National Institute for Automotive Service Excellence NATEF EVALUATION TEAM LEADER (ETL) TRAINING

National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence

NATEF EVALUATION NATEF EVALUATION TEAM LEADER (ETL) TEAM LEADER (ETL)

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Part I - IntroductionPart I - Introduction


ASE MISSIONASE MISSION

To improve the quality of vehicle To improve the quality of vehicle repair and service through repair and service through testing and certification.testing and certification.


National Institute for Automotive

Service Excellence

ASE Technician

Certification

ASE Entry-level

TrainingProgram

Certification

NATEFNational Automotive

TechniciansEducation Foundation

ASE In-serviceTrainingProvider

CertificationStandards for

Skills RecognitionStandards for

Training Programs/Providers


Recom-mendation

forCertification

On-SiteEvaluation

Program Certification Program Certification ProcessProcess

NATEFReview

ASE Certification (5 years)

ProgramSelf

Evaluation


Peer Review ProcessPeer Review ProcessRoles & ResponsibilitiesRoles & Responsibilities

• NATEFNATEF• ETLETL• Team membersTeam members• Program seeking certificationProgram seeking certification



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Part II – The ProtocolPart II – The Protocol


ENTRY-LEVEL PROGRAMENTRY-LEVEL PROGRAMCERTIFICATIONCERTIFICATION

AutomobileAutomobile(includes optional CNG, LPG) (includes optional CNG, LPG)

Collision Repair & Collision Repair & RefinishRefinish

Medium/Heavy Truck Medium/Heavy Truck (includes optional CNG, LNG, LPG)(includes optional CNG, LNG, LPG)


Program StandardsProgram Standards1.1. PurposePurpose

2.2. AdministrationAdministration

3.3. Learning Learning ResourcesResources

4.4. FinancesFinances

5.5. Student Student ServicesServices

6.6. InstructionInstruction

7.7. EquipmentEquipment

8.8. FacilitiesFacilities

9.9. Instructional Instructional StaffStaff

10.10. Cooperative Cooperative AgreementsAgreements


Program Standards Program Standards DevelopmentDevelopment

• Committees of industry and Committees of industry and education representativeseducation representatives

• Determine:Determine:– task listtask list– tools and equipment requirementstools and equipment requirements– hourshours– instructor qualificationsinstructor qualifications


Five Point Rating ScaleFive Point Rating Scale

55 Exceptional; Above AverageExceptional; Above Average

44 Average; AdequateAverage; Adequate

33 Somewhat; Needs Somewhat; Needs ImprovementImprovement

22 Very littleVery little

11 Not at allNot at all


Rating Standards

Documentation!Documentation!Documentation!


Standard 1 - Purpose


Standard 2 - Administration


Standard 3 – Learning Resources


Standard 4 – Finances


Standard 5 – Student Services


Standard 6 – Instruction


CALCULATING HOURSCALCULATING HOURS

NATEF accepts what each NATEF accepts what each institution’s regional institution’s regional and/or national accrediting and/or national accrediting agency defines as an agency defines as an instructional hour. instructional hour.


Standard 7 – Equipment


Standard 8 – Facilities


Standard 9 – Instructional Staff


Standard 10 – Cooperative Agreements



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Part III – The ProcessPart III – The Process


ETL Packet Final Report Forms ChecklistFinal Report Forms Checklist Applied Academics Memo (if Applied Academics Memo (if

applicable)applicable) FormsForms ETL On-site Evaluation NotebookETL On-site Evaluation Notebook Team Member On-site Evaluation Team Member On-site Evaluation

NotebookNotebook


ETL CHECKLISTETL CHECKLIST Review Entire Manual Review Entire Manual

(ETL Checklist p. 214 - auto)*(ETL Checklist p. 214 - auto)* Talk with program Talk with program

coordinatorcoordinator

Schedule on-site Schedule on-site

Review qualifications of Review qualifications of team membersteam members


Pre On-Site Evaluation Activities


ETL CHECKLISTETL CHECKLIST At least two weeks prior to on-site At least two weeks prior to on-site

you must have received:you must have received:1.1. Application for On-site EvaluationApplication for On-site Evaluation

2.2. Course of Study (p.22Course of Study (p.22 Procedures Procedures section - item 4)section - item 4)

3.3. On-site Team Member ListOn-site Team Member List

4.4. Advisory Committee ListAdvisory Committee List


ETL CHECKLISTETL CHECKLISTApprove and sign the application Approve and sign the application

- send it to NATEF- send it to NATEFReceive Team Packets from Receive Team Packets from

NATEFNATEF““Guide for Team Members” and Guide for Team Members” and

schedule to team membersschedule to team membersSend schedule to on-site Send schedule to on-site

coordinatorcoordinator


On-Site Activities –Day 1


SPECIAL SPECIAL CONSIDERATIONSCONSIDERATIONS

Anxiety level - school and teamAnxiety level - school and team Meet the day/evening prior, if Meet the day/evening prior, if

possiblepossible Explain process and expectationsExplain process and expectations Review schedule and facilityReview schedule and facility Start with short, easy assignmentsStart with short, easy assignments Ask host to be available for Ask host to be available for

questionsquestions


GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 2.5 AStandard 2.5 A

The Advisory Committee The Advisory Committee mustmust convene a minimum of convene a minimum of two (2) times a year (meeting two (2) times a year (meeting minutes are required).minutes are required).


GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 5.5 FStandard 5.5 F

The Advisory Committee The Advisory Committee mustmust review information from review information from annual follow-up procedure annual follow-up procedure and provide input for and provide input for modifications to the program.modifications to the program.


GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 6.5 A Standard 6.5 A (Auto)

95% of P1 tasks95% of P1 tasks



mustmust be in curriculum be in curriculum

GST must teach 100% of tasksGST must teach 100% of tasks


GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 6.5 A Standard 6.5 A (Collision)

95% of HP-I tasks95% of HP-I tasks

90% of HP-G tasks90% of HP-G tasks



GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 6.5 A Standard 6.5 A (Truck)






GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 7.1 AStandard 7.1 A

All shields, guards, and All shields, guards, and safety devices must be in safety devices must be in place, operable, and used.place, operable, and used.


GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 7.1 BStandard 7.1 B

Safety glasses Safety glasses mustmust be worn be worn by all students, instructors, by all students, instructors, and visitors in the lab/shop and visitors in the lab/shop area while lab is in session.area while lab is in session.


GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 9.1DStandard 9.1D Instructors must be ASE Instructors must be ASE

certified in the areas they certified in the areas they teach.teach.

GST Instructors must be GST Instructors must be ASE certified in A-4, A-5, ASE certified in A-4, A-5,

A-6, and A-8.A-6, and A-8.


GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 9.3 BStandard 9.3 B Instructors are required to Instructors are required to

attend at least 20 hours/year attend at least 20 hours/year of recognized industry of recognized industry update training relevant to update training relevant to the areas in which the the areas in which the program is certified. program is certified.


On-Site Activities – Day 2


ETL CHECKLISTETL CHECKLIST Summarize conclusions & sign Summarize conclusions & sign

the reportthe report Hold debriefing meeting with Hold debriefing meeting with

school personnelschool personnel Write a summary of your meeting Write a summary of your meeting

for your final reportfor your final report


Post On-Site Evaluation Activities


ETL CHECKLISTETL CHECKLISTWithin one week of evaluation Within one week of evaluation (make a (make a

copy for your files)copy for your files)

mail to NATEF:mail to NATEF:1.1. Final Report Form - p. 225Final Report Form - p. 225

2.2. Supplementary Sheet Forms - p. 229Supplementary Sheet Forms - p. 229

3.3. Employer Questionnaire Forms - p. 238Employer Questionnaire Forms - p. 238

4.4. On-site Team Member List - p. 240On-site Team Member List - p. 240

5.5. Instructor Qualification Sheets - p. 239Instructor Qualification Sheets - p. 239

6.6. Summary of meeting with school Summary of meeting with school personnel - sample in Appendix Bpersonnel - sample in Appendix B


Online Report Submission

Submit final reports onlineSubmit final reports online Access through new ETL Access through new ETL Resource section Resource section (register (register for a password)for a password) Also available: ETL Forum; Also available: ETL Forum; upcoming video; other upcoming video; other resourcesresources


Issues/Concerns



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Part IV – Review & Part IV – Review & SummarySummary


Congratulations!


ASE MISSIONASE MISSION

To improve the quality of vehicle To improve the quality of vehicle repair and service through repair and service through testing and certification.testing and certification.


ETL Resource Center Discussion ForumDiscussion Forum ETL QuizETL Quiz ETL Training VideoETL Training Video On-Site Photo AlbumOn-Site Photo Album


QUESTIONS?QUESTIONS?NATEFNATEF

101 Blue Seal Drive SE101 Blue Seal Drive SE

Suite 101Suite 101

Leesburg, VA 20175Leesburg, VA 20175

703-669-6650703-669-6650

www.natef.orgwww.natef.org

Documents

National Institute for Automotive Service Excellence NATEF EVALUATION TEAM LEADER (ETL) TRAINING