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NATASHA THERESASWANEPOEL
PERSONAL DETAILS
NAME : Natasha Theresa SURNAME : Swanepoel
IDENTITY NUMBER : 761229 0248 082
ADDRESS : 10 2nd Avenue Melville2092
POSTAL ADDRESS : 10 2nd Avenue Melville 2092
CONTACT NUMBER (CELL) : 076 636 4630 / 063 896 0611E-MAIL : [email protected]
(preferred means of communication)
GENDER : Female
MARITAL STATUS : Married
HOME LANGUAGES : Afrikaans (Speak, Write and Understand)
OTHER LANGUAGES : English (Speak, Write and Understand)
DRIVERS LICENSE : Code 8
CRIMINAL OFFENCES : None
NATIONALITY : South African
DEPENDENT : One
HEALTH : Excellent AVAILABILITY : Immediately
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EDUCATIONAL QUALIFICATIONS
HIGH SCHOOL ATTENDED : GPJ - Polokwane
HIGHEST STD PASSED : Grade 10 - 1994
SUBJECTS : English
Afrikaans
` Mathematics
Home Economics
Business Commerce
Business Economics
Accounting
COMPUTER LITERACY : MS Word
MS Excel
MS Power Point
Microsoft Outlook
Internet Usage
Vantage
Electronic Platform
Freeway System
COURSES ATTENDED : Vantage Systems
Damage vehicle calculations
Job costing
Quotations
Bookings
Job cards
Insurance
Excess
Towing
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WORK EXPERIENCE
COMPANY : Minion Licious Polokwane
POSITION : Self - Employed
DURATION : 14 October 2014 – To Date
DUTIES & RESPONSIBILITIES : Duties consist of:
Cater for functions Preparing of platters for any events /
occasions Prepare food parcels for schools Prepare daily cooked lunches Prepare frozen meals
COMPANY : Thomsons Body 107 Panelbeaters(Agents for Automagic Polokwane)
POSITION : ReceptionistAdministration Clerk
Client Service Advisor
DURATION : 05 March 2012 – 13 October 2014
DUTIES & RESPONSIBILITIES : Duties consist of:
THE ELECTRONIC PLATFORM (EP)Update the EP on a daily basis.
ASSESSMENTSVerify if there are any new assessment bookings.Reserve appointments for new bookings.Circulating SMS reminders to clients. Updating the EP.
COMPLAINTSPage 3 of 18
Validate new complaints logged on the EP.Logging of new complaints. Assessment of bookings.Update the EP.
FINAL COSTINGCheck if there is any new authorized final costing. Update notes on the job card and EP.
ADDITIONALCheck to see if any additional expenses were authorizedProvide feedback to Parts Manager enabling him to order parts.
QUOTATIONSProcessing / Issuing of quotes on a daily - averaging 30 per day.Issuing and sending Email / fax to clients.
JOB CARDPrint out the authorization.Update and save authorization under the Audatex.Open job card.Balance figures to the assessed amount.Confirm excess amount with Insurance Companies.Complete quality control list.Complete job card
VEHICLES READY FOR COLLECTION (PREPARE THE FOLLOWING FOR COLLECTION)Release note.Guarantee certificate.Client service form.Clearance certificate.Issue KA smart document.Issue receipt for excess.
ASSESSORSInterconnect with Assessors on a daily basis
CLIENTS NOT CONTACTEDPhone clients.Book vehicles for repairs.
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VEHICLES IN SHOPVerify vehicle completion date.Contact client if vehicle is not completed in time, informing the client what the hold up with the repairs is.Confirm new completion date with the client, and update the EP.
PARTS ON BACK ORDER Update the EP on parts that are on back order. Confirm with the client, via phone call or SMS.
FOLLOW UP CLIENTMake follow-ups with clients who requested to be contacted at a later stage.Renew booking for the client.Update the EP.
VEHICLES TO ARRIVEBook vehicles on the EP that is due for repairs.Adjust booking for vehicles that was not brought in for repairs and confirm new date with the client.
POSTPONEDArrange postponement of vehicle repairs as requested by the client.Confirm postponed date with the client.Arrange new booking and / or postponed date.
TO BE COLLECTEDEP is updated with regard to vehicles that are ready for collection. Confirm estimated date and time of collection with client
TO BE INVOICEDBalance the complete job card, before invoicing by the HR DepartmentAfter invoicing is finalized submit the invoice to Insurance Companies and Holdings for payments.
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INVOICE QUERYResolve / handle any invoice query.Resubmission of invoices.
PAYMENTSFollow up on outstanding payments.Make printouts of any payments, and submit it to the HR Department.Contact Automagic Holdings and Telesure for any outstanding payments.
COMPANY : Jara Trading 016 / Automagic Polokwane
POSITION : Receptionist / Administration Clerk
DURATION : 01 March 2011 – 05 March 2015
DUTIES & RESPONSIBILITIES : Duties consist of:
GENERAL RECEPTION DUTIESAnswering of switchboard.Screening and transferring calls.Following up if additional parts that did not form part of the assessment are approvedIf additional parts are approved, file by the correct documentation
ATTENDANCE REGISTER Monitoring and controlling the signing in and out of staff.Creating new attendance registers.
CREDIT NOTES Follow up on outstanding credit notes.Send proof of collection of credit notes.General filing of all debtors / creditors.Assessments. Arranging bookings for assessments.
PETTY CASHResponsible for petty cash.Balancing of petty cash.Technician drawings.Printing of technician drawing sheets for
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Store room.Uploading technician drawings on the System. Fax technical drawing to head office and filing thereof.Sorting out queries.
ELECTRONIC PLATFORMArrange bookings for clients.Update the EP system.Make follow-ups with clients who requested. to be contacted at a later stage.Renew booking for the client.Update the EP.Balancing invoices.Generate final costing.Balancing final costing to EP System.Handling Invoice queries.Sorting out queries.Phone clients to collect vehicles that are ready for collection.
MONTH - END REPORTS TO HEAD OFFICEIntegrity sales.Integrity credits.Request / process P-cost sales reports.Request / process trading sales reportsProcess vehicle jobs in progress sheet Update data capturing if jobs are completed.Print budget statements. Follow up on payments.Regent - outstanding payments.Process back up’s for the company.
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COMPANY : Middream 11 t/a We Spice It
POSITION : Administration Manager / PA
DURATION : July 2010 – February 2011
DUTIES & RESPONSIBILITIES : Duties consist of:
Answering and screening of telephone calls. Maintaining diary. Arranging appointments. Taking messages. Typing. Filing. Organizing meetings. Using a variety of software packages. Booking transport and accommodation. Managing databases. Implementing and maintaining
procedures/administrative systems. Liaising with staff, suppliers and clients. Preparing letters, presentations and reports. Ordering of stock. Invoicing. Telesales / Marketing. Promotions. Debtors / Creditors. Banking. Scribe and typing of minutes during meetings
that was attended.
COMPANY : Burgundy Blue MarketingPage 8 of 18
POSITION : Marketer
DURATION : 2009 - 2010
DUTIES & RESPONSIBILITIES : Duties consist of:
Promote company brand. Client recruitment. Maintain and service existing clients. Placing of advertisements with the company. Preparing of quotations. Completion of credit applications. Management of client accounts.
COMPANY : Mopani Plant Hire
POSITION : Receptionist Admin ClerkPA
DURATION : 2006 - 2008
DUTIES & RESPONSIBILITIES : Duties consist of:
Answering and screening of telephone calls. Maintaining diary. Arranging appointments. Taking messages. Typing. Filing. Maintaining of Stock Sheets. Debtors & Creditors. Banking. Processing of salaries. Balancing of Vat. Marketing / Advertisements. Driving to sites, to collect outstanding time
sheets / payments.
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COMPANY : Sunbake Pietersburg
POSITION : Receptionist Supervisor
DURATION : 1999 - 2005
DUTIES & RESPONSIBILITIES : Duties consist of:
Answering switchboard and screening of calls.
Taking orders from customers (averaging 48 per day)
Uploading of orders and printing thereof. Telesales. Making bookings for School visits. Stock controller and balancing of stock. Maintaining diary. Arranging appointments. Taking messages. Typing. Filing. Ensure that Production Section gets the
correct stock to bake. ( Bread & Confectionery )
Maintaining and controlling attendance register.
Dispatch parcels via speed service. Print out of Month End Reports, Balancing month end. Printing of labels. Postage, debtor and creditor postage. Processing of diesel sheet’s and job cards. Van sheet clerk. Processing of invoices, short term credits Balancing of cash. Promotions and visiting of customers. Disciplinary hearings against drivers
regarding dress code. Filing and typing of business letters.
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Typing for staff members. Issuing of receipts for damaged bread.
PERSONAL ATTRIBUTES: Versatile Hard working. Organized. Self - Motivated. Strong Admin skills. Manage pressure. Reliable. Quick Learner. Responsible. Presentable. Team Player. Good sense of humor. Goal orientated. Well Spoken. Use own initiative. Excellent people skills. Open minded. Strive to better my skills Computer literate. Trustworthy. Well groomed and professional. Fully bilingual. Positive attitude and have the ability to work
well with others.
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