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National Business Survey
ENAE
Interviewer’s manual
San José, Costa Rica
2015
INEC – ENAE 2015
2
FOREWORD
The National Business Survey is a statistical investigation conducted by INEC aimed
at producing information about the Costa Rican labor market. For this purpose,
employers (enterprises) are asked about the quantity of workers, compensation
and working schedules, according to type of contract, sex, branch of economic
activity and occupational group.
The survey is conducted quarterly and is essential to the creation of the
employment matrix that will show the dynamics of the local labor market. This
survey responds to the need for more accurate and comprehensive economic
statistics in Costa Rica.
The purpose of this instructional material is to serve as detailed guidance to the
ENAE staff who will collect data on the enterprises from the sample. It contains the
most relevant methodological aspects and specific instructions for filling out the
National Business Survey Form.
Interviewers should read this manual carefully and ask questions throughout the
training process; they should consult the manual whenever in doubt about how to
apply the survey to enterprises.
INEC – ENAE 2015
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Table of contents
FOREWORD ......................................................................................................................................... 2
1. GENERAL ASPECTS ....................................................................................................................... 6
1.1. National Institute of Statistics and Censuses ...................................................................... 6
1.2. National Business Survey .................................................................................................... 7
1.2.1. Definition ..................................................................................................................... 7
1.2.2. General Objective ........................................................................................................ 7
1.2.3. Specific Objectives ....................................................................................................... 7
2. INTERVIEWING PERSONNEL ........................................................................................................ 9
2.1. Importance of work done.................................................................................................... 9
2.2. Duties .................................................................................................................................. 9
2.3. Prohibitions ....................................................................................................................... 10
2.4. Materials ........................................................................................................................... 11
3. THEMATIC COVERAGE ............................................................................................................... 12
3.1. Statistical Unit ................................................................................................................... 12
3.2. Economic sector ................................................................................................................ 12
3.3. Size .................................................................................................................................... 12
3.4. Geographic Coverage ........................................................................................................ 12
3.5. Economic activity .............................................................................................................. 12
4. DEFINITIONS AND CONCEPTS .................................................................................................... 18
4.1. Basic concepts ................................................................................................................... 18
4.2. Other concepts .................................................................................................................. 25
5. INDIVIDUAL WORKLOAD ........................................................................................................... 26
5.1. Workload assignment ....................................................................................................... 26
5.2. Daily Monitoring Sheet ..................................................................................................... 26
5.3. Enterprise information update ......................................................................................... 32
6. TERMS OF REFERENCE............................................................................................................... 38
6.1. Reference month ............................................................................................................... 38
6.2. Currency used.................................................................................................................... 39
6.3. Forms of payment ............................................................................................................. 39
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7. ENAE FORM ............................................................................................................................... 40
7.1. Section I: Enterprise information ...................................................................................... 41
7.1.1. Enterprise/establishment location and information ................................................ 41
7.1.2. Information of Manager or Legal Representative ..................................................... 46
7.1.3. Informant information .............................................................................................. 47
7.1.4. Terms of reference .................................................................................................... 47
7.1.5. Additional information on enterprise/establishment activities ............................... 48
7.1.6. For office use only ..................................................................................................... 50
7.2. Section II: Enterprise/establishment worker information ................................................ 51
7.2.1. Amount / ID number ................................................................................................. 51
7.2.2. Type of worker .......................................................................................................... 52
7.2.3. Sex ............................................................................................................................. 52
7.2.4. Type of contract ........................................................................................................ 52
7.2.5. Position held in the enterprise .................................................................................. 52
7.2.6. Main tasks performed ............................................................................................... 52
7.2.7. Monthly remuneration .............................................................................................. 54
7.2.8. Type of remuneration ............................................................................................... 55
7.2.9. Christmas salary bonus, amount/percentage ........................................................... 55
7.2.10. School Salary, amount/percentage ........................................................................... 56
7.2.11. Salary in kind components ........................................................................................ 56
7.2.12. Number of normal hours worked ............................................................................. 56
7.2.13. Number of overtime hours worked .......................................................................... 56
7.3. Section III: Workers with only an indefinite duration contract of employment in the
enterprise/establishment ............................................................................................................. 59
7.3.1. New employees ......................................................................................................... 60
7.3.2. Dismissed Workers .................................................................................................... 61
7.4. Section IV. Vacancies in the enterprise/establishment .................................................... 65
7.5. Comments ......................................................................................................................... 66
8. FORM RESULTS .......................................................................................................................... 97
9. ENTERPRISE RESULTS ................................................................................................................ 97
10. FINAL RECOMMENDATIONS ................................................................................................. 99
INEC – ENAE 2015
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INEC – ENAE 2015
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1. GENERAL ASPECTS
1.1. National Institute of Statistics and Censuses
The National Institute of Statistics and Censuses [Instituto Nacional de Estadística y
Censos INEC] was created under Act 7839 of the National Statistical System
[Sistema Estadístico Nacional SEN] as an Autonomous Entity of public law, with
legal status and its own assets, as well as functional and administrative autonomy
under article 188 of the Costa Rican Constitution.
The main function of INEC is to promote national statistical activities that produce
and disseminate reliable and timely statistics, in order to raise awareness of
conditions in Costa Rica and contribute to efficient administrative and private
management. Its Mission and Vision statements are the following:
Mission We are responsible for the national statistics that guide decisions fostering
the development of the country.
Vision We are at the forefront of the provision of geostatistical information
concerning conditions in Costa Rica.
Through its operations, INEC must promote the integration of production and use
of statistical information about public institutions; establish the mechanisms and
procedures required to coordinate actions by the public and private institutions
involved in the production, dissemination and application of the information
generated under the framework of the National Statistical System; produce the
statistical information entrusted to them by Law and provide results of national
statistical activity clearly and in a timely manner.
Stated actions include producing demographic statistics, price indexes (for
example the CPI), exports and imports statistics, population and housing census,
household surveys, household income and expenditure surveys and other specific
statistics concerning the agricultural sector (agricultural census).
INEC – ENAE 2015
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1.2. National Business Survey
1.2.1. Definition
As part of statistical operations, the National Business Survey is conducted by INEC
to provide input for the analysis of the national labor market. Its main purpose is to
become a source of information for said market, from the perspective of
employers (enterprises).
ENAE deals with the number of people in an occupation, positions in an enterprise,
and compensation according to occupational group and sex. This information
constitutes basic input for the development of the employment matrix, as part of
the Costa Rica CAB project to change the base year for the macroeconomic
accounts [Proyecto del Cambio de Año Base CAB], under the framework for
cooperation between the Central Bank of Costa Rica [Banco Central de Costa
Rica BCCR] and the National Institute of Statistics and Censuses, thus contributing
to the development of the Comprehensive Implementation Program of the
Macroeconomic Statistics Department [Sistema de Estadísticas Macroeconómicas
IISEM].
1.2.2. General Objective
Analyze the dynamics of the labor market in terms of people in an occupation,
hours worked, and compensation, from the perspective of the existing demand for
labor in the country.
1.2.3. Specific Objectives
The specific objectives of ENAE are:
1. Define the occupational profile by current number or workers in the country
according to type of contract and sex.
2. Examine the behavior of working days in terms of number of hours according to
occupational group and branch of economic activity.
3. Collect information on the pattern of compensation in the country, as well as its
components according to sex and occupational group.
INEC – ENAE 2015
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INEC – ENAE 2015
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2. INTERVIEWING PERSONNEL
2.1. Importance of work done
As an interviewer, you must comply consistently and responsibly with the data
collection on enterprises. Therefore, you will be assigned workload indicating the
enterprises you will be working with during each period, according to the questions
in the ENAE Form.
2.2. Duties
i) Actively participate in the training process on the dates and in the places
required.
ii) Perform your tasks following the instructions contained in this manual.
iii) Ask the supervisor questions whenever in doubt in order to prevent quality-
related problems.
iv) Perform your tasks yourself and do so thoroughly.
v) Be mindful of your personal appearance; that is, wear formal attire during
field work.
vi) Request the information required in a courteous manner.
vii) Perform your tasks within the established time frame and submit it as
previously indicated, letting the supervisor know about any unusual
situations (pending surveys, suspicions of fake information, etc.).
viii) Inform the enterprises so they may confirm the survey is being conducted by
calling Odilia Bravo Cambronero, general project coordinator, at 2280-9280
extension 123, or the survey technical working group at extension 338.
ix) Take care of the assigned laptop and charge it completely before starting
your day to avoid inconveniences.
INEC – ENAE 2015
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2.3. Prohibitions
i. Push informants to provide data or make informants official offers.
ii. Alter data provided by informant.
iii. Disclose information obtained during your work, even upon completion of
your tasks, or leave it at the reach of people outside INEC.
iv. Smoke, chew gum, wear sunglasses and/or keep your cellphone on while
conducting the survey.
v. Dispose of or refuse to return the materials provided for field work.
vi. Show up to survey appointments under the effect of narcotics or alcohol.
vii. Delegate your tasks or receive help from unauthorized people, or be
accompanied by people outside INEC.
viii. Misuse laptops (games, personal work, software installation, etc.) assigned
exclusively for the collection of enterprise data.
INEC – ENAE 2015
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2.4. Materials
Supervisors will provide each interviewer with the following material to conduct
field work:
a) Badge: Official identification to identify yourself as interviewer in the
project;
b) Laptop; Electronic tool used to collect data; it comes with a charger and a
bag,
c) Data Card: a wireless, remote-access device to access the Internet;
d) Telephone cards: Cards with the expected cost of telephone calls and the
like.
e) Cellphone: mobile device used to georeference enterprises during visits, as
well as to communicate work matters.
f) Forms: Print tool used to collect data (if necessary); and
g) Other: pens, pencils, erasers, business cards, umbrellas.
IMPORTANCE OF WORK DONE
You are representing INEC and the National Business Survey. It is your duty as
interviewer to know the objectives, importance and usefulness of the project.
INEC – ENAE 2015
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3. THEMATIC COVERAGE
3.1. Statistical Unit
The statistical unit is the enterprise, which is defined as the economic unit that joins
efforts and resources with the purpose of producing consistent goods or services,
under a single management, and can estimate its costs separately, particularly
those pertaining to production, materials, services and manual labor; it is generally
located in one physical location.
3.2. Economic sector
ENAE focuses solely on the private sector, thus completely excluding the public
sector from the survey.
3.3. Size
Enterprises subject to analysis are those whose number of workers are equal or
greater than 10 (this encompasses workers with fixed-term contracts or indefinite
duration contracts in the principal enterprises and in any establishments).
3.4. Geographic Coverage
The geographic coverage of ENAE includes enterprises located across the
country, making no distinction regarding location.
3.5. Economic activity
ENAE includes any enterprise whose Principal Economic Activity is defined in any of
the following categories:
INEC – ENAE 2015
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- Mining and quarrying
This section includes the extraction of minerals occurring naturally as solids (coal
and ores), liquids (petroleum) or gases (natural gas). This also includes
supplementary activities aimed at preparing the crude materials for marketing, for
example, crushing, grinding, cleaning, drying, sorting, concentrating ores,
liquefaction of natural gas and agglomeration of solid fuels.
- Manufacturing
This includes the physical or chemical transformation of materials, substances, or
components into new products. The materials, substances, or components
transformed are raw materials that are products of agriculture, forestry, fishing,
mining or quarrying as well as products of other manufacturing activities.
Substantial alteration, renovation or reconstruction of goods is generally
considered to be manufacturing.
- Electricity, gas, steam and air conditioning supply
This includes the activity of providing electric power, natural gas, steam, hot water
and the like through a permanent infrastructure (network) of lines, mains and
pipes. This section therefore includes the operation of electric and gas utilities,
which generate, control and distribute electric power or gas. Also included is the
provision of steam and air-conditioning supply.
- Water supply; sewerage, waste management and remediation activities
This includes activities related to the management (including collection, treatment
and disposal) of various forms of waste, such as solid or non-solid industrial or
household waste, as well as contaminated sites.
INEC – ENAE 2015
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- Wholesale and retail trade; repair of motor vehicles and motorcycles
This section includes wholesale and retail trade (i.e. sale without transformation) of
any type of goods and the rendering of services incidental to the selling of these
goods. Also included in this section are the repair of motor vehicles and
motorcycles.
- Transportation and storage
This includes the provision of passenger or freight transport, whether scheduled or
not, by rail, pipeline, road, water or air and associated activities such as terminal
and parking facilities, cargo handling, storage etc. Included in this section is the
renting of transport equipment with driver or operator and postal or courier
services.
- Accommodation and food service activities
This section includes the provision of short-stay accommodation for visitors and the
provision of complete meals and drinks for immediate consumption.
- Information and communication
This section includes the production and distribution of information and cultural
products, the provision of the means to transmit or distribute these products, as well
as data or communications, information technology activities and the processing
of data and other information service activities.
- Financial and insurance activities
This section includes financial service activities, including insurance, reinsurance
and pension funding activities and activities to support financial services. This
section also includes the activities of holding assets, such as activities of holding
companies and the activities of trusts, funds and similar financial entities.
- Real Estate activities
This section includes acting as lessors, agents and/or brokers in one or more of the
following: selling or buying real estate, renting real estate, providing other real
INEC – ENAE 2015
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estate services such as the appraisal of real estate or acting as real estate escrow
agents. Also included is the building of structures, combined with maintaining
ownership or leasing of such structures.
- Professional, scientific and technical activities
This section includes specialized professional, scientific and technical activities.
These activities require a high degree of training, and make specialized
knowledge and skills available to users.
- Administrative and support service activities
These refer to general administrative and support service activities.
- Education
This section includes education at any level or for any profession, oral or written as
well as by radio and television or other means of communication. It includes
education by the different institutions in the regular school system at its different
levels as well as adult education, literacy programs etc. Also included are military
schools and academies, prison schools etc. at their respective levels.
- Human health and social work activities
This section includes the provision of health and social work activities ranging from
health care provided by trained medical professionals in hospitals and other
facilities, to social work activities without any involvement of health care
professionals.1
- Arts, entertainment and recreation
This section includes a wide range of activities to meet varied cultural,
entertainment and recreational interests of the general public, including live
performances, operation of museums and historic sites, gambling, sports and other
recreation activities.
1 The definition includes public health care activities. However, according to the thematic coverage of ENAE,
they are not to be considered for this project. The same applies to any public activity.
INEC – ENAE 2015
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- Other Service Activities
This section includes the activities of membership organizations, the repair of
computers and personal and household goods, and other personal service
activities not classified elsewhere.
Therefore, enterprises are excluded should their Principal Activity2 be any of the
following:
- Agriculture, Livestock Industry, Forestry and Fishing
This includes the exploitation of natural resources both plant and animal,
comprising the activities of growing crops, raising and breeding animals,
harvesting timber and other plants, animals or animal products from a farm or from
their natural habitats.
Construction
This includes general construction and specialized construction activities for
buildings and civil engineering works. It includes new work, repair, additions and
alterations, the erection of prefabricated buildings or structures on-site and also
construction of a temporary nature.
- Public administration and defense; compulsory social security
This section includes activities normally carried out by the public administration. This
includes the enactment and judicial interpretation of laws and their pursuant
regulation, as well as the administration of programs based on them, legislative
activities, taxation, national defense, public order and safety, immigration services,
foreign affairs and the administration of government programs. This section also
includes compulsory social security activities.
2 In case an enterprise has establishments, if the principal activity of the enterprise is one of those included
in ENAE and the activity of any of the establishments is one of the excluded, the information of the establishments should also be considered; in other words, the exclusion criteria for economic activities applies solely and exclusively to the Principal Activity of the Enterprise, though not of the establishments.
INEC – ENAE 2015
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- Activities of households as employers; undifferentiated goods- and services-
producing activities of households for own use
This includes activities of households as employers of domestic personnel such as
maids, cooks, waiters, valets, butlers, laundresses, gardeners, gatekeepers, grooms,
chauffeurs, caretakers, governesses, babysitters, tutors, secretaries etc.
- Activities of extraterritorial organizations and bodies
This includes activities of international organizations such as the United Nations and
the specialized agencies of the United Nations system, regional bodies, etc., the
International Monetary Fund, the World Bank, the Organization for Economic Co-
operation and Development, the Organization of Petroleum Exporting Countries,
the European Communities, the European Free Trade Association etc.
The reasoning for the exclusion of the previous branches of economic activity from
ENAE is as follows:
1. Activities of dynamic nature in terms of location, activity or enterprise
facilities.
2. Seasonal employment.
3. Complex data collection process given the nature of some activities.
INEC – ENAE 2015
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4. DEFINITIONS AND CONCEPTS
4.1. Basic concepts
In order to perform tasks fully and correctly, interviewers must know the following
basic concepts:
Economic activity: It is the market production of goods or services, as
homogeneous as possible so as to group and differentiate them from other
activities. An economic activity takes place when combining resources
such as equipment, manual labor, manufacturing techniques, or products in
order to obtain certain goods or services.
o Principal activity: The principal activity contributes most to the value
added of the enterprise or that requires the greatest number of
workers.
o Secondary activity: any independent activity that produces products
for third parties and that is not the principal activity of the entity in
question.
ID number: It may be a physical identification number or corporate
identification number. The physical identification number may be the identity
card, issued by the Department of Vital Statistics, or the passport or residence
number of the business owner. The corporate identification number is the
number assigned by the Property Register to identify companies in legal or tax
transactions, for example.
Contract of Employment: comes into play when one of the following takes
place:
o personal rendering of services, which means work should be done
solely and exclusively by the worker hired;
o salary or compensation for the rendering of services, and
o subordination, which is the dependency or subordination between
the employer and the worker, that allows the former to give
instructions, demand good performance and impose sanctions.
INEC – ENAE 2015
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A contract of employment may be Fixed-Term or Indefinite Duration.
o Fixed-Term Contract of Employment: the worker provides services
during a given time frame. Therefore, it includes fixed-term and
piecework contracts.
o Indefinite Duration Contract of Employment: no termination date is
agreed between the employer and the worker, as the reasons for the
contract are not time-bound.
Enterprise: It is an economic entity with the autonomy to make financial and
investment decisions and the authority and responsibility to allocate resources
to the production of goods and services, and the ability to perform one or
several productive activities.
o Single enterprise: It refers to a business that does not depend on
another, does not have branch offices and whose operations are
based in the same location.
o Establishment: It refers to the activities performed by the enterprise in
a different location; that is, establishments are located somewhere
different from the principal enterprise yet depend on it in terms of
management and accounting.
Example 1. Single enterprise / enterprise with establishments
Let’s say you visit Arca de Chocolate S.A. [translator’s note: in Costa Rica ‘S.A.’
stands for ‘corporation’ and is often included as part of the name of the
corporation], an enterprise that performs the activity of retailing chocolates,
located in the district of El Carmen, San José. As it does not perform activities
elsewhere, it is considered a single enterprise. On the contrary, consider an
enterprise like Office-Tech Ltda. [Translator’s note: In Costa Rica ‘Ltda.’ stands for
‘limited liability company’], who performs the activity of retailing stationery and
whose main location is in El Carmen (district), San José (canton), while having
branch offices in Heredia (province), Desamparados (canton), Pavas (district), San
Rafael (district) in Escazú (canton) and Ulloa (district) in Heredia (canton). Each of
INEC – ENAE 2015
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those branch offices are called establishments, being the principal enterprise the
above-mentioned. Take into account not all establishments perform the same
activity as the principal enterprise.
Enterprise with subsidiaries abroad: enterprises with subsidiaries abroad,
managed from Costa Rica.
Subsidiary with a foreign parent enterprise: An enterprise whose parent
enterprise is located in another country; in other words, an enterprise
managed by one located abroad.
Enterprise group: They refer a set of relationships between two or more
companies involving a controlling company and its subsidiaries.
Occupational group: set of occupations grouped according to similar type of
work done and tasks performed.
Working day hours: Time spent at the workplace on activities that are part of
the production of goods and services. Working day hours are classified in
Contractual Hours, Hours Actually Worked and Hours Worked.
o Contractual hours: They refer to hours agreed upon in the contract of
employment.
o Hours Actually Worked: They include time spent at the workplace on
the tasks and duties of the jobs concerned. Therefore, explicitly
excluded are lunch and coffee breaks, as well as commute and
scheduled leave, among others.
o Hours worked: They constitute the working day established in the
work schedule assigned to each worker to execute his/her tasks.
For the purposes of ENAE, relevant work hours are Hours Worked only.
Accordingly, Hours Worked fall into Normal Hours of Work and Overtime.
Normal Hours of Work: Paid work hours for the effective
INEC – ENAE 2015
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rendering of services during an established time frame in
pursuance of the contract of employment.
Overtime: The number of hours worked exceeding the working
day agreed upon by the employer and the employee.
Exporter: Enterprises who sell goods and services abroad directly (no
intermediaries).
Importer: Enterprises who buy goods and services or part of them abroad
directly (no intermediaries); that is, enterprises who buy their products or
supplies abroad.
Business name: a trade name the business is advertised by to the public.
Business name: The name under which the business was registered in the
Property Register and that is used in legal transactions. The business names of
many enterprises are often different from the trade names, both of which may
include the name of a person.
Other deductions: Deductions from the salary of a worker for sick leaves,
unpaid leaves or permits.
o Sick leave: is temporary time off work workers use to address his/her
health and safety and receive medical assistance from the Social
Security.
o Unpaid leave: a permit granted to workers to absent themselves partially
or completely during a certain time period without receiving the
corresponding pay.
Outsourcing: The procedure through which a company allocates resources to
delegate activities to an outside contractor. Outsourcing occurs particularly in
subcontracting of specialized companies.
Example 2. Workers hired through Outsourcing
An example is services rendered by a security company to another company.
The security company workers execute tasks at the assigned company but do
INEC – ENAE 2015
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not become part of the payroll. Thus, the company subcontracts the security
company through outsourcing.
Position in the enterprise: Position held in the company in relation to the
production and workforce. Positions at the company may be one of the
following:
o Self-employed: people who work independently without hiring
personnel for permanent positions, only temporarily or occasionally.
o Employer: workers who, working on their own account, have
engaged one or more persons to work for them in their business as
permanent employees.
o Employee: all those workers who are subordinated to an employer
and thus depend directly or indirectly on the employer’s decisions;
they receive compensation on a monthly, weekly or hourly basis or
any other time period, or by piecework.
o Unpaid assistant (relative): Person who renders services to an
enterprise or business according to kinship ties with the employer or
owner, without receiving any compensation.
Position in the enterprise: Name given to a set of tasks performed by one
person within an enterprise/establishment, of which the purpose is to create
products or services as established in a contract of employment.
Compensation: The total remuneration, in cash or in kind, payable to an
employee in return for work done by the latter within an
enterprise/establishment. Its components are:
o Base salary: amount payable to workers in pursuance of the
corresponding contract of employment.
o Overtime pay: It is the amount paid to employees for hours worked
beyond the normal working day. By law, it is equal to 1.5 hours for
INEC – ENAE 2015
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each overtime hour worked.
o Christmas salary bonus: It is an “additional salary” every employer
must pay to all working people, regardless of occupation, within the
first twenty days of the month of December of each year.
o School salary: It is a withholding of 8.19% from the monthly income
received during a year, to be paid before middle school classes start,
which is usually around January.
o Other types of compensation It includes incentives, bonuses and
commissions.
Incentives: any remuneration in cash paid to personnel upon
successful completion of certain conditions established
beforehand, for example, productivity incentives granted for
reaching desired productivity levels; incentives for successful
completion of sales quotas; incentives granted when reaching
performance levels, as established in advance.
Bonuses: A kind of voluntary and supplementary reward provided
for special reasons, usually related to production, cost of living,
quality, or traits displayed by the employee such as responsibility,
efficiency, loyalty and honesty.
Commissions: It is a type of compensation based on
performance.
Salary in kind: The monetary value of the goods and services that a worker
receives as partial or total pay for work done. They are not granted
exclusively for performance; employees may use them without restriction in
their free time to satisfy their personal needs. The forms of salary in kind
analyzed in ENAE are: Meals, fuel, phone/mobile bill, bus fare or
transportation, cafeteria or any other mentioned by informants during data
collection.
Worker: A natural person who renders material and/or intellectual services
INEC – ENAE 2015
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pursuant to an express or implied, oral or written, individual or collective
contract of employment. In addition to the usual workers, new workers and
those dismissed in a particular reference period must be considered.
o Worker with new contract: a worker who agreed upon an indefinite
duration contract of employment with an employer and was not part
of the payroll during the previous reference period.
o Dismissed worker: a worker who during the previous reference period
had an indefinite duration contract of employment yet in the current
reference period does not anymore, as he/she stopped working for
the enterprise (regardless of the reasons concerned).
Important details about the concepts defined above are included below:
a) An enterprise may have one or more corporate identification numbers.
b) No distinction is made with regards to time worked by workers in the
enterprise; that is, someone who works 1 hour a week and one who
works full working days are considered without distinction. Both are
considered workers in ENAE, as long as they receive compensation from
the enterprise.
c) People working in the enterprise under an outsourcing contract are not
considered enterprise workers; however, data is collected on the
number, sex and position held in the company.
d) Data on self-employed workers are not collected, as information
collected will pertain to enterprises with an employer and workers under
fixed-term contracts of employment. Similarly, data on unpaid assistants
will not be consulted, as this role is non-existent to enterprises with 10 or
more workers, and thus its contribution to the analysis would be
negligible.
e) Not all enterprises provide information on the employer; that role may be
performed by a board of directors according to the legal, accounting
INEC – ENAE 2015
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and financial characteristics, or the enterprise may be part of a parent
enterprise located abroad.
4.2. Other concepts
Workload: Number of enterprises assigned to each interviewer to be covered
throughout the working day.
Informant: person whose position in the enterprise being interviewed makes
him/her the most suitable person to provide information; therefore, the person
to interview should be the manager or otherwise the person authorized to
provide information.
Sequence number (DEE): the identification used in the Directory of Enterprises
and Establishments to distinguish each enterprise in the database.
INEC – ENAE 2015
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5. INDIVIDUAL WORKLOAD
5.1. Workload assignment
As interviewer, you will be assigned a workload corresponding to a list of
enterprises on which you must work during the year.
Workload will be assigned at the beginning of the year through an Excel file, which
contains the months of participation for each enterprise and where the following
descriptive information is to be added: INEC Sequence number, Province, Canton
and District of each enterprise.
Nothing else is included in the document, as interviewers may consult additional
information through the assignment and follow-up module, by entering the
sequence number to see information such as business and trade names,
corporate identification number, exact address, telephone, email, economic
activity, and enterprise contact (informant and legal representative/manager).
A document is added to your workload, containing enterprises that are part of
Enterprise Groups, as listed in the Directory of Enterprises and Establishments.
The purpose of providing you with these records is you must have as extensive
enterprise information as possible before making phone calls. When calling a
business, verify their membership to an enterprise group, descriptive information,
existence of establishments, and exact address, if required.
Having this information makes it easier for interviewers to schedule presentation
and collection appointments and ask about transportation and stay (if
applicable).
5.2. Daily Monitoring Sheet
Your interviewer tasks are diverse and simultaneous, which is why you must prepare
a document that allows the supervisor to oversee how time was spent during the
day and correctly update the survey database. Accordingly, the Daily Monitoring
Sheet records individual and collective progress concerning a particular workload.
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As interviewer, you are responsible for preparing the document on a daily basis
and for what it is therein contained or omitted. Consequently, you must prepare it
with the utmost care in order to avoid inconsistencies with the existing enterprise
information.
It is your duty to submit the Daily Monitoring Sheet to the supervisor individually via
email (do no attach a Word file, send it as the body of the email) before 8:15 AM
on the day following that to which the tasks described correspond. Should any
unusual situation keep you from sending the Sheet, it is your obligation to inform
the supervisor, who will decide how to proceed.
The Daily Monitoring Sheet has two sections: The first details the tasks performed
concerning enterprises that changed their recorded information. It contains
spaces for the sequence number, comments and an additional space for any
information that would contribute to a better understanding of the status of an
enterprise. The second section is called Enterprise Follow-up and contains spaces
for the sequence number, comments and additional information on enterprises
worked on during the day but on which no data from the record was changed.
Below is an example of the structure of the daily monitoring sheet.
ENAE Daily Monitoring Sheet structure
Changes in the base
Sequence number Comment Additional*
Enterprise follow-up (no changes in the base)
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*Space used to describe problems that arose with transportation, walking, time, weather,
information on hard copies.
Examples of correct recording in the daily monitoring sheet, as well as incorrect
examples with the corresponding explanation, are illustrated below.
Example 3. Daily monitoring sheet with correct records
Changes in the base
Sequence
number Comment Additional*
20157 Information from July was synchronized.
7426 Information from July and August was received via
email but is yet to be synchronized.
16401
A presentation appointment was scheduled for
Thursday, August 18 at 9:30 AM.
14910 Information from October and November was
DAILY MONITORING SHEET
The daily monitoring sheet is used to oversee each enterprise in your workload on a
day-to-day basis. Correctly and specifically defining the status of each enterprise
and justifying changes as accurately as possible is crucial.
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Example 4. Daily monitoring sheet with incorrect records
Explanation: when writing an enterprise does not meet the ENAE coverage
because of number of workers, the current number of workers in the enterprise
should also be included. If the enterprise does not meet the coverage because it
is inactive, the time elapsed since it ceased its economic activity must be
indicated.
provided by phone but is yet to be synchronized.
76809 Information from July and August was synchronized.
The information was
processed in order to be
included in the Excel file.
Then it was uploaded,
encoded and synchronized.
9909
A visit was paid to the enterprise to present the
project. The person in charge of databases must be
consulted before agreeing to participate. A phone
call must be made during the work week of the 15 to
the19 of October in order to confirm participation.
7812 An email was sent containing the form and the
corresponding instructions, as they decided to
participate via email.
Enterprise follow-up (no changes in the base)
23632 A phone call was made as a remainder of pending
information, but unsuccessfully.
44651 A phone call was made to request a presentation
appointment, but unsuccessfully.
15868 Information from the III Quarter was entered in the
system.
Changes in the base
Sequence number Comment Additional*
15795
Does not meet coverage because of
number of workers, information from
July to September was synchronized.
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Explanation: this record is incomplete, as it is lacking the data collection method.
The correct way reads, “Information from April, May and June was collected via
email.”
Explanation: the record does not elaborate on the result of the visit, lacking the
relevant information to change the enterprise information recorded in the
database, if applicable.
Explanation: interviewers must indicate in the daily monitoring sheet the
corresponding reference period. In the previous example, the supervisor may
assume you are referring to the information from the quarter immediately prior to
the current one, which may not be necessarily the case.
Explanation: when a change is made in the database, the ‘connector’ is the
sequence number. A daily monitoring sheet missing the sequence number might
cause ambiguity for two enterprises with the same name. The correct record
contains the sequence number.
45778 Information from April to June was
collected.
39890
A visit was paid to the enterprise on
October 2 to collect information from
July, August and September.
We traveled by bus.
Time of departure from
INEC 11:30 AM, time of
arrival to INEC 3:00 PM.
57217
An appointment was scheduled by
phone for Friday October 3 at 2.00 PM
to collect data from three months.
Restaurant Luna Azul Information from July is synchronized.
37538,69032,7057,11856,73745,
78131,79217,81368,4433,6861,
Information from September was
updated by phone.
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Explanation: every line in the daily monitoring sheet must contain one sequence
number, as not all tasks fit in one line. Therefore, write each sequence number in a
separate line.
Explanation: this record is not correct, as it does not indicate if data was collected,
nor the corresponding month. The status of synchronization is also omitted. The
correct record would read, “Information from September was collected by phone
and showed no changes from the previous month. Information is yet to be
synchronized.”
Explanation: records with additional information about names of workers and
positions in the enterprise are not necessary. Omit them. The same applies to the
details that do not contribute to verifying the status of an enterprise. This record
should read as follows: “By phone, the enterprise agreed to participate via email.”
Explanation: the task date is not necessary as the monitoring sheet is submitted
daily. Also, any specifications that do not contribute to defining the status of an
enterprise must be eliminated.
1296
Confirmation was received that the
information received on September
23 from September showed no
changes.
5372
According to Ana López, human
resources manager, the enterprise will
participate for the III Quarter of 2014.
They expect to send the information
during the week of the 13 to the 17 of
October.
8755
8/OCT/2014: The head of imports,
Grisel Días, stated she would need a
few days to fill out the form placed in
a folder. An email is sent with the
digital form.
As per all confirmation
visits, the enterprise
kept the folder and
was not presented the
project. The head of
imports stated she
would fill out the form.
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5.3. Enterprise information update
Once you are assigned workload, your tasks as interviewer include updating the
descriptive information of each enterprise by phone, as a first step. You must verify
the following data of both the principal enterprise and the establishment:
1. Business name and trade name, as well as corporate ID number and
starting year of operations.
2. Phone number and email.
3. Province, canton, district and exact address.
4. Principal economic activity
5. Other data such as: whether the business is an exporter or importer and
the frequency of such activities (if applicable); access to computer
equipment; Internet use in the business; whether it is a subsidiary of a
foreign parent enterprise or whether it has subsidiaries abroad.
6. Informant contact information including name, position, email and
phone number.
This information is provided for you only, which is why only your update would be
valid.
Concerning the description of the activity, you must define the principal activity of
the enterprise concisely, detailing all information that contributes to a better
understanding; should any doubts arise, ask the necessary questions.
Therefore, the following guidelines should be taken into account:
1. The principal economic activity is the one that contributes most to the value
added of the enterprise, requires the greatest number of workers and is the
most time-consuming.
2. In the case of product manufacturing, the material used must be indicated.
It is not enough to say ‘door manufacturing’ but rather ‘aluminum door
manufacturing’.
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3. In the case of selling of products, whether it is retail trade or wholesale trade
must be indicated. Wholesale trade usually involves selling to companies
or selling products that ordinary customers would not be able to purchase,
due to price or use, such as industrial equipment. Moreover, the word
distribution should not be used as it is misleading; it might refer to wholesale
trade or transportation of merchandise.
4. Similarly, general descriptions should not be used, such as editorial; rather
use ‘editorial, book and magazine publishing’. Descriptions must be as
specific as possible.
The format for describing economic activities is the following:
- ______ or ______ trade (wholesale or retail) of ______________ (product) or
__________ (activity), ______ or ______ trade (wholesale or retail) of __________
(product).
Example: Small grocery store [pulpería], retail trade of groceries.
- Manufacturing of ________ (material) ________ (product).
Example: manufacturing of wood ornaments.
- ______________ (activity), __________________ (explanation).
Example: International press agency, selling of news to television and radio
media.
The address should be as exact as possible. The format when entering the address
is the following:
Province, Canton, District, Neighborhood/town/housing development,
___ Street, ___ Avenue, landmark, number of meters or km, cardinal
point.
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Example: San José, Escazú, San Antonio, Urbanización María Fernanda, from
the municipal cemetery, 600 meters south and 350 meters east.
There are two essential questions you must ask in order to move forward in the
process:
1. Does it have 10 or more permanent workers in the enterprise?
2. Manager/legal representative contact information including name, phone
number, email and position in the enterprise.
Should the response to the first question be negative, you must ask the exact
number of workers in the enterprise and find out whether this situation is recent or
temporary.
When updating information, two situations may occur: a) the information provided
by the informant about the enterprise is consistent with that assigned to you, in
which case you may move forward with the survey; or b) the information assigned
to you about the enterprise or any of its establishments differs from that provided
by the informant, in which case you should proceed as follows:
If the informant states the enterprise or any of its establishments are no
longer active, you must ask what year the operations ceased and write it
down in the Comments section.
If the informant states additional establishments exist and were assigned as
part of an enterprise, you must add them and ask the questions concerning
the descriptive information for each of them, in order to add them to new
ENAE Forms, or additional enterprises, should the enterprise in your workload
make up a Group.
Example 5. Registering a new enterprise
Let’s say you have to collect data from February, so on March 05 you visit
Emporium Inc., which has one establishment, as recorded in DEE. Assume this
enterprise belongs to a Group made up of Emporium Inc. and one more
enterprise, Hotel Pico Alto del Mar S.A.
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You must collect descriptive information on this enterprise as well, including the
name of the enterprise, trade name, corporate ID number, economic activity,
province, canton, district, exact address, phone number, email, and name of
manage or legal representative, his/her position in the enterprise, phone number
and email.
Mr. Roger Zamora, private accountant, was contacted when calling 2736 4556. He
stated the trade name of the enterprise is Hotel de Mar, the corporate ID number 3
101 002211 since 2006, and that it is located in Guanacaste, Santa Cruz, Cabo
Velas, from Cabo Velas School, 200 meters north. It does not have establishments;
it is a hotel whose activity is short-stay accommodation and restaurant services,
where meals are available for hotel guests only. It does not export or import, it is
not a subsidiary of a foreign parent enterprise and it does not have subsidiaries
abroad. The enterprise email is [email protected],cr, they have computer
equipment and use the Internet to perform tasks.
The name of the manager is Raymundo Munkel, who can be contacted by calling
the enterprise phone number or at [email protected].
The information should be displayed as follows:
mailto:[email protected],crmailto:[email protected]
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When registering a new enterprise, do not define a sequence number or an
economic activity code (ISIC Rev.4 code); however, inform your supervisor so
he/she can follow-up the enterprise and its control in DEE accordingly. Therefore,
your duty is to inform about the existence of a new enterprise and add it correctly.
Example 6: Registering an inactive enterprise
Let’s say you visit Soluciones MDF Soluciones S.A., which is an enterprise with two
establishments, as recorded in DEE. The principal economic activity developed is
selling of new cars.
When calling, you notice the enterprise and its establishment are inactive. It is your
duty to ask when the enterprise closed in order to write it down as a comment in
the form. In this case, the status of the enterprise would be inactive.
Example 7: Registering inactive or new establishments
Let’s suppose you are visiting the enterprise from the previous example, but in this
case the principal enterprise is active. It is your duty to verify the descriptive
information of the principal enterprise and each establishment. In this context,
suppose one establishment located in San Rafael Abajo (district), Desamparados
INEC – ENAE 2015
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(canton), closed two months ago because of its inability to make profit, and an
another one located in San Francisco de Dos Ríos closed two years ago because
of shortage of supplies. Additionally, consider having to add a new establishment
with a total of 12 workers called Soluciones del Norte S.A. located in La Palmera
(district), San Carlos (canton), whose economic activity is repair and installation of
air conditioning equipment.
The first step is to write down the inactive establishments as such and define the
period in which they ceased to operate. Next, ask about the new establishment.
The questions you must ask the informant in this regard were detailed in the
previous example 6.
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6. TERMS OF REFERENCE
Before describing the components of the ENAE Form and how to fill it out, the
aspects you must inquire of informants in order to obtain accurate data are
explained below. Reference month, currency used and forms of payments are
included.
6.1. Reference month
You must tell the informant which month you are collecting data from. Each
enterprise will participate during the four quarters of the year but only during one
of the months of each quarter. In other words, if an enterprise participates in
January, it will participate in the first month of each quarter (April, July and
October). Data should not be collected for months of the same quarter, for
example April and then May, or April and then August (though not of the same
quarter, April is the first month of its quarter and August is second).
You must know in advance the months in which the enterprises in your workload
will participate; therefore, you should schedule your work time in order to cover all
the enterprises in each month.
Because data collection is performed monthly, you should perform the
corresponding tasks (phone calls, emails, visits, depending on the informant)
during the first two weeks of the month following that from which data is being
collected.
Example 8: Collection month
Suppose you are assigned an enterprise named Pako Boutique on January 10,
2015. You know in advance this enterprise will participate in March and thus in
June, September and November. Therefore, you know you must call during the
first week of April to collect data from March (assuming they agreed to participate
by phone).
Collecting information before the last week of the reference month is not
advisable, as information collected before the period ends may lack relevant
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data for subsequent analysis. In sum, data should be collected during the first two
weeks of the month following that from which data is being collected.
6.2. Currency used
You must clarify the currency of the monetary amounts included in the form. Only
two options exist, colones and dollars; the latter is included in the form because it is
the most-traded foreign currency with the highest value in the national economy.
When data is provided in dollars, write the amount without converting to colones,
as this operation is performed by the data collection system. Should the currency
be different from the above-mentioned, you must politely request the informant to
convert the amount as required.
Whenever you are provided with an amount in dollars, ask whether the enterprise
uses a particular exchange rate.
6.3. Forms of payment
Forms of payment refer to the periodicity of payments made to workers by the
enterprise. They may be hourly, weekly, bi-weekly (every other week), fortnightly
(every two calendar weeks) or monthly; an additional item is included for (‘other’)
for forms of payment not included in the foregoing, such as daily payments.
Interviewers must ask the informant about the forms of payment used, in order to
avoid describing variations due to forms of payment. For instance, there may be a
variation in the amount paid to workers on a weekly basis during a month of 5
weeks instead of 4. These variations may be explained by the forms of payment,
AMOUNTS IN DOLLARS
Record amounts in dollars as provided by the informant; do not convert to colones.
Also, remember you may combine different denominations in the same Form but
with different records.
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hence the importance of asking such question. Remember the data included in
the form must correspond to a month, regardless of forms of payment.
7. ENAE FORM
The ENAE form is the basis of the data collection in ENAE. Your duty is to know and
master the following structure so as to use it correctly.
Bear in mind, in addition to knowing the form you must follow the instructions in this
Manual and those highlighted in the Form, in order to ensure data quality and
make subsequent tasks easier.
The ENAE form is divided into four sections:
I. Enterprise information
a. Enterprise/establishment location and information
b. Information of Manager or Legal Representative
c. Informant information
d. Terms of reference
e. Additional information on enterprise activities
II. Enterprise worker information
III. Workers with only an indefinite duration contract of employment in the
enterprise/establishment
a. New employees
b. Workers dismissed
OMITTED INFORMATION
Should the informant refuse to give a piece of information or simply forgets it, leave
the corresponding space blank and move on with survey.
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IV. Vacancies in the enterprise/establishment
The form has two additional sections, one for comments and the other as an
annex. The components in each one and instructions on how to fill them out are
explained below.
7.1. Section I: Enterprise information
The first section in the ENAE form serves to identify the enterprise, the owner and
informant (in case they are not the same person). Accordingly, filling out the
descriptive section is a 4-step process, as explained below.
7.1.1. Enterprise/establishment location and information
This section serves to identify the enterprise to visit. It contains data such as DEE
sequence number; ISIC Rev.4; address by province, canton and district; business
name and trade name; type of enterprise; corporate ID number; economic
activity; phone number and email.
The item for the sequence number refers to the numbering used in DEE to identify
each enterprise entered in the database; ISIC Rev. 4 is the encoding suggested by
the United Nations to standardize the classification of economic activities
internationally3; the business name is the legal name under which the enterprise is
registered, and the trade name is that known to the public; type of enterprise
refers to whether it is a single enterprise or an establishment; corporate ID number
refers to either physical/corporate identification number or passport.
The following is how the above-mentioned information is displayed in the ENAE
form.
3 The International Standard Industrial Classification of All Economic Activities (ISIC) is a coherent and consistent
classification of economic activities based on a set of concepts, definitions, principles and classification standards. It also provides a general framework in which economic data can be collected and disseminated in a format designed for economic analysis, decision-making and policy-making purposes. The structure of the classification is a standard format that organizes detailed information about an economic situation according to economic principles and perceptions.
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Section I. Enterprise/establishment information
Enterprise/establishment location and information
Sequence number Business name:
ISIC Rev 4. Trade name:
Province Type of enterprise:
Canton: ID number:
District: Economic activity:
Address: Telephone:
Email:
This information is obtained from the DEE database, as it is the sampling frame to
conduct the ENAE base year survey. Previously in this document an example was
explained regarding enterprise data update, which is part of the workload of
interviewers.
Remember, when adding a new establishment or enterprise you do not have to
encode according to ISIC, but you do have to correctly describe the principal
activity performed, in order to encode it later at the office.
If the information you were provided with matches that in the form, you may
proceed with the survey. Otherwise, if the enterprise/establishment information is
different from that in the form, you must verify what data are modified and write
down the corresponding changes.
Take into account the exclusion criteria for size of the enterprise, economic sector
and economic activity. Examples of enterprises included in ENAE as well as those
excluded are explained below, with the corresponding justification.
Example 9: Classification by Economic Sector
Read the information on the following enterprises and the reasoning as to whether
they should be included in ENAE.
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Enterprise characteristics
Should it be
included in
ENAE?
Reasoning
Orfanato Pro Vita Lux was founded as a
private initiative, but 60% of its budget
comes from the government.
No Because its budget is public (over 50%), this
enterprise is not part of the private sector and
thus is not included in ENAE.
Herrería Hernández S.A. is a single
enterprise with 13 workers and a strictly
private working capital, which allow for no
interference in the economic decision-
making.
Yes Given its private capital, including this enterprise
in ENAE is correct.
Example 10: Classification by Number of Workers
Read the information on the following enterprises and the reasoning (concerning
number of workers) as to whether they should be included in ENAE.
Enterprise characteristics
Should it be
included in
ENAE?
Reasoning
Soluciones para el Hogar S.A. is an
enterprise with establishments. The
principal enterprise is located in Carmen
(district), San José (canton); it has 5
establishments with a total of 30 workers.
The distribution of workers per
establishment is 6, 3, 3, 4, and 2
respectively.
Yes
It has a total of 30 workers, thus is not excluded
from the survey. Although 4 establishments have
fewer than 10 workers, they are not excluded as
the exclusion criteria applies to the enterprise as a
whole and not each establishment individually.
Almacén del Este S.A. is a single enterprise
with 7 workers and is located in Hospital
(district), San José (canton).
No The enterprise is not included, as the number of
worker in the enterprise is six, fewer than the
maximum number for exclusion, which is ten.
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Servicios Médicos LabElectro S.A. is an
enterprise with 1 establishment where 5
people work, 3 of them in the principal
enterprise and 2 in the establishment.
No Because the total sum of employees in the
principal enterprise and the establishment is
below 6, this enterprise is excluded from ENAE.
Consultoría Dinámica CP S.A. has 12
workers, 4 of which hold an indefinite
duration contract of employment and the
rest of which hold a contract for
professional services.
No
This enterprise is not included, as workers
considered by the exclusion criteria are those with
a fixed-term or indefinite duration contract of
employment. Accordingly, the enterprise has
only 4 workers.
Vendo Todo en Uniformes is an enterprise
who hires workers during the month of
January, during which the enterprise has16
workers. During the remaining months only
6 are working in the enterprise.
It depends.
If you are collecting data from January, and the
workers hired in that month hold a fixed-term
contract, the enterprise does meet the minimum
number of workers established. Otherwise, if you
are collecting data from another month, this
enterprise must be recorded as a problem with
the sampling frame.
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Example 11. Classification by Economic Activity
Read the information on the following enterprises and the reasoning (concerning economic activity) as to whether they
should be included in ENAE.
Enterprise characteristics
Should it be
included in
ENAE?
Reasoning
Kazata S.A. is a single enterprise; it has 26 workers and develops the
economic activity of Growing of other vegetables, roots and tubers
n.e.c.
No Its economic activity is within Agriculture, Livestock industry,
Forestry and Fishing Activities, which are not analyzed in ENAE.
F. y R. Ranger S.A. is a single enterprise; it has 20 workers and develops
the economic activity called Construction of Buildings. No
Its economic activity is within the Construction Activities, which
are not analyzed in ENAE.
Hotel Fuente de Luna, located in Hospital (district) in San José
(canton), is a single enterprise with 25 workers. It develops the
economic activity of short-stay accommodation activities in hotels.
Yes Its activity is within Accommodation and Food Service Activities,
which are not excluded from ENAE.
Productos Agrícolas del Campo LM is an enterprise with
establishments; it has 90 workers, and its principal economic activity is
Retail Trade of Fresh Fruit and Vegetables, while its establishments
develop activities such as Growing of Vegetables, Roots or Tubers and
Packing Activities.
Yes
Although the establishments develop activities that are excluded,
its principal economic activity is not excluded. Therefore, neither
the enterprise nor the establishment is excluded.
Escape Landscape S.A., an enterprise with establishments, has 10
workers, and its principal economic activity is Growing of Coffee,
while the activities developed by the establishments are Restaurants
and Mobile Food Service Activities and Beneficiation of Coffee.
No
Its economic activity is within Agriculture, Livestock industry,
Forestry and Fishing Activities, which are not analyzed in ENAE.
Consequently, in spite of having establishments that perform
economic activities that are not excluded, the enterprise is not
included in ENAE because of its principal activity.
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7.1.2. Information of Manager or Legal Representative
This section of the form serves to identify the legal representative or manager of
the enterprise, or any senior officer with the authority to decide on participation in
ENAE.
It is essential for interviewers to request information about this person, as otherwise,
contacting the enterprise to present ENAE is made difficult. Always include the
name and both surnames.
This information is displayed in the form as follows:
Information of Manager or Legal
Representative
Name:
Position:
Telephone:
Email:
Example 12: Information of Manager or Legal Representative
Suppose you are calling Instituto Flores Zapata de Educación to update
information. It is located 400 meters southeast of Palacio Municipal in Downtown
Heredia and its economic activity is mathematics teaching. This enterprise does
not have establishments and has a total of 26 workers.
EXCLUSIONS
The exclusions of enterprises during field work correspond to:
- Public sector enterprises
- Private sector enterprises that develop activities of Agriculture, Livestock
Industry, Forestry and Fishing; Construction; Extraterritorial Organizations and
Bodies; and Activities of Households as Employers
- Enterprises with 5 or fewer workers
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Once the enterprise information is updated, you must request information about
the legal representative or manager and include in the form, as shown below:
Information of Manager or Legal
Representative
Name: Javier Solís Rojas
Position: Human Resources Manager
Telephone: 8564 8954
Email: [email protected]
7.1.3. Informant information
You will be provided with the informant’s information including name, position in
the enterprise, phone number and email. Do not write the name of the person
updating the information but of the person who provides worker information, or
whoever was appointed by the manager to do so.
The informant and the manager may be the same person, in which case you must
fill out both spaces with the required information. Always include the name and
both surnames.
In line with the previous example, the information is to be filled out as follows:
Information of Manager or Legal
Representative Informant information
Name: Javier Solís Rojas Name: Javier Solís Rojas
Position: Financial Manager Position: Human Resources Manager
Telephone: 8564 8954 Telephone: 8564 8954
Email: [email protected] Email: [email protected]
7.1.4. Terms of reference
As previously mentioned, you must inquire certain aspects of informants in order to
collect accurate data. These aspects are included in the Terms of Reference
Section below.
mailto:[email protected]:[email protected]:[email protected]
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7.1.5. Additional information on enterprise/establishment activities
This information is displayed in the form as follows:
- Starting year refers to the year the enterprise began its productive activities
with the business name in good standing.
- Exports refer to the selling of products abroad during the year (without
intermediaries). Should the response be affirmative, a series of options is
available concerning the frequency of such activity.
Upon asking the informant, the interviewer must select one of the following
options as appropriate:
1. Unknown 2. No
3. Once a year 4. Twice a year
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5. Three times a year 6. Four or more times a year
- Imports refer to whether the enterprise buys its products or supplies abroad
during the year (without intermediaries). Should the response be affirmative,
a series of options is available concerning the frequency of such activity.
Upon asking the informant, the interviewer must select one of the options as
done with exports.
- Information obtained from the variable access to computer equipment is
related to information technologies (ICT) and refers to having desktop
computers or laptops for business purposes only, not including mobile
phones, TV devices, personal digital assistants (PDA), etc. Yes and no are
the only possible responses. Upon asking the informant, the interviewer must
select one of the following options in accordance with the enterprise
information:
1. Yes 2. No
- The variable use of Internet refers to the use of Internet in the enterprise for
the economic activity performed. Internet is understood as a public
network that provides access to communication services, such as www,
and allows communication, entertainment and information activities,
regardless of the device used to access said network. Internet access is
not limited to computers. It also encompasses mobile phones, PDA, video
game consoles, digital television, etc. Access may also be achieved
through fixed and mobile networks. Yes and no are the only possible
responses. Upon asking the informant, the interviewer must select one of the
following options in accordance with the enterprise information:
1. Yes 2. No
- In terms of foreign subsidiaries4, you must ask two questions:
o Is it a subsidiary of a foreign parent enterprise?: refers to enterprises
located in Costa Rica that are branch offices of a foreign enterprise.
4 Should the response be affirmative, the interviewer must inquire about the countries and select them as
indicated.
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Upon asking the informant, the interviewer must select one of the
following options in accordance with the enterprise information:
1. Yes 2. No
Does it have subsidiaries abroad? Refers to domestic enterprises that
have branch offices or subsidiaries abroad, understanding subsidiary
as “an enterprise controlled by a foreign enterprise.” Upon asking the
informant, the interviewer must select one of the following options in
accordance with the enterprise information:
1. Yes 2. No
7.1.6. For office use only
The section For office use only serves as a way of closing the first section in the
ENAE form. It should not be modified, as its name suggests, it is for internal use;
therefore, leave it as it was when you received it.
For office use only
Interviewer: _________________________ Supervisor: ____________________________
INTERVIEWER TASKS
Your interviewer tasks thus far include:
1. Inquire about the type of enterprise;
2. Verify the consistency between the information contained in the form and
that provided by the informant;
3. Take into consideration the specific exclusions and verify enterprises do not
meet the exclusion criteria.
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7.2. Section II: Enterprise/establishment worker information
Two ways exist in which enterprises may provide information; the first is individually
about each worker, and the second is separately by position in the enterprise.
Accordingly, a form was designed in order to include information obtained both
ways.
The form has a cell for each of the following variables: Amount/ID number; type of
worker; sex; type of contract; position held in the enterprise; main tasks performed;
monthly remuneration; type of remuneration; Christmas salary bonus,
amount/percentage; school salary, amount/percentage; salary in kind
components; and number of hours worked, classified in normal hours of work and
overtime. These variables are explained below:
7.2.1. Amount / ID number
This space is for you to indicate the number of workers to which the information is
referring (in case the data is provided by position in the enterprise), or the identifier
of each of the workers referred to, whether physical ID number, residence or
passport, or otherwise, a sequence number assigned to each employee. Do not
write dashes or names of people.
WORKER
Workers who work full working days and those who work one hour a week are
considered without distinction in ENAE. Therefore, no distinction is made with
regards to time worked by workers in the enterprise.
Workers hired for professional services and unpaid relatives working as assistants are
not taken into account.
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7.2.2. Type of worker
This question deals with the position in the enterprise of workers being referred to.
You must ask the informant to select Employer or Employee. Mark with an X or fill in
the circle.
7.2.3. Sex
It is an exclusive category that involves choosing Female or Male. Mark with an X
or fill in the circle.
7.2.4. Type of contract
This is an exclusive variable classified into Indefinite Duration, Fixed-term and
Outsourcing, as defined previously. Select only one of the available options for this
variable. Mark with an X or fill in the circle.
7.2.5. Position held in the enterprise
Write in this space the job title as it is called by the enterprise. For instance, if the
enterprise has two CEOs, write that down and in case you do not know its
definition, the job title is ambiguous or there is any doubt concerning the definition
of any job title. In the Comments section you must write down the specific details
that will contribute to its subsequent classification. Do not write job title
descriptions in this space.
7.2.6. Main tasks performed
For each of the workers or the positions in the enterprise specified in the previous
cell, write a minimum of two and a maximum of three numbers in this space (from
1 to 18), which correspond to tasks from the ENAE Form Annex. The purpose of this
action is to facilitate the classification by occupational groups of each of the
positions in the enterprise specified in the form. Record this using only numbers.
Main tasks performed according to position held in the enterprise/establishment,
plus examples, are listed and numbered below (ENAE Form Annex).
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Main tasks performed according to position held in the enterprise/establishment
1. Coordinating, planning, management, monitoring and leading decision-making on enterprise results.
2. Resource management (human, financial, material resources).
3. Research, analysis, development, design, management, evaluation, counseling.
4. Applying knowledge acquired according to the level of education (university degree required).
5. Performing operations without authority for decision-making.
6. Provision of technical support to professionals, performance of tasks that require experience and knowledge.
7. Performing administrative tasks (preparing reports and inventories, handling information).
8. Supervising other workers with contact with the public through phone calls and other means.
9. Rendering personal services (security, travel, cleaning, restaurants) and selling of merchandise in stores, and street stalls and markets.
10. Owning a small business like restaurants, cafés, hotels, cabins and the like.
11. Planning, organizing and performing specialized agricultural operations.
12. Follow-up on activities (agriculture and animal breeding) and market conditions.
13. Applying knowledge and skills in constructio