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National Digital Radio Services Network (NDRS)I l d’ E S i & P bli S f t N t kIreland’s Emergency Services & Public Safety Network
TETRA World Congress, Singapore 26th May 2010
TETRA World Congress: 26th May 2010
“Evaluating the Business Model and Network Development Process“Evaluating the Business Model and Network Development ProcessFor Ireland’s Nationwide Tetra Network Rollout”For Ireland’s Nationwide Tetra Network Rollout”
Agenda:
Background
Network Architecture & Rollout status
C Mi iCustomer Migration
Operational Performance & Customer Experience
Review of Build Own Operate Model
NDRS Background:TETRA World Congress: 26th May 2010
A t J A il J A tAugust 2006
January 2007
April2007
June2008
August2008
Bid Submitted
Preferred Bidder
Trial Completed
Contract Signed
Frequency License
• Tetra Ireland a Joint Venture‐ eircom, Motorola and Sigma• 8‐10 year Contract with Dept. of Finance (Billing relationship with Agencies)• Project Financed‐ Bank of Ireland
A long procurement process but allowed us to plan and work closely with agencies .....A long procurement process but allowed us to plan and work closely with agencies .....
TETRA Ireland what we are:TETRA World Congress: 26th May 2010
Network/ Operations Maintenance
Customer Migration Support
Sales Support
Billing & Finance
Customer Care
Quality Health& Safety
Sep 09’ CustomerSupport
& Support Support Safety
Network Support
BUILD PROGRAMME Key DeliverablesPROGRAMME
BUILD COMMISSION INTEGRATED
y•461 Sites Live•13000 Customers•558 Sites Built to dateINTEGRATED 558 Sites Built to date•10 million group calls on network
Have become an end to end operator while building a nationwide network ......Have become an end to end operator while building a nationwide network ......
Dublin Ready for service:TETRA World Congress: 26th May 2010
DublinMar’09
Network EasternSep’09
SouthernDec’09June’09
Customer Garda Dublin Garda Eastern/ Prisons
Core Network
•Dublin & Cork
Build
•46 Sites Built
Operations
•Customer care switches installed & commissioned•All operating
•Integration completed•Testing Completed
centre set up•Network operations
systems in place i.e. Mibas & Netcool
•Agency Testing • Some optimisationIssues overcome
management centre established
Excellent programme management and working together ensured success......Excellent programme management and working together ensured success......
TETRA World Congress: 26th May 2010
Network Architecture:
ApplicationsApplications Interfaces & Services Telephony
GatewaySMS & Paging
ServicesDispatcher Services
ICCSServices
Network Mgt Services
DataServices
Voice RecordingServices
Billing & Provisioning
Analogue PMR Interface
AP/VLAInterface
GD92Interface
Radio Switching Layer ............Motorola Dimetra IP
T i i N t k Transmission
Active MSO Standby MSO
Transmission Network Transmission Network
Radio Access Network
MTS MTS MTS MTSMotorola Dimetra IP
MTS
Our solution is based on Motorola’s Our solution is based on Motorola’s DimetraDimetra IP digital radio TETRA platform....IP digital radio TETRA platform....
TETRA World Congress: 26th May 2010
Network Resilience:
Overlapping coverage96% Mobile Resilient Transmission96% Mobile
88% Hand PortableResilient Transmission
High availability switch99.999%
Practical Disaster Recovery solution
Our resilient solution is based on analysis of failure scenarios....Our resilient solution is based on analysis of failure scenarios....
Network Coverage:TETRA World Congress: 26th May 2010
•Circa 600 Sites deliver the following coveragecoverage
•Handportable In‐Building Coverage:100% of specified buildings100% of specified buildings
(2,000)
•Coverage•Coverage97.1% HP on whole land mass99.3% Mobile Coverage of roads,
railways and canalsrailways and canals98.2% of offshore waters to 20
kmOverlapping: 96% Mobile 92%Overlapping: 96% Mobile, 92% Handportable of landmass
Very high coverage requirement per contract......
Rollout Status: TETRA World Congress: 26th May 2010
30‐06‐2010
LIVE31‐05‐2010
RFS
InBuild
30‐04‐201018‐03‐2010
Nation‐wide rollout completed within 20 months......
TETRA World Congress: 26th May 2010
Agency Migration Process:
Garda Management (Policies, Planning, Organisation)
Provisioning Vehicle/Station ll Training Go live
Co‐Ordination
Provisioning Installation Training Support
•Motorola & Sepura terminals selected by agencies•Fleetmap developed with
•Over 1400 vehicle installations
•Courses developed with Garda training
•Pre go live test calls •Refresher
TETRA IRELAND developed with
agencies•Terminals provisioned to date
completed•150 station installations completed
training college •8500 Garda members t i d
training •On site support on go live daydate ....
•Provisioned using MIBAS application
p trained go live day
Garda & Prison Agency management has been key to Migration success......Garda & Prison Agency management has been key to Migration success......
TETRA World Congress: 26th May 2010
Network & Customer Service Management:
Customer Care •24/7 Customer Care Centre at sigma•One stop Shop•Network Issues/Billing/Radio management•Ordering and Installation of terminals•Ordering and Installation of terminals•Supported by TI portal•Weekly meetings with agency
Network Management•Network is monitored 24/7/365 at Eircom NMC Nation‐wide •Nationwide Field resources services sourced from Eircom and Sigma•3rd level support from Motorola
Proactive network maintenance coupled with responsive customer care......Proactive network maintenance coupled with responsive customer care......
TETRA World Congress: 26th May 2010
Network Performance/Customer Experience to date:
99.95%
100.00%
Network Availability • Achieving Level 1 performance for first year of operation
• 461 sites live and in operation
99 75%
99.80%
99.85%
99.90%
99.95%
Net (SLA)
• 461 sites live and in operation• No service impacting events due
to performance and overlapping coverage
• Severe weather in Dec and Jan99.75% • Severe weather in Dec. and Jan had no service impact
Customer Experience
• Emergency call functionality• Coverage • Voice Quality • Security of network• Security of network • Migration Process
Customer feedback to date has been very positive......Customer feedback to date has been very positive......
Customer Base : TETRA World Congress: 26th May 2010
•Garda 15 0
AGENCY Dec 2010 (EST)•Garda•HSE (Ambulance)•Prison•Rev Comms
15.0.61.2 1
•Others (Army, CoastguardNavy, Emergency planning
.1
.2
planning
Key Customer Drivers going forward•Interoperability between customers e.g. Fire/Garda/Ambulance•Emergency planning•Personal security‐lone worker solution e.g. Probation services •Data applications to provide security and operational efficiency
TETRA World Congress: 26th May 2010
Review of the Build Own Operate Model :
•Best in class emergency services network O ti t th hi h t t d d
Government /Agency Requirements
•Operating to the highest standards •Built on time •Value for money •Build risk and operate risk remains with operator
•Network built to coverage and quality requirementsrequirements•Network built on time •High operating and customer care levels•Cost fixed subscription charges
Model Delivery
•Cost‐fixed subscription charges
The end user requirement has been delivered to the optimum......The end user requirement has been delivered to the optimum......
