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National e-Strategies For Mauritius And Linkages To SCAN-ICT
By
Vijay MaureeManager – Planning, Research &
DevelopmentNational Computer Board
OBJECTIVES
To Develop ICT as the fifth pillar of the economy
To Adopt ICT across all sectors of the economy to enhance productivity, quality and improve competitiveness
To make ICT part of everyday life
Facts and Figures : ICT Sector
2003 2004Total Imports CIF in Rs Million 65,942 76,577Total Exports FOB in Rs Million 53,022 55,223Total Imports ICT in CIF in Rs Million 4,017 4,851Total Exports ICT in FOB in Rs Million 1,324 1,547ICT imports as a % of total imports 6.09 6.33ICT exports as a % of total exports 2.5 2.8
270 Companies operate in the ICT Sector
Infosys, Accenture, Cendris
Regional Headquarters: Microsoft, IBM, HP
ICT Trade
Facts And Figures – ICT Usage
Use Computer InternetAgriculture 50 45Textile 91 86Manufacturing 81 77Construction 83 58Wholesale and Retail 80 76Hotels and Restaurant 75 75Transport and Communications 92 92Banking & Insurance 100 89Real Estate, Legal 95 73Education and Training 95 63Health 80 40Public Administration 73 73
Source : ICT Usage in Businesses - 2001
2001
Percentage of business establishments owning computers 83.30%
Features of ICT Infrastructure of computerised businesses:-
Percentage of businesses having local Area Networks 43%
Percentage of businesses having Wide Area Networks 12.7%
Percentage of businesses using EDI 10.7%
Percentage of businesses using Electronic Transfer of Funds 17%
Percentage of businesses having an Intranet 18%
Percentage of businesses having an Extranet 8%
Facts and Figures – ICT Usage
Source : ICT Usage in Businesses - 2001
2001
Reasons for using Internet
To access databases of suppliers 25.8%
Purchasing goods or services 8%
Selling goods or services 3.6%
Electronic fund transfer 6.7%
Websites Percentage of establishments having a website 21.3%
Percentage of establishments having their website outsourced
15.50%
Percentage of establishments having their website hosted at work
5.80%
Facts and Figures - ICT Usage
Source : ICT Usage in Businesses - 2001
E-STRATEGIES
Niche Market
Infrastructure
ICT Manpower Development
Business Environment
ICT Culture Development
Niche Market
A Business Strategy focused on:
IT Enabled Services
Call centre
BPO
Data Transcription
E-Business
Data storage and Disaster Recovery Centre
Web Commerce
Content Development
Facts and Figures - Snapshot of the ITES BPO Sector
ITES-BPO Companies in Mauritius as at September 2005
Number of companies = 90
6% growth over the period May – September 2005
Employment : 3,801, more than 50% work in Call Centres
Employment Growth: 8%
Investment: Rs 1.4 Billion
Online Education Rs 34 m
Multimedia Rs 14 m
Disaster Recovery Rs 171 m
BPO Rs 442 m
Software Development Rs 267 m
Call Center Rs 517 m
Infrastructure
Business Parks
New generation of state-of-the-art knowledge park
Ebène Cyber city
La Tour Koenig Informatics Park
Trade and Marketing Centre
Forthcoming parks:
Rose Belle Business Park
Goodlands Business Park
Ebène Cyber City
Knowledge zone - 172 acres
Cyber Tower
- Intelligent Building -Security
- 325 000 sq ft of state-of-the-art office space
Low office rental costs
- Globally competitive rate (1 USD/sq. ft/month)
International bandwidth on demand
Local ICT Infrastructure
Rose Belle
Floreal
Rose HillFlic en Flac
P. Verte
Flacq
P. Louis
International Gateway Cassis
Grand Baie
Plaisance
Forest Side
Candos
• 100% Digital,
Fibre/microwave
• Mobile Cellular GSM
• Internet Services
• ISDN Services
• X.25 Data Network,
• ADSL
• ATM /Frame Relay Network
• Low Fault-rate
International ICT InfrastructureSouth Africa Far East
SAT-3/WASC
SAFE
Mauritius
TelehouseFrance
TYCO
LondonUnited Kingdom
TAT-12/TAT-13Tyco TransatlanticAtlantic Crossing
Flag Atlantic
SMW-3
Infrastructure
Telecommunications liberalized since January 2003
June 2005
Teledensity – 28.6%
Mobile Density – 50.6%
Broadband Subscribers: 4,758 up by 86% compared to 2004.
Approx. 240,000 online users
International Internet Bandwidth
Incoming: 145 MBPS, Outgoing: 108 MBPS
Free Public Internet Access Points : 11 Kiosks in Post Offices
4,972 Internet Hosts
2003 2004 2005
Demographics Population Rep. of Mauritius ('000) 1,223 1,233 1,233
Fixed and Mobile Telephony
Main fixed telephone lines per 100 inhabitants 28.47 28.68 28.64
Cellular phone subscribers per 100 inhabitants 38.13 47.58 50.62
No. of Telecommunication Operators 4 5 6
No. of Mobile Operators 2 2 2
Internet
Incoming Capacity of International Internet Bandwidth (Mbps) 45 61 145
Outgoing Capacity of International Internet Bandwidth (Mbps) 45 61 108
Number of ISPs 3 4 4
Number of Internet subscribers per 100 inhabitants 5.01 6.5 6.5
Broadband Subscribers per 100 inhabitants 0.097 0.208 0.386
Public Access Points 11
Estimated number of Internet Users 150,000 240,000 250,000
Number of Internet hosts under .mu 3,985 4,836 4,972
Facts and Figures - Infrastructure
ICT Manpower
• Demand for skilled ICT workforceDemand for skilled ICT workforce
• IT Education from Pre-Primary to Tertiary levelsIT Education from Pre-Primary to Tertiary levels
• Primary Schools are being equipped with computer Primary Schools are being equipped with computer labslabs
• ICT being taught as a subject in Secondary SchoolsICT being taught as a subject in Secondary Schools
• All secondary schools being equipped with Internet All secondary schools being equipped with Internet accessaccess
• Computer proficiency programs for secondary schools Computer proficiency programs for secondary schools
and teachersand teachers
2003 2004
Tertiary Institutions
Enrolment rate 19.7 20.7
Proportion of students in tertiary education in an ICT field of study (as a % of total enrolment in tertiary level)
17.6 18.2
Planned output in ICT from tertiary institutions
Graduates 352 589
Diploma holders 540 751
Number of students studying ICT overseas at tertiary level
320 869
Facts and Figures - ICT Manpower
ICT Manpower
• Target For Gross Tertiary Enrolment Rate: 25%Target For Gross Tertiary Enrolment Rate: 25%
• Increase supply for ICT ManpowerIncrease supply for ICT Manpower• University of Mauritius University of Mauritius
• University Technology of MauritiusUniversity Technology of Mauritius
• Professional education through private sector and IVTB Professional education through private sector and IVTB
• Attract renowned universities from overseasAttract renowned universities from overseas
• Introduction of new training schemes to cater for call centre and Introduction of new training schemes to cater for call centre and
BPO activitiesBPO activities
• Regional Training CentresRegional Training Centres
Policy & Legal Framework
Policies
National Telecommunication Policy 2004
ISP Policy Framework
Legal Framework
Copyright Act 1997
IT Miscellaneous Act 1998
ICT Act 2002
Electronic Transactions Act 2000
Computer Misuse and Cybercrime Act 2003
Data Protection Act 2004
ICT Incentives
Incentives For ICT Sector
ICT Scheme
Training Grant Scheme
Pre-operational Training Incentive Scheme
Scheme to Attract Professionals in Emerging Sectors
(SAPES)
ICT Incentives
Tax holiday up to 2008 and 15 % corporate tax thereafter
Duty free import of equipment
Electricity tariffs at industrial rates instead of commercial rates
50% relief on personal income tax for a specified number of expatriate staff
Duty-free import of personal belongings of expatriate staff
Fast track processing of visa and work permits for foreign staff
Objectives
Promote entrepreneurship in the ICT Sector
Boost job creation in the ICT Sector
Assist start-ups to set up viable business ventures
Provide cost effective facilities and infrastructure together with value added business support to start-ups
Develop linkages with other business incubators
Promote the marketing of the Incubator Centre as well as its products and services
ICT Incubator Centre
Facilities and Incentives
Office space – plug and play
Shared ADSL Connection
Shared facilities – Administration including PABX,
Photocopying and fax services
Personalised email account
ICT Incubator Centre
E-Government
Civil Service Computerization
E-Government Initiative
Government Intranet
Government Online Centre (GOC)
Government Web Portal
Government E-mail Service
E-Government Interoperability Framework (e-GIF)
Adoption of ISO 17799 Information Security Standard
Chief Information Officer and Webmasters
E-Business Plan
ICT Culture Development
ICT Literacy and ICT Awareness Courses
IT Empowerment programme for the Unemployed
Computer Proficiency Programme
Regional Resource Centres
Community Empowerment Project
ICT Competitions
Organising ICT Events on national level
Infotech
Internet Fiesta
Computer Security Day
Organising seminars for SMEs and young entrepreneurs
KEY SUCCESS FACTORS
Government Commitment
Institutional & Legal Framework
State-of-the-art Infrastructure
High Level Of Literacy
Financial Incentives