MARCH 9–11, 2018MARRIOTT MARQUIS, WASHINGTON, DC

NAPAHE2018 Conference Schedule

For Professionals Supporting Higher Education’s Leaders

National Association of Presidential Assistants in Higher Education

To access the full program, including session descriptions, speaker biographies, and a list of sponsors and attendees, download the NAPAHE

Annual Conference 2018 app on your mobile device by searching forCrowdCompass AttendeeHub—“napahe18” is the password. The

password is not case sensitive.

Join in the discussion on social media by following “mynapahe” on Facebook and Twitter and be sure to include #Napahe18 in your posts.

Free Wi-Fi is available throughout the meeting space.Username: ACE2018, Password: Liaison

NAPAHE 2018 Conference 1

FRIDAY, MARCH 9, 20188:00–9:00 a.m. Conference Committee Work Session (Judiciary Square, Level M3) Committee members only9:00 a.m.–noon National Association of Presidential Assistants in Higher

Education (NAPAHE) Board Meeting (Judiciary Square, Level M3) Board members only12:45–1:45 p.m. Conference Ambassador Training (Chinatown, Level M3) Conference ambassadors only2:00–5:30 p.m. NAPAHE Registration Open (Level M2)2:30–3:30 p.m. First-Time Attendee/New Member Orientation (Shaw/LeDroit

Park, Level M3) � Kim Durr, Chief of Staff, Southern Illinois University

Edwardsville and Chair, NAPAHE Board of Directors � Kai S. Swanson, Special Assistant to the President,

Augustana College (IL)3:30–3:45 p.m. Break (Level M3 Foyer)

Refreshments provided

3:45–5:15 p.m. Pre-conference Sessions (pre-registration required)1. Tips and Tricks of the Trade (Shaw/LeDroit Park, Level M3)

� Heather M. Fehn, Chief of Staff and Secretary to the Board of Trustees, The College of New Jersey

� Steven W. Frieder, Assistant to the President and Corporate Secretary, Marquette University (WI)

2. The Role of the Chief of Staff (Chinatown, Level M3) � David Hood, Assistant Professor, College of Business, Johnson & Wales University, Denver Campus

� Wesley R. Fugate, Vice President and Chief of Staff, Secretary of the Board of Trustees, Randolph College (VA)

3. The Struggle Is Real: A Candid Conversation on Moving Beyond Expectations (Judiciary Square, Level M3)

� Delores M. Lencioni, Executive Administrative Assistant, Office of the Provost and Executive Vice President, Cal Poly, San Luis Obispo

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4. Trustee Engagement and Communication (Mount Vernon Square, Level M3)

� Katie Herschede, Chief of Staff, Office of the President, Widener University (PA)

5:30–7:30 p.m. Opening Reception (Cuba Libre Restaurant, 801 9th Street NW)

SATURDAY, MARCH 10, 2018

6:00–7:00 a.m. Walking Group (Meet at the sculpture on the Massachusetts Avenue side of the hotel lobby)

Led by Kai S. Swanson, Special Assistant to the President, Augustana College (IL)

or Yoga (Marquis Salon 14, Level M2)

Led by Jo-Ann Bance, Executive Director, Office of the President, University of Calgary (Canada), and Certified Yoga Instructor

7:00–9:00 a.m. NAPAHE Registration Open (Level M2)7:30–8:00 a.m. Breakfast Buffet (Marquis Salon 7–10, Level M2)8:00–9:00 a.m. Roundtable Discussions (Marquis Salon 7–10, Level M2)

Discussion topics:1. Interviewing Techniques for the Interviewee (Saturday

only)2. Interviewing Techniques for the Interviewer (Sunday

only) 3. Utilizing Student Workers 4. Best Practices for Minute Writing 5. Community College Issues (Saturday only)6. Canadian Higher Education Issues (Sunday only)7. Robert’s Rules of Order—A Primer 8. Mentorship—The Value of the Mentor/Mentee

Relationship9. Academic Integrity10. Presidential Partners

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11. Ensuring the President’s Safety and Security 12. Managing the President’s Office 13. Process Improvement/Innovation in Executive Level

Offices 14. College/University Systems—Current Issues15. New to the Job 16. Collaborating with Your Deans and Faculty17. Working with the Deans Council 18. Commencement19. Presidential Inaugurations and Installations—Planning

for the Occasion20. Pursuing an Advanced Degree21. Tips and Tricks for the Presidential Assistant22. Employee Recognition Programs 23. Strategies for Employee Morale During Times of Change

and Uncertainty 24. Open Topic for the Presidential Assistant—Operational25. Open Topic for the Chief of Staff26. Open Topic for the Provost Assistant27. Presidential Farewells 28. Partnering with Student Affairs 29. NAPAHE’s Next Book—A Brainstorming Session

9:15–10:45 a.m. Welcome (Marquis Salon 7–10, Level M2) Ted Mitchell, President, American Council on Education Opening Session—2018 Plenary Panel: Higher Education and the

Public Trust Moderator: Susan Whealler Johnston, Executive Vice President and Chief Operating Officer, Association of Governing Boards of Universities and CollegesPanelists:

� R. Barbara Gitenstein, President, The College of New Jersey

� Brian O. Hemphill, President, Radford University (VA)

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� Lynn C. Pasquerella, President, Association of American Colleges & Universities, and Former President, Mount Holyoke College (MA)

� Kevin P. Reilly, President Emeritus, University of Wisconsin System

10:45–11:00 a.m. Break (Meeting Level 2 Foyer) Refreshments provided

11:00 a.m.–noon Concurrent Sessions I—Affinity Sessions for Like InstitutionsThese facilitated discussions will provide a deep dive opportunity into the content discussed in the plenary session as well as give attendees a chance to share challenges, strategies, and solutions. Sessions are segmented by institution type to enhance the conversation.

1. Small Privates: Enrollment Under 3,000 (Mount Vernon Square, Level M3) � Kathryn Enke, Chief of Staff and Lead Title IX

Coordinator, College of Saint Benedict (MN)2. Medium to Large Privates: Enrollment Over 3,000 (Union

Station, Level M3) � Robert D. Kelly, University Vice President and Special Assistant to the President, Loyola University Maryland

3. Small Publics (Capitol, Level M4) � Christina Riso, Deputy Chief of Staff, The College of New Jersey

4. Large Publics (Archives, Level M4) � Kim Durr, Chief of Staff, Southern Illinois University Edwardsville, and Chair, NAPAHE Board of Directors

5. Systems (Congress, Level M4) � Mark W. Lanier, Assistant to the Chancellor and

Assistant Secretary to the Board of Trustees, University of North Carolina Wilmington

12:15–1:45 p.m. Networking Lunch and Annual Business Meeting (Marquis Salon 7–10, Level M2)

2:00–3:00 p.m. Concurrent Sessions II1. Working with the Cabinet and the Five Functions of a

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Team (Mount Vernon Square, Level M3) � Steven W. Frieder, Assistant to the President and

Corporate Secretary, Marquette University (WI)2. The Intentional Calendar: How Assistants Can Keep

Executives Sane and Strategic (Archives, Level M4) � Michele Hughes, Executive Assistant to the President,

Biola University (CA)3. President’s Office and Institutional Advancement: So

Happy Together (Union Station, Level M3) � Christina Riso, Deputy Chief of Staff, The College of

New Jersey � Charles A. Wright, Associate Vice President for

Development and Alumni Engagement, The College of New Jersey

4. Presidential Assistants and Executive Searches (Congress, Level M4)

� Andrea Warren Hamos, Vice President for Consulting Operations and Senior Consultant, Academic Search

5. The Role of the Chief of Staff During an Emergency (Capitol, Level M4) � Michael Johnson, Chief of Staff, University of Houston

and University of Houston System3:00–3:45 p.m. Break and Sponsor Showcase (Level M4 Foyer)

Refreshments provided

3:45–4:15 p.m. Spotlight Sessions I Spotlight Sessions are 30-minute sessions providing intensive focus on a particular topic or issue faced by presidential assistants and those supporting higher education’s leaders. Modeled on TED Talks, experts in the field speak for 10 minutes, allowing time for interaction and a question and answer period.

1. Crisis? What Crisis? (Capitol, Level M4) � Bryn MacPherson, Assistant Vice President, Office

of the President, and Chief of Protocol, University of Toronto (Canada)

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2. Provost Office Communications: Realities and Nuances (Union Station, Level M3)

� Melinda Assink, Assistant to the Provost, Western Washington University

� Brent Carbajal, Provost and Vice President for Academic Affairs, Western Washington University

3. Board Committee Restructuring (Congress, Level M4) � Heather M. Fehn, Chief of Staff and Secretary to the

Board of Trustees, The College of New Jersey4. Surviving an IRS Audit: Proactive Strategies for the

President’s Staff (Mount Vernon Square, Level M3) � Brenda Helbling, Chief of Staff, University of Idaho

5. Implicit Bias (Archives, Level M4) � Tamra Malone, Chief Diversity Officer, Biola University

(CA)4:30–5:30 p.m. Concurrent Sessions III

1. The Analytics Revolution—Enabling the Data-Informed CEO (Mount Vernon Square, Level M3)

� Philip G. Rogers, Vice President and Chief of Staff, American Council on Education (ACE)

� Ron Crutcher, President, University of Richmond (VA), and President Emeritus, Wheaton College (IL)

� Bruce P. Szelest, Chief of Staff, University at Albany (NY)

� Amelia Parnell, Vice President for Research and Policy, NASPA

2. Navigating (or Coping with) the Changing of the Guard (Congress, Level M4)

� Peter H. Garland, Executive Vice Chancellor and Chief Academic Officer, Pennsylvania’s State System of Higher Education

3. Leading the Way as an EA—Defining Your Path to Leadership (Union Station, Level M3)

� Kathleen Enz Finken, Provost and Executive Vice President for Academic Affairs, Cal Poly, San Luis Obispo

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� Delores M. Lencioni, Executive Administrative Assistant, Office of the Provost and Executive Vice President, Cal Poly, San Luis Obispo

4. Federal Issues Overview—4:45 p.m. start time (Capitol, Level M4)

� Terry W. Hartle, Senior Vice President for Government and Public Affairs, ACE

5. Oh No You Didn’t! The Power of Professionalism (Archives, Level M4)

� Maureen Reese, Business Etiquette and International Protocol Trainer, The Protocol School of Washington

5:30 p.m. Dinner on your own—enjoy Washington, DC!7:00–10:00 p.m. The Capitol Steps—Live! (Pre-registration and own transportation

required) Ronald Reagan Building and International Trade Center, 1300 Pennsylvania Avenue NW. Doors open at 7:15 p.m. Performance begins at 7:30 p.m. in the Rotunda Room.

SUNDAY, MARCH 11, 20188:00–8:30 a.m. Breakfast Buffet (Marquis Salon 7–10, Level M2)8:30–9:30 a.m. Roundtable Discussions (Marquis Salon 7–10, Level M2)

Repeat of Saturday morning discussion topics

9:45–10:15 a.m. Spotlight Sessions II 1. Mistakes Made and Lessons Learned (Capitol, Level M4)

� Kai S. Swanson, Special Assistant to the President, Augustana College (IL)

2. Roles and Responsibilities of the Presidential Assistant (Union Station, Level M3)

� Kelley Mills, Assistant to the Chancellor, Tarrant County College District (TX)

� Brian J. Shook, Director of Administration, Office of the President, Biola University (CA)

3. Retreating into Leadership (Congress, Level M4) � Marsha Schnirring, Chief of Administrative Affairs and

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Secretary of the College, Occidental College (CA)4. NAPAHE’s Next Book—A Brainstorming Session (Mount

Vernon Square, Level M3) � David Hood, Assistant Professor, College of Business,

Johnson & Wales University, Denver Campus � Linda Ryan, Executive Director, NAPAHE

10:15 a.m. Break (Marquis Salon 7–10, Level M2)Refreshments provided

10:30–11:45 a.m. 2018 Closing Plenary Session (Marquis Salon 7–10, Level M2) Fighting with Grace: Fostering Civility in Higher Education

Moderator: Peter Maer, Veteran White House Correspondent Panelists:

� Angela Lauer Chong, Interim Vice President for Student Affairs, The College of New Jersey

� Belinda S. Miles, President, Westchester Community College (NY)

� James H. Mullen Jr., President, Allegheny College (PA � Eduardo M. Ochoa, President, California State

University, Monterey Bay11:45 a.m.– ACE Vendor Hall Open for NAPAHE Attendees

Refreshments available Noon–1:00 p.m. Conference Committee Debrief Meeting (Union Station, Level M3) Committee members only

2:00 p.m