NATIONAL WATER RESOURCES BOARD - nwrb.gov.phnwrb.gov.ph/images/citizens_charter/REVISED_CITIZENS_CHARTER-N… · NATIONAL WATER RESOURCES BOARD (NWRB) ... Certification 9. Testing

AMENDED CITIZEN’S CHARTER

of the

NATIONAL WATER RESOURCES BOARD

(NWRB)

2013

2013

To promote transparency in the delivery of

public service in order to prevent graft and

corruption.

2

TABLE OF CONTENTS

Promulgation 3

The NWRB Mandate, Vision, Mission and Functions 4

Performance Pledge 6

Feedback and Redress Mechanisms 7

List of NWRB Frontline Services 8

Public Assistance Action Sheets 39

3

PROMULGATION

Pursuant to Republic Act No. 9485 or Anti-Red Tape Act (ARTA) of 2007 entitled “An

Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing

Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Thereof” of

June 2, 2007, the undersigned has adopted the recommendation of the Citizen’s Charter Team

(CCT) which has been reconstituted as per NWRB Office Order No. 10, Series of 2013 and

hereby promulgates the Amended Citizen’s Charter for the NWRB.

ELENITO M. BAGALIHOG

OIC - Executive Director

4

NWRB MANDATE

The NWRB is the government agency that is responsible for all the water resources in the

Philippines. It coordinates and regulates all water-related activities in the country that has

impact on the physical environment and the economy.

VISION

Water for all.

MISSION

The NWRB has the following mission:

To ensure access to safe, adequate water supply and sanitation at acceptable rates and

levels of service;

To allocate sufficient water that will ensure food security and spur economic

development of the country; and

To protect the water environment in order to preserve flow regimes, biodiversity and

cultural heritage as well as to mitigate water-related hazards.

5

FUNCTIONS

The NWRB has three major functions:

Policy formulation and coordination

Resource regulation

Economic regulation

6

PERFORMANCE PLEDGE

We, the officials and employees of the National Water Resources Board (NWRB), commit to:

N – urture the relationship with partners/stakeholders in the water sector.

W – ork best to protect the water environment by improving the regulation of water use.

R – espond to your needs relative to the management of water resources consistent with the

Integrated Water Resources Management (IWRM) Plan Framework.

B – etter serve you with utmost courtesy and better treatment from the frontline service

providers.

7

FEEDBACK AND REDRESS MECHANISMS

1. Email NWRB – clients are encouraged to e-mail NWRB at [email protected] regarding

any irregularities or slow delivery of frontline services.

2. Suggestions/Complaints Box – clients are encouraged to write (either in English or Filipino

or even in major dialects) their complaints, suggestions and comments regarding any

observed irregularities or slow delivery of frontline services.

3. Public Assistance and Complaint Desk – clients are encouraged to go to the desk regarding

any irregularities or slow delivery of frontline services.

If you are not satisfied with our service, your written/verbal complaints shall

immediately be attended to by the Officer of the Day at the Public Assistance and Complaints

Desk.

mailto:[email protected]

8

NWRB FRONTLINE SERVICES

The fast, efficient and satisfactory performance of the following frontline services of the

NWRB are expected by the clients:

1. Issuance of Water Permit

2. Resolution of Water Use Conflict Cases and Petitions

3. Issuance of Permit To Drill for Observation/Monitoring Deepwells

4. Registration for Domestic Use (Single Household)

5. Issuance of Certificate of Public Convenience

6. Issuance of Certificate of Water Availability

7. Issuance of Certificate of Water Table Depth for Proposed Memorial Park

8. Issuance of Philippine Economic Zone Authority (PEZA) Certification

9. Testing of Water Meter

10. Registration of Well Driller

11. Response to Queries/Complaints (walk-in)

9

ISSUANCE OF WATER PERMIT

Schedule of Availability of Service :

8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:

All Filipino citizens; associations, duly registered cooperatives or corporations organized

under the laws of the Philippines, at least 60% of the capital of which is owned by citizens of

the Philippines; government entities and instrumentalities, including government-owned and

controlled corporations.

Documentary Requirements:

General:

A. Duly accomplished Water Permit Application (WPA) and Notices

B. Proof of land ownership of, legal title to, or right to use, the property on which the water

source is situated

C. List of beneficiaries with corresponding hectarage and tax declaration certified by

Municipal/Provincial Assessor

D. Location plan and vicinity map showing:

1. Point of diversion of water source

2. Delineation of service area indicating hectarage for which water will be used

3. Nature of diversion works whether temporary or permanent

4. In case of groundwater, location and spacing of proposed drilling sites

E. CORPORATION/PARTNERSHIPS – Securities and Exchange Commission (SEC)

Registration with Articles of Incorporation & By-Laws and Certificate of latest Corporate

Financial Structure issued by the Corporate Secretary; COOPERATIVE – Certificate of

Registration from Cooperative Development Authority (CDA); SINGLE

PROPRIETORSHIP – Certificate of Registration from Department of Trade and Industry

(DTI); WATER DISTRICT – Certificate of Conformance from Local Water Utilities

Administration (LWUA); BARANGAY WATERWORKS ASSOCIATION – Certificate of

Registration

F. Environmental Compliance Certificate or Certificate of Non-Coverage (Department of

Environment and Natural Resources-Environmental Management Bureau (DENR – EMB)

10

G. Bacteriological Test (if found negative, attached duly notarized manifestation letter

indicating water treatment process)

H. Clearance from Bureau of Food and Drugs (BFAD) or any agency accredited with BFAD

(for Bottled Water)

I. Subdivision Plan

J. Brief description of the project which includes:

1. how water will be used

2. amount of water needed

3. power expected to be generated

4. amount of water to be discharged back to the source

5. measures to be taken to avoid water pollution

6. population and area to be served

7. area of water surface needed for the purpose

8. scheme of development

K. Well drilling data (Pumping Test, Well Log Data, Water Analysis) in case of existing

groundwater source. NOTE: Well Driller must have a valid NWRB Certificate of

Registration

L. Other requirement as deemed necessary by the Board

Specific:

MUNICIPAL USE: documents listed on letters A, B, D1, D3, D4, E, G, I, K, L

IRRIGATION/AGRICULTURE USE: documents listed on letters A, B, C, D1-4, E, K ,L

POWER USE: documents listed on letters A, B, D1, D3, E, F, J1-5, & J8, K, L with the

following additional requirements: a) Certificate of Endorsement from Department of Energy

(DOE); b) Certificate of Registration from DOE; c) schematic diagram of project development

with corresponding coordinates; d) feasibility study (hydrology part); and environmental/

ecological study of possible effect or impact of the hydropower project on the river ecosystem

FISHERIES USE: documents listed on letters A, B, D1, D3, D4, E, F, K, L

INDUSTRIAL USE: documents listed on letters A, B, D1, D3, D4, E, F, I, J1, J2, J4, J5,J8, K,

L

LIVESTOCK USE: documents listed on letters A, B, D1, D3, D4, E, F, K, L

RECREATIONAL USE: documents listed on letters A, B, D1, D3, D4, E, F, J1, J2, J5, J7, K,

L

BULK WATER SUPPLY: documents listed on letters A, B, D1, E, G, J1, J2 and MOA/Joint

Venture Agreement between the private water supplier and the buyer with specific purpose on

how water will be used.

OTHER USE: documents listed on letters A, B, D1, D3, D4, E, G, H, J1, J2, J5, K, L

11

Protest denied

Protest Granted

WPA returned

WP

Issued

w/o Protest

denied

SW/SP/DW

Existing DW with penalty

deferred

denied

FLOW CHART FOR WATER PERMIT APPLICATION PROCESS

(4 to 6 Months Without Protest)

Applicant

secure WPA

forms

Screening of

WPA and

documents

Payment

Filing

Application

Endorsement

and Posting of

Notice

Mailing

of Letters

Field Investigation

Protest

Applicant

WP Preparation

and Releasing

CWP Preparation

and Releasing

Recommendation

and Approval

Evaluation

Permit to Drill

Determine

water resource

Submission

of Well data

GW

Submission of

Compliance

SW/SP

Recommendation

and Approval

12

13

14

RESOLUTION OF WATER USE CONFLICT (WUC) CASES AND

PETITIONS

(amend / transfer of WP and increase in volume granted )




1. Persons who may be adversely affected by the Water Permit Applications or Petitions for

Amendment/Transfer

2. Water Permit grantees who intend to amend or transfer their water permits

3. Persons with interest who may seek cancellation of existing water permit

Documentary Requirements: Verified Protest/Petition

15

RESOLUTION OF WATER USE CONFLICT (WUC) CASES

(Minimum of 6 Months)

Submission of verified protest/petition

Assignment of case number of

protest/petition

Determination of sufficiency of the

protest/petition

Payment of the protest/docket fee

Receiving of verified protest/petition

Issuance of Order to Answer

Protest/Petition by

Applicant/Protestee

Setting of Preliminary Conference

Receipt of Answer to Protest

Amicable

Settlement

YES

Hearing on the Merits of the Case

NO

Dismissal of the Case

Ocular Inspection

Resolution of the Case Filing of Motion for

Reconsideration (MR)

Resolution of MR

16

RESOLUTION OF PETITIONS

(Minimum of 6 Months)

NO

YES

NO

(if amendment of volume)

(if amendment of volume)

Submission of verified petition

Assignment of case number

Determination of sufficiency of the

petition

Payment of docket fee

Receiving of petition

Issuance of Order setting the case for

hearing and directing various

government agencies to post said notice

Preliminary Conference

Issuance of Order directing the

Petitioner to comment on the

Opposition

Amicable

Settlement

YES

Hearing on the Merits of Opposition,

legal and technical matters

Hearing in jurisdictionals, legal and

technical matters

Ocular Inspection

Resolution

Dismissal of Opposition hearing on legal

and technical matters

Ocular inspection

Opposition

Ocular Inspection

Resolution

Resolution

Motion for Reconsideration

Resolution of Motion for

Reconsideration

17

ISSUANCE OF PERMIT TO DRILL FOR OBSERVATION /MONITORING

DEEPWELLS




All proponents who require establishment of observation wells for monitoring purposes.


1. Letter request stating reasons for the establishment of observation/monitoring deepwells

2. Proof of land ownership where the deepwell will be drilled

3. Location Plan

4. Project Description

Duration:

no protest = 55 minutes

How to Avail of the Service: Step Applicant / Client NWRB Action Duration of

Activities

(Under Normal

Circumstances)

Office/Person

Responsible/

Location

Fees Form

1 Submits letter of

request with

attachment to AFD-

RS

Receives, records and

routes letter and

documents to

EDO/WRD

Checks the documents

and prepares PTD

Initials and

approves/signs PTD

Update client on the

approved PTD and

informs to pay the fee

10 min

20 min

5 min

5 min

AFD-

RS/EDO

WRD-ES

WRD/DEDO/

EDO

WRD

18

Step Applicant / Client NWRB Action Duration of

Activities

(Under Normal

Circumstances)

Office/Person

Responsible/

Location

Fees Form

2 Proceeds to Cashier

for payment

Issues O.R. 3 min AFD-Cashier

Refer to

Fees and

Charges

3 Presents O.R. to

WRD and receives

PTD

Validates O.R. and

releases PTD

10 min WRD

19

REGISTRATION FOR DOMESTIC USE (Single Household)




All single family household use (family of not more than 6 members).


1. Duly accomplished Registration Form

2. Land Ownership (any of the following : Certificate of Title; Tax Declaration; Deed of Sale;

Lease Agreement; Deed of Donation; Certificate from LGU to utilize the source)

3. Vicinity Map / Location Plan with point of diversion of water source

4. Well Data (discharge, depth of well, static water level, horse power of motor pump used,

casing diameter)

Duration:

1 hour 10 minutes

How to Avail of the Service: Step Applicant / Client NWRB Action Duration of

Activities

(Under Normal

Circumstances)

Office/Person

Responsible/

Location

Fees Form

1 Proceeds to WRD

to secure

Registration Form

and Requirements

Downloads, prints

and releases

Registration Form

with requirements

10 min

WRD

Registration

Form

2 Accomplishes

Registration Form

Determines water

source point of

diversion

Checks accomplished

form and

requirements attached

and assigns

Registration Number

30 min

10 min

WRD-ES

WRD


for payment and

records O.R. No. on

the Registration

Form


Refer to

Fees and

Charges

20


Activities

(Under Normal

Circumstances)

Office/Person

Responsible/

Location

Fees Form

4 Submits

Registration Form

and requirements to

AFD-Records and

receives

duplicate/client’s

copy


routes to EDO/WRD


files the Registration

10 min

5 min

AFD-RS/

EDO

WRD

21

REGISTRATION

WATER USE NO.

Filed in the Office of the

On this date ___________

1. Name of Water User 2. Mailing Address

3. Citizenship 4. Starting Date of Water Use

5. Name of Water Source 6. Method of Diversion

Well Pump ( ______ hp)

Spring Gravity

River Others (Specify)

Others (Specify)

7. Location of Water Source 8. Water Appropriated in

__________ liters/Second

Latitude: __________ gallons/day

__________ drums/day

Longitude: __________ others (Specify)

9. Period of Water Use

Republic of the Philippines


8th Floor, NIA Bldg., EDSA, Quezon City

10. Purpose: (e.g. domestic, commercial,

industrial) If domestic - No. of persons per household.

I hereby certify that the information given

above and the documents submitted are

tru and correct to the best of my

knowledge and belief.

_______________________

Signatur of Water User

Subscribe and sworn to before me on this

date:

_______________________

Administering Officer

22

ISSUANCE OF CERTIFICATE OF PUBLIC CONVENIENCE (CPC)



Who May Avail/Apply Certificate of Public Convenience:

All private waterworks or water utility operators who are required under Section 15 of the

Public Service Act to apply for CPC.


1. Articles of Incorporation/Partnership/DTI Registration

2. Board resolution (for corporations and partnerships) or special power of attorney (for single

proprietorships) authorizing the signatory to sign and file the application

3. Copy of Approved Water Permit/s

4. Copy of Official Receipt/s of Annual Water Charges

5. Copy of Latest Certificate of Potability issued by City/Municipal Health Officer where

source is located with Results of Bacteriological, Physical & Chemical Impurities

conducted by laboratory of DOH

6. Plan of Water Distribution System

7. Plan, Elevation of Cross-sectional Views of Tank/Reservoir

8. Plan, Elevation of Cross-sectional Views of Pump House, Machinery & Equipment

9. Latest Audited Financial Statement 1

10. Actual Balance Sheet of Water Operations 2,1

11. Actual Income Statement for Water Operations 2,1

12. List of Existing Assets in Service Subject to Return 1

Itemized Projected Financial Statement for Water Operations for 5 years

Income Statements

Funds Flow

Balance Sheet

Assumptions

13. Business Plan & Itemized List of Required Investments for the Next 5 years

14. Proposed Tariff Schedule

15. Levels of service agreed of consumers commensurate with proposed rate

16. Others

1 For new CPC applicants, last 2 years

For old applicants, last 2 years

2 If applicant has another operations other than water supply

23

WATER UTILITIES DIVISION

PROCESS FLOW ON APPLICATION

FOR CERTIFICATE OF PUBLIC CONVENIENCE (CPC)

NO (Return to Applicant)

WUD- Registration

& Licensing Section

WUD- Water Rates

Evaluation Section

Issue Notice of

Hearing

Payment of Filing

Fee

Issue Docket

Number

Publication of

Notice

NEDA for Tariff

Validation

Complete

Requirement

Technical Site Inspection

YES

APPLICATION

Executive Director

-Recommends for Board

Approval

Report/Recommendation

for Board Action

Hearing

Consolidation &

Evaluation of

Reports/Findings

Financial -Examination of books of Accounts -Tariff Analysis

Disapproved

Deferred

YES

NWRB Board

APPROVED

Board Secretary

Water Utilities Division

For appropriate action

CPC DIPLOMA

Office of the

Executive Director for

releasing

WUD- Registration &

Licensing Section

Board

Resolutions

24

Water Utilities Division

PROCESS FLOW ON APPLICATION FOR CERTIFICATE OF PUBLIC CONVENIENCE

(MINIMUM 6 MONTHS)

CONSOLIDATION and

EVALUATION OF REPORTS

FILING

TECHNICAL INSPECTION FINANCIAL EXAMINATION

DESK REVIEW OF DOCUMENTS

PUBLICATION

HEARING

RESOLUTION (CPC ISSUED)

25



8th

Floor, NIA Building, EDSA, Quezon City

Telefax : 920-27-14

CERTIFICATE OF PUBLIC CONVENIENCE

FOR WATER SUPPLY APPLICATION

CASE NO.

PLEASE ACCOMPLISH THIS FORM IN SIX (6) COPIES NAME OF APPLICANT

MAILING ADDRESS

CONTACT NO.

WATER PERMIT NO.

SOURCE

LOCATION

CITIZENSHIP

TIN DATE OF OPERATION

SERVICE AREA

Subdivision :

Barangay :

Municipality :

Existing CPC/N No., if for renewal

FILLING FEE

a. Amount ____________

b. O. R. No. ___________

c. Date ________________

Provisional Authority Required

Yes No

TYPE OF UTILITY

[ ] Subdivision / HOA

[ ] Rural Water & Sanitation Association

[ ] Cooperative

[ ] Bulk Water Seller/Peddler

[ ] Others ________________________

(specify)

NO. OF CONNECTIONS

a. with water meters _____________________

b. w/o water meters ______________________

c. meter tested ____________________

c.1 tested by ____________________

c.2 date tested ____________________

d. for bulk seller /peddler

Average volume of water delivered in cubic meters per day

________________________

KIND OF WATER SYSTEM

[ ] Draw & Fill [ ] Float [ ] Direct Pumping

LIST OF DOCUMENTARY REQUIREMENTS

NOTE: USE 5- YEAR TARIFF MODEL TO COMPLY ON

FINANCIAL REQUIREMENTS

( ) Articles of Incorporation/Partnership/ DTI Registration ( ) Latest Audited Financial Statement ¹

( )

( )

( )

( )

( )

( )

( )

Board resolution (for corporations and partnerships) or

special power of attorney (for single proprietorships)

authorizing the signatory to sign and file the application

Copy of Approved Water Permit/s

Copy of Official Receipt/s of Annual Water Charges

Copy of Latest Certificate of Potability issued by

City/Municipal Health Officer where source is located

with Results of Bacteriological, Physical & Chemical

Impurities conducted by laboratory of DOH

Plan of Water Distribution System

Plan, Elevation of Cross-sectional Views of

Tank/Reservoir

Plan, Elevation of Cross-sectional Views of Pump House,

Machinery & Equipment

( )

( )

( )

( )

( )

( )

( )

Actual Balance Sheet for Water Operations ¹²׳

Actual Income Statement for Water Operations ¹²׳

List of Existing Assets in Service Subject to Return ¹

Itemized Projected Financial Statements for Water

Operations for 5 years

( ) Income Statements

( ) Funds Flow

( ) Balance Sheet

( ) Assumptions

Business Plan & Itemized List of Required Investments

for the Next 5 yrs.

Proposed Tariff Schedule

Levels of service agreed with consumers commensurate

with proposed rates

Others

1 For new CPC applicants, last 2 years

For old applicants, last 2 years

2 If applicant has another operations other than water supply

I HEREBY CERTIFY THAT THE INFORMATION

GIVEN ABOVE AND THE DOCUMENTS

SUBMITTED ARE TRUE AND CORRECT TO THE

BEST OF KNOWLEDGE AND BELIEF

Signature of Water Utility Representative

SUBSCRIBED AND SWORN TO BEFORE ME ON THIS DATE

Notary Public / Administering Officer

26

ISSUANCE OF CERTIFICATE OF WATER AVAILABILITY




Those who are planning to appropriate water both ground and surface water for any

purpose.


1. SEC Registration

2. Project Feasibility/Water Resources Studies

3. Location Map and Diversion Point

4. Source/s of Water Supply

5. Water Requirement of the Project (if applicable)

27

YES

NO

FLOWCHART IN SECURING NWRB CERTIFICATION ON WATER AVAILABILITY (With complete requirements and available data for evaluation = 15 working days)

CLIENT ACTION NWRB ACTION

Submits letter of request with

requirements

Secures Order of Payment from

WRAS and proceeds to Cashier for

payment

Receives, records, and routes

the request to Executive

Director’s Office (EDO)

Forwards the request to the

Water Resources Assessment

Section (WRAS) of the Policy

and Program Division (PPD)

Checks the completeness of the

attached requirements

Recommends and endorses to

PPD, DEDO (Deputy Executive

Director’s Office), EDO

DEDO/EDO records and

approves the Certificate and

routes back to PPD/WRAS

Presents Official Receipt to WRAS

and receives the NWRB

Certification or Letter of Denial

Issues Official Receipt (OR)

Releases the Certificate of Water

Availability or Letter of Denial to

the applicant

Analyzes, and computes water

available in the area using

available data at NWRB and from

other government agencies

Submits the complete/

additional requirements

Informs to

submit the

complete

requirements

DEDO/EDO

records and signs

the letter of denial

for a certificate

and routes back to

PPD/WRAS

Complete?

Favorable?

YES

NO

28

ISSUANCE OF WATER TABLE DEPTH CERTIFICATION FOR PROPOSED

MEMORIAL PARK/CEMETERY




Owners/Developers of a Memorial Park / cemetery


1. Project profile including the area (hectares), boundaries, type/number/area of lots,

amenities, type of development, etc.

2. Site Development Plan/Scheme

3. Topographic Map (plot existing well/s or borehole/s, if any)

4. Location Plan with Vicinity Map

5. Water Permit Application, if Groundwater or Surface water source will be utilized by the

memorial park / cemetery for its construction, operation and maintenance requirements

29

YES

NO

FLOWCHART FOR WATER TABLE DEPTH CERTIFICATION FOR PROPOSED MEMORIAL PARK (With complete requirements and available data for evaluation = 15 working days)

Check accomplished

form and

requirements

Secure Application Form

Pay Registration

Fee

File Application

Conduct of Site Investigation by

NWRB

Submit to Executive

Director for Approval

Endorse

Application to

DPWH

Prepare reports/findings

with recommendation

Issue Water Table Depth Certificate

Submit Report with

Recommendation

30



8th Floor, N.I.A. Buildin, E.D.S.A., Quezon City

Telefax No. 920-2654

MONITORING AND ENFORCEMENT DIVISION

Memorial Park Certification Request Form

Project Name : Area (has.)

Location :

Owner

Mailing Address

Tel No. : Fax No.: e-mail:

Developer :

Office Address

Tel No. : Fax No.: e-mail:

Contact Person : Mobile No.: Tel. No.:

Name of Office/Agency requiring NWRB certification:

Source of Water for the Construction, Operation and Maintenance of the Proposed Memorial Park:

[ ] Groundwater [ ]Surfacewater [ ] Water District [ ]Mun./Brgy. Waterworks [ ] Others, pls. specify _________

SIGNATURE

NAME OF AUTHORIZED REPRESENTATIVE

DATE

REQUIREMENTS:

[ ] Project profile including the area (hectares), boundaries, type/number/area of lots, amenities, type of dev't, etc.

[ ] Site Development Plan / Scheme

[ ] Topographic Map (plot existing well/s or borehole/s, if any)

[ ] Location Plan with Vicinity Map

[ ] Water Permit Application, if Groundwater or Surfacewater source will be utilized by the Memorial Park for its

construction, operation and maintenance requirements.

[ ] P 3,500 Certification for Memorial Park

MED, Enforcement Section

(TO BE FILLED UP BY THE CASHIER)

Official Receipt No. :

Date Issued :

Cashier Section :

ORDER OF PAYMENT

31

ISSUANCE OF PEZA CERTIFICATION




Those who are applying for registration with the Philippine Economic Zone Authority

(PEZA).


1. SEC Registration

2. Project Feasibility/Water Resources Studies

3. Location Map and Diversion Point

4. Source/s of Water Supply

5. Water Requirement of the Project (if applicable)

32

NO

YES

NO

FLOWCHART IN SECURING NWRB CERTIFICATION RELATIVE TO PEZA REGISTRATION (With complete requirements = 15 working days)

CLIENT ACTION NWRB ACTION

Submits letter of request with

requirements

Secures Order of Payment from

WRAS and proceeds to Cashier for

payment

Receives, records, and routes

the request to Executive

Director’s Office (EDO)

Forwards the request to the

Water Resources Assessment

Section (WRAS) of the Policy

and Program Division (PPD)

Checks the completeness of the


Recommends and endorses to

PPD, DEDO (Deputy Executive

Director’s Office), EDO

DEDO/EDO records and

approves the Certificate and

routes back to PPD/WRAS

Presents Official Receipt to WRAS

and receives the NWRB

Certification or Letter of Denial

Issues Official Receipt (OR)

Releases the Certificate or Letter of

Denial to the applicant

Analyzes and Evaluates using

available data at NWRB

Submits the complete/

additional requirements

Informs to submit

the complete

requirements

DEDO/EDO

records and signs

the letter of denial

for a certificate

and routes back to

PPD/WRAS

Complete?

Favorable?

YES

33

TESTING OF WATER METER

Schedule of Availability of Service:



NWRB-regulated waterworks operators/water service providers and its customers;

dealers/distributors of water meters.

Documentary Requirements: None

Duration:

17 minutes

How to Avail of the Service:


Activity (Under

Normal

Circumstances)

Office/Person

Responsible/

Location

Fees Form

1 Proceeds to MED-

Calibration Section

(CS) and secures

Order of Payment

for water meter

testing

Provides Order of

Payment

1 min MED-CS

Refer to

Fees and

Charges

Order of

Payment


for Payment


3 Returns to CS Records the payment

made

1 min MED-CS

4 Proceeds to Water

Meter Testing

Laboratory

Conducts water meter

testing/ sealing and

prepares Test Reports

12 min / meter MED-CS

5 Receives test report

and tested meter

Provides client copy

of test report and the

tested meter

1 min MED-CS

34

REGISTRATION OF WELL DRILLER




Individuals who are engaged in either manual or mechanized well drilling operations;

corporations who are engaged in mechanized well drilling operations.


Individual/Sole Proprietorship

1. Duly accomplished well driller’s registration form with one (1) 2 x 2 picture

2. Name/s of personnel with three (3) years experience in mechanized well drilling work as

certified by duly registered mechanized well driller; holder of a bachelor’s degree in geology,

civil, mechanical, or other related engineering courses with one (1) year experience in actual

drilling work.

3. Certificate of Registration of Business Name issued by the Department of Trade and Industry

(DTI)

4. Contractor’s license issued by Philippine Contractor’s Accreditation Board (PCAB), if

available.

5. Audited Financial Statement

6. List of Drilling and other Equipment

7. List of Completed and On-going Projects, indicating the following:

Name of Project

Exact location of Project (No., Street, Sitio, Brgy., City/Municipality, Province)

Owner

Year Completed

Office Address

Contact Person

Telephone No.

8. Photocopy of latest Certificate of Well Driller’s Registration, if renewal

9. Annual Registration Fee

35

Partnership/Corporation

1. Duly accomplished well driller’s registration form with one (1) 2 x 2 picture

2. Name/s of personnel with three (3) years experience in mechanized well drilling work as

certified by duly registered mechanized well driller; holder of a bachelor’s degree in geology,

civil, mechanical, or other related engineering courses with one (1) year experience in actual

drilling work.

3. Certificate of Registration from Securities and Exchange Commission (SEC)

4. Contractor’s license issued by Philippine Contractor’s Accreditation Board (PCAB), if

available.

5. Audited Financial Statement

6. List of Drilling and other Equipment

7. List of Completed and On-going Projects, indicating the following:

Name of Project

Exact location of Project (No., Street, Sitio, Brgy., City/Municipality, Province)

Owner

Year Completed

Office Address

Contact Person

Telephone No.

8. Photocopy of latest Certificate of Well Driller’s Registration, if renewal


For Manual Well Drillers

1. Three (3) of experience in manual well drilling certified by a duly registered well driller

2. Certificate of Registration of Business Name issued by DTI or business permit issued by

the local government unit


Duration:

no protest = 34 minutes

36

How to Avail of the Service:


Activity (Under

Normal

Circumstances)

Office/Person

Responsible/

Location

Fees Form

1 Proceeds to MED-ES

and secures

Registration Form

and list of

requirements

Provides Well

Driller Annual

Registration Form

with requirements

10 min MED-ES

Refer to

Fees and

Charges

Well Driller

Annual

Registration

Form

2 Submits duly

accomplished

registration form with


Checks duly

accomplished form

and documents

submitted

10 min MED-ES

3 Secures Order of

Payment

Issues Order of

Payment

5 min MED-ES


for payment


4 Submits photocopy of

O.R. to MED

Receives photocopy

of O.R. and assigns

control number

1 min MED-ES

5 Proceeds to AFD-RS

for filling

Receives, records

and routes the

documents to EDO

5 min AFD-RS

6 Secures copy of

Registration

Certificate

Checks, evaluates,

prepares, approves

Certificate of

Registration

5 min MED/DEDO/

EDO

7 Receives, affixes

signature of

authorized person on

the Certificate

Releases Well

Driller Certificate

1 min MED-ES

37

NATIONAL WATER RESOURCES BOARD8th Floor, N.I.A. Building, E.D.S.A., Quezon City

Tel./Fax No. 920-2654

MONITORING & ENFORCEMENT DIVISION

Control No.

WELL DRILLER'S ANNUAL REGISTRATION FORM

1. REGISTERED NAME T I N :

2. BUSINESS/OFFICE ADDRESS:

3 Tel. No.: Fax No.: E-mail Address:

4 EQUIPMENT YARD Tel. No.

5 OWNER/PRESIDENT T.I.N :

6 HOME ADDRESS:

7. Tel. No.: Mobile No.: Fax No.: E-mail Add.:

8 CATEGORY : [ ] Mechanized Drilling [ ] Manual Drilling

9. WELL DRILLER CLASSIFICATION :

[ ] Individual / Single Proprietorship [ ] Partnership / Corporation / Cooperative

10 TYPE OF REGISTRATION :

[ ] New [ ] Renewal

11 IF RENEWAL:

Registration No.: Date Issued :

I hereby declare that all the foregoing answers, informations, statements and submitted

documents are complete, true and correct.

SIGNATURE OVER PRINTED NAME Com. Tax Cert. No.:

Issued at:

Issued on:

ORDER OF PAYMENTNew Well Driller Annual Registration Fee Effective September 27, 2006

[ ] P 1000.00 (Individual / Single) Total Amount: P

[ ] P 2000.00 (Partnership / Corporation)

[ ] (Arrears)

Enforcement Section(TO BE FILLED UP BY THE CASHIER)

Official Receipt No.:

Date Issued::

Cashier Section

PLEASE RETURN THIS FORM TO THE M ONITORING & ENFORCEM ENT DIVISION FOR RECORD PURPOSES.

OWNER/PRESIDENT

DATE

OWNER./PRESIDENT

2 x 2

picture

38

RESPONSE TO QUERIES/COMPLAINTS (walk-in)



Who May Avail of the Service: General Public

Documentary Requirements: None

Duration:

simple queries = 5 minutes

How to Avail of the Service: Step Applicant / Client NWRB Action Duration of Activity

(Under Normal

Circumstances)

Office/Person

Responsible/

Location

Fees Form

1 Approach Public

Assistance and

Complaints Desk

Provides reply to

simple queries

For complex queries

of concerns, request

client to fill-out

Aksyon Para

saTaumbayan Form

and advise him/her

that the matter will be

referred to appropriate

office.

5 min Officer of the

Day

Aksyon

Agad Para sa

Taumbayan

Forms:

Form 1 – For

commendatio

n

Form 2 – For

Request for

Assistance

Form 3 – For

Complaint

Form 4 – For

Suggestion

END OF TRANSACTION

39


Mamamayan Muna Hindi Mamaya Na Program

Form 1 - COMMENDATION (PAPURI)

Date:

(Petsa)

Name of Commending Party:

(Pangalan ng Nagbibigay Papuri)

Tel./Cellphone:

(Telepono)

Office/Address:

(Tanggapan/Adres)

Residence Address:

(Tirahan)

Name of Person Being Commended:

(Pangalan ng Pinapupurihan)

Position/Office:

(Posisyon/Tanggapan)

Reason for Commendation * (Dahilan ng Papuri): *



Form 2 - REQUEST FOR ASSISTANCE (Paghingi ng Tulong)

Date:

(Petsa)

Name of Requesting Party:

(Pangalan) Tel./Cellphone:

(Telepono)

Office/Address:

(Tanggapan/Adres)

Residence Address:

(Tirahan)

Particulars of Request * (Tulong na Hinihingi):*

40



Form 3 - COMPLAINT (Reklamo)

Date:

(Petsa)


(Pangalan ng Nagrereklamo)

Tel./Cellphone:

(Telepono)

Office/Address:

(Tanggapan/Adres)

Residence Address:

(Tirahan)

Name of Person Being Complained:

(Pangalan ng Inirereklamo)

Position/Office:

(Posisyon/Tanggapan)

Reason for Complaint * (Dahilan ng Reklamo): *

41



Form 4 - RECOMMENDATION (MUNGKAHI)

Date:

(Petsa)


(Pangalan ng Nagrerekomenda)

Tel./Cellphone:

(Telepono)

Office/Address:

(Tanggapan/Adres)

Residence Address:

(Tirahan)

Recommendation/Suggestion: (Mungkahi o Suhestiyon) *

Documents

NATIONAL WATER RESOURCES BOARD - nwrb.gov.phnwrb.gov.ph/images/citizens_charter/REVISED_CITIZENS_CHARTER-N… · NATIONAL WATER RESOURCES BOARD (NWRB) ... Certification 9. Testing