NASSCOM Quality Summit, Hyderabad, 2009

Pekka Forselius, 4SUM Partnerswww.4sumpartners.com

New way to manage complex IT development programs

Scope Manager – win-win-win-enabler for IT industry

NASSCOM Quality Summit, Hyderabad, 2009


What is a Scope Manager?A management and measurement expert who

understands system and software requirements well, and who can foresee the impact of

specified requirements to the development effort and price, and can communicate the

whole picture both with the customer and the developer representatives throughout the

development life-cycle, keeping all parties of the development program collaborative and

conscious of the current status at any time of the development work.


Customer & supplier views1. A big problem is that there

are very few customers who understand the size of software, even if they are good at specifying requirements. They want fixed price!

2. Due to missing FSM skills, the developers cannot measure or estimate the size of software. They want to be paid based on hours worked.


Scope manager – the equaliser• A scope manager is neutral

software measurement specialist with good understanding of requirements and development work.

• The customer organisation can hire a professional Scope Manager to help from early tendering phase to the end of the development life-cycle.

• The customer and developer can use unit pricing e.g. €/fp, whenever it fits.


Needs for scope manager services•Customer organizations want to avoid too large and risky development programs, but they cannot evaluate their initial ideas alone.•Quality requirements should be defined and agreed.•Customer wants to find the best suppliers (most reliable and cost-effective)•Customer and supplier have problems in their mutual communication, especially when something goes wrong•Developers should stay on track and concentrate on essential user requirements•Lessons learned should not get lost or forgotten

Other reasons to hire a CSM• The IT acquisition processes are not core

processes for most of the customers

• PI takes too long and is too expensive

• PI requires changes to organization or methods or tools

Pekka Forselius & Carol Dekkers, 4SUM Partnerswww.4sumpartners.com

A competent Certified Scope Manager IS a change in organization and will bring in NEW methods AND tools for program management.

Win-win-winners? Who are they?• The customer saves time and money and

gets better quality.

• The developers get paid for everything they deliver and without continuous negotiation. They get better requirements for their proposal and planning.

• The scope manager earns her or his living in well appreciated, reasonably challenging and really interesting way.



The practice: northernSCOPE™?A management concept that describes the scope manager’s work with twelve

steps, covering the development life-cycle from feasibility study and initial

requirements to program closure and collecting lessons learned.

See also southernSCOPE! The Australian approach from Victorian government.


Skills and tools of a Certified Scope Manager

Pekka Forselius 4SUM Partnerswww.4sumpartners.com

Who and where are Scope Managers today?

• 25 CSM’s in Finland• 9 charter Scope

Managers in Finland• 5 CSM’s in Germany• 5 CSM’s in the

Netherlands• 1 CSM in USA• Other similar jobs in

Australia, South Korea, Brazil ,and Italy.

NorthernSCOPE™ Certified Scope Managers – July 2008 COUNTRY NAME OF CSM DATE CERTIFIED Finland Pekka Forselius, 4SUM Partners Oy 2006/01

Helena Biström, Aware Oy 2006/05 Henri Grönblom, Endero Oy 2006/05 Leena Klaavu, Enfide Ky 2006/05 Matti Kokkola, Ixonos Teknologiakonsultointi Oy 2006/05 Heikki Vesalainen, Ixonos Teknologiakonsultointi Oy 2006/05 Hannu Lappalainen, Aware Oy 2006/12 Heikki Salminen, Fujitsu Services Oy 2006/12 Helena Salo, TE/Tkp-Tieto Oy 2006/12 Mika Johansson, FiSMA Ry 2007/05 Ari Kesäniemi, Ixonos Teknologiakonsultointi Oy 2007/05 Jukka Piipari, SAS Institute Oy 2007/05 Sari Valtola, Osuuspankkikeskus 2007/05 Ilja Grujic, Profit Software Oy 2007/11 Arto Saari, Ixonos Teknologiakonsultointi Oy 2007/11 Anne Isotalo, SOK 2008/05 The charter group of FiSMA Scope Managers who established the original CSM body of knowledge are members of the Finnish Software Measurement Association (FiSMA) includes: Pekka Forselius, 4SUM Partners 2002/01 Risto Nevalainen, Falcon Leader Oy 2002/01 Tapani Ranta, Generum Oy 2002/05 Hannu Toivonen, Nokia Siemens Networks 2002/05 Juhani Jokela, Fujitsu Services Oy 2002/05 Paula Männistö, TE/GRM 2002/05 Erkki Savioja, TE/Fidenta Oy 2002/05 Antti Huuskonen, TE/GRM 2002/05 Sirkka-Liisa Malmivaara, TE/- retired - 2002/05 Markku Niemi, Helsingin Yliopisto 2002/05

Germany Manfred Seufert, Mediaan GmbH 2008/05 Torsten Ecke, Mediaan GmbH 2008/05

Netherlands Marcel Pereboom, Mediaan/abs b.v. 2008/05 Werner Mourmans, Mediaan/abs b.v. 2008/05

USA Carol Dekkers, Quality Plus Technologies, Inc 2007/11 Last updated 2008/05

Pekka Forselius, 4SUM Partners Oywww.4sumpartners.com

Would and should northernSCOPE™ work in India too? For whom, i.e. what kinds

of winners would be here?

Thank you!Pekka Forselius, MSc, MBA, CSM

email: [email protected]

see also www.fisma.fi and www.isbsg.org

mailto:[email protected]

http://www.fisma.fi/

http://www.isbsg.org/

Documents

NASSCOM Quality Summit, Hyderabad, 2009