National Response Department 2012 TCT Refresher Session

National Response Department 2012 TCT Refresher Session

Operational Risk Management (ORM)

• Accept No Unnecessary Risk

• Accept Necessary Risk Only When Benefits Outweigh Costs

• Make Risk Decisions at the Appropriate Level

• ORM is Just as Critical in Executing as in Planning All Activities

2012 TCT Refresher SessionDepartment of Response

TCT Elements In Review



ALWAYS CONDUCT RISK ASSESSMENT PRIOR TO A PATROL.

UPDATE YOUR RISK ASSESSMENT THROUGHOUT THE MISSION



GGreenreen – – AAmbermber – – RReded

Understand the Risk Management forms (GAR Model) used in your AOR (Area of Responsibility)

Review them with crew

Update the GAR number if anything changes on the mission




5

– GGreenreen – – AAmbermber – – RReded

• If your local OIA (Order Issuing Authority) does not have a GAR form requirement use the one on the National Response Department Web site at http://www.cgaux.org/response/_documents/GAR%20Model%20Surface%20Ops.pdf

http://www.cgaux.org/response/_documents/GAR%20Model%20Surface%20Ops.pdf

http://www.cgaux.org/response/_documents/GAR%20Model%20Surface%20Ops.pdf


• Risk Assessment / Contingency Planning must include: – Complexity of mission – Environmental factors – Crew fitness / selection – Anything else that could impact

• Safety of the crew • The mission




Good News/Bad News

The good news - problems and mishaps always happen to ‘the other guy’

The bad news - to everyone else, YOU are ‘the other guy’

Refer to COMDTINST 3500.3 for full details on Operational Risk Management – http://www.uscg.mil/directives/ci/3000-3999/CI_3500_3.pdf


http://www.uscg.mil/directives/ci/3000-3999/CI_3500_3.pdf


Situational Awareness

We must know what is going on around us to make good decisions.

Plans are critical to success, that is for sure…but we must be ready to change.

This will decrease the likelihood of poor decision making.



Adaptability The ability to react to changes in conditions, crew fitness, equipment failures, etc.

Based on “situational awareness”.

Leaders do not necessarily have “all the answers”.

Good Leaders do take advantage of everyone’s ideas and experience and remain adaptable to new conditions and challenges.



Communication Verbal and non-verbal (facial expressions, etc.)

Must ensure that the person or persons we communicate with have a clear understanding of what we wish to convey.

Closing the “feedback” loop. Ask for feedback / observe behavior to be sure the message was received.

The key is a two way expression, either verbally or non-verbally, that confirms the communication process was completed.



Leadership Leadership is not about giving orders.

Leaders do find ways to obtain the willing participation of others towards accomplishing a goal.

Goal must be consistent with the Coast Guard’s core values as well as consistent with the mission at hand.

Since we cannot “order” anyone to do anything, we must strive to achieve the respect, confidence and loyalty of those entrusted to our care, regardless of position.



AssertivenessBe assertive, but not aggressive.

The aggressive person seeks to bully his/her way though situations for their own ego or self image.

An assertive person cares about the “mission” more than themselves and their ego.

Communicate your concerns, but try to get resolution without stepping on those who disagree.



Decision Making

Making good decisions is really the heart of TCT.

We must act or perform in a manner that maximizes mission success and minimizes risk .

The other elements of TCT all play a role in improving those decisions.


Decision Making

We define a problem or condition, seek information about that problem, analyze that information, identify alternatives and select alternatives.

Then we measure our success or failure in order to adjust our course of action.



Decision MakingThis process can take us 20 seconds in

the case of routine decisions, or 20 months in the case of large complex problems.

The process is the same, …the depth of analysis and level of importance is always changing.



Sea Story

• Follow along in your TCT Participant Reference materials



Sea StoryMission: A “routine” MOM patrol

• Facility: 1963, 36 foot Chris Craft cabin cruiser, twin screw inboard engines, wood construction.

• Crew Qualifications:

• Coxswain: Jack, 55 year old with 12 years experience with his own 20 foot center console, no experience with facility used in this patrol.

• Crewmember: Joe, 82 year old “retired cox’n” who offered his 36 footer for use since a heart ailment forced him to drop back to “crew” status earlier this year.

• Crewmember: Ed, 64 year old with 3 years experience as crewmember


Sea Story

• Weather:

• 91°F and hazy …Wind: W at 10 mph…Humidity: 72%...Low tide 1432 hrs

Venue: Monterey Bay AOR, Auxiliary Division 6

Area of Operations


Sea Story

Joe: •82 years old•Facility owner •20 year veteran •17 years as coxswain of his 36 foot Chris Craft. •Takes heart medicine causing occasional dizzy spell in hot weather, so . . . •No longer COX’N qualified•Offers his boat as facility so he can continue to crew.

Sea Story

Jack:

•55 years old

•Experienced coxswain

•Has only used 20 foot center console

ED:

•64 years old

•3 years as crew



Sea Story

• MOM (Maritime Observation Mission) patrol in the Monterey Bay AOR,California

• Orders and comms w/ local CG boat station. • Coxswain (Jack) considered this a routine patrol

w/no special problems & advised crew of that finding.

• A passing boater reports a lone fisherman fell off a small skiff after being rocked by another boat’s wake.


Sea Story

•Jack is at the helm •Heads to location approximately 500 yards away•Wants to assess situation before notifying Station •They see PIW 20 yards from a small skiff with no one aboard. •Ed immediately yells “Man Overboard”, points to the port side and yells again, “man overboard… 100 yards at 270 degrees relative”.


Sea Story

• Jack powers down & begins approaching PIW • Joe goes below to find throwable life ring• Joe spends a long time below • Jack tries to maneuver the 36 footer closer in to

the PIW. • As the facility arrives next to the PIW Joe finally

emerges from the cabin


Sea Story

• Joe seems unsteady / pale as he tries to untangle the life ring throwing line.

• Jack sees Joe’s difficulty • Jack realizes that Joe

– Cannot heave the ring, – Cannot assist retrieving the PIW due to his

weakness and instability on deck.


Sea Story

• Jack has trouble maneuvering w/out losing sight of PIW

• He is inexperienced w/ size and configuration of vessel

• Vessel size masks PIW from sight• He feels helpless to assist with the retrieval.

Sea Story

• Jack realizes that –

– Joe must take the helm

– Jack must heave the life ring and

– Jack and Ed must lift the exhausted PIW aboard.


Sea Story

• Jack orders Joe to the helm

• Joe throws the ring

• As the PIW grabs the ring, the facility is still under way, towing the PIW

• The PIW loses his grip on the ring

• Jack retrieves the ring and throws again

• Jack takes the helm


Sea Story

• Jack maneuvers close to the PIW

• As the facility approaches the PIW again, he places both engines into neutral

• Jack then leaves the helm to assist Ed

• Together they bring the PIW aboard


Sea Story

• They notify the CG station / request immediate assistance

• They are unsure of the medical condition of the survivor

• Joe sits in the mate’s chair & searches for his heart medication.

• A CG patrol boat arrives to recover the survivor and take the skiff in tow.



ASSIGNMENT• Break up into ‘crews’ of 3-5 - Assign a ‘note taker’• Review the details of the sea story you have just

been given

• Identify the important tasks that must be completed before getting underway.

• Find and document 3-5 points where the principles of TCT fell apart

• Find and document 3-5 points that were done correctly


Review Key Issues

REVIEW– The note taker from each team should now

review the “good news/bad news” about what happened on this mission.

– Do not go to next slide until all reviews are done.

– When all teams have reported back in as a group, select the top 3 good things and top 3 TCT failures of this mission.


Samples of good newsDid your teams find these?

What did the crew do correctly during this mission ? Some examples below- what others?

Coxswain approached the scene & assessed the situation before notifying duty officer. SITUATIONAL AWARENESS

Ed correctly initiated the required MOB protocol by giving the alarm. ASSERTIVENESS, DECISION MAKING

Ed correctly assumed role of pointer & correctly gave relative position of the “man overboard”. DECISION MAKING

Joe immediately went below to retrieve throwable life ring. DECISION MAKING

Coxswain recognized the problem with crewmember and switched roles at the helm to address the problem he saw. LEADERSHIP


Samples of Bad NewsDid your teams find all these?

What did this crew do incorrectly during this mission ?

Jack failed to conduct a GAR assessment with his crew. LEADERSHIP

Jack begins a patrol in a vessel that he has never operated and knows little about. PLANNING, LEADERSHIPJack failed to assign watches. LEADERSHIP

Potential medical issues were unresolved, or ignored before getting underway. PLANNING, DECISION MAKINGJoe failed to raise the issue of his own medical condition as a potential issue. ASSERTIVENESS, DECISION MAKING


Final Review and Questions

Questions?


Thank You

Thank you for your participation in the 2012 Team Coordination Training Refresher.

Please share your thoughts about this training and the format with us!

Send your comments to: Chief, Operations Projects and Educational Outreach Division [email protected]

Jim McCarty, BC-REIBruce Pugh, DVC-RE Gary Taylor, DIR-RdBob Shafer, DIR-R

Documents

National Response Department 2012 TCT Refresher Session