NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

Greg Woods,Chief Operating Officer

Student Financial AssistanceU.S. Department of Education

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

Prediction 1: Technology will be everywhere, used by everyone, all of the time.

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

1x2000

10x

2001

Megabit

2003-4

T

H

E

W

E

B

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

InternetAccess Fees

$$$/hour

1999 2000 2003

Login/Logoff

Always On

15%Drop

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

1999 Growth in Internet Users(Growth in Visitors to Websites)

45 to 64 35 to 44 25 to 34 18-24

PercentIncrease

18%

16%

14%

12%

10%

8%

6%

4%

18.4% 6.8% 6.2% 17.9%

1999 Internet Report by Media Matrix

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

Internet Influence on Retail Shopping

Retail Sales - 2005

Internet DID NOTInfluence Purchase

Internet InfluencedPurchase

1999

40%

2005

75%

$200B in Pure Web Sales

$600B of Brick & Mortar Retail Sales RESEARCHED ON THE WEB

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

20002005

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Pure WebBrick & MortarHybrid

% Web, Brick and Mortar, and Hybrid Businesses

1999 PricewaterhouseCoopers World Economic Forum

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

= 50 million mailboxes

1996150M

1999600M

20011B +

Worldwide E-mail Usage

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

Prediction 2: More of your budget will be spent on technology, but you won’t have to learn as much about it.

Outsourcing!

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

Web Enabled Outsourcing - ASPs

What factors have or will lead your company to outsource?

0% 10% 20% 30% 40% 50% 60%

Lack of In-HouseExpertise

Time to Market

Cost

Reliability ofHosted App

ASPStreet.com

45%

45%

50%

60%

55%

30%

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

Selective Outsourcing Trends

20%

15%

20%

35%

25%

15%

0% 25% 50% 75%

Data Center

Network Services

App. Maintenance

New Apps Dev.

Distributed Svcs

IT Planning

YE98 YE03The Gartner Group

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

Automation and the Customer:

Customization over Mass Production

Today

StudentSFA UniversityWashington, DC

An individual,customizedexperience.

Everyonedifferent, everyonespecial.

StudentSFA UniversityWashington, DC

An individual,customizedexperience.

Everyonedifferent, everyonespecial.

Before

010101010001010110111110101000

010101010001010110111110101000

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

Prediction 3: School will be booming --and so will the need for aid.

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

Income by Educational Attainment

$0 $20 $40 $60 $80 $100

High School

Bachelor's

Master's

Doctorate

(thousands)

www.postsecondary.org

NA

SFA

A

20

00 U.S. Department of Education ·Student Financial Assistance ·Greg Woods, COO

The World of Higher Education- 2005 -

What do omnipresent technology, increased investment in IT, and increasing enrollments

mean to you and me?