles and also be user friendly. In the

presentation he had highlighted some of the core area as under:

General Ledger: Accounting, Cash, Bank, Journal and Fund Transfer

Fixed Asset Management: Asset definition, depreciation, disposal, sale and transfer of assets

Accounts Receivables: Recording of Receipts, computation of Cesses and Taxes

Accounts Payables: covering Bills Register, Contractor/Supplier Vouchers, Salary Bills, Sub-

ledger Payments

Fund-based Accounting: Self-balancing for each Fund

Budgeting: Function/Functionary level budgeting, full budgeting lifecycle management

Bank Management: Bank Account definition, Bank Reconciliation Statements, Cheque number

uniqueness

Statutory Reports: Balance Sheet, Income/Expenditure

Accounting Reports: Day Book, Bank Book, Cash Book, Trial Balance

E-Gov. Property: Receipt of Property Tax etc.

2.4 Session III: Outcomes and Way forward

The following are the key outcomes of the meeting:

i. E Governance should be the main focus in the reform agenda and the PEARL platform can be

suitably utilized for the same to share knowledge and information;

ii. The Mega Cities should find a way to access the capital market to enhance their financial

sources and make themselves self sustaining;

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iii. The possibility of setting up a committee to solely look into the various issues of the Mega

Cites and identify a select few, common to them and work upon these issues and come out with

implementable solutions. Such solutions can be shared with the PEARL and NIUA. The group

may constitute specialists from national and internationally reputed organizations.

At the end, Prof. Vaidya summarized the deliberations and thanked all the participants for their

overwhelming support and cooperation extended in organizing the Megacities workshop.

Participants of the Megacities Workshop on 4th July 2009

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Annexure- I: Programme Schedule

National Workshop on Mega Cities Under the

Peer Experience and Reflective Learning (PEARL) Draft Programme Schedule

ORGANISED BY Mega Cities Association (MCA)

National institute of Urban Affairs (NIUA) VENUE

National Institute of Urban Affairs, 2nd Floor, Conference Room, CORE- 4B, India Habitat Centre, Lodhi Road, New Delhi-110 003

DATE - 4th July 2009

10:30 – 10:45 Welcome Address by MCA -- Outline of Programme, Executive Director, MCA -- Presentation by Mega Cities Association Introductory Speech by Director, NIUA Keynote address by Mission Director & JS (UD), MoUD

10:45 – 11:00 Self Introduction by Delegates

11:00 – 11:30 Technical Session I Overview of PEARL Activities Presentation by NIUA; PEARL Activities Including Portal Open Forum

11:30 – 11:45 TEA BREAK

11:45 – 13:00 Technical Session II-URBAN Reforms & PPP City Presentations (7 Mega Cities) Invited Presentations of Mega Cities Initiatives, Challenges and Information Needs (10-15 minutes each by member cities)

13:00 – 13:45 LUNCH BREAK

13:45 – 14:45 Technical Session II City Presentations Continued… Open Forum/City Feedbacks

14:45 – 15:00 Technical Session III Presentation by Shri. Prakash Kumar, Director, Public Sector, IBSG, CISCO

15:00 – 15:15 TEA BREAK

15:15 – 15:45 Open Discussions on Expectations, Outcomes and Strengths of Mega Cities and Knowledge Networks

Summary & Way forward

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Proposed Agenda for the MCA workshop- URBAN REFORMS-ULB level a) FINANCIAL b) PROPERTY TAX c) E-GOVERNANCE d) LEVY OF USER CHARGES-W/S, SWM, SEWERAGE e) INTERNAL EARMARKING FOR BASIC SERVICES FOR POOR

(* All timings are tentative and subject to change)

Annexure- II: List of Invitees

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Names Designation and Address Phone No Email

MCA MEMBERS

Mr.Rajindra Vale Deputy Municipal Commissioner, Municipal Corporation of Greater Mumbai (MCGM), Municipal Head Office Building, Mahapalika Marg, Mumbai – 400 001.

Ph: 022-22620525, Mobile – 9840433055

Fax: 022-22655927

Rewarkar, PA to Commissioner

[email protected] ,

Mr. Chikale, Dpty Chief Engineer, SWM

022–24962125, 09820702596

Mr.Alapan Bandyopadhyay, IAS

Municipal Commissioner Kolkata Municipal Corporation 5, S.N.Banerjee Road, Kolkata 700 013, India

Ph: +91 33 2244 7432, Fax : +91 33 2244 0201

[email protected] [email protected]

Mr. Sahidul Islam Joint Municipal Commissioner,Kolkata Municipal Corporation, 5, S.N. Banerjee Road Kolkata - 700013

Ph:09433416607 [email protected], [email protected]

Sangeeta Adhikari and Tora Saikia

Programme Officer, Mega Cities Association Kolkata Municipal Corporation, 5, S.N. Banerjee Road Kolkata - 700013

Ph:9433928831 [email protected]

Mr. Manish Kumar, Financial Advisor, NDMC

Mr. M.S Patel, Deputy Municipal Commissioner, Ahmedabad Municipal Corporation Mr. Akhil C. Brahmbhatt, Dy. General Manager(Operation),AMC

OTHER JNNURM MCA MEMBERS

Ms. Trupati Jain

Executive Director 1st Floor, Ahmedabad Municipal Corporation Dr. Ramanbhai Patel Bhavan, West Zone Office, Usmanpura Cross Roads, Ahmedabad -380 013

Ph: 079 27561184/85 Ph/Fax: 27551595

Email: [email protected]

Website: www.cmag-india.com

Ms. Shilpa Narayanan, Research Associate

CMAK Office Address 21st Floor, Public Utility Building MG Road, Bangalore-560001

Ph:

080 25590331/32/33

[email protected]

KNOWLEDGE MANAGERS

Ms.Meghna Malhotra

Urban Management Centre ICMA-SA/UMC C/O – 3rd Floor, AUDA Building, Usmanpura Ahmedabad -

Telefax–079–

27546403, 5303, 1599,

09824092145,

[email protected]

mailto:[email protected]






http://www.cmag-india.com/

http://www.cmag-india.com/


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380014 09327918456

Prof Shrawan Kumar Acharya,

Centre for Environment Planning and Technology (CEPT) Group D, Cultural and heritage Cities

Centre for Environmental Planning & Technology,

Opp: Gujarat University, Kasturbhai Lalbhai Campus

University Road, Navranpgura, Ahmedabad 380009

Tel – 09426319352

Fax – 079, 2632075

079–26302470, 26302740

MINISTRY OF URBAN DEVELOPMENT

Mr. P.K.Srivastava

Joint Secretary & Mission Director (JNNURM) Ministry of Urban Development Nirman Bhavan, Delhi - 110011

09810329650, 011-23061558 (O) 23062309, 23062477

[email protected]

Mr. Sanjay Kumar, Ministry of Housing and Urban Poverty Alleviation

NATIONAL INSTITUTE OF URBAN AFFAIRS

Prof.

Chetan Vaidya

Director, NIUA

Fax No. 011 – 24617513

Tel No – 011 – 24643284, 24643576,

[email protected]

Prof. V.K.Dhar HUDCO Chair Professor & PEARL Project Co-ordinator

011-24617517 [email protected]

Ms. Nilanjana Dasgupta Sur

Research Fellow & Asstn. PEARL Project Coordinator

09891042174 [email protected]

Mr. R.K.Dahiya System Analyst 011-24617517 [email protected]

Ms. Indu Senan Assistant Programmer 9891037037 [email protected]

Ms.Poornima Singh

Research Associate 011-24617517 [email protected]

Ms. Rommani Sen Research Associate 011-24617517 [email protected]

FUNDING AGENCIES

Mr. Sunil Dubey ICLEI

Name not known India Country Team Leader WSP-SA, World Bank








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OTHERS

Mr. Prakash Kumar

Director, Public Sector Internet Business Solutions Group CISCO Systems

9910037119 Prakash Kumar (prakasku) <[email protected]>

Annexure - III: Workshop Presentations

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Presentations

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1

“National Workshop on Mega Cities”under

Peer Experience And Reflective Learning (PEARL) JnNURM

in collaboration with

Ministry of Urban Development Mega Cities Association, Kolkata

Presented By:

Prof. V.K.Dhar

Project Coordinator, PEARL &

HUDCO Chair Professor

National Institute of Urban Affairs (NIUA)Core 4b, IHC, Lodhi Road, New Delhi –110003

www.niua.org www.indiaurbanportal.in

4th July 2009

2

Objectives:

To create manageable networks between

JNNURM cities for cross learning and sharing

knowledge on projects, urban reforms and

city governance.

3

PEARL Peer-pairing and Networks:

Group A- Mega Cities, with

Global Character in

Socio-Economic

Profile

Group B –Industrial

Mega Cities

Group C – Mixed Economy Cities Service/Trade/

Institutional functions

Group D –Cities of

Cultural and Religious

Significance

Group E –Hill Cities

DelhiGreater MumbaiAhmedabadBangaloreChennaiKolkataHyderabadPune Surat

FaridabadLudhianaCochinVishakapatnamKanpurCoimbaroreJamshedpurAsansolDhanbadIndoreNashikVadodaraNagpurRajkot

PatnaBhopalJaipurLucknowMeerutJabalpurVijayawadaGuwahatiJammuRaipurRanchiThiruvanthapuramBhuvaneshwarChandigarh

MaduraiVaranasiAgraAmritsarAllahabadPanajiBodhgayaUjjainPuriAjmer-PushkarMysorePondicherryMathuraHaridwarNanded

ItanagarImphalShillongAizawalSrinagarKohimaGangtokAgartalaDehradunNainitalShimla

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The Programme was launched on January 31, 2007 at Hyderabad.

A Network Convener and Potential Knowledge Managers (KM) were identified.

Review Meeting on March 3, 2008 to identify activities of different groups

Proposal reviewed in July 2008 – need for focus on outputs and outcomes of reforms and projects

First Roundtable Meeting was held on 4th December 2008 at NIUA New Delhi.

Brief on the Programme:

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Status of Groups:

Groups Knowledge Manager Network Convener

Status

Mega cities Mega Cities Association Mega City Forum

Average

Industrial Mega cities

AIILSG, Mumbai Nagpur Slow

Mixed Economy cities

RCVPN Academy of Administration, M.P.

Bhopal Slow

Heritage cities CEPT Agra Good

Hill cities UAA, Nainital Nainital Slow

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Revised Focus of PEARL:

Act as a platform to share knowledge among governments at national, state, and local levels in JNNURM cities;

Provide information on organizations, techniques, technologies, resources, innovations, best practices, etc. for the projects and reforms;

Support outputs of JNNURM in terms of planning and implementation of projects and reforms; and

Help to set up discussion forums, news, guidance, etc. among JNNURM cities

National Institute of Urban Affairs (NIUA) to act as National Coordinator

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7

Activities:

The PEARL website (India Urban Portal) to be linked with JNNURM website – is already aired.

Documentation of best practices on planning and implementation of projects and reforms, innovations etc.

Newsletter (3 issues) – First Issue of “PEARL Update” is ready.

Conducting National and three Groups Workshops

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PEARL – PRESENT STATUSFirst Roundtable Meeting was held on December 4 2008 at NIUA New Delhi.

The main objective of the roundtable was to discuss contents of the proposed PEARL website – India Urban Portal (www.indiaurbanportal.in), which is the gateway to the 65 cities under JnNURM and linked to the main website of JnNURM. Extensive discussions on identifying the knowledge gaps and information sharing, best practices and crosscutting issues, etc. were conceded in the workshop.

National Workshop on Heritage, Culture and

Religious Cities in Madurai on February 2 2009

The main objective of the workshop was to share and discuss various initiatives being taken under the 15 identified JNNURM Cities falling under the "D" Group under PEARL. Key issues at the ULBs level that included lack of linkage between urban planning and heritage development; lack of comprehensive guidelines and clear road map for action to protect the heritage cities were discussed.

Work

shops

Held

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India Urban Portal: (The PEARL website)

The PEARL website

(India Urban Portal –www.indiaurbanportal.in)

is aired and linked with JNNURM website

Covers all 63 cities under JNNURM and other non-JNNURM cities.

Updates on best practices in planning, projects, reforms (central, state & ULB) and innovations etc.

Gives a knowledge sharing platform for interaction and discussion

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PEARL – PRESENT STATUS

PEARL W

ebsi

te

The PEARL website

(India Urban Portal –www.indiaurbanportal.in )

linked with JNNURM website – is operational.

The goal is to provide portal to urban information and to create a network, community and resource. This website documents

Best Practices,

Projects,

Reforms,

News / Events, Organisations,

Data /Resources,

Publications,

About JNNURM,

Gallery ( Photos & Films) and

PEARL Newsletter, etc.

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Documentation of best practices on planning and implementation of projects, reforms, innovations etc. is regularly being updated in the website.

Two Issues of “PEARL Update” Newsletter is ready and circulated

NIUA and the Internet Business Solutions Group, CISCO Systems Inc. signed a Statement of Work on February 9 2009 for capacity building in successful implementation of PEARL under JNNURM

PEARL – PRESENT STATUS

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Second Group Workshop with the Mega Cities Association, Kolkata to be held in July 2009.

Third Group Workshop with Industrial Mega cities, Mixed Economy cities and Hill Cities to be held in August 2009.

One more Issue of “PEARL Update” Newsletters is to be brought out.

Regular updating of PEARL Website - India Urban Portal (www.indiaurbanportal.in)

MoUD has approved NIUA’s request to approach Cities Alliance for their knowledge support to PEARL through Knowledge Network Support Unit (KNSU).A proposal in this regard is under preparation.

PEARL – WAY FORWARD

22

13

USAID and DFID has extended support to the sponsorship between Cities Alliance and NIUA.

Water and Sanitation Program (WSP) has dialected their support to help PEARL to analyse, document and disseminate communication material on urban reforms.

ADB agreed to provide knowledge products to the network.

World Bank Institute (WBI) has also shown interest to provide support on capacity building for urban officials and KMs.

PEARL – WAY FORWARD…

14

Knowledge Network Support Unit

(KNSU): CA Support: Objectives

Assess knowledge needs of the network

Capacity building of cities to implement reforms and projects

Develop the network for horizontal learning

Link with national and international networks

Provide inputs for national urban strategy

15

USAID and DFID will sponsor NIUA’s application to Cities Alliance.

Water and Sanitation Program (WSP) will support to analyse, document and disseminate communication material on urban reforms.

ADB has agreed to provide knowledge products to the network.

PEARL –KNSU Potential Support

16

23

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialNIUA/2009/01 1

" Collaboration and the new Urban Governance"

Prakash Kumar

Director, IBSG

Cisco Systems Inc

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2

Collaboration

increasingly important role of collaboration platforms within cities to improve urban management

between cities to speed up the rate and impact of urban innovation


Example of Collaboration as Tool

Obama’s Election Campaign through Internet

Unprecedented group of volunteers, grassroots leaders, and dedicated supporters were galvanized into one team using simple technology.

More than half a million people shared their thoughts and ideas about moving forward.

This Feb, President Obama announced the creation of Organizing for America -- a group that will work alongside the President to support the agenda people fought so hard for.


Focus of PEARL

Act as a platform to share knowledge among governments at national, state, and local levels in JNNURM cities;

Provide information on organizations, techniques, technologies, resources, innovations, best practices, etc. for the projects and reforms;

Support outputs of JNNURM in terms of planning and implementation of projects and reforms; and

Help to set up discussion forums, news, guidance, etc. among JNNURM cities


Categorization of Information

Best practices

Reports

Publications

Experiences – good and bad

Information on organizations, techniques, technologies, resources,

Innovations

(for the projects and reforms)


Best Practice Collection Categorization: Some Examples

25


Search Best Practice Collection


Innovative City/Business Partnerships


Citywide Recycling Program




2. Evaluation of Practice3. Replication of Practice

26


National League of Cities


Euro Cities


India Urban Portal


Another Option for Presentation of Best Practices on the Portal


Home

JNNURM

Publications

Best Practices

•Solid Waste Management

•Water Supply

•Waste Water

•Transport

•Road/Flyover

•Energy

•Admin Reforms

Organization

About Us

Best Practices

City Case Study

Delhi Using technology for efficient solid waste management

Surat Door to Door Refuse / Garbage Collection System

Hyderabad IT-enabled Solid Waste Management System

Mumbai Public Private Partnership for Scientific Management of Landfill Sites of Mumbai

Solid Water Waste Transport Road Energy AdminWaste Supply Water Flyover Reforms

Home =>Best Practices=>Solid Waste

Slid Waste Management


Best Practices

Solid Water Waste Transport Road Energy AdminWaste Supply Water Flyover Reforms

Home =>Best Practices=>Solid Waste=>Delhi

Home

JNNURM

Publications

Best Practices

•Solid Waste Management

•Water Supply

•Waste Water

•Transport

•Road/Flyover

•Energy

•Admin Reforms

Organization

About Us

Using technology for efficient solid waste management

MCD, Delhi

•Summary•What is it?•How does it work?•Application•Impact•Costs•Results

27


Another Option


Share, Show and leverage City Experience using Tree Structure

The PEARL “Tree” can allow all participating cities to easily see who is doing what, how they are doing it, what the solutions are, what they look like, how they can be reached, and how they can be linked to other cities

The “Tree” can continuously grow, using the cities as the roots, the major categories of Best Practices as the branches, and the Best Practices as the leaves.

The “Tree” will expand when new case is added, but will be highly visual and easy to follow.

This will allow others to learn quickly about what is being done elsewhere, saving valuable time otherwise would have been spent on re-inventing the wheel.


Cities(Root)

Category of case(Branch)

Case Study(Leaves)


Best Practices

PPP Models

Reports/Publications

Cities

Best Practices

SolidWasteMgmt

Water Supply

WasteWater

BuildingConservation

Transport

RoadFlyover

Parking

AdminReforms


Best Practices

PPP Models


Cities

Best Practices

SolidWasteMgmt

Water Supply

WasteWater


Transport

RoadFlyover

ParkingAdmin

Reforms

PPPIT Enabled

Door toDoor collection

Bio-MedWasteLocality

Mgmt

ProcessingPlant

LandfillMgmt


Best Practices

PPP Models


Cities

SolidWasteMgmt

Water Supply

WasteWater

Transport

RoadFlyover

Parking

AdminReforms

Best Practices


PPPIT Enabled

Door toDoor collection

Bio-MedWasteLocality

Mgmt

ProcessingPlant

LandfillMgmt

Surat

Jetpur

28


Photos

Video

Back


Other Visual Mode of Search :On City

A/BC/D

E/F/G

H/I/KL/M/NO/P/R

S/T

V/Y

City



A/BC/D

E/F/G

H/I/KL/M/NO/P/R

S/T

V/Y

City

Unit Area P/Tax

Gorakhpur

GIS Based P/Tax



A/BC/D

E/F/G

H/I/KL/M/NO/P/R

S/T

V/Y

City

Unit Area P/Tax

Gorakhpur

GIS Based P/Tax

Unit Area based Property Tax

•Summary•What is it?•How does it work?•Application•Impact•Costs•Results•Contact Details etc.

http://www.essentialsurfing.com/shaperstree.html


Structure of Database of Best Practices/ Reports/Papers

Main category

Sub-Topic/Category

Name of Municipality

Month and year of implementation

Benefits

Key words

Unique No. of story (sector-subsector-year-sl no.)

Key Contacts (Name, Tel, email etc)

The categorization and structuring of data has to be intuitive.


Broadcast InformationExchange/ Dialogue

Full Collaboration

Beyond Portal Based Best Practices

•Solution Exchange

•Newsgroups (Site-based one-to-many small group)

•BBSes (Bulletin Boards)

•Wikis

•Blogs

•RSS

•Video Blogs

•Podcasts

•Social Networking

•Video Conferencing

•Webex

•Telepresence

•Best practice on aPortal

•Listservs (one-to-many public interaction)

29


Webex On-demand web meetings

Present information, share applications, and collaborate on projects with partners and colleagues around the globe as easily as if you were side by side.

Everyone can see the same thing at the same time, while you talk.

One needs Internet connection and a telephone.

Share anything on your computer screen with anyone, anywhere.

You can work together like you do in person, without traveling. (saving of money, time and resources)

No software to install, no hardware to purchase


Supplementary Efforts to Collaborative Platform

Annual meetings of Mayors, Commissioners and other senior officers

Separate forum of Engineers and other professionals of Municipalities which meets every year

Newsletter (paper based + Internet based)


The Road Ahead

Best Practice => Info Exchange => Collaborative Tools

How to get municipal officials to look at the site/participate in this activity (training, awards for contribution, joint projects, visit etc.)

Managed sites, which are part of a larger ongoing organization (that has other roles that connect them -e.g. policy influence) NIUA to play this role.

Simultaneously should start Wikis, Blogs, Mashups, RSS

Video Conferencing and Webex



Municipal MMP under NeGP

Registration and issue of birth and death certificate

Payment of property tax, Utility Bills and Management of Utilities that come under ULBs

Property Tax Water Supply and other Utilities

Grievances and suggestions

Building plan approvals

Procurement and monitoring of projects E-procurement Project/ward works

Heath program Licenses Solid Waste Management

Accounting system

Personnel Information System.

Grievances Handling, including implementation of the elements of the Right To Information Act, Acknowledgement, Resolution monitoring

30

KMC: Capacity Building Program – A Reforms Initiative

Kolkata Municipal Corporation

July 2009

2

Background of the Capacity Building Programme

The Kolkata Environmental Improvement Project (KEIP) is a multi-agency endeavour, that was launched to provide affordable access to basic urban services in slums, revamp the sewerage and drainage system, improve solid waste management system efficient, restore the city's drainage canals, and improve outdoor recreation facilities in parks and water bodies in the city. KMC and Govt. of West Bengal are responsible for implementation of the project. The funding for the project, a total of INR 1806 crore, is being provided by Asian Development Bank (ADB).

A KEIP feasibility study was done and it identified the need for wider capacity building in the Kolkata Municipal Corporation and proposed a Capacity Building Programme (CBP)to raise the standards of KMC’s delivery of municipal services.

The Department for International Development (DFID), Government of UK, stepped in at this stage to fund this capacity building program over a six-year period starting from 2003 and committed to a total funding of GBP 28.3 million.

The purpose of the CBP, which was initiated in 2003, is to transform KMC into an institution of excellence in city administration and good governance

3

Scope of CBP

PROCESS

STRUCTURE

PEOPLE

TECHNOLOGYSTRATEGY

• Redefining of Organizational structure

• Delegation and distribution of powers in a three-tier mode

• Business process re-engineering

• Introduction of Citizen centric processes• Training and capacity

building of staff• Specific job descriptions

• Development of E-governance and GIS • Usage of technology in

other services

A vision and strategy articulated in a document, defining the core concern areas and carving out niches for public private partnerships etc

The next few slides give the highlights action taken in each of these areas in a brief manner… 3

4

External support

4

The detailed scope of the CBP and proposed interventions were listed under the following heads for which consultants were selected through a competitive bidding process.

S No Modules Partners

CBP001 Organizational Development A. F. Ferguson (AFF)

CBP002 Computerization Tata Consultancy Services (TCS)

CBP003 Public Relations & Communication PRL

CBP004 Geographic Information System Tata Consultancy Services (TCS), Speck and Infotech

CBP005 Program ManagementImplementationChange Management and GovernanceSocial InclusionUrban Planning

KPMG Advisory Services Private Limited

CBP006 Resource Mobilization and Improved Financial Management

ICAI-Accounting Research Foundation (ICAI-ARF)

5

Major Achievements Under CBP

1 Organizational Development

2 Social Development

3 Financial Management

4 E-Governance

5 Urban Planning

5

6

Organizational Development & Governance

6

Administrative and financial powers have been delegated across levels for all major functions. This has led to significant simplification of work approval process, leading to expeditious service deliver. For instance:

Time taken for contractor payments has been reduced from 18 months to 3 months Time taken for simple property mutation has been reduced from 20 days to less than one week over the last 3 yearsTime taken to issue birth certificates has been reduced by almost 75% since 2003Commissioner’s files have been reduced by 42% since 2002

Borough Strengthening Plan has been formulated to transfer adequate powers to Boroughs.

KMC has undertaken transfer of civic assets and responsibilities from other para-statal agencies in order to become the single point interface for civic services in Kolkata. This includes 2 sewerage treatment plans, 18 drainage pumping stations, more than 20,000 streetlights, 3 water supply booster pumping stations and several roads maintenance and solid waste management responsibilities.

31

7

Organizational Development & Governance

7

Creation of new departments like Social Sector, Town Planning and PPP cell has been undertaken in order to improve focus on pro-poor approach and planning aspects.

Training/workshops of KMC staff have been conducted on various municipal administrative systems modules, IT and allied topics, ERP, management issues etc. Several batches of Category-A officers have undergone Management Development Program (MDP) training at IIM Calcutta while more than 3500 employees have been trained by IUM till date

Citizen’s charter for 8 departments are now available on KMC website, informing the citizens of the list of KMC services and also fixing accountability for each service.

Citizen’s survey was conducted in 2006-07 and 2008-09 to understand the citizens’

perception of KMC’s services.

8

Social Sector

8

Identification of Below Poverty Line population through surveys has been completed. Delivery of poverty alleviation schemes to beneficiaries from BPL background (NOAPS, SJSRY, JSY, NFBS) is being undertaken by KMC

A self sustainable model of poverty alleviation has been created through community empowerment. For eg., Job-linked training programs are facilitated with the support of NGOs to cover fields like security and safety, retail management, etc.

Primary schools and Shishu Shiksha Kendras (SSKs) are being run for underprivileged children. Mid-day-meal scheme has been introduced in all primary schools to improve the enrolment of students and cater to their nutrition needs

More than 40,000 underprivileged children derive benefits out of the KMC primary education system. There has been increase of almost 5,000 students over the last 6 years

School Development Commitees have been set up to incorporate parents’ participation

in the children’s progress and decentralize school administration

9

Social Sector: Rising Pro-Poor Expenditure

9

Pro Poor Expenditure

3070

4455

3688

8166

2000

3000

4000

5000

6000

7000

8000

9000

2004-05 2005-06 2006-07 2007-08

Years

Act

ual

Exp

end

itu

res

(Rs.

Lak

h)

• The Pro-Poor Expenditure inKMC rose at a CompoundedAnnual Growth Rate of27.7% from 2004-05 to 2007-08

• Accounting for both direct andapportioned pro-poorexpenditures, the total pro-poor expenditure in 2008-09as a % of total own sourcerevenue had risen to 27%

10

Resource Mobilization and Financial Management

10

Accounting reforms have been undertaken to ensure transparent and systematic maintenance of accounts.

Restrictions have been imposed on non esssential expenditure – Recruitment was frozen and staff strength reduced from 41,000 in 1999 to 34,000 at present through a conscious policy decision.

E-Networking has been implemented to enable online capturing and recording of financial and accounting transactions.

Financial process reengineering (FPR) has been undertaken and is being implemented to introduce accounting following accrual principle.

ERP based system for financial management is in the final stages of implementation.

Internal audit has been strengthened with engagement of professional firms

All salary payments are now done through Bank ECS

11

E-Governance & IT

11

Till date, 25 departments have been computerized under the Municipal Administration System (MAS). Integrated systems for Birth & Death Registration, Building and Market, License, Survey, Health, etc are now functioning

KMC network has been set up with over 810 nodes within Kolkata. Recruitment of IT Cadre has been undertaken

Technical training for users has been organized

Four dedicated e-Kolkata Citizen Service Centres have been setup in different locations in the city. Payments to various KMC departments such as Assessment, License, Advertisement, Water Supply etc. can be made at these centres. All 15 treasuries located in the 15 boroughs of Kolkata have also virtually started functioning as e-Kolkata centres and accept these payments

Implementation of GIS (geographic Information System) is under progress with the pilot phase completed. When completed this will improve delivery of all services.

KMC’s website www.kolkatamycity.com has been put online with information on services and officials available apart from forms and FAQs. The portal will now be redesigned to include services such as electronic payment of fees and taxes.

1212

4 Citizen Service Centres

Citizen Domain

24 Markets 7 Assmt CollectionCentres

15 Treasuries

BSNL providing the Network

15 Boroughs 141 Wards & Ward Committee

18 WS pumping stnsincl far flung PALTA

19 Drainage Pumping Stations

110 Ward Health Units68 Malaria Clinics27 Dispensaries

21 Health Admin Units4 Maternity Homes

1 TB Hospital 10 TB Units7 Crematoria

7 Burial Grounds

15 BoroughConservancy

offices

8 License Centres

5 Lighting Zones and CMO

CENTRALMUNICIPAL

OFFICE

Single stop Citizen Centres located at suitable areas in the city

Central DataCentre

DR site

KMC Network

32

13

Overall CBP Fund Utilization

13

IT63% (27%)

Communication strategy & image

building

1% (4%)

Governance6% (5%)

HRM policy & ERS2% (5%)

Training1% (11%)

Social development

4% (11%)

Resource mobilization &

improved

financial management

5% (11%)

Capacity building management

support

14% (13%)

Town planning & environmanet management

2% (8%)

Refurnishment of office

1% (4%)Monitoring & supervision

1% (2%)

(Figure in bracket shows funds allocation as per original budget estimate)

14

Urban Planning & Environmental Management

14

The Town Planning Department in consonance with Bengal Engineering and Science University (BESU) have prepared plans for the spatial development of KMC area (including publications such as ‘Vision & Perspective Plan’ and ‘City Mobility Plan’) to

serve as a guide for urban planning.

Project for Integrated Housing for Slum Dwellers under BSUP are being undertaken in 10 locations within Kolkata. More than 14,000 dwelling units to be constructed.

Upkeep and maintenance of Heritage Buildings has been accorded priority and KMC has undertaken several projects over the past 3 years.

PPP cell has been formed and various PPP projects have been completed or are under progress. These projects include management of Star Theatre, maintenance of Citizen’s Park, reconstruction of College Street Market and development of Lake Mall.

The Land monetisation projects include land on Mouza Boinchtala (given for hotel development), 5 acre land on EM Bypass and land for construction of Park Hotel. These projects have together fetched KMC a revenue of around INR 567 crore. A few more suc projects for land monetisation and markets development are in the pipeline

15

Impact of CBP: Financial Turnaround of KMC

Government Grants as % of Total Revenue

42%37% 39%

42%

36%32%

0%

54%

02-03 03-04 04-05 05-06 06-07 07-08

Financial targets of CBP

Level of achievement

The dependence on government grants reduces from 54% of Total Receipt to 25%

In year 2008-09, government grants were 33.8% of Total Receipts

Own source revenue of KMC increases and is sufficient to meet 75%of total expenditure

Own source revenue has steadily increased and for 2008-09, 64% of total expenditure was met from revenue income.

Amount spent on capital works increases from 9% of expenditure to 20%

Capital expenditure as a % of total expenditure for the year 2008-09 was 40.2%

Total Internal Resources in Rs. Crores

212 204 217 222 253 293149 221 198 228

306 294

156307

0

200

400

600

800

1000

02-03 03-04 04-05 05-06 06-07 07-08

Year

Tax Collection Non-Tax Revenue Collections PPP Revenue

16

Impact of CBP: Improved Service Delivery

16

Service Area 2002 2008 Remarks

Water Supply to KMC areas (MGD)

270 313

Water supply (LPCD) 190 200 With new pumping stations, water flow has been increased.

Solid Waste Removal (MT per day)

2500 (80%) 3810 (90%) Rated third cleanest city in India by ORG-MARG study.

Sewerage and drainage Existing Added 221 km In added areas through KEIP

Road area 6.4% 8.2% Widening of 43 km of roads taken up. Mastic asphalting done for 105 km.

The improved service delivery has been acknowledged by the citizens as is established by recent citizen surveys

17

Impact of CBP: Improved Citizen Satisfaction

17

49

25

87

61

47

12

7263

53

85

68 6757

48

0102030405060708090

100

Roads Assessment Lighting SWM Water Supply Vector borne diseases

Trade license

Satisfaction with servicesAverage 6.01 on 10

Citizens Survey 2004 (AFF) Impact Assessment Survey 2009 (IPE)

Citizen satisfaction has improved in 5 out of 7 major services provided by KMC

18

Impact of CBP: Transformation of KMC as a ULB

18

These slides have only highlighted the major achievements under CBP. Explaining the entire impact of the programme would require going into much more details. But it would suffice to say that the CBP has transformed KMC into a much more responsive organization.

CBP is an essential process for all ULBs. It needs to be undertaken by ULBs even if an external source of funding is not available and the organization’s own funds must be used. The long term gains achieved from such a programme will more than justify the investments.

CBP is also a continuous, never ending process. The need for reforms never ends. Establishing a dedicated ‘Reforms Cell’ that is part of the permanent organization structure is thus the essence of CBP.

33

PEARL Workshop of Mega Cities Group (A) Cities

4th July 2009

Activities of Mega Cities Association till date…

22nd September 2006 Meeting at Kolkata to discuss on operationalising the Mega Cities Forum.

6th February 2007 Meeting held at New Delhi to discuss and finalize the draft MoA of the Forum.

May 2007 Mega Cities’ Association (MCA) formally registered under the Societies Act.

MCA evolves as Knowledge Manager under the PEARL initiative of the JNNURM with Kolkata as the Convener – City.

30th May The first meeting of the Association held at MoUD, New Delhi, with JS, GoI on Chair.

7th August 2007 The first Executive Committee Meeting of the MCA held in New Delhi. Workshop on Land Titling and Registration System.

26th October 2007 The First Leading Practice Symposium held in Kolkata. Second Executive Committee Meeting held.

13th February 2007 Workshop on Solid Waste Management held in Bangalore. Third Executive Committee Meeting held.

4th April 2008 Workshop on Municipal Finance with focus on Reforms in Property Tax Assessment and Collection System

4th December 2008 Roundtable on “Peer Experience and Reflective Learning (PEARL)” Programme under JnNURM at NIUA

Workshop on Land Titling and Registration System - 7th August 2007

MCA organised its first ever Workshop in Delhi on Land Titling and Registration System with support from the United States A gency for

International Development (USAID), International City/County Management Association (ICMA), Urban Management Centre (UMC),

Urban Institute (UI).

The meeting was concluded with the general consensus that registration of land titling needs greater deliberations and debate on several

issues which include:

There are multitude of legislations and organisations having influence on land ownership.

• At present only the land transfer deed is registered, not the title or ownership.

• Registration doesn’t guarantee the owning or titling of the land in principle.

• Under the present land registration system, the registrar registers the land transfer, whereas the civil courts decide the ownership of land. It is

not possible for the registrar to carry out the functions of civil courts.

• The legitimacy of the land titling registration has to be established.

Continued…

First Leading Practices Symposium, Kolkata – 26th

October 2007.

The Symposium was attended by representatives from seven MCA Core member cities, City Manager’s Association, NIUA,USAID and US Consulate General and the Mayor of Kolkata;

The Symposium was inaugurated by Mr. Bikash Ranjan Bhattacharya, Hon’ble, Mayor, Kolkata who also, released a book on “Leading Practices Catalogue, 2007-Mega Cities Poised for Change” published by MCA, USAID, UI and ICMA.

The 1st newsletter (of MCA) was released by Mr.R.Subhramanya, IAS, Commissioner, Bruhat Bangalore Mahanagar Palika (BBMP).

MCA brought out a book on the proceedings of the Leading Practices Symposium and its second newsletter on solid

waste management.

Continued…

34

Continued…

Continued…

Workshop on Solid Waste Management - 13th February 2008

Attended by representatives from seven MCA Core member cities, Urban Management Centre, USAID, Officials from

BBMP, Govt. of Karnataka, Directorate of Municipal Administration, Bangalore, City Managers Association - Karnataka,

Orissa and Gujarat, City Managers Association – Phoenix, KUIDFC, Bangalore, EMPRI, IDECK, Media.

Issues related starting from collection, transportation and disposal of Solid Waste were discussed.

Unique initiatives of BBMP of using plastic waste for road construction, use of GIS in collection vehicles in Delhi and

successful engagement of rag pickers in collection of solid waste thus leading to income generation were shared.

The need to bring in public private partnership within SWM and include the participation of citizens were discussed.

Focus on use of different technologies, methods of disposal, adoption of energy efficiency methods.

Continued…

Continued…

Workshop on Municipal Finance with Special Focus on Reforms in Property Tax Assessment and Collection System - 4th April 2008

The Workshop aimed to share knowledge and information on the reforms undertaken for improving the Property Tax Assessment and Collection System.

Issues discussed

– The need to have transparency and accountability in the current system of property tax assessment and collection.

– The contribution of property tax to the total municipal revenue is marginal compared to other sources like octroi, land tax, fees and government grants.

– With the abolition of octroi the need to introduce a reformed property tax system which will not only be buoyant but sustainable has emerged as one of the important challenges.

– Advantages and disadvantages of various method of property tax assessment.

35

Continued…

Continued…

Our Publications

First PEARL Workshop of Mega Cities Group (A) Cities – 4th July 2009

MCA in association with NIUA and MoUD is organising the first National Level Workshop of Mega

Cities;

MCA has documented the innovative practices from the seven mega cities and compiled a document

titled “ Mega Cities on Reforms – A Catalogue on Innovative Practices”;

Key Challenges Faced by Mega Cities

Unemployment, Poverty, Growing Slums

Social Security, Housing and Living Conditions

Environmental Concerns;

Traffic Congestion;

Infrastructure - Transportation, Water and Waste Water;

City Governance and Investments;

Way Forward: Where MCA may step in…

E Governance

Slum Upgradation and Poverty Alleviation

User Charges

Financial Management and Accounting

36

THANK YOU

Email:[email protected]

37

RECRUITMENT IN MCGM BY

WALK-IN SELECTION

To receive vacancy report andproposal alongwith qualifications,selection criteria and draftadvertisement to fill in the vacantposts from respectivedepartments

To fill in the vacant post as per qualifications and selection criteria,

Draft advertisement.

1) In newspapers2) On internet3) On television4) Broadcasting on radio

AndTo send notifications to respective employment exchanges.

Fix up different dates / timing for recruitment of different categories / castes

To scrutinize the documents of the candidates who remain present on the day of recruitment fixed for the particular category / castes.

To determine the eligibility as per the qualifications, terms and conditions mentioned in the advertisement categorywise / castewise.

To feed the particulars of the eligible individuals immediately categorywise / casteswise

To prepare and declare the merit list category wise / castes wise of selected candidates.

To prepare and declare the select list depending upon the vacancies categorywise / castewise

To get the prescribed application forms filled in by the selected candidates.

To scrutinize the copies of the certificates including the cast certificate and to verify the same with originals

Direct the candidates for medical examination

Forward the police verification form of the candidate to concern police station.

To obtain security deposit / bond from the candidate

To direct the candidates for appointment according to vacancies of the respective departments. However, appointments to be made only upon receipt of satisfactory police verification.

38

DRASTIC REDUCTION IN TIME REQUIRED FOR

ASSEMBLING OF CANDIDATES / RECRUITMENT

PROCEDURE/ PROCESSING OF DATA / DRAWING UP OF

MERIT AND SELECT LISTS

ELIMINATION OF CONVENTIONAL AND TIME

CONSUMING LENGTHY PROCEDURES

TOTAL TRANSPERANCY

ELIMINATION OF CORRUPTION

DISPLAY OF MERIT AND SELECT LISTS ON THE SAME

DAY BY EVENING

ECONOMICAL FOR BOTH CANDIDATES AS WELL AS

ADMINISTRATION

QUICK FILLING UP OF VACANCIES

Physically

Handicapped

Women ExServicemen

(Grp"C")

ExServicemen

(Grp“D")

Sportsmen

3% 30% 10% 15% 5%

SC 13%

ST 7%

DT(A) 3%

NT(B) 2.5%

NT( C) 3.5%

NT(D) 2%

SBC 2%

OBC 19%

39

BRIHANMUMBAI MAHANAGARPALIKA

1

STATUS OF REFORMS

Shri Rajendra Vale

Deputy Municipal CommissionerMunicipal Corporation of Greater Mumbai (India)


2

Mumbai • Mumbai

– Mumbai is located on the

western seacoast of India from

180 53’ north latitude and from

720 east to 72059’ east

longitude. It was originally a

cluster of seven islands.

– These islands were given in

dowry by the Portuguese King,

to the King of England. Thus

Mumbai came under British

rule in 1660 A.D. Over the

years, these islands have been

joined to form present Mumbai.


3

Growth of Population 1901 - 2001

0

2

4

68

10

12

14

1901 1911 1921 1931 1941 1951 1961 1971 1981 1991 2001

Year

Popu

lation

of M

illion

% Growth of Population During 1901-2001.

010

2030

4050

6070

80

1901 1911 1921 1931 1941 1951 1961 1971 1981 1991 2001

Year

Gro

wth

%


4

Provision of Basic Services to Urban Poor

Internal Earmarking of Funds for Services to Urban Poor

Rationalization of User Charges

Property Tax Reforms

Municipal Accounting Reforms

E-Governance

Particulars

ULB LEVEL - MANDATORY REFORMS


5

Reform Progress made since commencement of JNNURM

Finalisation of Municipal e-Governanceimplementation action plan for the city

The core of the Corporation’s e-gover-nance initiatives isimplementation of ERP based software system (SAP).

Business Process Re-engineering [BPR] is being carriedout on the basis of the best practices adopted worldwideunder the advice of M/s TCS.

Business Process Re-engineering has been completed inrespect of all the core processes in the MCGM.

Undertaking Business Process Re-engi-neering (BPR) prior to migration toe-governance systems

E-GOVERNANCE


6


Appointment of Software consultant(s)/ agency for software development, deployment and training

Software Agency for software development and deployment

ERP M/s SAP + M/s Siemens and M/s ABM Knowledgeware Ltd.

P-Tax M/s ABM Knowledgeware Ltd.

Aqua Water Billing

M/s ABM Knowledgeware Ltd.

BOSS M/s Ace Televoice Pvt. Ltd.

Biometrics based Attendance System

M/s Bharat Electronics Ltd.

Vehicle Tracking System

M/s Ace Televoice Pvt. Ltd.

E-GOVERNANCE contd.....

40


7


Implementation of E-governanceinitiatives in the JNNURM city, againstthe identified modules

a] Property Tax- Re-platforming of the existing

Software

System commissioned in the first quarter of thefinancial year 2007-08.

b] Accounting- Accounting module under ERP

Solution

Accrual based Accounting System adopted since the 1st

April 2007. New GL Codes adopted since 1st April2007. Budgeting carried out as per the new GLCodes/Accrual based Accounting System.

c] Water Supply and Other Utilities- Re-platforming of Billing Software

System commissioned in the first quarter of thefinancial year 2007-08.

d] Birth & Death Registration- Revamping of the existing software

under ERP Solution

Web based registration introduced in the September2007. Records digitized till 1996; more records upto1986 to be digitized by March 200.

E-GOVERNANCE

contd.....


8


e] Citizens’ Grievance Monitoring- Revamping of the existing softwareunder ERP Solution.

Web based Citizens’ Grievance Monitoring Systemintroduced in September 2007.

f] Personnel Management System- To be implemented under ERP

Solution

Data fully digitized. Implementation of PersonnelManagement System under the ERP Solutions iscompleted.

g] Procurement and Monitoring of Projects

- E-procurement being implemented under ERP Solution

Completed.E-procurement module designed under ERP & E-procurement pilot commenced in November 2008; and tobe replicated for all departments.

- Project/Ward Works beingimplemented under ERP Solution

All models of E-tendering have been completed and havegone live.

h] Building Plan Approval- Selection and implementation of

appropriate software

Auto DCR software selected and pilot run completed inE/Sub. Zone & will be replicated in City & WesternSuburbs by end of Dec. 2009.

E-GOVERNANCE contd.....


9

E-GOVERNANCE

contd.....


i] Health Programs

- LicensesBeing implemented underCITIZENS’ PORTAL

All licenses available will be through Citizen’s Portalfrom January 2009.

- Solid Waste ManagementGPS based vehicle tracking and management system being implemented.

All SWM vehicles being monitored under GPSmonitoring system since October 2007.

j) CITIZENS’ PORTAL

- A data-base driven web portal, containing a payment gateway amongst other things, offering a variety of services to the citizens online.

Module commissioned in September 2007.(Address:- http://portal.mcgm.gov.in)


10


Resolution by Government expressingcommitment to establish modern municipalaccounting system

GR No.Lekhasu/102004/71/P.K.-5/04/ UD-31dt.06.07.2005 has already been issued by the Govt. inthis regard.

Appointment of field-level consultant bythe ULB for implementation at the city-level

M/s A.F. Ferguson have been appointed by the MCGMas the Consultants for implementation of AccountingReforms and converting the Cash based Double EntryAccounting System into Accrual based Double EntryAccounting System.

Completion of registers and Valuation ofassets and liabilities

The work of listing, verification and valuation of allassets of MCGM is completed and data is also beinguploaded in the system for testing.

MUNICIPAL ACCOUNTING


11


Full migration to accrual based double-entry accounting system

Double-Entry-Accrual-based system started w.e.f.01.04.2007. The work of closing of the annual accountsfor the year 2006-07 was completed and the openingbalances for 2007-08 were finalised, based on the newaccounting codes. The Budgets from 2007 – 08 onwardswere prepared and uploaded in the new system and wereuploaded in the SAP System for full-scale implementation.

Drawing up of opening balance sheet(OBS):

a] Provisional OBS Completed.

b] Adoption of provisional OBS Provisional Opening Balances Statement has beenprepared and adopted.

c] Finalisation of OBS Opening Balances Statement is finalised and audited by theMunicipal Chief Auditor.


contd.....


12


Production of financial statements (income-expenditure accounts and balance sheet) asper the new system

Due to drastic changes in practices & due to technicalissues, work of finalisation of accounts is delayed.Efforts are being made on war footing to complete thistask in the near future.

Preparation of outcome budget The process of preparing outcome-based Budget wasstarted in 2006-07 and has been substantiallyaccomplished in the Budget of 2009-10.

Credit rating of ULB/Parastatal The work of credit rating is done by M/s Fitchunder the JNNURM who have assigned a long termcredit rating of ‘AA(ind)’ with ‘Stable’ outlook to theMCGM.


contd.....

41


13


Setting up a non-discretionary method fordetermination of property tax

Amendment to the MMC Act has been enacted byState Govt. for levy of property taxes on capitalvalue. New capital value based system will beimplemented by 01.04.2010.

PROPERTY TAX


14


Use of GIS-based property tax system

a] Selection of appropriateconsultant

Selection of M/s TCS as consultants done.

b] Preparation of digital propertymaps for municipality.

Tenders process is completed and survey will commencepost monsoon.

c] Verification of digital maps andpreparation of complete database of properties

- do -

d] Administration of Property Taxusing GIS database and relatedapplication

- do -

e] Mechanism for periodicupdation of GIS database

This will be decided with the help of GIS System Integratoron implementation of GIS Applications.

PROPERTY TAX

contd.....


15


Periodicity for revision of guidance values

Periodicity to be adoptedZ Residential Letting Rates are revised every year.For the year 2009-10 Admn. Has proposed the same

guidance values of 2008-09 as a Stamp Duty readyreckoner values are unchanged.

Next scheduled / anticipated revision of guidance values

- do -

Deadline for adoption - do -

Establishing Dispute resolution mechanism A Dispute resolution mechanism has been set up and isfunctioning since 2006-07, in the form of a “SettlementAdvisory Board”. 229 cases have been settled.

Additional Chief Judge of Small Cause Courtis appointed to hear only the Municipal mattersparticularly cases of taxation. There are about2500 such cases pending in the Small Causes.Court. Efforts would be made to set up at leastone more Court exclusively for Property Taxlitigations.

Efforts are being made to set up at least one more Courtexclusively for Property Tax litigations. The proposal hasbeen submitted to the State Govt.

PROPERTY TAX contd.....


16


Rewarding and acknowledging honestand prompt taxpayers

• Tax payers welfare fund is created.• On accident of a taxpayer, cash assistance is provided upto

Rs.1 lac to his family in case of death.

Achievement of 85% Collection Ratiofor Current Demand

Achieved. In 2008-09 the collection ratio for currentdemand is 86.73% (excluding disputed cases).

PROPERTY TAX

contd.....


17


The State/ULB must formulate and adopt apolicy on user charges which should includeproper targeting of subsidies, if any, for allservices; ensuring the full realization ofO&M cost by the end of the Mission period.

The MCGM is already recovering sufficient user charges forwater supply and sewage disposal services so as to fullycover the O&M costs. Solid Waste Management and Healthservices are essential services and the municipal revenuefrom the Property Tax and Octroi is sufficient to meet theexpenses on these services.

Establishment of proper accounting system for each service so as to determine the O&M cost separately

a] Water Supply & Sewerage A system is already in existence since 1974 for water supply& sewerage.

b] Solid Waste Management Separate Fund and Functionary Codes have been allotted todetermine the O&M cost of various civic services. O&Mcost is currently fully met through Trade Refuse Charges anda portion of revenues from the Property Tax.

c] Public Transport Services Already in existence.

USER CHARGES


18


Time table to achieve full recovery of O&M costs from user charges

a] Water Supply Even currently, sufficient user charges are being recoveredto cover O&M cost fully

b] Sewerage Even currently, sufficient user charges are being recoveredto cover O&M cost fully

c] Solid Waste Management O&M cost is currently fully met through Trade RefuseCharges and a portion of revenues from the Property Tax.

d] Public Transport Services

USER CHARGES

contd.....

42


19


Achieving new Service Standards in WaterSupply (lpcd)

In progress

Achieving new Service Standards in Water Supply (hours)

In progress

Achieving new Service Standards in Water Supply (non-revenue)

In progress

Achieving new Standards in Sewerage (%Population)

In progress

Maximum Target for non-revenue water In progress

Maximum Target for Unaccounted water In progress

USER CHARGES

contd.....


20


Reforms in the accounting andbudgeting codes to enable identificationof all income and expenditure (in bothRevenue and Capital accounts) to beidentified as related to poor / non-poor.

Separate code for ‘Services to Urban Poor’ has been allotted and itwill enable municipal administration to identify all income andexpenditure (in both Revenue and Capital accounts) related to thepoor/non-poor.

Creation of separate Municipal Fund inthe accounting system for ‘Services tothe Poor’.

Desired M.I.S. can be obtained through SAP system, sinceseparate G.L. Code is given for ‘Services to the Poor’.

Amendments to the MunicipalAccounting Rules for governing theFund, Operating the Fund, includingrules for transfer of resources into theFund for ‘Services to Poor’ .

Not felt necessary as the same purpose can be served bycodification of budget heads for the “poor” and “non-poor” in theSAP, being implemented in the MCGM.

Provision for Urban Poor in the Budget A provision of Rs.3358.86 crores (i.e. 26.08% of the totalRevenue and Capital Expenditure Budget) for theschemes/programmes targeting urban poor was made in theBudget for 2007-08. Similarly, a provision of Rs.3961.44 crores(i.e. 23.54% of the total Revenue & Capital Expenditure Budget)has been made in the Budget of 2008-09 for the urban poor. Inthe year 2009-10 a provision of Rs.4791 i.e. 24.04% of totalRevenue and Capital Expenditure Budget is made.

INTERNAL EARMARKING OF FUNDS FOR SERVICES TO URBAN POOR


21


The State Government and ULBmust formulate and adopt vide aresolution a comprehensive policyon providing basic services to allurban poor which should includesecurity of tenure and improvedhousing at affordable prices.

The State Govt. has prepared a Housing Policy which focuses onproviding housing and other basic amenities to the urban poor. ThePolicy has been approved by the State Legislature. It envisages anumber of measures for creating suitable housing stock at affordable costwith special focus on making houses for the economically weakersections of the society. Modification processed to incorporate Regulationno.21(4) for earmarking 20% area in plots admeasuring 2000 sq.Mtr. &more for EWS/LIG/MIG housing and 10% tenements in plotsadmeasuring area of 4000 sq.mtrs. And more for EWS/LIG/MIGhousing. Corporation Resolution on 11.11.2008, public notificationissued on 19.02.2009. No objection / suggestion received. Themodification being submitted to Govt. for finalisation u/s 37 (2) ofM.R.T.P. Act.

Conduct of House Hold (HH) levelsurvey, covering all poor settlements

The survey of the below poverty line persons was done in the year 2006-07 and the data pertaining to the survey has also been computerised.16.07 lakh families have been surveyed.

Creation of database, includingidentification of HHs for prioritytargeting of Schemes for household levelbenefit

The survey to identify the urban poor is over and the database has beensubmitted to the Directorate of Municipal Administration for finalisationof the urban poor.

PROVISION OF BASIC SERVICES TO URBAN POOR


22

PROVISION OF BASIC SERVICES TO URBAN POORContd...


Ranking and prioritisation of clusters ofurban poor settlements in a participatorymanner

Prioritisation of clusters of urban poor settlements wouldbe completed by the end of Year 2008.

Frequency of updating of database created Every 5 years.

Maximum Achievement of Public Taps(def. dist from HH)

In progress

Maximum Achievement of Householdlevel toilets

In progress

Maximum Achievement of defineddisposal system for House Hold toilets

In progress

Curative Health Care - Average distanceof Household from facility in meter

Already achieved.

Primary Education - Drop Out Rate In progress


23

Reform

Introduction of computerised process of registration of Land & Property

Revision of Building Byelaws to make Rainwater Harvesting mandatory

Bye-laws on reuse of recycled water

Revision of Building Byelaws to streamline the approval process

Earmarking at least 20-25% of developed land in all Housing Project

Simplification of legal and procedural frameworks for conversion of agricultural land fornon-agricultural purposes

Encouraging Public Private Partnership

Administrative Reforms

OPTIONAL REFORMS


24

INTRODUCTION OF COMPUTERIZED PROCESS OF

REGISTRATION OF LAND AND PROPERTY


Conversion to an electronic process ofregistration.

The process of registration of land and property isalready computerized.

43


25


Amendment of the existing legislation tointroduce the new Building byelaws andnotification

Necessary amendment to the Development ControlRegulations for Mumbai have already been done videGovernment Notification.

Dissemination of the new set of BuildingByelaws through a website

The concerned Development Control Regulations hasbeen placed on the MCGM website.

Start of Approval as per the new buildingbyelaws

Approvals are being done as per the new building bye-laws that have made rain water harvesting mandatory forhousing and open plots, having an area exceeding 300Sq.Mtr.

Any other Reforms being undertaken Rainwater Harvesting is already included as aprecondition while granting building permission. Thisconcept is also included under the programme of Eco-Housing that is being introduced in Mumbai onvoluntary basis.

REVISION OF BUILDING BYELAWS TO MAKE RAINWATER

HARVESTING MANDATORY


26

BYELAWS ON REUSE OF RECYCLED WATER


Final design and decision on end use of aWaste Water Recycling System.

A study group has been set up by the MCGM to preparedraft bye laws regarding recycling and reuse of wastewater.

Preparation of draft building byelaws toreflect the mandatory clauses of such asystem.

The draft report of the aforesaid Study Group is readywhich also includes the draft bye-laws.

Amendment of existing legislation tointroduce the new Building Byelaws andprocedures.

Will be done by March 2010. Draft byelaws to besuitably amended in legal language before submittingfor legislative approval.

Dissemination of the new Building Byelawsthrough a website.

Will be done after byelaws are finally sanctioned i.e. by March 2010.

City level Workshops to address to thequeries of general public.

- do -

Start of Approval as per the new Byelaws. - do -


27


Any other Reforms being undertaken MCGM has decided to implement Eco-Housing andprepared Technical criteria for new buildings as wellas retrofitting in the existing buildings .

While Eco-housing deals with residential buildings,the Corporation is also considering the feasibility ofpreparing specific bye-laws to promote and regulatewaste water recycling and reuse in Industrial Units inthe Corporation limits.

The techno-economic feasibility of treating andreusing a part of sewage for non-potable purposes isalso being examined.

BYELAWS ON REUSE OF RECYCLED WATERContd...


28

REVISION OF BUILDING BYELAWS TO STREAMLINE THE APPROVAL PROCESS


Consultation with stakeholders on modificationsrequired in the Building Byelaws.

Completed. A study group was set up by the MCGM to examineneed for any amendments to the existing Building Bye-laws fornot only streamlining the approval process but also improving theurban design of Mumbai. The recommendation of the studygroup for streamlining of approvals already implemented byissuing of circulars.

Identification and finalisation of modificationsin the existing Building Byelaws in order tostreamline the process of approval.

Completed. The procedural bottlenecks for approvals wasidentified and procedure for approvals was streamlined based onthe recommendation of study group.

Defining mitigation measures for risks fromnatural disasters as part of Building Byelaws.

Appropriate measures to ensure earth quake resistant design ofstructures has been taken by imposing relevant conditions whilegranting approvals and ensuring its compliance.

Amendment of the existing legislation tointroduce the new Building Byelaws andnotification.

Completed. Devp. Control Regulation for Greater Mumbai hasalready come into force with effect from 25.03.1991. Theamendment to any regulation is being effected whenever feltnecessary within the framework of existing legislative provisionswhich are adequate.

Dissemination of the new set of BuildingByelaws through a website.

Completed. Devp. Control Regulations already placed on Municipal Website.


29

REVISION OF BUILDING BYELAWS TO STREAMLINE THE APPROVAL PROCESS


City level Workshops to address the queries ofgeneral public.

Periodical workshops and discussions are organised with active participation by stakeholders.

Setting up of an MIS system with links to alloffices having bearing on building permission

In progress

Start of Approval as per the new building byelaws

Bldg. approvals are granted as per the provisions of Devp.Control Regulations for Greater Mumbai, which came into forcesince 25.03.1991 and is periodically amended from time to time.

Establishment of interactive citizen enquirysystem on status of application for building planapprovals.

Auto DCR software selected and pilot run completed in E/Sub.Zone & will be replicated in City & Western Suburbs by end ofDec. 2009. Thereafter establishment of Interactive CitizenEnquiry System would be implemented.

Reduction of average time taken for buildingsanction.

Will be done as per schedule.

Maximum Reduction of Avg. time forBuilding Sanction.

Will be done as per schedule. Present time for bldg. sanction is 90 days and it is proposed to reduce to 60 days

Contd...


30


Any other reforms being undertaken Publication of the Building Proposal Manual, containingthe necessary documents required to be submitted/ detailsregarding the working of the Building Proposal,Department, etc.Introduction of ‘Fast Track System’ in the year 2004.Under the Right to Information Act, 2005, the details ofthe Building Proposal Department/its working areavailable to the general public.Computerisation of all the sections of the BuildingProposal Department will be done by Dec. 2009.Municipal Corporation has finalised the technical criteriafor Eco-housing. These criteria will ensure that the newbuildings constructed save resources and energy.The MCGM is also in the process of implementing GIS inthe Development Plan Section

Contd...

REVISION OF BUILDING BYELAWS TO STREAMLINE THE

APPROVAL PROCESS

44


31

EARMARKING AT LEAST 20-25 PERCENT OF DEVELOPED

LAND IN ALL HOUSING PROJECTS


Decision on the extent of reservation(20-25%) for the EWS/LIG.

The State Govt. has prepared a Housing Policy which focuseson providing housing and other basic amenities to the urbanpoor. The Policy has been approved by the State Legislature.It envisages a number of measures for creating suitablehousing stock at affordable cost with special focus on makinghouses for the economically weaker sections of the society.Modification processed to incorporate Regulation no.21(4) forearmarking 20% area in plots admeasuring 2000 sq.Mtr. &more for EWS/LIG/MIG housing and 10% tenements in plotsadmeasuring area of 4000 sq.mtrs. And more forEWS/LIG/MIG housing. Corporation Resolution on11.11.2008, public notification issued on 19.02.2009. Noobjection / suggestion received. The modification beingsubmitted to Govt. for finalisation u/s 37 (2) of M.R.T.P. Act.Amendment of the existing

legislation and notification


32


Finalisation of modifications in theexisting procedure in order to streamlineand standardise the process of conversion

The powers of converting agricultural lands to non-agricultural use are with the District Collector and aregoverned by the provisions of the Maharashtra LandRevenue Code, 1966.

The procedure is already simplified for conversionof agriculture land to non-agricultural user for industrialpurposes. Further, by Revenue & Forest Department’scircular No.NAP-2088/ Pra.Kra. 1275/L-2 dated12.10.1988 and No.NAP1001/Pra.Kra.34/L-2 dated13.11.2001; the Government of Maharashtra hasintroduced further improvements in the procedure forconversion of lands from Agriculture to non-Agricultureuse.

SIMPLIFICATION OF LEGAL AND PROCEDURAL FRAMEWORKS FOR CONVERSION

OF AGRICULTURAL LAND FOR NON-AGRICULTURAL PURPOSES


33

SIMPLIFICATION OF LEGAL AND PROCEDURAL FRAMEWORKS FOR

CONVERSION OF AGRICULTURAL LAND FOR NON-AGRICULTURAL PURPOSES


Amendment of the existing legislation andnotification

This pertains to the State Government

Dissemination of the new process througha website

City level Workshops to address to thequeries of general public

Setting up an MIS system with links to alloffices having bearing on conversion ofland-use

Establishment of interactive citizenenquiry system on status of application forconversion of land use


34

SIMPLIFICATION OF LEGAL AND PROCEDURAL FRAMEWORKS FOR CONVERSION

OF AGRICULTURAL LAND FOR NON-AGRICULTURAL PURPOSES


Start of conversions as per the newlegislation.

Average time taken for conversion of land-use, to reduce over the Mission Period.

This pertains to the State Govt.

Any other Reforms being undertaken.

Contd...


35


State level regulatory and policy initiativesplanned for encouraging and deepening PPPin urban services.

This pertains to the State Govt.

City level project initiatives planned throughPPP in the next three years.

-- Policy for redevelopment of oldmunicipal chawls, markets andcessed buildings with private sectorparticipation

The task of redevelopment is handed over to thecooperative society or association of tenants which inturn entrusts the work to a developer who builds theso called rehabilitation component against grant ofincentive FSI.

-- Development of Public Parking Public parking spaces are proposed to be developedwith private sector participation on Build, Operate &Transfer basis.

ENCOURAGING PUBLIC PRIVATE PARTNERSHIP


36


Rationalisation in staff & HumanResource Management

This is an ongoing exercise posts which have become redundantare scrapped.

Staff Training Training need assessment is done through YASHADA; the apexbody at State level and calender for 10 deptts. has been drawnup and for the rest of the deptts. it will be completed within 4months.

Draft proposal for reforms in performanceevaluation system.

After training need assessment is done through YASHADA; theapex body at State level, a calender for 10 deptts. has beendrawn up and for rest of the deptts., it will be completed within4 months and training will be given at MCGM’s training centreat CTI&RC. Besides, MCGM staff is deputed for the refreshercourses outside Mumbai and refresher training is also arrangedat CTI&RC from time to time.

ADMINISTRATIVE REFORMS

45


37


Reduction in Establishment Expenditure The job of street sweeping and mopping has beenoutsourced in certain parts of the city.With a view to saving energy, Energy Audit was taken upfor Water Supply & Sewage Disposal Installations. Therecommendations of the Consultants are currently beingprocessed for implementation.

Continuity of tenure of key decisions makers

Even now, conventionally the average term of deputation forthe Municipal Commissioner is 3 years.

Management review systems Periodic review is already being taken by the MunicipalCommissioner.The Corporation is implementing an Enterprise ResourcePlanning Solution (SAP) along with a number of subjectspecific software. An effective MIS is being developed forimproved supervision and control.

Targeted reduction in Establishment Expenditure (as % of Total Revenue Income)

Being done.

ADMINISTRATIVE REFORMS

Contd...


38


Identified milestones withrespect torationalisation/redeployment innumber of staff against themission year

Critical analysis of staffing of MCGM cadre is carried out every yearand total 888 posts have been decreased over a period of 2 years i.e.from 2008-09 to 2009-10.Street sweeping and mopping has been outsourced in certain parts of thecity.With a view to saving energy, audit has been taken up for water supply& sewage disposal installations.

When the ULB shall evolve adetailed Training Plan for itsstaff. At what frequency suchplan shall be reviewed.

After training need assessment is done through YASHADA; the apex bodyat State level, a calendar for 10 deptts. has been drawn up and for rest ofthe departments, it will be completed within 4 months and training will begiven at MCGM’s training centre at CTI&RC. Besides, MCGM staff isdeputed for the refresher courses outside Mumbai and refresher training isalso arranged at CTI&RC from time to time and evolution of trg. plan willbe reviewed after every five years.

Identified milestones for reduction in establishment expenditure against the mission year.

Proposal for voluntary retirement scheme for municipal employees is underconsideration. All Heads of the Departments and Asstt.Commissionershave been directed to reduce the establishment cost to the revenue of 40%by 2010-11.

Ensuring stability of tenure for Municipal Commissioner/ Executive Officer and other municipal functionaries/staff

Matter taken up with the State Government.

ADMINISTRATIVE REFORMS Contd...


39

46

Mission City : Ahmedabad (Gujarat)

Jawaharlal Nehru

National Urban Renewal Mission

(JnNURM)

Urban Infrastructure and Governance

(UIG)

Basic Services to Urban Poor

(BSUP)

Ahmedabad Municipal Corporation (AMC)

and

Ahmedabad Urban Development Authority (AUDA)

URBAN SECTOR REFORMS AS AGREED IN The Memorandom of Agreement (MoA)

JULY - 2009

Property Tax

• Property tax based on carpet area introduced in 2001.

• The formula is : [Property Tax = Area X Tax Rate X Factor (Age X Location X Type of Use X ownership)]

• All the records of porperty tax in the system have already been placed on AMC website(www.egovamc.com) where at any citizen can find out details not only for his property but those of his neighbour also.

• Creation of appropriate interface through FAQs, Ready Reckoner and Demand Register

• 100 percent coverage• Exemptions- very negligible (only religious

places)• Regular revision in Guidance Value • Door to door Survey done every 4 year• Collection ratio has gone up from 53% in

2005-06 to 67% in 2008.• Initiatives – encouraging honest tax payers by

way of giving rebate on advance tax payment• Effective recovery mechanisms –

warrants, sealing, rebate in interest etc.

Tax Coverage

As committed the User Charges were increased by 60% in the year 2007-2008

• Sustainability of infrastructure has been ensured through levy of 30% conservancy charges and 30% water charges (of general tax)

• These are collected as part of the bills issued for property tax

• All the areas are covered with safe water supply and effective sewerage collection system

User Charges

Property Tax Vs. User Charges

YEARPROPERTY

TAXUSER CHARGES TOTAL

2006-07 193.15 35.23 228.38

2007-08 228.03 37.45 265.48

2008-09 233.20 83.47 316.67

(Rs. in Crores)

Particulars 01-02 02-03 03-04 04-05 05-06 06-07 07-08 08-09® 09-10(B)Rev.Inc. 562.83 615.64 690.67 807.08 899.49 1196.04 1400.90 1753.99 2053.99Rev.Exp. 559.54 581.90 562.64 605.58 622.36 779.17 915.81 964.59 1044.53Rev.Surplus 3.29 33.74 128.03 201.50 277.13 416.87 485.09 789.40 1009.46Cap.Exp. 169.96 137.62 196.28 190.28 173.56 360.66 493.50 1247.47 2136.50

169.96137.62196.28 190.28 173.56360.66

493.50

1247.47

2136.50

0

500

1000

1500

2000

2500

01-02 02-03 03-04 04-05 05-06 06-07 07-08 08-09®

09-10(B)

Rs.

in C

rore

Year

Capital Expenditure

3.2933.74

128.03201.50

277.13416.87

485.09

789.40

1009.46

0

200

400

600

800

1000

1200

01-02 02-03 03-04 04-05 05-06 06-07 07-08 08-09®

09-10(B)

Rs.

in C

rore

Year

Rev.Surplus

Gains from Reforms – A perspective

47

• Public Service delivery through 26 City Civic Centers • Services like -

– Property Tax Collection– Vehicle Tax Collection– Issuance of Birth and Death Certificates– Issuance of Shops and Establishment Certificates– Issuance of Health / Hawkers Licenses– Issuance of City Transport Concession Pass– Online Tendering– Building Plan approvals– Receiving complains– Receiving RTI applications

• SMS based Municipal Services Delivery Management through Call Centre- “Jansuvidha”

Public Service delivery through E-Governance

Govt. of India'sNational Awards for e Governance 2008-09

Exemplary Horizontal Transfer of ICT-based Best Practice

Category- GOLD Awardto

" E- City ", Ahmedabad Municipal Corporation-Governance

By• Department of Administrative Reforms & Public Grievances

• Ministry of Personnel, Public Grievances & Pensions, and • Department of Information Technology, Government of India

At

12th National Conference on e-Governance at Goa

Govt. of India's National Awards for e Governance 2008-09Exemplary Horizontal Transfer of ICT-based Best Practice

Category- GOLD Award

• Proper coding of funds for Work / Projects

• Payments through ECS, RTGS• Quality Control and Penalty

enforcements in Contract Management• Outsourcing of Operations &

Maintenance (O & M) of Water Supply and Drainage Services

Financial Management

• Migration to Double Entry Accounting System in 2008

• Independent CA firm appointed for the Audit of all the Capital Projects

• Assets and Liabilities listed• No Cross Utilisation of funds without

approval of Competent Authority

• Balance Sheet for the Year 2005-06 & 2006-07 published

Accounting Reforms

• Various Financial Statements on website since 2007

• City Development Plan on the Public Platform

• Service Level Information- the TDS and Quality parameters of Water on the website

• Complaints Redressal on website• Timeline of providing various services

published on website as “Citizen Charter”

Public Disclosure

48

• Successfully implemented Slum Networking Project

• More than 30% earmarked in budget for Urban Poor

• Land for Urban Poor housing through Town Planning, Usage of closed mill lands, and Usage of Urban land ceiling lands, providing approx. Rs. 300 crores worth of land for construction of 32000 houses for the poor

Urban Poor

MADRASI NI CHALI

Before After

Participatory Process

AMC has shown that slums can be comprehensively improved, slum dwellers will contribute

ON-SITE SLUM IMPROVEMENT

Awards

Dubai International Award 2006 for

Best Practices to Improve the Living Environment

Criteria for Selection:tangible impact, partnership, and sustainability. leadership and community empowerment, gender equality and social inclusion, and innovations that can be replicated

Total Entries received by the Committee World Wide : 715Total Qualified Entries : 690Short Listed for Award Nomination : 048

ONLY ONE ENTRY RECOGNISED FROM INDIA amongst the TEN AWARDEES at International Level

The jury met in Palermo, Italy during the meeting of the Euro-Mediterranean Partnership of Local and Regional Authorities in November 2006

Ahmedabad Municipal Corporation- Slum Networking Programme won the prestigious award

• AMC also upgrade Municipal Schoolsespecially targeting Poor Childrenthrough Public Private Partnership(PPP)

Municipal Schools

• Detailed Socio Economic surveys of the urban poor undertaken

• Rehabilitation of Project affected poor families

• Skill up-gradation through UMEED programme

• Infrastructure up-gradation in slum areas

Services for Urban Poor

49

• Ahmedabad is amongst the citites where the Development Plan has been implemented to the tune of 75%

• Town planning has been done for more than 60% of urban core.

• Urban Planning Cell constituted to revise the Development Plan

Urban Planning

• Formed Ward Committees• Works to be prioritized by the ward

committee ensuring need based planning at ward level

• Effective Public Consultations• Dispute resolution mechanisms

Community Participation

• Plantations• Development of Traffic Islands• Slum Networking Project• Municipal Transport Services (AMTS)• Door-to-Door Waste Collection• Development of C. G. Road & Sardar Patel Ring

Road• Initiatiion of Waste-to-Energy Generation Project• Implementation of Waste-to-Fertilizer Project• Heritage Management

Encouraging Public Private Participation

Thank You…..

50

E-financial in NDMC

A case study of Accounting Reforms in e-governance

Statement of the problem

Need for real time MIS for effective decision making

Implementing accrual accounting

Vision

Develop a financial accounting package that is: Fully compliant with National Accounting guidelines laid

down by UDD/C&AG Easy-to-use

To achieve the following objectives: Incorporate standards into the software making it easier to

implement standardized accounting processes Support all the key ULB accounting principles like fund-

based accounting, function-wise budgeting etc Keep the end-user in mind who may not be familiar with

double-entry accounting principles in addition to being new to computer systems`

Partnership with E gov Foundation

Established credentials in Karnataka Integrated Financial Management System

Integrated municipal egovernance application system developed by them

Good understanding of the essential features of municipal accounting including codification

Flexible Codification StructureImplemented for New Delhi Municipal Council (as per NMAM)

Roads &Pavements

Water Supply

Women Welfare

Repairs and Maintenance –Sewerage & Drainage

Salaries & Wages –Permanent Employees

The objective of the transaction. This is also the primary budgeting head for the ULB

The subject of the transaction. It is at this level that the posting will be made

Employee details

Supplier details

Sub-ledger code to be created under the account code for recording details at a sub-ledger level

General Fund

Water SupplyFund

Fund to which the transaction pertains

Fund

Function

AccountCode

Sub-ledger Code

Engineering HealthDepartment to which the transaction pertains

Functionary

Ward-1 Ward-2Field to which the transaction pertains

Field

E-Gov Financials Features

General Ledger: Accounting, Cash, Bank, Journal and Fund Transfer Fixed Asset Management: Asset definition, depreciation, disposal, sale and transfer

of assets Accounts Receivables: Recording of Receipts, computation of Cesses and Taxes Accounts Payables: covering Bills Register, Contractor/Supplier Vouchers, Salary

Bills, Sub-ledger Payments Fund-based Accounting: Self-balancing for each Fund Budgeting: Function/Functionary level budgeting, full budgeting lifecycle management Bank Management: Bank Account definition, Bank Reconciliation Statements,

Cheque number uniqueness Reporting

Statutory Reports: Balance Sheet, Income/Expenditure Accounting Reports: Day Book, Bank Book, Cash Book, Trial Balance

Integration eGov Property: Receipt of Property Tax Any external system for capturing financial impact of transactions

51

Challenges

Change management Integration with legacy systems Selling the idea to implementing divisions

Lessons

Process reengineering Clear description of deliverables Resolving bugs vs change request

Documents

NATIONAL WORKSHOP OF MEGA CITIES ON PEER EXPERIENCE …dbvltyiujk4j.cloudfront.net/sites/default/files/Pearl... · 2015-04-22 · 1 Acknowledgement The Mega Cities Association (MCA)