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NATIONAL STREAMLINING CONFERENCE
2007 CONFERENCE – WASHINGTON D.C.
CHICKEN OR EGG? CHICKEN OR EGG? STREAMLINING PROCESSESSTREAMLINING PROCESSES
& IMPLEMENTING TECHNOLOGIES & IMPLEMENTING TECHNOLOGIES
22007 CONFERENCE – WASHINGTON D.C.
NATIONAL STREAMLINING CONFERENCE
EXAMPLE ‘STREAMLINING’ APPLICATIONS…EXAMPLE ‘STREAMLINING’ APPLICATIONS…
• Back Office: P&I, Customer Service, Utilities, Billing, Code, Etc.
• Web Portals for Citizens
• Online Permit & Inspection Management
• Electronic Plan Management & Document Management
• GIS (Geographic Information Systems)
• Mobile Inspection, Service, and Damage Assessment• Mobile Inspection, Service, and Damage Assessment
32007 CONFERENCE – WASHINGTON D.C.
NATIONAL STREAMLINING CONFERENCE
CASE IN POINT: MOBILE TECHNOLOGIES…CASE IN POINT: MOBILE TECHNOLOGIES…
• Top 100 Juri’s by Population• Direct calling campaign with 80% response• Sat level LOW without Streamlining• Sat level HIGH when Reengineered
30% USE MOBILETECHNOLOGIES
2005 ‘ALLIANCE’ SURVEY
29% USE MOBILETECHNOLOGIES
2006 ‘TOP 100’ SURVEY
• 101 Respond out of ~5000 Juri’s nationwide• Spread was large & small jurisdictions
42007 CONFERENCE – WASHINGTON D.C.
NATIONAL STREAMLINING CONFERENCE
HandwrittenPaper FormsManual Entry
Manual Review,Validation, and
Data Entry
Deliveredinto
Office
Calls Field &Manual Itinerary
Generation
DOCUMENT PROCESS & CONSTRAINTS…DOCUMENT PROCESS & CONSTRAINTS…
52007 CONFERENCE – WASHINGTON D.C.
NATIONAL STREAMLINING CONFERENCE
FINDING YOUR ‘CRITICAL POINTS’…FINDING YOUR ‘CRITICAL POINTS’…
Every Procedure or Process has various internal and external factors that impact it. They also have opportunities for improvement or streamlining.
Find the CRITICAL POINT(S) that generate the most return and implement technologies that exploit those points!
Visual exam & Collection of Results,
Violations, Etc.
Routing & Mapping to Inspection Location
Data Entry into Permitting Systems
62007 CONFERENCE – WASHINGTON D.C.
NATIONAL STREAMLINING CONFERENCE
PROCESS MARRIES TECHNOLOGY…PROCESS MARRIES TECHNOLOGY…
Target Technologies to Processes
Hone in on Critical Points
Use built-in Best Practices
72007 CONFERENCE – WASHINGTON D.C.
NATIONAL STREAMLINING CONFERENCE
APPLYING THE PROCESS: THE LA BASIN PROJECT…APPLYING THE PROCESS: THE LA BASIN PROJECT…
• DISASTER PREPAREDNESS / DAMAGE ASSESSMENT
• ~10 Jurisdictions with OES & OHS support• Using many different procedures & systems• Evaluate feasibility to share resources & technology• Pilot Project to demonstrate cross-juri technology
82007 CONFERENCE – WASHINGTON D.C.
NATIONAL STREAMLINING CONFERENCE
Impact of Successful Streamlining on Technology
Assumptions:
•Software is an enabler, not the solution in itself
•Streamline efforts need to include the technology options
•Business goals have to be established
•Planning, planning, planning
92007 CONFERENCE – WASHINGTON D.C.
NATIONAL STREAMLINING CONFERENCE
Impact and Potential Benefits•Potential to establish jurisdictional priorities and goals
•“Knit” together disparate departments (i.e. Planning with permitting, neighborhood enforcement, field operations, etc.)
•Allow “universal” views of data
•Establish “jurisdictional” metrics, as well as departmental
•Solutions can be used for multi-jurisdictional comparisons (how are we doing compared to other like entities?)
•Standardization will enable solutions to be designed and deployed in a more efficient manner (i.e. Universal code library, planning condition libraries, template use, etc.)
•Enable technology to be used for Cross-Jurisdictional education and outreach
•Possibly enable better technology procurement capabilities (i.e. Multi-jurisdictional purchasing power, Regional clout, etc.)
102007 CONFERENCE – WASHINGTON D.C.
NATIONAL STREAMLINING CONFERENCE
CONCLUSIONS…CONCLUSIONS…
Reach out to all STAKEHOLDERS and INVOLVE them
Target some EARLY WINS that can create momentum
Document the PROCESS and CONSTRAINTS first
Seek out built-in BEST PRACTICES in the technology solutions
Implement STREAMLINED PROCEDURES alongside TECHNOLOGIES and understand how the technology will achieve your goals
Be CREATIVE and OPEN MINDED throughout the process
Identify CRITICAL POINT(S) and core requirements
NATIONAL STREAMLINING CONFERENCE
2007 CONFERENCE – WASHINGTON D.C.
QUESTION & ANSWER QUESTION & ANSWER
JEFF EIBERGER & BOB BENSTEADJEFF EIBERGER & BOB BENSTEAD
[email protected]@[email protected]@HANSEN.COM
122007 CONFERENCE – WASHINGTON D.C.
NATIONAL STREAMLINING CONFERENCE
ABOUT MOBILEHWY…ABOUT MOBILEHWY…
• Enterprise Mobile Solution Provider
• Customers using Hansen, Kiva, Tidemark, HTE, Perconti, Posse, Etc.
• Based in Charlotte, North Carolina
• Delivering mobile solutions for 6 years